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December 17, 2020 NHTSA CAMPAIGN NUMBER: 20V795000
Engine Cover may be Excessively Hot
Direct and continuous contact with certain areas of engine cover surface in the passenger compartment may increase the risk of injury or burns to the skin of the driver or front seat passenger.
NHTSA Campaign Number: 20V795
Manufacturer Ford
Motor Company
Components ENGINE
Potential Number of Units Affected 29,344
Summary
Ford Motor Company (Ford) is recalling certain 2021 E-350 and E-450 vehicles. The underside of the engine cover may have mispositioned insulation, allowing the cover to get excessively hot.
Remedy
Ford will notify owners, and dealers will inspect the engine cover for gaps between the rubber seal and the insulation. If gaps are present, the dealer will install engine cover insulation patches in the right hand and left hand inner lower corners of the engine cover. The dealer will also update the powertrain calibration for heat management under elevated idle conditions should a vehicle be equipped with SEIC or BCP, free of charge. The recall began February 15, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford’s number for this recall is 20S73.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Vehicle has a Recall
AFFECTED VEHICLES
| Vehicle | Model Year | Assembly Plant | Build Dates |
| Econoline | 2021 | Ohio | May 11, 2019 through November 13, 2020 |
REASON FOR THIS SAFETY RECALL
Some of the affected vehicles may require an updated calibration for heat management and/or may contain an engine cover with insulation on the underside of the engine cover that does not fully extend to the perimeter of the engine cover as intended. As a result, heat from the engine compartment can cause elevated temperatures on the passenger compartment surface of the engine cover. Direct and continuous contact with certain areas of the passenger compartment surface of the engine cover may cause burns to the skin of the driver or front seat passenger.
SERVICE ACTION
Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to update the Powertrain Control Module (PCM) using Integrated Diagnostic Software (IDS) release 120.02 or higher on all vehicles. For Cutaway Vehicles only, dealers are to inspect the engine cover and if necessary, install thermal patches per technical instructions. Stripped Chassis only requires the PCM update. For vehicles that have a CNG or Propane conversion, PCM update is not required, only an inspection of the engine cover and installation of the thermal patches as required. This service must be performed on vehicles at no charge to the vehicle owner.
NOTE: Vehicles can be identified by the first three VIN positions
Stripped Chassis vehicle – 1FC
Cutaway Chassis vehicle – 1FD
OWNER NOTIFICATION AND MAILING SCHEDULE
Owner letters were mailed week of February 15, 2021. Dealers should repair vehicles that arrive at their dealerships, whether or not the customer has received a letter.
PARTS
| Part Number | Description | Order Quantity | Claim Quantity |
| MC2Z-1510312-A | Driver Side Thermal Patch | 1 | 1 |
| MC2Z-1510312-B | Passenger Side Thermal Patch | 1 | 1 |
CERTAIN 2021 MODEL YEAR ECONOLINE VEHICLES EQUIPPED WITH A 7.3L ENGINE — ENGINE COVER THERMAL MANAGEMENT
SERVICE PROCEDURE
NOTE: Stripped Chassis only requires reprogram of Powertrain Control Module (PCM), Cutaway Chassis will require reprogram of PCM and installation of thermal patches if necessary. Vehicles with Propane/CNG conversion will require just installation of thermal patches if necessary. Do not reprogram PCM on vehicle with Propane/CNG conversions.
NOTE: Vehicles can be identified by the first three VIN positions:
1. Reprogram the Powertrain Control Module (PCM) with the latest calibration. Please follow the Module Reprogramming on Page 5. Then, proceed to Step 2, if a Cutaway Chassis.
2. Remove the engine cover. Please follow the Workshop Manual (WSM) procedures in Section 501-05.
3. Inspect the thermal cover positioning on the interior of the engine cover, on the right and left side lower corners, as shown in Figure 1.
4. Are there any gaps present between the thermal shield and the engine covers weatherstrip on either side of the engine cover as shown in Figure 2?
YES – Proceed to the Thermal Patch Kit Installation Procedure.
NO – No further action is required.
Thermal Patch Kit Installation Procedure
NOTE: Thermal patch only needs to be installed on the side that has a gap present. The shorter thermal patch is installed on the driver side of the engine cover and the larger thermal patch is installed on the passenger side of the engine cover. The patches will match what is currently in place on the engine cover but will be placed on top to cover gaps present.
1. Clean the inside surface of the weatherstrip and the existing thermal shield with isopropyl alcohol and a clean shop cloth. See Figure 3.
2. On both sides, without removing the sticky protective backing, position the thermal patch over the area to be covered and find the best location that covers the gaps and overlaps the engine cover weatherstrip. See Figure 4.
3. Remove the sticky protective backing from the backside of the patch and install the patch in place.
4. Figure 5 shows the engine cover thermal patches fully installed.
5. Reinstall the engine cover. Please follow the Workshop Manual (WSM) procedures in Section 501-05.
IMPORTANT NOTE: Federal law prohibits selling motor vehicle parts or components that are under safety, compliance, or emissions recall. Unless a part is requested to be returned to Ford, all parts replaced under this FSA must be scrapped in accordance with all applicable local, state and federal environmental protection and hazardous material regulations. Refer to the Parts Retention, Return, & Scrapping section of the FSA dealer bulletin for further information.
Module Reprogramming
NOTE: Reprogram appropriate vehicle modules before performing diagnostics and clear all DTC’s after programming. For DTC’s generated after reprogramming, follow normal diagnostic service procedures.
1. Connect a battery charger to the 12V battery.
NOTE: Verify that the negative cable of the charger is installed on a chassis or engine ground, and not the 12 volt battery negative terminal to prevent the battery saver mode from activating on the vehicle.
NOTE: Make sure the IDS computer does not enter sleep mode during programming.
2. Reprogram the Powertrain Control Module (PCM) using Integrated Diagnostic Software (IDS) release 120.02 or higher. Make sure you are connected to the Internet prior to reprogramming.
NOTE: Calibration files may also be obtained at www.motorcraftservice.com.
NOTE: Follow the IDS on-screen instructions to complete the reprogramming procedure.
3. Disconnect the battery charger from the 12V battery once the reprogramming has completed.
NOTE: Advise the customer that this vehicle is equipped with an adaptive transmission shift strategy which allows the vehicle’s computer to learn the transmission’s unique parameters and improve shift quality. When the adaptive strategy is reset, the computer will begin a re-learning process. This re-learning process may result in firmer than normal upshifts and downshifts for several days.
Important Information for Module Programming
NOTE: When programming or reprogramming a module, use the following basic checks to ensure programming completes without errors.
- Make sure the 12V battery is fully charged before carrying out the programming steps and connect IDS/scan tool to a power source.
- Inspect Vehicle Communication Module (VCM) and cables for any damage. Make sure scan tool connections are not interrupted during programming.
- A hardwired connection is strongly recommended.
- Turn off all unnecessary accessories (radio, heated/cooled seats, headlamps, interior lamps, HVAC system, etc.) and close doors.
- Disconnect/depower any aftermarket accessories (remote start, alarm, power inverter, CB radio, etc.).
- Follow all scan tool on-screen instructions carefully.
- Disable IDS/scan tool sleep mode, screensaver, hibernation modes.
- Create all sessions key on engine off (KOEO). Starting the vehicle before creating a session will cause errors within the programming inhale process.
Recovering a module when programming has resulted in a blank module:
NEVER DELETE THE ORIGINAL SESSION!
a. Obtain the original IDS that was used when the programming error occurred during module reprogramming (MR) or programmable module installation (PMI).
b. Disconnect the VCM from the data link connector (DLC) and the IDS.
c. Reconnect the VCM to IDS and then connect to the DLC. Once reconnected, the VCM icon should appear in the corner of the IDS screen. If it does not, troubleshoot the IDS to VCM connection.
d. Locate the original vehicle session when programming failed. This should be the last session used in most cases. If not, use the session created on the date that the programming failed.
NOTE: If the original session is not listed in the previous session list, click the Recycle Bin icon at the lower right of the previous session screen. This loads any deleted sessions and allows you to look through them. Double-click the session to restore it.
e. Once the session is loaded, the failed process should resume automatically.
f. If programming does not resume automatically, proceed to the Module Programming menu and select the previously attempted process, PMI or MR.
g. Follow all on-screen prompts/instructions.
h. The last screen on the IDS may list additional steps required to complete the programming process.
Make sure all applicable steps listed on the screen are followed in order.
FORD MOTOR COMPANY ISSUES TWO SAFETY RECALLS IN NORTH AMERICA
DEC 21, 2020 | DEARBORN, MICH.
DEARBORN, Mich., Dec. 21, 2020 – Ford Motor Company is issuing two safety recalls in North America.
Safety recall for select 2021 Ford E-Series vehicles for 7.3-liter engine cover thermal management
Affected vehicles may contain mispositioned insulation on the underside of the engine cover that does not fully extend to the perimeter, as intended. As a result, heat from the engine compartment can cause elevated temperatures on the passenger compartment surface of the engine cover. Under certain conditions, engine cover surface temperatures can further increase in vehicles modified with Stationary Elevated Idle Control or Battery Charge Protect.
Direct and continuous contact with certain areas of the surface of the engine cover in the passenger compartment may cause burns to the skin of the driver or front passenger.
Ford is not aware of any accidents or injuries related to this condition.
This action affects approximately 29,344 vehicles in the U.S. and federal territories and 2,412 in Canada. Affected vehicles were built at Ohio Assembly Plant from May 11, 2019, to Nov. 13, 2020.
Dealers will check the engine cover for gaps between the rubber seal and the insulation. If needed, the dealer will install engine cover insulation patches in the right and left inner lower corners of the engine cover. The dealer will also update the powertrain calibration for heat management under certain elevated idle conditions. The Ford reference number for this recall is 20S73.
Safety recall for select 2020-21 Ford Explorer and Lincoln Aviator vehicles
In affected vehicles, the motor mount fasteners may become loose over time and disconnect from the engine, which could result in loss of power.
Ford is not aware of any accidents or injuries related to this condition.
This action affects approximately 1,405 vehicles in the U.S. and federal territories, 65 in Canada and two in Mexico.
Affected vehicles were built at Chicago Assembly Plant July 28-30, 2020.
Dealers will replace the right-hand motor mount fasteners. The Ford reference number for this recall is 20S72.
SEOCONTENT-START
July, 2021
* * * IMPORTANT SAFETY RECALL REMINDER * * *
According to our records, your 2021 E-350 Econoline has not had necessary safety recall repairs made. We urge
you to have the free repair performed at your local dealership as soon as possible.
Recall Number
and Description:
20S73 – ENGINE COVER THERMAL CONCERN
What is the
issue?
On your vehicle, it may be possible that the engine cover insulation does not fully extend to
the perimeter of the factory engine cover. In addition, vehicles built on a Ford chassis may
have higher engine compartment temperatures during certain idle conditions.
This may result in elevated temperatures at certain areas of the engine cover surface in the
passenger compartment on both driver and passenger sides. Direct and continuous contact
with exposed skin at these locations may cause skin irritation and/or a minor burn.
If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332.
If you wish to contact us through the Internet, our address is: owner.ford.com.
Thank you for your attention to this very important matter.
Julio de, 2021
* * * RECORDATORIO IMPORTANTE PROGRAMA DE SEGURIDAD * * *
SegUR nuestros registros, no se realizaron en sur 2021 E-350 Econoline las reparaciones necesarias correspondientes a la
campaña de seguridad. Le solicitamos que realice esta reparación gratuita en su distribuidor local lo antes posible.
Número y
descripción de la
campaña:
20S73 – PROBLEMA TÉRMICO DE LA CUBIERTA DEL MOTOR
¿Cuál es el
problema?
Es posible que el aislamiento de la cubierta del motor de su vehículo no se extienda
completamente hasta el perímetro de la cubierta de fábrica del motor. Adicionalmente, los
vehículos fabricados sobre un chasis Ford podrían presentar temperaturas más altas en el
compartimiento del motor durante determinadas condiciones en marcha mínima.
Esto podría generar temperaturas elevadas en ciertas áreas de la superficie de la cubierta
del motor en el compartimiento de pasajeros tanto en el lado del conductor como del
pasajero. Si su piel permanece en contacto directo y continuado en estas ubicaciones
podría sufrir una irritación o una quemadura menor.
Si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332.
Si desea ponerse en contacto con nosotros a través de Internet, nuestra dirección es: owner.ford.com.
Gracias por su atenciic en este asunto sumamente importante.
SEE OTHER SIDE FOR
OPENING INSTRUCTIONS
SEE OTHER SIDE FOR
OPENING INSTRUCTIONS
REMOVE THESE SIDE EDGES FIRST
THEN FOLD, CREASE AND TEAR THIS STUB ALONG PERFORATION
REMOVE THESE SIDE EDGES FIRST
THEN FOLD, CREASE AND TEAR THIS STUB ALONG PERFORATION
P.O. BOX 1904
DEARBORN, MI 48121-1904
*************************************************************************************************************
February 2021
Ford Motor Company
Ford Customer Service Division
P. O. Box 1904
Dearborn, Michigan 48121 1904
* * * IMPORTANT SAFETY RECALL * * *
Safety Recall Notice 20S73 / NHTSA Recall 20V795
2021 E-450 Econoline
Your Vehicle Identification Number (VIN):
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Ford Motor Company has decided that a defect which relates to motor vehicle safety exists in your
vehicle, with the VIN shown above.
We apologize for this situation and want to assure you that, with your assistance, we will correct this
condition. Our commitment, together with your dealer, is to provide you with the highest level of service
and support.
What is the issue? On your vehicle, it may be possible that the engine cover insulation does not
fully extend to the perimeter of the factory engine cover. In addition, vehicles
built on a Ford chassis may have higher engine compartment temperatures
during certain idle conditions.
What is the risk? This may result in elevated temperatures at certain areas of the engine cover
surface in the passenger compartment on both driver and passenger sides.
Direct and continuous contact with exposed skin at these locations may
cause skin irritation and/or a minor burn.
What will Ford and
your dealer do?
Ford Motor Company has authorized your dealer to reprogram the
Powertrain Control Module and if equipped, inspect the factory engine cover
to install thermal insulation patches if necessary, free of charge (parts and
labor).
How long will it take? The time needed for this repair is less than one-half day. However, due to
service scheduling requirements, your dealer may need your vehicle for a
longer period of time.
What should you do? Avoid direct contact with the lower portion of the engine cover, which is
located between the driver and front passenger seats.
Please call your dealer without delay and request a service date for Recall
20S73. Provide the dealer with your VIN, which is printed near your name at
the beginning of this letter.
Ford has not issued instructions to stop driving your vehicle under this safety
recall. You should contact your dealer for an appointment to have your
vehicle remedied as soon as practicable. You can continue to safely drive
your vehicle.
If you do not already have a servicing dealer, you can access
owner.ford.com for dealer addresses, maps, and driving instructions.
Ford Motor Company wants you to have this safety recall completed on your
vehicle. The vehicle owner is responsible for making arrangements to have
the work completed.
Please note: Federal law requires that any vehicle lessor receiving this
recall notice must forward a copy of this notice to the lessee within ten
days.
JOHN A. SAMPLE
123 SAMPLE ST
SAMPLE CITY, MI 12345-6789
What should you do?
(continued)
NOTE: You can receive information about Recalls and Customer Satisfaction
Programs through our FordPass App. The app can be downloaded through
the App Store or Google Play. In addition there are other features such as
reserving and paying for parking in certain locations and controlling certain
functions on your vehicle (lock or unlock doors, remote start) if it is equipped
to allow control.
COVID-19
(CORONAVIRUS)
Ford dealerships have implemented enhanced protocols to ensure both your
safety and the safety of dealership employees. This includes specific
procedures for cleaning and disinfecting customer vehicles before and after
each vehicle is serviced. In most places, vehicle service has been deemed a
critical service. Please contact your local dealer to confirm current service
hours. For more information on how Ford and your local dealer are working
hard to keep you on the road during these challenging times, please visit
owner.ford.com.
What if you no longer
own this vehicle?
If you no longer own this vehicle, and have an address for the current owner,
please forward this letter to the new owner.
You received this notice because government regulations require that
notification be sent to the last known owner of record. Our records are based
primarily on state registration and title data, which indicate that you are the
current owner.
Can we assist you
further?
If you have difficulties getting your vehicle repaired promptly and without
charge, please contact your dealership’s Service Manager for assistance.
RETAIL OWNERS: If you have questions or concerns, please contact our
Ford Customer Relationship Center at 1-866-436-7332 and one of our
representatives will be happy to assist you. If you wish to contact us through
the Internet, our address is: owner.ford.com.
For the hearing impaired call 1-800-232-5952 (TDD). Representatives are
available Monday through Friday: 8:00AM – 8:00PM (Eastern Time).
FLEET OWNERS: If you have questions or concerns, please contact our
Fleet Customer Information Center at 1-800-34-FLEET, choose Option #3,
and one of our representatives will be happy to assist you. If you wish to
contact us through the Internet, our address is: fleet.ford.com.
Representatives are available Monday through Friday: 8:00AM – 8:00PM
(Eastern Time).
MOTORHOME OWNERS: If you have questions or concerns, please contact
our Motorhome Customer Assistance Center toll free at 1-866-906-9811.
Representatives are available 24 hours a day.
If you are still having difficulty getting your vehicle repaired in a reasonable
time or without charge, you may write the Administrator, National Highway
Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C.
20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236
(TTY: 1-800-424-9153) or go to safercar.gov. Reference NHTSA Safety
Recall 20V795.
Thank you for your attention to this important matter.
Ford Customer Service Division
JOHN A. SAMPLE
123 SAMPLE ST
SAMPLE CITY, MI 12345-6789
* * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * *
Aviso de Campaña de seguridad 20S73 / Campaña 20V795 de la NHTSA
2021 E-450 Econoline
Número de identificación del vehículo (VIN):
Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad y Tránsito de Vehículos de los
EE. UU.
Ford Motor Company ha determinado que existe un defecto relacionado con la seguridad de su
vehículo, con el VIN que aparece más arriba.
Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema.
Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel.
¿Cuál es el
problema?
Es posible que el aislamiento de la cubierta del motor de su vehículo no se
extienda completamente hasta el perímetro de la cubierta de fábrica del
motor. Adicionalmente, los vehículos fabricados sobre un chasis Ford podrían
presentar temperaturas más altas en el compartimiento del motor durante
determinadas condiciones en marcha mínima.
¿Qué riesgo existe? Esto podría generar temperaturas elevadas en ciertas áreas de la superficie
de la cubierta del motor en el compartimiento de pasajeros tanto en el lado del
conductor como del pasajero. Si su piel permanece en contacto directo y
continuado en estas ubicaciones podría sufrir una irritación o una quemadura
menor.
¿Qué medidas
adoptarán Ford y su
distribuidor?
Ford Motor Company ha autorizado a su distribuidor a reprogramar el módulo
de control del tren motriz y, si está equipado, a inspeccionar la cubierta de
fábrica del motor a fin de instalar parches de aislamiento térmico, si fuera
necesario, sin costo alguno (piezas y mano de obra).
¿Cuánto tiempo
tomará?
El tiempo necesario para reparar será menos de medio día. Sin embargo,
debido a los requisitos de planificación de servicio, es posible que su
distribuidor tarde un poco más.
¿Qué debe hacer? Evite el contacto directo con la parte inferior de la cubierta del motor, que se
encuentra entre los asientos del conductor y del pasajero delantero.
Llame de inmediato al distribuidor y solicite una cita de servicio para realizar la
Campaña 20S73. Proporcione el VIN a su distribuidor, el cual está impreso
debajo de sus datos al comienzo de esta carta.
Para esta campaña de seguridad, Ford no ha emitido instrucciones de no
manejar el vehículo. Deberá ponerse en contacto con su distribuidor a fin de
programar una cita para solucionar este problema lo más pronto posible.
Puede continuar manejando su vehículo con seguridad.
Si aún no tiene un distribuidor para realizar el servicio, puede acceder a
owner.ford.com para conocer las direcciones de los distribuidores, ver mapas
y obtener las instrucciones para llegar.
Ford Motor Company le recomienda realizar esta campaña de seguridad en
su vehículo. El propietario del vehículo es responsable de realizar los arreglos
necesarios para llevar a cabo el trabajo.
Tenga presente que: La ley federal exige que los arrendadores de
vehículos que reciban este aviso de campaña envíen una copia del
mismo al arrendatario en un plazo de diez días.
Febrero de 2021
Ford Motor Company
División de Servicio al Cliente de Ford
P. O. Box 1904
Dearborn, Michigan 48121
¿Qué debe hacer?
(continuación)
NOTA: Puede recibir información sobre las campañas y los programas de
satisfacción del cliente a través de la aplicación FordPass. La aplicación se
puede descargar a través de App Store o Google Play. Adicionalmente,
existen otras funciones, como reserva y pago de estacionamientos en ciertos
lugares, además de control de ciertas funciones en el vehículo (bloqueo y
desbloqueo de puertas, arranque remoto) si así está equipado para permitir el
control.
COVID-19
(CORONAVIRUS)
Los distribuidores Ford han implementado protocolos mejorados con el fin de
asegurar tanto su seguridad como la de los empleados de los diferentes
distribuidores. Esto incluye procedimientos específicos de limpieza y
desinfección antes y después de realizar servicio en cada uno de los
vehículos de nuestros clientes. En la mayoría de los lugares, la atención de
vehículos se ha considerado un servicio esencial. Póngase en contacto con su
distribuidor local para confirmar las horas de servicio actuales. Para obtener
más información sobre cómo Ford y su distribuidor local están trabajando
arduamente para mantenerlo en las calles durante estos tiempos difíciles,
visite owner.ford.com.
¿Qué pasa si usted
ya no es el
propietario del
vehículo?
Si usted ya no es el propietario del vehículo y tiene la dirección del propietario
actual, le solicitamos que le reenvíe esta carta.
Usted recibió este aviso porque las regulaciones del gobierno exigen el envío
de notificaciones al propietario conocido más reciente del registro. Nuestros
registros se basan principalmente en datos estatales y de propiedad, que
indican que usted es el propietario actual del vehículo.
¿Podemos hacer
algo más por usted?
Si tiene problemas para reparar de inmediato su vehículo y sin costo alguno,
comuníquese con el Gerente de Servicio de su distribuidor para solicitar
ayuda.
PROPIETARIOS MINORISTAS: Si tiene dudas o preguntas, comuníquese
con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332 y uno
de nuestros representantes con gusto lo atenderá. Si desea comunicarse con
nosotros a través de Internet, nuestra dirección es: owner.ford.com.
Las personas con problemas de audición pueden llamar al 1-800-232-5952
(TDD). Los representantes atienden de lunes a viernes, de 8:00 a.m. a
8:00 p.m. (hora del este).
PROPIETARIOS DE FLOTAS: Si tiene dudas o preguntas, comuníquese con
nuestro Centro de Información a Clientes de flotas al 1-800-34-FLEET,
elija la opción n.° 3 y uno de nuestros representantes con gusto lo atenderá.
Si desea comunicarse con nosotros a través de Internet, nuestra dirección es:
fleet.ford.com.
Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m.
(hora del este).
PROPIETARIOS DE CASAS RODANTES: Si tiene dudas o preguntas,
comuníquese con nuestro Centro de Asistencia a Clientes de Casas
Rodantes sin cargo al 1-866-906-9811. Los representantes se encuentran
disponibles las 24 horas del día.
Si continúa con dificultades para reparar su vehículo en un tiempo razonable o
sin cargo, le sugerimos que escriba al Administrador, National Highway Traffic
Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 o
bien que llame sin cargo a la línea directa de seguridad vehicular al
1-888-327-4236 (TTY: 1-800-424-9153) o visite safercar.gov. Referencia:
Campaña de seguridad 20V795 de la NHTSA.
Gracias por su atención en este asunto sumamente importante.
Ford, División de Servicio al Cliente
*************************************************************************************************************
David J. Johnson Ford Motor Company
Director P. O. Box 1904
Service Engineering Operations Dearborn, Michigan 48121
Ford Customer Service Division
December 18, 2020
TO: All U.S. Ford and Lincoln Dealers
SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Advance Notice
Safety Recall 20S73
Certain 2021 Model Year Econoline Equipped with 7.3L Engine
Engine Cover Thermal Management
AFFECTED VEHICLES
Vehicle Model Year Assembly Plant Build Dates
Econoline 2021 Ohio May 11, 2019 through November 13, 2020
Affected vehicles are identified in OASIS and FSA VIN Lists.
REASON FOR THIS SAFETY RECALL
Some of the affected vehicles may contain an engine cover with insulation on the underside of the
engine cover that does not fully extend to the perimeter of the engine cover as intended. As a result,
heat from the engine compartment can cause elevated temperatures on the passenger compartment
surface of the engine cover. Direct and continuous contact with certain areas of the passenger
compartment surface of the engine cover may cause burns to the skin of the driver or front seat
passenger.
SERVICE ACTION
DO NOT DEMONSTRATE OR DELIVER any new in-stock vehicles involved in this safety recall. A
complete Dealer Bulletin will be provided to dealers when parts are available to support this safety
recall.
IMPORTANT: Dealers should open a Repair Order (RO) only when a full dealer bulletin is
published. Opening a RO against an Awareness or Advance Notice will result in warranty
rejections against a recall.
CUSTOMER NOTIFICATION
Owners of record will be notified via first-class mail by the week of February 8, 2021, at which time, it
is anticipated that repair instructions and parts ordering information will have been provided to
dealers.
PLEASE NOTE:
Federal law requires dealers to complete this recall service before a new vehicle is delivered to
the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of
up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory prior to delivery.
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician
Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or
listed under the SSSC tab.
Sincerely,
David J. Johnson
*************************************************************************************************************
David J. Johnson Ford Motor Company
Director P. O. Box 1904
Service Engineering Operations Dearborn, Michigan 48121
Ford Customer Service Division
May 27, 2021
TO: All U.S. Ford and Lincoln Dealers
SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Supplement #3
Safety Recall 20S73
Certain 2021 Model Year Econoline Equipped with 7.3L Engine
Engine Cover Thermal Management
New! REASON FOR THIS SUPPLEMENT
Update to Service Action for Gaseous Vehicles, (CNG/Propane conversion).
Attachment III: Update to Technical Information with added language for Gaseous Vehicles.
Labor: Update to Labor Allowance for Gaseous Vehicles.
AFFECTED VEHICLES
Vehicle Model Year Assembly Plant Build Dates
Econoline 2021 Ohio May 11, 2019 through November 13, 2020
Affected vehicles are identified in OASIS and FSA VIN Lists.
REASON FOR THIS SAFETY RECALL
Some of the affected vehicles may require an updated calibration for heat management and/or may
contain an engine cover with insulation on the underside of the engine cover that does not fully extend
to the perimeter of the engine cover as intended. As a result, heat from the engine compartment can
cause elevated temperatures on the passenger compartment surface of the engine cover. Direct and
continuous contact with certain areas of the passenger compartment surface of the engine cover may
cause burns to the skin of the driver or front seat passenger.
New! SERVICE ACTION
Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to
update the Powertrain Control Module (PCM) using Integrated Diagnostic Software (IDS) release
120.02 or higher on all vehicles. For Cutaway Vehicles only, dealers are to inspect the engine cover
and if necessary, install thermal patches per technical instructions. Stripped Chassis only requires the
PCM update. For vehicles that have a CNG or Propane conversion, PCM update is not required, only
an inspection of the engine cover and installation of the thermal patches as required. This service
must be performed on vehicles at no charge to the vehicle owner.
NOTE: Vehicles can be identified by the first three VIN positions
Stripped Chassis vehicle – 1FC
Cutaway Chassis vehicle – 1FD
Copyright 2021 Ford Motor Company
OWNER NOTIFICATION MAILING SCHEDULE
Owner letters were mailed week of February 15, 2021. Dealers should repair vehicles that arrive at
their dealerships, whether or not the customer has received a letter.
PLEASE NOTE:
Federal law requires dealers to complete this recall service before a new vehicle is delivered to
the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of
up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory before delivery.
ATTACHMENTS
Attachment I: Administrative Information
Attachment II: Labor Allowances and Parts Ordering Information
Attachment III: Technical Information
Owner Notification Letters
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician
Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or
listed under the SSSC tab.
Sincerely,
David J. Johnson
Copyright 2021 Ford Motor Company
ATTACHMENT I
Page 1 of 2
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Supplement #3
Safety Recall 20S73
Certain 2021 Model Year Econoline Equipped with 7.3L Engine
Engine Cover Thermal Management
OASIS ACTIVATION
OASIS was activated on December 18, 2020
FSA VIN LISTS ACTIVATION
FSA VIN Lists were made available through https://web.fsavinlists.dealerconnection.com on
December 18, 2020. Owner names and addresses were made available February 22, 2021.
NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle
registration records. The use of such motor vehicle registration data for any purpose other than in
connection with this recall is a violation of law in several states, provinces, and countries. Accordingly,
you must limit the use of this listing to the follow-up necessary to complete this recall.
SOLD VEHICLES
Ford has not issued instructions to stop selling/delivering or driving used vehicles under this
safety recall. Owners should contact their dealer for an appointment to have their vehicles
remedied as soon as practicable. Owners can continue to safely drive their vehicles.
Immediately contact any of your affected customers whose vehicles are not on your VIN list
but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when
available) and schedule a service date.
Correct other affected vehicles identified in OASIS which are brought to your dealership.
Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle
inventory.
STOCK VEHICLES
Correct all affected units in your new vehicle inventory before delivery.
Use OASIS to identify any affected vehicles in your used vehicle inventory.
DEALER-OPERATED RENTAL VEHICLES
The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental
company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please
consult your legal counsel for legal advice.
TITLE BRANDED / SALVAGED VEHICLES
Affected title branded and salvaged vehicles are eligible for this recall.
OWNER REFUNDS
Refunds are not approved for this program.
RENTAL VEHICLES
Rental vehicles are not approved for this program.
Copyright 2021 Ford Motor Company
ATTACHMENT I
Page 2 of 2
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Supplement #3
Safety Recall 20S73
Certain 2021 Model Year Econoline Equipped with 7.3L Engine
Engine Cover Thermal Management
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
For related damage and access time requirements, refer to the Warranty and Policy Manual /
Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances
for FSA’s / Related Damage.
For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is
required, although related damage must be on a separate repair line with the “Related
Damage” radio button checked.
o Ford vehicles – 3 years or 36,000 miles
CLAIMS PREPARATION AND SUBMISSION
Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty
Solution (OWS) online.
o When entering claims, select claim type 31: Field Service Action. The FSA number
20S73 is the sub code.
o For additional claims preparation and submission information, refer to the Recall and
Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a
separate repair line from the FSA with same claim type and sub code as described in Claim
Entry above.
IMPORTANT: Click the Related Damage Indicator radio button.
Copyright 2021 Ford Motor Company
ATTACHMENT II
Page 1 of 2
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Supplement #3
Safety Recall 20S73
Certain 2021 Model Year Econoline Equipped with 7.3L Engine
Engine Cover Thermal Management
New! LABOR ALLOWANCES
Description Labor
Operation Labor Time
Update Powertrain Control Module using IDS 120.02 or higher.
NOTE: Strip Chassis Vehicle only 20S73B 0.3 Hours
Update Powertrain Control Module using IDS 120.02 or higher
and Inspect Engine Cover – Inspection PASS
NOTE: Cutaway Chassis Vehicle only
20S73C 0.4 Hours
Update Powertrain Control Module using IDS 120.02 or higher,
Inspect Engine Cover and Install either One or Two Thermal
Patches
NOTE: Cutaway Chassis Vehicle only
20S73D 0.6 Hours
Inspect Engine Cover only – Inspection PASS
NOTE: Gaseous Conversion Vehicle only 20S73E 0.3 Hours
Inspect Engine Cover and Install either One or Two Thermal
Patches
NOTE: Gaseous Conversion Vehicle only
20S73F 0.4 Hours
Remove Customer Equipment to access Engine Cover
Example: Ambulance or Shuttle Van MT20S73 Actual Time up
to 1.5 hours
NOTE: Vehicles can be identified by the first three VIN positions
Stripped Chassis vehicle – 1FC
Cutaway Chassis vehicle – 1FD
PARTS REQUIREMENTS / ORDERING INFORMATION
Part Number Description Order
Quantity
Claim
Quantity
MC2Z-1510312-A Driver Side Thermal Patch 1 1
MC2Z-1510312-B Passenger Side Thermal Patch 1 1
Order your parts through normal order processing channels. To guarantee the shortest delivery time,
an emergency order for parts must be placed.
DEALER PRICE
For latest prices, refer to DOES II.
Copyright 2021 Ford Motor Company
ATTACHMENT II
Page 2 of 2
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Supplement #3
Safety Recall 20S73
Certain 2021 Model Year Econoline Equipped with 7.3L Engine
Engine Cover Thermal Management
PARTS RETENTION, RETURN, & SCRAPPING
Follow the provisions of the Warranty and Policy Manual, Section 1 – WARRANTY PARTS
RETENTION AND RETURN POLICIES. If a replaced part receives a scrap disposition, the part must
be scrapped in accordance with all applicable local, state and federal environmental protection and
hazardous material regulations. Federal law prohibits selling motor vehicle parts or components that
are under safety, compliance, or emissions recall.
EXCESS STOCK RETURN
Excess stock returned for credit must have been purchased from Ford Customer Service Division in
accordance with Policy Procedure Bulletin 4000.
ATTACHMENT III
PAGE 1 OF 6
SAFETY RECALL 20S73-S3
CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
05/2021
CERTAIN 2021 MODEL YEAR ECONOLINE VEHICLES EQUIPPED WITH A 7.3L
ENGINE — ENGINE COVER THERMAL MANAGEMENT
SERVICE PROCEDURE
NOTE: Stripped Chassis only requires reprogram of Powertrain Control Module (PCM), Cutaway
Chassis will require reprogram of PCM and installation of thermal patches if necessary.
Vehicles with Propane/CNG conversion will require just installation of thermal patches if
necessary. Do not reprogram PCM on vehicle with Propane/CNG conversions.
NOTE: Vehicles can be identified by the first three VIN positions:
• Stripped Chassis vehicle – 1FC
• Cutaway Chassis vehicle – 1FD
1. Reprogram the Powertrain Control Module (PCM) with the latest calibration. Please follow the Module
Reprogramming on Page 5. Then, proceed to Step 2, if a Cutaway Chassis.
2. Remove the engine cover. Please follow the Workshop Manual (WSM) procedures in Section 501-05.
3. Inspect the thermal cover positioning on the interior of the engine cover, on the right and left side lower
corners, as shown in Figure 1.
FIGURE 1
2040A
ATTACHMENT III
PAGE 2 OF 6
SAFETY RECALL 20S73-S3
CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
05/2021
4. Are there any gaps present between the thermal shield and the engine covers weatherstrip on either
side of the engine cover as shown in Figure 2?
YES – Proceed to the Thermal Patch Kit Installation Procedure.
NO – No further action is required.
FIGURE 2
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
2040C
GAPS PRESENT
Thermal Patch Kit Installation Procedure
NOTE: Thermal patch only needs to be installed on the side that has a gap present. The shorter thermal
patch is installed on the driver side of the engine cover and the larger thermal patch is installed
on the passenger side of the engine cover. The patches will match what is currently in place
on the engine cover but will be placed on top to cover gaps present.
1. Clean the inside surface of the weatherstrip and the existing thermal shield with isopropyl alcohol and a
clean shop cloth. See Figure 3.
FIGURE 3
2040D
ATTACHMENT III
PAGE 3 OF 6
SAFETY RECALL 20S73-S3
CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
05/2021
2. On both sides, without removing the sticky protective backing, position the thermal patch over the area
to be covered and find the best location that covers the gaps and overlaps the engine cover
weatherstrip. See Figure 4.
FIGURE 4
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
2040G
THERE MAY BE A GAP PRESENT
ON THE PASSENGER SIDE IN THE
AREA SHOWN AND IS ACCEPTABLE
FOR THIS REPAIR
3. Remove the sticky protective backing from the backside of the patch and install the patch in place.
ATTACHMENT III
PAGE 4 OF 6
SAFETY RECALL 20S73-S3
CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
05/2021
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
2040H
THERMAL PATCHES
FULLY INSTALLED
5. Reinstall the engine cover. Please follow the Workshop Manual (WSM) procedures in Section 501-05.
IMPORTANT NOTE: Federal law prohibits selling motor vehicle parts or components that are
under safety, compliance, or emissions recall. Unless a part is requested to be returned to Ford, all
parts replaced under this FSA must be scrapped in accordance with all applicable local, state and
federal environmental protection and hazardous material regulations. Refer to the Parts Retention,
Return, & Scrapping section of the FSA dealer bulletin for further information.
4. Figure 5 shows the engine cover thermal patches fully installed.
FIGURE 5
ATTACHMENT III
PAGE 5 OF 6
SAFETY RECALL 20S73-S3
CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
05/2021
Module Reprogramming
NOTE: Reprogram appropriate vehicle modules before performing diagnostics and clear all DTC’s after
programming. For DTC’s generated after reprogramming, follow normal diagnostic service
procedures.
1. Connect a battery charger to the 12V battery.
NOTE: Verify that the negative cable of the charger is installed on a chassis or engine ground, and not
the 12 volt battery negative terminal to prevent the battery saver mode from activating on the
vehicle.
NOTE: Make sure the IDS computer does not enter sleep mode during programming.
2. Reprogram the Powertrain Control Module (PCM) using Integrated Diagnostic Software (IDS) release
120.02 or higher. Make sure you are connected to the Internet prior to reprogramming.
NOTE: Calibration files may also be obtained at www.motorcraftservice.com.
NOTE: Follow the IDS on-screen instructions to complete the reprogramming procedure.
3. Disconnect the battery charger from the 12V battery once the reprogramming has completed.
NOTE: Advise the customer that this vehicle is equipped with an adaptive transmission shift strategy
which allows the vehicle’s computer to learn the transmission’s unique parameters and improve
shift quality. When the adaptive strategy is reset, the computer will begin a re-learning process.
This re-learning process may result in firmer than normal upshifts and downshifts for several days.
Important Information for Module Programming
NOTE: When programming or reprogramming a module, use the following basic checks to ensure
programming completes without errors.
• Make sure the 12V battery is fully charged before carrying out the programming steps and
connect IDS/scan tool to a power source.
• Inspect Vehicle Communication Module (VCM) and cables for any damage. Make sure scan tool
connections are not interrupted during programming.
• A hardwired connection is strongly recommended.
• Turn off all unnecessary accessories (radio, heated/cooled seats, headlamps, interior lamps, HVAC
system, etc.) and close doors.
• Disconnect/depower any aftermarket accessories (remote start, alarm, power inverter, CB radio,
etc.).
• Follow all scan tool on-screen instructions carefully.
• Disable IDS/scan tool sleep mode, screensaver, hibernation modes.
• Create all sessions key on engine off (KOEO). Starting the vehicle before creating a session will
cause errors within the programming inhale process.
ATTACHMENT III
PAGE 6 OF 6
SAFETY RECALL 20S73-S3
CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
05/2021
Recovering a module when programming has resulted in a blank module:
NEVER DELETE THE ORIGINAL SESSION!
a. Obtain the original IDS that was used when the programming error occurred during module
reprogramming (MR) or programmable module installation (PMI).
b. Disconnect the VCM from the data link connector (DLC) and the IDS.
c. Reconnect the VCM to IDS and then connect to the DLC. Once reconnected, the VCM icon should
appear in the corner of the IDS screen. If it does not, troubleshoot the IDS to VCM connection.
d. Locate the original vehicle session when programming failed. This should be the last session used
in most cases. If not, use the session created on the date that the programming failed.
NOTE: If the original session is not listed in the previous session list, click the Recycle Bin icon at the
lower right of the previous session screen. This loads any deleted sessions and allows you to
look through them. Double-click the session to restore it.
e. Once the session is loaded, the failed process should resume automatically.
f. If programming does not resume automatically, proceed to the Module Programming menu and select
the previously attempted process, PMI or MR.
g. Follow all on-screen prompts/instructions.
h. The last screen on the IDS may list additional steps required to complete the programming process.
Make sure all applicable steps listed on the screen are followed in order.
*************************************************************************************************************
*************************************************************************************************************
SEOCONTENT-END
2 Affected Products
Vehicles
13 Associated Documents
ISSUED Renotification Notice
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Manufacturer Notices(to Dealers,etc) – NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Safety Recall 20S73 Certain 2021 Model Year Econoline Equipped with 7.3L Engine Engine Cover Thermal Management
RCMN-20V795-0603.pdf 211.493KB
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ISSUED Owner Notification Letter(Part 577)
RCONL-20V795-5747.pdf 51.565KB
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Miscellaneous Document – Media Release re FORD MOTOR COMPANY ISSUES TWO SAFETYRECALLS IN NORTH AMERICA
RMISC-20V795-7773.pdf 232.399KB
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Manufacturer Notices(to Dealers,etc) – Dealer Notification re NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Advance Notice Safety Recall 20S73 Certain 2021 Model Year Econoline Equipped with 7.3L Engine Engine Cover Thermal Management
RCMN-20V795-6645.pdf 133.814KB
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Defect Notice 573 Report
RCLRPT-20V795-7351.PDF 215.802KB
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Recall Acknowledgement
RCAK-20V795-7826.pdf 244.129KB
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Manufacturer Notices(to Dealers,etc) – Dealer Notification re NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Supplement #1 Safety Recall 20S73 Certain 2021 Model Year Econoline Equipped with 7.3L Engine Engine Cover Thermal Management
RCMN-20V795-6675.pdf 919.972KB
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Recall Quarterly Report #2, 2021-2
RCLQRT-20V795-0563.PDF 211.243KB
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Manufacturer Notis(to Dealers,etc) – Dealer Bulletin re NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Supplement #2 Safety Recall 20S73 Certain 2021 Model Year Econoline Equipped with 7.3L Engine Engine Cover Thermal Management
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Manufacturer Notices(to Dealers,etc) – NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Supplement #3 Safety Recall 20S73 Certain 2021 Model Year Econoline Equipped with 7.3L Engine Engine Cover Thermal Management
RCMN-20V795-6031.pdf 923.735KB
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Recall Quarterly Report
RCLQRT-20V795-8980.PDF 211.136KB
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