March 10, 2021 NHTSA CAMPAIGN NUMBER: 21V154000
Rear Lower Control Arm Bolts May Break
Broken RLCA bolts can cause a loss of steering control, and increase the risk of a crash.
NHTSA Campaign Number: 21V154
Manufacturer Ford
Motor Company
Components SUSPENSION
Potential Number of Units Affected 49
Summary
Ford Motor Company (Ford) is recalling certain 2020 Lincoln Aviator and Ford Explorer vehicles. The rear lower control arm (RLCA) bolts that attach the rear lower control arms to the wheel knuckles may not have been heat-treated, which could cause them to break.
Remedy
Ford will notify owners, and dealers will replace both RLCA bolts, free of charge. The recall began on April 2, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford’s number for this recall is 21S11.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Vehicle has a Recall
AFFECTED VEHICLES
| Vehicle | Model Year | Assembly Plant | Build Dates |
| Aviator | 2020 | Chicago | February 3, 2020 through February 13, 2020 |
| Explorer | 2020 | Chicago | January 21, 2020 through March 6, 2020 |
Affected vehicles are identified in OASIS and FSA VIN Lists.
REASON FOR THIS SAFETY RECALL
In some of the affected vehicles, the bolts that attach the rear lower control arms (RLCA) to the wheel knuckles may have missed the heat treatment process during manufacturing. A RLCA attachment bolt with missing heat treatment may fracture while driving. Fracture of a RLCA attachment bolt diminishes steering control, increasing the risk of a crash.
SERVICE ACTION
Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to replace both rear lower control arm to wheel knuckle bolts and nuts. This service must be performed on all affected vehicles at no charge to the vehicle owner.
OWNER NOTIFICATION AND MAILING SCHEDULE
Owner letters are expected to be mailed the week of March 29, 2021. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.
SOLD VEHICLES
- Ford has not issued instructions to stop selling/delivering or driving used vehicles under this safety recall. Owners should contact their dealer for an appointment to have their vehicles remedied as soon as practicable. Owners can continue to safely drive their vehicles.
- Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.
- Correct other affected vehicles identified in OASIS which are brought to your dealership.
- Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.
STOCK VEHICLES
- Correct all affected units in your new vehicle inventory before delivery.
- Use OASIS to identify any affected vehicles in your used vehicle inventory.
DEALER-OPERATED RENTAL VEHICLES
The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice.
TITLE BRANDED / SALVAGED VEHICLES
Affected title branded and salvaged vehicles are eligible for this recall.
OWNER REFUNDS
Refunds are not approved for this program.
RENTAL VEHICLES
Rental vehicles are not approved for this program.
LINCOLN PICKUP AND DELIVERY
Owners of 2017 MY and newer Lincoln vehicles have the option of requesting pickup and delivery service with a Lincoln loaner (up to 2 days), from their dealership. For details, reference EFC07715, 2020 Lincoln Pickup & Delivery Updates.
PARTS REQUIREMENTS / ORDERING INFORMATION
| Part Number | Description | Order Quantity | Claim Quantity |
| W720438-S439 | Bolt (4 in package, 2 required) | 1 | 2 |
| W714297-S440 | Nut (2 in package, 2 required) | 1 | 2 |
Order your parts through normal order processing channels. To guarantee the shortest delivery time, an emergency order for parts must be placed.
CERTAIN 2020 MODEL YEAR AVIATOR AND EXPLORER VEHICLES — REAR LOWER CONTROL ARM BOLT AND NUT REPLACEMENT
SERVICE PROCEDURE
NOTE: This recall is to be performed on both the right rear and the left rear suspension.
1. Measure the distance from the center of the wheel hub to the lip of the fender with the vehicle in a level, static ground position (ride height) before disassembly. See Figure 1a.
2. Remove both rear wheel and tire. Please follow the WSM procedures in Section 204-04A.
3. Using a jack stand, support the rear suspension to ride height. See Figure 2.
NOTICE: Make sure that the insulator pads are correctly positioned to prevent direct contact with other components.
NOTICE: Suspension fasteners are critical parts that affect the performance of vital components and systems. Failure of these fasteners may result in major service expense. Use the same or equivalent parts if replacement is necessary. Do not use a replacement part of lesser quality or substitute design. Tighten fasteners as specified.
4. Remove and discard the lower arm-to-wheel knuckle bolt and nut. See Figure 2.
5. Install the new lower arm-to-wheel knuckle bolt and nut. Only hand tighten the nut at this time. See Figure 3.
6. Adjust the jack stand to achieve the ride height measured in Step 1. See Figure 1b.
- Tighten the new lower arm-to-wheel knuckle bolt and nut to: 258 lb.ft (350 Nm).
NOTICE: Tighten the suspension bushing fasteners with the suspension loaded or with the weight of the vehicle resting on the wheels and tires, otherwise incorrect clamp load and bushing damage may occur.
7. Lower and remove the axle stand.
8. Repeat Steps 1-7 on the opposite side of the vehicle. Then proceed to Step 9.
9. Install both rear wheel and tire. Please follow the WSM procedures in Section 204-04A.
IMPORTANT NOTE: Federal law prohibits selling motor vehicle parts or components that are under safety, compliance, or emissions recall. Unless a part is requested to be returned to Ford, all parts replaced under this FSA must be scrapped in accordance with all applicable local, state and federal environmental protection and hazardous material regulations. Refer to the Parts Retention, Return, & Scrapping section of the FSA dealer bulletin for further information.
SEOCONTENT-START
April 2021
08063
21S11 F/DTB121S111
Ford Motor Company
Ford Customer Service Division
P. O. Box 1904
Dearborn, Michigan 48121 1904
* * * IMPORTANT SAFETY RECALL * * *
Safety Recall Notice 21S11 / NHTSA Recall 21V154
2020 Police Interceptor UTL
Your Vehicle Identification Number (VIN):
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Ford Motor Company has decided that a defect which relates to motor vehicle safety exists in your
vehicle, with the VIN shown above.
We apologize for this situation and want to assure you that, with your assistance, we will correct this
condition. Our commitment, together with your dealer, is to provide you with the highest level of service
and support.
What is the issue? On your vehicle, the bolts that attach the rear lower control arms to the
wheel knuckles may have missed the heat treatment process during
manufacturing.
What is the risk? A rear lower control arm (RLCA) attachment bolt with missing heat treatment
may fracture while driving. Fracture of a RLCA attachment bolt diminishes
steering control and may increase the risk of a crash.
What will Ford and
your dealer do?
Ford Motor Company has authorized your dealer to replace both rear lower
control arm to wheel knuckle bolts and nuts free of charge (parts and labor).
How long will it take? The time needed for this repair is less than one-half day. However, due to
service scheduling requirements, your dealer may need your vehicle for a
longer period of time.
What should you do? Please call your dealer without delay and request a service date for Recall
21S11. Provide the dealer with your VIN, which is printed near your name at
the beginning of this letter.
Ford has not issued instructions to stop driving your vehicle under this safety
recall. You should contact your dealer for an appointment to have your
vehicle remedied as soon as practicable. You can continue to safely drive
your vehicle.
If you do not already have a servicing dealer, you can access
owner.ford.com for dealer addresses, maps, and driving instructions.
JOHN A. SAMPLE
123 SAMPLE ST
SAMPLE CITY, MI 12345-6789
08063
21S11 F/DTB121S111
What should you do?
(continued)
Ford Motor Company wants you to have this safety recall completed on your
vehicle. The vehicle owner is responsible for making arrangements to have
the work completed.
Please note: Federal law requires that any vehicle lessor receiving this
recall notice must forward a copy of this notice to the lessee within ten
days.
NOTE: You can receive information about Recalls and Customer
Satisfaction Programs through our FordPass App. The app can be
downloaded through the App Store or Google Play. In addition there are
other features such as reserving parking in certain locations and controlling
certain functions on your vehicle (lock or unlock doors, remote start) if it is
equipped to allow control.
COVID-19
(CORONAVIRUS)
Ford dealerships have implemented enhanced protocols to ensure both your
safety and the safety of dealership employees. This includes specific
procedures for cleaning and disinfecting customer vehicles before and after
each vehicle is serviced. In most places, vehicle service has been deemed a
critical service. Please contact your local dealer to confirm current service
hours. For more information on how Ford and your local dealer are working
hard to keep you on the road during these challenging times, please visit
owner.ford.com.
What if you no longer
own this vehicle?
If you no longer own this vehicle, and have an address for the current owner,
please forward this letter to the new owner.
You received this notice because government regulations require that
notification be sent to the last known owner of record. Our records are based
primarily on state registration and title data, which indicate that you are the
current owner.
Can we assist you
further?
If you have difficulties getting your vehicle repaired promptly and without
charge, please contact your dealership’s Service Manager for assistance.
RETAIL OWNERS: If you have questions or concerns, please contact our
Ford Customer Relationship Center at 1-866-436-7332 and one of our
representatives will be happy to assist you. If you wish to contact us through
the Internet, our address is: owner.ford.com.
For the hearing impaired call 1-800-232-5952 (TDD). Representatives are
available Monday through Friday: 8:00AM – 8:00PM (Eastern Time).
FLEET OWNERS: If you have questions or concerns, please contact our
Fleet Customer Information Center at 1-800-34-FLEET, choose Option
#3, and one of our representatives will be happy to assist you. If you wish to
contact us through the Internet, our address is: fleet.ford.com.
Representatives are available Monday through Friday: 8:00AM – 8:00PM
(Eastern Time).
If you are still having difficulty getting your vehicle repaired in a reasonable
time or without charge, you may write the Administrator, National Highway
Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C.
20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236
(TTY: 1-800-424-9153) or go to safercar.gov. Reference NHTSA Safety
Recall 21V154.
Thank you for your attention to this important matter.
Ford Customer Service Division
* * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * *
Aviso de campaña de seguridad 21S11 / Campaña 21V154 de la NHTSA
2020 Police Interceptor UTL
Número de identificación del vehículo (VIN):
Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad y Tránsito de Vehículos de los EE.
UU.
Ford Motor Company ha determinado que existe un defecto relacionado con la seguridad de su
vehículo, con el VIN que aparece más arriba.
Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema.
Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel.
¿Cuál es el
problema?
Es posible que los tornillos que unen los brazos del control inferior trasero
con los mangos de rueda de su vehículo no hayan sido sometidos al
proceso de tratamiento de calor durante la fabricación.
¿Qué riesgo existe? Si un tornillo de unión del brazo del control inferior trasero (RLCA) no ha
recibido el tratamiento de calor, este se podría fracturar durante la
conducción. La fractura de un tornillo de unión de RLCA disminuye el
control de la dirección y podría aumentar el riesgo de choque.
¿Qué medidas
adoptarán Ford y su
distribuidor?
Ford Motor Company ha autorizado a su distribuidor a reemplazar ambos
tornillos y tuercas que unen el brazo del control inferior trasero con el mango
de rueda sin costo alguno (piezas y mano de obra).
¿Cuánto tiempo
tomará?
El tiempo necesario para reparar será menos de medio día. Sin embargo,
debido a los requisitos de planificación de servicio, es posible que su
distribuidor tarde un poco más.
¿Qué debe hacer? Llame de inmediato al distribuidor y solicite una cita de servicio para realizar
la campaña 21S11. Proporcione el VIN a su distribuidor, el cual está
impreso debajo de sus datos al comienzo de esta carta.
Para esta campaña de seguridad, Ford no ha emitido instrucciones de no
manejar el vehículo. Deberá ponerse en contacto con su distribuidor a fin
de programar una cita para solucionar este problema lo más pronto posible.
Puede continuar manejando su vehículo con seguridad.
Si aún no tiene un distribuidor para realizar el servicio, puede acceder a
owner.ford.com para conocer las direcciones de los distribuidores, ver
mapas y obtener las instrucciones para llegar.
Abril de 2021
Ford Motor Company
División de Servicio al Cliente de Ford
P. O. Box 1904
Dearborn, Michigan 48121
JOHN A. SAMPLE
123 SAMPLE ST
SAMPLE CITY, MI 12345-6789
4 of 4
A/4/000001/0001
08063
21S11 F/DTB121S111
¿Qué debe hacer?
(continuación)
Ford Motor Company le recomienda realizar esta campaña de seguridad en
su vehículo. El propietario del vehículo es responsable de realizar los
arreglos para llevar a cabo el trabajo.
Tenga presente que: La ley federal exige que los arrendadores de
vehículos que reciban este aviso de campaña envíen una copia del
mismo al arrendatario en un plazo de diez días.
NOTA: Puede recibir información sobre las campañas y los programas de
satisfacción del cliente a través de la aplicación FordPass. La aplicación se
puede descargar a través de App Store o Google Play. Adicionalmente,
existen otras funciones como reserva de estacionamientos en determinados
lugares, además de control de ciertas funciones en el vehículo (bloqueo y
desbloqueo de puertas, arranque remoto) si así está equipado para permitir
el control.
COVID-19
(CORONAVIRUS)
Los distribuidores Ford han implementado protocolos mejorados con el fin
de asegurar tanto su seguridad como la de los empleados de los diferentes
distribuidores. Esto incluye procedimientos específicos de limpieza y
desinfección antes y después de realizar servicio en cada uno de los
vehículos de nuestros clientes. En la mayoría de los lugares, la atención de
vehículos se ha considerado un servicio esencial. Póngase en contacto con
su distribuidor local para confirmar las horas de servicio actuales. Para
obtener más información sobre cómo Ford y su distribuidor local están
trabajando arduamente para mantenerlo en las calles durante estos tiempos
difíciles, visite owner.ford.com.
¿Qué pasa si usted
ya no es el
propietario del
vehículo?
Si usted ya no es el propietario del vehículo y tiene la dirección del
propietario actual, le solicitamos que le reenvíe esta carta.
Usted recibió este aviso porque las regulaciones del gobierno exigen el
envío de notificaciones al propietario conocido más reciente del registro.
Nuestros registros se basan principalmente en datos estatales y de
propiedad, que indican que usted es el propietario actual del vehículo.
¿Podemos hacer algo
más por usted?
Si tiene problemas para reparar de inmediato su vehículo y sin costo alguno,
comuníquese con el Gerente de Servicio de su distribuidor para solicitar
ayuda.
PROPIETARIOS MINORISTAS: Si tiene dudas o preguntas, comuníquese
con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332 y
uno de nuestros representantes con gusto lo atenderá. Si desea
comunicarse con nosotros a través de Internet, nuestra dirección es:
owner.ford.com.
Las personas con problemas de audición pueden llamar al 1-800-232-5952
(TDD). Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m.
(hora del este).
PROPIETARIOS DE FLOTAS: Si tiene dudas o preguntas, comuníquese con
nuestro Centro de Información a Clientes de flotas al 1-800-34-FLEET,
elija la opción n.° 3 y uno de nuestros representantes con gusto lo atenderá.
Si desea comunicarse con nosotros a través de Internet, nuestra dirección
es: fleet.ford.com.
Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m.
(hora del este).
Si continúa con dificultades para reparar su vehículo en un tiempo razonable
o sin cargo, le sugerimos que escriba al Administrador, National Highway
Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C.
20590 o bien que llame sin cargo a la línea directa de seguridad vehicular al
1-888-327-4236 (TTY: 1-800-424-9153) o visite safercar.gov. Referencia:
Campaña de seguridad 21V154 de la NHTSA.
Gracias por su atención en este asunto sumamente importante.
Ford, División de Servicio al Cliente
© Copyright 2021 Ford, División de Servicio al Cliente
*********************************************************************************************************************
September, 2021
* * * IMPORTANT SAFETY RECALL REMINDER * * *
According to our records, your 2020 Explorer has not had necessary safety recall repairs made. We urge you to
have the free repair performed at your local dealership as soon as possible.
Recall Number
and Description:
21S11 – Rear Lower Control Arm Bolt and Nut Replacement
What is the
issue?
On your vehicle, the bolts that attach the rear lower control arms to the wheel knuckles may
have missed the heat treatment process during manufacturing.
A rear lower control arm (RLCA) attachment bolt with missing heat treatment may fracture
while driving. Fracture of a RLCA attachment bolt diminishes steering control and may
increase the risk of a crash.
If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332.
If you wish to contact us through the Internet, our address is: owner.ford.com.
Thank you for your attention to this very important matter.
Septiembre de, 2021
* * * RECORDATORIO IMPORTANTE PROGRAMA DE SEGURIDAD * * *
SegUR nuestros registros, no se realizaron en sur 2020 Explorer las reparaciones necesarias correspondientes a la campaña
de seguridad. Le solicitamos que realice esta reparación gratuita en su distribuidor local lo antes posible.
Número y
descripción de la
campaña:
21S11 – Reemplazo del tornillo y la tuerca del brazo de control inferior trasero
¿Cuál es el
problema?
Es posible que los tornillos que unen los brazos del control inferior trasero con los mangos
de rueda de su vehículo no hayan sido sometidos al proceso de tratamiento de calor durante
la fabricación.
Si un tornillo de unión del brazo del control inferior trasero (RLCA) no ha recibido el
tratamiento de calor, este se podría fracturar durante la conducción. La fractura de un
tornillo de unión de RLCA disminuye el control de la dirección y podría aumentar el riesgo de
choque.
Si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332.
Si desea ponerse en contacto con nosotros a través de Internet, nuestra dirección es: owner.ford.com.
Gracias por su atenciic en este asunto sumamente importante.
*********************************************************************************************************************
Copyright 2021 Ford Motor Company
David J. Johnson Ford Motor Company
Director P. O. Box 1904
Service Engineering Operations Dearborn, Michigan 48121
Ford Customer Service Division
March 10, 2021
TO: All U.S. Ford and Lincoln Dealers
SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD –
Safety Recall 21S11
Certain 2020 Model Year Aviator and Explorer Vehicles
Rear Lower Control Arm Bolt and Nut Replacement
AFFECTED VEHICLES
Vehicle Model Year Assembly Plant Build Dates
Aviator 2020 Chicago February 3, 2020 through February 13, 2020
Explorer 2020 Chicago January 21, 2020 through March 6, 2020
Affected vehicles are identified in OASIS and FSA VIN Lists.
REASON FOR THIS SAFETY RECALL
In some of the affected vehicles, the bolts that attach the rear lower control arms (RLCA) to the wheel
knuckles may have missed the heat treatment process during manufacturing. A RLCA attachment bolt
with missing heat treatment may fracture while driving. Fracture of a RLCA attachment bolt diminishes
steering control, increasing the risk of a crash.
SERVICE ACTION
Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to
replace both rear lower control arm to wheel knuckle bolts and nuts. This service must be performed
on all affected vehicles at no charge to the vehicle owner.
OWNER NOTIFICATION MAILING SCHEDULE
Owner letters are expected to be mailed the week of March 29, 2021. Dealers should repair any
affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.
PLEASE NOTE:
Federal law requires dealers to complete this recall service before a new vehicle is delivered to
the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of
up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory before delivery.
ATTACHMENTS
Attachment I: Administrative Information
Attachment II: Labor Allowances and Parts Ordering Information
Attachment III: Technical Information
Owner Notification Letters
Copyright 2021 Ford Motor Company
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician
System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or
listed under the SSSC tab.
Sincerely,
David J. Johnson
Copyright 2021 Ford Motor Company
ATTACHMENT I
Page 1 of 2
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD –
Safety Recall 21S11
Certain 2020 Model Year Aviator and Explorer Vehicles
Rear Lower Control Arm Bolt and Nut Replacement
OASIS ACTIVATION
OASIS will be activated on March 10, 2021.
FSA VIN LISTS ACTIVATION
FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com on March 10,
2021. Owner names and addresses will be available by April 16, 2021.
NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle
registration records. The use of such motor vehicle registration data for any purpose other than in
connection with this recall is a violation of law in several states, provinces, and countries. Accordingly,
you must limit the use of this listing to the follow-up necessary to complete this recall.
SOLD VEHICLES
Ford has not issued instructions to stop selling/delivering or driving used vehicles under this
safety recall. Owners should contact their dealer for an appointment to have their vehicles
remedied as soon as practicable. Owners can continue to safely drive their vehicles.
Immediately contact any of your affected customers whose vehicles are not on your VIN list
but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when
available) and schedule a service date.
Correct other affected vehicles identified in OASIS which are brought to your dealership.
Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle
inventory.
STOCK VEHICLES
Correct all affected units in your new vehicle inventory before delivery.
Use OASIS to identify any affected vehicles in your used vehicle inventory.
DEALER-OPERATED RENTAL VEHICLES
The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental
company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please
consult your legal counsel for legal advice.
TITLE BRANDED / SALVAGED VEHICLES
Affected title branded and salvaged vehicles are eligible for this recall.
OWNER REFUNDS
Refunds are not approved for this program.
RENTAL VEHICLES
Rental vehicles are not approved for this program.
Copyright 2021 Ford Motor Company
ATTACHMENT I
Page 2 of 2
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD –
Safety Recall 21S11
Certain 2020 Model Year Aviator and Explorer Vehicles
Rear Lower Control Arm Bolt and Nut Replacement
LINCOLN PICKUP AND DELIVERY
Owners of 2017 MY and newer Lincoln vehicles have the option of requesting pickup and delivery
service with a Lincoln loaner (up to 2 days), from their dealership. For details, reference EFC07715,
2020 Lincoln Pickup & Delivery Updates.
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
For related damage and access time requirements, refer to the Warranty and Policy Manual /
Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances
for FSA’s / Related Damage.
For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is
required, although related damage must be on a separate repair line with the “Related
Damage” radio button checked.
o Ford vehicles – 3 years or 36,000 miles
o Lincoln vehicles – 4 years or 50,000 miles
For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval
Request to the SSSC Web Contact Site prior to completing the repair.
CLAIMS PREPARATION AND SUBMISSION
Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty
Solution (OWS) online.
o When entering claims, select claim type 31: Field Service Action. The FSA number
21S11 is the sub code.
o For additional claims preparation and submission information, refer to the Recall and
Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a
separate repair line from the FSA with same claim type and sub code as described in Claim
Entry above.
IMPORTANT: Click the Related Damage Indicator radio button.
Lincoln Pickup & Delivery: Claims for Lincoln Pickup & Delivery with a Lincoln loaner (up to
2 days) should be submitted on a separate line from the FSA. Refer to EFC07715,
2020 Lincoln Pickup & Delivery Updates for details.
Copyright 2021 Ford Motor Company
ATTACHMENT II
Page 1 of 2
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD –
Safety Recall 21S11
Certain 2020 Model Year Aviator and Explorer Vehicles
Rear Lower Control Arm Bolt and Nut Replacement
LABOR ALLOWANCES
Description Labor Operation Labor Time
Replace both left and right rear lower control arm to wheel
knuckle bolts and nuts. 21S11B 0.6 Hours
PARTS REQUIREMENTS / ORDERING INFORMATION
Part Number Description Order
Quantity
Claim
Quantity
-W720438-S439 Bolt (4 in package, 2 required) 1 2
-W714297-S440 Nut (2 in package, 2 required) 1 2
Order your parts through normal order processing channels. To guarantee the shortest delivery time,
an emergency order for parts must be placed.
DEALER PRICE
For latest prices, refer to DOES II.
PARTS RETENTION, RETURN, & SCRAPPING
Follow the provisions of the Warranty and Policy Manual, Section 1 – WARRANTY PARTS
RETENTION AND RETURN POLICIES. If a replaced part receives a scrap disposition, the part must
be scrapped in accordance with all applicable local, state and federal environmental protection and
hazardous material regulations. Federal law prohibits selling motor vehicle parts or components that
are under safety, compliance, or emissions recall.
EXCESS STOCK RETURN
Excess stock returned for credit must have been purchased from Ford Customer Service Division in
accordance with Policy Procedure Bulletin 4000.
Copyright 2021 Ford Motor Company
ATTACHMENT II
Page 2 of 2
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD –
Safety Recall 21S11
Certain 2020 Model Year Aviator and Explorer Vehicles
Rear Lower Control Arm Bolt and Nut Replacement
REPLACED FSA PARTS INSPECTION AND SIGN OFF
Effective March 1st 2021 all parts replaced as part of an FSA repair with a repair order open date of
March 1st 2021 or later must be inspected and signed off on the repair order by a member of your
dealers fixed operations management team or an employee the task has been delegated to. If the
task is to be delegated to a non-management employee, the employee needs to be someone other
than the technician who completed the repair and needs to understand the importance of completing
this task consistently and accurately.
All parts replaced as part of an FSA repair should be returned to the parts department
following the Warranty Parts Retention and Return Policies.
Inspect the replaced parts to verify the FSA repair was completed.
If the FSA repair is found to be complete, the designated employee signs the repair order line
or parts return stamp area (electronic or hand signed) for the FSA repair indicating the parts
were inspected and validated to have been replaced.
After the parts have been inspected, they should be handled based on the guidance in the
parts status report in the Online Warranty System (Hold, Return, CORE, Scrap, etc.).
This process is subject to review during warranty audits for FSA repairs with a repair order
open date of March 1st 2021 or later. Any eligible FSA claims requiring parts replacement,
found not to have been inspected and signed off during a warranty audit will be subject to
chargeback and consideration for enrollment into the Dealer Incomplete Recall Repair
Process.
Note: Other approvals (electronic or handwritten) for add-on repair lines, dealer owned vehicle
repairs, and repeat repairs do not qualify as FSA parts inspection approvals. The post repair FSA
parts inspection process (electronic or handwritten) is independent from other warranty approval
requirements. The approval by the designated employee implies that the FSA parts were found to be
replaced and must be able to be clearly identified on the Repair Order. If multiple FSA’s require
approval on a single Repair Order, each applicable occurrence will require individual post repair
approval by the designated employee.
ATTACHMENT III
PAGE 1 OF 4
SAFETY RECALL 21S11
CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
03/2021
CERTAIN 2020 MODEL YEAR AVIATOR AND EXPLORER VEHICLES — REAR
LOWER CONTROL ARM BOLT AND NUT REPLACEMENT
SERVICE PROCEDURE
NOTE: This recall is to be performed on both the right rear and the left rear suspension.
1. Measure the distance from the center of the wheel hub to the lip of the fender with the vehicle in a level,
static ground position (ride height) before disassembly. See Figure 1a.
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
20295D
RIDE
HEIGHT
RIDE
HEIGHT
FIGURE 1a FIGURE 1b
ATTACHMENT III
PAGE 2 OF 4
SAFETY RECALL 21S11
CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
03/2021
FIGURE 2
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
20295E
2. Remove both rear wheel and tire. Please follow the WSM procedures in Section 204-04A.
3. Using a jack stand, support the rear suspension to ride height. See Figure 2.
NOTICE: Make sure that the insulator pads are correctly positioned to prevent direct contact with
other components.
ATTACHMENT III
PAGE 3 OF 4
SAFETY RECALL 21S11
CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
03/2021
NOTICE: Suspension fasteners are critical parts that affect the performance of vital components
and systems. Failure of these fasteners may result in major service expense. Use the
same or equivalent parts if replacement is necessary. Do not use a replacement part of
lesser quality or substitute design. Tighten fasteners as specified.
4. Remove and discard the lower arm-to-wheel knuckle bolt and nut. See Figure 2.
FIGURE 2
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
20295A
E303391
ATTACHMENT III
PAGE 4 OF 4
SAFETY RECALL 21S11
CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
03/2021
FIGURE 3
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
20295C
5. Install the new lower arm-to-wheel knuckle bolt and nut. Only hand tighten the nut at this time.
See Figure 3.
6. Adjust the jack stand to achieve the ride height measured in Step 1. See Figure 1b.
• Tighten the new lower arm-to-wheel knuckle bolt and nut to: 258 lb.ft (350 Nm).
NOTICE: Tighten the suspension bushing fasteners with the suspension loaded or with the weight
of the vehicle resting on the wheels and tires, otherwise incorrect clamp load and
bushing damage may occur.
7. Lower and remove the axle stand.
8. Repeat Steps 1-7 on the opposite side of the vehicle. Then proceed to Step 9.
9. Install both rear wheel and tire. Please follow the WSM procedures in Section 204-04A.
IMPORTANT NOTE: Federal law prohibits selling motor vehicle parts or components
that are under safety, compliance, or emissions recall. Unless a part is requested to be
returned to Ford, all parts replaced under this FSA must be scrapped in accordance with
all applicable local, state and federal environmental protection and hazardous material
regulations. Refer to the Parts Retention, Return, & Scrapping section of the FSA dealer
bulletin for further information.
SEOCONTENT-END
2 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| FORD | EXPLORER | 2020 |
| LINCOLN | AVIATOR | 2020 |
8 Associated Documents
Defect Notice 573 Report
RCLRPT-21V154-3738.PDF 214.84KB
Recall Quarterly Report #1, 2021-2
RCLQRT-21V154-2648.PDF 211.126KB
ISSUED Owner Notification Letter(Part 577)
RCONL-21V154-0076.pdf 51.211KB
Recall Acknowledgement
RCAK-21V154-4985.pdf 645.198KB
Manufacturer Notices(to Dealers,etc) – Dealer Message re NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 21S11 Certain 2020 Model Year Aviator and Explorer Vehicles Rear Lower Control Arm Bolt and Nut Replacement
RCMN-21V154-9787.pdf 640.786KB
Recall Quarterly Report #2, 2021-3
RCLQRT-21V154-3168.PDF 211.225KB
ISSUED Renotification Notice
RCRN-21V154-4080.pdf 545.272KB
Recall Quarterly Report #3, 2021-4
RCLQRT-21V154-4775.PDF 211.312KB
Latest Recalls Documents
- Control Arms Replacement for Ford 2011 2012 2013 2014 2015 2016 2017 2018 2019 Explorer - [for Ford 2013 2014 2015 2016 2017 2018 2019 Police Interceptor Utility]
- Suspension Kit Includes: 2x Front Lower Control Arms w/Ball Joints Assembly + 4x Front and Rear Stabilizer / Sway Bar End Links + 2x Front Outer Tie Rod Ends + 2x Front Inner Tie Rod End Links
- Detroit Axle Suspension components are ready to meet the rigorous demands of today's foreign and domestic passenger cars, trucks, and SUVs
- Undergo impact, wear, and fatigue testing to help ensure quality and durability
- 10-YEAR WARRANTY
- 【Front End Suspension Kit Fitment】2011-2017 for Ford Explorer, 2013-2017 for Ford Police Interceptor Utility
- 【Replacement Suspension Kit Include】8pc Set Suspension Kit; 1 x K622215 Front Lower Control Arm And Ball Joint - Passenger Side, 1 x K622216 Front Lower Control Arm And Ball Joint - Driver Side, 2 x ES800952 Front Outer Tie Rod End, 2 x EV800893 Front Inner Tie Rod End, 1 x K750616 Front Sway Bar End Link - Passenger Side, 1 x K750617 Front Sway Bar End Link - Driver Side
- 【Top Quality】Steering Suspension Kit is made of high-quality material, which is heat processed to increase strength and strong wear resistance, pre-greased socket and pre-installed boot keep dirt and water out for reliable performance and long life
- 【Buyer's Guide】Suspension kit complete full set typically includes control arms, idler arm, pitman arm, tie rod ends, sway bar links and ball joints,etc.All of our replacement suspension parts come pre-greased for reduced friction and long life, and will require no additional work. If you have any problems during the installation or use, we will supply you with professional technical guide
- 【Note】SCITOO Auto provides 1 year replacement support, we supply premium quality suspension kit for most cars, SUVs, trucks and trailers. Please select your vehicle (year/make/model/trim) in the Part Finder to confirm compatibility, or see compatible vehicles in the description
- 【12pc Set Suspension Kit Fitment】2011-2019 for Ford Explorer, 2013-2019 for Ford Police Interceptor Utility
- 【Suspension Kit Include】1 x K622215 Front Lower Control Arm And Ball Joint - Passenger Side, 1 x K622216 Front Lower Control Arm And Ball Joint - Driver Side, 2 x ES800952 Front Outer Tie Rod End, 2 x EV800893 Front Inner Tie Rod End, 1 x K750393 Rear Sway Bar End Link - Driver Side, 1 x K750394 Rear Sway Bar End Link - Passenger Side, 1 x K750616 Front Sway Bar End Link - Passenger Side, 1 x K750617 Front Sway Bar End Link - Driver Side, 2 x Front Steering Rack Boot
- 【When To Replace Suspension Kit】It's time to replace your suspension kit if you experience any of the following: ① Steering noise sounds when turning ② Feeling every bump ③ Difficulty when steering
- 【Suspension Kit Buyer's Guide】A complete suspension kit typically includes control Arm, idler arm, pitman arm, tie rod end,sway bar link, ball joint, center link, track bar, tie rod link,boot,bushing,ect. All of our suspension parts have been pregreased, require no more additional work
- 【Premium Quality Parts】SCITOO Auto Part select premium quality material to help ensure quality and durability & 1 year replacement.Our suspension kit fit for CARS,SUVS,TRUCKS,TRAILERS.Please make sure your vehicle matches this kit before buying. Select your vehicle (Year/Make/Model/Trim )in the top left corner of the page to confirm compatibility,or see more compatible vehicles in the description
- 【Fitment】SCITOO Complete Strut Assembly for 2011 2012 2013 For Ford Explorer Base Sport Utility 4-Door 3.5L AWD,2011 2012 2013 For Ford Explorer Limited Sport Utility 4-Door 3.5L AWD,2013 For Ford Explorer Sport Sport Utility 4-Door 3.5L AWD,2011 2012 2013 For Ford Explorer XLT Base Sport Utility 4-Door 3.5L AWD,2011 2012 2013 For Ford Explorer XLT Sport Utility 4-Door 3.5L AWD
- 【Precision Replacement】Matches OE numbers strut 272620 272621 K622215 K622216 K750616 K750617 EV800893 ES800952 exactly.While we offer fitment guidance, we strongly recommend verifying the part number on your original suspension strut and coil spring assembly before purchase
- 【Struts Includes】1x Front Strut w/Coil Spring Assembly-Passenger Side-272620,1x Front Strut w/Coil Spring Assembly-Driver Side-272621,1x Front Lower Control Arm w/Ball Joint-Passenger Side-K622215,1x Front Lower Control Arm w/Ball Joint-Driver Side-K622216,1x Front Stabilizer Sway Bar End Link-Driver Side-K750617,1x Front Stabilizer Sway Bar End Link-Passenger Side-K750616,2x Front Inner Tie Rod Ends-Driver & Passenger Side-EV800893,2x Front Outer Tie Rod Ends-Driver & Passenger Side-ES800952
- 【Easy Installation】Shocks Struts and Suspension are complete and ready for installation with no additional work. Fit for your car size with no deviation,install one step in place . If you don't know how to install it, please find a professional mechanic to install it
- 【Note】Please check picture and description carefully to ensure this part will fit your vehicle.Our automotive experts stand behind this Full Suspension Strut Kit.Contact us immediately if you have any questions - we offer prompt solutions to ensure your satisfaction
- OE/OEM Part Number: 7S4Z5500A,BB5Z3079B,GB5Z3079G,BB5Z3078B,BB5Z3079A,GB5Z3078D,BB5Z5K484A,GB5Z5K484A,BB5Z5K483A,GB5Z5K483A,BB5Z3A130B,BB5Z3280A
- Compatible cars:Compatible With 2011-2017 FordExplorer All 2 or 4-Wheel Drive, Compatible with 2013-2015 Ford Police Interceptor Utility All 2 or 4-Wheel Drive
- Quality Specifications: HAWK BROTHER uses strict manufacturing standards and is electroplated to enhance corrosion protection and extend control arm life. We add lubricant to the product for smooth installation. All control arms are rigorously tested to provide a reliable replacement. Stable performance and more reliability.
- Replace regularly: Replacing your car's suspension kit will improve your ride comfort. Control arms with silicone bushings can effectively reduce road noise and improve safe driving. Not only does it make your car safer on the road, but it also makes your driving experience more enjoyable and smoother.
- NOTE: Before placing an order, please enter your vehicle year and model in the Amazon Fitment Filter system and check the compatibility tab including the notes to see if it will match. If you are unsure if it will fit, please send us your car VIN.
This product presentation was made with AAWP plugin.