“This site contains affiliate links for which OEMDTC may be compensated” |
NHTSA ID Number: 10153929
Manufacturer Communication Number: TSB 18-2358
Summary
Some 2018-2019 Explorer vehicles built on or before 13-Nov-2018 equipped with a 4G telematics control unit (TCU) modem may exhibit an Acquiring Signal message with a loss of satellite radio reception while driving in unobstructed areas. Follow the Service Procedure steps to correct the condition.
2 Affected Products
Model:
2018-2019 Explorer
Issue: Some 2018-2019 Explorer vehicles built on or before 13-Nov-2018 equipped with a 4G telematics control unit (TCU) modem may exhibit an Acquiring Signal message with a loss of satellite radio reception while driving in unobstructed areas.
Action: Follow the Service Procedure steps to correct the condition.
Parts
Description | Part Number | Quantity |
Audio Unit Antenna – Ingot Silver | JB5Z-18936-AM | 1 |
Audio Unit Antenna – Ruby Red Metallic | JB5Z-18936-AN | 1 |
Audio Unit Antenna – Magnetic | JB5Z-18936-AP | 1 |
Audio Unit Antenna – Blue | JB5Z-18936-AQ | 1 |
Audio Unit Antenna – Burgundy Velvet Metallic | JB5Z-18936-AR | 1 |
Audio Unit Antenna – Shadow Black | JB5Z-18936-AV | 1 |
Audio Unit Antenna – Oxford White | JB5Z-18936-AT | 1 |
Audio Unit Antenna – White Platinum Metallic Tri-Coat | JB5Z-18936-AU | 1 |
Audio Unit Antenna – Platinum Dune Metallic Tri-Coat | JB5Z-18936-AX | 1 |
Audio Unit Antenna – Cinnamon Glaze | JB5Z-18936-AW | 1 |
Tool List
Drive | Tool Name |
1/4″ | Power Tool |
1/4″ | Ratchet |
1/4″ | Torque Wrench |
1/4″ | 3″ Extension |
1/4″ | 7 mm Socket |
1/4″ | 8 mm Socket |
3/8″ | Power Tool |
3/8″ | 3″ Extension |
3/8″ | Torque Wrench |
3/8″ | 13 mm Socket |
3/8″ | Torx® TP25 |
Trim Tool | |
Pocket Screwdriver | |
Light |
Service Procedure
1. Is the customer complaint an intermittent loss of satellite radio reception while displaying an Acquiring Signal message driving in unobstructed areas?
(1). Yes – proceed to Step 2.
(2). No – this article does not apply. Refer to Workshop Manual (WSM), Section 415-00 for normal diagnostics.
2. Using the Vehicle Information in OASIS, is the vehicle equipped with a 4G TCU modem?
(1). Yes – proceed to Step 3.
(2). No – this article does not apply. Refer to WSM, Section 415-00 for normal diagnostics.
3. Replace the audio unit antenna. It is not necessary to completely remove the headliner. Position headliner down at the rear to gain access to the audio unit antenna.
(1). Remove the D-pillar trim panels. Refer to WSM, Section 501-05.
(2). Remove the C-pillar trim panels. Refer to WSM, Section 501-05.
(3). Replace the audio unit antenna. Refer to WSM, Section 415-00.
(4). To install, reverse the removal procedure.
SEOCONTENT-START
TECHNICAL SERVICE BULLETIN
Sirius Satellite Radio With 4G TCU Modem – Loss Of Signal/Acquiring Signal Message Displayed – Built On Or Before 13-Nov-2018
Warranty Status: Eligible Under Provisions Of New Vehicle Limited Warranty Coverage Warranty/ESP coverage limits/policies/prior approvals are not altered by a TSB. Warranty/ESP coverage limits are determined by the identified causal part and verified using the OASIS part coverage tool.
Labor Times
Description | Operation No. | Time |
2018-2019 Explorer: Replace The Audio Unit Antenna Includes Time to Position Down The Rear Of The Headliner (Do Not Use With Any Other Labor Operations) | 182358A | 1.0 Hrs. |
Repair/Claim Coding
Causal Part: | 18936 |
Condition Code: | 42 |
SEOCONTENT-END
18-2358
14 December 2018
https://www.nhtsa.gov/recalls?nhtsaId=10153929
https://static.nhtsa.gov/odi/tsbs/2018/MC-10153929-9999.pdf
- Delivers both satellite and Internet streaming content as an aftermarket radio; 360L delivers personalized recommendations of content
- curated just for the user based on listening history
- which gets smarter with more listening; 360L also adds Related recommendations of other content which is related to the currently tuned channel; Bluetooth streaming to connect to a vehicle's head unit
- a home sound system
- or a Bluetooth speaker; Aux
- Streams ad-free music from every genre and decade, plus sports, comedy, talk, and news
- Easily sets up in home or office and uses Wi-Fi connectivity
- Large, colorful display for album art and channel information
- Powerful, full-range sound with adjustable equalizer
- Ability to create Pandora Stations for an artist from a song
- Plays Siriusxm Through Existing Vehicle Stereo With Easy Diy Installation
- Full Color Display Shows Program & Channel Information, Album Art, Channel Logos & Graphics
- Plays At Home, Office, Outdoors Or In Additional Vehicles With Just 1 Subscription
- Allows Browsing Other Channels While Listening To Current One
- SiriusXM Roady BT (Bluetooth Compatible) In-Vehicle Satellite Radio. Enjoy SiriusXM Through Your Existing car stereo for as Low as $5/Month + $60 Service Card with Activation. Magnetically mount the Roady BT radio with either the vent or dash mount (included) or a compatible alternative mounting solution (sold separately). Subscription sold separately by SiriusXM. Channel lineup varies based on subscription package.
- AUDIO CONNECTION OPTIONS - Connect to your car's audio system via Bluetooth audio streaming, Aux audio output or FM audio output (requires FMDA25 adapter, sold separately). CLEAN INSTALLATION - A single wire connection from the Intelligent Power Adapter to the radio display create a clean install.
- REPLAY - Pause, rewind and replay 30-60 minutes of live satellite radio. TUNESTART Automatically start songs from the beginning with TuneStar on your 20 favorite preset channels.
- SONG, ARTIST AND SPORTS ALERTS - Get alerts when your favorite songs, artists ands sports teams play on another channel. Access to game alerts depends on subscription plan.
- 3.2" COLOR SCREEN - Features a 3.2" full color, high-resolution display; 400 x 240 resolution. 20 PRESETS - Save up to 20 favorite channel presets in two banks, A & B. SCREEN BRIGHTNESS OPTION - Control the screen brightness with convenient day and night settings.
- SUBSCRIPTION & SAVINGS - Experience all SiriusXM has to offer for as low as $5 per month plus get a $60 Service Card with activation
- HEAR SIRIUSXM AT HOME - Enjoy the ultimate SiriusXM listening experience on your home stereo or powered speakers with just one SiriusXM subscription (1)
- 1-TOUCH ENTERTAINMENT - Pause, rewind, and replay expertly curated ad-free music, news, sports, talk, and comedy; view program and channel information on a full-color display featuring album art, channel logos, and graphics; jump to one of 20 favorite channels at the push of a button
- ADVANCED MUSIC FEATURES - Browse and listen simultaneously; get alerts for your favorite artists, songs, and sports (2); plus, control song start, create a channel song mix, and select previously played songs from your Smart Favorites with TuneStart, TuneMix, and TuneScan
- MORE WAYS TO LISTEN - Listen to SiriusXM through your existing in-vehicle audio system (3) with the Vehicle Kit or dock and play for anywhere entertainment with the Portable Speaker Dock (4)
- SUBSCRIPTION & SAVINGS - Experience all SiriusXM has to offer for as low as $5 per month plus get a $60 Service Card with activation
- 24/7 SATELLITE RADIO ON THE ROAD - Enjoy 150+ channels of expertly curated ad-free music, news, sports, talk, and comedy from coast-to-coast, plus exclusive content only available through SiriusXM (2), on your existing car stereo or in multiple locations with just one SiriusXM subscription (1)
- ADVANCED FEATURES - Store up to 10 of your favorite SiriusXM channels or use TuneMix to create a blend of selected channels; plus, quickly return to the previous channel with One-Touch Jump
- EASY-TO-READ DISPLAY - View artist or show name, song or program title, and content or channel information on the 3.2” high-resolution display, while using split screen mode to see what's currently playing on your other favorite channels
- MORE WAYS TO LISTEN - Listen to SiriusXM through your home audio system or powered speakers (3) with the Home Kit or dock-and-play for anywhere entertainment with the Portable Speaker Dock (4)
- SUBSCRIPTION REQUIRED: Experience over 350 Satellite and Streaming Channels
- CONNECT & ENJOY - Add SiriusXM satellite radio to any SiriusXM-Ready head unit (1) and enjoy 150+ channels of exclusive SiriusXM content in your car with this easy-to-install satellite radio tuner kit
- CONTROL YOUR CONTENT - Pause, rewind, and replay ad-free music, news, sports, talk, and comedy at your fingertips; plus, enjoy advanced music features, such as TuneStart and TuneMix, which allow you to restart songs and create a custom mix of songs
- COLOR ART COMPATIBLE - Display album artwork, channel logos, and backgrounds on SiriusXM-Ready headunits with color screens
- EASY INSTALLATION - Start listening to SiriusXM in minutes with the simple 1-tool, single-cable connection to a SiriusXM-Ready head unit and placement of magnetic mount antenna; compact satellite tuner hides discreetly behind your vehicle’s dash
- SUBSCRIPTION & SAVINGS - Experience all SiriusXM has to offer for as low as $5/month for 12 months, plus receive a $60 service credit toward your subscription. Fees and taxes apply.
- SATELLITE & STREAMING - Elevate your listening experience with our exclusive 360L technology that combines the best satellite and streaming features and personalized content; plus gain access to a variety of premium SiriusXM content
- BUNDLE PACKAGE - The SXWB1V1 Bundle comes with the SXSD2 Portable BoomBox with a fold away handle and an antenna cradle allowing you to listen in your vehicle or anywhere you go.
- ADVANCED FEATURES - Favorite any channel or content, such as on-demand shows, sports teams, Pandora stations, 100+ Xtra Channels (2), and more, for quick and easy access; plus, receive real-time alerts when a song, artist, or team plays on SiriusXM
- EASY CONTENT CONTROL - Pause, rewind, and replay ad-free music, news, sports, talk, and comedy; use voice controls (3) to tune channels, explore categories, and discover new content or use the full-color touch screen that displays album art, channel logos, and backgrounds
- SiriusXM Bundle Includes:
- 1 x SiriusXM SXEZR1V1 Onyx EZR Satellite Radio with Vehicle Kit. Easy to Install – Enjoy SiriusXM in Your Car and Beyond with this Dock and Play Radio
- Enjoy SiriusXM through your existing car stereo with this Satellite & Streaming Radio for as Low as $5/Mo + $60 Service Card with Activation. Only SiriusXM brings you more of what you love—all in one place. Enjoy ad-free music from nearly every genre, plus exclusive entertainment and comedy, world-class news, and more.
- VEHICLE KIT: The SXEZR1V1 Onyx EZR with Vehicle Kit allows you to enjoy SiriusXM Satellite Radio in your car and beyond with this Dock and Play radio. Listen to 150+ channels in your car and over 300+ channels online or on the app. The SiriusXM Onyx EZR with Vehicle Kit includes a PowerConnect Vehicle Kit for easy installation. Listen to all of your favorite SiriusXM channels through your existing vehicle stereo with quick, DIY installation.
- 1 x SiriusXM SXSD2 Portable Speaker Dock Audio System for Dock and Play Radios (Black) 2.1 system with separate tweeters, midrange speakers and a powerful subwoofer. A fold away handle and an antenna cradle make it easy to take anywhere. Control your radio and docking station with the included remote.
- HOME KIT - The SXEZR1H1AZ1 Onyx EZR Radio allows you to enjoy SiriusXM in your home or on your provided, powered audio speakers. Listen to 150+ channels in your car and over 300+ channels online or on the app
- SUBSCRIPTION - Experience all SiriusXM has to offer for as low as $5 per month plus get a $60 Service Card with activation
- ADVANCED FEATURES - Store up to 10 of your favorite SiriusXM channels or create your own music channel from selected channels with TuneMix. Use split-screen mode on the easy-to-read high-res screen to see what other channels are playing
Last update on 2024-06-17 / Affiliate links / Images from Amazon Product Advertising API
This product presentation was made with AAWP plugin.