Safety Recall 20S20 – Pre-Collision Assist Configuration – 2020 Ford Expedition & Lincoln Navigator

May 8, 2020 NHTSA CAMPAIGN NUMBER: 20V262000

Pre-Collison Assist can’t be Enabled

If the driver is unaware that the Pre-Collision Assist feature is not enabled, they may rely on a system that is not functional, increasing the risk of a crash or injury.

 

NHTSA Campaign Number: 20V262

Manufacturer FordeBay logo Motor Company

Components ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE

Potential Number of Units Affected 25,081

 

Summary

FordeBay logo Motor Company (FordeBay logo) is recalling certain 2020 FordeBay logo Expedition and LincolneBay logo Navigator vehicles equipped with camera-only Pre-Collision Assist feature. Vehicles built with the optional radar-plus-camera Pre-Collision Assist system are not affected. Due to incorrect coding of interfacing modules, the Pre-Collision Assist feature is not enabled, and the driver cannot access the menu functions necessary to enable the Pre-Collision Assist feature.

 

Remedy

FordeBay logo will notify owners, and dealers will reprogram software for the Body Control Module, Antilock Braking System, Instrument Panel Cluster and Headlamp Control Modules, and reset the Tire Pressure Monitor System, free of charge. The recall began May 26, 2020. Owners may contact FordeBay logo customer service at 1-866-436-7332. FordeBay logo’s number for this recall is 20S20.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Vehicle has a Recall

 


May 11, 2020

TO: All U.S. FordeBay logo and LincolneBay logo Dealers

SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 20S20
Certain 2020 Model Year Expedition and Navigator Vehicles
Pre-Collision Assist Configuration

 

AFFECTED VEHICLES

Vehicle Model Year Assembly Plant Build Dates
Expedition2020KentuckyApril 16, 2019 through March 20, 2020
NavigatorJuly 15, 2019 through March 19, 2020

Affected vehicles are identified in OASIS and FSA VIN Lists.

 

REASON FOR THIS SAFETY COMPLIANCE RECALL

In all of the affected vehicles, the Pre-Collision Assist (PCA) system is not functional. As a result, the following features are not available:

  • Forward Collision Warning (FCW)
  • Dynamic Brake Support (DBS)
  • Automatic Emergency Braking (AEB) and
  • if equipped, Auto High Beam Control (AHBC)

This condition may also prevent notifications to the driver that the features are inoperative. In addition, the PCA feature options may not be available on the Instrument Panel Cluster (IPC) message center display. An inoperative PCA system may not detect or reduce the risk or severity of a frontal collision, increasing the risk of an injury or crash if the driver is relying on assistance from the system.

 

SERVICE ACTION

Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to reconfigure the following modules using the FordeBay logo Diagnosis and Repair System (FDRS):

This service must be performed on all affected vehicles at no charge to the vehicle owner.

NOTE: Integrated Diagnostic Software (IDS) cannot be used for programming on the 2020 Expedition and Navigator vehicles.

 

OWNER NOTIFICATION AND MAILING SCHEDULE

Owner letters are expected to be mailed the week of May 25, 2020. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.

PLEASE NOTE:

Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory before delivery.

 

ATTACHMENTS

Attachment I: Administrative Information
Attachment II: Labor Allowances and Parts Ordering Information
Attachment III: Technical Information
Owner Notification Letters

 

QUESTIONS & ASSISTANCE

For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab.

Sincerely,

 

David J. Johnson


ATTACHMENT I

NEW VEHICLE DEMONSTRATION / DELIVERY HOLD –
Safety Recall 20S20
Certain 2020 Model Year Expedition and Navigator Vehicles –
Pre-Collision Assist Configuration

 

OASIS ACTIVATION

OASIS will be activated on May 11, 2020.

 

FSA VIN LISTS ACTIVATION

FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com on May 11, 2020. Owner names and addresses will be available by June 9, 2020.

NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle registration data for any purpose other than in connection with this recall is a violation of law in several states, provinces, and countries. Accordingly, you must limit the use of this listing to the follow-up necessary to complete this recall.

 

SOLD VEHICLES

  • FordeBay logo has not issued instructions to stop selling/delivering or driving used vehicles under this safety Owners should contact their dealer for an appointment to have their vehicles remedied as soon as practicable. Owners can continue to safely drive their vehicles.
  • Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.
  • Correct other affected vehicles identified in OASIS which are brought to your dealership.
  • Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.

 

STOCK VEHICLES

  • Correct all affected units in your new vehicle inventory before delivery.
  • Use OASIS to identify any affected vehicles in your used vehicle inventory.

 

DEALER-OPERATED RENTAL VEHICLES

The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice.

 

TITLE BRANDED / SALVAGED VEHICLES

Affected title branded and salvaged vehicles are eligible for this recall.

 

OWNER REFUNDS

Refunds are not approved for this program.

 

RENTAL VEHICLES

Rental vehicles are not approved for this program.

 

LINCOLN PICKUP AND DELIVERY

Owners of 2017 MY and newer LincolneBay logo vehicles have the option of requesting pickup and delivery service with a LincolneBay logo loaner (up to 2 days), from their dealership. For details, reference EFC07715, 2020 LincolneBay logo Pickup & Delivery Updates.

 

LINCOLN CLIENT SPECIAL HANDLING

To ensure the best possible experience for LincolneBay logo owners, LincolneBay logo Dealers are encouraged to utilize the LincolneBay logo Loyalty Program to provide clients with surprise and delight offerings, such as:

  • Fuel fill
  • Gift Card for the client’s favorite restaurant

The LincolneBay logo Loyalty Program is exclusive to LincolneBay logo Dealers. Owners will not be notified of this service in owner mailings. Reference EFC07977, 2020 LincolneBay logo Loyalty Program Announcement for additional details.

 

ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)

Additional repairs identified as necessary to complete the FSA should be managed as follows:

  • For related damage and access time requirements, refer to the Warranty and Policy Manual / Section 6 – FordeBay logo & LincolneBay logo Program Policies / General Information & Special Circumstances for FSA’s / Related Damage.
  • For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is required, although related damage must be on a separate repair line with the “Related Damage” radio button checked.
    • o FordeBay logo vehicles – 3 years or 36,000 miles o LincolneBay logo vehicles – 4 years or 50,000 miles
  • For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval Request to the SSSC Web Contact Site prior to completing the repair.

 

CLAIMS PREPARATION AND SUBMISSION

  • Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty Solution (OWS) online.
    • When entering claims, select claim type 31: Field Service Action. The FSA number 20S20 is the sub code.
    • For additional claims preparation and submission information, refer to the Recall and Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
  • Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a separate repair line from the FSA with same claim type and sub code as described in Claim Entry above.

IMPORTANT: Click the Related Damage Indicator radio button.

  • LincolneBay logo Pickup & Delivery: Claims for LincolneBay logo Pickup & Delivery with a LincolneBay logo loaner (up to 2 days) should be submitted on a separate line from the FSA. Refer to EFC07715, 2020 LincolneBay logo Pickup & Delivery Updates for details.
  • LincolneBay logo Client Special Handling: Reference EFC07977, 2020 LincolneBay logo Loyalty Program Announcement for Requirements and Claiming Instructions. Claims for LincolneBay logo Loyalty should be submitted as a separate line on the same Repair Order.

ATTACHMENT II

NEW VEHICLE DEMONSTRATION / DELIVERY HOLD –
Safety Recall 20S20
Certain 2020 Model Year Expedition and Navigator Vehicles –
Pre-Collision Assist Configuration

 

LABOR ALLOWANCES

Description Labor Operation Labor Time
Reconfigure the BCM, ABS, IPC and HCM (if equipped) and perform the Tire Pressure Monitor System (TPMS) learning procedure using the FordeBay logo Diagnosis and Repair System (FDRS).

(IDS cannot be used on the affected vehicles)

20S20B0.3 Hours

 

PARTS REQUIREMENTS / ORDERING INFORMATION
Parts are not required to complete this repair.

 


ATTACHMENT III

CERTAIN 2020 MODEL YEAR EXPEDITION AND NAVIGATOR VEHICLES — PRE-COLLISION ASSIST CONFIGURATION

 

SERVICE PROCEDURE

Module Programming

1. Connect a battery charger to the 12V battery.

NOTE: Verify that the negative cable of the charger is installed on a chassis or engine ground, and not the 12 volt battery negative terminal to prevent the battery saver mode from activating on the vehicle.

NOTE: If the diagnostic software does not load or if the vehicle cannot be identified properly, make sure there is a good Internet connection and the Vehicle Communication Module II (VCM IIeBay logo) is properly connected to the Data Link Connector (DLC).

NOTE: Make sure the FordeBay logo Diagnostic and Repair System (FDRS) does not enter sleep mode during module configuration.

2. Launch FordeBay logo Diagnostic and Repair System (FDRS).

NOTE: Vehicle information is automatically retrieved by the diagnostic software and a Network Test is run. Vehicle identification data appears on the screen when this is complete.

3. Click ‘Read VIN from Vehicle’ or manually enter the Vehicle Identification Number (VIN).

NOTE: Available modules are shown on the left hand (LH) side of the screen, and available procedures are listed on the right hand (RH) side of the screen. Modules that are communicating are highlighted in green.

4. Select Toolbox tab.

5. From the list on the LH side of the screen, select BCM.

6. From the list on the RH side of the screen, select BCM – Body Control Module (BCM) Configuration.

7. Click RUN. Follow all on-screen instructions carefully.

8. Re-learn the Tire Pressure Monitor System (TPMS) during the BCM software update.

9. From the list on the LH side of the screen, select IPC.

10. From the list on the RH side of the screen, select IPC – Insturment Panel Cluster (IPC) Configuration.

11. Click RUN. Follow all on-screen instructions carefully.

12. From the list on the LH side of the screen, select ABS.

13. From the list on the RH side of the screen, select ABSAnti-Lock Brake System (ABS) Module Configuration.

14. Click RUN. Follow all on-screen instructions carefully.

 

NAVIGATOR VEHICLES ONLY

15. From the list on the LH side of the screen, select HCM.

16. From the list on the RH side of the screen, select Headlamp Control Module (HCM) Configuration.

17. Click RUN. Follow all on-screen instructions carefully.

 

ALL VEHICLES

18. From the list on the RH side of the screen, select Self-Test and click RUN.

19. Click the Run Selected Tests button in the lower right.

20. Click the Clear & Retest button at the top of the screen to clear DTCs in all modules.

21. Inspect for the availability of the Pre-Collision display option in the IPC display – Main Menu, Settings, Pre-Collision.

22. Disconnect the battery charger from the 12V battery.

23. Recall is Complete.

 

Important Information for Module Programming

NOTE: When programming a module, use the following basic checks to ensure programming completes without errors.

  • Make sure the 12V battery is fully charged before carrying out the programming steps and

    connect FDRS/scan tool to a power source.

NOTE: A good Internet connection is necessary to identify the vehicle and to load the diagnostic software.

  • Inspect Vehicle Communication Module II (VCM IIeBay logo)/Vehicle Communication and Measurement Module (VCMM) and cables for any damage. Make sure scan tool connections are not interrupted during programming.
  • A hardwired connection is strongly recommended.
  • Turn off all unnecessary accessories (radio, heated/cooled seats, headlamps, interior lamps, HVAC system, etc.) and close doors.
  • Disconnect/depower any aftermarket accessories (remote start, alarm, power inverter, CB radio, etc.).
  • Follow all scan tool on-screen instructions carefully.
  • Disable FDRS/scan tool sleep mode, screensaver, hibernation modes.
  • Create all sessions key on engine off (KOEO). Starting the vehicle before creating a session will cause errors within the programming inhale process.

 

Recovering a module when programming has resulted in a blank module

a. Disconnect the VCMII or VCMM from the data link connector (DLC) and your PC.

b. After ten seconds, reconnect the VCMII/VCMM to the DLC and the PC. Launch FDRS. The VCMII/VCMM icon should turn green in the bottom right corner of the screen. If it does not, troubleshoot the FDRS to VCM connection.

c. If you are using the same FDRS as the initial programming attempt, select the appropriate VIN from the Vehicle Identification menu. If you are using a different FDRS, select “Read VIN from Vehicle” and proceed through the Network Test.

d. In the Toolbox menu, navigate to the failed module and Download/Run Programmable Module Installation (PMI). Follow the on-screen prompts. When asked if the original module is installed, select “No” and continue through the installation application.

e. Once programming has completed, a screen may list additional steps required to complete the programming process. Make sure all applicable steps are followed in order.

 


May 2020

* * * IMPORTANT SAFETY RECALL * * *

Safety Recall Notice 20S20 / NHTSA Recall 20V-262

2020 Expedition

Your Vehicle Identification Number (VIN):

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. FordeBay logo Motor Company has decided that a defect which relates to motor vehicle safety exists in your vehicle, with the VIN shown above.

We apologize for this situation and want to assure you that, with your assistance, we will correct this condition. Our commitment, together with your dealer, is to provide you with the highest level of service and support.

What is the issue?On your vehicle, the Pre-Collision Assist System is not functional. As a result, the following features are not available:

  • Forward Collision Warning
  • Dynamic Brake Support
  • Automatic Emergency Braking

This condition may also prevent notifications to the driver that the features are inoperative.

What is the risk?An inoperative Pre-Collision Assist System may not detect or reduce the risk or severity of a frontal collision, increasing the risk of an injury or crash if the driver is relying on assistance from the system.
What will FordeBay logo and your dealer do?FordeBay logo Motor Company has authorized your dealer to reconfigure the affected modules free of charge (parts and labor).
How long will it take?The time needed for this repair is less than one-half day. However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time.
What should you do?Please call your dealer without delay and request a service date for Recall 20S20. Provide the dealer with your VIN, which is printed near your name at the beginning of this letter.

FordeBay logo has not issued instructions to stop driving your vehicle under this safety recall. You should contact your dealer for an appointment to have your vehicle remedied as soon as practicable. You can continue to safely drive your vehicle.

If you do not already have a servicing dealer, you can access www.Fordowner.com for dealer addresses, maps, and driving instructions.

FordeBay logo Motor Company wants you to have this safety recall completed on your vehicle. The vehicle owner is responsible for making arrangements to have the work completed. FordeBay logo Motor Company can deny coverage for any vehicle damage that may result from the failure to have this recall performed on a timely basis. Therefore, please have this recall performed as soon as possible.

Please note: Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.

NOTE: You can receive information about Recalls and Customer Satisfaction Programs through our FordPass App. The app can be downloaded through the App Store or Google Play. In addition there are other features such as reserving and paying for parking in certain locations and controlling certain functions on your vehicle (lock or unlock doors, remote start) if it is equipped to allow control.

COVID-19

(CORONAVIRUS)

FordeBay logo dealerships have implemented enhanced protocols to ensure both your safety and the safety of dealership employees. This includes specific procedures for cleaning and disinfecting customer vehicles before and after each vehicle is serviced. In most places, vehicle service has been deemed a critical service. Please contact your local dealer to confirm current service hours. For more information on how FordeBay logo and your local dealer are working hard to keep you on the road during these challenging times, please visit owner.fordeBay logo.com.
What if you no longer own this vehicle?If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner.

You received this notice because government regulations require that notification be sent to the last known owner of record. Our records are based primarily on state registration and title data, which indicate that you are the current owner.

Can we assist you further?If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance.

RETAIL OWNERS: If you have questions or concerns, please contact our FordeBay logo Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: www.Fordowner.com.

For the hearing impaired call 1-800-232-5952 (TDD). Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time).

FLEET OWNERS: If you have questions or concerns, please contact our Fleet Customer Information Center at 1-800-34-FLEET, choose Option #3, and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: www.fleet.fordeBay logo.com.

Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time).

If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236

(TTY: 1-800-424-9153) or go to www.safercar.gov. Reference NHTSA Safety Recall 20V-262.

Thank you for your attention to this important matter.

FordeBay logo Customer Service Division


Mayo de 2020

* * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * *

Aviso de campaña de seguridad 20S20 / Campaña 20V-262 de la NHTSA

2020Número de identificación del vehículo (VIN):  Expedition

Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad y Tránsito de Vehículos de los EE. UU.

FordeBay logo Motor Company ha determinado que su vehículo presenta un defecto relacionado con la seguridad del motor, con el VIN que aparece más arriba.

Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema. Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel.

¿Cuál es el problema?El sistema de asistencia precolisión de su vehículo no funciona. Como resultado, las siguientes características no están disponibles:

  • Advertencia de colisión delantera
  • Asistencia dinámica del freno
  • Frenado automático de emergencia

Esta condición también podría evitar el envío de notificaciones al conductor que las características no están funcionando.

¿Qué riesgo existe?Un sistema de asistencia precolisión que no funciona podría no detectar o no reducir el riesgo o la intensidad de una colisión frontal, lo cual aumenta las posibilidades de sufrir lesiones o de generar un choque si el conductor se está confiando en la asistencia del sistema.
¿Qué medidas adoptarán FordeBay logo y su distribuidor?FordeBay logo Motor Company ha autorizado a su distribuidor a reconfigurar los módulos afectados sin costo alguno (piezas y mano de obra).
¿Cuánto tiempo tomará?El tiempo necesario para esta reparación será menos de medio día. Sin embargo, debido a los requisitos de planificación de servicio, es posible que su distribuidor tarde un poco más.
¿Qué debe hacer?Llame a su distribuidor lo antes posible y solicite una cita de servicio para llevar a cabo la campaña 20S20. Proporcione el VIN a su distribuidor, el cual está impreso debajo de sus datos al comienzo de esta carta.

Para esta campaña de seguridad, FordeBay logo no ha emitido instrucciones de no manejar el vehículo. Deberá ponerse en contacto con su distribuidor a fin de programar una cita para solucionar este problema lo más pronto posible. Puede continuar manejando su vehículo con seguridad.

Si aún no tiene un distribuidor para realizar el servicio, puede acceder a www.Fordowner.com para conocer las direcciones de los distribuidores, ver mapas y obtener las instrucciones para llegar.

FordeBay logo Motor Company le recomienda realizar esta campaña de seguridad en su vehículo. El propietario del vehículo es responsable de realizar los arreglos para llevar a cabo el trabajo. FordeBay logo Motor Company puede negar la cobertura en caso de que el vehículo hubiese sufrido daños por no haber realizado la campaña de manera oportuna. Por lo tanto, le solicitamos que realice esta campaña lo antes posible.

Tenga presente que: la ley federal exige que los arrendadores de vehículos que reciban este aviso de campaña envíen una copia del mismo al arrendatario en un plazo de diez días.

NOTA: puede recibir información sobre las campañas y los programas de satisfacción del cliente a través de la aplicación FordPass. La aplicación se puede descargar a través de App Store o Google Play. Adicionalmente, existen otras funciones, como reserva y pago de estacionamientos en ciertos lugares, además de control de ciertas funciones en el vehículo (bloqueo y desbloqueo de puertas, arranque remoto) si así está equipado para permitir el control.

COVID-19

(CORONAVIRUS)

Los distribuidores FordeBay logo han implementado protocolos mejorados con el fin de asegurar tanto su seguridad como la de los empleados de los diferentes distribuidores. Esto incluye procedimientos específicos de limpieza y desinfección antes y después de realizar servicio en cada uno de los vehículos de nuestros clientes. En la mayoría de los lugares, la atención de vehículos se ha considerado un servicio fundamental. Póngase en contacto con su distribuidor local para confirmar las horas de servicio actuales. Para obtener más información sobre cómo FordeBay logo y su distribuidor local están trabajando duro para mantenerlo en las calles durante estos tiempos difíciles, visite owner.fordeBay logo.com.
¿Qué pasa si usted ya no es el propietario del vehículo?Si usted ya no es el propietario del vehículo y tiene la dirección del propietario actual, le solicitamos que le reenvíe esta carta.

Usted recibió este aviso porque las regulaciones del gobierno exigen el envío de notificaciones al propietario conocido más reciente del registro. Nuestros registros se basan principalmente en datos estatales y de propiedad, que indican que usted es el propietario actual del vehículo.

¿Podemos hacer algo más por usted?Si tiene problemas para reparar de inmediato su vehículo y sin costo alguno, comuníquese con el Gerente de Servicio de su distribuidor para solicitar ayuda.

PROPIETARIOS MINORISTAS: si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes FordeBay logo al 1-866-436-7332 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: www.Fordowner.com.

Las personas con problemas de audición pueden llamar al 1-800-232-5952 (TDD). Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m. (hora del Este).

PROPIETARIOS DE FLOTAS: si tiene dudas o preguntas, comuníquese con nuestro Centro de Información a Clientes de flotas al 1-800-34-FLEET, elija la opción n.° 3 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: www.fleet.fordeBay logo.com.

Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m. (hora del Este).

Si continúa con dificultades para reparar su vehículo en un tiempo razonable o sin cargo, le sugerimos que escriba al Administrador, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 o bien que llame sin cargo a la línea directa de seguridad vehicular al

1-888-327-4236 (TTY: 1-800-424-9153) o visite www.safercar.gov. Mencione la Campaña de seguridad 20V-262 de la NHTSA.

Gracias por su atención en este asunto sumamente importante.

FordeBay logo, División de Servicio al Cliente

 


May 2020

* * * IMPORTANT SAFETY RECALL * * *

Safety Recall Notice 20S20 / NHTSA Recall 20V-262

2020 Navigator L

Your Vehicle Identification Number (VIN):

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. The LincolneBay logo Motor Company has decided that a defect which relates to motor vehicle safety exists in your vehicle, with the VIN shown above.

We apologize for this situation and want to assure you that, with your assistance, we will correct this condition. Our commitment, together with your dealer, is to provide you with the highest level of service and support.

What is the issue?On your vehicle, the Pre-Collision Assist System is not functional. As a result, the following features are not available:

  • Forward Collision Warning
  • Dynamic Brake Support
  • Automatic Emergency Braking
  • Auto High Beam Control

This condition may also prevent notifications to the driver that the features are inoperative.

What is the risk?An inoperative Pre-Collision Assist System may not detect or reduce the risk or severity of a frontal collision, increasing the risk of an injury or crash if the driver is relying on assistance from the system.
What will LincolneBay logo and your dealer do?The LincolneBay logo Motor Company has authorized your dealer to reconfigure the affected modules free of charge (parts and labor).
How long will it take?The time needed for this repair is less than one-half day. However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time.
What should you do?Please call your dealer without delay to schedule a service appointment for Recall 20S20. Provide the dealer with your VIN, which is printed near your name at the beginning of this letter.

LincolneBay logo has not issued instructions to stop driving your vehicle under this safety recall. You should contact your dealer for an appointment to have your vehicle remedied as soon as practicable. You can continue to safely drive your vehicle.

LincolneBay logo owners of 2017 Model Year or later vehicles affected by this recall have the option of requesting complimentary Pickup & Delivery service with a LincolneBay logo vehicle for use during service. Please request LincolneBay logo Pickup & Delivery through your dealership if you would like to take advantage of this option.

If you do not already have a servicing dealer, you can access www.Lincolnowner.com for dealer addresses, maps, and driving instructions.

The LincolneBay logo Motor Company wants you to have this safety recall completed on your vehicle. The vehicle owner is responsible for making arrangements to have the work completed. The LincolneBay logo Motor Company can deny coverage for any vehicle damage that may result from the failure to have this recall performed on a timely basis. Therefore, please have this recall performed as soon as possible.

Please note: Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.

NOTE: You can receive information about Recalls and Customer Satisfaction Programs through The Lincoln Way App. The app can be downloaded through the App Store or Google Play. In addition, there are other features such as reserving and paying for parking in certain locations and controlling certain functions on your vehicle (lock or unlock doors, remote start) if it is equipped to allow control.

COVID-19

(CORONAVIRUS)

LincolneBay logo dealerships have implemented enhanced protocols to ensure both your safety and the safety of dealership employees. This includes specific procedures for cleaning and disinfecting client vehicles and vehicles used for Pickup & Delivery* both before and after each vehicle is serviced. In most places, vehicle service has been deemed a critical service. Please contact your local dealer to confirm current service hours. For more information on how LincolneBay logo and your local dealer are working hard to keep you on the road during these challenging times, please visit owner.lincolneBay logo.com.

*Complimentary LincolneBay logo Pickup & Delivery Service is available for all 2017 model year and newer LincolneBay logo vehicles within the 4-year/50,000 mile New Vehicle Limited Warranty. Contact your preferred dealer for important details. Mileage limitations may apply.

What if you no longer own this vehicle?If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner.

You received this notice because government regulations require that notification be sent to the last known owner of record. Our records are based primarily on state registration and title data, which indicate that you are the current owner.

Can we assist you further?If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance.

RETAIL OWNERS: If you have questions or concerns, please contact our Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: www.Lincolnowner.com.

For the hearing impaired call 1-800-232-5952 (TDD). Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time).

FLEET OWNERS: If you have questions or concerns, please contact our Fleet Customer Information Center at 1-800-34-FLEET, choose Option #3, and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: www.fleet.fordeBay logo.com. Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time).

If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to www.safercar.gov. Reference NHTSA Safety Recall 20V-262.

Thank you for your attention to this important matter.

The LincolneBay logo Motor Company


Mayo de 2020

* * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * *

Aviso de campaña de seguridad 20S20 / Campaña 20V-262 de la NHTSA

2020 Navigator L

Número de identificación del vehículo (VIN):

Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad y Tránsito de Vehículos de los EE. UU.

The LincolneBay logo Motor Company ha determinado que existe un defecto relacionado con la seguridad de su vehículo, con el VIN que aparece más arriba.

Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema. Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel.

¿Cuál es el problema?El sistema de asistencia precolisión de su vehículo no funciona. Como resultado, las siguientes características no están disponibles:

  • Advertencia de colisión delantera
  • Asistencia dinámica del freno
  • Frenado automático de emergencia
  • Control de luces altas automáticas

Esta condición también podría evitar el envío de notificaciones al conductor que las características no están funcionando.

¿Qué riesgo existe?Un sistema de asistencia precolisión que no funciona podría no detectar o no reducir el riesgo o la intensidad de una colisión frontal, lo cual aumenta las posibilidades de sufrir lesiones o de generar un choque si el conductor se está confiando en la asistencia del sistema.
¿Qué harán LincolneBay logo y su distribuidor?The LincolneBay logo Motor Company ha autorizado a su distribuidor a reconfigurar los módulos afectados sin costo alguno (piezas y mano de obra).
¿Cuánto tiempo tomará?El tiempo necesario para esta reparación será menos de medio día. Sin embargo, debido a los requisitos de planificación de servicio, es posible que su distribuidor tarde un poco más.
¿Qué debe hacer?Llame a su distribuidor lo antes posible para programar una cita de servicio para realizar la campaña 20S20. Proporcione el VIN a su distribuidor, el cual está impreso debajo de sus datos al comienzo de esta carta.

Para esta campaña de seguridad, LincolneBay logo no ha emitido instrucciones de no manejar el vehículo. Deberá ponerse en contacto con su distribuidor a fin de programar una cita para solucionar este problema lo más pronto posible. Puede continuar manejando su vehículo con seguridad.

Los propietarios de vehículos LincolneBay logo año de modelo 2017 o posterior que se ven afectados por esta campaña tienen la opción de solicitar el servicio complementario de retiro y entrega LincolneBay logo con un vehículo LincolneBay logo para uso durante el servicio. Solicite el servicio de retiro y entrega LincolneBay logo a través de su distribuidor si desea aprovechar esta oportunidad.

Si aún no tiene un distribuidor para realizar el servicio, puede acceder a www.Lincolnowner.com para conocer las direcciones de los distribuidores, ver mapas y obtener las instrucciones para llegar.

The LincolneBay logo Motor Company le recomienda realizar esta campaña de seguridad en su vehículo. El propietario del vehículo es responsable de realizar los arreglos para llevar a cabo el trabajo. The LincolneBay logo Motor Company puede negar la cobertura en caso de que el vehículo hubiese sufrido daños por no haber realizado la campaña de manera oportuna. Por lo tanto, le solicitamos que realice esta campaña lo antes posible.

Tenga presente que: la ley federal exige que los arrendadores de vehículos que reciban este aviso de campaña envíen una copia del mismo al arrendatario en un plazo de diez días.

NOTA: puede recibir información sobre las campañas y los programas de satisfacción del cliente a través de la aplicación The Lincoln Way. La aplicación se puede descargar a través de App Store o Google Play. Adicionalmente, existen otras funciones como reserva y pago de

estacionamientos en ciertos lugares, además de control de ciertas funciones en el vehículo (bloqueo y desbloqueo de puertas, arranque remoto) si así está equipado para permitir el control.

COVID-19

(CORONAVIRUS)

Los distribuidores LincolneBay logo han implementado protocolos mejorados con el fin de asegurar tanto su seguridad como la de los empleados de los diferentes distribuidores. Esto incluye procedimientos específicos de limpieza y desinfección de los vehículos de los clientes y de los vehículos utilizados para el servicio de recogida y entrega*, cada vez que se realiza algún servicio, tanto antes como después de hacerlo. En la mayoría de los lugares, la atención de vehículos se ha considerado un servicio fundamental. Póngase en contacto con su distribuidor local para confirmar las horas de servicio actuales. Para obtener más información sobre cómo LincolneBay logo y su distribuidor local están trabajando duro para mantenerlo en las calles durante estos tiempos difíciles, visite owner.lincolneBay logo.com.

*El servicio complementario de recogida y entrega de LincolneBay logo se encuentra disponible para vehículos LincolneBay logo año de modelo 2017 y posteriores, dentro de la garantía limitada de vehículo nuevo de 4 años/50,000 millas. Para obtener detalles importantes, póngase en contacto con el distribuidor de su preferencia. Podrían aplicar límites de millaje.

¿Qué pasa si usted ya no es el propietario del vehículo?Si usted ya no es el propietario del vehículo y tiene la dirección del propietario actual, le solicitamos que le reenvíe esta carta.

Usted recibió este aviso porque las regulaciones del gobierno exigen el envío de notificaciones al propietario conocido más reciente del registro. Nuestros registros se basan principalmente en datos estatales y de propiedad, que indican que usted es el propietario actual del vehículo.

¿Podemos hacer algo más por usted?Si tiene problemas para reparar de inmediato su vehículo y sin costo alguno, comuníquese con el Gerente de Servicio de su distribuidor para solicitar ayuda.

PROPIETARIOS MINORISTAS: si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes al 1-866-436-7332 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: www.Lincolnowner.com. Las personas con problemas de audición pueden llamar al 1-800-232-5952 (TDD). Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m. (hora del Este).

PROPIETARIOS DE FLOTAS: si tiene dudas o preguntas, comuníquese con nuestro Centro de Información a Clientes de flotas al 1-800-34-FLEET, elija la opción n.° 3 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: www.fleet.fordeBay logo.com.

Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m. (hora del Este).

Si continúa con dificultades para reparar su vehículo en un tiempo razonable o sin cargo, le sugerimos que escriba al Administrador, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 o bien que llame sin cargo a la línea directa de seguridad vehicular al 1-888-327-4236 (TTY: 1-800-424-9153) o visite www.safercar.gov. Mencione la Campaña de seguridad 20V-262 de la NHTSA.

Gracias por su atención en este asunto sumamente importante.

The LincolneBay logo Motor Company

 


August, 2020

* * * IMPORTANT SAFETY RECALL REMINDER * * *

According to our records, your 2020 Navigator has not had necessary safety recall repairs made. We urge you to have the free repair performed at your local dealership as soon as possible.

Recall Number and Description:20S20 – PRE-COLLISION ASSIST CONFIGURATION
What is the issue?On your vehicle, the Pre-Collision Assist System is not functional. As a result, the following features are not available:

  • Forward Collision Warning
  • Dynamic Brake Support
  • Automatic Emergency Braking

This condition may also prevent notifications to the driver that the features are inoperative.

An inoperative Pre-Collision Assist System may not detect or reduce the risk or severity of a frontal collision, increasing the risk of an injury or crash if the driver is relying on assistance from the system.

If you have questions or concerns, please contact our FordeBay logo Customer Relationship Center at 1-866-436-7332.

If you wish to contact us through the Internet, our address is: www.Lincolnowner.com. Thank you for your attention to this very important matter.

 


Augusto de, 2020

*  *  *  RECORDATORIO  IMPORTANTE  PROGRAMA  DE  SEGURIDAD  *  *  *

Seg nuestros registros, no se realizaron en sur 2020 Navigator las reparaciones necesarias correspondientes a la campaña de seguridad. Le solicitamos que realice esta reparación gratuita en su distribuidor local lo antes posible.

Número y descripción de la campaña:20S20 – CONFIGURACIÓN DE ASISTENCIA PRE-COLISIÓN
¿Cuál es el problema?El sistema de asistencia precolisión de su vehículo no funciona. Como resultado, las siguientes características no están disponibles:

  • Advertencia de colisión delantera
  • Asistencia dinámica del freno
  • Frenado automático de emergencia

Esta condición también podría evitar el envío de notificaciones al conductor de que las características no están funcionando.

Un sistema de asistencia precolisión que no funciona podría no detectar o no reducir el riesgo o la intensidad de una colisión frontal, lo cual aumenta las posibilidades de sufrir lesiones o de generar un choque si el conductor se está confiando en la asistencia del sistema.

Si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes FordeBay logo al   1-866-436-7332.

Si desea ponerse en contacto con nosotros a través de Internet, nuestra dirección es: www.Lincolnowner.com. Gracias por su atenciic en este asunto sumamente importante.

 


Ford Media Center

FORDeBay logo MOTOR COMPANY ISSUES THREE SAFETY RECALLS IN NORTH AMERICA

May 12, 2020 | DEARBORN, Mich.

DEARBORN, Mich., May 12, 2020FordeBay logo Motor Company is issuing three safety recalls in North America. Details are as follows:

 

Select 2020 FordeBay logo Expedition and 2020 LincolneBay logo Navigator vehicles

Affected vehicles are equipped with nonfunctioning Pre-Collision Assist features, including Forward Collision Warning, Dynamic Brake Support and Automatic Emergency Braking. This condition may prevent notifications to the driver indicating the features are inoperative. An inoperative Pre-Collision Assist system may not detect or reduce the risk or severity of a frontal collision. In fact, it could increase the risk of an injury or crash if the driver is relying on assistance from the system.

This condition affects FordeBay logo Expedition and LincolneBay logo Navigator vehicles equipped with the standard camera-only Pre-Collision Assist system.

FordeBay logo is not aware of any reports of accident or injury related to this condition. This action affects 25,081 vehicles in the U.S. and federal territories and 1,106 in Canada.

Affected vehicles were built at Kentucky Truck Plant and include:

  • 2020 FordeBay logo Expedition vehicles built April 16, 2019, to March 20, 2020
  • 2020 LincolneBay logo Navigator vehicles built July 15, 2019, to March 19, 2020

Dealers will reprogram the body control module, antilock braking system, instrument panel cluster and headlamp control modules with the appropriate software calibration.

Reprogramming will also require a tire pressure monitor system reset. The FordeBay logo reference number for this recall is 20S20.

 

Select 2019-20 FordeBay logo MustangeBay logo and 2019 FordeBay logo Expedition vehicles

In affected vehicles, the “transmission not in park” warning message and associated chime are only active for three seconds when the transmission is not in park, the ignition is off, and the driver’s door is closed. The chime should remain active for 10 seconds and the transmission not in park warning message should display for 30 minutes when the driver’s door is closed.

A transmission not in park warning and chime with a shorter than designed duration could result in the driver exiting the vehicle when it is not in park and experiencing unintended vehicle movement, increasing the risk of injury or crash.

FordeBay logo is not aware of any reports of accident or injury related to this condition. This action affects 10,460 vehicles in the U.S. and federal territories, 158 in Canada and 17 in Mexico.

Affected vehicles include:

  • 2019-20 FordeBay logo MustangeBay logo vehicles built at Flat Rock Assembly Plant April 26 to Oct. 10, 2019
  • 2019 FordeBay logo Expedition vehicles built at Kentucky Truck plant Oct. 16, 2018, to Oct. 13, 2019

Dealers will reprogram the instrument panel cluster. The FordeBay logo reference number for this recall is 20S21.

 

Select 2014-17 FordeBay logo Transit Connect vehicles equipped with the panoramic vista roof

In affected vehicles, an improper bond may exist between the panoramic roof and the vehicle body that could result in wind noise, water leaks and, in some cases, separation from the vehicle.

FordeBay logo is not aware of any reports of accident or injury related to this condition. This action affects 5,088 vehicles in the U.S. and federal territories and 45 in Canada.

Affected vehicles were built at Valencia Assembly Plant, July 17, 2014, to Oct. 1, 2016.

Dealers will remove, clean and reinstall the panoramic roof glass on affected vehicles. The FordeBay logo reference number for this recall is 20S22.

 


2 Affected Products

Vehicles

MAKEMODELYEAR
FORDeBay logoEXPEDITION2020
LINCOLNeBay logoNAVIGATOR2020

 


10 Associated Documents

ISSUED Owner Notification Letter(Part 577)

RCONL-20V262-9034.pdf 92.218KB

 


Manufacturer Notices(to Dealers,etc) – Dealer Notification re NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 20S20 Certain 2020 Model Year Expedition and Navigator Vehicles Pre-Collision Assist Configuration

RCMN-20V262-6193.pdf 188.582KB

 


Miscellaneous Document – Media Release re FORDeBay logo MOTOR COMPANY ISSUES THREE SAFETY RECALLS IN NORTH AMERICA

RMISC-20V262-4120.pdf 266.25KB

 


ISSUED Owner Notification Letter(Part 577)

RCONL-20V262-6120.pdf 211.091KB

 


Defect Notice 573 Report

RCLRPT-20V262-4759.PDF 215.835KB

 


Recall Acknowledgement

RCAK-20V262-6500.pdf 300.147KB

 


Recall Quarterly Report #3, 2020-4

RCLQRT-20V262-3172.PDF 211.329KB

 


ISSUED Renotification Notice

RCRN-20V262-0715.pdf 304.559KB

 


Recall Quarterly Report #1, 2020-2

RCLQRT-20V262-9673.PDF 211.135KB

 


Recall Quarterly Report #2, 2020-3

RCLQRT-20V262-5647.PDF 211.244KB

 


Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=20V262&docType=RCL

 


 

Reprogramming

Service Information & Reprogramming

 

Module Reprogramming

Diagnostic Software Interface Device Complete Vehicle Diagnostics Module Programming
1996-2017
Model Year
2018-Present
Model Year
1996-2017
Model Year
2018-Present
Model Year
IDS/FDRS VCM, VCM IIeBay logo, VCMM X X X X
FJDS/FDRS Compatible J2534 Devices
(Including VCM IIeBay logo and VCMM)
  X X X

Detailed system requirements, installation, and support information for each product is located under the diagnostics tool support tab for each product.

 

Integrated Diagnostic Software (IDS) / Ford Diagnosis & Repair System (FDRS)

For use with VCM I, VCM IIeBay logo, VMM and VCMM hardware devices only. The complete factory Ford Motor Company vehicle diagnostic tool that provides complete dealership level vehicle diagnostic coverage for all 1996 to present Ford, LincolneBay logo and MercuryeBay logo vehicles. The IDS software includes time based access to the IDS software, software updates and calibration files.

 

Ford J2534 Diagnostic Software (FJDS) / Ford Diagnosis & Repair System (FDRS)

For use with compatible J2534 hardware devices. FJDS software provides Ford Module Programming functionality that covers 1996 to present Ford, LincolneBay logo and MercuryeBay logo module reprogramming functions, plus complete dealership level vehicle diagnostic software for all 2018 to present Ford and LincolneBay logo vehicles. The FJDS software license includes time based access to the FJDS software, software updates and calibration files.


Latest Calibration Information

Module Build Data (As-Built)

Use VIN to obtain As-Built data

www.motorcraftservice.com

 


 

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TOPDON RLink J2534 Pass-Thru Programmer, OEM Reprogramming and Diagnostic Tool, Enhanced J2534 VCI, Supports J2534/D-PDU/CAN-FD/DoIP, Compatible with 18+ Vehicle Brands, No OE Software Provided
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TOPDON RLink J2534 OEM Reprogramming and Diagnostic Tool, Enhanced J2534 VCI, J2534-Pass-Thru for J2534/D-PDU/CAN-FD/DoIP, Supports 18+ Vehicle Brands, No OE Software Provided
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  • OE Topology Mapping: Visualize the vehicle’s ECU network exactly as it’s built.Zoom, pan, and highlight specific modules to pinpoint component issues with precision.Topology mapping displays real-time communication between modules
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  • Upgraded Connector Design: The connector has been changed to prevent previous issues. If you bought the earlier model and encountered problems, message us for a hassle-free replacement—we've got you covered
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Last update on 2026-05-30 / Affiliate links / Images from Amazon Product Advertising API


 

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