June 23, 2020 NHTSA CAMPAIGN NUMBER: 20V366000
Middle Row Seat Headrest May Be Improperly Welded
An improperly welded headrest bracket may have reduced strength and may not adequately restrain an occupant in a crash, increasing the risk of injury.
NHTSA Campaign Number: 20V366
Manufacturer Ford
Motor Company
Components SEATS
Potential Number of Units Affected 2,620
Summary
Ford Motor Company (Ford) is recalling certain 2020 Ford Expedition and Lincoln Navigator vehicles. The attachment bracket for the driver’s side second-row seat headrest may not have been sufficiently welded to the seat frame. As such, these vehicles fail to comply with Federal Motor Vehicle Safety Standard number 202, “Head Restraints.”
Remedy
Ford will notify owners, and dealers will inspect the seat structure and replace it as needed, free of charge. This recall began July 8, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford’s number for this recall is 20C12.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Vehicle has a Recall
June 24, 2020
TO: All U.S. Ford and Lincoln Dealers
SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Compliance Recall 20C12
Certain 2020 Model Year Expedition and Navigator Vehicles
Second Row Left Hand Seat Frame Headrest Weld
AFFECTED VEHICLES
| Vehicle | Model Year | Assembly Plant | Build Dates |
| Expedition | 2020 | Kentucky Truck | February 26, 2020 through March 18, 2020 |
| Navigator | February 27, 2020 through March 16, 2020 |
Affected vehicles are identified in OASIS and FSA VIN Lists.
REASON FOR THIS COMPLIANCE RECALL
Some of the affected vehicles may not conform to the requirements specified by Federal Motor Vehicle Safety Standard (FMVSS) 202a – head restraints – because one or two welds may not have sufficient weld penetration to the seat frame on the second row left hand seat. Additionally, performance to other internal and regulatory requirements may potentially be impacted.
SERVICE ACTION
Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to inspect the two headrest bracket welds on the second row left hand (LH) seat to confirm the weld penetrates both the bracket and the seat frame. Rejected seats will require a full seat frame replacement, utilizing the standard workshop manual procedure (# 501-10B). This service must be performed on all affected vehicles at no charge to the vehicle owner.
OWNER NOTIFICATION AND MAILING SCHEDULE
Owner letters are expected to be mailed the week of July 06, 2020. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.
PLEASE NOTE:
Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory before delivery.
ATTACHMENTS
Attachment I: Administrative Information
Attachment II: Labor Allowances and Parts Ordering Information
Attachment III: Technical Information
Owner Notification Letters
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab.
Sincerely,
David J. Johnson
ATTACHMENT I
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD –
Compliance Recall 20C12
Certain 2020 Model Year Expedition and Navigator
Second Row Left Hand Seat Frame Headrest Weld
OASIS ACTIVATION
OASIS will be activated on June 24, 2020
FSA VIN LISTS ACTIVATION
FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com June 24, 2020. Owner names and addresses will be available by July 24, 2020.
NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle registration data for any purpose other than in connection with this recall is a violation of law in several states, provinces, and countries. Accordingly, you must limit the use of this listing to the follow-up necessary to complete this recall.
SOLD VEHICLES
- Ford has not issued instructions to stop selling/delivering or driving used vehicles under this compliance recall. Owners should contact their dealer for an appointment to have their vehicles remedied as soon as practicable. Owners can continue to safely drive their vehicles.
- Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.
- Correct other affected vehicles identified in OASIS which are brought to your dealership.
- Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.
STOCK VEHICLES
- Correct all affected units in your new vehicle inventory before delivery.
- Use OASIS to identify any affected vehicles in your used vehicle inventory.
DEALER-OPERATED RENTAL VEHICLES
The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice.
TITLE BRANDED / SALVAGED VEHICLES
Affected title branded and salvaged vehicles are eligible for this recall.
OWNER REFUNDS
Refunds are not approved for this program.
RENTAL VEHICLES
Rental vehicles are not approved for this program.
LINCOLN PICKUP AND DELIVERY
Owners of 2017 MY and newer Lincoln vehicles have the option of requesting pickup and delivery service with a Lincoln loaner (up to 2 days), from their dealership. For details, reference EFC07715, 2020 Lincoln Pickup & Delivery Updates.
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
- For related damage and access time requirements, refer to the Warranty and Policy Manual / Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances for FSA’s / Related Damage.
- For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is required, although related damage must be on a separate repair line with the “Related Damage” radio button checked.
- For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval Request to the SSSC Web Contact Site prior to completing the repair.
CLAIMS PREPARATION AND SUBMISSION
- Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty Solution (OWS) online.
- When entering claims, select claim type 31: Field Service Action. The FSA number (20C12) is the sub code.
- For additional claims preparation and submission information, refer to the Recall and Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
- Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a separate repair line from the FSA with same claim type and sub code as described in Claim Entry above.
IMPORTANT: Click the Related Damage Indicator radio button.
- Lincoln Pickup & Delivery: Claims for Lincoln Pickup & Delivery with a Lincoln loaner (up to 2 days) should be submitted on a separate line from the FSA. Refer to EFC07715, 2020 Lincoln Pickup & Delivery Updates for details.
ATTACHMENT II
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD –
Compliance Recall 20C12
Certain 2020 Model Year Expedition and Navigator
Second Row Left Hand Seat Frame Headrest Weld
LABOR ALLOWANCES
| Description | Labor Operation | Labor Time |
| Inspect two headrest bracket welds on the LH second row seat frame – PASS. | 20C12A | 0.3 Hours |
| Inspect two headrest bracket welds on the LH second row seat frame – DOES NOT PASS.
Replace seat frame. | MT20C12 | Up to 2 Hours |
PARTS REQUIREMENTS / ORDERING INFORMATION
SSSC Web Contact Site:
To place a parts order, submit a VIN-specific Part Order contact with photo of defective weld confirmation via the SSSC Web Contact Site.
| Description | Order Quantity | Claim Quantity | Part Number |
| Guide Sleeve – LH side of LH Seat Headrest | 1 | 1 | CU5Z-96610A16-* |
| Guide Sleeve – RH side of LH Seat Headrest | 1 | 1 | CU5Z-96610A16-* |
| Bezel – for Manual Release Handle | 1 | 1 | JL1Z-7867460-* |
| Seat Bolt and Washer to Floor – Front (2 Req., 4 per package) | 1 | 2 | W719574-S307 |
| Seat Bolt to Floor – Rear (2 Req., 4 per package) | 1 | 2 | W719748-S307X |
| Seat Frame – 2nd Row, LH side | 1 | 1 | *-78613A10-* |
|
| |||
*Note: part numbers vary by vehicle – use parts catalog to identify the specific part number by VIN.
Less than 1% of the affected vehicle population is expected to require a seat frame replacement. Dealers will be notified via a DOES II communication if circumstances warrant a change in part supply strategy and when open ordering resumes.
DEALER PRICE
For latest prices, refer to DOES II.
PARTS RETENTION AND RETURN
Follow the provisions of the Warranty and Policy Manual, Section 1 – WARRANTY PARTS RETENTION AND RETURN POLICIES.
EXCESS STOCK RETURN
Excess stock returned for credit must have been purchased from Ford Customer Service Division in accordance with Policy Procedure Bulletin 4000.
ATTACHMENT III
CERTAIN 2020 MODEL YEAR EXPEDITION AND NAVIGATOR VEHICLES — SECOND ROW LEFT HAND SEAT FRAME HEADREST WELD
SERVICE PROCEDURE
NOTE: Do not remove seat for inspection procedure.
1. Remove the child safety seat tether anchor bezel. Use the General Equipment: Interior Trim Remover. See Figure 1.
FIGURE 1
2. Release the backrest cover lower J-clip. See Figure 2.
FIGURE 2
3.Unzip the RH side of the second row single seat backrest cover. If equipped, unzip the LH side of the second row single seat backrest cover. See Figure 3.
FIGURE 3
4.Position the backrest cover up to expose the two circular holes that are in-line with the headrest bracket welds. See Figure 4.
FIGURE 4
5. Shine a flashlight inside of the right side hole or the anchor bezel hole while viewing the two welds on the head rest bracket from the left side hole. See Figure 5.
FIGURE 5
6. Shine a flashlight inside of the left side hole or the anchor bezel hole while viewing the two welds on the head rest bracket from the right side hole. See Figure 6.
FIGURE 6
7. Are both welds covering the head rest bracket edge between the stamped notches? See Figure 7.
No – DOES NOT PASS inspection.
-
- Take a clear photo of at least one suspect weld.
- Please submit a VIN-specific contact via the SSSC Web Contact Site.
- With SSSC approval, replace the entire seat frame and respective components following the Workshop Manual (WSM) procedures in Section 501-10B.
Yes – PASSES inspection.
-
- Reinstall the backrest seat cover and clips by reversing steps 1 through 4.
- This inspection confirmation closes the program.
FIGURE 7
Ford Media Center
FORD MOTOR COMPANY ISSUES A SAFETY COMPLIANCE RECALL AND A SAFETY RECALL IN NORTH AMERICA
Jun 25, 2020 | DEARBORN, Mich.
DEARBORN, Mich., June 25, 2020 – Ford Motor Company is issuing a safety compliance recall and a safety recall in North America.
Safety compliance recall for select 2020 Ford Expedition and Lincoln Navigator vehicles
In affected vehicles, the attachment bracket for the second-row driver’s side headrest may not have been sufficiently welded to the seat frame.
An improperly welded headrest bracket may have reduced strength and may not adequately restrain an occupant in a crash, increasing the risk of injury. Ford is not aware of any reports of accident or injury related to this condition.
This action affects 2,620 vehicles in the United States, 159 in Canada and 19 in Mexico.
Affected vehicles were built at Kentucky Truck Plant as follows:
- Ford Expedition vehicles from Feb. 26 to March 18, 2020
- Lincoln Navigator vehicles from Feb. 27 to March 16, 2020
Dealers will inspect the seat structure and replace, if required. The Ford reference number for this recall is 20C12.
Safety recall for select 2020 Ford F–Series Super Duty vehicles with 6.7-liter engine and 10R140 transmission
Affected vehicles were built with a transmission torque-converter damper plate that was not tempered, resulting in a brittle damper plate that may fracture.
A fractured damper plate could cause the engine to stall and require increased brake pedal effort when coming to a stop. The engine can be restarted, and mobility may be regained if the driver shifts to neutral or park. However, there could be an unexpected, aggressive reengagement when shifting to drive or reverse and the potential for another engine stall. The vehicle will continue to exhibit these symptoms until the service fix is completed.
This condition can increase the risk of a crash. Ford is not aware of any reports of accident or injury related to this condition.
This action affects 13 vehicles in the United States and two in Canada.
Affected vehicles were built at Kentucky Truck Plant from Jan. 13 to Feb. 19, 2020, and at Ohio Assembly Plant on Jan. 29, 2020.
Dealers will replace the transmission. The Ford reference number for this recall is 20S33.
June 23, 2020
| Subject: | Ford Motor Company (Ford) Recall No. 20C12 – Certain 2020 model year Ford Expedition and Lincoln Navigator vehicles – Driver Side Second Row Seat Headrest Bracket Welds |
Chronology
March-June
On March 19, 2020, a concern related to improperly welded second row headrest attachment brackets was brought to Ford’s Critical Concern Review Group (CCRG) for review. A supplier had notified Ford of one second row seat headrest identified within the supplier’s facility that exhibited excessive movement. Inspection had found that the headrest to seatback frame attachment bracket was out of position and two of the four welds did not properly penetrate the headrest bracket. During a review of potentially suspect stock, the supplier identified a second seat frame with one of four welds that had not properly penetrated the headrest attachment bracket. Further investigation found an incorrect assembly fixture detail installed in the second row left-hand seat headrest bracket welding fixture during a tooling repair procedure. This allowed the headrest bracket to be positioned incorrectly to the seatback frame, potentially resulting in a lack of weld penetration to the headrest bracket. A total of 8,229 parts were inspected at the seat frame supplier with zero (0) suspect parts identified; 11,432 seat frames were sorted at the seat supplier with two (2) suspect parts identified; and 42 vehicles were examined at the Kentucky Truck Plant with zero (0) suspect seats identified. There were no reports from vehicles in the field. Because the seat supplier and vehicle assembly plant had suspended operations due to the Covid-19 matter, a procedure to assess the ability of the supplier and the vehicle assembly plant to identify a seat with suspect welds was postponed until operations resumed.
Upon resumption of operations the first week of June 2020 following the Covid-19 shutdown, a trial was conducted to evaluate whether seats with missing headrest welds would be detected by plant personnel during the vehicle assembly process. This trial involved one seat with one (1) weld missing, and another seat with two (2) welds missing. Both seats were processed undetected.
According to Computer Aided Engineering (CAE) analysis conducted on these 2nd row headrests, seatbacks with one or both suspect headrest bracket welds may not meet regulatory requirement FMVSS 202a.
On June 16, 2020, Ford’s Field Review Committee reviewed the concern and approved a field action.
Ford is not aware of any reports of accident or injury related to this condition.
Tier 2 – Seat Structure Supplier – Company/Contact Information
Company Name: Adient
| Address 1: Address 2: | 49200 Halyard Dr. |
| City: | Plymouth |
| State: | MI |
| Zip Code: | 48170 |
| Country: | U.S.A |
Company Contact Information
| First Name: | Patrick |
| Last Name: | Taggart |
| Position: | Director of Quality Operations – Seat Structures & Mechanisms |
| Phone: | (734) 254-3182 |
| E-mail: | [email protected] |
###
SEOCONTENT-START
November, 2020
* * * IMPORTANT SAFETY RECALL REMINDER * * *
According to our records, your 2020 Navigator has not had necessary safety recall repairs made. We urge you to
have the free repair performed at your local dealership as soon as possible.
Recall Number
and Description:
20C12 – SECOND ROW LEFT HAND SEAT FRAME HEADREST WELD
What is the
issue?
On your vehicle, second-row driver side seat headrest bracket welds may not be sufficient to
properly bond the headrest bracket to the seat frame and may not meet regulatory
requirements.
A seat frame with insufficient welding to the headrest bracket may have reduced strength,
potentially increasing the risk of injury in a crash.
If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332.
If you wish to contact us through the Internet, our address is: www.owner.lincoln.com.
Thank you for your attention to this very important matter.
Noviembre de, 2020
* * * RECORDATORIO IMPORTANTE PROGRAMA DE SEGURIDAD * * *
SegUR nuestros registros, no se realizaron en sur 2020 Navigator las reparaciones necesarias correspondientes a la
campaña de seguridad. Le solicitamos que realice esta reparación gratuita en su distribuidor local lo antes posible.
Número y
descripción de la
campaña:
20C12 – SOLDADURA DE LA CABECERA DEL ARMAZÓN DEL ASIENTO DEL LADO
IZQUIERDO DE LA SEGUNDA FILA
¿Cuál es el
problema?
Las soldaduras del soporte de la cabecera del asiento de la segunda fila del lado del
conductor de su vehículo podrían no ser suficientes para vincular correctamente el soporte
de la cabecera con el armazón del asiento y podrían no cumplir con los requerimientos de la
normativa.
Un armazón de asiento cuya soldadura al soporte de la cabecera es insuficiente podría
ofrecer una menor resistencia, lo cual aumentaría el riesgo de sufrir lesiones en un choque.
Si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332.
Si desea ponerse en contacto con nosotros a través de Internet, nuestra dirección es: www.owner.lincoln.com.
Gracias por su atenciic en este asunto sumamente importante.
© Copyright 2020 The Lincoln Motor Company A Ford Motor Company Brand
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P.O. BOX 1904
DEARBORN, MI 48121-1904
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July 2020
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Ford Motor Company
Ford Customer Service Division
P. O. Box 1904
Dearborn, Michigan 48121-1904
771127182661A/1/000001/0001
JOHN A. SAMPLE
123 SAMPLE ST
SAMPLE CITY, MI 12345-6789
* * * IMPORTANT SAFETY RECALL * * *
Compliance Recall Notice 20C12 / NHTSA Recall 20V-366
2020 Expedition
Your Vehicle Identification Number (VIN):
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Ford Motor Company has decided that your vehicle, with the VIN shown above, fails to conform to
Federal Motor Vehicle Safety Standard (FMVSS) 202a – Head Restraints.
We apologize for this situation and want to assure you that, with your assistance, we will correct this
condition. Our commitment, together with your dealer, is to provide you with the highest level of service
and support.
What is the issue? On your vehicle, second-row driver side seat headrest bracket welds may not
be sufficient to properly bond the headrest bracket to the seat frame and may
not meet regulatory requirements.
What is the risk? A seat frame with insufficient welding to the headrest bracket may have
reduced strength, potentially increasing the risk of injury in a crash.
What will Ford and
your dealer do?
Ford Motor Company has authorized your dealer to inspect two headrest
bracket welds on the second row left hand seat. If a non-conforming weld is
found, the seat frame will be replaced free of charge (parts and labor).
How long will it take? The time needed for this repair is less than one-half day. However, due to
service scheduling requirements, your dealer may need your vehicle for a
longer period of time. In addition, your vehicle will require an inspection to
determine if parts need to be ordered.
What should you do? Please call your dealer without delay and request a service date for Recall
20C12. Provide the dealer with your VIN, which is printed near your name at
the beginning of this letter.
Ford has not issued instructions to stop driving your vehicle under this
compliance recall.
You should contact your dealer for an appointment to have your vehicle
remedied as soon as practicable. You can continue to safely drive your
vehicle.
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© Copyright 2020 Ford Motor Company
FCSD,001,31712,FDDA,1FMJK1MT0LEA45158,20C12_F,771127182661,000001,Y,N,N,N,N
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What should you do?
(continued)
If you do not already have a servicing dealer, you can access
www.owner.ford.com for dealer addresses, maps, and driving instructions.
Ford Motor Company wants you to have this compliance recall completed on
your vehicle. The vehicle owner is responsible for making arrangements to
have the work completed.
Please note: Federal law requires that any vehicle lessor receiving this
recall notice must forward a copy of this notice to the lessee within ten
days.
NOTE: You can receive information about Recalls and Customer Satisfaction
Programs through our FordPass App. The app can be downloaded through
the App Store or Google Play. In addition there are other features such as
reserving and paying for parking in certain locations and controlling certain
functions on your vehicle (lock or unlock doors, remote start) if it is equipped
to allow control.
COVID-19
(CORONAVIRUS)
Ford dealerships have implemented enhanced protocols to ensure both your
safety and the safety of dealership employees. This includes specific
procedures for cleaning and disinfecting customer vehicles before and after
each vehicle is serviced. In most places, vehicle service has been deemed a
critical service. Please contact your local dealer to confirm current service
hours. For more information on how Ford and your local dealer are working
hard to keep you on the road during these challenging times, please visit
owner.ford.com.
What if you no longer
own this vehicle?
If you no longer own this vehicle, and have an address for the current owner,
please forward this letter to the new owner.
You received this notice because government regulations require that
notification be sent to the last known owner of record. Our records are based
primarily on state registration and title data, which indicate that you are the
current owner.
Can we assist you
further?
If you have difficulties getting your vehicle repaired promptly and without
charge, please contact your dealership’s Service Manager for assistance.
RETAIL OWNERS: If you have questions or concerns, please contact our
Ford Customer Relationship Center at 1-866-436-7332 and one of our
representatives will be happy to assist you. If you wish to contact us through
the Internet, our address is: www.owner.ford.com.
For the hearing impaired call 1-800-232-5952 (TDD). Representatives are
available Monday through Friday: 8:00AM – 8:00PM (Eastern Time).
FLEET OWNERS: If you have questions or concerns, please contact our
Fleet Customer Information Center at 1-800-34-FLEET, choose Option #3,
and one of our representatives will be happy to assist you. If you wish to
contact us through the Internet, our address is: www.fleet.ford.com.
Representatives are available Monday through Friday: 8:00AM – 8:00PM
(Eastern Time).
If you are still having difficulty getting your vehicle repaired in a reasonable
time or without charge, you may write the Administrator, National Highway
Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C.
20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236
(TTY: 1-800-424-9153) or go to www.safercar.gov. Reference NHTSA Safety
Recall 20V-366.
Thank you for your attention to this important matter.
Ford Customer Service Division
© Copyright 2020 Ford Motor Company
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JOHN A. SAMPLE
123 SAMPLE ST
SAMPLE CITY, MI 12345-6789
* * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * *
Aviso de campaña de cumplimiento 20C12/Campaña 20V-366 de la NHTSA
2020 Expedition
Número de identificación del vehículo (VIN):
Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad y Tránsito de Vehículos de los EE. UU.
Ford Motor Company ha determinado que su vehículo, con el VIN que aparece más arriba, no cumple
con la norma federal de seguridad para vehículos de motor (FMVSS) 202a Head Restraints (cabeceras
del asiento).
Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema.
Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel.
¿Cuál es el
problema?
Las soldaduras del soporte de la cabecera del asiento de la segunda fila del
lado del conductor de su vehículo podrían no ser suficientes para vincular
correctamente el soporte de la cabecera con el armazón del asiento y
podrían no cumplir con los requerimientos de la normativa.
¿Qué riesgo existe? Un armazón de asiento cuya soldadura al soporte de la cabecera es
insuficiente podría ofrecer una menor resistencia, lo cual aumentaría el
riesgo de sufrir lesiones en un choque.
¿Qué medidas
adoptarán Ford y su
distribuidor?
Ford Motor Company ha autorizado a su distribuidor a inspeccionar las dos
soldaduras del soporte de la cabecera del asiento del lado izquierdo de la
segunda fila. Si se detecta una soldadura que no cumple con la normativa, el
armazón del asiento se reemplazará sin costo alguno (piezas y mano de
obra).
¿Cuánto tiempo
tomará?
El tiempo necesario para esta reparación será menos de medio día. Sin
embargo, debido a los requisitos de planificación de servicio, es posible que
su distribuidor tarde un poco más. Además, se realizará una inspección del
vehículo para determinar si se deben solicitar piezas.
¿Qué debe hacer? Llame a su distribuidor lo antes posible y solicite una cita de servicio para
llevar a cabo la campaña 20C12. Proporcione el VIN a su distribuidor, el cual
está impreso debajo de sus datos al comienzo de esta carta.
Para esta campaña de conformidad, Ford no ha emitido instrucciones de no
manejar el vehículo.
Deberá ponerse en contacto con su distribuidor a fin de programar una cita
para solucionar este problema lo más pronto posible. Puede continuar
manejando su vehículo con seguridad.
Julio de 2020
Ford Motor Company
División de Servicio al Cliente de Ford
P. O. Box 1904
Dearborn, Michigan 48121
© Copyright 2020 Ford, División de Servicio al Cliente
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¿Qué debe hacer?
(continuación)
Si aún no tiene un distribuidor para realizar el servicio, puede acceder a
www.owner.ford.com para conocer las direcciones de los distribuidores, ver
mapas y obtener las instrucciones para llegar.
Ford Motor Company le recomienda realizar esta campaña de cumplimiento
en su vehículo. El propietario del vehículo es responsable de realizar los
arreglos para llevar a cabo el trabajo.
Tenga presente que: la ley federal exige que los arrendadores de
vehículos que reciban este aviso de campaña envíen una copia del
mismo al arrendatario en un plazo de diez días.
NOTA: puede recibir información sobre las campañas y los programas de
satisfacción del cliente a través de la aplicación FordPass. La aplicación se
puede descargar a través de App Store o Google Play. Adicionalmente,
existen otras funciones como reserva y pago de estacionamientos en ciertos
lugares, además de control de ciertas funciones en el vehículo (bloqueo y
desbloqueo de puertas, arranque remoto) si así está equipado para permitir
el control.
COVID-19
(CORONAVIRUS)
Los distribuidores Ford han implementado protocolos mejorados con el fin
de asegurar tanto su seguridad como la de los empleados de los diferentes
distribuidores. Esto incluye procedimientos específicos de limpieza y
desinfección antes y después de realizar servicio en cada uno de los
vehículos de nuestros clientes. En la mayoría de los lugares, la atención de
vehículos se ha considerado un servicio fundamental. Póngase en contacto
con su distribuidor local para confirmar las horas de servicio actuales. Para
obtener más información sobre cómo Ford y su distribuidor local están
trabajando duro para mantenerlo en las calles durante estos tiempos
difíciles, visite owner.ford.com.
¿Qué pasa si usted
ya no es el
propietario del
vehículo?
Si usted ya no es el propietario del vehículo y tiene la dirección del
propietario actual, le solicitamos que le reenvíe esta carta.
Usted recibió este aviso porque las regulaciones del gobierno exigen el
envío de notificaciones al propietario conocido más reciente del registro.
Nuestros registros se basan principalmente en datos estatales y de
propiedad, que indican que usted es el propietario actual del vehículo.
¿Podemos hacer
algo más por usted?
Si tiene problemas para reparar de inmediato su vehículo y sin costo alguno,
comuníquese con el Gerente de Servicio de su distribuidor para solicitar ayuda.
PROPIETARIOS MINORISTAS: si tiene dudas o preguntas, comuníquese
con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332 y
uno de nuestros representantes con gusto lo atenderá. Si desea
comunicarse con nosotros a través de Internet, nuestra dirección es
www.owner.ford.com.
Las personas con problemas de audición pueden llamar al 1-800-232-5952
(TDD). Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00
p.m. (hora del Este).
PROPIETARIOS DE FLOTAS: si tiene dudas o preguntas, comuníquese con
nuestro Centro de Información a Clientes de flotas al 1-800-34-FLEET,
elija la opción n.° 3 y uno de nuestros representantes con gusto lo atenderá.
Si desea comunicarse con nosotros a través de Internet, nuestra dirección
es www.fleet.ford.com.
Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m.
(hora del Este).
Si continúa con dificultades para reparar su vehículo en un tiempo razonable
o sin cargo, le sugerimos que escriba al Administrador, National Highway
Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C.
20590 o bien que llame sin cargo a la línea directa de seguridad vehicular al
1-888-327-4236 (TTY: 1 800 424 9153) o visite www.safercar.gov. Mencione
la campaña de seguridad 20V-366 de la NHTSA.
Gracias por su atención en este asunto sumamente importante.
Ford, División de Servicio al Cliente
© Copyright 2020 Ford, División de Servicio al Cliente
*******************************************************************************************************
July 2020
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20C12_L/DTB120C126
The Lincoln Motor Company
P. O. Box 1904
Dearborn, Michigan 48121-1904
771127183453A/1/000001/0001
JOHN A. SAMPLE
123 SAMPLE ST
SAMPLE CITY, MI 12345-6789
* * * IMPORTANT SAFETY RECALL * * *
Compliance Recall Notice 20C12 / NHTSA Recall 20V-366
2020 Navigator
Your Vehicle Identification Number (VIN):
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
The Lincoln Motor Company has decided that your vehicle, with the VIN shown above, fails to conform
to Federal Motor Vehicle Safety Standard (FMVSS) 202a – Head Restraints.
We apologize for this situation and want to assure you that, with your assistance, we will correct this
condition. Our commitment, together with your dealer, is to provide you with the highest level of service
and support.
What is the issue? On your vehicle, second-row driver side seat headrest bracket welds may not
be sufficient to properly bond the headrest bracket to the seat frame and may
not meet regulatory requirements.
What is the risk? A seat frame with insufficient welding to the headrest bracket may have
reduced strength, potentially increasing the risk of injury in a crash.
What will Lincoln and
your dealer do?
The Lincoln Motor Company has authorized your dealer to inspect two
headrest bracket welds on the second row left hand seat. If a
non-conforming weld is found, the seat frame will be replaced free of charge
(parts and labor).
How long will it take? The time needed for this repair is less than one-half day. However, due to
service scheduling requirements, your dealer may need your vehicle for a
longer period of time.
What should you do? Please call your dealer without delay to schedule a service appointment for
Recall 20C12. Provide the dealer with your VIN, which is printed near your
name at the beginning of this letter.
Lincoln has not issued instructions to stop driving your vehicle under this
compliance recall. You should contact your dealer for an appointment to
have your vehicle remedied as soon as practicable. You can continue to
safely drive your vehicle.
Lincoln owners of 2017 Model Year or later vehicles affected by this recall have
the option of requesting complimentary Pickup & Delivery service with a Lincoln
vehicle for use during service. Please request Lincoln Pickup & Delivery
through your dealership if you would like to take advantage of this option.
1 of 4
A/1/000001/0001
© Copyright 2020 The Lincoln Motor Company – A Ford Motor Company Brand
FCSD,001,31712,FDDA,5LMJJ2LT4LEL08937,20C12_L,771127183453,000001,Y,N,N,N,N
11361
20C12_L/DTB120C126
What should you do?
(continued)
If you do not already have a servicing dealer, you can access
www.Lincolnowner.com for dealer addresses, maps, and driving instructions.
The Lincoln Motor Company wants you to have this recall completed on your
vehicle. The vehicle owner is responsible for making arrangements to have
the work completed.
Please note: Federal law requires that any vehicle lessor receiving this
recall notice must forward a copy of this notice to the lessee within ten
days.
NOTE: You can receive information about Recalls and Customer Satisfaction
Programs through The Lincoln Way App. The app can be downloaded
through the App Store or Google Play. In addition, there are other features
such as reserving and paying for parking in certain locations and controlling
certain functions on your vehicle (lock or unlock doors, remote start) if it is
equipped to allow control.
COVID-19
(CORONAVIRUS)
Lincoln dealerships have implemented enhanced protocols to ensure both
your safety and the safety of dealership employees. This includes specific
procedures for cleaning and disinfecting client vehicles and vehicles used for
Pickup & Delivery* both before and after each vehicle is serviced. In most
places, vehicle service has been deemed a critical service. Please contact
your local dealer to confirm current service hours. For more information on
how Lincoln and your local dealer are working hard to keep you on the road
during these challenging times, please visit owner.lincoln.com.
*Complimentary Lincoln Pickup & Delivery Service is available for all 2017
model year and newer Lincoln vehicles within the 4-year/50,000 mile New
Vehicle Limited Warranty. Contact your preferred dealer for important details.
Mileage limitations may apply.
What if you no longer
own this vehicle?
If you no longer own this vehicle, and have an address for the current owner,
please forward this letter to the new owner.
You received this notice because government regulations require that
notification be sent to the last known owner of record. Our records are based
primarily on state registration and title data, which indicate that you are the
current owner.
Can we assist you
further?
If you have difficulties getting your vehicle repaired promptly and without
charge, please contact your dealership’s Service Manager for assistance.
RETAIL OWNERS: If you have questions or concerns, please contact our
Customer Relationship Center at 1-866-436-7332 and one of our
representatives will be happy to assist you. If you wish to contact us through
the Internet, our address is: www.Lincolnowner.com.
For the hearing impaired call 1-800-232-5952 (TDD). Representatives are
available Monday through Friday: 8:00AM – 8:00PM (Eastern Time).
FLEET OWNERS: If you have questions or concerns, please contact our
Fleet Customer Information Center at 1-800-34-FLEET, choose Option #3,
and one of our representatives will be happy to assist you. If you wish to
contact us through the Internet, our address is: www.fleet.ford.com.
Representatives are available Monday through Friday: 8:00AM – 8:00PM
(Eastern Time).
If you are still having difficulty getting your vehicle repaired in a reasonable
time or without charge, you may write the Administrator, National Highway
Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C.
20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236
(TTY: 1-800-424-9153) or go to www.safercar.gov. Reference NHTSA Safety
Recall 20V-366.
Thank you for your attention to this important matter.
The Lincoln Motor Company
© Copyright 2020 The Lincoln Motor Company – A Ford Motor Company Brand
2 of 4
A/2/000001/0001
3 of 4
A/3/000001/0001
11361
20C12_L/DTB120C126
771127183453A/3/000001/0001
JOHN A. SAMPLE
123 SAMPLE ST
SAMPLE CITY, MI 12345-6789
* * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * *
Aviso de campaña de cumplimiento 20C12/Campaña 20V-366 de la NHTSA
2020 Navigator
Número de identificación del vehículo (VIN):
Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad y Tránsito de Vehículos de los EE. UU.
The Lincoln Motor Company ha determinado que su vehículo, con el VIN que aparece más arriba, no
cumple con la norma federal de seguridad para vehículos de motor (FMVSS) 202a Head Restraints
(cabeceras del asiento).
Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema.
Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel.
¿Cuál es el
problema?
Las soldaduras del soporte de la cabecera del asiento de la segunda fila del
lado del conductor de su vehículo podrían no ser suficientes para vincular
correctamente el soporte de la cabecera con el armazón del asiento y
podrían no cumplir con los requerimientos de la normativa.
¿Qué riesgo existe? Un armazón de asiento cuya soldadura al soporte de la cabecera es
insuficiente podría ofrecer una menor resistencia, lo cual aumentaría el
riesgo de sufrir lesiones en un choque.
¿Qué harán Lincoln
y su distribuidor?
The Lincoln Motor Company ha autorizado a su distribuidor a inspeccionar
las dos soldaduras del soporte de la cabecera del asiento del lado izquierdo
de la segunda fila. Si se detecta una soldadura que no cumple con la
normativa, el armazón del asiento se reemplazará sin costo alguno (piezas y
mano de obra).
¿Cuánto tiempo
tomará?
El tiempo necesario para esta reparación será menos de medio día. Sin
embargo, debido a los requisitos de planificación de servicio, es posible que
su distribuidor tarde un poco más.
¿Qué debe hacer? Llame a su distribuidor lo antes posible para programar una cita de servicio
para realizar la campaña 20C12. Proporcione el VIN a su distribuidor, el cual
está impreso debajo de sus datos al comienzo de esta carta.
Para esta campaña de conformidad, Lincoln no ha emitido instrucciones de
no manejar el vehículo. Deberá ponerse en contacto con su distribuidor a fin
de programar una cita para solucionar este problema lo más pronto posible.
Puede continuar manejando su vehículo con seguridad.
Los propietarios de vehículos Lincoln año de modelo 2017 o posterior que se
ven afectados por esta campaña tienen la opción de solicitar el servicio
complementario de retiro y entrega Lincoln con un vehículo Lincoln para uso
durante el servicio. Solicite el servicio de retiro y entrega Lincoln a través de
su distribuidor si desea aprovechar esta oportunidad.
Julio de 2020
The Lincoln Motor Company
P. O. Box 1904
Dearborn, Michigan 48121-1904
© Copyright 2020 The Lincoln Motor Company – Una marca de Ford Motor Company
FCSD,001,31712,FDDA,5LMJJ2LT4LEL08937,20C12_L,771127183453,000001,N,N,N,N,N
4 of 4
A/4/000001/0001
11361
20C12_L/DTB120C126
¿Qué debe hacer?
(continuación)
Si aún no tiene un distribuidor para realizar el servicio, puede acceder a
www.Lincolnowner.com para conocer las direcciones de los distribuidores,
ver mapas y obtener las instrucciones para llegar.
The Lincoln Motor Company le recomienda realizar esta campaña en su
vehículo. El propietario del vehículo es responsable de realizar los arreglos
para llevar a cabo el trabajo.
Tenga presente que: la ley federal exige que los arrendadores de
vehículos que reciban este aviso de campaña envíen una copia del
mismo al arrendatario en un plazo de diez días.
NOTA: puede recibir información sobre las campañas y los programas de
satisfacción del cliente a través de la aplicación The Lincoln Way. La
aplicación se puede descargar a través de App Store o Google Play.
Adicionalmente, existen otras funciones como reserva y pago de
estacionamientos en ciertos lugares, además de control de ciertas funciones
en el vehículo (bloqueo y desbloqueo de puertas, arranque remoto) si así
está equipado para permitir el control.
COVID-19
(CORONAVIRUS)
Los distribuidores Lincoln han implementado protocolos mejorados con el fin
de asegurar tanto su seguridad como la de los empleados de los diferentes
distribuidores. Esto incluye procedimientos específicos de limpieza y
desinfección de los vehículos de los clientes y de los vehículos utilizados
para el servicio de recogida y entrega*, cada vez que se realiza algún
servicio, tanto antes como después de hacerlo. En la mayoría de los lugares,
la atención de vehículos se ha considerado un servicio fundamental.
Póngase en contacto con su distribuidor local para confirmar las horas de
servicio actuales. Para obtener más información sobre cómo Lincoln y su
distribuidor local están trabajando duro para mantenerlo en las calles
durante estos tiempos difíciles, visite owner.lincoln.com.
*El servicio complementario de recogida y entrega de Lincoln se encuentra
disponible para vehículos Lincoln año de modelo 2017 y posteriores, dentro
de la garantía limitada de vehículo nuevo de 4 años/50,000 millas. Para
obtener detalles importantes, póngase en contacto con el distribuidor de su
preferencia. Podrían aplicar límites de millaje.
¿Qué pasa si usted
ya no es el
propietario del
vehículo?
Si usted ya no es el propietario del vehículo y tiene la dirección del
propietario actual, le solicitamos que le reenvíe esta carta.
Usted recibió este aviso porque las regulaciones del gobierno exigen el
envío de notificaciones al propietario conocido más reciente del registro.
Nuestros registros se basan principalmente en datos estatales y de
propiedad, que indican que usted es el propietario actual del vehículo.
¿Podemos hacer
algo más por usted?
Si tiene problemas para reparar de inmediato su vehículo y sin costo alguno,
comuníquese con el Gerente de Servicio de su distribuidor para solicitar ayuda.
PROPIETARIOS MINORISTAS: si tiene dudas o preguntas, comuníquese
con nuestro Centro de Relación con Clientes al 1-866-436-7332 y uno de
nuestros representantes con gusto lo atenderá. Si desea comunicarse con
nosotros a través de Internet, nuestra dirección es www.Lincolnowner.com.
Las personas con problemas de audición pueden llamar al 1-800-232-5952
(TDD). Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m.
(hora del Este).
PROPIETARIOS DE FLOTAS: si tiene dudas o preguntas, comuníquese con
nuestro Centro de Información a Clientes de flotas al 1-800-34-FLEET,
elija la opción n.° 3 y uno de nuestros representantes con gusto lo atenderá.
Si desea comunicarse con nosotros a través de Internet, nuestra dirección
es www.fleet.ford.com.
Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m.
(hora del Este).
Si continúa con dificultades para reparar su vehículo en un tiempo razonable
o sin cargo, le sugerimos que escriba al Administrador, National Highway
Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C.
20590 o bien que llame sin cargo a la línea directa de seguridad vehicular al
1-888-327-4236 (TTY: 1-800-424-9153) o visite www.safercar.gov. Mencione
la Campaña de seguridad 20V-366 de la NHTSA.
Gracias por su atención en este asunto sumamente importante.
The Lincoln Motor Company
© Copyright 2020 The Lincoln Motor Company – Una marca de Ford Motor Company
SEOCONTENT-END
2 Affected Products
Vehicles
11 Associated Documents
Recall Acknowledgement
RCAK-20V366-1183.pdf 301.874KB
Manufacturer Notices(to Dealers,etc) – Dealer Notification re Certain 2020 Model Year Expedition and Navigator Vehicles Second Row Left Hand Seat Frame Headrest Weld
RCMN-20V366-7992.pdf 1727.875KB
Miscellaneous Document – Media Release re attachment bracket for the second-row driver’s side headrest may not have been sufficiently welded to the seat frame.
RMISC-20V366-3841.pdf 256.142KB
Non-Compliance Notice 573 Report
RCLRPT-20V366-3055.PDF 215.649KB
Miscellaneous Document – Chronology re Ford Motor Company (Ford) Recall No. 20C12 – Certain 2020 model year Ford Expedition and Lincoln Navigator vehicles – Driver Side Second Row Seat Headrest Bracket Welds
RMISC-20V366-4631.pdf 16.109KB
ISSUED Owner Notification Letter(Part 577)
RCONL-20V366-5140.pdf 91.794KB
ISSUED Owner Notification Letter(Part 577)
RCONL-20V366-2041.pdf 211.087KB
ISSUED Renotification Notice
RCRN-20V366-0736.pdf 383.016KB
Recall Quarterly Report
RCLQRT-20V366-9519.PDF 211.335KB
Recall Quarterly Report #1, 2020-3
RCLQRT-20V366-3281.PDF 211.146KB
Recall Quarterly Report #2, 2020-4
RCLQRT-20V366-9333.PDF 211.244KB
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