| HF35 TRANSMISSION – THUMPING/RUBBING OR GRINDING NOISE – BUILT ON OR BEFORE 8/15/2015 | |
| Publication Date: September 1, 2016 | |
This article supersedes TSB 14-0214 to add a production fix date, update the vehicle model years, Service Procedure and Part List.
ISSUE:
Some 2013-2016 Fusion, MKZ and 2013-2015 C-Max vehicles equipped with an HF35 transmission and built on or before 8/15/2015 may exhibit a thumping/rubbing or grinding noise coming from the transmission. The noise may be present in all gear ranges including neutral when the vehicle is moving, but will not be present when the vehicle is stationary or in Park.
ACTION:
Follow the Service Procedure steps to correct the condition.
SERVICE PROCEDURE
- Check the vehicle build date. Was the vehicle built on or before 8/15/2015?
- Yes – proceed to Step 2.
- No – this article does not apply. Refer to Workshop Manual (WSM), Section 307-01 for normal diagnostics.
- With vehicle at operating temperature, road test vehicle and lightly apply the brakes from 48-16 Km/h (30-10 MPH).
- The engine will shut-off on deceleration when the vehicle is at operating temperature.
- Is a thumping/rubbing or grinding noise present?
- Yes – proceed to Step 4.
- No – this article does not apply. Refer to WSM, Section 307-01 for normal diagnostics.
- Remove the transmission assembly. Refer to WSM, Section 307-01.
- Remove damper housing and transfer shaft assembly. Refer to WSM Section, 307-01.
- Inspect the damper housing for transfer shaft contact or wear. Is contact or wear present on damper housing or transfer shaft?
- Yes – proceed to Step 9.
- No – proceed to Step 7.
- Install transfer shaft kit. Follow kit repair and assembly procedure.
- Reinstall the transmission assembly. Refer to WSM, Section 307-01. Proceed to Step 10.
- Install new transmission assembly. Refer to WSM, Section 307-01.
- Flush transmission fluid cooling system. Refer to WSM, Section 307-02.
FG9Z-7000-C
Ford FG9Z-7000-C - Automatic Transmission Assembly
| Transmission Assembly 2.57 Gas/Electric – C-MAX/Fusion FHEV |
| FM5Z-7000-D | Transmission Assembly 2.91 Plug-In – C-MAX/Fusion PHEV |
| FG9Z-7000-E
Ford FG9Z-7000-C - Automatic Transmission Assembly
| Transmission Assembly 2.57 – MKZ |
| FG9Z-7000-G | Transmission Assembly 2.91 – MKZ |
| W520102-S442 | Nut – Axle Bearing Strap – Right Side – All Vehicles (2 Required) |
| YS4Z-3N324-AA | Clamp – Center Shaft – C-MAX |
AE5Z-4B422-A
Ford AE5Z-4B422-A - CIRCLIP - INNER
| Circlip – Axle Inner – Left Side – C-MAX |
CV6Z-9450-B
Ford CV6Z-9450-B, Exhaust Pipe to Manifold Gasket
| Gasket – Exhaust Flange – C-MAX |
CV6Z-9448-A
Ford Gasket
| Gasket – Exhaust Manifold – C-MAX |
W520103-S442 | Nut – Exhaust To Pipe – C-MAX (2 Required ) |
| CV6Z-3B477-A | Nut – Axle – C-MAX (2 Required) |
| W520415-S442 | Nut – Lower Ball Joint – C-MAX(2 Required ) |
W704474-S437
Ford W704474-S437 - Stud
| Stud – Exhaust Manifold – C-MAX – (7 Required) |
W713095-S437
Ford W713095S437 - Nut
| Nut – Exhaust Manifold To Head – C-MAX (7 Required ) |
| W715491-S442 | Bolt – Lower Ball Joint – C-MAX (2 Required ) |
| BB5Z-4B422-B | Circlip – Axle Inner – Left Side – Fusion/ MKZ |
| W500545-S439 | Bolt – Lower Ball Joint – Fusion/ MKZ (2 Required) |
W520214-S440
Ford W520-214S440, Suspension Stabilizer Bar Link Nut
| Nut – Lower Ball Joint – Fusion/ MKZ (2 Required ) |
W520215-S440
Ford W520-215S440, Suspension Stabilizer Bar Link Nut
| Nut – Tie Rod – Fusion/ MKZ (2 Required ) |
W712503-S440
Ford W712-503S440, Suspension Stabilizer Bar Link Nut
| Nut – Lower Stabilizer -Fusion/ MKZ (2 Required ) |
| W714878-S439 | Bolt – Steering Shaft – Fusion/ MKZ |
| W716457-S439 | Bolt – Large Frame To Body Rear – Fusion/ MKZ (2 Required ) |
4S4Z-3N324-AA
Ford Retainer - Bear
| Clamp – Center Shaft – Fusion/MKZ |
1S7G-8255-BD
Ford Gasket
| Gasket – Coolant Outlet – Fusion/MKZ |
| FG9Z-7H348-D | Kit – Transfer Shaft (Front Wheel Drive 2.57 Axle Ratio) – C-MAX/Fusion FHEV |
| FG9Z-7H348-E | Kit – Transfer Shaft (Front Wheel Drive 2.91 Axle Ratio) – C-MAX/Fusion PHEV/MKZ |
ZC-31-B
Motorcraft - Towelette-Metal C (ZC31B)
| Motorcraft Metal Surface Prep Wipes |
ZC-30-A
Genuine Ford Fluid ZC-30 Silicone Gasket Remover - 12 oz.
| Motorcraft Silicone Gasket Remover |
TA-26
Motorcraft #ta26 Adhesive (ta26)
| Motorcraft Threadlock 262 |
| TA-29
Sale
Ford Genuine Ford Fluid TA-29 Ultra Silicone Sealant - 2.4 oz.
| Motorcraft Ultra Silicone Sealant |
| PM-4-A | Motorcraft Metal Brake Parts Cleaner |
XT-10-QLVC
Ford Genuine Ford Fluid XT-10-QLVC MERCON-LV Automatic Transmission Fluid - 1 Quart
| Motorcraft MERCON LV Automatic Transmission Fluid |
| OPERATION | DESCRIPTION | TIME |
| 160105A | 2013-2015 C-MAX Hybrid: Diagnose, Inspect And Repair Transmission Includes Time For Road Tests And Flushing (Do Not Use With Any Other Labor Operations) | 12.2 Hrs. |
| 160105A | 2013-2015 C-MAX Energi: Diagnose, Inspect And Repair Transmission Includes Time For Road Tests And Flushing (Do Not Use With Any Other Labor Operations) | 12.5 Hrs. |
| 160105A | 2013-2016 MKZ Hybrid: Diagnose, Inspect And Repair Transmission Includes Time For Road Tests And Flushing (Do Not Use With Any Other Labor Operations Except C Or D) | 10.9 Hrs. |
| 160105A | 2013-2016 Fusion Hybrid: Diagnose, Inspect And Repair Transmission Includes Time For Road Tests And Flushing (Do Not Use With Any Other Labor Operations Except C Or D) | 10.5 Hrs. |
| 160105A | 2013-2016 Fusion Energi: Diagnose, Inspect And Repair Transmission Includes Time For Road Tests And Flushing (Do Not Use With Any Other Labor Operations Except C Or D) | 10.7 Hrs. |
| 160105B | 2013-2015 C-MAX Hybrid: Diagnose, Inspect And Replace Transmission Includes Time For Road Tests And Flushing (Do Not Use With Any Other Labor Operations) | 10.6 Hrs. |
| 160105B | 2013-2015 C-MAX Energi: Diagnose, Inspect And Replace Transmission Includes Time For Road Tests And Flushing (Do Not Use With Any Other Labor Operations) | 10.9 Hrs. |
| 160105B | 2013-2016 MKZ Hybrid: Diagnose, Inspect And Replace Transmission Includes Time For Road Tests And Flushing (Do Not Use With Any Other Labor Operations Except C Or D) | 9.2 Hrs. |
| 160105B | 2013-2016 Fusion Hybrid: Diagnose, Inspect And Replace Transmission Includes Time For Road Tests And Flushing (Do Not Use With Any Other Labor Operations Except C Or D) | 8.9 Hrs. |
| 160105B | 2013-2016 Fusion Energi: Diagnose, Inspect And Replace Transmission Includes Time For Road Tests And Flushing (Do Not Use With Any Other Labor Operations Except C Or D) | 9.1 Hrs. |
| 160105C | 2013-2016 Fusion/MKZ Hybrid/Energi Without Lane Departure Warning System: Check And Set Front End Toe (Do Not Use With Any Other Labor Operations Except A Or B) | 0.6 Hr. |
| 160105D | 2013-2016 Fusion/MKZ Hybrid/Energi With Lane Departure Warning System: Check And Set Front End Toe (Do Not Use With Any Other Labor Operations Except A Or B) | 0.8 Hr. |
WARRANTY STATUS
Eligible Under Provisions Of New Vehicle Limited Warranty Coverage.
Warranty/ESP coverage limits/policies/prior approvals are not altered by a TSB. Warranty/ESP coverage limits are determined by the identified causal part and verified using the OASIS part coverage tool.
DEALER CODING
| BASIC PART NO. | CONDITION CODE |
| 7000 | 01 |
Lubegard 50902 Automatic Transmission Fluid Protectant, 32 oz.
- Prevents overheating, reducing elevated operating temperatures up to 40 degrees Farenheit - Optimizes total transmission performance
- Eliminates transmission fluid foaming and oxidation and reduces wear throughout the transmission
- Eliminates clutch chatter and torque converter shudder; Softens and modifies harsh shifts making them quicker in duration
- Extends fluid life / Raises the thermal and oxidative stability of the fluid
- Only protectant that increases the fluid’s ability to transfer heat / Protects new seals and permanently restores older seals to a like-new condition, without adverse side effects
Sea Foam Trans Tune Transmission Treatment, TT16, 16 oz, Pack of 1
- Helps fluid systems work smoother and last longer.
- Safe in most types of automatic transmission fluid, hydraulics, or power steering fluid systems. Safe for conventional and synthetic fluids.
- Dissolves and liquefies harmful gum and varnish buildup in fluid
- Cleans and lubricates valve bodies, shift actuators and solenoids. Helps to control moisture in fluid.
- Will not swell seals or harm gaskets, O-rings, or clutch material
XADO EX120 Automatic Transmission Fix - Treatment for CVT & Other Gearbox Types | ATF Additive & Protectant - Reduces Sticking, Shudder and Slipping
- Rebuilds And Restores Metal Parts And Protects Them From Future Wear.
- Anti Friction Modifier. Eliminates Surfaces Defects & Protects From Extreme Heat
- Stops Transmission Shudder, Reduces Noise & Vibration. Ultimate Stop Slipping Additive
- Increases Performance Reliability And Prolongs Service Life Of Control Gears
- Universal for Automatic, CVT, Tiptronic, Manumatic, Semi-Automatic Transmission
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