Safety Recall 20S63 – Front Halfshaft Bracket Replacement – 2014-2015 Ford Taurus, 2014-2016 Explorer, & 2014 Edge

SEOCONTENT-START

December 2020
Ford Motor Company
Ford Customer Service Division
P. O. Box 1904
Dearborn, Michigan 48121 1904
* * * IMPORTANT SAFETY RECALL * * *
Safety Recall Notice 20S63 / NHTSA Recall 20V-692
2015 Explorer
Your Vehicle Identification Number (VIN):
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Ford Motor Company has decided that a defect which relates to motor vehicle safety exists in your
vehicle, with the VIN shown above.
We apologize for this situation and want to assure you that, with your assistance, we will correct this
condition. Our commitment, together with your dealer, is to provide you with the highest level of service
and support.
What is the issue? On your vehicle, the support bracket for your Front Drive Axle Halfshaft may
fail. This may result in a vibration, grinding, banging or clicking noise from the
driveline while moving.
What is the risk? The support bracket may fail without warning and could result in a loss of
movement. In some instances, there may be a loss of park function that
could result in unintended vehicle movement, increasing the risk of accident.
What will Ford and
your dealer do?
Ford Motor Company is working closely with its suppliers to produce parts for
this repair. When parts become available, Ford Motor Company will notify
you via mail to schedule a service appointment with your dealer for repairs to
be completed free of charge (parts and labor).
What should you do? Please apply the parking brake before removing the ignition key and
exiting the vehicle. Refer to the Owner’s Manual for additional
information.
When parts are available, Ford Motor Company will send a letter to inform
you that parts are available and to contact your dealer to schedule a repair.
Ford has not issued instructions to stop driving your vehicle under this safety
recall. When parts are available, you should contact your dealer for an
appointment to have your vehicle remedied as soon as practicable. You can
continue to safely drive your vehicle.
If you do not already have a servicing dealer, you can access
www.owner.ford.com for dealer addresses, maps, and driving instructions.
Please note: Federal law requires that any vehicle lessor receiving this
recall notice must forward a copy of this notice to the lessee within ten
days.
COVID-19
(CORONAVIRUS)
Ford dealerships have implemented enhanced protocols to ensure both your
safety and the safety of dealership employees. This includes specific
procedures for cleaning and disinfecting customer vehicles before and after
each vehicle is serviced. In most places, vehicle service has been deemed a
critical service. Please contact your local dealer to confirm current service
hours. For more information on how Ford and your local dealer are working
hard to keep you on the road during these challenging times, please visit
www.owner.ford.com.
Thank you for your attention to this important matter.
Ford Customer Service Division
JOHN A. SAMPLE
123 SAMPLE ST
SAMPLE CITY, MI 12345-6789
JOHN A. SAMPLE
123 SAMPLE ST
SAMPLE CITY, MI 12345-6789
* * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * *
Aviso de campaña de seguridad 20S63 / Campaña 20V-692 de la NHTSA
2015 Explorer
Número de identificación del vehículo (VIN):
Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad y Tránsito de Vehículos de los EE. UU.
Ford Motor Company ha determinado que existe un defecto relacionado con la seguridad de su vehículo, con el
VIN que aparece más arriba.
Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema. Nuestro
compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel.
¿Cuál es el
problema?
El soporte de la semiflecha del eje de propulsión delantero de su vehículo podría
fallar. Esto podría provocar vibración junto con un chirrido, golpeteo o crujido
proveniente del eje propulsor mientras el vehículo está en movimiento.
¿Qué riesgo existe? El soporte podría fallar sin advertencia y podría provocar una pérdida de movimiento.
En algunas instancias, se podría observar una pérdida de la función de
estacionamiento, lo cual podría generar un movimiento no intencionado del vehículo,
lo cual aumenta el riesgo de accidente.
¿Qué medidas
adoptarán Ford y su
distribuidor?
Ford Motor Company colabora estrechamente con sus proveedores para fabricar las
piezas para esta reparación. Cuando estas estén disponibles,
Ford Motor Company le avisará mediante correo para programar una cita de servicio
con su distribuidor y así realizar las reparaciones sin costo alguno (piezas y mano de
obra).
¿Qué debe hacer? Aplique el freno de estacionamiento antes de quitar la llave de encendido y salir
del vehículo. Consulte el Manual del propietario para obtener más información.
Cuando las piezas estén disponibles, Ford Motor Company le enviará una carta para
informarle la disponibilidad de estas y solicitarle que se comunique con su distribuidor
a fin de programar la reparación.
Para esta campaña de seguridad, Ford no ha emitido instrucciones de dejar de
manejar el vehículo. Cuando las piezas se encuentren disponibles, deberá ponerse en
contacto con su distribuidor a fin de programar una cita para solucionar este problema
lo más pronto posible. Puede continuar manejando su vehículo con seguridad.
Si aún no tiene un distribuidor para realizar el servicio, puede acceder a
www.owner.ford.com para conocer las direcciones de los distribuidores, ver mapas y
obtener las instrucciones para llegar.
Tenga presente que: la ley federal exige que los arrendadores de vehículos que
reciban este aviso de campaña envíen una copia del mismo al arrendatario en
un plazo de diez días.
COVID-19
(CORONAVIRUS)
Los distribuidores Ford han implementado protocolos mejorados con el fin de
asegurar tanto su seguridad como la de los empleados de los diferentes distribuidores.
Esto incluye procedimientos específicos de limpieza y desinfección antes y después
de realizar servicio en cada uno de los vehículos de nuestros clientes. En la mayoría
de los lugares, la atención de vehículos se ha considerado un servicio esencial.
Póngase en contacto con su distribuidor local para confirmar las horas de servicio
actuales. Para obtener más información sobre cómo Ford y su distribuidor local están
trabajando arduamente para mantenerlo en las calles durante estos tiempos difíciles,
visite www.owner.ford.com.
Gracias por su atención en este asunto sumamente importante.
Ford, División de Servicio al Cliente
Diciembre de 2020
Ford Motor Company
División de Servicio al Cliente de Ford
P. O. Box 1904
Dearborn, Michigan 48121

*************************************************************************************************************

February 2021
Ford Motor Company
Ford Customer Service Division
P. O. Box 1904
Dearborn, Michigan 48121 1904
* * * IMPORTANT SAFETY RECALL * * *
Safety Recall Notice 20S63 / NHTSA Recall 20V-692
2015 Explorer
Your Vehicle Identification Number (VIN):
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Ford Motor Company has decided that a defect which relates to motor vehicle safety exists in your
vehicle, with the VIN shown above.
We apologize for this situation and want to assure you that, with your assistance, we will correct this
condition. Our commitment, together with your dealer, is to provide you with the highest level of service
and support.
What is the issue? On your vehicle, the support bracket for your Front Drive Axle Halfshaft may
fail. This may result in a vibration, grinding, banging or clicking noise from the
driveline while moving.
What is the risk? The support bracket may fail without warning and could result in a loss of
movement. In some instances, there may be a loss of park function that
could result in unintended vehicle movement, increasing the risk of an
accident.
What will Ford and
your dealer do?
Parts are now available to repair your vehicle. Ford Motor Company has
authorized your dealer to replace the support bracket free of charge (parts
and labor).
How long will it take? The time needed for this repair is less than one-half day. However, due to
service scheduling requirements, your dealer may need your vehicle for a
longer period of time.
What should you do? Please call your dealer without delay and request a service date for Recall
20S63. Provide the dealer with your VIN, which is printed near your name at
the beginning of this letter.
Ford has not issued instructions to stop driving your vehicle under this safety
recall. You should contact your dealer for an appointment to have your
vehicle remedied as soon as practicable. You can continue to safely drive
your vehicle.
If you do not already have a servicing dealer, you can access
owner.ford.com for dealer addresses, maps, and driving instructions.
Ford Motor Company wants you to have this safety recall completed on your
vehicle. The vehicle owner is responsible for making arrangements to have
the work completed. Ford Motor Company can deny coverage for any vehicle
damage that may result from the failure to have this recall performed on a
timely basis. Therefore, please have this recall performed as soon as
possible.
Please note: Federal law requires that any vehicle lessor receiving this
recall notice must forward a copy of this notice to the lessee within ten
days.
JOHN A. SAMPLE
123 SAMPLE ST
SAMPLE CITY, MI 12345-6789
What should you do?
(continued)
NOTE: You can receive information about Recalls and Customer Satisfaction
Programs through our FordPass App. The app can be downloaded through
the App Store or Google Play. In addition there are other features such as
reserving and paying for parking in certain locations and controlling certain
functions on your vehicle (lock or unlock doors, remote start) if it is equipped
to allow control.
COVID-19
(CORONAVIRUS)
Ford dealerships have implemented enhanced protocols to ensure both your
safety and the safety of dealership employees. This includes specific
procedures for cleaning and disinfecting customer vehicles before and after
each vehicle is serviced. In most places, vehicle service has been deemed a
critical service. Please contact your local dealer to confirm current service
hours. For more information on how Ford and your local dealer are working
hard to keep you on the road during these challenging times, please visit
owner.ford.com.
Have you previously
paid for this repair?
If you have previously paid for a repair that addresses the issue described in
this letter, you still need to have this recall performed to ensure the correct
parts were used.
You may be eligible for a refund of previously paid repairs. Refunds will only
be provided for service related to Front Halfshaft Support Bracket. To verify
eligibility and expedite reimbursement, give your paid original receipt to your
dealer.
Refund requests may also be sent directly to Ford Motor Company. To
request your refund from Ford, send the refund request with all required
documentation, including your original repair receipt (no photocopies), to
Ford Motor Company at P.O. Box 6251, Dearborn, Michigan 48121-6251.
Refund requests mailed to this address may take up to 60 days to process.
Your original receipt will be returned to you.
Detailed information regarding eligibility for Ford’s reimbursement program
and documentation requirements may be obtained by contacting the Ford
Customer Relationship Center at 1-866-436-7332.
What if you no longer
own this vehicle?
If you no longer own this vehicle, and have an address for the current owner,
please forward this letter to the new owner.
You received this notice because government regulations require that
notification be sent to the last known owner of record. Our records are based
primarily on state registration and title data, which indicate that you are the
current owner.
Can we assist you
further?
If you have difficulties getting your vehicle repaired promptly and without
charge, please contact your dealership’s Service Manager for assistance.
RETAIL OWNERS: If you have questions or concerns, please contact our
Ford Customer Relationship Center at 1-866-436-7332 and one of our
representatives will be happy to assist you. If you wish to contact us through
the Internet, our address is: owner.ford.com.
For the hearing impaired call 1-800-232-5952 (TDD). Representatives are
available Monday through Friday: 8:00AM – 8:00PM (Eastern Time).
FLEET OWNERS: If you have questions or concerns, please contact our
Fleet Customer Information Center at 1-800-34-FLEET, choose Option #3,
and one of our representatives will be happy to assist you. If you wish to
contact us through the Internet, our address is: fleet.ford.com.
Representatives are available Monday through Friday: 8:00AM – 8:00PM
(Eastern Time).
If you are still having difficulty getting your vehicle repaired in a reasonable
time or without charge, you may write the Administrator, National Highway
Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C.
20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236
(TTY: 1-800-424-9153) or go to safercar.gov. Reference NHTSA Safety
Recall 20V-692.
Thank you for your attention to this important matter.
Ford Customer Service Division
JOHN A. SAMPLE
123 SAMPLE ST
SAMPLE CITY, MI 12345-6789
* * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * *
Aviso de campaña de seguridad 20S63 / Campaña de la NHTSA 20V-692
2015 Explorer
Número de identificación del vehículo (VIN):
Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad y Tránsito de Vehículos de los
EE. UU.
Ford Motor Company ha determinado que existe un defecto relacionado con la seguridad de su
vehículo, con el VIN que aparece más arriba.
Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema.
Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel.
¿Cuál es el
problema?
El soporte de la semiflecha del eje de propulsión delantero de su vehículo
podría fallar. Esto podría provocar vibración junto con un chirrido, golpeteo o
crujido proveniente del eje propulsor mientras el vehículo está en movimiento.
¿Qué riesgo existe? El soporte podría fallar sin advertencia y podría provocar una pérdida de
movimiento. En algunas instancias, se podría observar una pérdida de la
función de estacionamiento, lo cual podría generar un movimiento no
intencionado del vehículo, lo cual aumenta el riesgo de accidente.
¿Qué medidas
adoptarán Ford y su
distribuidor?
En este momento las piezas para reparar su vehículo se encuentran
disponibles. Ford Motor Company ha autorizado a su distribuidor a
reemplazar el soporte sin costo alguno (piezas y mano de obra).
¿Cuánto tiempo
tomará?
El tiempo necesario para reparar será menos de medio día. Sin embargo,
debido a los requisitos de planificación de servicio, es posible que su
distribuidor tarde un poco más.
¿Qué debe hacer? Llame de inmediato al distribuidor y solicite una cita de servicio para realizar la
campaña 20S63. Proporcione el VIN a su distribuidor, el cual está impreso
debajo de sus datos al comienzo de esta carta.
Para esta campaña de seguridad, Ford no ha emitido instrucciones de no
manejar el vehículo. Deberá ponerse en contacto con su distribuidor a fin de
programar una cita para solucionar este problema lo más pronto posible.
Puede continuar manejando su vehículo con seguridad.
Si aún no tiene un distribuidor para realizar el servicio, puede acceder a
owner.ford.com para conocer las direcciones de los distribuidores, ver mapas
y obtener las instrucciones para llegar.
Ford Motor Company le recomienda realizar esta campaña de seguridad en
su vehículo. El propietario del vehículo es responsable de realizar los arreglos
necesarios para llevar a cabo el trabajo. Ford Motor Company puede negar la
cobertura en caso de que el vehículo hubiese sufrido daños por no haber
realizado la campaña de manera oportuna. Por lo tanto, le solicitamos que
realice esta campaña lo antes posible.
Tenga presente que: La ley federal exige que los arrendadores de
vehículos que reciban este aviso de campaña envíen una copia del
mismo al arrendatario en un plazo de diez días.
3 of 4
A/3/000001/0001
06651
20S63 PA/DTB120S631
Febrero de 2021
Ford Motor Company
División de Servicio al Cliente de Ford
P. O. Box 1904
Dearborn, Michigan 48121
¿Qué debe hacer?
(continuación)
NOTA: Puede recibir información sobre las campañas y los programas de
satisfacción del cliente a través de la aplicación FordPass. La aplicación se
puede descargar a través de App Store o Google Play. Adicionalmente,
existen otras funciones, como reserva y pago de estacionamientos en ciertos
lugares, además de control de ciertas funciones en el vehículo (bloqueo y
desbloqueo de puertas, arranque remoto) si así está equipado para permitir el
control.
COVID-19
(CORONAVIRUS)
Los distribuidores Ford han implementado protocolos mejorados con el fin de
asegurar tanto su seguridad como la de los empleados de los diferentes
distribuidores. Esto incluye procedimientos específicos de limpieza y
desinfección antes y después de realizar servicio en cada uno de los
vehículos de nuestros clientes. En la mayoría de los lugares, la atención de
vehículos se ha considerado un servicio esencial. Póngase en contacto con
su distribuidor local para confirmar las horas de servicio actuales. Para
obtener más información sobre cómo Ford y su distribuidor local están
trabajando arduamente para mantenerlo en las calles durante estos tiempos
difíciles, visite owner.ford.com.
¿Ha pagado
anteriormente por
esta reparación?
Si usted ha pagado previamente por una reparación que aborda el problema
descrito en esta carta, igualmente deberá realizar esta campaña de seguridad
a fin de asegurarse de que se hayan utilizado las piezas correctas.
Es posible que cumpla con los requisitos para recibir un reembolso por las
reparaciones pagadas previamente. Los reembolsos solo se ofrecerán para
servicios relacionados con el soporte de la semiflecha delantera. Para
comprobar si cumple con los requisitos y agilizar el reembolso, proporcione el
recibo de pago original a su distribuidor.
También puede enviar las solicitudes de reembolso directamente a
Ford Motor Company. Para solicitar un reembolso a Ford, envíe la solicitud
con toda la documentación requerida, incluido el recibo original de la
reparación (no envíe fotocopias), a Ford Motor Company, P.O. Box 6251,
Dearborn, Michigan 48121-6251. El procesamiento de las solicitudes de
reembolso enviadas a esta dirección puede tardar hasta 60 días. Su recibo
original le será regresado.
Comuníquese con el Centro de Relación con Clientes al 1-866-436-7332 para
obtener información detallada relacionada con el programa de reembolso de
Ford y los requisitos de documentación.
¿Qué pasa si usted
ya no es el
propietario del
vehículo?
Si usted ya no es el propietario del vehículo y tiene la dirección del propietario
actual, le solicitamos que le reenvíe esta carta.
Usted recibió este aviso porque las regulaciones del gobierno exigen el envío
de notificaciones al propietario conocido más reciente del registro. Nuestros
registros se basan principalmente en datos estatales y de propiedad, que
indican que usted es el propietario actual del vehículo.
¿Podemos hacer
algo más por usted?
Si tiene problemas para reparar de inmediato su vehículo y sin costo alguno,
comuníquese con el Gerente de Servicio de su distribuidor para solicitar
ayuda.
PROPIETARIOS MINORISTAS: Si tiene dudas o preguntas, comuníquese
con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332 y uno
de nuestros representantes con gusto lo atenderá. Si desea comunicarse con
nosotros a través de Internet, nuestra dirección es: owner.ford.com.
Las personas con problemas de audición pueden llamar al 1-800-232-5952
(TDD). Los representantes atienden de lunes a viernes, de 8:00 a.m. a
8:00 p.m. (hora del este).
PROPIETARIOS DE FLOTAS: Si tiene dudas o preguntas, comuníquese con
nuestro Centro de Información a Clientes de flotas al 1-800-34-FLEET,
elija la opción n.° 3 y uno de nuestros representantes con gusto lo atenderá.
Si desea comunicarse con nosotros a través de Internet, nuestra dirección es:
fleet.ford.com.
Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m.
(hora del este).
Si continúa con dificultades para reparar su vehículo en un tiempo razonable o
sin cargo, le sugerimos que escriba al Administrador, National Highway Traffic
Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 o
bien que llame sin cargo a la línea directa de seguridad vehicular al
1-888-327-4236 (TTY: 1-800-424-9153) o visite safercar.gov. Referencia:
Campaña de seguridad 20V-692 de la NHTSA.
Gracias por su atención en este asunto sumamente importante.
Ford, División de Servicio al Cliente

*************************************************************************************************************

 Copyright 2020 Ford Motor Company
David J. Johnson Ford Motor Company
Director P. O. Box 1904
Service Engineering Operations Dearborn, Michigan 48121
Ford Customer Service Division
November 12, 2020
TO: All U.S. Ford and Lincoln Dealers
SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Advance Notice –
Safety Recall 20S63
Certain 2014-2015 Model Year Taurus, 2014-2016 Model Year Explorer, and 2014
Model Year Edge Equipped with a 2.0L or 2.3L Engine
Front Halfshaft Bracket Replacement
AFFECTED VEHICLES
Vehicle Model Year Assembly Plant Build Dates
Taurus 2014-2015 Chicago November 1, 2013 through December 8, 2015
Explorer 2014-2016 Chicago November 1, 2013 through December 23, 2015
Edge 2014 Oakville November 1, 2014 through December 23, 2015
Affected vehicles are identified in OASIS and FSA VIN Lists.
REASON FOR THIS SAFETY RECALL
In some of the affected vehicles, the vehicle may experience a failure of the Front Halfshaft Bracket. A
damaged Halfshaft Bracket can cause a vibration, grinding, banging noise from the driveline while
moving. The bracket may fail without warning and could result in a loss of movement while driving. In
some instances, there may be a loss of park function that could result in unintended vehicle
movement, increasing the risk of accident. In addition, a failed bracket can allow separation of the
halfshaft from the engine resulting in secondary damage to surrounding components.
SERVICE ACTION
DO NOT DEMONSTRATE OR DELIVER any new in-stock vehicles involved in this safety recall. A
complete Dealer Bulletin with repair instructions will be provided when parts are available in sufficient
quantity to support this safety recall.
IMPORTANT: Dealers should open a Repair Order (RO) only when a full dealer bulletin is
published. Opening a RO against an Awareness or Advance Notice will result in warranty
rejections against a recall.
CUSTOMER NOTIFICATION
Owners of record will be notified via first-class mail week of November 30, 2020 advising of no parts
currently available, then notified after repair instructions and parts ordering information have been
provided to dealers.
PLEASE NOTE:
Federal law requires dealers to complete this recall service before a new vehicle is delivered to
the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of
up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory prior to delivery.
 Copyright 2020 Ford Motor Company
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician
Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or
listed under the SSSC tab.
Sincerely,
David J. Johnson

*************************************************************************************************************

 Copyright 2021 Ford Motor Company
David J. Johnson Ford Motor Company
Director P. O. Box 1904
Service Engineering Operations Dearborn, Michigan 48121
Ford Customer Service Division
February 2, 2021
TO: All U.S. Ford and Lincoln Dealers
SUBJECT: Safety Recall 20S63 – Supplement #1
Certain Front Wheel Drive 2014-2015 Model Year Taurus, 2014-2016 Model Year
Explorer, and 2014 Model Year Edge Vehicles Equipped with a 2.0L or 2.3L Engine
Front Halfshaft Bracket Replacement
New! REASON FOR THIS SUPPLEMENT
 Some vehicles with later build dates may have been produced with updated Front Halfshaft
Bracket
 Technical instructions updated with inspection procedure
 Inspection only labor operation added
AFFECTED VEHICLES
Vehicle Model Year Assembly Plant Build Dates
Taurus 2014-2015 Chicago November 1, 2013 through December 8, 2015
Explorer 2014-2016 Chicago November 1, 2013 through December 23, 2015
Edge 2014 Oakville November 1, 2014 through December 23, 2014
Affected vehicles are identified in OASIS and FSA VIN Lists.
REASON FOR THIS SAFETY RECALL
In some of the affected vehicles, the vehicle may experience a failure of the Front Halfshaft Bracket. A
damaged Halfshaft Bracket can cause a vibration, grinding, banging noise from the driveline while
moving. The bracket may fail without warning and could result in a loss of movement while driving. In
some instances, there may be a loss of park function that could result in unintended vehicle
movement, increasing the risk of accident. In addition, a failed bracket can allow separation of the
halfshaft from the engine resulting in secondary damage to surrounding components.
New! SERVICE ACTION
Dealers are to inspect Front Halfshaft Bracket and if necessary, replace per technical instructions.
This service must be performed on all affected vehicles at no charge to the vehicle owner.
OWNER NOTIFICATION MAILING SCHEDULE
Owner letters are expected to be mailed the week of February 1, 2021. Dealers should repair any
affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.
PLEASE NOTE:
Federal law requires dealers to complete this recall service before a new vehicle is delivered to
the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of
up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory before delivery.
 Copyright 2021 Ford Motor Company
New! ATTACHMENTS
Attachment I: Administrative Information
Attachment II: Labor Allowances and Parts Ordering Information
Attachment III: Technical Information
Owner Notification Letters
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician
Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or
listed under the SSSC tab.
Sincerely,
David J. Johnson
 Copyright 2021 Ford Motor Company
ATTACHMENT I
Page 1 of 2
Safety Recall 20S63 – Supplement #1
Certain Front Wheel Drive 2014-2015 Model Year Taurus, 2014-2016 Model Year Explorer, and 2014
Model Year Edge Vehicles Equipped with a 2.0L or 2.3L Engine
Front Halfshaft Bracket Replacement
OASIS ACTIVATION
OASIS was activated on November 12, 2020
FSA VIN LISTS ACTIVATION
FSA VIN Lists was made available through https://web.fsavinlists.dealerconnection.com on November
12, 2020. Owner names and addresses will be available by February 15, 2021.
NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle
registration records. The use of such motor vehicle registration data for any purpose other than in
connection with this recall is a violation of law in several states, provinces, and countries. Accordingly,
you must limit the use of this listing to the follow-up necessary to complete this recall.
SOLD VEHICLES
 Ford has not issued instructions to stop selling/delivering or driving used vehicles under this
safety recall. Owners should contact their dealer for an appointment to have their vehicles
remedied as soon as practicable. Owners can continue to safely drive their vehicles.
 Immediately contact any of your affected customers whose vehicles are not on your VIN list
but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when
available) and schedule a service date.
 Correct other affected vehicles identified in OASIS which are brought to your dealership.
 Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle
inventory.
STOCK VEHICLES
 Correct all affected units in your new vehicle inventory before delivery.
 Use OASIS to identify any affected vehicles in your used vehicle inventory.
DEALER-OPERATED RENTAL VEHICLES
The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental
company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please
consult your legal counsel for legal advice.
TITLE BRANDED / SALVAGED VEHICLES
Affected title branded and salvaged vehicles are eligible for this recall.
OWNER REFUNDS
 This safety recall must still be performed, even if the owner has paid for a previous
repair. Claiming a refund will not close the recall on the vehicle.
 Ford Motor Company is offering a refund for owner-paid repairs covered by this recall if the
repair was performed prior to the date indicated in the reimbursement plan, which is posted
with this bulletin. Owners are directed to seek reimbursement through authorized dealers or, at
their option, directly through Ford Motor Company at P.O. Box 6251, Dearborn, MI 48121-
6251.
 Refunds will only be provided for the cost associated with Front Halfshaft Bracket repairs.
 Copyright 2021 Ford Motor Company
ATTACHMENT I
Page 2 of 2
Safety Recall 20S63 – Supplement #1
Certain Front Wheel Drive 2014-2015 Model Year Taurus, 2014-2016 Model Year Explorer, and 2014
Model Year Edge Vehicles Equipped with a 2.0L or 2.3L Engine
Front Halfshaft Bracket Replacement
RENTAL VEHICLES
Rental vehicles are not approved for this program.
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
 For related damage and access time requirements, refer to the Warranty and Policy Manual /
Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances
for FSA’s / Related Damage.
 For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is
required, although related damage must be on a separate repair line with the “Related
Damage” radio button checked.
o Ford vehicles – 3 years or 36,000 miles
CLAIMS PREPARATION AND SUBMISSION
 Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty
Solution (OWS) online.
o When entering claims, select claim type 31: Field Service Action. The FSA number
20S63 is the sub code.
o For additional claims preparation and submission information, refer to the Recall and
Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
 Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a
separate repair line from the FSA with same claim type and sub code as described in Claim
Entry above.
IMPORTANT: Click the Related Damage Indicator radio button.
 Refunds: Submit refunds on a separate repair line.
– Program Code: 20S63 – Misc. Expense: ADMIN
– Misc. Expense: REFUND – Misc. Expense: 0.2 Hrs.
o Multiple refunds should be submitted on one repair line and the invoice details for each
repair should be detailed in the comments section of the claim.
 Copyright 2021 Ford Motor Company
ATTACHMENT II
Page 1 of 1
Safety Recall 20S63 – Supplement #1
Certain Front Wheel Drive 2014-2015 Model Year Taurus, 2014-2016 Model Year Explorer, and 2014
Model Year Edge Vehicles Equipped with a 2.0L or 2.3L Engine
Front Halfshaft Bracket Replacement
New! LABOR ALLOWANCES
Description Labor Operation Labor Time
Inspect Front Halfshaft Bracket (Inspection Passes) 20S63A 0.3 Hours
Inspect and Replace Front Halfshaft Bracket 20S63B 0.6 Hours
PARTS REQUIREMENTS / ORDERING INFORMATION
Part Number Description Order
Quantity
Claim
Quantity
FB5Z-3K305-B Front Halfshaft Bracket 1 1
W706931-S439 Studs for Halfshaft Bracket (2 required, 4 in pkg) 1 2
W701731-S439 Nuts (2 required, 4 in pkg) 1 2
W500635-S439 Mounting Bolts (3 required, 1 in pkg) 3 3
Order your parts through normal order processing channels. To guarantee the shortest delivery time,
an emergency order for parts must be placed.
DEALER PRICE
For latest prices, refer to DOES II.
PARTS RETENTION, RETURN, & SCRAPPING
Follow the provisions of the Warranty and Policy Manual, Section 1 – WARRANTY PARTS
RETENTION AND RETURN POLICIES. If a replaced part receives a scrap disposition, the part must
be scrapped in accordance with all applicable local, state and federal environmental protection and
hazardous material regulations. Federal law prohibits selling motor vehicle parts or components that
are under safety, compliance, or emissions recall.
EXCESS STOCK RETURN
Excess stock returned for credit must have been purchased from Ford Customer Service Division in
accordance with Policy Procedure Bulletin 4000.
ATTACHMENT III
PAGE 1 OF 2
SAFETY RECALL 20S63-S1
CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
02/2021
CERTAIN FRONT WHEEL DRIVE 2014-2015 MODEL YEAR TAURUS, 2014-2016
MODEL YEAR EXPLORER, AND 2014 MODEL YEAR EDGE VEHICLES EQUIPPED
WITH A 2.0L OR 2.3L ENGINE — FRONT HALF SHAFT BRACKET REPLACEMENT
SERVICE PROCEDURE
1. If equipped, remove the underbody shield. Please follow the Workshop Manual (WSM) Procedures in
Section 205-04.
2. Inspect the Right Hand (RH) side half shaft bracket. Is the new style bracket already installed?
The new bracket will have three mounting bolts, the old style bracket will have two. See Figure 1.
Yes – Passes Inspection, The inspection is complete, install the underbody shield, if removed.
No – Does Not Pass Inspection,Proceed to Step 3.
3. If equipped, remove the two (2) side shield screws and remove the shield located in the passenger
fender splash shield area.
4. Remove the front RH wheel and tire assembly. Please follow the WSM Procedures in
Section 204-04A.
5. If equipped, remove the two (2) heated oxygen sensor wiring retainers on the half shaft bearing nuts.
6. Remove and discard the two (2) half shaft retaining nuts.
7. Remove and discard the two (2) RH half shaft bearing bracket bolts and remove the bracket.
NOTE: To see the old and new half shaft bracket. See Figure 1.
2098A
NEW
FEELER
GAUGE
OLD
HALF
SHAFT
BRACKET
HALF
SHAFT
BRACKET
FIGURE 1
ATTACHMENT III
PAGE 2 OF 2
SAFETY RECALL 20S63-S1
CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
02/2021
8. Install two (2) new half shaft bearing studs into the new bracket.
• Torque: 15 Nm (11 lb-ft).
9. Install the new RH half shaft bearing bracket and three (3) bolts.
• Torque: 48 Nm (35 lb-ft).
10. Install the two (2) new half shaft retaining nuts. Please follow the WSM Procedures in Section 205-04.
• Torque: 25 Nm (18 lb-ft).
11. If equipped, reverse the removal procedure to install the underbody shields.
12. Install the RH wheel and tire assembly. Please follow the WSM Procedures in Section 204-04A.
IMPORTANT NOTE: Federal law prohibits selling motor vehicle parts or components that are under
safety, compliance, or emissions recall. Unless a part is requested to be
returned to Ford, all parts replaced under this FSA must be scrapped in
accordance with all applicable local, state and federal environmental
protection and hazardous material regulations. Refer to the Parts Retention,
Return, & Scrapping section of the FSA dealer bulletin for further information.

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