Safety Recall 21S02 – Rear Drive Unit Inspection – 2020-2021 Ford & Lincoln

SEOCONTENT-START

July, 2021
* * * IMPORTANT SAFETY RECALL REMINDER * * *
According to our records, your 2020 Nautilus has not had necessary safety recall repairs made. We urge you to
have the free repair performed at your local dealership as soon as possible.
Recall Number
and Description:
21S02 – REAR DRIVE UNIT INSPECTION
What is the
issue?
On your vehicle, it may be possible that your Rear Drive Unit (RDU) was produced with a low
volume of lubricating oil.
If an RDU has low lubricating oil it is possible for the unit to seize, which could result in a loss
of mobility and potential loss of vehicle control, increasing the risk of a crash.
If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332.
If you wish to contact us through the Internet, our address is: owner.lincoln.com.
Thank you for your attention to this very important matter.
Julio de, 2021
* * * RECORDATORIO IMPORTANTE PROGRAMA DE SEGURIDAD * * *
SegUR nuestros registros, no se realizaron en sur 2020 Nautilus las reparaciones necesarias correspondientes a la campaña
de seguridad. Le solicitamos que realice esta reparación gratuita en su distribuidor local lo antes posible.
Número y
descripción de la
campaña:
21S02 – INSPECCIÓN DE LA UNIDAD IMPULSORA TRASERA
¿Cuál es el
problema?
Es posible que la unidad propulsora trasera (RDU) de su vehículo haya sido fabricada con
un volumen bajo de aceite lubricante.
Si una RDU tiene poco aceite lubricante, es posible que la unidad se agarrote, lo cual podría
traducirse en una pérdida de movilidad y una posible pérdida de control del vehículo, lo cual
aumenta el riesgo de choque.
Si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332.
Si desea ponerse en contacto con nosotros a través de Internet, nuestra dirección es: owner.lincoln.com.
Gracias por su atenciic en este asunto sumamente importante.
SEE OTHER SIDE FOR
OPENING INSTRUCTIONS
SEE OTHER SIDE FOR
OPENING INSTRUCTIONS
REMOVE THESE SIDE EDGES FIRST
Š THEN FOLD, CREASE AND TEAR THIS STUB ALONG PERFORATION Š
REMOVE THESE SIDE EDGES FIRST
Š THEN FOLD, CREASE AND TEAR THIS STUB ALONG PERFORATION Š
P.O. BOX 1904
DEARBORN, MI 48121-1904

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March 2021
Ford Motor Company
Ford Customer Service Division
P. O. Box 1904
Dearborn, Michigan 48121 1904
* * * IMPORTANT SAFETY RECALL * * *
Safety Recall Notice 21S02 / NHTSA Recall 21V011
2021 Bronco Sport
Your Vehicle Identification Number (VIN):
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Ford Motor Company has decided that a defect which relates to motor vehicle safety exists in your
vehicle, with the VIN shown above.
We apologize for this situation and want to assure you that, with your assistance, we will correct this
condition. Our commitment, together with your dealer, is to provide you with the highest level of service
and support.
What is the issue? On your vehicle, it may be possible that your Rear Drive Unit (RDU) was
produced with a low volume of lubricating oil.
What is the risk? If an RDU has a low volume of lubricating oil, it is possible for the unit to
seize, which could result in a loss of mobility and potential loss of vehicle
control, increasing the risk of a crash.
What will Ford and
your dealer do?
Ford Motor Company has authorized your dealer to inspect the RDU
lubricating oil level and, if required, replace the RDU assembly free of charge
(parts and labor).
How long will it take? The time needed for this repair is less than one-half day. However, due to
service scheduling requirements, your dealer may need your vehicle for a
longer period of time. In addition, your vehicle will require an inspection to
determine if parts need to be ordered.
What should you do? Please call your dealer without delay and request a service date for Recall
21S02. Provide the dealer with your VIN, which is printed near your name at
the beginning of this letter.
Ford has not issued instructions to stop driving your vehicle under this safety
recall. You should contact your dealer for an appointment to have your
vehicle remedied as soon as practicable. You can continue to safely drive
your vehicle.
If you do not already have a servicing dealer, you can access
owner.ford.com for dealer addresses, maps, and driving instructions.
Ford Motor Company wants you to have this safety recall completed on your
vehicle. The vehicle owner is responsible for making arrangements to have
the work completed.
Please note: Federal law requires that any vehicle lessor receiving this
recall notice must forward a copy of this notice to the lessee within ten
days.
NOTE: You can receive information about Recalls and Customer
Satisfaction Programs through our FordPass App. The app can be
downloaded through the App Store or Google Play. In addition there are
other features such as reserving parking in certain locations and controlling
certain functions on your vehicle (lock or unlock doors, remote start) if it is
equipped to allow control.
JOHN A. SAMPLE
123 SAMPLE ST
SAMPLE CITY, MI 12345-6789
COVID-19
(CORONAVIRUS)
Ford dealerships have implemented enhanced protocols to ensure both your
safety and the safety of dealership employees. This includes specific
procedures for cleaning and disinfecting customer vehicles before and after
each vehicle is serviced. In most places, vehicle service has been deemed a
critical service. Please contact your local dealer to confirm current service
hours. For more information on how Ford and your local dealer are working
hard to keep you on the road during these challenging times, please visit
owner.ford.com.
Do you need a rental
vehicle?
If your dealer determines that RDU replacement is required and needs your
vehicle overnight, your dealer is authorized to provide a rental vehicle for
your personal transportation at no charge (except for fuel and insurance)
while your vehicle is at the dealership for repairs. Please see your dealer for
guidelines and limitations.
What if you no longer
own this vehicle?
If you no longer own this vehicle, and have an address for the current owner,
please forward this letter to the new owner.
You received this notice because government regulations require that
notification be sent to the last known owner of record. Our records are based
primarily on state registration and title data, which indicate that you are the
current owner.
Can we assist you
further?
If you have difficulties getting your vehicle repaired promptly and without
charge, please contact your dealership’s Service Manager for assistance.
RETAIL OWNERS: If you have questions or concerns, please contact our
Ford Customer Relationship Center at 1-866-436-7332 and one of our
representatives will be happy to assist you. If you wish to contact us through
the Internet, our address is: owner.ford.com.
For the hearing impaired call 1-800-232-5952 (TDD). Representatives are
available Monday through Friday: 8:00AM – 8:00PM (Eastern Time).
FLEET OWNERS: If you have questions or concerns, please contact our
Fleet Customer Information Center at 1-800-34-FLEET, choose Option
#3, and one of our representatives will be happy to assist you. If you wish to
contact us through the Internet, our address is: fleet.ford.com.
Representatives are available Monday through Friday: 8:00AM – 8:00PM
(Eastern Time).
If you are still having difficulty getting your vehicle repaired in a reasonable
time or without charge, you may write the Administrator, National Highway
Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C.
20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236
(TTY: 1-800-424-9153) or go to safercar.gov. Reference NHTSA Safety
Recall 21V011.
Thank you for your attention to this important matter.
Ford Customer Service Division
* * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * *
Aviso de campaña de seguridad 21S02 / Campaña 21V011 de la NHTSA
2021 Bronco Sport
Número de identificación del vehículo (VIN):
Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad y Tránsito de Vehículos de los
EE. UU.
Ford Motor Company ha determinado que existe un defecto relacionado con la seguridad de su
vehículo, con el VIN que aparece más arriba.
Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema.
Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel.
¿Cuál es el
problema?
Es posible que la unidad propulsora trasera (RDU) de su vehículo haya sido
fabricada con un volumen bajo de aceite lubricante.
¿Qué riesgo
existe?
Si una RDU posee un volumen bajo de aceite lubricante, es posible que la
unidad se agarrote, lo cual podría traducirse en una pérdida de movilidad y una
posible pérdida de control del vehículo, lo cual aumenta el riesgo de choque.
¿Qué medidas
adoptarán Ford
y su distribuidor?
Ford Motor Company ha autorizado a su distribuidor a inspeccionar el nivel de
aceite lubricante de la RDU y, si fuera necesario, a reemplazar el ensamble de
la RDU, sin costo alguno (piezas y mano de obra).
¿Cuánto tiempo
tomará?
El tiempo necesario para esta reparación será de menos de medio día. Sin
embargo, debido a los requisitos de planificación de servicio, es posible que su
distribuidor tarde un poco más. Además, se realizará una inspección del
vehículo para determinar si se deben solicitar piezas.
¿Qué debe hacer? Llame de inmediato al distribuidor y solicite una cita de servicio para realizar la
campaña 21S02. Proporcione el VIN a su distribuidor, el cual está impreso
debajo de sus datos al comienzo de esta carta.
Para esta campaña de seguridad, Ford no ha emitido instrucciones de no
manejar el vehículo. Le recomendamos ponerse en contacto con el distribuidor
para programar una cita y solucionar el problema en cuanto sea posible.
Puede continuar manejando su vehículo con seguridad.
Si aún no tiene un distribuidor para realizar el servicio, puede acceder a
owner.ford.com para conocer las direcciones de los distribuidores, ver mapas y
obtener las instrucciones para llegar.
Ford Motor Company le recomienda realizar esta campaña de seguridad en su
vehículo. El propietario del vehículo es responsable de realizar los arreglos
necesarios para llevar a cabo el trabajo.
Tenga presente que: La ley federal exige que los arrendadores de
vehículos que reciban este aviso de campaña envíen una copia del
mismo al arrendatario en un plazo de diez días.
NOTA: Puede recibir información sobre las campañas y los programas de
satisfacción del cliente a través de la aplicación FordPass. La aplicación se
puede descargar a través de App Store o Google Play. Adicionalmente, existen
otras funciones como reserva de estacionamientos en determinados lugares,
además de control de ciertas funciones en el vehículo (bloqueo y desbloqueo
de puertas, arranque remoto) si así está equipado para permitir el control.
3 of 4
A/3/000001/0001
08811
21S02 F/DTB121S021
Marzo de 2021
Ford Motor Company
División de Servicio al Cliente de Ford
P. O. Box 1904
Dearborn, Michigan 48121
JOHN A. SAMPLE
123 SAMPLE ST
SAMPLE CITY, MI 12345-6789
COVID-19
(CORONAVIRUS)
Los distribuidores Ford han implementado protocolos mejorados con el fin de
asegurar tanto su seguridad como la de los empleados de los diferentes
distribuidores. Esto incluye procedimientos específicos de limpieza y
desinfección antes y después de realizar servicio en cada uno de los vehículos
de nuestros clientes. En la mayoría de los lugares, la atención de vehículos se
ha considerado un servicio esencial. Póngase en contacto con su distribuidor
local para confirmar las horas de servicio actuales. Para obtener más
información sobre cómo Ford y su distribuidor local están trabajando
arduamente para mantenerlo en las calles durante estos tiempos difíciles,
visite owner.ford.com.
¿Necesita un
vehículo de
alquiler?
Si su distribuidor determina que es necesario efectuar el reemplazo de la RDU
y el vehículo debe permanecer en las instalaciones durante la noche, el
distribuidor está autorizado a ofrecerle un vehículo de alquiler para su
transporte personal sin costo (excepto el combustible y el seguro) mientras su
vehículo se encuentre en reparación. Comuníquese con su distribuidor para
conocer las pautas y limitaciones.
¿Qué pasa si usted
ya no es el
propietario del
vehículo?
Si usted ya no es el propietario del vehículo y tiene la dirección del propietario
actual, le solicitamos que le reenvíe esta carta.
Usted recibió este aviso porque las regulaciones del gobierno exigen el envío
de notificaciones al propietario conocido más reciente del registro. Nuestros
registros se basan principalmente en datos estatales y de propiedad, que
indican que usted es el propietario actual del vehículo.
¿Podemos hacer
algo más por
usted?
Si tiene problemas para reparar de inmediato su vehículo y sin costo alguno,
comuníquese con el Gerente de Servicio de su distribuidor para solicitar ayuda.
PROPIETARIOS MINORISTAS: Si tiene dudas o preguntas, comuníquese con
nuestro Centro de Relación con Clientes Ford al 1-866-436-7332 y uno de
nuestros representantes con gusto lo atenderá. Si desea comunicarse con
nosotros a través de Internet, nuestra dirección es: owner.ford.com.
Las personas con problemas de audición pueden llamar al 1-800-232-5952
(TDD). Los representantes atienden de lunes a viernes, de 8:00 a.m. a
8:00 p.m. (hora del Este).
PROPIETARIOS DE FLOTAS: Si tiene dudas o preguntas, comuníquese con
nuestro Centro de Información a Clientes de flotas al 1-800-34-FLEET, elija
la opción n.° 3 y uno de nuestros representantes con gusto lo atenderá. Si
desea comunicarse con nosotros a través de Internet, nuestra dirección es:
fleet.ford.com.
Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m.
(hora del Este).
Si continúa con dificultades para reparar su vehículo en un tiempo razonable o
sin cargo, le sugerimos que escriba al Administrador, National Highway Traffic
Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 o
bien que llame sin cargo a la línea directa de seguridad vehicular al
1-888-327-4236 (TTY: 1-800-424-9153) o visite safercar.gov. Referencia:
Campaña de seguridad 21V011 de la NHTSA.
Gracias por su atención en este asunto sumamente importante.
Ford, División de Servicio al Cliente

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 Copyright 2021 Ford Motor Company
David J. Johnson Ford Motor Company
Director P. O. Box 1904
Service Engineering Operations Dearborn, Michigan 48121
Ford Customer Service Division
January 19, 2021
TO: All U.S. Ford and Lincoln Dealers
SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Advance Notice –
Safety Recall 21S02
Certain 2020 and 2021 Model Year Edge, Nautilus, Bronco Sport, Escape, and
Corsair Vehicles Equipped With AWD or 4×4
Rear Drive Unit Inspection
AFFECTED VEHICLES
Vehicle Model Year Assembly Plant Build Dates
Bronco Sport 2021 Hermosillo October 29, 2020 through December 11, 2020
Escape 2020 Louisville October 7, 2020 through December 14, 2020
Corsair 2021 Louisville October 12, 2020 through December 2, 2020
Edge 2020-2021 Oakville October 27, 2020 through November 5, 2020
Nautilus 2020 Oakville October 27, 2020 through November 20, 2020
Affected vehicles are identified in OASIS and FSA VIN Lists.
REASON FOR THIS SAFETY RECALL
In some of the affected vehicles, the Rear Drive Unit (RDU) may have been produced with very low
lubricating oil volume. If an RDU has low lubricating oil it is possible for the unit to seize, resulting in a
loss of mobility and potential loss of vehicle control, increasing the risk of a crash.
SERVICE ACTION
DO NOT DEMONSTRATE OR DELIVER any new in-stock vehicles involved in this safety recall. A
complete Dealer Bulletin will be provided to dealers at the end of the first quarter when it is anticipated
that parts ordering information and repair instructions will be available to support this safety recall.
IMPORTANT: Dealers should open a Repair Order (RO) only when a full dealer bulletin is
published. Opening an RO against an Awareness or Advance Notice will result in warranty
rejections against a recall.
CUSTOMER NOTIFICATION
Owners of record will be notified via first-class mail after repair instructions and parts ordering
information have been provided to dealers.
PLEASE NOTE:
Federal law requires dealers to complete this recall service before a new vehicle is delivered to
the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of
up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory prior to delivery.
 Copyright 2021 Ford Motor Company
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician
System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or
listed under the SSSC tab.
Sincerely,
David J. Johnson

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 Copyright 2021 Ford Motor Company
David J. Johnson Ford Motor Company
Director P. O. Box 1904
Service Engineering Operations Dearborn, Michigan 48121
Ford Customer Service Division
March 26, 2021
TO: All U.S. Ford and Lincoln Dealers
SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Supplement #1
SAFETY Recall 21S02
Certain 2020 and 2021 Model Year Edge, Nautilus, Bronco Sport, Escape, and
Corsair Vehicles Equipped With AWD or 4×4
Rear Drive Unit Inspection
REF: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD –
SAFETY Recall 21S02
Dated March, 8, 2021
New! REASON FOR THIS SUPPLEMENT
 Parts Requirements/Ordering Information: The parts are now available to replace the
Escape RDU. The parts information has been updated with the list of parts required.
 FSA Parts Inspection and Sign Off: Added policy.
 Technical Instructions: Instructions updated to replace Escape RDU.
AFFECTED VEHICLES
Vehicle Model Year Assembly Plant Build Dates
Bronco Sport 2021 Hermosillo October 29, 2020 through December 11, 2020
Escape 2020 Louisville October 7, 2020 through December 14, 2020
Corsair 2021 Louisville October 12, 2020 through December 2, 2020
Edge 2020-2021 Oakville October 27, 2020 through November 5, 2020
Nautilus 2020 Oakville October 27, 2020 through November 20, 2020
Affected vehicles are identified in OASIS and FSA VIN Lists.
REASON FOR THIS SAFETY RECALL
In some of the affected vehicles, the Rear Drive Unit (RDU) may have been produced with a low
volume of lubricating oil. If an RDU has low lubricating oil it is possible for the unit to seize, which
could result in a loss of mobility and potential loss of vehicle control, increasing the risk of a crash.
SERVICE ACTION
Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to
inspect the RDU fluid level and replace the RDU if required. This service must be performed on all
affected vehicles at no charge to the vehicle owner.
 Copyright 2021 Ford Motor Company
OWNER NOTIFICATION MAILING SCHEDULE
Owner letters were mailed the week of March 8, 2021. Dealers should repair any affected vehicles
that arrive at their dealerships, whether or not the customer has received a letter.
PLEASE NOTE:
Federal law requires dealers to complete this recall service before a new vehicle is delivered to
the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of
up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory before delivery.
ATTACHMENTS
Attachment I: Administrative Information
Attachment II: Labor Allowances and Parts Ordering Information
Attachment III: Technical Information
Owner Notification Letters
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician
System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or
listed under the SSSC tab.
Sincerely,
David J. Johnson
 Copyright 2021 Ford Motor Company
ATTACHMENT I
Page 1 of 2
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Supplement #1
SAFETY Recall 21S02
Certain 2020 and 2021 Model Year Edge, Nautilus, Bronco Sport, Escape, and Corsair Vehicles
Equipped With AWD or 4×4
Rear Drive Unit Inspection
OASIS ACTIVATION
OASIS was activated on January 19, 2021.
FSA VIN LISTS ACTIVATION
FSA VIN Lists have been available through https://web.fsavinlists.dealerconnection.com since
January 19, 2021. Owner names and addresses will be available by March 26, 2021.
NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle
registration records. The use of such motor vehicle registration data for any purpose other than in
connection with this recall is a violation of law in several states, provinces, and countries. Accordingly,
you must limit the use of this listing to the follow-up necessary to complete this recall.
SOLD VEHICLES
 Ford has not issued instructions to stop selling/delivering or driving used vehicles under this
safety recall. Owners should contact their dealer for an appointment to have their vehicles
remedied as soon as practicable. Owners can continue to safely drive their vehicles.
 Immediately contact any of your affected customers whose vehicles are not on your VIN list
but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when
available) and schedule a service date.
 Correct other affected vehicles identified in OASIS which are brought to your dealership.
 Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle
inventory.
STOCK VEHICLES
 Correct all affected units in your new vehicle inventory before delivery.
 Use OASIS to identify any affected vehicles in your used vehicle inventory.
DEALER-OPERATED RENTAL VEHICLES
The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental
company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please
consult your legal counsel for legal advice.
TITLE BRANDED / SALVAGED VEHICLES
Affected title branded and salvaged vehicles are eligible for this recall.
OWNER REFUNDS
Refunds are not approved for this program.
RENTAL VEHICLES
If RDU replacement is required dealers are pre-approved for up to 1 days for a comparable rental
vehicle. Follow Extended Service Plan (ESP) guidelines for dollar amounts. Rentals will only be
reimbursed for the day(s) the vehicle is at the dealership for part replacement. Prior approval for more
than 1 rental day(s) is required from the SSSC. Contact the SSSC via the SSSC Web Contact Site for
consideration and approval if appropriate.
 Copyright 2021 Ford Motor Company
ATTACHMENT I
Page 2 of 2
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Supplement #1
SAFETY Recall 21S02
Certain 2020 and 2021 Model Year Edge, Nautilus, Bronco Sport, Escape, and Corsair Vehicles
Equipped With AWD or 4×4
Rear Drive Unit Inspection
LINCOLN PICKUP AND DELIVERY
Owners of 2017 MY and newer Lincoln vehicles have the option of requesting pickup and delivery
service with a Lincoln loaner (up to 2 days), from their dealership. For details, reference EFC07715,
2020 Lincoln Pickup & Delivery Updates. Claim any additional rental days approved by the SSSC as
instructed.
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
 For related damage and access time requirements, refer to the Warranty and Policy Manual /
Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances
for FSA’s / Related Damage.
 For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is
required, although related damage must be on a separate repair line with the “Related
Damage” radio button checked.
o Ford vehicles – 3 years or 36,000 miles
o Lincoln vehicles – 4 years or 50,000 miles
 For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval
Request to the SSSC Web Contact Site prior to completing the repair.
CLAIMS PREPARATION AND SUBMISSION
 Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty
Solution (OWS) online.
o When entering claims, select claim type 31: Field Service Action. The FSA number
21S02 is the sub code.
o For additional claims preparation and submission information, refer to the Recall and
Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
 Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a
separate repair line from the FSA with same claim type and sub code as described in Claim
Entry above.
IMPORTANT: Click the Related Damage Indicator radio button.
 Rentals: For rental vehicle claiming, follow Extended Service Plan (ESP) guidelines for dollar
amounts. Enter the total amount of the rental expense under Miscellaneous Expense code
RENTAL.
 Lincoln Pickup & Delivery: Claims for Lincoln Pickup & Delivery with a Lincoln loaner (up to
2 days) should be submitted on a separate line from the FSA. Refer to EFC07715,
2020 Lincoln Pickup & Delivery Updates for details.
 Copyright 2021 Ford Motor Company
ATTACHMENT II
Page 1 of 4
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Supplement #1
SAFETY Recall 21S02
Certain 2020 and 2021 Model Year Edge, Nautilus, Bronco Sport, Escape, and Corsair Vehicles
Equipped With AWD or 4×4
Rear Drive Unit Inspection
LABOR ALLOWANCES
Description Labor Operation Labor Time
Fabricate Inspection Tool, Inspect and Adjust RDU fluid level
if necessary. PASS 21S02A 0.4 Hours
Replace RDU MT21S02B Up to 4.0 Hours
NEW! PARTS REQUIREMENTS / ORDERING INFORMATION
Part Number Description Order
Quantity
Claim
Quantity
Part Required for Inspection Only
6C2Z-4N282-AA Fill Plug 1 1
XY-75W-QL RDU Fluid As Required
Parts Required by all Vehicles for RDU Replacement
XY-75W-QL RDU Fluid As Required
XG-1-E1 Grease As Required
XL-2 Anti Seize As Required
PM-4-A Brake Cleaner As Required
CCPZ-3B477-B Wheel Hub Nut 2 2
Parts Required for Bronco Sport RDU Replacement
-W720472-S439 Wheel Caliper Bolt (4 bolts per package, 4 required) 1 4
-W719466-S439 Wheel Hub Bolt (4 bolts per package, 8 required) 2 8
NZ6Z-3B498-A Halfshaft Retaining Circlip 2 2
JX6Z-5A215-C Exhaust Clamp – 2.0L Engine ONLY VIN Specific
LX6Z-5A215-A Exhaust Clamp – 1.5L Engine ONLY VIN Specific
LX6Z-4B496-A Driveshaft to Flange Bolts 3 3
K2GZ-4000-W RDU – Part Time Drive VIN Specific
LX6Z-4000-B RDU – Full Time Drive VIN Specific
 Copyright 2021 Ford Motor Company
ATTACHMENT II
Page 2 of 4
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Supplement #1
SAFETY Recall 21S02
Certain 2020 and 2021 Model Year Edge, Nautilus, Bronco Sport, Escape, and Corsair Vehicles
Equipped With AWD or 4×4
Rear Drive Unit Inspection
Parts Required for Escape RDU Replacement
-W720472-S439 Wheel Caliper Bolt (4 bolts per package, 4 required) 1 4
-W719466-S439 Wheel Hub Bolt (4 bolts per package, 8 required) 2 8
NZ6Z-3B498-A Halfshaft Retaining Circlip 2 2
JX6Z-5A215-C Exhaust Clamp – 1.5L Engine ONLY VIN Specific
LX6Z-5A215-A Exhaust Clamp – 2.0L Engine ONLY VIN Specific
LX6Z-4B496-A Driveshaft to Flange Bolts 3 3
K2GZ-4000-K RDU 1 1
Parts Required for Corsair RDU Replacement
-W720473-S439 Wheel Hub Caliper Bolt (4 bolts per package, 4
required) 1 4
-W720678-S439 Wheel Hub Bolt (4 bolts per package, 8 required) 2 8
NZ6Z-3B498-A Halfshaft Retaining Circlip 2 2
LX6Z-5A215-A Exhaust Clamp – 2.0L Engine ONLY VIN Specific
LX6Z-5A215-A Exhaust Clamp – 2.3L Engine ONLY VIN Specific
LX6Z-4B496-A Driveshaft to Flange Bolts 3 3
K2GZ-4000-N RDU 1 1
Parts Required for Edge RDU Replacement
-W715624-S439 Wheel Hub Caliper Bolt (4 bolts per package, 4
required) 1 4
-W718188-S439 Wheel Hub Bolt (4 bolts per package, 8 required) 2 8
-W790063-S900 Driveshaft to Flange Bolts (3 bolts per package, 3
required) 1 3
K2GZ-4000-R RDU – 2.7L and 2.0L EcoBlue Engines ONLY VIN Specific
K2GZ-4000-U RDU – 2.0L Engine ONLY VIN Specific
 Copyright 2021 Ford Motor Company
ATTACHMENT II
Page 3 of 4
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Supplement #1
SAFETY Recall 21S02
Certain 2020 and 2021 Model Year Edge, Nautilus, Bronco Sport, Escape, and Corsair Vehicles
Equipped With AWD or 4×4
Rear Drive Unit Inspection
Parts Required for Nautilus RDU Replacement
-W715624-S439 Wheel Hub Caliper Bolt (4 bolts per package, 4
required) 1 4
-W718188-S439 Wheel Hub Bolt (4 bolts per package, 8 required) 2 8
-W714265-S442 Exhaust Nut 2.0L Engine ONLY – 2 Required VIN Specific
CV6Z-9450-E Exhaust Gasket – 2.0L Engine ONLY – 1 Required VIN Specific
-W714265-S442 Exhaust Nut – 2.7L Engine ONLY – 4 Required VIN Specific
F2GZ-9450-A Exhaust Gasket – 2.7L Engine ONLY – 1 Required VIN Specific
-W790063-S900 Driveshaft to Flange Bolts – 2.0L Engine ONLY – 3
Required VIN Specific
5F9Z-4682-AA Driveshaft to Flange Bolts – 2.7L Engine ONLY – 3
Required VIN Specific
K2GZ-4000-U RDU – 2.0L Engine ONLY VIN Specific
K2GZ-4000-R RDU – 2.7L Engine ONLY VIN Specific
Order your parts through normal order processing channels. To guarantee the shortest delivery time,
an emergency order for parts must be placed.
DEALER PRICE
For latest prices, refer to DOES II.
PARTS RETENTION, RETURN, & SCRAPPING
Follow the provisions of the Warranty and Policy Manual, Section 1 – WARRANTY PARTS
RETENTION AND RETURN POLICIES. If a replaced part receives a scrap disposition, the part must
be scrapped in accordance with all applicable local, state and federal environmental protection and
hazardous material regulations. Federal law prohibits selling motor vehicle parts or components that
are under safety, compliance, or emissions recall.
EXCESS STOCK RETURN
Excess stock returned for credit must have been purchased from Ford Customer Service Division in
accordance with Policy Procedure Bulletin 4000.
 Copyright 2021 Ford Motor Company
ATTACHMENT II
Page 4 of 4
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Supplement #1
SAFETY Recall 21S02
Certain 2020 and 2021 Model Year Edge, Nautilus, Bronco Sport, Escape, and Corsair Vehicles
Equipped With AWD or 4×4
Rear Drive Unit Inspection
New! REPLACED FSA PARTS INSPECTION AND SIGN OFF
Effective March 1st 2021 all parts replaced as part of an FSA repair with a repair order open date of
March 1st 2021 or later must be inspected and signed off on the repair order by a member of your
dealers fixed operations management team or an employee the task has been delegated to. If the
task is to be delegated to a non-management employee, the employee needs to be someone other
than the technician who completed the repair and needs to understand the importance of completing
this task consistently and accurately.
 All parts replaced as part of an FSA repair should be returned to the parts department
following the Warranty Parts Retention and Return Policies.
 Inspect the replaced parts to verify the FSA repair was completed.
 If the FSA repair is found to be complete, the designated employee signs the repair order line
or parts return stamp area (electronic or hand signed) for the FSA repair indicating the parts
were inspected and validated to have been replaced.
 After the parts have been inspected, they should be handled based on the guidance in the
parts status report in the Online Warranty System (Hold, Return, CORE, Scrap, etc.).
 This process is subject to review during warranty audits for FSA repairs with a repair order
open date of March 1st 2021 or later. Any eligible FSA claims requiring parts replacement,
found not to have been inspected and signed off during a warranty audit will be subject to
chargeback and consideration for enrollment into the Dealer Incomplete Recall Repair
Process.
Note: Other approvals (electronic or handwritten) for add-on repair lines, dealer owned vehicle
repairs, and repeat repairs do not qualify as FSA parts inspection approvals. The post repair FSA
parts inspection process (electronic or handwritten) is independent from other warranty approval
requirements. The approval by the designated employee implies that the FSA parts were found to be
replaced and must be able to be clearly identified on the Repair Order. If multiple FSA’s require
approval on a single Repair Order, each applicable occurrence will require individual post repair
approval by the designated employee.
ATTACHMENT III
PAGE 1 OF 3
SAFETY RECALL PROGRAM 21S02 -S1
CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
03/2021
CERTAIN 2020 MODEL YEAR EDGE,NAUTILUS, ESCAPE, CORSAIR, KUGA, AND
BRONCO SPORT VEHICLES — REAR DIFFERENTIAL UNIT FLUID LEVEL LOW
SERVICE PROCEDURE
1. Inspect the Vehicle Identification Number (VIN).
2. Is the VIN in the list below?
• 2FMPK4AP6LBB42296
• 2FMPK4J99LBB40575
• 2FMPK4K92LBB43915
• 2FMPK4K98LBB38864
• 2FMPK4J98LBB39305
• 2LMPJ9JP0LBL30722
• If YES – Vehicle DOES NOT PASS inspection. Proceed to Step 8 for Rear Differential
Unit replacement.
• If NO – Vehicle PASSES inspection. Proceed to Step 3 for fluid level check.
3. Locally obtain a wire coat hanger. Fabricate a rear differential fluid level dip stick. See Figure 1.
• For Edge and Nautilus vehicles: Horizontal distance of 36mm (1.4 in), Vertical distance
of 6mm (0.24 in).
• For Escape, Corsair, Kuga, and Bronco Sport vehicles: Horizontal distance of 32mm (1.3 in),
Vertical distance of 3mm (0.12 in).
NOTE: Be sure to have two 90° bends or you may have a false negative reading.
2068A
3 MM
(0.12 IN)
32 MM
(1.3 IN)
6 MM
(0.24 IN)
36 MM
(1.4 IN)
INCORRECT
DIP STICK
FABRICATION
FIGURE 1
4. Position the vehicle on a hoist. Please follow the Workshop Manual (WSM) procedures in
Section 100-02.
ATTACHMENT III
PAGE 2 OF 3
SAFETY RECALL PROGRAM 21S02 -S1
CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
03/2021
6. Wipe fill plug opening and surrounding area to insure it is free from residual fluid before proceeding.
Insert the 3mm or 6mm length of the dip stick depending on vehicle line from list above (See Step 3),
into the rear differential housing making sure that the dip stick is fully seated with the bend pointing
down and the dip stick resting on the bottom of the fill plug threads evenly. Remove the dip stick
and check for any visible differential fluid. See Figure 3.
2068C
FRONT OF
VEHICLE
VISIBLE DIFFERENTIAL FLUID
DIP STICK IS
POINTING DOWN
AND RESTING
ON BOTTOM OF
FILL HOLE THREADS
FIGURE 3
5. Clean any dirt, debris and fluid from around the rear differential fill plug, then remove the rear
differential fill plug. See Figure 2.
NOTE: Edge differential shown, other vehicles similar.
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
2068B
FRONT OF
VEHICLE
REAR DIFFERENTIAL FILL PLUG
FIGURE 2
ATTACHMENT III
PAGE 3 OF 3
SAFETY RECALL PROGRAM 21S02 -S1
CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
03/2021
IMPORTANT NOTE: Federal law prohibits selling motor vehicle parts or components that are under
safety, compliance, or emissions recall. Unless a part is requested to be
returned to Ford, all parts replaced under this FSA must be scrapped in
accordance with all applicable local, state and federal environmental
protection and hazardous material regulations. Refer to the Parts Retention,
Return, & Scrapping section of the FSA dealer bulletin for further information.
7. Was differential fluid visible on the 3mm or 6 mm portion of the dip stick?
• If YES – Vehicle PASSES inspection. Proceed to Step 9.
• If NO – Vehicle DOES NOT PASS inspection. Proceed to Step 8.
8. Replace the Rear Differential Unit. Please follow the WSM procedures in Section 205-02.
9. If necessary, top off the rear axle differential fluid following the specifications in the WSM
Section 205-02.
10. Install a new rear differential fill plug. See Figure 4.
• Torque: 21 lb.ft (29 Nm)
NOTE: Edge differential shown, other vehicles similar.
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
2068D
FRONT OF
VEHICLE
REAR DIFFERENTIAL FILL PLUG
FIGURE 4

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