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June 23, 2020 NHTSA CAMPAIGN NUMBER: 20V365000
Torque Converter Damper Plate May Fracture
An engine stall or requiring additional braking effort to stop the vehicle can increase the risk of a crash.
NHTSA Campaign Number: 20V365
Manufacturer Ford Motor Company
Components POWER TRAIN
Potential Number of Units Affected 13
Summary
Ford Motor Company (Ford) is recalling certain 2020 Super-Duty F-250, F-350, and F-550 diesel pickups. The transmission torque converter damper plate was not tempered, resulting in a brittle damper plate that may fracture and cause the engine to stall or require increased brake pedal effort in order to stop the vehicle.
Remedy
Ford will notify owners, and dealers will replace the transmission assembly, free of charge. This recall began July 6, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford’s number for this recall is 20S33.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Vehicle has a Recall
June 24, 2020
TO: All U.S. Ford and Lincoln Dealers
SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Safety Recall 20S33 – Supplement #1
Certain 2020 Model Year Super Duty Vehicles
10R140 Transmission Replacement
New! REASON FOR THIS SUPPLEMENT
- Updated part status – All parts are available through normal order processing channels.
- Updated Parts Retention, Returning, and Scrapping Policy
AFFECTED VEHICLES
| Vehicle | Model Year | Assembly Plant | Build Dates |
| Super Duty | 2020 | Kentucky Truck | January 13, 2020 through February 19, 2020 |
| Super Duty | 2020 | Ohio Assembly | January 29, 2020 |
Affected vehicles are identified in OASIS, FSA VIN Lists, and Attachment IV.
REASON FOR THIS SAFETY RECALL
In some of the affected vehicles, the torque converter may break internally potentially causing the engine to stall and require increased brake pedal pressure while coming to a stop (similar to coming to a stop in a manual transmission without depressing the clutch). If the driver shifts to neutral or park the engine can be restarted and mobility may be regained but with an unexpected, aggressive reengagement upon selection of drive or reverse and the potential for re-stalling. This condition can increase the risk of a crash.
SERVICE ACTION
Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to replace the transmission. This service must be performed on all affected vehicles at no charge to the vehicle owner.
OWNER NOTIFICATION AND MAILING SCHEDULE
Owner letters are expected to be mailed the week of July 6, 2020. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.
PLEASE NOTE:
Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory before delivery.
ATTACHMENTS
Attachment I: Administrative Information
Attachment II: Labor Allowances and Parts Ordering Information
Attachment III: Technical Information
Attachment IV: VIN List
Owner Notification Letters
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab.
Sincerely,
David J. Johnson
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD –
Safety Recall 20S33 – Supplement #1
Certain 2020 Model Year Super Duty Vehicles
10R140 Transmission Replacement
OASIS ACTIVATION
OASIS will be activated on June 23,2020.
FSA VIN LISTS ACTIVATION
FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com on June 24, 2020. Owner names and addresses will be available by July 24, 2020.
NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle registration data for any purpose other than in connection with this recall is a violation of law in several states, provinces, and countries. Accordingly, you must limit the use of this listing to the follow-up necessary to complete this recall.
SOLD VEHICLES
- Ford has not issued instructions to stop selling/delivering or driving used vehicles under this safety recall. Owners should contact their dealer for an appointment to have their vehicles remedied as soon as practicable. Owners can continue to safely drive their vehicles.
- Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.
- Correct other affected vehicles identified in OASIS which are brought to your dealership.
- Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.
STOCK VEHICLES
- Correct all affected units in your new vehicle inventory before delivery.
- Use OASIS to identify any affected vehicles in your used vehicle inventory.
DEALER-OPERATED RENTAL VEHICLES
The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice.
TITLE BRANDED / SALVAGED VEHICLES
Affected title branded and salvaged vehicles are eligible for this recall.
OWNER REFUNDS
Refunds are not approved for this program.
RENTAL VEHICLES
Dealers are pre-approved for up to 2 days for a rental vehicle. Follow Extended Service Plan (ESP) guidelines for dollar amounts. Rentals will only be reimbursed for the day(s) the vehicle is at the dealership for part replacement. Prior approval for more than 2 rental day(s) is required from the SSSC. Contact the SSSC via the SSSC Web Contact Site for consideration and approval if appropriate.
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
- For related damage and access time requirements, refer to the Warranty and Policy Manual / Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances for FSA’s / Related Damage.
- For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is required, although related damage must be on a separate repair line with the “Related Damage” radio button checked.
- Ford vehicles – 3 years or 36,000 miles
- For vehicles outside new vehicle bumper-to-bumper warranty coverage, dealers are preapproved to claim up to $300 in related damage. o For claims exceeding the pre-approved amount, submit an Approval Request to the SSSC Web Contact Site prior to completing the repair.
CLAIMS PREPARATION AND SUBMISSION
- Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty Solution (OWS) online.
- When entering claims, select claim type 31: Field Service Action. The FSA number 20S33 is the sub code.
- For additional claims preparation and submission information, refer to the Recall and Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
- Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a separate repair line from the FSA with same claim type and sub code as described in Claim Entry above.
IMPORTANT: Click the Related Damage Indicator radio button.
- Rentals: For rental vehicle claiming, follow Extended Service Plan (ESP) guidelines for dollar amounts. Enter the total amount of the rental expense under Miscellaneous Expense code RENTAL.
- Additional parts not listed in the parts section: Additional parts such as nuts, bolts, and ujoint straps may be submitted on the same repair line on which the FSA is claimed. Additional parts totaling more than $300 requires prior approval from the SSSC.
- Parts Handling Allowance: A parts handling allowance is being provided in lieu of part markup. To claim the allowance, enter $330 as HANDLG in the Misc. Expense area of the claim form.
ATTACHMENT II
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD –
Safety Recall 20S33 – Supplement #1
Certain 2020 Model Year Super Duty Vehicles
10R140 Transmission Replacement
LABOR ALLOWANCES
| Description | Labor Operation | Labor Time |
| 10R140 Transmission Replacement F250/F350 | MT20S33B | Up to 8.3 Hours |
| 10R140 Transmission Replacement F450/F550 2WD | MT20S33C | Up to 7.2 Hours |
| 10R140 Transmission Replacement F450/F550 4WD | MT20S33D | Up to 8.4 Hours |
| Additional time to reposition PTO equipment for transmission replacement | MT20S33E | Up to 0.5 Hour |
NEW! PARTS REQUIREMENTS / ORDERING INFORMATION
Note: All parts are now available through normal order processing channels.
| Description | Order Quantity |
Claim Quantity |
Part Number |
| 10R140 Transmission Assembly | 1 | 1 | *-7000-* |
| Shifter Selector Lever Bracket Retainer | 1 | 1 | -W714824-S442 |
| Transfer Case Bolts | 3 | 3 | -N605804-S439 |
| Automatic Transmission Fluid | As Required | XT-10-QLVC  |
|
|
|
|||
Order your parts through normal order processing channels. To guarantee the shortest delivery time, an emergency order for parts must be placed.
DEALER PRICE
For latest prices, refer to DOES II.
PARTS RETENTION AND RETURN
Follow the provisions of the Warranty and Policy Manual, Section 1 – WARRANTY PARTS RETENTION AND RETURN POLICIES. If a replaced part receives a scrap disposition, the part must be scrapped in accordance with all applicable local, state and federal environmental protection and hazardous material regulations. Federal law prohibits selling motor vehicle parts or components that are under safety, compliance, or emissions recall.
EXCESS STOCK RETURN
Excess stock returned for credit must have been purchased from Ford Customer Service Division in accordance with Policy Procedure Bulletin 4000.
ATTACHMENT III
CERTAIN 2020 MODEL YEAR SUPER DUTY VEHICLES
SERVICE PROCEDURE
1. Refer to Attachment IV – Vehicle Identification Number (VIN) List to determine the correct action and parts necessary. To search for a VIN, click the search icon in the upper left corner of the Attachment IV, then type the VIN into the search field. See Figure 1.
2. Is the VIN listed?
– No – This program does not apply to this vehicle.
– Yes – Proceed to Step 3.
3. Replace the Transmission following Workshop Manual (WSM) procedure 307-01B.
NOTE: The transmission cooling system (cooler and lines) MUST be flushed every time the transmission is overhauled or replaced in order to minimize the likelihood of repeat repairs.
It is mandatory that proper equipment and procedures be followed when flushing coolers/lines.
4. Preform a flush of the transmission cooling system following WSM procedure 307-02B.
ATTACHMENT IV
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Safety Recall 20S33
Certain 2020 Model Year Super Duty Vehicles
10R140 Transmission Replacement
AFFECTED VEHICLES
The following table contains a list of VINs for vehicles that were delivered to 15 dealerships in the US and Canada.
To search for a VIN:
- Press the Ctrl key and the F key simultaneously, insert the VIN, and then press ENTER.
- Or use the Search Function (magnifier icon) in the Menu bar above.
| VIN | Vehicle |
| 1FDUF5HT1LEC32928 | F550 |
| 1FD0W5HT5LEC46166 | F550 |
| 1FDUF5HT9LEC43305 | F550 |
| 1FD0W5HTXLEC56997 | F550 |
| 1FD8W3HTXLEC56926 | F350 |
| 1FT8W2BT6LEC70720 | F250 |
| 1FT7X2BT7LEC90760 | F250 |
| 1FT8W3BT9LEC83967 | F350 |
| 1FD8X3FT3LEC50708 | F350 |
| 1FD0W5HT6LEC56737 | F550 |
| 1FT7W2BT2LEC91334 | F250 |
| 1FD0X5HT9LEC50976 | F550 |
| 1FDUF5GT9LDA01685 | F550 |
| 1FD8W3HT2LEC53051 | F350 |
| 1FT7W2BTXLED04847 | F250 |
Ford Media Center
FORD MOTOR COMPANY ISSUES A SAFETY COMPLIANCE RECALL AND A SAFETY RECALL IN NORTH AMERICA
Jun 25, 2020 | DEARBORN, Mich.
DEARBORN, Mich., June 25, 2020 – Ford Motor Company is issuing a safety compliance recall and a safety recall in North America.
Safety compliance recall for select 2020 Ford Expedition and Lincoln Navigator vehicles
In affected vehicles, the attachment bracket for the second-row driver’s side headrest may not have been sufficiently welded to the seat frame.
An improperly welded headrest bracket may have reduced strength and may not adequately restrain an occupant in a crash, increasing the risk of injury. Ford is not aware of any reports of accident or injury related to this condition.
This action affects 2,620 vehicles in the United States, 159 in Canada and 19 in Mexico.
Affected vehicles were built at Kentucky Truck Plant as follows:
- Ford Expedition vehicles from Feb. 26 to March 18, 2020
- Lincoln Navigator vehicles from Feb. 27 to March 16, 2020
Dealers will inspect the seat structure and replace, if required. The Ford reference number for this recall is 20C12.
Safety recall for select 2020 Ford F–Series Super Duty vehicles with 6.7-liter engine and 10R140 transmission
Affected vehicles were built with a transmission torque-converter damper plate that was not tempered, resulting in a brittle damper plate that may fracture.
A fractured damper plate could cause the engine to stall and require increased brake pedal effort when coming to a stop. The engine can be restarted, and mobility may be regained if the driver shifts to neutral or park. However, there could be an unexpected, aggressive reengagement when shifting to drive or reverse and the potential for another engine stall. The vehicle will continue to exhibit these symptoms until the service fix is completed.
This condition can increase the risk of a crash. Ford is not aware of any reports of accident or injury related to this condition.
This action affects 13 vehicles in the United States and two in Canada.
Affected vehicles were built at Kentucky Truck Plant from Jan. 13 to Feb. 19, 2020, and at Ohio Assembly Plant on Jan. 29, 2020.
Dealers will replace the transmission. The Ford reference number for this recall is 20S33.
SEOCONTENT-START
November, 2020
* * * IMPORTANT SAFETY RECALL REMINDER * * *
According to our records, your 2020 F-550 Ford Truck has not had necessary safety recall repairs made. We
urge you to have the free repair performed at your local dealership as soon as possible.
Recall Number
and Description:
20S33 – 10R140 Transmission Replacement
What is the
issue?
On your vehicle, a transmission torque converter damper plate that was not tempered, may
result in a brittle damper plate that may fracture. The brittle damper plate may cause the
torque converter inside the transmission to break.
A broken torque converter may result in the engine stalling and require increased brake pedal
pressure while coming to a stop. If you shift the vehicle to neutral or park the engine can be
restarted and mobility may be regained but with an unexpected, aggressive reengagement
upon selection of drive or reverse and the potential for re-stalling. This condition can increase
the risk of a crash or injury.
If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332.
If you wish to contact us through the Internet, our address is: www.owner.ford.com.
Thank you for your attention to this very important matter.
Noviembre de, 2020
* * * RECORDATORIO IMPORTANTE PROGRAMA DE SEGURIDAD * * *
SegUR nuestros registros, no se realizaron en sur 2020 F-550 Ford Truck las reparaciones necesarias correspondientes a la
campaña de seguridad. Le solicitamos que realice esta reparación gratuita en su distribuidor local lo antes posible.
Número y
descripción de la
campaña:
20S33 – 10R140 CONVERTIDOR DE PAR
¿Cuál es el
problema?
Si una placa de amortiguación del convertidor de torsión de la transmisión de su vehículo no
fue templada, podría provocar fragilidad de la placa de amortiguación e incluso esta se
podría fracturar. Una placa de amortiguación frágil podría provocar el rompimiento del
convertidor de torsión en el interior de la transmisión.
Un convertidor de torsión averiado podría traducirse en un paro del motor, además de
requerir una mayor presión del pedal del freno mientras se detiene. Si cambia el vehículo a
neutral o a estacionamiento, el motor puede volver a arrancar y se podría recuperar la
movilidad pero con un reacoplamiento inesperado y agresivo al seleccionar manejo o
reversa y la posibilidad de un nuevo paro. Esta condición puede aumentar el riesgo de sufrir
un choque o lesiones.
Si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332.
Si desea ponerse en contacto con nosotros a través de Internet, nuestra dirección es: www.owner.ford.com.
Gracias por su atenciic en este asunto sumamente importante.
© Copyright 2020 Ford Motor Company
1 of 2
000000000000040
SEE OTHER SIDE FOR
OPENING INSTRUCTIONS
SEE OTHER SIDE FOR
OPENING INSTRUCTIONS
REMOVE THESE SIDE EDGES FIRST
THEN FOLD, CREASE AND TEAR THIS STUB ALONG PERFORATION
REMOVE THESE SIDE EDGES FIRST
THEN FOLD, CREASE AND TEAR THIS STUB ALONG PERFORATION
P.O. BOX 1904
DEARBORN, MI 48121-1904
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D / 0003 / 000000000000040 / A
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July 2020
Ford Motor Company
Ford Customer Service Division
P. O. Box 1904
Dearborn, Michigan 48121-1904
* * * IMPORTANT SAFETY RECALL * * *
Safety Recall Notice 20S33 / NHTSA Recall 20V-365
2020 F-550 Ford Truck
Your Vehicle Identification Number (VIN):
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Ford Motor Company has decided that a defect which relates to motor vehicle safety exists in your
vehicle, with the VIN shown above.
We apologize for this situation and want to assure you that, with your assistance, we will correct this
condition. Our commitment, together with your dealer, is to provide you with the highest level of service
and support.
What is the issue? On your vehicle, a transmission torque converter damper plate that was not
tempered, may result in a brittle damper plate that may fracture. The brittle
damper plate may cause the torque converter inside the transmission to
break.
What is the risk? A broken torque converter may result in the engine stalling and require
increased brake pedal pressure while coming to a stop. If you shift the
vehicle to neutral or park the engine can be restarted and mobility may be
regained but with an unexpected, aggressive reengagement upon selection
of drive or reverse and the potential for re-stalling. This condition can
increase the risk of a crash or injury.
What will Ford and
your dealer do?
Ford Motor Company has authorized your dealer to replace the transmission
free of charge (parts and labor).
How long will it take? The time needed for this repair is one and a half days. However, due to
service scheduling requirements, your dealer may need your vehicle for a
longer period of time.
What should you do? Please call your dealer without delay and request a service date for Recall
20S33. Provide the dealer with your VIN, which is printed near your name at
the beginning of this letter.
Ford has not issued instructions to stop driving your vehicle under this safety
recall. You should contact your dealer for an appointment to have your
vehicle remedied as soon as practicable. You can continue to safely drive
your vehicle.
If you do not already have a servicing dealer, you can access
www.owner.ford.com for dealer addresses, maps, and driving instructions.
Ford Motor Company wants you to have this safety recall completed on your
vehicle. The vehicle owner is responsible for making arrangements to have
the work completed.
Please note: Federal law requires that any vehicle lessor receiving this
recall notice must forward a copy of this notice to the lessee within ten
days.
© Copyright 2020 Ford Motor Company
08926
20S33/DTB120S331
771127182547A/1/000001/0001
JOHN A. SAMPLE
123 SAMPLE ST
SAMPLE CITY, MI 12345-6789
FCSD,001,31702,FDDA,1FDUF5HT1LEC32928,20S33,771127182547,000001,Y,N,N,N,N
1 of 4
A/1/000001/0001
What should you do?
(continued)
NOTE: You can receive information about Recalls and Customer
Satisfaction Programs through our FordPass App. The app can be
downloaded through the App Store or Google Play. In addition there are
other features such as reserving and paying for parking in certain locations
and controlling certain functions on your vehicle (lock or unlock doors,
remote start) if it is equipped to allow control.
COVID-19
(CORONAVIRUS)
Ford dealerships have implemented enhanced protocols to ensure both your
safety and the safety of dealership employees. This includes specific
procedures for cleaning and disinfecting customer vehicles before and after
each vehicle is serviced. In most places, vehicle service has been deemed a
critical service. Please contact your local dealer to confirm current service
hours. For more information on how Ford and your local dealer are working
hard to keep you on the road during these challenging times, please visit
owner.ford.com.
Do you need a rental
vehicle?
Your dealer is authorized to provide a rental vehicle for your personal
transportation at no charge (except for fuel and insurance) while your vehicle
is at the dealership for repairs. Please see your dealer for guidelines and
limitations.
What if you no longer
own this vehicle?
If you no longer own this vehicle, and have an address for the current owner,
please forward this letter to the new owner.
You received this notice because government regulations require that
notification be sent to the last known owner of record. Our records are based
primarily on state registration and title data, which indicate that you are the
current owner.
Can we assist you
further?
If you have difficulties getting your vehicle repaired promptly and without
charge, please contact your dealership’s Service Manager for assistance.
RETAIL OWNERS: If you have questions or concerns, please contact our
Ford Customer Relationship Center at 1-866-436-7332 and one of our
representatives will be happy to assist you. If you wish to contact us through
the Internet, our address is: www.owner.ford.com.
For the hearing impaired call 1-800-232-5952 (TDD). Representatives are
available Monday through Friday: 8:00AM – 8:00PM (Eastern Time).
FLEET OWNERS: If you have questions or concerns, please contact our
Fleet Customer Information Center at 1-800-34-FLEET, choose Option
#3, and one of our representatives will be happy to assist you. If you wish to
contact us through the Internet, our address is: www.fleet.ford.com.
Representatives are available Monday through Friday: 8:00AM – 8:00PM
(Eastern Time).
If you are still having difficulty getting your vehicle repaired in a reasonable
time or without charge, you may write the Administrator, National Highway
Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C.
20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236
(TTY: 1-800-424-9153) or go to www.safercar.gov. Reference NHTSA
Safety Recall 20S33.
Thank you for your attention to this important matter.
Ford Customer Service Division
© Copyright 2020 Ford Motor Company
08926
20S33/DTB120S331
2 of 4
A/2/000001/0001
771127182547A/3/000001/0001
JOHN A. SAMPLE
123 SAMPLE ST
SAMPLE CITY, MI 12345-6789
* * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * *
Aviso de campaña de seguridad 20S33 / Campaña 20V-365 de la NHTSA
2020 F-550 Ford Truck
Número de identificación del vehículo (VIN):
Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad y Tránsito de Vehículos de los
EE. UU.
Ford Motor Company ha determinado que su vehículo presenta un defecto relacionado con la
seguridad del motor, con el VIN que aparece más arriba.
Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema.
Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel.
¿Cuál es el problema? Si una placa de amortiguación del convertidor de torsión de la transmisión
de su vehículo no fue templada, podría provocar fragilidad de la placa de
amortiguación e incluso esta se podría fracturar. Una placa de
amortiguación frágil podría provocar el rompimiento del convertidor de
torsión en el interior de la transmisión.
¿Qué riesgo existe? Un convertidor de torsión averiado podría traducirse en un paro del motor,
además de requerir una mayor presión del pedal del freno mientras se
detiene. Si cambia el vehículo a neutral o a estacionamiento, el motor
puede volver a arrancar y se podría recuperar la movilidad pero con un
reacoplamiento inesperado y agresivo al seleccionar manejo o reversa y la
posibilidad de un nuevo paro. Esta condición puede aumentar el riesgo de
sufrir un choque o lesiones.
¿Qué medidas
adoptarán Ford y
su distribuidor?
Ford Motor Company ha autorizado a su distribuidor a reemplazar la
transmisión sin costo alguno (piezas y mano de obra).
¿Cuánto tiempo
tomará?
El tiempo necesario para realizar esta reparación es de medio día. Sin
embargo, debido a los requisitos de planificación de servicio, es posible que
su distribuidor tarde un poco más.
¿Qué debe hacer? Llame de inmediato al distribuidor y solicite una cita de servicio para
realizar la campaña 20S33. Proporcione el VIN a su distribuidor, el cual
está impreso debajo de sus datos al comienzo de esta carta.
Para esta campaña de seguridad, Ford no ha emitido instrucciones de no
manejar el vehículo. Deberá ponerse en contacto con su distribuidor a fin
de programar una cita para solucionar este problema lo más pronto posible.
Puede continuar manejando su vehículo con seguridad.
Si aún no tiene un distribuidor para realizar el servicio, puede acceder a
www.owner.ford.com para conocer las direcciones de los distribuidores, ver
mapas y obtener las instrucciones para llegar.
Ford Motor Company le recomienda realizar esta campaña de seguridad en
su vehículo. El propietario del vehículo es responsable de realizar los
arreglos para llevar a cabo el trabajo.
Tenga presente que: la ley federal exige que los arrendadores de
vehículos que reciban este aviso de campaña envíen una copia del
mismo al arrendatario en un plazo de diez días.
3 of 4
A/3/000001/0001
08926
20S33/DTB120S331
Julio de 2020
Ford Motor Company
División de Servicio al Cliente de Ford
P. O. Box 1904
Dearborn, Michigan 48121
©
Copyright 2020 Ford, División de Servicio al Cliente
FCSD,001,31702,FDDA,1FDUF5HT1LEC32928,20S33,771127182547,000001,N,N,N,N,N
¿Qué debe hacer?
(continuación)
NOTA: puede recibir información sobre las campañas y los programas de
satisfacción del cliente a través de la aplicación FordPass. La aplicación se
puede descargar a través de App Store o Google Play. Adicionalmente,
existen otras funciones como reserva y pago de estacionamientos en
ciertos lugares, además de control de ciertas funciones en el vehículo
(bloqueo y desbloqueo de puertas, arranque remoto) si así está equipado
para permitir el control.
COVID-19
(CORONAVIRUS)
Los distribuidores Ford han implementado protocolos mejorados con el fin
de asegurar tanto su seguridad como la de los empleados de los diferentes
distribuidores. Esto incluye procedimientos específicos de limpieza y
desinfección antes y después de realizar servicio en cada uno de los
vehículos de nuestros clientes. En la mayoría de los lugares, la atención de
vehículos se ha considerado un servicio fundamental. Póngase en contacto
con su distribuidor local para confirmar las horas de servicio actuales. Para
obtener más información sobre cómo Ford y su distribuidor local están
trabajando duro para mantenerlo en las calles durante estos tiempos
difíciles, visite owner.ford.com.
¿Necesita un
vehículo de
alquiler?
Su distribuidor está autorizado a ofrecerle un vehículo de alquiler para su
transporte personal sin costo (excepto el combustible y el seguro) mientras
su vehículo se encuentre en reparación. Comuníquese con su distribuidor
para conocer las pautas y limitaciones.
¿Qué pasa si usted
ya no es el
propietario del
vehículo?
Si usted ya no es el propietario del vehículo y tiene la dirección del
propietario actual, le solicitamos que le reenvíe esta carta.
Usted recibió este aviso porque las regulaciones del gobierno exigen el
envío de notificaciones al propietario conocido más reciente del registro.
Nuestros registros se basan principalmente en datos estatales y de
propiedad, que indican que usted es el propietario actual del vehículo.
¿Podemos hacer
algo más por
usted?
Si tiene problemas para reparar de inmediato su vehículo y sin costo
alguno, comuníquese con el Gerente de Servicio de su distribuidor para
solicitar ayuda.
PROPIETARIOS MINORISTAS: si tiene dudas o preguntas, comuníquese
con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332 y
uno de nuestros representantes con gusto lo atenderá. Si desea
comunicarse con nosotros a través de Internet, nuestra dirección es:
www.owner.ford.com.
Las personas con problemas de audición pueden llamar al 1-800-232-5952
(TDD). Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00
p.m. (hora del Este).
PROPIETARIOS DE FLOTAS: si tiene dudas o preguntas, comuníquese
con nuestro Centro de Información a Clientes de flotas al
1-800-34-FLEET, elija la opción n.° 3 y uno de nuestros representantes con
gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet,
nuestra dirección es: www.fleet.ford.com.
Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m.
(hora del Este).
Si continúa con dificultades para reparar su vehículo en un tiempo
razonable o sin cargo, le sugerimos que escriba al Administrador, National
Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E.,
Washington, D.C. 20590 o bien que llame sin cargo a la línea directa de
seguridad vehicular al 1-888-327-4236 (TTY: 1-800-424-9153) o visite
www.safercar.gov. Mencione la Campaña de seguridad 20S33 de la
NHTSA.
Gracias por su atención en este asunto sumamente importante.
Ford, División de Servicio al Cliente
4 of 4
A/4/000001/0001
08926
20S33/DTB120S331
© Copyright 2020 Ford, División de Servicio al Cliente
SEOCONTENT-END
3 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| FORD | F-250 SD | 2020 |
| FORD | F-350 SD | 2020 |
| FORD | F-550 SD | 2020 |
10 Associated Documents
Manufacturer Notices(to Dealers,etc) – Dealer Notification re Certain 2020 Model Year Super Duty Vehicles 10R140 Transmission Replacement
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Recall Acknowledgement
RCAK-20V365-7885.pdf 270.676KB
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Defect Notice 573 Report
RCLRPT-20V365-9111.PDF 217.044KB
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Miscellaneous Document – Media Release re attachment bracket for the second-row driver’s side headrest may not have been sufficiently welded to the seat frame
RMISC-20V365-7407.pdf 256.142KB
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Owner Notification Letter(Part 577)
RCONL-20V365-1142.pdf 92.253KB
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Manufacturer Notices(to Dealers,etc) – October 15, 2020 SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Safety Recall 20S33 – Supplement #1 Certain 2020 Model Year Super Duty Vehicles 10R140 Transmission Replacement
RCMN-20V365-4031.pdf 281.908KB
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ISSUED Renotification Notice
RCRN-20V365-9311.pdf 503.841KB
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Recall Quarterly Report #3, 2021-1
RCLQRT-20V365-1402.PDF 211.31KB
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Recall Quarterly Report #2, 2020-4
RCLQRT-20V365-3585.PDF 211.224KB
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Recall Quarterly Report #1, 2020-3
RCLQRT-20V365-9725.PDF 211.13KB
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Latest Recalls Documents
For the Latest and Most Recent Recalls Information Visit the link below…
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=20V365&docType=RCL
- Ford XT-10-QLVC 5 Quart Mercon-Lv Automatic Transmission Fluid 1 Pack
- -Make sure this fits by entering your model number. -Geniune OEM part
- Geniune Ford replacement parts are a part of what keeps a vehicle looking and performing its best over the long term, something that the Ford company has always known. When choosing parts for your Ford vehicle, make the best choice: Use durable and affordable parts made specifically for the manufacturer of your vehicle. These genuine Ford parts are a fit for your vehicle. Ford OEM parts are the way to go if you want to keep your vehicle as close to its original condition as possible.
- Not for use in applications where MERCON V, MERCON SP, Continuously Variable Chain Type Transmission Fluid, Motorcraft Premium Automatic Transmission Fluid, FNR5 Automatic Transmission Fluid or Type F Automatic Transmission Fluid is recommended
- Motorcraft Transmission Fluid - XT105Q3LV
- Item Package Dimension: 12.009L x 8.49W x 4.489H inches
- Item Package Weight - 9.23 Pounds
- Item Package Quantity - 1
- Product Type - AUTO ACCESSORY
- Formulated with full-synthetic base stocks and advanced additive technology to meet the challenging demands of automatic transmissions
- Enhanced anti-shudder protection for smooth shifting and maximum power transfer
- Developed with anti-wear technology to help improve transmission durability
- Engineered with a proprietary blend of base oils and advanced additives to provide better oil flow at low temperatures and greater film protection at higher temperatures
- Motorcraft MERCON LV is a premium-quality automatic transmission fluid
- Recommended by Ford Motor Company for use in Ford, Lincoln and Mercury vehicles that require MERCON LV type fluid
- OEM product
- This product also provides excellent performance in electronically controlled automatic transmissions
- Check owner guide and transmission fluid charts for application
- Provides excellent performance in electronically controlled automatic transmissions. Dyed red for easy leak detection
- Manufactured with high-viscosity index, premium-quality, hydroprocessed base oils and specially designed performance additives. Helps prevent rust and corrosion
- Provides excellent shifting characteristics at high and low ambient temperatures, and guards against transmission shudder
- Offers excellent thermal, oxidation and shear stability, as well as good low-temperature fluidity. Provides wear protection and inhibits the formation of gum, sludge, lacquer and foam
- Not for use in applications where MERCON V, MERCON SP, Continuously Variable Chain Type Transmission Fluid, Motorcraft Premium Automatic Transmission Fluid, FNR5 Automatic Transmission Fluid or Type F Automatic Transmission Fluid is recommended
- FOR USE IN 95% of ATF VEHICLES INCLUDING MOST CVTs in operation with US registered light duty applications
- HIGH PERFORMANCE CONDITIONING AGENTS prolong seal elasticity to prevent leaks
- IMPROVE DURABILITY & TRANSMISSION LIFE with anti-wear technology to avoid costly repairs
- ENHANCED HIGH & LOW TEMP PERFORMANCE supports transmission fluid in all weather situations
- FULL SYNTHETIC FORMULA protects against engine breakdown better than conventional fluids
Mercon V Automatic Transmission Fluid - Case of 12 Quarts" />
- Product Type:WIRELESS ACCESSORY
- These are Transmission Fluids
- Item Package Weight : 2 pounds
- Item Package Dimension: 13" L x 11" W x 10" H
- Motorcraft MERCON V is a premium-quality automatic transmission fluid
- recommended by Ford Motor Company for use in Ford, Lincoln and Mercury vehicles that require either MERCON V or MERCON type fluid
- Do not use in applications where MERCON SP, MERCON LV, continuously variable chain type transmission fluid, Motorcraft premium automatic transmission fluid, FNR5 automatic transmission fluid or Type-F automatic transmission fluid is recommended
- Do not use in transfer cases where MERCON ATF was previously recommended
- Motorcraft MERCON V is suitable for use as a hydraulic oil in a wide variety of industrial applications that call for an ISO 46 or SAE 20W viscosity grade hydraulic oil
- Severe-duty transmission fluid intended for automatic transmissions
- Helps reduce intense heat; offers excellent power and shifting performance
- Transmission additive improves oxidation stability and ensures your engine runs more cleanly and efficiently
- FR3 nano lubricant technology protects against wear and helps extend transmission life
- Reduces vibration and noise; recommended for diesel vehicles, semis and racing
Last update on 2024-03-31 / Affiliate links / Images from Amazon Product Advertising API
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