Safety Recall 20S66 – Transmission Oil Cooler Line Inspection – 2021 Ford F-650 & F-750

SEOCONTENT-START

April, 2021
* * * IMPORTANT SAFETY RECALL REMINDER * * *
According to our records, your 2021 F-650 Ford Truck has not had necessary safety recall repairs made. We
urge you to have the free repair performed at your local dealership as soon as possible.
Recall Number
and Description:
20S66 – TRANSMISSION OIL COOLER LINE INSPECTION
What is the
issue?
On your vehicle, it is possible one of the Transmission Oil Cooler Lines may have been
improperly installed, which may subsequently come in contact with the Air Conditioning Pulley.
This may result in a leak.
Leaking transmission fluid can result in erratic shifting, missed gear shifting, vibration, shudder
and check engine light illumination. Leaking transmission fluid in this location could also come
in contact with the engine exhaust, creating a fire risk.
If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332.
If you wish to contact us through the Internet, our address is: owner.ford.com.
Thank you for your attention to this very important matter.
Abril de, 2021
* * * RECORDATORIO IMPORTANTE PROGRAMA DE SEGURIDAD * * *
SegUR nuestros registros, no se realizaron en sur 2021 F-650 Ford Truck las reparaciones necesarias correspondientes a la
campaña de seguridad. Le solicitamos que realice esta reparación gratuita en su distribuidor local lo antes posible.
Número y
descripción de la
campaña:
20S66 – INSPECCIÓN DE LA TUBERÍA DEL ENFRIADOR DE ACEITE DE LA
TRANSMISIÓN
¿Cuál es el
problema?
Es posible que una de las tuberías del enfriador de aceite de la transmisión de su vehículo
se haya instalado incorrectamente, lo cual, con el tiempo, podría generar contacto con la
polea del aire acondicionado. Esto podría provocar una fuga.
Una fuga del fluido de la transmisión podría ocasionar cambios erráticos, ausencia de
cambios de velocidad, vibración, trepidación y el encendido de la luz de revisión del motor.
Una fuga de fluido de la transmisión en esta ubicación también podría provocar contacto con
el escape del motor y crear un riesgo de incendio.
Si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332.
Si desea ponerse en contacto con nosotros a través de Internet, nuestra dirección es: owner.ford.com.
Gracias por su atenciic en este asunto sumamente importante.
SEE OTHER SIDE FOR
OPENING INSTRUCTIONS
SEE OTHER SIDE FOR
OPENING INSTRUCTIONS
REMOVE THESE SIDE EDGES FIRST
Š THEN FOLD, CREASE AND TEAR THIS STUB ALONG PERFORATION Š
REMOVE THESE SIDE EDGES FIRST
Š THEN FOLD, CREASE AND TEAR THIS STUB ALONG PERFORATION Š
P.O. BOX 1904
DEARBORN, MI 48121-1904

**********************************************************************************************************

December 2020
Ford Motor Company
Ford Customer Service Division
P. O. Box 1904
Dearborn, Michigan 48121 1904
* * * IMPORTANT SAFETY RECALL * * *
Safety Recall Notice 20S66 / NHTSA Recall 20V-691
2021 F-650 Ford Truck
Your Vehicle Identification Number (VIN):
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Ford Motor Company has decided that a defect which relates to motor vehicle safety exists in your
vehicle, with the VIN shown above.
We apologize for this situation and want to assure you that, with your assistance, we will correct this
condition. Our commitment, together with your dealer, is to provide you with the highest level of service
and support.
What is the issue? On your vehicle, it is possible one of the Transmission Oil Cooler Lines may
have been improperly installed, which may subsequently come in contact
with the Air Conditioning Pulley. This may result in a leak.
What is the risk? Leaking transmission fluid can result in erratic shifting, missed gear shifting,
vibration, shudder and check engine light illumination. Leaking transmission
fluid in this location could also come in contact with the engine exhaust,
creating a fire risk.
What will Ford and
your dealer do?
Ford Motor Company has authorized your dealer to inspect the Transmission
Oil Cooler Lines and replace if necessary free of charge (parts and labor).
How long will it take? The time needed for this repair is less than one-half day. However, due to
service scheduling requirements, your dealer may need your vehicle for a
longer period of time.
What should you do? Please call your dealer without delay and request a service date for Recall
20S66. Provide the dealer with your VIN, which is printed near your name at
the beginning of this letter.
Ford has not issued instructions to stop driving your vehicle under this safety
recall. You should contact your dealer for an appointment to have your
vehicle remedied as soon as practicable. You can continue to safely drive
your vehicle.
If you do not already have a servicing dealer, you can access
www.owner.Ford.com for dealer addresses, maps, and driving instructions.
Ford Motor Company wants you to have this safety recall completed on your
vehicle. The vehicle owner is responsible for making arrangements to have
the work completed. Ford Motor Company can deny coverage for any
vehicle damage that may result from the failure to have this recall performed
on a timely basis. Therefore, please have this recall performed as soon as
possible.
Please note: Federal law requires that any vehicle lessor receiving this
recall notice must forward a copy of this notice to the lessee within ten
days.
JOHN A. SAMPLE
123 SAMPLE ST
SAMPLE CITY, MI 12345-6789
What should you do?
(continued)
NOTE: You can receive information about Recalls and Customer
Satisfaction Programs through our FordPass App. The app can be
downloaded through the App Store or Google Play. In addition there are
other features such as reserving and paying for parking in certain locations
and controlling certain functions on your vehicle (lock or unlock doors,
remote start) if it is equipped to allow control.
COVID-19
(CORONAVIRUS)
Ford dealerships have implemented enhanced protocols to ensure both your
safety and the safety of dealership employees. This includes specific
procedures for cleaning and disinfecting customer vehicles before and after
each vehicle is serviced. In most places, vehicle service has been deemed a
critical service. Please contact your local dealer to confirm current service
hours. For more information on how Ford and your local dealer are working
hard to keep you on the road during these challenging times, please visit
www.owner.Ford.com.
What if you no longer
own this vehicle?
If you no longer own this vehicle, and have an address for the current owner,
please forward this letter to the new owner.
You received this notice because government regulations require that
notification be sent to the last known owner of record. Our records are based
primarily on state registration and title data, which indicate that you are the
current owner.
Can we assist you
further?
If you have difficulties getting your vehicle repaired promptly and without
charge, please contact your dealership’s Service Manager for assistance.
RETAIL OWNERS: If you have questions or concerns, please contact our
Ford Customer Relationship Center at 1-866-436-7332 and one of our
representatives will be happy to assist you. If you wish to contact us through
the Internet, our address is: www.owner.Ford.com.
For the hearing impaired call 1-800-232-5952 (TDD). Representatives are
available Monday through Friday: 8:00AM – 8:00PM (Eastern Time).
FLEET OWNERS: If you have questions or concerns, please contact our
Fleet Customer Information Center at 1-800-34-FLEET, choose Option
#3, and one of our representatives will be happy to assist you. If you wish to
contact us through the Internet, our address is: www.fleet.Ford.com.
Representatives are available Monday through Friday: 8:00AM – 8:00PM
(Eastern Time).
If you are still having difficulty getting your vehicle repaired in a reasonable
time or without charge, you may write the Administrator, National Highway
Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C.
20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236
(TTY: 1-800-424-9153) or go to www.safercar.gov. Reference NHTSA
Safety Recall 20V-691.
Thank you for your attention to this important matter.
Ford Customer Service Division
JOHN A. SAMPLE
123 SAMPLE ST
SAMPLE CITY, MI 12345-6789
* * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * *
Aviso de campaña de seguridad 20S66 / Campaña 20V-691 de la NHTSA
2021 F-650 Ford Truck
Número de identificación del vehículo (VIN):
Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad y Tránsito de Vehículos de los
EE. UU.
Ford Motor Company ha determinado que existe un defecto relacionado con la seguridad de su
vehículo, con el VIN que aparece más arriba.
Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema.
Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel.
¿Cuál es el
problema?
Es posible que una de las tuberías del enfriador de aceite de la transmisión
de su vehículo se haya instalado incorrectamente, lo cual, con el tiempo,
podría generar contacto con la polea del aire acondicionado. Esto podría
provocar una fuga.
¿Qué riesgo existe? Una fuga del fluido de la transmisión podría ocasionar cambios erráticos,
ausencia de cambios de velocidad, vibración, trepidación y el encendido de la
luz de revisión del motor. Una fuga de fluido de la transmisión en esta
ubicación también podría provocar contacto con el escape del motor y crear
un riesgo de incendio.
¿Qué medidas
adoptarán Ford y su
distribuidor?
Ford Motor Company ha autorizado a su distribuidor a inspeccionar y, si fuera
necesario, reemplazar las tuberías del enfriador de aceite de la transmisión
sin costo alguno (piezas y mano de obra).
¿Cuánto tiempo
tomará?
El tiempo necesario para reparar será menos de medio día. Sin embargo,
debido a los requisitos de planificación de servicio, es posible que su
distribuidor tarde un poco más.
¿Qué debe hacer? Llame de inmediato al distribuidor y solicite una cita de servicio para realizar
la campaña 20S66. Proporcione el VIN a su distribuidor, el cual está impreso
debajo de sus datos al comienzo de esta carta.
Para esta campaña de seguridad, Ford no ha emitido instrucciones de no
manejar el vehículo. Deberá ponerse en contacto con su distribuidor a fin de
programar una cita para solucionar este problema lo más pronto posible.
Puede continuar manejando su vehículo con seguridad.
Si aún no tiene un distribuidor para realizar el servicio, puede acceder a
www.owner.Ford.com para conocer las direcciones de los distribuidores, ver
mapas y obtener las instrucciones para llegar.
Ford Motor Company le recomienda realizar esta campaña de seguridad en
su vehículo. El propietario del vehículo es responsable de realizar los arreglos
necesarios para llevar a cabo el trabajo. Ford Motor Company puede negar la
cobertura en caso de que el vehículo hubiese sufrido daños por no haber
realizado la campaña de manera oportuna. Por lo tanto, le solicitamos que
realice esta campaña lo antes posible.
Tenga presente que: La ley federal exige que los arrendadores de
vehículos que reciban este aviso de campaña envíen una copia del
mismo al arrendatario en un plazo de diez días.
Diciembre de 2020
Ford Motor Company
División de Servicio al Cliente de Ford
P. O. Box 1904
Dearborn, Michigan 48121
¿Qué debe hacer?
(continuación)
NOTA: Puede recibir información sobre las campañas y los programas de
satisfacción del cliente a través de la aplicación FordPass. La aplicación se
puede descargar a través de App Store o Google Play. Adicionalmente,
existen otras funciones, como reserva y pago de estacionamientos en ciertos
lugares, además de control de ciertas funciones en el vehículo (bloqueo y
desbloqueo de puertas, arranque remoto) si así está equipado para permitir el
control.
COVID-19
(CORONAVIRUS)
Los distribuidores Ford han implementado protocolos mejorados con el fin de
asegurar tanto su seguridad como la de los empleados de los diferentes
distribuidores. Esto incluye procedimientos específicos de limpieza y
desinfección antes y después de realizar servicio en cada uno de los
vehículos de nuestros clientes. En la mayoría de los lugares, la atención de
vehículos se ha considerado un servicio esencial. Póngase en contacto con
su distribuidor local para confirmar las horas de servicio actuales. Para
obtener más información sobre cómo Ford y su distribuidor local están
trabajando arduamente para mantenerlo en las calles durante estos tiempos
difíciles, visite www.owner.Ford.com.
¿Qué pasa si usted
ya no es el
propietario del
vehículo?
Si usted ya no es el propietario del vehículo y tiene la dirección del propietario
actual, le solicitamos que le reenvíe esta carta.
Usted recibió este aviso porque las regulaciones del gobierno exigen el envío
de notificaciones al propietario conocido más reciente del registro. Nuestros
registros se basan principalmente en datos estatales y de propiedad, que
indican que usted es el propietario actual del vehículo.
¿Podemos hacer
algo más por usted?
Si tiene problemas para reparar de inmediato su vehículo y sin costo alguno,
comuníquese con el Gerente de Servicio de su distribuidor para solicitar
ayuda.
PROPIETARIOS MINORISTAS: Si tiene dudas o preguntas, comuníquese
con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332 y uno
de nuestros representantes con gusto lo atenderá. Si desea comunicarse con
nosotros a través de Internet, nuestra dirección es: www.owner.Ford.com.
Las personas con problemas de audición pueden llamar al 1-800-232-5952
(TDD). Los representantes atienden de lunes a viernes, de 8:00 a.m. a
8:00 p.m. (hora del este).
PROPIETARIOS DE FLOTAS: Si tiene dudas o preguntas, comuníquese con
nuestro Centro de Información a Clientes de flotas al 1-800-34-FLEET,
elija la opción n.° 3 y uno de nuestros representantes con gusto lo atenderá.
Si desea comunicarse con nosotros a través de Internet, nuestra dirección es:
www.fleet.Ford.com.
Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m.
(hora del este).
Si continúa con dificultades para reparar su vehículo en un tiempo razonable
o sin cargo, le sugerimos que escriba al Administrador, National Highway
Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C.
20590 o bien que llame sin cargo a la línea directa de seguridad vehicular al
1-888-327-4236 (TTY: 1-800-424-9153) o visite www.safercar.gov.
Referencia: Campaña de seguridad 20V-691 de la NHTSA.
Gracias por su atención en este asunto sumamente importante.
Ford, División de Servicio al Cliente
**********************************************************************************************************

 Copyright 2020 Ford Motor Company
David J. Johnson Ford Motor Company
Director P. O. Box 1904
Service Engineering Operations Dearborn, Michigan 48121
Ford Customer Service Division
December 17, 2020
TO: All U.S. Ford and Lincoln Dealers
SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Safety Recall 20S66
Certain 2021 Model Year F-650/750 Trucks Equipped with a 7.3L Gas Engine
Transmission Oil Cooler Line Inspection
Affected vehicles are identified in OASIS and FSA VIN Lists.
PLEASE NOTE:
Federal law requires dealers to complete this recall service before a new vehicle is delivered to
the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of
up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory before delivery.
ATTACHMENTS
Attachment I: Administrative Information
Attachment II: Labor Allowances and Parts Ordering Information
Attachment III: Technical Information
Owner Notification Letters
 Copyright 2020 Ford Motor Company
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician
Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or
listed under the SSSC tab.
Sincerely,
David J. Johnson
 Copyright 2020 Ford Motor Company
ATTACHMENT I
Page 1 of 2
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Safety Recall 20S66
Certain 2021 Model Year F-650/750 Trucks Equipped with a 7.3L Gas Engine
Transmission Oil Cooler Line Inspection
OASIS ACTIVATION
OASIS was activated on November 12, 2020.
FSA VIN LISTS ACTIVATION
FSA VIN Lists were made available through https://web.fsavinlists.dealerconnection.com on
November 12, 2020. Owner names and addresses will be available by week of January 4, 2021.
NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle
registration records. The use of such motor vehicle registration data for any purpose other than in
connection with this recall is a violation of law in several states, provinces, and countries. Accordingly,
you must limit the use of this listing to the follow-up necessary to complete this recall.
SOLD VEHICLES
 Ford has not issued instructions to stop selling/delivering or driving used vehicles under this
safety recall. Owners should contact their dealer for an appointment to have their vehicles
remedied as soon as practicable. Owners can continue to safely drive their vehicles.
 Immediately contact any of your affected customers whose vehicles are not on your VIN list
but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when
available) and schedule a service date.
 Correct other affected vehicles identified in OASIS which are brought to your dealership.
 Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle
inventory.
STOCK VEHICLES
 Correct all affected units in your new vehicle inventory before delivery.
 Use OASIS to identify any affected vehicles in your used vehicle inventory.
DEALER-OPERATED RENTAL VEHICLES
The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental
company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please
consult your legal counsel for legal advice.
TITLE BRANDED / SALVAGED VEHICLES
Affected title branded and salvaged vehicles are eligible for this recall.
OWNER REFUNDS
Refunds are not approved for this program.
RENTAL VEHICLES
Rental vehicles are not approved for this program.
 Copyright 2020 Ford Motor Company
ATTACHMENT I
Page 2 of 2
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Safety Recall 20S66
Certain 2021 Model Year F-650/750 Trucks Equipped with a 7.3L Gas Engine
Transmission Oil Cooler Line Inspection
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
 For related damage and access time requirements, refer to the Warranty and Policy Manual /
Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances
for FSA’s / Related Damage.
 For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is
required, although related damage must be on a separate repair line with the “Related
Damage” radio button checked.
o F-650/F-750 trucks – 2 years, regardless of miles driven
CLAIMS PREPARATION AND SUBMISSION
 Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty
Solution (OWS) online.
o When entering claims, select claim type 31: Field Service Action. The FSA number
20S66 is the sub code.
o For additional claims preparation and submission information, refer to the Recall and
Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
 Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a
separate repair line from the FSA with same claim type and sub code as described in Claim
Entry above.
IMPORTANT: Click the Related Damage Indicator radio button.
 Copyright 2020 Ford Motor Company
ATTACHMENT II
Page 1 of 1
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Safety Recall 20S66
Certain 2021 Model Year F-650/750 Trucks Equipped with a 7.3L Gas Engine
Transmission Oil Cooler Line Inspection
LABOR ALLOWANCES
Description Labor Operation Labor Time
Inspect / Adjust Transmission Oil Cooler Line 20S66B 0.3 Hours
Replace Transmission Oil Cooler Line 20S66C 1.0 Hours
PARTS REQUIREMENTS / ORDERING INFORMATION
To ensure enough quantity of Transmission Oil Cooler Lines are available, dealers will have to submit
a VIN-specific Part Order contact via the SSSC Web Contact Site. Parts will be limited to sold and
customer owned units.
Part Order contacts should include images of VIN and mileage for client owned vehicles or an image
of signed sales contract on sold vehicles.
Less than 5% of the affected vehicle population is expected to require Transmission Oil Cooler Line
replacement.
Part Number Description Order
Quantity
Claim
Quantity
FC4Z-7C410-A Transmission Oil Cooler Line (Only order if damage) 1 1
Dealers will be notified via a DOES II communication if circumstances warrant a change in part supply
strategy and when open ordering resumes.
Order the parts below through normal order processing channels:
Part Number Description Order
Quantity
Claim
Quantity
XT-10-QLVC Mercon LV qt As needed
To guarantee the shortest delivery time, an emergency order for parts must be placed.
DEALER PRICE
For latest prices, refer to DOES II.
PARTS RETENTION, RETURN, & SCRAPPING
Follow the provisions of the Warranty and Policy Manual, Section 1 – WARRANTY PARTS
RETENTION AND RETURN POLICIES. If a replaced part receives a scrap disposition, the part must
be scrapped in accordance with all applicable local, state and federal environmental protection and
hazardous material regulations. Federal law prohibits selling motor vehicle parts or components that
are under safety, compliance, or emissions recall.
EXCESS STOCK RETURN
Excess stock returned for credit must have been purchased from Ford Customer Service Division in
accordance with Policy Procedure Bulletin 4000.
ATTACHMENT III
PAGE 1 OF 5
SAFETY RECALL 20S66
CPR © 2020 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
12/2020

**********************************************************************************************************

 Copyright 2020 Ford Motor Company
David J. Johnson Ford Motor Company
Director P. O. Box 1904
Service Engineering Operations Dearborn, Michigan 48121
Ford Customer Service Division
November 12, 2020
TO: All U.S. Ford and Lincoln Dealers
SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Advance Notice –
Safety Recall 20S66
Certain 2021 Model Year Medium Duty Trucks Equipped with a 7.3L Gas Engine
Transmission Oil Cooler Line Inspection
AFFECTED VEHICLES
Vehicle Model Year Assembly Plant Build Dates
Medium Duty 2021 Ohio June 1, 2020 through June 24, 2020
Affected vehicles are identified in OASIS and FSA VIN Lists.
REASON FOR THIS SAFETY RECALL
In some of the affected vehicles, one of the Transmission Oil Cooler Lines may have been improperly
installed, which may subsequently come in contact with the Air Conditioning Pulley. This could
potentially result in a leak. Leaking transmission fluid can result in erratic shifting, missed gear
shifting, vibration, shudder and check engine light illumination. Leaking transmission fluid in this
location could also come in contact with the engine exhaust, creating a fire risk.
SERVICE ACTION
DO NOT DEMONSTRATE OR DELIVER any new in-stock vehicles involved in this Safety Recall. A
complete Dealer Bulletin will be provided to Dealers late fourth quarter of 2020 when it is anticipated
that parts ordering information and repair instructions will be available to support this Safety Recall.
IMPORTANT: Dealers should open a Repair Order (RO) only when a full Dealer Bulletin is
published. Opening a RO against an Awareness or Advance Notice will result in warranty
rejections against a recall.
CUSTOMER NOTIFICATION
Owners of record will be notified via first-class mail after repair instructions and parts ordering
information have been provided to dealers.
PLEASE NOTE:
Federal law requires dealers to complete this recall service before a new vehicle is delivered to
the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of
up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory prior to delivery.
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician
Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or
listed under the SSSC tab.
Sincerely,
David J. Johnson

**********************************************************************************************************

**********************************************************************************************************

SEOCONTENT-END