June 11, 2019 NHTSA CAMPAIGN NUMBER: 19V439000
If the tempered glass roof hatch shatters, glass fragments may fall onto passengers, increasing the risk of an injury.
NHTSA Campaign Number: 19V439
Manufacturer LA West Inc.
Components STRUCTURE
Potential Number of Units Affected 15
Summary
LA West Inc. (LA West) is recalling certain 2018-2019 Ford Transit vehicles modified to be equipped with glass roof hatches. Temperature and vibration stresses may cause the tempered glass roof hatch to shatter.
Remedy
LA West will notify owners, and dealers will replace the hatch lids, free of charge. The recall began July 11, 2019. Owners may contact LA West customer service at 1-704-498-4940.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
IMPORTANT SAFETY RECALL NOTICE
August 14, 2019
Subject: Safety Recall 19V-439 – Transpec Glass Hatches
Dear Customer:
This notice is being sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Specialty Manufacturing, Inc. (SMI) a supplier of L.A. West, Inc. has decided that certain Transpec Glass Hatches manufactured between August 1, 2018 and February 22, 2019 may contain a defect in the edge of the glass that can result of failure of the tempered glass. If the tempered glass roof hatch shatters, glass fragments may fall onto passengers, increasing the risk of injury. Accordingly, a recall to address this issue is being initiated effective 05/16/2019
Description of Defect
It has been determined that some Transpec Glass Hatches may contain edge defects (chips) in the glass panels that have resulted from the manufacturing process. Hot/cold stress and vibration/shock can create stress concentrations at these edge defects that may result in facture and failure of the tempered glass if edge damage is present.Owners will be notified by mail about the recall and will be instructed to call the dealer service
department toschedule an appointment to have the glass lid replaced. Remedy repair should take no longer than 30 minutes. There is no cost to the owners for this recall.
Identifying Suspect Parts
- Check the label on the bottom of the Transpec Glass Hatch p/n T28XX-XXX-XXX (circled below in blue) for dates between August 1, 2018 and February 22, 2019 (circled below in red). Units built within this date range are subject to the replacement campaign.
IMPORTANT SAFETY RECALL NOTICE
Remedy Program
Replacing the glass lid will resolve the defect. The replacement kit will include (1) replacement glass lid and detailed work instructions. Remedy repair should take no longer than 30 minutes.
Please contact the dealer service center that you purchased your vehicle from to schedule an appointment.
Your assistance with this recall is appreciated. Should you have any questions or concerns, please contact LA West, Inc at 704-498-4940
If after having attempted to take advantage of this recall you believe you have not been able to have your Transpec Glass Hatch remedied without charge and within a reasonable amount of time, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue SE, West Building, Washington, DC 20590, or call the toll-free Vehicle Safety Hotline 1-888-327-4236 (TTY: 1-800424-9153); or go to https://www.safercar.gov.
We apologize for any inconvenience caused by this issue, but safety is our first concern.
Sincerely,
Michelle Keck
Administrative Director
LA West, Inc
2 Affected Products
Vehicle
| FORD | TRANSIT | 2018-2019 |
5 Associated Documents
Recall Acknowledgement
RCAK-19V439-9226.pdf 244.963KB
Defect Notice 573 Report
RCLRPT-19V439-3869.PDF 212.574KB
Recall Quarterly Report #2, 2019-4
RCLQRT-19V439-9857.PDF 211.221KB
Recall Quarterly Report #1, 2019-3
RCLQRT-19V439-4744.PDF 211.117KB
Owner Notification Letter(Part 577)
RCONL-19V439-8430.pdf 302.784KB
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