NHTSA ID Number: 10209208
Manufacturer Communication Number: TSB 22-2101
Summary
This article supersedes TSB 21-2235 to update the vehicle model years affected. Some 2017-2020 Continental, 2018-2022 Navigator vehicles may experience seat pan looseness, lateral movement, and/or clunk/thump noise on turns. To correct the condition, follow the Service Procedure steps to install an isolator onto the front cross tube on both front seat tracks.
This bulletin supersedes 21-2235.
Model:
2017-2020 Continental
2018-2022 Navigator
Summary
This article supersedes TSB 21-2235 to update the vehicle model years affected.
Issue: Some 2017-2020 Continental, 2018-2022 Navigator vehicles may experience seat pan looseness, lateral movement, and/or clunk/thump noise on turns. To correct the condition, follow the Service Procedure steps to install an isolator onto the front cross tube on both front seat tracks.
Action: Follow the Service Procedure steps to correct the condition on vehicles that meet all of the following criteria:
- One of the following vehicles:
- 2017-2020 Continental
- 2018-2022 Navigator
- Seat pan looseness, lateral movement, and/or clunk/thump noise on turns
Parts
| Service Part Number | Quantity | Description | Unit of Issue | Piece Quantity |
| W527404-S300 | 1 | 3/8 Inch Wide Hose Clamp | 4 | 4 |
| Obtain Locally | 4 | 3/4 Inch Heater Hose, 1 Inch Long | 4 |
Quantity refers to the amount of the service part number required to repair the vehicle.
Unit of Issue refers to the number of individual pieces included in a service part number package.
Piece Quantity refers to the total number of individual pieces required to repair the vehicle.
Service Procedure
1. Using both height and front tilt functions, adjust the seat to the highest position.
2. Remove the driver front seat module (DSM) and passenger front seat module (SCMB). Refer to Workshop Manual (WSM), Section 501-10A.
3. Remove the seat module mounting bracket.
4. Cut a 25.4 mm (1 in.) long piece of 19 mm (3/4 in.) diameter heater hose. (Figure 1)
Figure 1
5. Cut a slit in the 25.4 mm (1 in.) piece. (Figure 2)
Figure 2
6. Install the hose over the front cross tube. (Figure 3)
Figure 3
7. Open the hose clamp and slip the hose clamp over the heater hose, securing the heater hose to the front cross tube.
8. Push the heater hose against the cushion hook and tighten the hose clamp to 3.7 Nm (33 lb-in). (Figure 4)
Figure 4
9. Repeat Steps 4 through 8 on the other side of the seat track. (Figure 5)
Figure 5
10. Reinstall the DSM and SCMB and mounting bracket. Refer to WSM, Section 501-10A.
9 Affected Products
Vehicles
1 Associated Document
Manufacturer Communications
22-2101
18 March 2022
MC-10209208-0001.pdf 254.712KB
NHTSA ID Number: 10199535
Manufacturer Communication Number: TSB 21-2235
Summary
Some 2017-2020 Continental, 2018-2021 Navigator vehicles may experience seat pan looseness, lateral movement, and/or clunk/thump noise on turns. To correct the condition, follow the Service Procedure steps to install an isolator onto the front cross tube on both front seat tracks.
1 Associated Document
Manufacturer Communications
21-2235
21 July 2021
MC-10199535-0001.pdf 255.911KB
NHTSA ID Number: 10169809
Manufacturer Communication Number: TSB 19-2359
Summary
Some 2017-2019 Continental, 2018-2020 Navigator vehicles may experience seat pan looseness, lateral movement, and/or clunk/thump noise on turns. To correct the condition, follow the Service Procedure steps to install an isolator to the front cross tube on both front seat tracks.
1 Associated Document
Manufacturer Communications
19-2359
05 December 2019
MC-10169809-0001.pdf 709.767KB
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Last update on 2026-06-07 / Affiliate links / Images from Amazon Product Advertising API
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Warranty Status: Eligible under provisions of New Vehicle Limited Warranty (NVLW)/Service Part Warranty (SPW)/Special Service Part (SSP)/Extended Service Plan (ESP) coverage. Limits/policies/prior approvals are not altered by a TSB. NVLW/SPW/SSP/ESP coverage limits are determined by the identified causal part and verified using the OASIS part coverage tool. Labor Times Description Operation No. Time 2017-2020 Continental, 2018-2022 Navigator: Install Heater Hose And Clamp On Both (2) Front Seats (Do Not Use With Any Other Labor Operations) 222101A 0.7 Hrs. Repair/Claim Coding Causal Part: 9661711 Condition Code: 33
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