Thumping/Rubbing Or Grinding Noise Coming From Transmission

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	HF35 TRANSMISSION – THUMPING/RUBBING OR GRINDING NOISE – BUILT ON OR BEFORE 8/15/2015
Publication Date: September 1, 2016

FORD:	2013-2015 C-MAX 2013-2016 Fusion
LINCOLN:	2013-2016 MKZ

This article supersedes TSB 14-0214 to add a production fix date, update the vehicle model years, Service Procedure and Part List.

ISSUE:

Some 2013-2016 Fusion, MKZ and 2013-2015 C-Max vehicles equipped with an HF35 transmission and built on or before 8/15/2015 may exhibit a thumping/rubbing or grinding noise coming from the transmission. The noise may be present in all gear ranges including neutral when the vehicle is moving, but will not be present when the vehicle is stationary or in Park.

ACTION:

Follow the Service Procedure steps to correct the condition.

SERVICE PROCEDURE

Check the vehicle build date. Was the vehicle built on or before 8/15/2015?
1. Yes – proceed to Step 2.
2. No – this article does not apply. Refer to Workshop Manual (WSM), Section 307-01 for normal diagnostics.
With vehicle at operating temperature, road test vehicle and lightly apply the brakes from 48-16 Km/h (30-10 MPH).
1. The engine will shut-off on deceleration when the vehicle is at operating temperature.
Is a thumping/rubbing or grinding noise present?
1. Yes – proceed to Step 4.
2. No – this article does not apply. Refer to WSM, Section 307-01 for normal diagnostics.
Remove the transmission assembly. Refer to WSM, Section 307-01.
Remove damper housing and transfer shaft assembly. Refer to WSM Section, 307-01.
Inspect the damper housing for transfer shaft contact or wear. Is contact or wear present on damper housing or transfer shaft?
1. Yes – proceed to Step 9.
2. No – proceed to Step 7.
Install transfer shaft kit. Follow kit repair and assembly procedure.
Reinstall the transmission assembly. Refer to WSM, Section 307-01. Proceed to Step 10.
Install new transmission assembly. Refer to WSM, Section 307-01.
Flush transmission fluid cooling system. Refer to WSM, Section 307-02.

Ford FG9Z-7000-C - Automatic Transmission Assembly

OPERATION	DESCRIPTION	TIME
160105A	2013-2015 C-MAX Hybrid: Diagnose, Inspect And Repair Transmission Includes Time For Road Tests And Flushing (Do Not Use With Any Other Labor Operations)	12.2 Hrs.
160105A	2013-2015 C-MAX Energi: Diagnose, Inspect And Repair Transmission Includes Time For Road Tests And Flushing (Do Not Use With Any Other Labor Operations)	12.5 Hrs.
160105A	2013-2016 MKZ Hybrid: Diagnose, Inspect And Repair Transmission Includes Time For Road Tests And Flushing (Do Not Use With Any Other Labor Operations Except C Or D)	10.9 Hrs.
160105A	2013-2016 Fusion Hybrid: Diagnose, Inspect And Repair Transmission Includes Time For Road Tests And Flushing (Do Not Use With Any Other Labor Operations Except C Or D)	10.5 Hrs.
160105A	2013-2016 Fusion Energi: Diagnose, Inspect And Repair Transmission Includes Time For Road Tests And Flushing (Do Not Use With Any Other Labor Operations Except C Or D)	10.7 Hrs.
160105B	2013-2015 C-MAX Hybrid: Diagnose, Inspect And Replace Transmission Includes Time For Road Tests And Flushing (Do Not Use With Any Other Labor Operations)	10.6 Hrs.
160105B	2013-2015 C-MAX Energi: Diagnose, Inspect And Replace Transmission Includes Time For Road Tests And Flushing (Do Not Use With Any Other Labor Operations)	10.9 Hrs.
160105B	2013-2016 MKZ Hybrid: Diagnose, Inspect And Replace Transmission Includes Time For Road Tests And Flushing (Do Not Use With Any Other Labor Operations Except C Or D)	9.2 Hrs.
160105B	2013-2016 Fusion Hybrid: Diagnose, Inspect And Replace Transmission Includes Time For Road Tests And Flushing (Do Not Use With Any Other Labor Operations Except C Or D)	8.9 Hrs.
160105B	2013-2016 Fusion Energi: Diagnose, Inspect And Replace Transmission Includes Time For Road Tests And Flushing (Do Not Use With Any Other Labor Operations Except C Or D)	9.1 Hrs.
160105C	2013-2016 Fusion/MKZ Hybrid/Energi Without Lane Departure Warning System: Check And Set Front End Toe (Do Not Use With Any Other Labor Operations Except A Or B)	0.6 Hr.
160105D	2013-2016 Fusion/MKZ Hybrid/Energi With Lane Departure Warning System: Check And Set Front End Toe (Do Not Use With Any Other Labor Operations Except A Or B)	0.8 Hr.

WARRANTY STATUS

Eligible Under Provisions Of New Vehicle Limited Warranty Coverage.
Warranty/ESP coverage limits/policies/prior approvals are not altered by a TSB. Warranty/ESP coverage limits are determined by the identified causal part and verified using the OASIS part coverage tool.

DEALER CODING

BASIC PART NO.	CONDITION CODE
7000	01

Lubegard 50902 Automatic Transmission Fluid Protectant, 32 oz.

Prevents overheating, reducing elevated operating temperatures up to 40 degrees Farenheit - Optimizes total transmission performance
Eliminates transmission fluid foaming and oxidation and reduces wear throughout the transmission
Eliminates clutch chatter and torque converter shudder; Softens and modifies harsh shifts making them quicker in duration
Extends fluid life / Raises the thermal and oxidative stability of the fluid
Only protectant that increases the fluid’s ability to transfer heat / Protects new seals and permanently restores older seals to a like-new condition, without adverse side effects

Last update on 2026-06-09 / Affiliate links / Images from Amazon Product Advertising API

Sea Foam Trans Tune Transmission Treatment, TT16, 16 oz, Pack of 1

Helps fluid systems work smoother and last longer.
Safe in most types of automatic transmission fluid, hydraulics, or power steering fluid systems. Safe for conventional and synthetic fluids.
Dissolves and liquefies harmful gum and varnish buildup in fluid
Cleans and lubricates valve bodies, shift actuators and solenoids. Helps to control moisture in fluid.
Will not swell seals or harm gaskets, O-rings, or clutch material

Last update on 2026-06-09 / Affiliate links / Images from Amazon Product Advertising API

Transmission Fix - Treatment for CVT & Other Gearbox Types | ATF Additive & Protectant - Reduces Sticking Shudder and Slipping" data-aawp-geotargeting="true" data-aawp-click-tracking="asin" data-aawp-local-click-tracking="1">

XADO EX120 Automatic Transmission Fix - Treatment for CVT & Other Gearbox Types | ATF Additive & Protectant - Reduces Sticking, Shudder and Slipping

Rebuilds And Restores Metal Parts And Protects Them From Future Wear.
Anti Friction Modifier. Eliminates Surfaces Defects & Protects From Extreme Heat
Stops Transmission Shudder, Reduces Noise & Vibration. Ultimate Stop Slipping Additive
Increases Performance Reliability And Prolongs Service Life Of Control Gears
Universal for Automatic, CVT, Tiptronic, Manumatic, Semi-Automatic Transmission

Last update on 2026-06-10 / Affiliate links / Images from Amazon Product Advertising API

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