February 11, 2019 NHTSA CAMPAIGN NUMBER: 19V075000
Unexpected Transmission Downshift
Unexpectedly downshifting into first gear may result in a loss of vehicle control, increasing the risk of a crash.
NHTSA Campaign Number: 19V075
Manufacturer Ford
Motor Company
Components POWER TRAIN
Potential Number of Units Affected 1,263,051
Summary
Ford Motor Company (Ford) is recalling certain 2011-2013 F-150 vehicles equipped with a 6-speed automatic transmission. The transmission may unexpectedly downshift into first gear, regardless of vehicle speed.
Remedy
Ford will notify owners, and dealers will reprogram the powertrain control module, free of charge. The recall began March 4, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford’s number for this recall is 19S07.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Vehicle has a Recall
February 12, 2019
TO: All U.S. Ford and Lincoln Dealers
SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 19S07
Certain 2011 – 2013 Model Year F-150/Lincoln Mark LT Vehicles Equipped With A 6R80 Transmission
6R80 Sudden Transmission Downshift – Powertrain Control Module Programming
AFFECTED VEHICLES
| Vehicle | Model Year | Assembly Plant | Build Dates |
| F-150/Lincoln Mark LT | 2011-2013 | Dearborn | April 28, 2010 through October 28, 2013 |
| Kansas City | May 18, 2010 through November 18, 2013 |
Affected vehicles are identified in OASIS and FSA VIN Lists.
REASON FOR THIS SAFETY RECALL
In some of the affected vehicles, an intermittent Output Shaft Speed Sensor (OSS) failure may result in an unintended downshift into first gear. Depending on vehicle speed at the time of the downshift, an abrupt wheel speed reduction may occur, which could cause the rear tires to slide or lock up until the vehicle speed slows down. This condition could result in a loss of vehicle control, increasing the risk of a crash.
SERVICE ACTION
Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to perform the following steps:
- DO NOT attempt repair on 2013 Model Year F-150 vehicles equipped with 3.5L GTDI engines at this time – software update not available until 2nd Quarter, 2019.
- Check for available powertrain control module (PCM) software update and reprogram the PCM using IDS Release 112.04 or higher. Some vehicles may already have the latest software. This service must be performed on all affected vehicles at no charge to the vehicle owner.
OWNER NOTIFICATION MAILING SCHEDULE
Owner letters are expected to be mailed the week of March 4th, 2019. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.
PLEASE NOTE:
Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory before delivery.
ATTACHMENTS
Attachment I: Administrative Information
Attachment II: Labor Allowances and Parts Ordering Information
Attachment III: Technical Information
Owner Notification Letters
Recall Reimbursement Plan
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab.
Sincerely,
David J. Johnson
ATTACHMENT I
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 19S07
Certain 2011 – 2013 Model Year F-150/Lincoln Mark LT Vehicles Equipped With A 6R80 Transmission
6R80 Sudden Transmission Downshift – Powertrain Control Module Programming
OASIS ACTIVATION
OASIS will be activated on February 12, 2019.
FSA VIN LISTS ACTIVATION
FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com on February 12, 2019. Owner names and addresses will be available by March 19, 2019.
NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle registration data for any purpose other than in connection with this recall is a violation of law in several states, provinces, and countries. Accordingly, you must limit the use of this listing to the follow-up necessary to complete this recall.
SOLD VEHICLES
- Ford has not issued instructions to stop selling/delivering or driving used vehicles under this safety recall. Owners should contact their dealer for an appointment to have their vehicles remedied as soon as practicable. Owners can continue to safely drive their vehicles if they follow all instructions and warnings contained in the recall notice.
- Owners of affected vehicles will be directed to dealers for repairs.
- Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.
- Correct other affected vehicles identified in OASIS which are brought to your dealership.
- Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.
STOCK VEHICLES
- Correct all affected units in your new vehicle inventory before delivery.
- Use OASIS to identify any affected vehicles in your used vehicle inventory.
DEALER-OPERATED RENTAL VEHICLES
The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice.
TITLE BRANDED / SALVAGED VEHICLES
Affected title branded and salvaged vehicles are eligible for this recall.
OWNER REFUNDS
Refunds are not approved for this program.
RENTAL VEHICLES
Rental vehicles are not approved for this program.
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
- For related damage and access time requirements, refer to the Warranty and Policy Manual / Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances for FSA’s / Related Damage.
- For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is required, although related damage must be on a separate repair line with the “Related Damage” radio button checked.
- For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval Request to the SSSC Web Contact Site prior to completing the repair.
CLAIMS PREPARATION AND SUBMISSION
- Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty Solution (OWS) online.
- When entering claims, select claim type 31: Field Service Action. The FSA number (19S07) is the sub code.
- For additional claims preparation and submission information, refer to the Recall and Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
- Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a separate repair line from the FSA with same claim type and sub code as described in Claim Entry above.
IMPORTANT: Click the Related Damage Indicator radio button.
ATTACHMENT II
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 19S07
Certain 2011 – 2013 Model Year F-150/Lincoln Mark LT Vehicles Equipped With A 6R80 Transmission
6R80 Sudden Transmission Downshift – Powertrain Control Module Programming
LABOR ALLOWANCES
Software is not currently available 2013MY F-150 vehicles equipped with 3.5L GTDI engines, do not attempt repair at this time.
| Description | Labor Operation | Labor Time |
| DO NOT attempt repair on 2013MY F-150 vehicles equipped with 3.5L GTDI engines
Reprogram the Powertrain Control Module (PCM) using IDS release 112.04 or higher | 19S07B | 0.3 Hours |
PARTS REQUIREMENTS / ORDERING INFORMATION
Parts are not required to complete this repair.
ATTACHMENT III
CERTAIN 2011-2013 MODEL YEAR F-150/LINCOLN MARK LT VEHICLES
EQUIPPED WITH A 6R80 TRANSMISSION
6R80 SUDDEN TRANSMISSION DOWNSHIFT — POWERTRAIN CONTROL MODULE PROGRAMMING
OVERVIEW
In some of the affected vehicles, an intermittent Output Shaft Speed Sensor (OSS) failure may result in an unintended downshift into first gear. Depending on vehicle speed at the time of the downshift, an abrupt wheel speed reduction may occur, which could cause the rear tires to slide or lock up until the vehicle speed slows down. This condition could result in a loss of vehicle control, increasing the risk of a crash.
SERVICE PROCEDURE
IMPORTANT: DO NOT attempt repair on 2013 Model Year F-150 vehicles equipped with 3.5L GTDI engines at this time – software update not available until 2nd Quarter, 2019.
Module Reprogramming
NOTE: Reprogram appropriate vehicle modules before performing diagnostics and clear all DTC’s after programming. For DTC’s generated after reprogramming, follow normal diagnostic service procedures.
1. Connect a battery charger to the 12V battery.
NOTE: Make sure the Integrated Diagnostic Software (IDS) computer does not enter sleep mode during programming.
2. Reprogram the Transmission/Powertrain control module using IDS release 112.04 or higher.
a. Some vehicles may already have the latest software, as software was released in phases.
b. Make sure you are connected to the Internet prior to reprogramming.
NOTE: Calibration files may also be obtained at www.motorcraftservice.com.
NOTE: Follow the IDS on-screen instructions to complete the reprogramming procedure.
3. Disconnect the battery charger from the 12V battery once the reprogramming has completed.
Important Information for Module Programming
NOTE: When programming or reprogramming a module, use the following basic checks to ensure programming completes without errors.
- Make sure the 12V battery is fully charged before carrying out the programming steps and connect IDS/scan tool to a power source.
- Inspect Vehicle Communication Module (VCM) and cables for any damage. Make sure scan tool connections are not interrupted during programming.
- A hardwired connection is strongly recommended.
- Turn off all unnecessary accessories (radio, heated/cooled seats, headlamps, interior lamps, HVAC system, etc.) and close doors.
- Disconnect/depower any aftermarket accessories (remote start, alarm, power inverter, CB radio, etc.).
- Follow all scan tool on-screen instructions carefully.
- Disable IDS/scan tool sleep mode, screensaver, hibernation modes.
- Create all sessions key on engine off (KOEO). Starting the vehicle before creating a session will cause errors within the programming inhale process.
Recovering a module when programming has resulted in a blank module:
NEVER DELETE THE ORIGINAL SESSION!
a. Obtain the original IDS that was used when the programming error occurred during module reprogramming (MR) or programmable module installation (PMI).
b. Disconnect the VCM from the data link connector (DLC) and the IDS.
c. Reconnect the VCM to IDS and then connect to the DLC. Once reconnected, the VCM icon should appear in the corner of the IDS screen. If it does not, troubleshoot the IDS to VCM connection.
d. Locate the original vehicle session when programming failed. This should be the last session used in most cases. If not, use the session created on the date that the programming failed.
NOTE: If the original session is not listed in the previous session list, click the Recycle Bin icon at the lower right of the previous session screen. This loads any deleted sessions and allows you to look through them. Double-click the session to restore it.
e. Once the session is loaded, the failed process should resume automatically.
f. If programming does not resume automatically, proceed to the Module Programming menu and select the previously attempted process, PMI or MR.
g. Follow all on-screen prompts/instructions.
h. The last screen on the IDS may list additional steps required to complete the programming process. Make sure all applicable steps listed on the screen are followed in order.
3 Affected Products
Vehicle
| MAKE | MODEL | YEAR |
| FORD | F-150 | 2011-2013 |
13 Associated Documents
ISSUED Owner Notification Letter(Part 577)
RCONL-19V075-6921.pdf 96.418KB
ISSUED Interim Owner Notification Letter(Part 577)
RIONL-19V075-3158.pdf 182.386KB
ISSUED Owner Notification Letter(Part 577)
RCONL-19V075-3357.pdf 93.723KB
Recall Acknowledgement
RCAK-19V075-6577.pdf 245.823KB
Manufacturer Notices(to Dealers,etc) – SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 19S07
RCMN-19V075-4943.pdf 167.925KB
Chronology
RMISC-19V075-8919.pdf 22.484KB
Miscellaneous Document – Ford Media Center – Feb 13, 2019 FORD MOTOR COMPANY ISSUES THREE RECALLS IN NORTH AMERICA
RMISC-19V075-8679.pdf 430.296KB
Defect Notice 573 Report
RCLRPT-19V075-8473.PDF 213.957KB
Manufacturer Notices(to Dealers,etc)- NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 19S07 – Supplement #1
RCMN-19V075-7519.pdf 181.542KB
Recall Quarterly Report #1, 2019-1
RCLQRT-19V075-4567.PDF 211.142KB
Manufacturer Notices(to Dealers,etc)- SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 19S07 – Supplement #2
RCMN-19V075-2645.pdf 135.034KB
Recall Quarterly Report #2, 2019-2
RCLQRT-19V075-7589.PDF 211.249KB
Recall Quarterly Report #3, 2019-3
RCLQRT-19V075-9966.PDF 211.344KB
Latest Recalls Documents
1 Associated Investigation
Unexpected Transmission Downshift
NHTSA ID: RQ17010
Dated opened: December 25, 2017
In March of 2016 Ford Motor Company launched safety recall 16V-248 to address unexpected transmission downshifts to 1st gear occurring on certain model year 2011-2012 Ford F-150, Ford Expedition, Lincoln Navigator and Ford Mustang vehicles. An unexpected downshift to 1st gear can cause the vehicle to slow down suddenly and without warning. This can also cause the rear tires to skid or lock up, increasing the risk of a crash. Ford recalled vehicles built between certain production dates to address this defect.
The Office of Defects Investigation (ODI) has received 123 reports concerning the automatic transmission unexpectedly downshifting into a lower gear without input since the launch of 16V-248 on model year 2011-2013 Ford F-150, Expedition and Lincoln Navigator vehicles. Many reports claim the vehicle was not covered under 16V-248 despite having the same symptoms. Additionally, some reports indicate that the remedy was not effective. ODI has received 2 reports of crashes and no injuries.
ODI has opened this investigation to further analyze the scope, frequency and consequence of the alleged incidents.
Reprogramming
Service Information & Reprogramming
Module Reprogramming
| Diagnostic Software | Interface Device | Complete Vehicle Diagnostics | Module Programming | ||
| 1996-2017 Model Year |
2018-Present Model Year |
1996-2017 Model Year |
2018-Present Model Year |
||
| IDS/FDRS | VCM, VCM II, VCMM |
X | X | X | X |
| FJDS/FDRS | Compatible J2534 Devices (Including VCM II and VCMM) |
X | X | X | |
Detailed system requirements, installation, and support information for each product is located under the diagnostics tool support tab for each product.
Integrated Diagnostic Software (IDS) / Ford Diagnosis & Repair System (FDRS)
For use with VCM I, VCM II, VMM and VCMM hardware devices only. The complete factory Ford Motor Company vehicle diagnostic tool that provides complete dealership level vehicle diagnostic coverage for all 1996 to present Ford, Lincoln and Mercury vehicles. The IDS software includes time based access to the IDS software, software updates and calibration files.
Ford J2534 Diagnostic Software (FJDS) / Ford Diagnosis & Repair System (FDRS)
For use with compatible J2534 hardware devices. FJDS software provides Ford Module Programming functionality that covers 1996 to present Ford, Lincoln and Mercury module reprogramming functions, plus complete dealership level vehicle diagnostic software for all 2018 to present Ford and Lincoln vehicles. The FJDS software license includes time based access to the FJDS software, software updates and calibration files.
Latest Calibration Information
Module Build Data (As-Built)
Use VIN to obtain As-Built data
www.motorcraftservice.com
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My 2013 F150 has the recall issue and has been performing the sudden downshift a lot….took it to the local sv center and they told me they can only do the recall fix if the wrench light is on. The light never comes on when it’s happening so they say I’m just stuck with it….excuse me? My truck basically locks up the rear brakes whenever it glitches and that has happened while doing 65 mph on the interstate. Not very fun…any suggestions?
You can check if your VIN in under the recall
https://owner.ford.com/tools/account/maintenance/recalls.html
Given that this is a software fix, why is the necessary software not already developed and deployed for the 3.5 engine? It would seem the software patch should be developed relatively quickly and transmitted nearly instantaneously to all Ford service facilities.
Given it may be sometime between now and June 2019 before Ford service facilities may be provided the needed software, what are F150 operators expected to do in the interim? Are there reasonable prudent steps an owner should take?
It’s unfortunate 58 days have passed and no response to John Pelchat question. Only tells me how Ford feels towards brand loyal customers. In the mean time the 3.5 engine owners are still experiencing the side affects of the recall on a daily bases and hoping nothing catastrophic happens. Please follow up…….if not it’s just another reason to not purchase a Ford.
Hello, why does the reprogramming of module remove the once present current gear indication , 1 thru 6 , on my 2012 ford f150 ? Thanks
It shouldn’t, I would have them try to reprogram all modules.