NHTSA Campaign Number: 19V071
Manufacturer Ford Motor Company
Components POWER TRAIN
Potential Number of Units Affected 2,992
Unintentional Shift out of Park
If the vehicle can be shifted out of Park without the brake applied, the vehicle may unexpectedly move. Unintentional vehicle movement can increase the risk of injury or crash.
Summary
Ford Motor Company (Ford) is recalling certain 2019 Ranger vehicles equipped with 10-speed automatic transmissions. In some of these vehicles, the transmission shift lever can be moved from the “Park” position without the key in the starting system and without depressing the brake pedal. As a result, these vehicles fail to comply with Federal Motor Vehicle Safety Standard (FMVSS) number 114, “Theft Protection.”
Remedy
Ford has notified owners, and dealers will inspect and repair the transmission floor shift selector interlock assembly, as necessary, free of charge. The recall began February 22, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford’s number for this recall is 19C02.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if you Vehicle has a Recall
February 4, 2019
TO: All U.S. Ford and Lincoln Dealers
SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Compliance Recall 19C02
Certain 2019 Model Year Ranger Vehicles
Brake Transmission Shift Interlock Override – Wire Routing
AFFECTED VEHICLES
| Vehicle | Model Year | Assembly Plant | Build Dates |
|---|---|---|---|
| Ranger | 2019 | Michigan | June 04, 2018 through January 9, 2019 |
Affected vehicles are identified in OASIS and FSA VIN Lists.
REASON FOR THIS COMPLIANCE RECALL
Some of the affected vehicles may not conform to the requirements specified by Federal Motor Vehicle Safety Standard (FMVSS) 114, theft protection and rollaway prevention. On some vehicles, improperly routed transmission floor shift selector wiring may interfere with the brake transmission shift interlock override plunger. This may prevent the shifter from locking in the park position allowing the shifter to move without the key in the starting system and without depressing the brake pedal. If the park brake is not applied on the vehicle, this can result in unintended vehicle movement, increasing the risk of injury or crash.
SERVICE ACTION
Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to inspect the brake transmission shifter interlock functionality for proper operation by attempting to move the shifter out of “park” without starting the vehicle and without pressing the brake pedal. If the vehicle can be shifted out of “park”, the shifter will be inspected for wiring interference with the interlock plunger and misrouted wires will be repositioned off the plunger. This service must be performed on all affected vehicles at no charge to the vehicle owner.
OWNER NOTIFICATION MAILING SCHEDULE
Owner letters are expected to be mailed the week of February 18, 2019. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.
PLEASE NOTE:
Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory before delivery.
ATTACHMENTS
Attachment I: Administrative Information
Attachment II: Labor Allowances and Parts Ordering Information
Attachment III: Technical Information
Owner Notification Letter
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab.
Sincerely,
David J. Johnson
ATTACHMENT I
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Compliance Recall 19C02
Certain 2019 Model Year Ranger Vehicles
Brake Transmission Shift Interlock Override – Wire Routing
OASIS ACTIVATION
OASIS will be activated on February 4, 2019
FSA VIN LISTS ACTIVATION
FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com on February 4, 2019. Owner names and addresses will be available by March 1, 2019.
NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle registration data for any purpose other than in connection with this recall is a violation of law in several states, provinces, and countries. Accordingly, you must limit the use of this listing to the follow-up necessary to complete this recall.
SOLD VEHICLES
- Ford has not issued instructions to stop selling/delivering or driving used vehicles under this compliance recall. Owners should contact their dealer for an appointment to have their vehicles remedied as soon as practicable. Owners can continue to safely drive their vehicles.
- Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.
- Correct other affected vehicles identified in OASIS which are brought to your dealership.
- Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.
STOCK VEHICLES
- Correct all affected units in your new vehicle inventory before delivery.
DEALER-OPERATED RENTAL VEHICLES
The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice.
TITLE BRANDED / SALVAGED VEHICLES
Affected title branded and salvaged vehicles are eligible for this recall.
OWNER REFUNDS
Refunds are not approved for this program.
RENTAL VEHICLES
Rental vehicles are not approved for this program.
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
- For related damage and access time requirements, refer to the Warranty and Policy Manual / Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances for FSA’s / Related Damage.
- For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is required, although related damage must be on a separate repair line with the “Related Damage” radio button checked.
- Ford vehicles – 3 years or 36,000 miles
- For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval Request to the SSSC Web Contact Site prior to completing the repair.
CLAIMS PREPARATION AND SUBMISSION
- Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty Solution (OWS) online.
- When entering claims, select claim type 31: Field Service Action. The FSA number 19C02 is the sub code.
- For additional claims preparation and submission information, refer to the Recall and Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
- Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a separate repair line from the FSA with same claim type and sub code as described in Claim Entry above.
IMPORTANT: Click the Related Damage Indicator radio button.
ATTACHMENT II
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Compliance Recall 19C02
Certain 2019 Model Year Ranger Vehicles
Brake Transmission Shift Interlock Override – Wire Routing
LABOR ALLOWANCES
| Description | Labor Operation | Labor Time |
|---|---|---|
| Verify brake transmission shift interlock operation – Pass | 19C02A | 0.2 Hours |
| Verify brake transmission shift interlock operation – Does NOT Pass – relocate misrouted wiring | 19C02B | 0.4 Hours |
PARTS REQUIREMENTS / ORDERING INFORMATION
Parts are not required to complete this repair.
ATTACHMENT III
CERTAIN 2019 MODEL YEAR RANGER VEHICLES — BRAKE TRANSMISSION SHIFT INTERLOCK OVERRIDE – WIRE ROUTING
OVERVIEW
Some of the affected vehicles may not conform to the requirements specified by Federal Motor Vehicle Safety Standard (FMVSS) 114, theft protection and rollaway prevention. On some vehicles, improperly routed transmission floor shift selector wiring may interfere with the brake transmission shift interlock override plunger. This may prevent the shifter from locking in the park position, allowing the shifter to move without the key in the starting system and without depressing the brake pedal. If the park brake is not applied on the vehicle, this can result in unintended vehicle movement, increasing the risk of injury or crash.
Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to inspect the brake transmission shifter interlock functionality for proper operation by attempting to move the shifter out of “park” without starting the vehicle and without pressing the brake pedal. If the vehicle can be shifted out of “park”, the shifter will be inspected for wiring interference with the interlock plunger and misrouted wires will be repositioned off the plunger. This service must be performed on all affected vehicles at no charge to the vehicle owner.
SERVICE PROCEDURE
Recommended Tool List:
| General Tools | General Equipment |
|---|---|
| 1/4″ Drive Ratchet (Power and Hand Tool) | |
| 1/4″ Drive 25 TORX® | |
| 1/4″ Drive 3″ Extension | |
| 1/4″ Drive 7mm Shallow Socket | |
| 1/4″ Drive Torque Wrench | |
| Plastic Trim Tool | Special Tools |
| Flashlight | |
Brake Transmission Shift Interlock Inspection Procedure
1. With the key off, squeeze the shifter release button, and attempt to shift the selector lever from the Park (P) position. Did the selector lever shift out of the Park (P) position?
Yes – Proceed to: Brake Transmission Shift Interlock Repair Procedure on Page 2.
No – Proceed to Step 2.
2. Without depressing the brake pedal, with the key on, squeeze the shifter release button, and attempt to shift the selector lever from the Park (P) position. Did the selector lever shift out of the Park (P) position?
Yes – Proceed to: Brake Transmission Shift Interlock Repair Procedure on Page 2.
No – Inspection Passes. No repair is required.
Brake Transmission Shift Interlock Repair Procedure
1. Using a plastic trim tool, release the retainers and remove the lower RH center stack trim panel. See Figure 1.
FIGURE 1
2. Using a plastic trim tool, release the two inboard retainers and position the steering column opening trim panel rearward. See Figure 2.
FIGURE 2
3. Using a plastic trim tool, release the retainers and remove the lower LH center stack trim panel. See Figure 3.
FIGURE 3
4. Remove the retainers, disconnect the electrical connectors and remove the lower center stack trim panel. See Figure 4.
- Torque: 17 lb.in (1.9 Nm)
FIGURE 4
5. Using a plastic trim tool, release the retainers, disconnect the electrical connectors and remove the floor console upper trim panel. See Figure 5.
FIGURE 5
6. Remove the rearward selector lever retainer and the floor console bracket retainer. See Figure 6.
- Torque: 13 lb.in (1.5 Nm)
FIGURE 6
7. Pull up and release the floor console bracket and selector lever bezel from the floor console. See Figure 7.
FIGURE 7
8. Relocate the improperly routed yellow and/or black wires, that were holding down the shift interlock override plunger, to the correct position. See Figure 8.
FIGURE 8
9. Guiding the wires away from the shift interlock override plunger, reposition the shift selector lever bezel assembly and secure the floor console bracket into the floor console. See Figures 7 and 9.
FIGURE 9
10. Install the rearward selector lever retainer and the floor console bracket arm retainer. See Figure 6.
11. Install the floor console upper trim panel. See Figure 5.
12. Install the lower center stack trim panel. See Figure 4.
13. Install the lower LH center stack trim panel. See Figure 3.
14. Position back and attach the steering column opening trim panel clips. See Figure 2.
15. Install the lower RH center stack trim panel. See Figure 1.
16. Verify proper operation of the brake transmission shift interlock by performing the Brake Transmission Shift Interlock Inspection Procedure on Page 1.
February 2019
*** IMPORTANT SAFETY RECALL***
Compliance Recall Notice 19C02 / NHTSA Recall 19V-071
Your Vehicle Identification Number (VIN):
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Ford Motor Company has decided that your vehicle, with the VIN shown above, fails to conform to Federal Motor Vehicle Safety Standard (FMVSS) 114, theft protection and rollaway prevention.
We apologize for this situation and want to assure you that, with your assistance, we will correct this condition. Our commitment, together with your dealer, is to provide you with the highest level of service and support.
| What is the issue? | On your vehicle, the transmission shift lever mechanism may allow the shifter to be moved from the “par k” position without the key in the starting system and without depressing the brake pedal. |
| What is the risk? | If the park brake is not applied, the shift lever can potentially be moved from the “park” position without the key in the starting system and without depressing the brake. This can result in unintended vehicle movement, increasing the risk of injury or crash. |
| What will Ford and your dealer do? | Ford Motor Company has authorized your dealer to inspect and repair the transmission floor shift selector assembly free of charge (parts and labor). |
| How long will it take? | The time needed for this repair is less than one-half day. However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time. |
| What should you do? | Apply your parking brake whenever the vehicle is placed in “park”. Please call your dealer without delay and request a service date for Recall 19C02. Provide the dealer with your VIN, which is printed near your name at the beginning of this letter.
Ford has not issued instructions to stop driving your vehicle under this compliance recall. You should contact your dealer for an appointment to have your vehicle remedied as soon as practicable. You can continue to safely drive your vehicle. If you do not already have a servicing dealer, you can access www.Fordowner.com for dealer addresses, maps, and driving instructions. Ford Motor Company wants you to have this compliance recall completed on your vehicle. The vehicle owner is responsible for making arrangements to have the work completed. Please note: Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. |
| What if you no longer own this vehicle? | If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner.
You received this notice because government regulations require that notification be sent to the last known owner of record. Our records are based primarily on state registration and title data, which indicate that you are the current owner. |
| Can we assist you further? | If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance.
RETAIL OWNERS: If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: www.Fordowner.com. For the hearing impaired call 1-800-232-5952 (TDD). Representatives are available Monday through Friday: 8:00AM – 8:00 PM (Eastern Time). FLEET OWNERS: If you have questions or concerns, please contact our Fleet Customer Information Center at 1-800-34-FLEET, choose Option #3, and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: www.fleet.ford.com. Representatives are available Monday through Friday: 8:00AM – 8:00 PM (Eastern Time). If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to www.safercar.gov. Reference NHTSA Safety Recall 19V-071. |
Thank you for your attention to this important matter.
Ford Customer Service Division
Febrero de 2019
***CAMPANA DE SEGURIDAD IMPORTANTE***
Aviso de campana de cumplimiento 19C02 / Campana de la NHTSA 19V-071
Numero de identificaci6n del vehiculo (VIN):
Este aviso se le envia de acuerdo con la Ley nacional de seguridad y transito de vehiculos de los EE. UU.
Ford Motor Company ha determinado que su vehiculo , con el VIN antes mencionado, no cumple con la norma federal de seguridad de vehiculos de motor (FMVSS) 114, con relaci6n a protecci6n antirrobo y prevenci6n de volcadura.
Lamentamos esta situaci6n y deseamos asegurarle que, con su ayuda, corregiremos el problema. Nuestro comp romise, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel.
| ¿Cual es el problema? | En su vehiculo, el mecanismo de la palanca de cambios de la transmisi6n puede permitir mover la palanca de cambios a una posici6n distinta a la de “estacionamiento” sin la !lave en el sistema de arranque y sin presionar el pedal del freno. |
| ¿Que riesgo existe? | Si no se aplica el freno de estacionamiento, posiblemente la palanca de cambios pueda moverse a una posici6n distinta a la de “estacionamiento” sin la !lave en el sistema de arranque y sin presionar el pedal del freno. Esto puede generar un movimiento no intencionado del vehiculo, lo cual aumenta el riesgo de sufrir un accidente o lesionarse. |
| ¿Oue medidas adoptaran Ford y su distribuidor? | Ford Motor Company ha autorizado a su distribuidor a inspeccionar y reparar el ensamble del selector de la palanca del piso de la transmisi6n sin costo alguno (piezas y mano de obra). |
| ¿Cuanto tiempo tomara? | El tiempo necesario para reparar sera menos de medio dia. Sin embargo, debido a los requisites de planificaci6n de servicio, es posible que su distribuidor tarde un poco mas. |
| ¿Que debe hacer? | Accione el freno de estacionamiento siempre que deje el vehiculo en “estacionamiento”. Llame de inmediato al distribuidor y solicite una fecha de servicio para la camparia 19C02. Proporcione el VIN a su distribuidor, el cual esta impreso debajo de sus datos al comienzo de esta carta.
Para esta camparia de conformidad, Ford no ha emitido instrucciones de no manejar el vehiculo. Usted debe ponerse en contacto con su distribuidor a fin de programar una cita para solucionar este problema lo mas pronto posible. Puede continuar manejando su vehiculo con seguridad. Si aun no tiene un distribuidor para realizar el servicio, puede acceder a www.Fordowner.com para conocer las direcciones de las distribuidores, ver mapas y obtener las instrucciones para llegar. Ford Motor Company le recomienda realizar esta camparia de cumplimiento en su vehiculo. El propietario del vehiculo es responsable de efectuar los arreglos necesarios para llevar a cabo el trabajo. Tenga presente que la ley federal exige que los arrendadores de vehiculos que reciban este aviso de campaiia envien una copia de dicho aviso al arrendatario en un plazo de diez dias. |
| ¿Que pasa si usted ya no es el propietario del vehiculo? | Si usted ya no es el propietario del vehiculo y tiene la direcci6n del propietario actual, le solicitamos que le reenvie esta carta.
Usted recibi6 este aviso porque las regulaciones del gobierno exigen el envio de notificaciones al propietario conocido mas reciente del registro. Nuestros registros se basan principalmente en datos estatales y de propiedad, que indican que usted es el propietario actual del vehiculo. |
| ¿Podemos hacer algo mas por usted? | Si tiene problemas para reparar de inmediato su vehiculo y sin costo alguno, comuniquese con el Gerente de Servicio de su distribuidor para solicitar ayuda.
PROPIETARIOS MINORISTAS: si tiene dudas o preguntas, comuniquese con nuestro Centro de Relacion con Clientes Ford al 1-866-436-7332 y uno de nuestros representantes con gusto lo atendera. Si desea comunicarse con nosotros a traves de Internet, nuestra direcci6n es www.Fordowner.com. Las personas con problemas de audici6n pueden llamar al 1-800-232-5952 (TDD). Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m. (hara local). PROPIETARIOS DE FLOTAS: si tiene dudas o preguntas, comunfquese con nuestro Centro de lnformaci6n a Clientes de flotas al 1-800-34-FLEET, elija la opci6n n.0 3 y uno de nuestros representantes con gusto lo atendera. Si desea comunicarse con nosotros a traves de Internet, nuestra direcci6n es www.fleet.ford.com. Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m. (hara local). Si continua con dificultades para reparar su vehiculo en un tiempo razonable o sin cargo, le sugerimos que escriba al Administrador, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 o bien que llame sin cargo a la linea directa de seguridad vehicular al 1-888-327-4236 (TTY: 1-800-424-9153) o visite www.safercar.gov. Mencione la camparia de seguridad 19V-071 de la NHTSA. |
Gracias par su atenci6n en este asunto sumamente importante.
Division de Servicio al Cliente Ford
Compliance Recall 19C02
February 4, 2019
https://static.nhtsa.gov/odi/rcl/2019/RCMN-19V071-5468.pdf
Owner Notification Letter
February 2019
https://static.nhtsa.gov/odi/rcl/2019/RCONL-19V071-0934.pdf
Ford Motor Company Issues Recall for Select 2019 Ranger Vehicles to Verify Shifter Interlock Functionality | Ford Media Center
2/6/2019
https://static.nhtsa.gov/odi/rcl/2019/RMISC-19V071-0083.pdf
Recall Acknowledgement
March 11, 2019
https://static.nhtsa.gov/odi/rcl/2019/RCAK-19V071-9645.pdf
Recalls Documents
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=19V071&docType=RCL
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