Sirius Satellite Radio With 4G TCU Modem – Loss Of Signal/Acquiring Signal Message Displayed – 2018-2019 Ford Explorer

TECHNICAL SERVICE BULLETIN
Sirius Satellite Radio With 4G TCU Modem – Loss Of Signal/Acquiring Signal Message Displayed – Built On Or Before 13-Nov-2018
18-2358
14 December 2018

 

Model:

Ford

2018-2019 Explorer

Issue: Some 2018-2019 Explorer vehicles built on or before 13-Nov-2018 equipped with a 4G telematics control unit (TCU) modem may exhibit an Acquiring Signal message with a loss of satellite radio reception while driving in unobstructed areas.

 

Action: Follow the Service Procedure steps to correct the condition.

 

Parts

Description Part Number Quantity
Audio Unit Antenna – Ingot Silver JB5Z-18936-AM 1
Audio Unit Antenna – Ruby Red Metallic JB5Z-18936-AN 1
Audio Unit Antenna – Magnetic JB5Z-18936-AP 1
Audio Unit Antenna – Blue JB5Z-18936-AQ 1
Audio Unit Antenna – Burgundy Velvet Metallic JB5Z-18936-AR 1
Audio Unit Antenna – Shadow Black JB5Z-18936-AV 1
Audio Unit Antenna – Oxford White JB5Z-18936-AT 1
Audio Unit Antenna – White Platinum Metallic Tri-Coat JB5Z-18936-AU 1
Audio Unit Antenna – Platinum Dune Metallic Tri-Coat JB5Z-18936-AX 1
Audio Unit Antenna – Cinnamon Glaze JB5Z-18936-AW 1

Warranty Status: Eligible Under Provisions Of New Vehicle Limited Warranty Coverage Warranty/ESP coverage limits/policies/prior approvals are not altered by a TSB. Warranty/ESP coverage limits are determined by the identified causal part and verified using the OASIS part coverage tool.

 

Labor Times

Description Operation No. Time
2018-2019 Explorer: Replace The Audio Unit Antenna Includes Time to Position Down The Rear Of The Headliner (Do Not Use With Any Other Labor Operations) 182358A 1.0 Hrs.

 

Repair/Claim Coding

Causal Part: 18936
Condition Code: 42

 

Tool List

Drive Tool Name
1/4″ Power Tool
1/4″ Ratchet
1/4″ Torque Wrench
1/4″ 3″ Extension
1/4″ 7 mm Socket
1/4″ 8 mm Socket
3/8″ Power Tool
3/8″ 3″ Extension
3/8″ Torque Wrench
3/8″ 13 mm Socket
3/8″ Torx® TP25
Trim Tool
Pocket Screwdriver
Light

 

Service Procedure

1. Is the customer complaint an intermittent loss of satellite radio reception while displaying an Acquiring Signal message driving in unobstructed areas?

(1). Yes – proceed to Step 2.

(2). No – this article does not apply. Refer to Workshop Manual (WSM), Section 415-00 for normal diagnostics.

2. Using the Vehicle Information in OASIS, is the vehicle equipped with a 4G TCU modem?

(1). Yes – proceed to Step 3.

(2). No – this article does not apply. Refer to WSM, Section 415-00 for normal diagnostics.

3. Replace the audio unit antenna. It is not necessary to completely remove the headliner. Position headliner down at the rear to gain access to the audio unit antenna.

(1). Remove the D-pillar trim panels. Refer to WSM, Section 501-05.

(2). Remove the C-pillar trim panels. Refer to WSM, Section 501-05.

(3). Replace the audio unit antenna. Refer to WSM, Section 415-00.

(4). To install, reverse the removal procedure.


18-2358
14 December 2018

https://www.nhtsa.gov/recalls?nhtsaId=10153929

https://static.nhtsa.gov/odi/tsbs/2018/MC-10153929-9999.pdf

Download (PDF, 100KB)


 

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Last update on 2019-06-14 / Affiliate links / Images from Amazon Product Advertising API

Last update on 2019-06-14 / Affiliate links / Images from Amazon Product Advertising API

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