Safety Recall 21S10 - Continental Tire Inspection - 2019 Ford Escape, 2018 F-150 & 2018-2020 F-Super Duty

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March 10, 2021 NHTSA CAMPAIGN NUMBER: 21V155000

Tire Failure may Cause Sudden Air Loss

Over cured tires may develop a break in the sidewall, resulting in sudden air loss or belt edge separation which could lead to tread/belt loss. Either condition can cause a loss of vehicle control, increasing the risk of a crash.

NHTSA Campaign Number: 21V155

Manufacturer Ford Motor Company

Components TIRES

Potential Number of Units Affected 15,769

Summary

Ford Motor Company (Ford) is recalling certain 2018 F-150, 2018-2020 F-250, F-350, and 2019 Escape vehicles equipped with Continental tires. On the affected vehicles, it is possible that one or more tires were cured for too long during tire production.

Remedy

Ford will notify owners, and dealers will inspect the tires, and replace them as necessary, free of charge. The recall began on March 27, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford’s number for this recall is 21S10.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Check if your Vehicle has a Recall

AFFECTED VEHICLES

Vehicle	Model Year	Assembly Plant	Build Dates
Escape	2019	Louisville	March 19, 2019 through March 22, 2019
F-150	2018	Dearborn	April 12, 2018 through August 26, 2018
F-150	2018	Kansas	April 13, 2018 through September 4, 2018
F-250/F-350	2018-2020	Kentucky	May 26, 2018 through August 9, 2020

AFFECTED TIRES

Affected tires are certain:

Escape road tire – Continental ContiProContact 235/55R17.
F-250/F-350 Single Rear Wheel (SRW) road and spare tire – Continental ContiTrac 275/65R18.
F-150 spare tire – General AmeriTrac TR 265/70R17.

Refer to Attachment III for details on how to identify affected tires.

REASON FOR THIS SAFETY RECALL
Continental Tires the Americas (CTA) has initiated a safety recall for tires that may have an overcure condition. According to CTA, an overcured tire could experience a rupture in the sidewall resulting in rapid air loss or could develop a belt edge separation which may lead to a partial or full belt loss. These conditions may increase the risk of a crash.

NOTE: Safety recall 21S10 only addresses Continental/General tires installed as Original Equipment (OE).

SERVICE ACTION

Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to:

Inspect the last four of the twelve character tire Department of Transportation (DOT) code and the six digit mold number following the Attachment III – Technical Information.
Record the complete twelve character DOT code and the six digit mold number of all four/five inspected tires on the repair order regardless of tire brand or size.
Replace any affected tire(s) identified using the inspection procedure in Attachment III.
Inflate replaced tire(s) to the pressure specified on the vehicle’s certification label.
Record the complete twelve character DOT code of the NEW replacement tire(s) on the repair order.
Record complete twelve character DOT code from both inspected and NEW replacement tires in OWS per “Claims Preparation and Submission” in Attachment I.
Record the last four characters of the twelve character tire DOT code and the corresponding six digit mold number of the suspect tire(s) in the dealer comments section in OWS per “Claims Preparation and Submission” in Attachment I.
Near, but not over the DOT code or mold number, render all removed tire(s) unserviceable by cutting one sidewall circumferentially a minimum of 6 inches in length, cutting the bead with bolt cutters or drilling a one-inch diameter hole through the sidewall. The DOT code must be readable after disabling the tire.
Submit clear photo(s) evidence of all disabled tire(s) via Concern Reports using the “Report a Vehicle Concern” process. Refer to Attachment III (Tire Disabling, Tire Return and Photo Submission Requirement).
Return all removed and disabled tire(s) following the instructions outlined in Attachment II (excluding Alaska and Hawaii dealers).
Re-torque the wheel nuts when customers return within 100 miles (160 Km) after service.

This service must be performed on all affected vehicles at no charge to the vehicle owner.

NOTE: The original factory installed Continental/General tires are required to perform the complete inspection/repair but do not need to be installed on the vehicle.

OWNER NOTIFICATION AND MAILING SCHEDULE

Owners of affected vehicles have been notified. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.

SOLD VEHICLES

Ford has not issued instructions to stop selling/delivering or driving used vehicles under this safety Owners should contact their dealer for an appointment to have their vehicles remedied as soon as practicable. Owners can continue to safely drive their vehicles.
Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter and schedule a service date.
Correct other affected vehicles identified in OASIS which are brought to your dealership.
Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.

STOCK VEHICLES

Dealers must inspect all affected stock units prior to delivery.
Correct all affected units in your new vehicle inventory before delivery.
Use OASIS to identify any affected vehicles in your used vehicle inventory.

TIRE REPLACEMENT GUIDELINES

Road and spare tires identified with affected DOT date code and mold number must be replaced regardless of condition, mileage, or the remaining tread on the tire.
Ford Motor Company will only pay claims for replacement tires purchased through the Ford Tire Program.
Use only the approved tire part numbers listed in Attachment II.
For a new in stock vehicle, only the affected tire(s) must be replaced.
For customer owned vehicles:
- Road tires must always be replaced as a set of two.
- If only one affected road tire is identified, the affected road tire must be replaced along with a non-affected road tire.
- The new tires must be installed at the rear of the vehicle.
- If three affected road tires are identified, all four tires must be replaced.

TITLE BRANDED / SALVAGED VEHICLES

Affected title branded and salvaged vehicles are eligible for this recall.

RELATED DAMAGE

Any vehicle damage resulting from the failure of an affected tire is not reimbursable by Ford Motor Company. Customers seeking reimbursement for these damages should be referred to CTA Customer Relations at 1-888-799-2168.

Related damage associated with the tire replacement, such as damaged wheel studs, requires prior approval from the Special Service Support Center.

Exception: Dealers are to use the related damage flag to process post-repair wheel nut retightening claims. Prior approval is not required for labor operation 21S10N. This labor operation can only be claimed one time, and not on the same repair order as tire replacement. See “Post-Repair Wheel Nut Retightening” in Attachment II for details.

OWNER REFUNDS

The tire inspection, including the spare tire (Except Escape vehicles), must still be performed even if the owner has paid for previous tire replacement. Ford dealers, including Around the Wheel

(ATW)/Ford tire dealers, will not process refunds for this program. Customers inquiring about a refund should visit www.continentaltire.com or call the CTA Customer Relations toll-free number 1-888-7992168 for assistance.

RENTAL VEHICLES

Dealers are pre-approved for up to 1 day for a rental vehicle. Follow Extended Service Plan (ESP) guidelines for dollar amounts. Rentals will only be reimbursed for the day the vehicle is at the dealership for part replacement. Prior approval for more than 1 rental day is required from the SSSC. Contact the SSSC via the SSSC Web Contact Site for consideration and approval if appropriate.

DEALER AWARENESS OF LEGAL REQUIREMENTS

Pursuant to 49 Code of Federal Regulation (CFR) 573.11 and 573.12 you are prohibited from selling any new or used affected tires that are subject to this recall campaign described in this notice.
Pursuant to 49 CFR 573.10 you are further required to notify NHTSA of the sale of any new or used noncompliant tires subject to this recall campaign described in this notice.

POST-REPAIR WHEEL NUT RETIGHTENING

Each road wheel that is removed and reinstalled must have the wheel nuts retightened, as stated in the Owner Guide and Workshop Manual within 100 miles (160 km) after service.

Prior approval is not required for this labor operation. This labor operation must be claimed on a separate repair order as related damage, when the vehicle returns for this procedure, and can only be claimed one time.

PARTS REQUIREMENTS / ORDERING INFORMATION – APPROVED REPLACEMENT TIRE

These tires can be ordered through the ATW tire program. Questions regarding tires should be directed to the Tire Program Headquarters at 1-888-353-3251.

Part Number	Description	Vehicle	Order Quantity	Claim Quantity
9OO2 15484790000	Continental ContiProContact Tire 235/55R17	Escape	As Required
9OO2 04320230000	Continental ContiTrac Tire 275/65R18	F-250/F-350	As Required
9OO2 15482850000	General AmeriTrac TR Tire 265/70R17	F-150	As Required

PARTS REQUIREMENTS / ORDERING INFORMATION

PARTS REQUIREMENTS / ORDERING INFORMATION (Continued)

Genuine Ford Accessories (XL-2) High Temperature Nickel Anti-Seize Lubricant - 8 oz.

CERTAIN 2019 MODEL YEAR ESCAPE, 2018 MODEL YEAR F-150 AND 2018-2020 MODEL YEAR F-250/F-350 SUPER DUTY VEHICLES — CONTINENTAL PRODUCED TIRES (CONTINENTAL/GENERAL) INSPECTION / REPLACEMENT

SERVICE PROCEDURE

NOTE: The original factory installed Continental/General tires are required to perform the complete inspection/repair but do not need to be installed on the vehicle.

This program involves inspecting the last four characters of the 12 character Department of Transportation (DOT) code and the 6 digit mold number on certain Continental tires installed as original equipment on the affected vehicles. Tires found to have a DOT date code and mold number combination matching those listed in the Affected Tire Identification Chart must be replaced and disabled along with a non-affected tire when applicable.

NOTE: A clear photo evidence of ALL disabled tires must be submitted via Concern Reports using the “Report a Vehicle Concern” process outlined in the TIRE DISABLING, TIRE RETURN AND PHOTO SUBMISSION REQUIREMENT section below.

AFFECTED TIRES

Affected tires are certain:

Escape road tire – Continental ContiProContact 235/55R17
F-250/F-350 Single Rear Wheel (SRW) road and spare tire – Continental ContiTrac 275/65R18
F-150 spare tire – General AmeriTrac TR 265/70R17

Refer to Attachment III for details on how to identify affected tires.

NOTE: Super Duty vehicle wheel shown, other vehicles similar.

AFFECTED TIRE IDENTIFICATION CHART

NOTE: Only the tires that have an affected DOT date code with the corresponding mold number should be replaced.

The affected tires can be identified by referring to the Affected Tire Identification Chart below.

Affected Tire Identification Chart
Vehicle	DOT Date Code (Last four characters of the DOT code) along with Mold Number
2019 Escape	0819 with 407235
2018 F-150	1318 with 071020 or 073094
	2318 with 071017 or 407309
	3018 with 073093 or 407309
2018-2020 F-250/F-350	0219 with 419157
	0718 with 075197
	0819 with 416469
	2118 with 060213
	2120 with 075198
	2620 with 075198 or 419159
	3018 with 419156
	4219 with 419156
	4318 with 075199 or 416468
	4419 with 416469

TIRE INSPECTION

WARNING: If inspecting the tires with the vehicle on the ground ensure the engine is OFF and the transmission is in PARK, with the Parking Brake applied.

NOTE: The complete 12 character DOT code and the 6 digit mold number of all inspected tires (Escape road tires only, F-150 and F-250/F-350 road tires and spare tire) must be recorded, regardless of the tire brand or size. These DOT codes and mold numbers must be entered into OWS at claim submission. Claims without the complete DOT code and mold numbers of all inspected tires may be rejected or charged back.

1. Locate the 12 character DOT code and the 6 digit mold number on the four road tires. The original factory installed tires are mounted with the 12 character DOT code on the outboard sidewall (only the first eight characters will be present on the opposite sidewall). If the last four characters are not on the outboard side, they will be present on the inboard side. See Figures 1 and 2.

2. Record each road tire 12 character DOT code and 6 digit mold number and its vehicle location on the repair order.

For Escape vehicles, proceed to Step 5.
For F-150 and F-250/F-350 vehicles, proceed to Step 3.

3. The original factory installed spare tires were mounted with the 12 character DOT code facing up. Retrieve the jack handle and lug wrench from their stowage location and lower the spare tire to view the DOT date code and mold number. See the following chart to locate the tools.

JACK HANDLE AND LUG WRENCH LOCATION
F-150, F-250, F-350
Regular Cab	Fastened to floor behind front seat
Super Cab	Fastened to floor under rear seat
Crew Cab	Fastened to floor behind rear seat
Key, Spare Tire Lock	Ignition Key

4. Locate the 12 character DOT code and the 6 digit mold number on the spare tire. Record the spare tire DOT code and mold number on the repair order. Identify this DOT code and mold number as belonging to the spare tire.

5. Compare the list of DOT date codes and corresponding mold numbers from the vehicle tires against those specified in the Affected Tire Identification Chart on page 2.

Tires that have corresponding DOT date code and mold number specified in the Affected Tire Identification Chart must be replaced.

TIRE REPLACEMENT

Refer to the original repair order to help quickly identify which tire(s) on the vehicle need replacement. Verify the tire(s) that are being replaced have corresponding DOT date code and mold number matching those specified in the Affected Tires Identification Chart.

ROAD TIRES (All Vehicles)

NOTICE: Failure to follow Workshop Manual Section 204-04: Wheels and Tires may result in damage to a TPMS sensor.

NOTE: Tire Pressure Monitoring System (TPMS) sensor training will not be required if each wheel is reinstalled to its original vehicle location.

REQUIREMENTS

NOTE: For a new in stock vehicle, only the affected tire(s) must be replaced.

NOTE: For customer owned vehicles:

The road tires must always be replaced as a set of two.
If only one affected tire is identified, the affected tire must be replaced along with a non-affected tire.
The two new tires must be installed at the rear of the vehicle.
If three affected road tires are present, all four tires must be replaced.

1. Position the ignition key in the off position and mark the location of each wheel.

2. Mount and balance the new tire(s) on the original wheel(s). Please follow the Workshop Manual (WSM) procedures in Section 204-04: Wheels and Tires – Disassembly and Assembly.

3. Record the DOT codes of the new tires on the repair order for entry later into OWS at claim submission.

SPARE TIRES (Except Escape Vehicles)

NOTE: It is not necessary to balance the spare wheel assembly.

1. If equipped, unlock and remove the spare wheel assembly lock.

2. Mount the new spare tire onto the wheel. Please follow the WSM procedures in Section 204-04.

3.Record the DOT code of the new spare tire on the repair order for entry later into OWS at claim submission.

NOTICE: Failure to properly stow the spare tire may result in failure of the cable or loss of the spare tire.

4. Raise the spare tire back up into the stowed position. The effort to turn the jack handle increases significantly and the spare tire carrier ratchets or slips when the tire is raised to the maximum tightness.

5. If equipped, re-install the spare wheel assembly lock.

6. Return the jack handle and lug wrench to their stowage location.

TIRE DISABLING, TIRE RETURN AND PHOTO SUBMISSION REQUIREMENT

NOTE: The tire disablement must take place near the DOT and mold numbers so it can be captured in the photo evidence. The DOT code and mold number must be readable after disabling the tire.

1. ALL tires removed from vehicles, including the non-affected paired tire(s) where applicable, must immediately be made unusable by one of the following methods: cutting one sidewall circumferentially at a minimum of 6 inches in length, cutting the bead with bolt cutters or drilling a one-inch diameter hole through the sidewall. DO NOT CUT THROUGH OR DRILL THE DOT CODE OR THROUGH THE MOLD NUMBER.

Special Tire Handling Information

Rendering the DOT code and/or mold number unreadable will subject that tire to be charged back to the dealer.
DO NOT dispose of tires replaced under this program (except Alaska and Hawaii dealers).
Return of ALL removed tires (via the FCS 700 tag) is required. Refer to Attachment II for instructions.
Alaska and Hawaii dealers only: the photo submission will be used in lieu of tire return process.
Store these tires separately from those not involved in this program to eliminate the possibility of mixing the tires.
Tires returned that do not meet the criteria for replacement will be charged back to the dealer.

2. Submit clear photo(s) of ALL the disabled tire(s) (including the non-affected paired tire(s) where applicable).

The photo(s) must clearly demonstrate the disablement near the DOT code and mold numbers in the same photo. Also include a separate close-up photo of the bar code label if present.

See Figure 3 on page 7.

Dealers must submit their photo(s) via Concern Reports using the “Report a Vehicle Concern” process. Concern Reports may be submitted via Web Based PTS or through Mobile PTS using any mobile device (e.g., tablets, smart phones).

Tire Disabling, Tire Return and Photo Submission Requirement Continued on the Next Page

Using Web Based “Report a Vehicle Concern”

Access report entry form from link in PTS (Report a Vehicle Concern) or directly at: https://www.gcr.dealerconnection.com/asp/FordDealerMenu.asp
Ensure that your “User Profile” is added/updated to include your STARS ID. This can be done by accessing your User Profile from the Global Concern Reporting Main Menu or directly at: https://www.gcr.dealerconnection.com/asp/DealerProfile.asp
After completing the report entry form and submitting your report, you can upload a maximum of 5 attachments at once. The attachments must be saved to the drive on your PC you’re using.

Using Mobile PTS “Report a Vehicle Concern”

IMPORTANT – If you have never used the Web-Based report a vehicle concern- you will need to create your User Profile prior to accessing “Report a Vehicle Concern” on Mobile PTS.

Ensure that your “User Profile” is added/updated to include your STARS ID. This can be done by accessing your User Profile directly at: https://www.gcr.dealerconnection.com/asp/DealerProfile.as p ; You / or can access Mobile PTS using your mobile device at: https://m.fordtechservice.dealerconnection.com the following QR code:

After completing the report entry form you can upload a maximum of 5 attachments at once.

If submitting more than one attachment (photo), the files must be saved to the mobile device you’re using, PRIOR to submitting the report.
If submitting one attachment (photo), you can capture the photo during the report submission when asked to add the attachment.

POST REPAIR RE-TIGHTEN (Except Spare Wheel Assembly)

WARNING: FAILURE TO RE-TIGHTEN THE WHEEL NUTS AT THE MILEAGE SPECIFIED COULD ALLOW THE WHEELS TO COME OFF WHILE THE VEHICLE IS IN MOTION, POSSIBLY CAUSING LOSS OF VEHICLE CONTROL.

NOTE: This step is only required if one or more road tire(s) require replacement.

The workshop manual and owner guide specifies that each wheel removed and reinstalled must have the wheel nuts re-tightened within 100 miles (160 km) after service.

IMPORTANT NOTE: Federal law prohibits selling motor vehicle parts or components that are under safety, compliance, or emissions recall. Unless a part is requested to be returned to Ford, all parts replaced under this FSA must be scrapped in accordance with all applicable local, state and federal environmental protection and hazardous material regulations. Refer to the Parts Retention, Return, & Scrapping section of the FSA dealer bulletin for further information.

FORD MOTOR COMPANY PROVIDES DETAILS ON TWO SAFETY RECALLS IN NORTH AMERICA

MAR 12, 2021 | DEARBORN, MICH.

DEARBORN, Mich., March 12, 2021 – Today, Ford Motor Company announced details of two safety recalls in North America.

Ford proceeds with previously announced safety recall for multiple vehicles with certain Takata driver-side front airbag inflators, in accordance with NHTSA’s denial of Ford’s petition

In affected vehicles, the driver-side front airbag inflators were installed as original equipment and contain a calcium sulfate desiccant. Takata determined that desiccated propellant in these inflators may degrade after long-term exposure to high humidity and temperature cycling, which could cause an inflator to rupture during airbag deployment. While this condition could result in serious injury or death, Ford is not aware of any reports of a rupture of an airbag with calcium sulfate desiccant.

Unlike previously recalled Takata airbag parts, these driver-side airbags contain a moisture-absorbing desiccant and perform differently. Ford believes its extensive data demonstrates that a safety recall is not warranted for the driver-side airbag and in August 2017 petitioned the National Highway Traffic Administration. However, the company respects NHTSA’s decision issued in January 2021 to deny Ford’s petition and is proceeding with this recall accordingly.

This action affects approximately 2.6 million vehicles in the U.S. and federal territories, 274,737 in Canada and 46,078 in Mexico. It includes 2006-12 Ford Fusion, 2007-10 Ford Edge, 2007-11 Ford Ranger, 2006-11 Mercury Milan, 2006-12 Lincoln Zephyr/MKZ, and 2007-10 Lincoln MKX vehicles.

Dealers will replace the driver-side front airbag inflator or airbag module. Owner notifications will begin the week of April 1.

The Ford reference number for this recall is 21S12.

Safety recall issued to recover 19 tires over-cured by the supplier

According to defect notification 21T-001 filed by Continental Tire of America, certain tires supplied to Ford and other auto manufacturers may have cured beyond specification. Affected tires may experience a framework break in the sidewall, with sudden air loss, or a belt edge separation that could lead to a partial or full tread/belt loss. While these conditions may increase the risk of a crash, Ford is not aware of any related reports of accident or injury.

This action affects 15,769 vehicles in the U.S. and federal territories, 3,082 in Canada and 138 in Mexico. Covered vehicles include select 2018-20 Ford F-250 and F-350, select 2018 F-150, and select 2019 Ford Escape vehicles.

Dealers will inspect tires and replace those that match the suspect tire list provided by Continental Tire of America. In those cases, dealers will also replace the corresponding tire on the opposite side of the axle. If a pair of tires is replaced, the new tires will be installed/moved to the rear axle.

Owner notifications will begin the week of March 29.

The Ford reference number for this recall is 21S10.

SEOCONTENT-START

April 2021
Ford Motor Company
Ford Customer Service Division
P. O. Box 1904
Dearborn, Michigan 48121 1904
* * * IMPORTANT SAFETY RECALL * * *
Safety Recall Notice 21S10 / NHTSA Recall 21V155
2018 F-150 Ford Truck
Your Vehicle Identification Number (VIN):
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Ford Motor Company has decided that a defect which relates to motor vehicle safety exists in your
vehicle, with the VIN shown above.
We apologize for this situation and want to assure you that, with your assistance, we will correct this
condition. Our commitment, together with your dealer, is to provide you with the highest level of service
and support.
What is the issue? Continental Tires the Americas (CTA) has initiated a safety recall for tires
that may have an overcure condition. On your vehicle, it is possible that an
original factory installed Continental/General tire could have this condition.
What is the risk? According to CTA, an overcured tire may experience a carcass break in the
sidewall with sudden air loss or could develop a belt edge separation that
could lead to a partial or full tread/belt loss. These conditions may increase
the risk of a crash.
What will Ford and
your dealer do?
Ford Motor Company has authorized your dealer to inspect the affected tires
and replace tire(s), as needed, free of charge (parts and labor).
How long will it take? The time needed for this repair is less than one-half day. However, due to
service scheduling requirements, your dealer may need your vehicle for a
longer period of time. In addition, your vehicle will require an inspection to
determine if parts need to be ordered.
What should you do? Please call your dealer without delay and request a service date for Recall
21S10. Provide the dealer with your VIN, which is printed near your name at
the beginning of this letter.
Note: The original factory Continental/General tires are required to perform
the complete repair but do not need to be installed on the vehicle.
Ford has not issued instructions to stop driving your vehicle under this safety
recall. You should contact your dealer for an appointment to have your
vehicle remedied as soon as practicable. You can continue to safely drive
your vehicle.
If you do not already have a servicing dealer, you can access
owner.ford.com for dealer addresses, maps, and driving instructions.
Ford Motor Company wants you to have this safety recall completed on your
vehicle. The vehicle owner is responsible for making arrangements to have
the work completed. Ford Motor Company can deny coverage for any
vehicle damage that may result from the failure to have this recall performed
on a timely basis. Therefore, please have this recall performed as soon as
possible.
Please note: Federal law requires that any vehicle lessor receiving this
recall notice must forward a copy of this notice to the lessee within ten
days.
JOHN A. SAMPLE
123 SAMPLE ST
SAMPLE CITY, MI 12345-6789
What should you do?
(continued)
NOTE: You can receive information about Recalls and Customer
Satisfaction Programs through our FordPass App. The app can be
downloaded through the App Store or Google Play. In addition there are
other features such as reserving parking in certain locations and controlling
certain functions on your vehicle (lock or unlock doors, remote start) if it is
equipped to allow control.
COVID-19
(CORONAVIRUS)
Ford dealerships have implemented enhanced protocols to ensure both your
safety and the safety of dealership employees. This includes specific
procedures for cleaning and disinfecting customer vehicles before and after
each vehicle is serviced. In most places, vehicle service has been deemed a
critical service. Please contact your local dealer to confirm current service
hours. For more information on how Ford and your local dealer are working
hard to keep you on the road during these challenging times, please visit
owner.ford.com.
Do you need a rental
vehicle?
If your dealer determines that a tire replacement is required and needs your
vehicle overnight, your dealer is authorized to provide a rental vehicle for
your personal transportation at no charge (except for fuel and insurance)
while your vehicle is at the dealership for repairs. Please see your dealer for
guidelines and limitations.
Have you previously
paid for this repair?
The tire inspection, including the spare tire (except Escape vehicles), must
still be performed even if you have paid for previous tire replacement. Ford
dealers will not process refunds for this program. To inquire about a refund
due to a tire failure, visit www.continentaltire.com or call the CTA Customer
Relations toll-free number 1-888-799-2168 for assistance.
What if you no longer
own this vehicle?
If you no longer own this vehicle, and have an address for the current owner,
please forward this letter to the new owner.
You received this notice because government regulations require that
notification be sent to the last known owner of record. Our records are based
primarily on state registration and title data, which indicate that you are the
current owner.
Can we assist you
further?
If you have difficulties getting your vehicle repaired promptly and without
charge, please contact your dealership’s Service Manager for assistance.
RETAIL OWNERS: If you have questions or concerns, please contact our
Ford Customer Relationship Center at 1-866-436-7332 and one of our
representatives will be happy to assist you. If you wish to contact us through
the Internet, our address is: owner.ford.com.
For the hearing impaired call 1-800-232-5952 (TDD). Representatives are
available Monday through Friday: 8:00AM – 8:00PM (Eastern Time).
FLEET OWNERS: If you have questions or concerns, please contact our
Fleet Customer Information Center at 1-800-34-FLEET, choose Option
#3, and one of our representatives will be happy to assist you. If you wish to
contact us through the Internet, our address is: fleet.ford.com.
Representatives are available Monday through Friday: 8:00AM – 8:00PM
(Eastern Time).
MOTORHOME OWNERS: If you have questions or concerns, please
contact our Motorhome Customer Assistance Center toll free at
1-866-906-9811. Representatives are available 24 hours a day.
If you are still having difficulty getting your vehicle repaired in a reasonable
time or without charge, you may write the Administrator, National Highway
Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C.
20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236
(TTY: 1-800-424-9153) or go to safercar.gov. Reference NHTSA Safety
Recall 21V155.
Thank you for your attention to this important matter.
Ford Customer Service Division
* * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * *
Aviso de campaña de seguridad 21S10 / Campaña 21V155 de la NHTSA
2018 F-150 Ford Truck
Número de identificación del vehículo (VIN):
Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad y Tránsito de Vehículos de los
EE. UU.
Ford Motor Company ha determinado que existe un defecto relacionado con la seguridad de su
vehículo, con el VIN que aparece más arriba.
Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema.
Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel.
¿Cuál es el
problema?
Continental Tires the Americas (CTA) ha iniciado una campaña de seguridad
para las llantas que pudiesen tener una condición de sobrecurado. Es
posible que una llanta Continental/General instalada de fábrica original en su
vehículo presente esta condición.
¿Qué riesgo existe? Según CTA, una llanta sobrecurada podría experimentar una rotura de la
carcasa en el flanco con una repentina pérdida de aire o bien podría
desarrollar una separación del borde de la banda que podría ocasionar una
pérdida parcial o total de la banda de rodadura/banda. Estas condiciones
podrían aumentar el riesgo de choque.
¿Qué medidas
adoptarán Ford y su
distribuidor?
Ford Motor Company ha autorizado a su distribuidor a inspeccionar las
llantas afectas y reemplazarlas si fuera necesario, sin costo alguno (piezas y
mano de obra).
¿Cuánto tiempo
tomará?
El tiempo necesario para esta reparación será de menos de medio día. Sin
embargo, debido a los requisitos de planificación de servicio, es posible que
su distribuidor tarde un poco más. Además, se requerirá una inspección del
vehículo para determinar si se debe pedir piezas.
¿Qué debe hacer? Llame de inmediato al distribuidor y solicite una cita de servicio para realizar
la campaña 21S10. Proporcione el VIN a su distribuidor, el cual está impreso
debajo de sus datos al comienzo de esta carta.
Nota: Se debe realizar la reparación completa de las llantas
Continental/General originales de fábrica, pero no es necesario que estén
instaladas en el vehículo.
Para esta campaña de seguridad, Ford no ha emitido instrucciones de no
manejar el vehículo. Deberá ponerse en contacto con su distribuidor a fin de
programar una cita para solucionar este problema lo más pronto posible.
Puede continuar manejando su vehículo con seguridad.
Si aún no tiene un distribuidor para realizar el servicio, puede acceder a
owner.ford.com para conocer las direcciones de los distribuidores, ver mapas
y obtener las instrucciones para llegar.
Ford Motor Company le recomienda realizar esta campaña de seguridad en
su vehículo. El propietario del vehículo es responsable de realizar los
arreglos necesarios para llevar a cabo el trabajo. Ford Motor Company
puede negar la cobertura en caso de que el vehículo hubiese sufrido daños
por no haber realizado la campaña de manera oportuna. Por lo tanto, le
solicitamos que realice esta campaña lo antes posible.
Tenga presente que: La ley federal exige que los arrendadores de
vehículos que reciban este aviso de campaña envíen una copia del
mismo al arrendatario en un plazo de diez días.
Abril de 2021
Ford Motor Company
División de Servicio al Cliente de Ford
P. O. Box 1904
Dearborn, Michigan 48121
JOHN A. SAMPLE
123 SAMPLE ST
SAMPLE CITY, MI 12345-6789
¿Qué debe hacer?
(continuación)
NOTA: Puede recibir información sobre las campañas y los programas de
satisfacción del cliente a través de la aplicación FordPass. La aplicación se
puede descargar a través de App Store o Google Play. Adicionalmente,
existen otras funciones como reserva de estacionamientos en determinados
lugares, además de control de ciertas funciones en el vehículo (bloqueo y
desbloqueo de puertas, arranque remoto) si así está equipado para permitir
el control.
COVID-19
(CORONAVIRUS)
Los distribuidores Ford han implementado protocolos mejorados con el fin de
asegurar tanto su seguridad como la de los empleados de los diferentes
distribuidores. Esto incluye procedimientos específicos de limpieza y
desinfección antes y después de realizar servicio en cada uno de los
vehículos de nuestros clientes. En la mayoría de los lugares, la atención de
vehículos se ha considerado un servicio esencial. Póngase en contacto con
su distribuidor local para confirmar las horas de servicio actuales. Para
obtener más información sobre cómo Ford y su distribuidor local están
trabajando arduamente para mantenerlo en las calles durante estos tiempos
difíciles, visite owner.ford.com.
¿Necesita un
vehículo de alquiler?
Si su distribuidor determina que es necesario efectuar el reemplazo de una
llanta y el vehículo debe permanecer en las instalaciones durante la noche,
el distribuidor está autorizado a ofrecerle un vehículo de alquiler para su
transporte personal sin costo (excepto el combustible y el seguro) mientras
su vehículo se encuentre en reparación. Comuníquese con su distribuidor
para conocer las pautas y limitaciones.
¿Ha pagado
anteriormente por
esta reparación?
La inspección de las llantas, incluida la llanta de refacción (excepto vehículos
Escape), igualmente se debe realizar, incluso si ha pagado anteriormente por
el reemplazo de las llantas. Los distribuidores Ford no procesarán reembolsos
para este programa. Para consultar por un reembolso debido a una falla de
una llanta, visite www.continentaltire.com o llame al número gratuito de
Relaciones con clientes de CTA 1-888-799-2168 para solicitar ayuda.
¿Qué pasa si usted
ya no es el
propietario del
vehículo?
Si usted ya no es el propietario del vehículo y tiene la dirección del
propietario actual, le solicitamos que le reenvíe esta carta.
Usted recibió este aviso porque las regulaciones del gobierno exigen el envío
de notificaciones al propietario conocido más reciente del registro. Nuestros
registros se basan principalmente en datos estatales y de propiedad, que
indican que usted es el propietario actual del vehículo.
¿Podemos hacer
algo más por usted?
Si tiene problemas para reparar de inmediato su vehículo y sin costo alguno,
comuníquese con el Gerente de Servicio de su distribuidor para solicitar
ayuda.
PROPIETARIOS MINORISTAS: Si tiene dudas o preguntas, comuníquese
con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332 y
uno de nuestros representantes con gusto lo atenderá. Si desea
comunicarse con nosotros a través de Internet, nuestra dirección es:
owner.ford.com.
Las personas con problemas de audición pueden llamar al 1-800-232-5952
(TDD). Los representantes atienden de lunes a viernes, de 8:00 a.m. a
8:00 p.m. (hora del este).
PROPIETARIOS DE FLOTAS: Si tiene dudas o preguntas, comuníquese con
nuestro Centro de Información a Clientes de flotas al 1-800-34-FLEET,
elija la opción n.° 3 y uno de nuestros representantes con gusto lo atenderá.
Si desea comunicarse con nosotros a través de Internet, nuestra dirección
es: fleet.ford.com.
Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m.
(hora del este).
PROPIETARIOS DE CASAS RODANTES: Si tiene dudas o preguntas,
comuníquese con nuestro Centro de Asistencia a Clientes de Casas
Rodantes sin cargo al 1-866-906-9811. Los representantes se encuentran
disponibles las 24 horas del día.
Si continúa con dificultades para reparar su vehículo en un tiempo razonable
o sin cargo, le sugerimos que escriba al Administrador, National Highway
Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C.
20590 o bien que llame sin cargo a la línea directa de seguridad vehicular al
1-888-327-4236 (TTY: 1-800-424-9153) o visite safercar.gov. Referencia:
Campaña de seguridad 21V155 de la NHTSA.
Gracias por su atención en este asunto sumamente importante.
Ford, División de Servicio al Cliente

**********************************************************************************************************************

September, 2021
* * * IMPORTANT SAFETY RECALL REMINDER * * *
According to our records, your 2018 F-150 Ford Truck has not had necessary safety recall repairs made. We
urge you to have the free repair performed at your local dealership as soon as possible.
Recall Number
and Description:
21S10 – Continental Tire Inspection
What is the
issue?
Continental Tires the Americas (CTA) has initiated a safety recall for tires that may have an
overcure condition. On your vehicle, it is possible that an original factory installed
Continental/General tire could have this condition.
According to CTA, an overcured tire may experience a carcass break in the sidewall with
sudden air loss or could develop a belt edge separation that could lead to a partial or full
tread/belt loss. These conditions may increase the risk of a crash.
If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332.
If you wish to contact us through the Internet, our address is: owner.ford.com.
Thank you for your attention to this very important matter.
Septiembre de, 2021
* * * RECORDATORIO IMPORTANTE PROGRAMA DE SEGURIDAD * * *
SegUR nuestros registros, no se realizaron en sur 2018 F-150 Ford Truck las reparaciones necesarias correspondientes a la
campaña de seguridad. Le solicitamos que realice esta reparación gratuita en su distribuidor local lo antes posible.
Número y
descripción de la
campaña:
21S10 – Inspección de llantas Continental
¿Cuál es el
problema?
Continental Tires the Americas (CTA) ha iniciado una campaña de seguridad para las llantas
que pudiesen tener una condición de sobrecurado. Es posible que una llanta
Continental/General instalada de fábrica original en su vehículo presente esta condición.
Según CTA, una llanta sobrecurada podría experimentar una rotura de la carcasa en el
flanco con una repentina pérdida de aire o bien podría desarrollar una separación del borde
de la banda que podría ocasionar una pérdida parcial o total de la banda de
rodadura/banda. Estas condiciones podrían aumentar el riesgo de choque.
Si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332.
Si desea ponerse en contacto con nosotros a través de Internet, nuestra dirección es: owner.ford.com.
Gracias por su atenciic en este asunto sumamente importante.

**********************************************************************************************************************

 Copyright 2021 Ford Motor Company
David J. Johnson Ford Motor Company
Director P. O. Box 1904
Service Engineering Operations Dearborn, Michigan 48121
Ford Customer Service Division
May 5, 2021
TO: All U.S. Ford and Lincoln Dealers
SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Safety Recall 21S10 – Supplement #1
Certain 2019 Model Year Escape, 2018 Model Year F-150 and 2018-2020 Model
Year F-250/F-350 Super Duty Vehicles – Continental Produced Tires
(Continental/General) Inspection / Replacement
REF: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Safety Recall 21S10
Dated April 9, 2021
New! REASON FOR THIS SUPPLEMENT
Labor Allowances: Updated inspection labor times.
AFFECTED VEHICLES
Vehicle Model Year Assembly Plant Build Dates
Escape 2019 Louisville March 19, 2019 through March 22, 2019
F-150 2018
Dearborn April 12, 2018 through August 26, 2018
Kansas April 13, 2018 through September 4, 2018
F-250/F-350 2018-2020 Kentucky May 26, 2018 through August 9, 2020
Affected vehicles are identified in OASIS and FSA VIN Lists.
AFFECTED TIRES
Affected tires are certain:
 Escape road tire – Continental ContiProContact 235/55R17.
 F-250/F-350 Single Rear Wheel (SRW) road and spare tire – Continental ContiTrac 275/65R18.
 F-150 spare tire – General AmeriTrac TR 265/70R17.
Refer to Attachment III for details on how to identify affected tires.
REASON FOR THIS SAFETY RECALL
Continental Tires the Americas (CTA) has initiated a safety recall for tires that may have an overcure
condition. According to CTA, an overcured tire could experience a rupture in the sidewall resulting in
rapid air loss or could develop a belt edge separation which may lead to a partial or full belt loss.
These conditions may increase the risk of a crash.
NOTE: Safety recall 21S10 only addresses Continental/General tires installed as Original Equipment
(OE).
 Copyright 2021 Ford Motor Company
SERVICE ACTION
Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to:
 Inspect the last four of the twelve character tire Department of Transportation (DOT) code and
the six digit mold number following the Attachment III – Technical Information.
 Record the complete twelve character DOT code and the six digit mold number of all four/five
inspected tires on the repair order regardless of tire brand or size.
 Replace any affected tire(s) identified using the inspection procedure in Attachment III.
 Inflate replaced tire(s) to the pressure specified on the vehicle’s certification label.
 Record the complete twelve character DOT code of the NEW replacement tire(s) on the repair
order.
 Record complete twelve character DOT code from both inspected and NEW replacement tires
in OWS per “Claims Preparation and Submission” in Attachment I.
 Record the last four characters of the twelve character tire DOT code and the
corresponding six digit mold number of the suspect tire(s) in the dealer comments
section in OWS per “Claims Preparation and Submission” in Attachment I.
 Near, but not over the DOT code or mold number, render all removed tire(s) unserviceable by
cutting one sidewall circumferentially a minimum of 6 inches in length, cutting the bead with
bolt cutters or drilling a one-inch diameter hole through the sidewall. The DOT code must be
readable after disabling the tire.
 Submit clear photo(s) evidence of all disabled tire(s) via Concern Reports using the “Report a
Vehicle Concern” process. Refer to Attachment III (Tire Disabling, Tire Return and Photo
Submission Requirement).
 Return all removed and disabled tire(s) following the instructions outlined in Attachment II
(excluding Alaska and Hawaii dealers).
 Re-torque the wheel nuts when customers return within 100 miles (160 Km) after service.
This service must be performed on all affected vehicles at no charge to the vehicle owner.
NOTE: The original factory installed Continental/General tires are required to perform the complete
inspection/repair but do not need to be installed on the vehicle.
OWNER NOTIFICATION MAILING SCHEDULE
Owners of affected vehicles have been notified. Dealers should repair any affected vehicles that arrive
at their dealerships, whether or not the customer has received a letter.
PLEASE NOTE:
Federal law requires dealers to complete this recall service before a new vehicle is delivered to
the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of
up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory before delivery.
New! ATTACHMENTS
Attachment I: Administrative Information
Attachment II: Labor Allowances and Parts Ordering Information
Attachment III: Technical Information
Owner Notification Letters
 Copyright 2021 Ford Motor Company
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician
System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or
listed under the SSSC tab.
Sincerely,
David J. Johnson
 Copyright 2021 Ford Motor Company
ATTACHMENT I
Page 1 of 4
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Safety Recall 21S10 – Supplement #1
Certain 2019 Model Year Escape, 2018 Model Year F-150 and 2018-2020 Model Year
F-250/F-350 Super Duty Vehicles – Continental Produced Tires (Continental/General)
Inspection / Replacement
OASIS ACTIVATION
OASIS was activated on April 9, 2021.
FSA VIN LISTS ACTIVATION
FSA VIN Lists were made available through https://web.fsavinlists.dealerconnection.com on April 9,
2021. Owner names and addresses will be available by May 11, 2021.
NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle
registration records. The use of such motor vehicle registration data for any purpose other than in
connection with this recall is a violation of law in several states, provinces, and countries. Accordingly,
you must limit the use of this listing to the follow-up necessary to complete this recall.
SOLD VEHICLES
 Ford has not issued instructions to stop selling/delivering or driving used vehicles under this
safety recall. Owners should contact their dealer for an appointment to have their vehicles
remedied as soon as practicable. Owners can continue to safely drive their vehicles.
 Immediately contact any of your affected customers whose vehicles are not on your VIN list
but are identified in OASIS. Give the customer a copy of the Owner Notification Letter and
schedule a service date.
 Correct other affected vehicles identified in OASIS which are brought to your dealership.
 Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle
inventory.
STOCK VEHICLES
 Dealers must inspect all affected stock units prior to delivery.
 Correct all affected units in your new vehicle inventory before delivery.
 Use OASIS to identify any affected vehicles in your used vehicle inventory.
TIRE REPLACEMENT GUIDELINES
 Road and spare tires identified with affected DOT date code and mold number must be
replaced regardless of condition, mileage, or the remaining tread on the tire.
 Ford Motor Company will only pay claims for replacement tires purchased through the Ford
Tire Program.
 Use only the approved tire part numbers listed in Attachment II.
 For a new in stock vehicle, only the affected tire(s) must be replaced.
 For customer owned vehicles:
– Road tires must always be replaced as a set of two.
– If only one affected road tire is identified, the affected road tire must be replaced along with
a non-affected road tire.
– The new tires must be installed at the rear of the vehicle.
– If three affected road tires are identified, all four tires must be replaced.
 Copyright 2021 Ford Motor Company
ATTACHMENT I
Page 2 of 4
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Safety Recall 21S10 – Supplement #1
Certain 2019 Model Year Escape, 2018 Model Year F-150 and 2018-2020 Model Year
F-250/F-350 Super Duty Vehicles – Continental Produced Tires (Continental/General)
Inspection / Replacement
DEALER-OPERATED RENTAL VEHICLES
The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental
company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please
consult your legal counsel for legal advice.
TITLE BRANDED / SALVAGED VEHICLES
Affected title branded and salvaged vehicles are eligible for this recall.
RELATED DAMAGE
Any vehicle damage resulting from the failure of an affected tire is not reimbursable by Ford Motor
Company. Customers seeking reimbursement for these damages should be referred to CTA
Customer Relations at 1-888-799-2168.
Related damage associated with the tire replacement, such as damaged wheel studs, requires prior
approval from the Special Service Support Center.
Exception: Dealers are to use the related damage flag to process post-repair wheel nut retightening
claims. Prior approval is not required for labor operation 21S10N. This labor operation can only be
claimed one time, and not on the same repair order as tire replacement. See “Post-Repair Wheel Nut
Retightening” in Attachment II for details.
OWNER REFUNDS
The tire inspection, including the spare tire (Except Escape vehicles), must still be performed even if
the owner has paid for previous tire replacement. Ford dealers, including Around the Wheel
(ATW)/Ford tire dealers, will not process refunds for this program. Customers inquiring about a refund
should visit www.continentaltire.com or call the CTA Customer Relations toll-free number 1-888-799-
2168 for assistance.
RENTAL VEHICLES
Dealers are pre-approved for up to 1 day for a rental vehicle. Follow Extended Service Plan (ESP)
guidelines for dollar amounts. Rentals will only be reimbursed for the day the vehicle is at the
dealership for part replacement. Prior approval for more than 1 rental day is required from the SSSC.
Contact the SSSC via the SSSC Web Contact Site for consideration and approval if appropriate.
DEALER AWARENESS OF LEGAL REQUIREMENTS
 Pursuant to 49 Code of Federal Regulation (CFR) 573.11 and 573.12 you are prohibited from
selling any new or used affected tires that are subject to this recall campaign described in this
notice.
 Pursuant to 49 CFR 573.10 you are further required to notify NHTSA of the sale of any new or
used noncompliant tires subject to this recall campaign described in this notice.
 Copyright 2021 Ford Motor Company
ATTACHMENT I
Page 3 of 4
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Safety Recall 21S10 – Supplement #1
Certain 2019 Model Year Escape, 2018 Model Year F-150 and 2018-2020 Model Year
F-250/F-350 Super Duty Vehicles – Continental Produced Tires (Continental/General)
Inspection / Replacement
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
 For related damage and access time requirements, refer to the Warranty and Policy Manual /
Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances
for FSA’s / Related Damage.
 For related damage claims, submit an Approval Request to the SSSC Web Contact Site prior
to completing the repair. Approved related damage must be submitted on a separate repair
line with the “Related Damage” radio button checked.
 If you encounter aftermarket equipment or modifications to the vehicle which might prevent the
repair of the covered condition, contact the Special Service Support Center.
CLAIMS PREPARATION AND SUBMISSION
 Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty
Solution (OWS) online.
o When entering claims, select claim type 31: Field Service Action. The FSA number
(21S10) is the sub code.
o For additional claims preparation and submission information, refer to the Recall and
Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
o Related Damage claims for the post-repair wheel nut retightening procedure do not
require prior approval.
o If utilized, sublet repairs should be claimed by entering the appropriate labor operation
provided in Attachment II, do not submit as Out Side Labor (OSL). Sublet
documentation must be retained in the customer’s service file. The dealer is
responsible for the DOT code and mold number inspection and must record both the
DOT code and mold number of all inspected tires, as well as any new replacement
tires as noted above.
o United States dealers (excluding Alaska and Hawaii): Return of all removed tires (via
the FCS 700 tag) is required. Since tires will be returned, tire disposal and applicable
local waste tax will not be reimbursed. Refer to Attachment II for instructions.
o Alaska and Hawaii dealers: Photo evidence submission is required in lieu of tire return.
Refer to Attachment III for instructions.
o Federal Excise Tax (F.E.T.) may be claimed for each tire. Enter miscellaneous
expense code “FET” on the claim with the total amount ($1.32 for each tire replaced).
o Freight for ordered tires is not reimbursable under 21S10. Tires ordered through ATW
will be shipped at no charge to the dealer.
Claim Preparation and Submission Continued on the Next Page
 Copyright 2021 Ford Motor Company
ATTACHMENT I
Page 4 of 4
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Safety Recall 21S10 – Supplement #1
Certain 2019 Model Year Escape, 2018 Model Year F-150 and 2018-2020 Model Year
F-250/F-350 Super Duty Vehicles – Continental Produced Tires (Continental/General)
Inspection / Replacement
CLAIMS PREPARATION AND SUBMISSION (Continued)
 Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a
separate repair line from the FSA with same claim type and sub code as described in Claim
Entry above. Related damage associated with the tire replacement, such as damaged wheel
studs, requires prior approval from the Special Service Support Center. Exception: Dealers
are to use the related damage flag to process post-repair wheel nut retightening claims (Labor
Operation 21S10N). Prior approval is not required for this labor operation. Also, it can only be
claimed one time and not on the same repair order as tire replacement. See “Post-Repair
Wheel Nut Retightening” in Attachment II for details.
IMPORTANT: Click the Related Damage Indicator radio button.
 Any vehicle damage resulting from the failure of an affected tire is not reimbursable by Ford
Motor Company. Customers seeking reimbursement for these damages should work directly
with the CTA Customer Relations at 1-888-799-2168.
TIRE DOT CODE AND MOLD NUMBER DOCUMENTING AND SUBMISSION
o The complete 12 character DOT code(s) from the NEW (replacement) tire(s) should be
entered in the Test Results section and Type “Replacement Tire DOT Code” fields.
o The complete 12 character DOT code(s) from the OLD (replaced) tire(s) should be
entered in the Test Results section and type “Replaced Tire DOT Code” fields.
o The last 4 characters of the 12 character tire DOT code and the corresponding 6 digit
mold number of all inspected tire(s) must be entered in the dealer comments section.
o Record the complete 12 character DOT code and the 6 digits mold number for the
inspected tire(s) on the repair order.
o Record the complete 12 character DOT code(s) of the NEW replacement tire(s) on the
repair order.
 Provision for Locally Obtained Supplies: Includes XL-2, SAE 5W-20 (F-250/F-350 Super
Duty Only) and suitable fast-drying, corrosion-inhibiting tire bead lubricant or similar.
NOTE: The listed chemicals and locally obtained supplies can be used on multiple vehicles.
o Program Code: 21S10
o Misc Expense: OTHER
o Amount: Actual cost up to $1.00
 Copyright 2021 Ford Motor Company
ATTACHMENT II
Page 1 of 5
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Safety Recall 21S10 – Supplement #1
Certain 2019 Model Year Escape, 2018 Model Year F-150 and 2018-2020 Model Year
F-250/F-350 Super Duty Vehicles – Continental Produced Tires (Continental/General)
Inspection / Replacement
New! LABOR ALLOWANCES – INSPECTION PASSES (Safety Recall Complete)
Description Vehicle Labor Operation Labor Time
Inspect DOT Date Code and Mold Number on
Four Tires (Road tires only)
Tire replacement is NOT required.
– All Tires Pass, Closes Program
Escape 21S10A 0.3 Hours
Inspect DOT Date Code and Mold Number on
Five Tires (Road Tire and Spare Tire)
Tire replacement is NOT required.
– All Tires Pass, Closes Program
F150 21S10B 0.5 Hours
Inspect DOT Date Code and Mold Number on
Five Tires (Road Tire and Spare Tire)
Tire replacement is NOT required.
– All Tires Pass, Closes Program
F250/F350 21S10C 0.5 Hours
NOTE: These Labor Operations include tire inspection and the recording of the 12 character DOT
code and the 6 digits mold number on the repair order.
LABOR ALLOWANCES – INSPECTION DOES NOT PASS
NOTE: At the completion of this repair, dealership technicians are to disable all removed tire(s)
following the dealer bulletin Technical Information and then submit clear photo(s) evidence of the
disabled tire(s). The photo(s) must clearly demonstrate the disablement near the DOT code and mold
numbers in the same photo. A separate close-up photo of the bar code label should be included if
present. Dealers must submit their photo(s) via Concern Reports using the “Report a Vehicle
Concern” process. Concern Reports may be submitted via Web Based PTS or through Mobile PTS
using any mobile device (e.g., tablets, smart phones). Refer to Attachment III (Tire Disabling, Tire
Return and Photo Submission Requirement) for additional information.
NOTE: United States dealers (excluding Alaska and Hawaii) are to return all disabled tires via FCS-
700 tag. Please see instructions outlined under Parts Retention & Return.
Description Vehicle Labor Operation Labor Time
Replace One Road Tire
– New, In Stock Vehicle Only Escape
21S10D 0.7 Hours
Replace Two Road Tires
– Customer Owned Vehicle Only 21S10E 1.1 Hours
Labor Allowances Continued on the Next Page
 Copyright 2021 Ford Motor Company
ATTACHMENT II
Page 2 of 5
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Safety Recall 21S10 – Supplement #1
Certain 2019 Model Year Escape, 2018 Model Year F-150 and 2018-2020 Model Year
F-250/F-350 Super Duty Vehicles – Continental Produced Tires (Continental/General)
Inspection / Replacement
LABOR ALLOWANCES – INSPECTION DOES NOT PASS (Continued)
Description Vehicle Labor Operation Labor Time
Inspect and Replace One Road Tire
– New, In Stock Vehicle Only
F150
21S10F 0.8 Hours
Inspect and Replace Spare Tire
– New, In Stock Vehicle/Customer Owned Vehicle
NOTE: Balancing Is Not Required
21S10G 0.8 Hours
Inspect and Replace Two Road Tires
– Customer Owned Vehicle Only 21S10H 1.2 Hours
Inspect and Replace One Road Tire
– New, In Stock Vehicle Only
F250/F350
21S10J 0.8 Hours
Inspect and Replace Spare Tire
– New, In Stock Vehicle/Customer Owned Vehicle
NOTE: Spare Tire Balancing Is Not Required
21S10K 0.8 Hours
Inspect and Replace Two Road Tires
– Customer Owned Vehicle Only 21S10L 1.2 Hours
TPMS Sensor Training for Wheels that Require
Relocation
Can be claimed with labor operations 21S10E,
21S10H and 21S10L only
All Vehicles 21S10M 0.1 Hours
NOTE: The Inspection Does Not Pass Labor Operations (except 21S10M) include:
o Tire inspection.
o Recording the twelve-character DOT codes of both the old and new tires.
o Recording the six-digit mold numbers.
o Tire/wheel assembly removal, installation, mounting, balancing (except spare tire) and
valve stem installation.
o Disabling the suspect tire(s).
o Submitting photo(s) of disabled tire(s).
o Returning of all removed and disabled tires via FCS-700 tag.
o When applicable, relocate two new road tires to rear locations.
 Copyright 2021 Ford Motor Company
ATTACHMENT II
Page 3 of 5
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Safety Recall 21S10 – Supplement #1
Certain 2019 Model Year Escape, 2018 Model Year F-150 and 2018-2020 Model Year
F-250/F-350 Super Duty Vehicles – Continental Produced Tires (Continental/General)
Inspection / Replacement
POST-REPAIR WHEEL NUT RETIGHTENING
Each road wheel that is removed and reinstalled must have the wheel nuts retightened, as stated in
the Owner Guide and Workshop Manual within 100 miles (160 km) after service.
Prior approval is not required for this labor operation. This labor operation must be claimed on a
separate repair order as related damage, when the vehicle returns for this procedure, and can only be
claimed one time.
POST-REPAIR RETIGHTENING LABOR OPERATION
Must be claimed on a separate repair order as related damage.
Description Labor Operation Labor Time
Re-torque All Road Wheel Nuts Within 100 Miles (160 km) After
Wheel Reinstallation. (Except Spare Wheel Assembly) 21S10N 0.2 Hour
PARTS REQUIREMENTS / ORDERING INFORMATION – APPROVED REPLACEMENT TIRE
These tires can be ordered through the ATW tire program. Questions regarding tires should be
directed to the Tire Program Headquarters at 1-888-353-3251.
Part Number Description Vehicle Order
Quantity
Claim
Quantity
9OO2 15484790000 Continental ContiProContact Tire
235/55R17 Escape As Required
9OO2 04320230000 Continental ContiTrac Tire
275/65R18 F-250/F-350 As Required
9OO2 15482850000 General AmeriTrac TR Tire
265/70R17 F-150 As Required
PARTS REQUIREMENTS / ORDERING INFORMATION
Part Number Vehicle Description Order
Quantity
Claim
Quantity
9L3Z-1700-A Escape
Valve Stem Kit Based on Number of
Tires Replaced
F2GZ-1700-C
or
F2GZ-1700-D
F-150 Road Tire
(refer to parts catalog)
F42Z-1700-A F-150 Spare Tire
F2GZ-1700-D F-250/F-350 Road Tire
6C3Z-1700-A F-250/F-350 Spare Tire
Parts Requirements / Ordering Information Continued on the Next Page
 Copyright 2021 Ford Motor Company
ATTACHMENT II
Page 4 of 5
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Safety Recall 21S10 – Supplement #1
Certain 2019 Model Year Escape, 2018 Model Year F-150 and 2018-2020 Model Year
F-250/F-350 Super Duty Vehicles – Continental Produced Tires (Continental/General)
Inspection / Replacement
PARTS REQUIREMENTS / ORDERING INFORMATION (Continued)
Part Number Vehicle Description Order
Quantity
Claim
Quantity
XL-2
All
Motorcraft® High
Temperature Nickel
Anti-Seize Lubricant*
MISC. OTHER
XO-5W20-QFS
F-250/F-350 Motorcraft® SAE 5W-20
Full Synthetic Motor Oil*
Obtain Locally
All
Suitable Fast-Drying,
Corrosion-Inhibiting Tire
Bead Lubricant or
Similar*
* The listed chemicals and locally obtained supplies can be used on multiple vehicles.
Order your parts through normal order processing channels. To guarantee the shortest delivery time,
an emergency order for parts must be placed.
TIRE ORDERING INFORMATION
To order the approved replacement tire, contact your local ATW program distributor.
If you need assistance ordering tires, please contact Tire Program Headquarters at 1-888-353-3251
or [email protected].
TIRE PRICES
For the latest prices on these replacement tires refer to the Tire Sales Tool accessible from the Tires
Home Page (FMCDealer.com/Parts & Service/Parts Product Line Information/Tires/Tire Sales Tool).
DEALER PRICE
For latest prices, refer to DOES II. (Do not use DOES II for tire pricing)
PARTS RETENTION & RETURN
An FCS-700 Return Document will be generated for each replacement tire claimed. All tires replaced
under this program must be disabled immediately after they have been removed from the wheel and
labeled with the FCS-700 return document. In addition, photo documentation of disabled tires is
required for this program. Photos must be submitted prior to tire return.
NOTE: To avoid claim chargeback for non-returned parts, your Regional Core Recovery Center
(RCRC) driver must confirm tire shipment and scan the FCS-700 tags within 35 days of claim
submission.
 Copyright 2021 Ford Motor Company
ATTACHMENT II
Page 5 of 5
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Safety Recall 21S10 – Supplement #1
Certain 2019 Model Year Escape, 2018 Model Year F-150 and 2018-2020 Model Year
F-250/F-350 Super Duty Vehicles – Continental Produced Tires (Continental/General)
Inspection / Replacement
EXCESS STOCK RETURN
Tires ordered for this program through the Ford Tire Program Headquarters, will not be eligible for
return. Manage your orders to meet your anticipated demand.
REPLACED FSA PARTS INSPECTION AND SIGN OFF
Effective March 1st 2021 all parts replaced as part of an FSA repair with a repair order open date of
March 1st 2021 or later must be inspected and signed off on the repair order by a member of your
dealers fixed operations management team or an employee the task has been delegated to. If the
task is to be delegated to a non-management employee, the employee needs to be someone other
than the technician who completed the repair and needs to understand the importance of completing
this task consistently and accurately.
 All parts replaced as part of an FSA repair should be returned to the parts department
following the Warranty Parts Retention and Return Policies.
 Inspect the replaced parts to verify the FSA repair was completed.
 If the FSA repair is found to be complete, the designated employee signs the repair order line
or parts return stamp area (electronic or hand signed) for the FSA repair indicating the parts
were inspected and validated to have been replaced.
 After the parts have been inspected, they should be handled based on the guidance in the
parts status report in the Online Warranty System (Hold, Return, CORE, Scrap, etc.).
 This process is subject to review during warranty audits for FSA repairs with a repair order
open date of March 1st 2021 or later. Any eligible FSA claims requiring parts replacement,
found not to have been inspected and signed off during a warranty audit will be subject to
chargeback and consideration for enrollment into the Dealer Incomplete Recall Repair
Process.
Note: Other approvals (electronic or handwritten) for add-on repair lines, dealer owned vehicle
repairs, and repeat repairs do not qualify as FSA parts inspection approvals. The post repair FSA
parts inspection process (electronic or handwritten) is independent from other warranty approval
requirements. The approval by the designated employee implies that the FSA parts were found to be
replaced and must be able to be clearly identified on the Repair Order. If multiple FSA’s require
approval on a single Repair Order, each applicable occurrence will require individual post repair
approval by the designated employee.
ATTACHMENT III
PAGE 1 OF 7
SAFETY RECALL 21S10 -S1
CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
05/2021
CERTAIN 2019 MODEL YEAR ESCAPE, 2018 MODEL YEAR F-150 AND 2018-2020
MODEL YEAR F-250/F-350 SUPER DUTY VEHICLES — CONTINENTAL PRODUCED
TIRES (CONTINENTAL/GENERAL) INSPECTION / REPLACEMENT
SERVICE PROCEDURE
NOTE: The original factory installed Continental/General tires are required to perform the complete
inspection/repair but do not need to be installed on the vehicle.
This program involves inspecting the last four characters of the 12 character Department of Transportation
(DOT) code and the 6 digit mold number on certain Continental tires installed as original equipment on
the affected vehicles. Tires found to have a DOT date code and mold number combination matching those
listed in the Affected Tire Identification Chart must be replaced and disabled along with a non-affected tire
when applicable.
NOTE: A clear photo evidence of ALL disabled tires must be submitted via Concern Reports using
the “Report a Vehicle Concern” process outlined in the TIRE DISABLING, TIRE RETURN AND
PHOTO SUBMISSION REQUIREMENT section below.
AFFECTED TIRES
Affected tires are certain:
• Escape road tire – Continental ContiProContact 235/55R17
• F-250/F-350 Single Rear Wheel (SRW) road and spare tire – Continental ContiTrac 275/65R18
• F-150 spare tire – General AmeriTrac TR 265/70R17
Refer to Attachment III for details on how to identify affected tires.
NOTE: Super Duty vehicle wheel shown, other vehicles similar.
2136A
DOT
DATE CODE
MOLD
NUMBER
DOT A3B9 H00R 4020
TIRE IDENTIFICATION CODES
WEEK OF MANUFACTURE (40 = 40TH WEEK OF THE YEAR)
YEAR OF MANUFACTURE (20 = 2020)
THESE FOUR
CHARACTERS WILL
ONLY BE PRESENT
ON ONE SIDE OF
THE TIRE
FIGURE 1
ATTACHMENT III
PAGE 2 OF 7
SAFETY RECALL 21S10 -S1
CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
05/2021
AFFECTED TIRE IDENTIFICATION CHART
NOTE: Only the tires that have an affected DOT date code with the corresponding mold number should
be replaced.
The affected tires can be identified by referring to the Affected Tire Identification Chart below.
Affected Tire Identification Chart
Vehicle Tire Name, dimension &
Location
DOT Date Code
(Last four characters of the DOT code)
along with Mold Number
2019 Escape
Continental
ContiProContact
235/55R17
(Road Tires Only)
0819 with 407235
2018 F-150
General AmeriTrac TR
265/70R17
(Road and Spare Tires)
1318 with 071020 or 073094
2318 with 071017 or 407309
3018 with 073093 or 407309
2018-2020
F-250/F-350
Continental ContiTrac
275/65R18
(Road and Spare Tires)
0219 with 419157
0718 with 075197
0819 with 416469
2118 with 060213
2120 with 075198
2620 with 075198 or 419159
3018 with 419156
4219 with 419156
4318 with 075199 or 416468
4419 with 416469
ATTACHMENT III
PAGE 3 OF 7
SAFETY RECALL 21S10 -S1
CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
05/2021
TIRE INSPECTION
WARNING: If inspecting the tires with the vehicle on the ground ensure the engine is OFF and the
transmission is in PARK, with the Parking Brake applied.
NOTE: The complete 12 character DOT code and the 6 digit mold number of all inspected tires (Escape
road tires only, F-150 and F-250/F-350 road tires and spare tire) must be recorded, regardless
of the tire brand or size. These DOT codes and mold numbers must be entered into OWS at
claim submission. Claims without the complete DOT code and mold numbers of all inspected tires
may be rejected or charged back.
1. Locate the 12 character DOT code and the 6 digit mold number on the four road tires. The original
factory installed tires are mounted with the 12 character DOT code on the outboard sidewall (only the
first eight characters will be present on the opposite sidewall). If the last four characters are not on the
outboard side, they will be present on the inboard side. See Figures 1 and 2.
2136C
REFER TO THE AFFECTED TIRE IDENTIFICATION CHART FOR A COMPLETE CHART OF TIRES
WITH CORRESPONDING DOT DATE CODE AND MOLD NUMBER THAT MUST BE REPLACED
DOT
CODE
(EXAMPLE)
FIGURE 2
2. Record each road tire 12 character DOT code and 6 digit mold number and its vehicle location on the
repair order.
• For Escape vehicles, proceed to Step 5.
• For F-150 and F-250/F-350 vehicles, proceed to Step 3.
3. The original factory installed spare tires were mounted with the 12 character DOT code facing up.
Retrieve the jack handle and lug wrench from their stowage location and lower the spare tire to view the
DOT date code and mold number. See the following chart to locate the tools.
JACK HANDLE AND LUG WRENCH LOCATION
F-150, F-250, F-350
Regular Cab Fastened to floor behind front seat
Super Cab Fastened to floor under rear seat
Crew Cab Fastened to floor behind rear seat
Key, Spare Tire Lock Ignition Key
ATTACHMENT III
PAGE 4 OF 7
SAFETY RECALL 21S10 -S1
CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
05/2021
4. Locate the 12 character DOT code and the 6 digit mold number on the spare tire. Record the spare tire
DOT code and mold number on the repair order. Identify this DOT code and mold number as belonging
to the spare tire.
5. Compare the list of DOT date codes and corresponding mold numbers from the vehicle tires against
those specified in the Affected Tire Identification Chart on page 2.
Tires that have corresponding DOT date code and mold number specified in the Affected Tire
Identification Chart must be replaced.
TIRE REPLACEMENT
Refer to the original repair order to help quickly identify which tire(s) on the vehicle need replacement.
Verify the tire(s) that are being replaced have corresponding DOT date code and mold number
matching those specified in the Affected Tires Identification Chart.
ROAD TIRES (All Vehicles)
NOTICE: Failure to follow Workshop Manual Section 204-04: Wheels and Tires may result in
damage to a TPMS sensor.
NOTE: Tire Pressure Monitoring System (TPMS) sensor training will not be required if each wheel is
reinstalled to its original vehicle location.
REQUIREMENTS
NOTE: For a new in stock vehicle, only the affected tire(s) must be replaced.
NOTE: For customer owned vehicles:
• The road tires must always be replaced as a set of two.
• If only one affected tire is identified, the affected tire must be replaced along with a non-affected
tire.
• The two new tires must be installed at the rear of the vehicle.
• If three affected road tires are present, all four tires must be replaced.
1. Position the ignition key in the off position and mark the location of each wheel.
2. Mount and balance the new tire(s) on the original wheel(s). Please follow the Workshop Manual (WSM)
procedures in Section 204-04: Wheels and Tires – Disassembly and Assembly.
3. Record the DOT codes of the new tires on the repair order for entry later into OWS at claim submission.
SPARE TIRES (Except Escape Vehicles)
NOTE: It is not necessary to balance the spare wheel assembly.
1. If equipped, unlock and remove the spare wheel assembly lock.
2. Mount the new spare tire onto the wheel. Please follow the WSM procedures in Section 204-04.
ATTACHMENT III
PAGE 5 OF 7
SAFETY RECALL 21S10 -S1
CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
05/2021
3. Record the DOT code of the new spare tire on the repair order for entry later into OWS at claim
submission.
NOTICE: Failure to properly stow the spare tire may result in failure of the cable or loss of the
spare tire.
4. Raise the spare tire back up into the stowed position. The effort to turn the jack handle increases
significantly and the spare tire carrier ratchets or slips when the tire is raised to the maximum tightness.
5. If equipped, re-install the spare wheel assembly lock.
6. Return the jack handle and lug wrench to their stowage location.
TIRE DISABLING, TIRE RETURN AND PHOTO SUBMISSION REQUIREMENT
NOTE: The tire disablement must take place near the DOT and mold numbers so it can be captured in
the photo evidence. The DOT code and mold number must be readable after disabling the tire.
1. ALL tires removed from vehicles, including the non-affected paired tire(s) where applicable, must
immediately be made unusable by one of the following methods: cutting one sidewall circumferentially
at a minimum of 6 inches in length, cutting the bead with bolt cutters or drilling a one-inch diameter
hole through the sidewall. DO NOT CUT THROUGH OR DRILL THE DOT CODE OR THROUGH
THE MOLD NUMBER.
Special Tire Handling Information
• Rendering the DOT code and/or mold number unreadable will subject that tire to be
charged back to the dealer.
• DO NOT dispose of tires replaced under this program (except Alaska and Hawaii
dealers).
• Return of ALL removed tires (via the FCS 700 tag) is required. Refer to Attachment II
for instructions.
• Alaska and Hawaii dealers only: the photo submission will be used in lieu of tire return
process.
• Store these tires separately from those not involved in this program to eliminate
the possibility of mixing the tires.
• Tires returned that do not meet the criteria for replacement will be charged back
to the dealer.
2. Submit clear photo(s) of ALL the disabled tire(s) (including the non-affected paired tire(s) where
applicable).
• The photo(s) must clearly demonstrate the disablement near the DOT code and mold numbers
in the same photo. Also include a separate close-up photo of the bar code label if present.
See Figure 3 on page 7.
• Dealers must submit their photo(s) via Concern Reports using the “Report a Vehicle Concern”
process. Concern Reports may be submitted via Web Based PTS or through Mobile PTS using
any mobile device (e.g., tablets, smart phones).
Tire Disabling, Tire Return and Photo Submission Requirement Continued on the Next Page
ATTACHMENT III
PAGE 6 OF 7
SAFETY RECALL 21S10 -S1
CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
05/2021
Using Web Based “Report a Vehicle Concern”
• Access report entry form from link in PTS (Report a Vehicle Concern) or directly at:
https://www.gcr.dealerconnection.com/asp/FordDealerMenu.asp
• Ensure that your “User Profile” is added/updated to include your STARS ID. This can be done by
accessing your User Profile from the Global Concern Reporting Main Menu or directly at:
https://www.gcr.dealerconnection.com/asp/DealerProfile.asp
• After completing the report entry form and submitting your report, you can upload a maximum of
5 attachments at once. The attachments must be saved to the drive on your PC you’re using.
Using Mobile PTS “Report a Vehicle Concern”
IMPORTANT – If you have never used the Web-Based report a vehicle concern- you will need to create
your User Profile prior to accessing “Report a Vehicle Concern” on Mobile PTS.
Ensure that your “User Profile” is added/updated to include your STARS ID. This can be done by
accessing your User Profile directly at: https://www.gcr.dealerconnection.com/asp/DealerProfile.asp ; You
can access Mobile PTS using your mobile device at: https://m.fordtechservice.dealerconnection.com/ or
the following QR code:
After completing the report entry form you can upload a maximum of 5 attachments at once.
• If submitting more than one attachment (photo), the files must be saved to the
mobile device you’re using, PRIOR to submitting the report.
• If submitting one attachment (photo), you can capture the photo during the report submission
when asked to add the attachment.
ATTACHMENT III
PAGE 7 OF 7
SAFETY RECALL 21S10 -S1
CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
05/2021
POST REPAIR RE-TIGHTEN (Except Spare Wheel Assembly)
WARNING: FAILURE TO RE-TIGHTEN THE WHEEL NUTS AT THE MILEAGE SPECIFIED COULD
ALLOW THE WHEELS TO COME OFF WHILE THE VEHICLE IS IN MOTION, POSSIBLY
CAUSING LOSS OF VEHICLE CONTROL.
NOTE: This step is only required if one or more road tire(s) require replacement.
The workshop manual and owner guide specifies that each wheel removed and reinstalled must have the
wheel nuts re-tightened within 100 miles (160 km) after service.
IMPORTANT NOTE: Federal law prohibits selling motor vehicle parts or components that are under
safety, compliance, or emissions recall. Unless a part is requested to be
returned to Ford, all parts replaced under this FSA must be scrapped in
accordance with all applicable local, state and federal environmental
protection and hazardous material regulations. Refer to the Parts Retention,
Return, & Scrapping section of the FSA dealer bulletin for further information.
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
2136B
TIRE BAR
CODE LABEL
FIGURE 3

SEOCONTENT-END

8 Affected Products

Vehicles


MAKE	MODEL	YEAR
FORD	ESCAPE	2019
FORD	F-150	2018
FORD	F-250 SD	2018-2020
FORD	F-350 SD	2018-2020

11 Associated Documents

Recall Quarterly Report #1, 2021-2

RCLQRT-21V155-7891.PDF 211.138KB

RCLQRT-21V155-7891

⬇ Download PDF (206.19 KB)

Manufacturer Notices(to Dealers,etc) – Dealer Notification re NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Safety Recall 21S10 Certain 2019 Model Year Escape, 2018 Model Year F-150 and 2018-2020 Model Year F-250/F-350 Super Duty Vehicles – Continental Produced Tires (Continental/General) Inspection / Replacement

RCMN-21V155-9146.pdf 660.379KB

RCMN-21V155-9146

⬇ Download PDF (644.9 KB)

Miscellaneous Document – Media Release re FORD MOTOR COMPANY PROVIDES DETAILS ON TWOSAFETY RECALLS IN NORTH AMERICA

RMISC-21V155-4702.pdf 318.103KB

RMISC-21V155-4702

⬇ Download PDF (310.65 KB)

Recall Acknowledgement

RCAK-21V155-6418.pdf 645.284KB

RCAK-21V155-6418

⬇ Download PDF (630.16 KB)

Recall 573 Report

RCLRPT-21V155-9805.PDF 218.026KB

RCLRPT-21V155-9805

⬇ Download PDF (212.92 KB)

Manufacturer Notices(to Dealers,etc) – Dealer Message to Ford and Lincoln re NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Advance Notice Safety Recall 21S10 Certain 2019 Model Year Escape, 2018 Model Year F-150 and 2018-2020 Model Year F-Super Duty Vehicles – Continental Tire Inspection

RCMN-21V155-4772.pdf 134.052KB

RCMN-21V155-4772

⬇ Download PDF (130.91 KB)

ISSUED Owner Notification Letter(Part 577)

RCONL-21V155-8905.pdf 53.252KB

RCONL-21V155-8905

⬇ Download PDF (52 KB)

Manufacturer Notices(to Dealers,etc) – Dealer Notification re NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Safety Recall 21S10 – Supplement #1 Certain 2019 Model Year Escape, 2018 Model Year F-150 and 2018-2020 Model Year F-250/F-350 Super Duty Vehicles – Continental Produced Tires (Continental/General) Inspection / Replacement

RCMN-21V155-2280.pdf 678.354KB

RCMN-21V155-2280

⬇ Download PDF (662.46 KB)

Recall Quarterly Report #2, 2021-3

RCLQRT-21V155-7799.PDF 211.242KB

RCLQRT-21V155-7799

⬇ Download PDF (206.29 KB)

ISSUED Renotification Notice

RCRN-21V155-7074.pdf 508.821KB

RCRN-21V155-7074

⬇ Download PDF (496.9 KB)

Recall Quarterly Report #3, 2021-4

RCLQRT-21V155-8029.PDF 211.331KB

RCLQRT-21V155-8029

⬇ Download PDF (206.38 KB)

Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=21V155&docType=RCL

Bestseller No. 1

Set of 4 Forceum M/T 08 Plus Mud Off-Road LT235/75R15 Tires - 104/101Q Load Range C 6-Ply BSW

Treadlife: N/A
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Season: All Season, Performance: Mud Terrain
Car Type: Light Truck
Load Range C, 6-Ply Rated, 6-PR

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Tire Only - Wheel Not Included
Item Package Dimension: 27.99999997144L x 27.99999997144W x 8.99999999082H inches
Item Package Weight - 25.0004205108 Pounds
Item Package Quantity - 1

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Size: 275/60R20,Tire Only - Wheel/Rim Not Included,Dimension (inch): 32.99 X 10.98 X 32.99,weight (lbs): 41.2,Max Pressure (psi): 51; Load Index: 115 ( 2674 lbs for single tire),Speed Rating: T (118 mph); Load Range: SL (Standard Load).
All-Terrain Mastery for SUVs - Engineered specifically for SUVs, this tire delivers a perfect balance of rugged durability, on-road comfort, and confident performance in both wet and dry conditions.
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Advanced Tread for Superior Traction & Control - Features step-down tread blocks with 3D siping technology, significantly improving handling, grip, and control whether you're driving on wet roads or dry pavement.
Warranty Benefits - 50,000 Mile Limited Tread Wear Out Warranty and 3-Year Road Hazard Warranty. If your tire is damaged by a road hazard ((bulges, air leaks, and blowouts))within 3 years of purchase and before 4/32" of treadwear, you may qualify for repair or replacement.(Since October 1, 2025)

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All-season tire
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SaleBestseller No. 5

Lexani Terrain Beast AT 215/75R15 100T

Designed for use on light trucks and SUVs
Built with an aggressive tread pattern, deep grooves, and full-depth siping that improves traction and performance in rainy, muddy, and snowy conditions
Computer optimized design lowers road noises and vibrations to create a quiet, comfortable ride for drivers and passengers
Angled tread blocks and open shoulders force mud, dirt, rocks, stones, and other debris out of the tread for consistent traction
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Last update on 2026-06-03 / Affiliate links / Images from Amazon Product Advertising API

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