Ratcheting/Clicking Type Noise When Reversing Under Certain Load Conditions – 2018 Ford EcoSport

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All-Wheel Drive (AWD) – Ratcheting/Clicking Type Noise When Reversing Under Certain Load Conditions – Built On Or Before 12-Apr-2018
30 August 2018




2018 EcoSport


Issue: Some 2018 EcoSport vehicles equipped with AWD and built on or before 12-Apr-2018 may exhibit a ratcheting/clicking type noise from the driveshaft area when reversing under certain load conditions. This may be due to the front U-joint on the driveshaft having a high working angle.


Action: Follow the Service Procedure steps to correct the condition.



Description Quantity Part Number
Driveshaft 1 GN1Z-4R602-B


Warranty Status: Eligible Under Provisions Of New Vehicle Limited Warranty Coverage Warranty/ESP coverage limits/policies/prior approvals are not altered by a TSB. Warranty/ESP coverage limits are determined by the identified causal part and verified using the OASIS part coverage tool.


Labor Times

Description Operation No. Time
2018 EcoSport AWD: Diagnose And Replace The Driveshaft Assembly (Do Not Use With Any Other Labor Operations) 182269A 1.3 Hrs.


Repair/Claim Coding

Causal Part: 4R602
Condition Code: 07


Tool List

Drive Tool Name
3/8″ Power Tool
3/8″ Ratchet
3/8″ Torque Wrench
3/8″ 3″ Extension
3/8″ 10 mm Socket
3/8″ 13 mm Socket
Small Screwdriver
Small Punch


Service Procedure

1. Check the vehicle build date. Was the vehicle built on or before 12-Apr-2018?

(1). Yes – proceed to Step 2.

(2). No – this article does not apply. Refer to Workshop Manual (WSM), Section 205-01.

2. Place the transmission into reverse and turn the steering wheel to a fully locked position on either side. Drive the vehicle 5-10 mph (8-16 km/h) in this condition.

3. Does the vehicle exhibit a ratcheting/clicking type noise from the driveshaft area?

(1). Yes – replace the driveshaft assembly. Refer to WSM, Section 205-01.

(2). No – this article does not apply. Refer to WSM for normal diagnostics.

30 August 2018



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