NHTSA ID Number: 10162412
Manufacturer Communication Number: 19N05
Summary
Customer Satisfaction Program 19N05: Certain 2011-2017 Model Year Explorer Vehicles – Carbon Monoxide Concern
7 Affected Products
Vehicle
| MAKE | MODEL | YEAR |
FORD | EXPLORER | 2011-2017 |
June 24, 2019
TO: All U.S. Ford and Lincoln Dealers
SUBJECT: Customer Satisfaction Program 19N05
Certain 2011-2017 Model Year Explorer Vehicles
Carbon Monoxide Concern
PROGRAM TERMS
This is a one-time service program. This program will be in effect through July 31, 2022. There is no mileage limit for this program.
NOTE: This program replaces 17N03.
VEHICLES COVERED BY THIS PROGRAM
| Vehicle | Model Year | Assembly Plant | Build Dates |
| Explorer | 2011-2017 | Chicago | 2011 Job 1 through 2017 Job Last |
Affected vehicles are identified in OASIS.
REASON FOR PROVIDING THIS SERVICE
Ford is aware that some 2011-2017 Explorer owners have concerns about exhaust or carbon monoxide. These vehicles are safe. However, for our customers’ peace of mind, Ford is offering this no charge service that reduces the potential for exhaust to enter the vehicle. Customers can take their vehicles, regardless of mileage or warranty status, to a Ford dealer to have this service performed. NOTE: This program does not apply to Police Interceptor units.
SERVICE ACTION
At the request of the customer, dealers are to reprogram the climate control module (using IDS release 107.04 or higher), and replace the lift gate drain valves. This service must be performed at no charge to the vehicle owner.
NOTE: Climate control module reprogramming brings fresh air into the vehicle cabin during rapid acceleration. Some customers in extremely hot and humid climates may notice a momentary change in max air conditioning output.
OWNER NOTIFICATION MAILING SCHEDULE
Owner letters are expected to be mailed the week of July 1, 2019. Dealers should apply this service at the request of the customer, whether or not they have received a letter.
ATTACHMENTS
Attachment I: Administrative Information
Attachment II: Labor Allowances and Parts Ordering Information
Attachment III: Technical Information
Attachment IV: Dealer Q & A Owner Notification Letters
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab.
Sincerely,
David J. Johnson
ATTACHMENT I
Customer Satisfaction Program 19N05
Certain 2011-2017 Model Year Explorer Vehicles
Carbon Monoxide Concern
OASIS ACTIVATION
OASIS will be activated on June 24, 2019.
FSA VIN LISTS ACTIVATION
FSA VIN Lists will not be activated for this service action.
SOLD VEHICLES
- Owners that have concerns about exhaust or carbon monoxide will be directed to dealers for this service.
- Dealers are to prioritize servicing of customer vehicles over servicing of new and used vehicle inventory.
STOCK VEHICLES
- Use OASIS to identify any affected vehicles in your used vehicle inventory.
TITLE BRANDED / SALVAGED VEHICLES
Affected title branded and salvaged vehicles are eligible for this service action.
OWNER REFUNDS
Refunds are not approved for this program.
RENTAL VEHICLES
The use of rental vehicles is not approved for this program.
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
- For related damage and access time requirements, refer to the Warranty and Policy Manual – Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances for FSA’s / Related Damage.
- For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is required, although related damage must be on a separate repair line with the Related Damage radio button checked.
- Ford vehicles – 3 years or 36,000 miles
- Ford
- For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval Request to the SSSC Web Contact Site prior to completing the repair.
CLAIMS PREPARATION AND SUBMISSION
- This is a one-time service program and also applies to vehicles that are within the New Vehicle Limited Warranty coverage period. When a vehicle is determined to exhibit this concern, repairs should be claimed against Program Code 19N05.
- Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty Solution (OWS) online.
- When entering claims, select claim type 31: Field Service Action. The FSA number 19N05 is the sub code.
- For additional claims preparation and submission information, refer to the Recall and Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
- Provision for Locally Obtained Supplies: Includes isopropyl alcohol and TA-19-C Instant Gel Adhesive or equivalent. o Program Code: 19N05 o Misc Expense: OTHER o Amount: Actual cost up to $5.00
- Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a separate repair line from the FSA with same claim type and sub code as described in Claim Entry above.
- Program Terms: This program will be in effect through July 31, 2022. There is no mileage limit for this program.
ATTACHMENT II
Customer Satisfaction Program 19N05
Certain 2011-2017 Model Year Explorer Vehicles
Carbon Monoxide Concern
LABOR ALLOWANCES – All Vehicles
| Description | Labor Operation | Labor Time |
| 19N05B | 0.4 Hours |
PARTS REQUIREMENTS / ORDERING INFORMATION
| Description | Order Quantity | Claim Quantity | Part Number |
| Liftgate Drain Valve | 2 (2011-2015)
3 (2016-2017) | 2 (2011-2015)
3 (2016-2017) | 4M8Z-78280B62-A |
| Motorcraft Instant Gel Adhesive (or equivalent, including but not limited to Loctite 414 or 495) | As Required | MISC. OTHER | TA-19-C
Ford TA-19-C Genuine Adhesive
|
Order your parts requirements through normal order processing channels. To guarantee the shortest delivery time, an emergency order for parts must be placed.
DEALER PRICE
For latest prices, refer to DOES II.
PARTS RETENTION AND RETURN
Follow the provisions of the Warranty and Policy Manual, Section 1 – WARRANTY PARTS RETENTION AND RETURN POLICIES.
EXCESS STOCK RETURN
Excess stock returned for credit must have been purchased from Ford Customer Service Division in accordance with Policy Procedure Bulletin 4000.
Customer Satisfaction Program 19N05
June 24, 2019
Reprogramming
Service Information & Reprogramming
Module Reprogramming
| Diagnostic Software | Interface Device | Complete Vehicle Diagnostics | Module Programming | ||
| 1996-2017 Model Year |
2018-Present Model Year |
1996-2017 Model Year |
2018-Present Model Year |
||
| IDS/FDRS | VCM, VCM II, VCMM |
X | X | X | X |
| FJDS/FDRS | Compatible J2534 Devices (Including VCM II and VCMM) |
X | X | X | |
Detailed system requirements, installation, and support information for each product is located under the diagnostics tool support tab for each product.
Integrated Diagnostic Software (IDS) / Ford Diagnosis & Repair System (FDRS)
For use with VCM I, VCM II, VMM and VCMM hardware devices only. The complete factory Ford Motor Company vehicle diagnostic tool that provides complete dealership level vehicle diagnostic coverage for all 1996 to present Ford, Lincoln and Mercury vehicles. The IDS software includes time based access to the IDS software, software updates and calibration files.
Ford J2534 Diagnostic Software (FJDS) / Ford Diagnosis & Repair System (FDRS)
For use with compatible J2534 hardware devices. FJDS software provides Ford Module Programming functionality that covers 1996 to present Ford, Lincoln and Mercury module reprogramming functions, plus complete dealership level vehicle diagnostic software for all 2018 to present Ford and Lincoln vehicles. The FJDS software license includes time based access to the FJDS software, software updates and calibration files.
Latest Calibration Information
Module Build Data (As-Built)
Use VIN to obtain As-Built data
www.motorcraftservice.com
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Ha dthis done to my car per request by the service manager as I was having another recall item done.
Car HVAC worked perfect when dropped off. Picked ac was cold on left side hot on pax side. Ford wants me to pay for their mistake.