18V022 – Safety Recall 18S02 – Driver and Passenger Airbag Inflator Replacement Higher Risk Vehicles – 2006 Ford Ranger

January 11, 2018

Passenger Frontal Air Bag Inflator May Explode

In the event of a crash necessitating deployment of the passenger’s frontal air bag, the inflator could explode with sharp metal fragments striking the vehicle occupants, potentially resulting in serious injury or death.

 

NHTSA Campaign Number: 18V022

Manufacturer Ford Motor Company

Components AIR BAGS

Potential Number of Units Affected 33,310

 

Summary

Ford Motor Company (Ford) is recalling certain 2006 Ford Ranger trucks. Ford is requesting owners NOT TO DRIVE these vehicles until they have been repaired. Upon deployment of the passenger side frontal air bag, excessive internal pressure may cause the inflator to explode.

On January 11, 2018, Ford Motor Company (Ford) notified NHTSA that they are recalling 2,700 model year 2006 Ranger vehicles built with passenger-side air bag inflators. As of February 9, 2018, Ford is expanding the recall to a total of 33,310 model year 2006 Ranger vehicles built with passenger-side air bag inflators.

Upon deployment of the passenger side frontal air bag, excessive internal pressure may cause the inflator to explode.

 

Remedy

Ford will notify owners instructing them to not drive their vehicles, and dealers will replace the passenger side air bag inflator with an alternate inflator, free of charge. The recall for the original population began on January 16, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford’s number for this recall is 18S02.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Vehicle has a Recall

 

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February 15, 2019

TO: All U.S. Ford and Lincoln Dealers

SUBJECT: Safety Recall 18S02 – DO NOT DRIVE VEHICLES – Supplement #12
Certain 2006 Model Year Ranger Vehicles
Driver and Passenger Airbag Inflator Replacement Higher Risk Vehicles

NOTE: To allow dealers to be creative in their approach to completing Takata airbag recall repairs, technician time recording requirements, as specified in the Warranty & Policy Manual, are not required for this recall. For examples of creative approaches, refer to the ‘Non-Traditional Repair Approaches’ section in this Bulletin.

 

New! REASON FOR THIS SUPPLEMENT

• A Mobile Repair Guide has been added, along with other recommended creative approaches to these recall repairs. Dealers are encouraged to utilize these repair strategies to help reduce potential service capacity constraints and increase completion rates of unrepaired vehicles.

 

AFFECTED VEHICLES

NOTE: Parts to complete this recall repair on Ranger vehicles are readily available. The parts used in this recall are shipped directly from the supplier rather than from a Ford parts warehouse. PARTS ARE AVAILABLE FOR ORDERING even though parts warehouses will not show any inventory.

 

Vehicle	Model Year	Assembly Plant	Build Dates	Parts Availability
Ranger	2006	Twin Cities	August 5, 2005 through December 15, 2005	Available

 

Affected vehicles are identified in OASIS and FSA VIN Lists.

 

THE VEHICLES IN THIS PROGRAM SHOULD NOT BE DRIVEN UNTIL THIS REPAIR HAS BEEN PERFORMED

Within the overall population of vehicles affected by the Takata inflator issue, a subset of vehicles was built with a particular batch of driver airbag inflators shown to have a significantly higher risk of rupture which may result in death or serious injury in a crash that causes the airbags to deploy. Two inflators built on the same day as the driver side airbag inflator in this population of vehicles have ruptured causing fatal injuries. This subset of vehicles was previously included in safety recall 17S42.

 

REASON FOR THIS SAFETY RECALL

Takata has determined that the propellant wafers in some airbag inflators may experience an alteration over time, which could potentially lead to an over-aggressive combustion in the event of a crash that requires airbag deployment.  This potential condition could create excessive internal pressure when the airbag is deployed, which could result in the body of the inflator rupturing upon deployment increasing the risk of injury to occupants.    

 

SERVICE ACTION

Dealers are to replace the driver and passenger airbag inflators.  This service must be performed on all affected vehicles at no charge to the vehicle owner.

Customers are being advised not to drive their vehicles until this repair has been completed.  To assist vehicle owners to have this repair completed, dealers are to offer customers the following services:

• Towing the owner’s vehicle to the dealership for repairs
• Re-delivery of the owner’s vehicle after repairs have been completed
• Mobile repairs at the vehicle owner’s location

Refer to the Vehicle Special Handling section for further details.

NOTE:  This is a final / permanent repair.  Even if a vehicle has been previously serviced under Safety Recall 14B04, 15S22 and/or 16S03, the vehicle must still have this repair performed.
OWNER NOTIFICATION AND MAILING SCHEDULE
All original owner letter mailings have been completed.  To encourage customers to have this important safety recall completed, follow up owner communications are currently being sent on a regular cadence to customers that have not yet had this recall performed.

Additionally, Ford is utilizing extraordinary measures including live phone calls, robo-calls, text messaging, emails, etc. to urge customers to have this urgent recall performed.

Dealers must repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.

PLEASE NOTE:

Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee.  Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle.  Correct all vehicles in your new vehicle inventory before delivery.    

 

New! ATTACHMENTS
Attachment I: Administrative Information
Attachment II: Labor Allowances and Parts Ordering Information
Attachment III: Technical Information
Attachment IV: Regional Core Recovery Center Airbag Inflator Return Process
Attachment V: Dealer Q&A
Attachment VI: Mobile Repair Guide (NEW!)
Attachment VII: Deployed, Missing, Incompatible, and Salvage Airbag Handling
Attachment VIII: Takata Airbag Recall Rental Vehicle Policy Owner Notification Letters

 

QUESTIONS & ASSISTANCE

For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site.  The SSSC Web Contact Site can be accessed through the Professional Technician Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab. Sincerely,

 

David J. Johnson

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ATTACHMENT I

Safety Recall 18S02 – DO NOT DRIVE VEHICLES – Supplement #12
Certain 2006 Model Year Ranger Vehicles
Driver and Passenger Airbag Inflator Replacement Higher Risk Vehicles

 

OASIS ACTIVATION

OASIS was activated on January 10, 2018 and updated February 12, 2018 for the added vehicle population.

 

FSA VIN LISTS ACTIVATION

FSA VIN Lists and Owner names and addresses for the original vehicle population were made available through https://web.fsavinlists.dealerconnection.com on January 10, 2018. This information was made available for the added vehicle population on February 12, 2018.

NOTE:  Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle registration records.  The use of such motor vehicle registration data for any purpose other than in connection with this recall is a violation of law in several states, provinces, and countries.  Accordingly, you must limit the use of this listing to the follow-up necessary to complete this recall.

 

SOLD VEHICLES

• Owners of affected vehicles will be directed to contact dealers to have their vehicle towed to the dealer for repair. At the dealerships and customer’s preference, remote repairs can be performed in lieu of having the vehicle towed to the dealership.
• Dealers are directed to use their FSA VIN List to identify and immediately contact any of the affected customers to schedule repairs.
• Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter and schedule a service date.
• Correct other affected vehicles identified in OASIS which are brought to your dealership.
• Dealers are to prioritize repairs of customer vehicles over repairs of used vehicle inventory.

 

STOCK VEHICLES

• Dealers should use OASIS to identify any affected vehicles in your used vehicle inventory and perform the repair.

 

DEALER-OPERATED RENTAL VEHICLES

The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting or leasing vehicles subject to a safety or compliance recall.  Please consult your legal counsel for legal advice.

 

TITLE BRANDED / SALVAGED VEHICLES

Affected title branded and salvaged vehicles are eligible for this recall.

 

OWNER REFUNDS   

Refunds are not approved for this program.

 

DEPLOYED, MISSING, INCOMPATIBLE, AND SALVAGE AIRBAG HANDLING

For vehicles that have deployed, missing, incompatible, or modified airbags, these situations need to be reviewed by the Special Service Support Center (SSSC). Dealers are eligible for compensation to inspect these vehicles and contact the SSSC. Refer to the Deployed, Missing, Incompatible, or Salvage Airbag Handling attachment for details prior to attempting a repair.

 

$200 VEHICLE SPECIAL HANDLING ALLOWANCE
Because vehicles in this program should not be driven until this repair has been performed, dealers are encouraged to provide unique services to aid in completing these recall repairs, and are eligible to claim up to $200 per repair to offer this services. Examples of potential services include:

• Technician travel to the vehicle’s location for a mobile repair
• Vehicle towing to the dealership (these vehicles should not be driven)
• Vehicle re-delivery to the owner’s location after repairs have been completed
• Canvassing salvage yards to locate vehicles or airbags affected by this recall

The $200 Vehicle Special Handling allowance is in place to help ensure vehicles affected by this DO NOT DRIVE recall are not driven until the recall repair has been completed. Once the repair has been completed the vehicle can then be driven to return it to the customer or the customer can pick their vehicle up at the dealership. In rare cases, $200 may not be sufficient to tow the vehicle to the dealership. Dealers are encouraged to perform mobile repairs at the vehicle’s location in these scenarios.

If there are special circumstances that require more than a $200 Vehicle Special Handling Allowance to facilitate the repair of a vehicle under this recall, submit a VIN-specific request to the Special Service Support Center (SSSC) for guidance prior to making arrangements.

 

What is vehicle canvassing?

Vehicle canvassing involves using non-traditional methods to locate vehicles affected by a recall and facilitating the recall repair. In most cases, this will involve going to the vehicle rather than the vehicle coming to the dealer. Examples of vehicle canvassing include:

• Visiting the last known vehicle owner’s residence to emphasize the importance of the recall repair and schedule a repair appointment or perform a mobile repair.
• Visiting and building relationships with used car lots to identify vehicles affected by this recall.
• Visiting vehicle auctions and offering to repair vehicles affected by this recall.
• Performing mobile repairs for customers that are hesitant or unable to get their vehicle to a dealership.
• Partnering with independent repair facilities and body shops to identify customers affected by this recall or to sublet repairs.
• Gathering new vehicle owner information if the currently listed owner states that they no longer own the vehicle.
• Visiting and building relationships with local businesses or fleets to identify any vehicles affected by this recall.

 

Canvassing Tools

• Dealers should reference their FSA VIN list on FMC dealer or PTS to identify open VINs assigned to them in FSA 18S02 and for customer information.
• Ford uses registration information to communicate recall information to vehicle owners. Your Dealer management system may have alternative information for contacting the customer to encourage them to have the recall repair completed.
• Search local Craigslist postings, Facebook Marketplace, Autotrader, etc. to locate nearby vehicles that may be affected by the recall.
• Download the “Airbag Recall” license plate scanning app available for free on the Apple App store and Google Play. Dealers can use this app to canvass used car lots, parking lots, vehicle auctions, etc. and determine which vehicles have open recalls by simply scanning the license plate.

 

New! NON-TRADITIONAL REPAIR APPROACHES

Based on increases in parts production and NHTSA-assigned completion mandates for the Takata airbag recalls, in 2019 these recall repairs are expected to account for up to 250,000 repairs per month.

To reduce service department capacity constraints, dealers are encouraged to utilize non-traditional repair strategies such as those listed below. A web-based training course is expected to become available in late 1^st quarter 2019 to assist with training employees on these recall repairs.

NOTE: For the Takata airbag recall repairs, technician time recording requirements, as specified in the Warranty & Policy Manual, are not required. Claims without recording technician time will be accepted.

 

SPECIALTY WORK AREAS, EMPLOYEES, AND/OR HOURS

• Designate certain technicians and/or advisors for recall-only work to load schedules more efficiently and improve completion times through familiarity of the repairs.
• Designate and/or repurpose potential work areas. For example, wash bays and vehicle delivery areas may be repurposed during slower hours. Shop areas with large, roll-around tools or other items can be re-organized to accommodate repairs. If weather conditions allow, repairs can also be performed outside.
• Utilize evening hours and/or weekends to better accommodate customers and distribute shop workload.

 

AIRBAG ACTION DAY DEALER EVENTS

Ford has initiated the Airbag Action Day program to provide dealerships with resources to host a one-day event focused on completing Takata airbag recall repairs. The goal is to raise awareness about the Takata airbag recalls, improve customer satisfaction, and help manage the high volume of recall repairs.

Dealers that enroll to host an event will receive a free event kit with signage, games, and other items, as well as assets to help with the promotion of their Airbag Action Day event. Dealers are encouraged to host events on evening hours and/or weekends to better accommodate customers and distribute shop workload. For more information and to enroll, refer to www.FordAirbagActionDay.com. 

 

MOBILE REPAIRS

Recent market research conducted by Ford, NHTSA, and other automotive manufacturers indicated that many customers have not had their airbag recall repair completed due to the inconvenience of taking their vehicle in for repairs. Most airbag recall repairs are simple and quick enough to be completed at a customer’s house, customer’s workplace, public events, etc. By offering mobile repair services, dealers can:

• Increase their customer base by reaching customers that may otherwise not do business with Ford or Lincoln dealerships
• Improve customer satisfaction
• Free up shop space for retail work

Dealers are eligible to claim the Vehicle Special Handling Allowance (up to $200) per repair to cover costs associated with completing any mobile repairs. Refer to the Mobile Repair Guide attachment for further details.

 

New! NON-TRADITIONAL REPAIR APPROACHES (continued)

 

SUBLET REPAIRS

Dealers are encouraged to establish relationships with outside repair facilities, body shops, etc. that the dealer feels are capable of performing quality repairs. The Takata airbag recall repairs may be sublet to outside repair facilities to assist with repair completions. This can be especially helpful to customers in remote areas that may have difficulties traveling to a dealership.

Dealers are responsible for providing all required technical information and parts to the facilities to support appropriate completion of the repair. Refer to the Warranty & Policy Manual for details on sublet invoice requirements. 

NOTE: Claim processing, hazardous material handling, and parts returns must be processed through the dealership’s warranty submission process and parts department. Labor operations published in this bulletin should be claimed, not an OSL amount.

 

QUICK LANE REPAIRS

At the dealer’s discretion, dealers with Quick Lanes may now use Quick Lane bays and technicians to perform Takata airbag recall repairs. No other warranty or recall repairs are allowed at Quick Lanes at this time. NOTE: Claim processing, hazardous material handling, and parts returns must be processed through the main dealership’s warranty submission process and parts department.

 

USED CAR LOTS / OTHER FRANCHISES / AUCTION FACILITIES

Dealers are encouraged to establish ongoing contacts with local used car lots, non-Ford or Lincoln branded dealerships, independent repair facilities, and local vehicle auctions. Dealers should request that these businesses notify them if they acquire vehicles affected by a Takata airbag recall so the repairs can be completed promptly. Mobile repairs can be performed on-site to accommodate these businesses.

 

VEHICLE SPECIAL HANDLING

Dealers are authorized to claim up to a maximum combined value of $200 to provide unique services to owners under this recall. Examples of potential services include:

• Towing of the vehicle to and from the dealership
• Technician travel to the vehicle’s location for a mobile repair

In some cases, $200 may not be sufficient to tow the vehicle to the dealership and redeliver to the customer. Dealers are encouraged to consider mobile repairs at the vehicle’s location in these cases.

 

New! RENTAL VEHICLES

The recall repair for these vehicles takes less than one hour to complete. With proper dealer parts ordering and service appointment scheduling, rental vehicles should not be required to complete this recall repair. Short-term rentals are available if a customer requests a rental vehicle while their vehicle is being repaired. Refer to the flow chart in the Takata Airbag Recall Rental Vehicle Policy attachment for the rental vehicle reimbursement process before providing a rental vehicle. If a customer requests a rental vehicle, dealers must:

• order required parts prior to a customer’s appointment.
• retain the customer’s vehicle until the recall repair is completed and the rental vehicle is returned.
• notify the customer the same day that the recall repair is completed and request that they promptly return the rental vehicle. Rentals exceeding 7 days from the date the customer is notified that their vehicle is repaired, will not be reimbursed.

NOTE: The short-term rental vehicle program is an effort to make it easier for customers to have this recall repair completed and should only be offered when a customer requests a rental vehicle. Rental vehicles must not be used to help manage service department scheduling.

IMPORTANT: Dealers are pre-approved for up to 4 days of rental reimbursement while repairs are being performed (no approval code required). As most repairs take less than 1 hour to complete, if more than 4 rental days are required, dealers must request prior-approval from the SSSC for any additional days before the initial 4 days expire. In the SSSC web contact, provide details outlining why additional days are required.

Refer to the flow chart in the Takata Airbag Recall Rental Vehicle Policy attachment for the full rental vehicle reimbursement process.

If the customer has paid for a rental vehicle or alternative transportation for the purpose of this recall, they are eligible for reimbursement within the guidelines outlined in the Takata Airbag Recall Rental Vehicle Policy. Dealers must follow the same process for claiming rental vehicle reimbursement and then refund the customer.

 

ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)

Additional repairs identified as necessary to complete the FSA should be managed as follows:

• For related damage and access time requirements, refer to the Warranty and Policy Manual – Section 6 – Ford/Lincoln Program Policies – Field Service Actions (FSA) – Related Damage.
• Submit an Approval Request to the SSSC Web Contact Site prior to completing the repair.

 

CLAIMS PREPARATION AND SUBMISSION

For accurate recall completion reporting dealers are encouraged to submit warranty claims as soon as the repair is completed.

• Enter claims using Dealer Management System (DMS) or One Warranty Solution (OWS) online.
  • Select claim type 31: Field Service Action. The FSA number (18S02) is the sub code.
  • For additional claims preparation and submission information, refer to the Recall and Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
• Part numbers for both the driver and passenger inflator kits must be entered into the claim to ensure that FCS-700 tags are generated for both parts.
• Part numbers (8L5Z-10044A74-A and 4L5Z-63043B13-A) used under 14B04, 15S22 and/or 16S03 must no longer to be installed in vehicles, and can be returned via the FSA parts return process. Please use “CG” as the claim code and note in the shipper field the FSA bulletin number (18S02).

NOTE:  The serial numbers of the new driver and passenger airbag inflators must be provided to Ford for the claim to be processed. The Technical Information in this bulletin advises technicians to document the serial numbers from the new airbag inflators on the repair order. The driver airbag inflator serial number is 12 characters, and the passenger airbag inflator serial number is 14 characters. If the serial number is not readable, a new inflator must be installed. Enter the serial numbers of the new airbag inflators in the claim as follows:

• For claims submitted via DMS or OWS online, enter serial numbers in the Test Results Section.
  • Select DTC REQUIRED MEASUREMENT OR RESULTS from the drop down list.
  • Enter one serial number per CODE field. Enter serial number without spaces or dashes. o Driver airbag inflator serial number is 12 characters o Passenger airbag inflator serial number is 14 characters

 

SUBLET REPAIRS

• Refer to the Warranty & Policy Manual for details on sublet invoice requirements.

NOTE: Claim processing, hazardous material handling, and parts returns for sublet repairs must be processed through the dealership’s warranty submission process and parts department. Labor operations published in this bulletin should be claimed, not an OSL labor operation.

 

SPECIAL ALLOWANCES

All Special Allowances must be claimed on the same RO line as the repair.

• For Vehicle Special Handling, including Mobile Repairs, towing, etc., claim up to a maximum of $200.
  • Use Misc. Expense Code “OTHER”.
• For vehicles with deployed, missing, or incompatible airbags, or vehicles located in a salvage yard, the SSSC must be contacted. Refer to the Deployed, Missing, Incompatible, or Salvage Airbag Handling attachment for documentation and process details.
  • For inspection of vehicles with deployed, missing, or incompatible airbags, or vehicles located in a salvage yard, contact the SSSC for claiming information.
  • For reimbursement of purchased non-deployed salvage airbags, claim actual cost up to $120 ($60 for passenger side, $55 for driver side, or $120 for both).
    • Use Misc. Expense code “FSAEXP”.

 

RENTAL VEHICLE REIMBURSEMENT – CLAIMING INSTRUCTIONS

Rental expenses for this FSA must be claimed under FSA 18S02 on the same claim, and same RO line, as the repair.

IMPORTANT: Rental claims must not be submitted against 18S02 on a separate claim or RO line from the repair. If this occurs, the FSA on that VIN can close erroneously and cause further warranty claiming concerns.

• Dealers are pre-approved for up to 4 days of rental vehicle reimbursement.
  • If the rental period does not exceed 4 days, submit the rental expense on the same claim and RO line as the repair. Use Misc. Expense Code “RENTAL”. No approval code is needed.
  • If the rental period exceeds 4 days, a web contact must be submitted to the Special Service Support Center (SSSC) for approval of all required rental days. Include details outlining why additional rental days are required.
    • The SSSC web contact must include all rental expenses, admin and special allowances (if applicable), parts costs, and labor costs. All of these amounts are required so the approval code will cover the entire RO line amount.
    • Enter the total amount of the rental expenses on the same claim, and same RO line, as the repair. Use Misc. Expense Code “RENTAL”.
    • A $25 administrative fee can be claimed on any rental claims that exceed 4 days of rental. Claim the administrative fee on the same RO line under Misc. Expense Code “FSAADD”. The $25 must be included in the SSSC approval amount.

Only actual rental expenses incurred should be claimed, regardless of approval. OWS will accept claims up to the approved RO line amount; SSSC contacts do not need to be updated to decrease approval amounts.

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ATTACHMENT II

Safety Recall 18S02 – DO NOT DRIVE VEHICLES – Supplement #12
Certain 2006 Model Year Ranger Vehicles
Driver and Passenger Airbag Inflator Replacement Higher Risk Vehicles

 

LABOR ALLOWANCES

Description	Labor Operation	Labor Time
Replace Driver and Passenger Airbag Inflator	18S02B	0.7 Hours
Mobile Repair – Claim with repair labor operation above.*	Claim Vehicle Special Handling Allowance (up to $200)*
Deployed, Missing, or Incompatible Airbag Handling*	Contact the SSSC
Salvage Airbag Handling*	Contact the SSSC

 

*Refer to the ‘Claims Preparation and Submission’ section in this bulletin for additional claiming details. Performing the supplemental restraint depower procedure and clearing DTCs was included in previous airbag inflator recalls 14B04, 15S22 and/or 16S03, but is no longer required.

 

PARTS REQUIREMENTS / ORDERING INFORMATION

Parts are available for open order. Order your parts through normal order processing channels. To guarantee the shortest delivery time, an emergency order for parts must be placed.The emergency order surcharge can be waived on Ford Motor Company-paid repairs; see section 2500 of the Dealer Parts Policy & Procedure Manual on FMCDealer for details on order submission requirements.

Description	Part Number	Order Quantity
Driver Airbag Inflator Kit	4L5Z-10043B13-D	1
Passenger Airbag Inflator Kit	8L5Z-10044A74-D	1

 

NOTE: The parts used in this recall are shipped directly from the supplier rather than from a Ford parts warehouse. PARTS ARE AVAILABLE FOR ORDERING even though parts warehouses will not show any inventory.

IMPORTANT:  Old parts (8L5Z-10044A74-A and 4L5Z-63043B13-A) used under 14B04, 15S22 and/or 16S03 must no longer be installed in vehicles, and can be returned via the FSA parts return process.  Please use “CG” as the claim code and note in the shipper field the FSA bulletin number 18S02. The DOR/COR number for this recall is 51114.

 

EXCESS STOCK RETURN

To support NHTSA-assigned completion mandates for the Takata airbag recalls, and the millions of Ford and Lincoln vehicles that require repairs under the Takata airbag recalls, excess stock returns will not be accepted for unused new recall remedy parts until 85% of all affected vehicles have been repaired. Dealers should utilize their FSA VIN list and DMS information to contact their affected customers and repair all vehicles that are brought to your dealership with an open Takata airbag recall.

 

DEALER PRICE

For latest prices, refer to DOES II.

 

PARTS RETENTION AND RETURN

NOTE: All replaced driver and passenger airbag inflators must be returned in the new part box. If the new part box is damaged or lost, contact XPO logistics at 210-250-5079 or SCFieldAction.14305@xpo.com for a replacement box.

NOTE: The Regional Core Recovery Center will only pick-up parts that have a corresponding FCS-700 Tag.

• Part return instructions:
  • Dealers must monitor their OWS parts status report. A FCS-700 tag will be generated for each driver and passenger airbag inflator.  Parts will be picked up by the RCRCs. o The RCRC will not pick up parts that are not properly packaged in the new part box. o Refer to Attachment IV for specific part return instructions and documentation.
  • Disregard prepaid FedEx shipping instructions that may be included in new part boxes.
• Part return instructions for dealers outside of the lower 48 United States:
  • Continue to follow the previous FedEx airbag inflator return process of contacting Miguel Prigadaa at 210-250-5078 or Prigadaa@email.xpo.com.
• Follow the provisions of the Warranty and Policy Manual, Section 1 “WARRANTY PARTS RETENTION AND RETURN POLICIES”.

IMPORTANT: If a FCS-700 Tag is not issued, or the OWS parts status report directs to “Scrap” a part replaced under this safety recall, please submit a General Request to the SSSC Web Contact Site stating that you were directed to scrap a part.

 

PARTS RETURN FOR 8L5Z-10044A74-A and 4L5Z-63043B13-A IN DEALER STOCK

Dealer stock of part numbers 8L5Z-10044A74-A and 4L5Z-63043B13-A must no longer to be installed in vehicles and may be returned via the FSA parts return process.  Please use “CG” as the claim code so they will be flagged as “defective” and note in the shipper field the FSA bulletin number (18S02).

NOTE:  Ship dealer stock parts via contract carriage.  Do not attempt to return parts using the shipping labels in the FCS-12637 return kit.

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ATTACHMENT V

Safety Recall 18S02 – DO NOT DRIVE VEHICLES
Certain 2006 Model Year Ranger Vehicles
Driver and Passenger Airbag Inflator Replacement Higher Risk Vehicles

 

DEALER Q & A

Q1.	This vehicle was previously in safety recall 17S42, why is it now in safety recall 18S02?
A.	Within the overall population of vehicles affected by the Takata inflator issue, a subset of vehicles was built with a particular batch of driver airbag inflators shown to have a significantly higher risk of overaggressive combustion which may result in death or serious injury. Two inflators built on the same day as the driver side airbag inflator in this population of vehicles have ruptured causing fatal injuries. This subset population of vehicles were previously included in safety recall 17S42.
Q2.	Are parts available for this recall?
A.	Yes, parts are now available for open ordering.
Q3.	Can the airbag inflator part numbers provided in safety recalls 16S03 and 15S22 be used to complete repairs under safety recall 18S02?
A.	No, the part used in 16S03 and 15S22 are not equivalent to the parts required for 18S02. Use only the part numbers listed in the dealer bulletin for this recall (or latest level replacements) for this final repair.
Q4.	Are rental vehicles available for customers?
A.	Yes, if a customer requests a rental vehicle. Refer to the Takata Airbag Recall Rental Vehicle Policy attachment for full details.
Q5.	What if it costs more than $200 to tow the customer’s vehicle to the dealer?
A.	The $200 Special Vehicle Handling allowance is in place to help ensure vehicles affected by this DO NOT DRIVE recall are not driven until the recall repair has been completed. Once the repair has been completed the vehicle can then be driven to return it to the customer or the customer can pick their vehicle up at the dealership. In rare cases, $200 may not be sufficient to tow the vehicle to the dealership. Dealers are encouraged to perform mobile repairs at the vehicle’s location in these scenarios. If there are special circumstances that require more than a $200 Special Vehicle Handling Allowance to facilitate the repair of a vehicle under this recall, submit a VIN-specific request to the Special Service Support Center (SSSC) for guidance prior to making arrangements.
Q6.	How should I handle a vehicle with airbags that are deployed, missing, or modified?
A.	These situations need to be reviewed by the Special Service Support Center (SSSC). Dealers are eligible for compensation to inspect these vehicles and contact the SSSC. Refer to the Deployed, Missing, Incompatible, or Salvage Airbag Handling attachment for details prior to attempting a repair.
Q7.	The airbag inflator serial number is not readable or was not documented for claiming. What should I do?
A.	The new airbag inflator serial numbers are required for warranty claims to be processed. If a serial number is not readable, the part is considered defective and a new inflator should be ordered for the vehicle. If the customer has already picked up the vehicle, contact the customer to request that the vehicle be brought in to either (1) inspect the serial number or (2) install a new inflator (if serial number is unreadable). If further assistance is required, submit a web contact to the SSSC using contact type “Claiming Concern” with details of the situation.
Q8.	A warranty claim was submitted under the wrong VIN. What should I do?
A.	In OWS, appeal the original claim (against the ‘wrong’ VIN) to a value of ‘0’. Submit a web contact to the SSSC with the ‘wrong’ VIN. Use contact type “Claiming Concern” with details of the situation.
Q9.	Can my Dealership use Quick Lane bays and Technicians to complete this recall?
A.	At the dealer’s discretion, dealers with Quick Lanes may now use Quick Lane service bays and Quick Lane technicians to perform Takata Airbag Recalls. Claim processing, hazardous material handling and parts returns MUST be processed through the main dealership’s warranty submission process and parts department. No other warranty or recall repairs are allowed at Quick Lanes at this time.
Q10.	Will completed surveys count towards my Customer Viewpoint (CVP) score? Are the scores included in my Ford Commitment Program (FCP) calculations?
A.	Beginning in 2019, every Service customer will be eligible for a survey. Completed surveys will be included in CVP and FCP scores.
Q11.	How often are the VIN Lists updated?
A.	Ford obtains updated registration and title information every 60 days for vehicles in the Takata recalls. The VIN Lists are updated nightly based on events that occurred the previous day. Before performing any Field Service Action work, please verify in OASIS that an open FSA(s) exists.
Q12.	CARFAX or another resource is showing that a vehicle on my dealer’s FSA VIN list has been destroyed. Can this VIN be removed from my dealer’s FSA VIN list?
A.	While this can be a good indicator of a vehicles current status, there is still a chance that the vehicle may have been rebuilt and is back on the road. Until it is certain that a vehicle’s airbags no longer pose a safety risk, the recall needs to remain open to meet the requirements set by the National Highway Traffic Safety Administration (NHTSA).
Q13.	Why am I missing customers from my customer list? Why are certain customers appearing on my list whose vehicle I did not sell, and have never serviced?
A.	Customers are assigned to dealers based on the selling dealer code used to report the sale of the vehicle to Ford Motor Company. If the vehicle is “in-stock” it will be assigned based on the stocking, shipping or ordering dealer codes of record at Ford Motor Company. If a customer is missing from your customer list, then your dealership is most likely not the selling dealership of record with Ford Motor Company.

 

 

QUESTIONS & ASSISTANCE

For additional questions and assistance, contact the Special Service Support Center (SSSC) via the

SSSC Web Contact Site.  The SSSC Web Contact Site can be accessed through the Professional Technician Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab.

 

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ATTACHMENT VII

Safety Recall 18S02 – DO NOT DRIVE VEHICLES
Certain 2006 Model Year Ranger Vehicles
Driver and Passenger Airbag Inflator Replacement Higher Risk Vehicles

 

DEPLOYED, MISSING, INCOMPATIBLE, AND SALVAGE AIRBAG HANDLING

FOR VEHICLES IN OPERATION (currently on the road)

Ford Motor Company is required by the National Highway Traffic Safety Administration to account for all vehicles affected by this recall. This includes vehicles with deployed, incompatible, or missing airbags.

If a customer’s vehicle is found to have deployed, incompatible, or missing airbag components please refer to the processes below for handling these vehicles and customers. Because these vehicles have repairs for both the driver and passenger side airbags, dealers may need to follow two processes depending on the state of each airbag. Dealers are eligible for compensation for time spent gathering and reporting information on these vehicles.

NOTE: The Field Service Action covers costs to replace the airbag inflators, however it does not cover the costs associated with replacing/installing additional components due to deployment, being incompatible, or missing. If the customer is willing to pay to restore the airbag system so the recall repair to be performed (i.e. replacement of deployed or missing airbag modules) then a new airbag inflator/module will be covered under this recall if still required. If repairs are unable to be performed, the letter at the end of this document can be provided to the customer.

 

AIRBAG OR AIRBAGS DEPLOYED

1. Remove or access the deployed airbag module(s). Refer to the FSA Technical Instructions with exceptions noted below:
   • The airbag inflator will need to be removed from the passenger airbag module to capture the serial number, but it is not necessary to install a wiring shunt or cut the airbag inflator harness. After removing the wiring harness connector from the module, the inflator will be able to slide out far enough to view the serial number.
   • If an airbag inflator is found to be missing, refer to the ‘Missing or Incompatible Components’ section below.

NOTE: If only one airbag is deployed, perform the FSA repair procedure on the non-deployed side.

2. Document the deployed airbag inflator serial number(s) on the repair order (see ‘Airbag Inflator Serial Number Location’ later in this document).
3. Photograph the airbag module(s), deployed airbag inflator serial number(s), the vehicle’s VIN plate, and the deployed airbag (instrument panel/deployment door area).
4. Submit a VIN-specific web contact to the SSSC (contact type “Claiming Concern”) and attach the photos to the request. The SSSC will provide a special labor operation code for warranty claiming and special instructions on how to handle the vehicle.

 

MISSING OR INCOMPATIBLE COMPONENTS

1. Photograph the missing or incompatible airbag parts/areas that demonstrate why the FSA repair is unable to be performed. Also take a photo of the vehicle’s VIN plate.

NOTE: If only one airbag is missing or has incompatible components, perform the FSA repair procedure on the side that is not affected.

2. Submit a VIN-specific web contact to the SSSC (contact type “Claiming Concern”) and attach the photos to the request. The SSSC will provide a special labor operation code for warranty claiming and special instructions on how to handle the vehicle.

 

SALVAGE VEHICLES / VEHICLES THAT ARE NOT OPERATIONAL

Ford Motor Company is required by the National Highway Traffic Safety Administration to account for all vehicles affected by this recall, including vehicles in salvage yards.

Dealers are eligible to claim up to $200, per vehicle, along with a special labor operation from the SSSC, to locate vehicles in salvage yards and capture the necessary information so these vehicles are properly accounted for. Dealers should confirm FSA 18S02 is open in OASIS on any suspect vehicle prior to taking action on them. Refer to the processes below for details on handling these vehicles and requesting reimbursement.

 

NON-DEPLOYED SALVAGE VEHICLE AIRBAGS (except dealers in Alaska, Hawaii, and Puerto Rico)

Dealers in Alaska, Hawaii, and Puerto Rico should refer to the ‘Salvage Yard Unwilling to Sell Non-Deployed Airbags’ section in this attachment for directions on non-deployed airbag handling.

For non-deployed airbags, dealers should only recover (not replace) the non-deployed airbag module(s) instead. If the salvage yard will not allow the airbag to be recovered, refer to the ‘Salvage Yard Unwilling to Sell Non-Deployed Airbags’ section in this attachment.

In addition to labor, dealers will be reimbursed for the purchase of airbags from salvage yards. Reimbursement

(per vehicle) is allowed up to $55 for driver airbags, $60 for passenger airbags, or $120 for both. Refer to the SSSC (as outlined below) and the ‘Claims Preparation and Submission’ section in the Dealer Bulletin for claiming instructions.

1. Remove the airbag module from the vehicle. NOTE: The entire airbag module should be recovered.
2. Document the deployed airbag inflator serial number(s) on the repair order (see ‘Airbag Inflator Serial Number Location’ later in this document).
3. Photograph the airbag inflator serial number(s), the vehicle’s VIN plate, and the airbag module(s).
4. Submit a VIN-specific web contact to the SSSC (contact type “Claiming Concern”) and attach the photos to the request. Specify that it is a non-deployed salvage vehicle and if the salvage yard is allowing the airbag to be recovered. The SSSC will provide a special labor operation code for warranty claiming and special instructions on how to handle the vehicle.
5. Once an airbag module or modules are recovered, dealers should email Rebuilders Automotive Supply (RAS) at: DealerRecall@coresupply.com to arrange for return shipping of the part or parts. In the email, provide the total number of airbag modules to be returned, associated VIN numbers, and the dealership address from which the parts will be shipped. RAS will provide HazMat packaging supplies as needed. NOTE: Do not ship deployed airbags to RAS.

Dealers should be aware of local hazardous material handling regulations for airbags. Dealers can refer to www.hazmatu.org for further information.

 

DEPLOYED SALVAGE VEHICLE AIRBAGS

1. Remove or access the deployed airbag module(s).
2. Document the airbag inflator serial number(s) on the RO (see ‘Airbag Inflator Serial Number Location’ later in this document).
3. Photograph the airbag inflator serial number(s), the vehicle’s VIN plate, and the deployed airbag(s).
4. Submit a VIN-specific contact to the SSSC and attach the photos to the request. Specify that it is a deployed salvage vehicle. The SSSC will provide special claiming instructions. No further repairs are required and the deployed airbags can remain with the vehicle.

 

MISSING SALVAGE VEHICLE AIRBAGS

1. Capture photos of the missing airbag module or modules and the vehicle’s VIN plate.
2. Submit a VIN specific contact to the SSSC and attach the photos to the request. Specify that it is a salvage vehicle. The SSSC will provide a special labor op for warranty claiming. No further repairs are required.

 

SALVAGE YARD UNWILLING TO SELL NON-DEPLOYED AIRBAGS (and non-deployed airbags in Alaska, Hawaii, and Puerto Rico)

If a salvage yard is unwilling to sell non-deployed airbags, dealers should offer to perform the recall repair on the non-deployed modules if possible. If the recall repair is performed, the repair can be claimed as a mobile repair. Refer to the Dealer Bulletin for details. A signed customer agreement is not required however repair order documentation must support that the repair occurred at salvage yard or similar facility.

ORIGINAL AIRBAG INFLATOR SERIAL NUMBER LOCATION

The photo below outlines the location of the serial number on original airbag inflators for the purposes outlined in this document only. Refer to the FSA Technical Instructions for information on new components.

Driver Airbag Inflator	Passenger Airbag Inflator

 

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Dear Customer,

 

Your dealer is unable to complete the Takata airbag recall repair on your vehicle because the airbag or airbags in your vehicle are either deployed, missing, or have incompatible parts installed from a preexisting condition. The Takata airbag recall covers the cost of parts and labor for replacing the defective airbag inflators, but not the entire airbag system.

Your dealer has verified that the safety risk associated with the airbag inflators, and the reason for this recall, is not currently present on your vehicle. However, because your vehicle’s airbags are either deployed, missing, or have incompatible parts installed, your vehicle’s airbags may not operate as designed in the event of a crash, increasing the risk of injury or death. You are responsible for the cost of restoring your vehicle’s airbag system.  If the recall condition is present once the airbag system is restored, your dealer will replace the airbag inflators free of charge.

 

Ford Customer Service Division

 

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ATTACHMENT VIII

February 15, 2019

 

TAKATA AIRBAG RECALL RENTAL VEHICLE POLICY

This rental vehicle policy only applies to the Takata airbag recalls 15S21, 17S42, 18S02, and 19S01.

 

RENTAL POLICY OVERVIEW

Parts are available to order for all affected vehicle lines. With proper dealer parts ordering and service appointment scheduling, rental vehicles should not be required to complete the recall repair.

Short-term rentals are available if a customer requests a rental vehicle while their vehicle is being repaired. Refer to the flow chart on the last page of this attachment for the rental vehicle reimbursement process before providing a rental vehicle. If a customer requests a rental vehicle, dealers must:

• order required parts prior to a customer’s appointment.
• retain the customer’s vehicle until the recall repair is completed and the rental vehicle is returned.
• notify the customer the same day that the recall repair is completed and request that they promptly return the rental vehicle. Rentals exceeding 7 days from the date the customer is notified that their vehicle is repaired, will not be reimbursed.

NOTE: The short-term rental vehicle program is an effort to make it easier for customers to have this recall repair completed and should only be offered when a customer requests a rental vehicle. Rental vehicles must not be used to help manage service department scheduling.

IMPORTANT: Dealers are pre-approved for up to 4 days of rental reimbursement while repairs are being performed (no approval code required). As most repairs take less than 1 hour to complete, if more than 4 rental days are required, dealers must request prior-approval from the SSSC for any additional days before the initial 4 days expire. In the SSSC web contact, provide details outlining why additional days are required.

Refer to the flow chart on the last page of this attachment for the full rental reimbursement process. If the customer has paid for a rental vehicle or alternative transportation for the purpose of this recall, they are eligible for reimbursement within the guidelines outlined in the Takata Airbag Recall Rental Vehicle Policy. Dealers must follow the same process for claiming rental vehicle reimbursement and then refund the customer.

 

RENTAL VEHICLE SOURCE

Rental vehicles may be supplied through dealership owned rental units, the Ford Courtesy Transportation Program, Ford Rent-A-Car, Lincoln Rent-A-Car, or third party rental agencies. If a customer has reserved a rental vehicle on their own or with the assistance of the Customer Relationship Center, the same rental guidelines and processes for requesting reimbursement apply.

 

VEHICLE MAKE AND MODEL YEAR REQUIREMENTS

While it is a preference to put Ford customers in Ford rental vehicles and Lincoln customers in Lincoln rental vehicles, this is not always possible and is not a requirement for rental reimbursement under the Takata airbag recalls. Due to varying rental vehicle agency make and model inventory, Ford and Lincoln vehicles may not always be available so it is acceptable to use other make rental vehicles. There are no model year requirements for rental vehicle reimbursement.

 

RENTAL REIMBURSEMENT GUIDELINES / NATIONAL TAKATA RECALL RENTAL AGREEMENT

The following table lists the maximum per day dollar amounts that will be reimbursed under this policy. In some cases, the cost per day limit may not be sufficient to cover all of the costs associated with a rental vehicle. It is the customer’s responsibility to cover any additional costs above the cost per day limits. If there is a unique customer circumstance that requires a rental vehicle with a higher per day allowance, dealers should submit a VIN specific request to the Special Service Support Center (SSSC) for special consideration.

Make of Recalled Vehicle	Rental Vehicle Reimbursement Cost Per Day Limit
Ford	$44 (including tax)
Mercury	$44 (including tax)
Lincoln	$55 (including tax)

 

To make it easier for dealers to locate vehicles within the rental vehicle reimbursement limits, Ford has established an agreement with Enterprise Rent-A-Car, Avis Budget Group, and Hertz to provide rental vehicles for customers affected by the Takata airbag recalls within the reimbursement limits listed above including tax. The only exclusion being the $55 per day rate for Lincoln customers, which has only been agreed upon by Enterprise Rent-A-Car and Hertz.

• For Enterprise Rent-A-Car, Avis Budget Group, and Hertz, rental rates charged will be based on the make of the vehicle covered under the recall, rather than the type of vehicle rented to the customer (i.e. $44 per day for Ford and Mercury owners and $55 per day for Lincoln owners).
• If a customer decides to rent a specialty vehicle such as a large SUV that is in excess of the cost per day reimbursement limits, the additional cost beyond the approved rate for the vehicle rented will be the customer’s responsibility to pay.
• Enterprise Rent-A-Car, Avis Budget Group, and Hertz do not guarantee that a Ford or Lincoln vehicle will be rented to all customers that own or request such vehicles.
• Regardless of a dealer’s tax status Enterprise Rent-A-Car, Avis Budget Group, and Hertz will bill dealers at the rates listed above.
• The rates listed above may not be available at airport locations.
• Ford does not endorse any particular rental vehicle provider.

 

ENTERPRISE AUTOMATED RENTAL MANAGEMENT SYSTEM

If renting from Enterprise Rent-A-Car dealers are encouraged to schedule reservations through Enterprise’s free Automated Rental Management System (ARMS®).

The ARMS® benefits to dealers are as follows:

• The ability to create and submit “real time” rental reservations online or through your CDK® or Reynolds & Reynolds® Dealership Management System to the local Enterprise branch.
• Reservations can be made same day or submitted in advance with anticipation of rental needs.
• Specific rental needs can be communicated in the reservation (e.g. full-size SUV desired, etc.).
• Authorize additional rental days when necessary.
• View and print rental invoices online, immediately after each rental event is completed.

 

EXPENSES NOT COVERED UNDER RENTAL VEHICLE REIMBURSEMENT

Rental Vehicle Reimbursement does not cover the following expenses:

• Mileage charges
• Fuel charges
• Underage driver surcharge
• Insurance
• One-way fees

NOTE: Some car insurance policies include rental vehicle insurance coverage so the purchase of additional insurance may not be required.

 

RENTAL VEHICLE DOCUMENTATION

Rental vehicle documentation must include the following:

• A rental invoice from a dealership or commercial rental agency
• Contract holder’s name on the rental invoice
• Daily rental rate
• Proof of payment (for customer refund of rental)

 

ADMINISTRATIVE ALLOWANCE

Dealers are eligible to claim a $25 administrative fee for:

• Any rental claims under long-term rental program 18A01, 18A02, 18A03, or 18A04 that were submitted after June 13, 2018. This includes long-term rental claims that were originally approved by the SSSC after May 12, 2018 but processed for warranty payment after June 13, 2018.
• Any rental claims with an RO open date after September 23, 2018 that require more than 4 rental days.

Refer to the Dealer Bulletin for claiming instructions.

 

CUSTOMER WAITLIST

Dealers with customers on a waitlist for a rental vehicle are encouraged to work with their rental vehicle provider of choice. In most cases if a rental vehicle is not immediately available, rental vehicle providers are able to provide one to customers within 24 hours.

If using Ford Courtesy Transportation Program (FCTP) for rentals, dealers should contact their sales operations manager for consideration for additional FCTP units.

 

YOUTHFUL RENTER SURCHARGE

Drivers under the age of 25 may be subject to a youthful renter surcharge and additional insurance requirements. These additional fees are not eligible for rental vehicle reimbursement unless they fall within the cost per day limits. Youthful renter policies vary by rental vehicle provider and location. Contact the rental vehicle provider that the vehicle is being rented from for further details.

 

INCREASED FORD COURTESY TRANSPORTATION PROGRAM (FCTP) GUIDES

In order to support these customers, FCTP Program Headquarters will review increased guides requests above the existing maximum on a case by case basis to ensure coverage is sufficient. Dealers must submit their request to their sales operations manager in order to be considered.

 

RENTAL VEHICLES PAID FOR BY CUSTOMERS

If a customer has obtained a rental vehicle on their own that is within the guidelines of this policy, they are eligible for a refund. The customer must provide the dealer with the rental documentation necessary to request rental reimbursement. Dealers must then follow the rental vehicle reimbursement process and provide a refund to the customer. Amounts above the cost per day limits will not be reimbursed.

 

ALTERNATIVE TRANSPORTATION

If a customer is unable or does not wish to rent a vehicle but still requires transportation, the rental reimbursement allowance can be used for alternative transportation. The same cost per day limits apply of $44 per day for Ford and Mercury customers and $55 per day for Lincoln customers. The dollar per day allowance can be cumulative across multiple rides per day (e.g. ride to work $20 and ride home $24).

• Any amount in excess of the cost per day limits will be the customer’s responsibility.
• The customer will need to pay up front and provide proof of payment to the dealer.
• Dealers will then need to submit for reimbursement following the Rental Vehicle Reimbursement Process and then refund the customer.

Examples of alternative transportation:

• Taxi
• Public Transportation – Subway, Train, or Bus
• Rideshare alternatives (Uber, Lyft, etc.)

 

STORAGE OF CUSTOMER VEHICLES

For all new rental requests, dealers should retain customer vehicles until the recall repair is completed and the rental vehicle is returned. This will allow for the vehicle to be repaired as soon as the part arrives and for the rental vehicle to be promptly returned. Due to the short expected duration of vehicle storage, a vehicle storage/upkeep allowance will not be provided to dealers under this program.

If customers were previously advised to retain and store their vehicles, they should drop their vehicles off at their dealer so the vehicle can be repaired as soon as the part arrives. Customers will be responsible for all vehicle upkeep during the time the vehicle is being stored.

 

RESTRICTED VEHICLE USE AGREEMENT

The Restricted Vehicle Use Agreement is no longer required for new rental requests due to the recalled vehicle remaining at the dealership until repaired.

             

TAKATA AIRBAG RECALL RENTAL VEHICLE PROCESS

 

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ATTACHMENT III

CERTAIN 2006 RANGER VEHICLES — DRIVER AND PASSENGER AIRBAG INFLATOR REPLACEMENT

 

OVERVIEW

Takata has determined that the propellant wafers in some airbag inflators may experience an alteration over time, which could potentially lead to an over-aggressive combustion in the event of a crash that requires airbag deployment. This potential condition could create excessive internal pressure when the airbag is deployed, which could result in the body of the inflator rupturing upon deployment increasing the risk of injury to occupants.

Dealers are to replace the driver and passenger airbag inflators. The serial number from both new airbag inflators must be recorded on the repair order. Place the replaced inflators into the packaging from the new part and provide to the appropriate dealership personnel for part returns.

NOTE: For vehicles that the airbags have deployed or that have other modifications preventing the recall repair from being completed, submit a VIN specific request to the SSSC Web Contact Site prior to attempting a repair. Attach pictures of the vehicles airbag modules to the request.

 

SERVICE PROCEDURE

Recommended Tools:

1/4″ Drive Deep Socket – 7mm

1/4″ Drive Ratchet

1/4″ Drive Extension – 6″ (152mm)

1/4″ Drive Shallow Socket – 8mm

1/4″ Drive Impact Driver

1/4″ Drive Torque Wrench

Side Cutters

Utility Knife

Needle Nose Pliers

Pocket Screwdriver

 

DRIVER AIRBAG INFLATOR REPLACEMENT 

WARNING: Failure to follow the instructions and warnings in the Workshop Manual (WSM) may result in injury. 

NOTE: If the Airbag Readiness light indicates no Supplemental Restraint System (SRS) faults are present, it is not necessary to follow the WSM SRS Depowering and Repowering steps. Turn the ignition to OFF and wait 1 minute, then it is safe to proceed with airbag inflator replacement.

NOTE: The ignition must remain OFF until this service procedure is completed.

1. Remove the driver airbag from the vehicle. Please follow the WSM procedures in Section 501-20B.

2. Set the airbag face down onto a surface that will not scratch or damage the airbag face.

WARNING: Do not allow any debris on or around the airbag once the inflator is removed. 

3. Release the retaining tab and slide the driver airbag inflator connector off of the tang. See Figure 1.

4. Remove and discard the four airbag inflator retaining nuts from the driver side airbag. See Figure 1.

FIGURE 1

 

5. NOTE: In order to verify the correct airbag inflator is installed, mark the old airbag inflator with a felt tip marker prior to removal.

Remove the airbag inflator and set aside for return shipping. See Figure 1.

6. NOTE: The serial number of the new driver airbag inflator must be provided to Ford for the warranty claim to be processed.

Record the 12 character serial number of the new driver airbag inflator on the repair order. See Figure 2.

FIGURE 2

 

7. NOTE: The new airbag inflator must be installed in the same orientation as the original part to ensure the inflator module and airbag harness electrical connector T-shape indexes are aligned properly. See Figures 1 and 3.

Install the new driver airbag inflator and install four new nuts. See Figure 3.

• Tighten to 6.5 Nm (57 lb-in) in the specified sequence.

FIGURE 3

 

8. Align the T-shape index on both the wiring harness electrical connector and the airbag inflator, connect the new airbag wiring harness to the inflator module and fully seat the orange tab. See Figure 4.

9. Ensure the connection between the wiring harness electrical connector and the airbag inflator by pulling gently on the wiring harness to ensure it is properly seated. See Figure 4.

10. Slide the airbag inflator connector onto the tang. See Figure 4.

FIGURE 4

 

 

11. Re-install the driver airbag. Please follow the WSM procedures in Section 501-20B.

12. Confirm that the airbag readiness light still indicates no SRS faults are present.

13. Package the replaced inflator in the new part box and provide to the appropriate dealership personnel for part returns.

 

PASSENGER AIRBAG INFLATOR REPLACEMENT 

WARNING: Failure to follow the instructions and warnings in the Workshop Manual (WSM) may result in injury. 

NOTE: If the Airbag Readiness light indicates no Supplemental Restraint System (SRS) faults are present, it is not necessary to follow the WSM SRS Depowering and Repowering steps. Turn the ignition to OFF and wait 1 minute, then it is safe to proceed with airbag inflator replacement.

NOTE: The ignition must remain OFF until this service procedure is completed.

1. Remove the passenger airbag from the vehicle. Please follow the WSM procedures in Section 501-20B.

2. Set the airbag face down onto a surface that will not scratch or damage the airbag face.

NOTE: Care must be taken as to not pierce the inflator harness wiring.

3. Cut and peel back wiring sleeve to expose inflator wiring. See Figure 5.

FIGURE 5

  

4. Install a wiring shunt between the inflator wiring connector and the inflator body, this will cause the inflator to become inert. See Figure 6.

FIGURE 6

 

5. Cut the inflator wiring between connector and the shunt. See Figure 7.

FIGURE 7

 

6. Remove and discard the four airbag inflator retaining nuts and the bracket. See Figure 8.

FIGURE 8

 

WARNING: Do not allow any debris on or around the airbag once the inflator is removed. 

7. With an assistant holding the airbag assembly, remove the inflator from the airbag assembly by pushing outward on the inflator. See Figure 9.

FIGURE 9

  

8. Remove the airbag inflator harness electrical connector. See Figure 10.

FIGURE 10

 

9. NOTE: The serial number of the new passenger airbag inflator must be provided to Ford for the warranty claim to be processed.

Record the 14 character serial number of the new passenger airbag inflator on the repair order. See Figure 11.

FIGURE 11

 

10. NOTE: Both new inflator connector end caps must be installed with the tab features aligned and fully seated. Both end caps are specific to either end of the Inflator.

NOTE: The tail end cap does not have an alignment tab.

Align and install both new inflator end caps. See Figure 12 and 13.

FIGURE 12

 

11. Install inflator into air bag assembly with connector end facing out, so that the alignment feature is aligned directly facing See Figure 13.

FIGURE 13

 

12. Align and Install the new inflator retaining bracket . See Figure 14.

FIGURE 14

 

13. Install four new Assure pop-up indicator on air bag assembly is present. See Figure 15.
    • Tighten to 3.9 Nm (35 lb-in) in the specified sequence.

FIGURE 15

 

14. Align the T-shape index on both the wiring harness electrical connector and the airbag inflator, connect the new airbag wiring harness to the inflator module and fully seat the orange tab. See Figure 16.

15. Ensure the connection between the wiring harness electrical connector and the airbag inflator by pulling gently on the wiring harness to ensure it is properly seated. See Figure 16.

FIGURE 16

 

16. Install inflator harness connector to the air bag assembly bracket. See Figure 17.

FIGURE 17

 

17. Re-install the passenger airbag. Please follow the WSM procedures in Section 501-20B.

18. Confirm that the airbag Readiness light still indicates no SRS faults are present.

19. Package the replaced inflator in the new part box and provide to the appropriate dealership personnel for part returns.

 

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February 2018

 

* * * IMPORTANT SAFETY RECALL * * *

 

Safety Recall Notice 18S02 / NHTSA Recall 18V022 & 18V023

 

Mr. John Sample
123 Main Street
Anywhere, USA 12345

 

Your Vehicle Identification Number (VIN):  12345678901234567

DO NOT DRIVE YOUR VEHICLE

 

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.

Ford Motor Company has decided that a defect which relates to motor vehicle safety exists in your vehicle with the VIN shown above.

We apologize for this situation and want to assure you that, with your assistance, we will correct this condition. Our commitment, together with your dealer, is to provide you with the highest level of service and support.

What is the issue?	The driver side airbag inflator in your vehicle may be part of a specific population of inflators that pose a higher risk of exploding in the event of a crash that causes an airbag deployment. Two inflators built by Takata during the same timeframe as the driver side airbag inflator in your vehicle have exploded causing fatal injuries.
What is the risk?	If an inflator explodes, metal fragments could strike the driver, causing serious injury or death.
What will Ford and your dealer do?	Parts are available to repair your vehicle.  Ford Motor Company has authorized your dealer to replace the driver and passenger airbag inflators free of charge (parts and labor). This free repair is a final repair for both the driver and passenger frontal airbags on your vehicle. IMPORTANT:  The airbag inflators in your vehicle must be replaced even if they were previously replaced under any other recall or during any servicing.
How long will it take?	The time needed for this repair is less than one half day.  However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time.
What should you do?	Do not drive your vehicle until this repair has been completed.  Please call your dealer without delay and request a service appointment for Recall 18S02.  Provide the dealer with your VIN, which is printed near your name at the beginning of this letter.  Your dealer is authorized to send a tow truck to transport your vehicle to the dealership to have this repair completed free of charge. If you do not already have a servicing dealer, you can access www.Fordowner.com for dealer addresses, maps, and driving instructions. Ford Motor Company wants you to have this safety recall completed on your vehicle.  The vehicle owner is responsible for making arrangements to have the work completed. Please note:  Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
Do you need a rental vehicle?	Your dealer is authorized to provide a rental vehicle for your personal transportation at no charge (except for fuel and insurance) while your vehicle is at the dealership for repairs.  Please see your dealer for guidelines and limitations.
What if you no longer own this vehicle?	If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner. You received this notice because government regulations require that notification be sent to the last known owner of record.  Our records are based primarily on state registration and title data, which indicate that you are the current owner.
Can we assist you further?	If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance. RETAIL OWNERS:  If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you.  If you wish to contact us through the Internet, our address is:  www.Fordowner.com. For the hearing impaired call 1-800-232-5952 (TDD).  Representatives are available Monday through Friday:  8:00AM – 8:00PM (Eastern Time). FLEET OWNERS:  If you have questions or concerns, please contact our Fleet Customer Information Center at 1-800-34-FLEET, choose Option #3, and one of our representatives will be happy to assist you.  If you wish to contact us through the Internet, our address is:  www.fleet.ford.com. Representatives are available Monday through Friday:  8:00AM – 8:00PM(Eastern Time). If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1800-424-9153) or go to www.safercar.gov.  Reference NHTSA Safety Recall 18V022 & 18V023.

 

Thank you for your attention to this important matter.

Ford Customer Service Division

 

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Febrero 2018

 

* * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * *

Aviso de campaña de seguridad 18S02/campaña de la NHTSA 18V022 y 18V023

 

Sr. Juan Pérez
Calle Principal 123
Ciudad, EE. UU. 12345

 

Número de identificación del vehículo (VIN): 12345678901234567

 

NO MANEJE SU VEHÍCULO

 

Este aviso se le envía de acuerdo con la Ley nacional de seguridad y tránsito de vehículos de EE. UU.

Ford Motor Company ha determinado que su vehículo presenta un defecto relacionado con la seguridad del motor, con el VIN que aparece más arriba.

Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema. Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel.

¿Cuál es el problema?	El inflador de la bolsa de aire del lado del conductor de su vehículo podría corresponder a uno de los infladores específicos que generan un mayor riesgo de explosión en caso sufrir un choque que provoque el despliegue de la bolsa de aire. Dos infladores fabricados por Takata durante el mismo periodo de tiempo que el inflador de la bolsa de aire del lado del conductor de su vehículo han estallado y causado lesiones fatales.
¿Qué riesgo existe?	Si un inflador explota, fragmentos de metal podrían golpear al conductor y causarle graves lesiones o incluso la muerte.
¿Qué medidas adoptarán Ford y su distribuidor?	En este momento las piezas para reparar su vehículo se encuentran disponibles.  Ford Motor Company ha autorizado a su distribuidor a reemplazar los infladores de la bolsa de aire del conductor y del pasajero sin costo (piezas y mano de obra). Esta reparación es gratuita y es la reparación final para la bolsa de aire delantera tanto del conductor como del pasajero de su vehículo. IMPORTANTE:  los infladores de la bolsa de aire de su vehículo se deben reemplazar incluso si se reemplazaron anteriormente conforme a alguna otra campaña o durante la realización de algún servicio.
¿Cuánto tiempo tomará?	El tiempo necesario para reparar será de menos de medio día. Sin embargo, debido a los requisitos de planificación de servicio, es posible que su distribuidor tarde un poco más.
¿Qué debe hacer?	No maneje el vehículo mientras no se haya realizado esta reparación.  Llame de inmediato a su distribuidor y solicite una cita de servicio para llevar a cabo la campaña de seguridad 18S02.  Proporcione el VIN a su distribuidor, el cual está impreso debajo de sus datos al comienzo de esta carta.  Su distribuidor está autorizado a enviar un camión de remolque para transportar su vehículo hacia el distribuidor a fin de efectuar esta reparación sin costo para usted. Si aún no tiene un distribuidor para realizar el servicio, puede acceder a www.Fordowner.com para conocer las direcciones de los distribuidores, ver mapas y obtener las instrucciones para llegar.       Ford Motor Company desea que lleve a cabo esta campaña de seguridad en su vehículo.  El propietario del vehículo es responsable de realizar los arreglos necesarios para llevar a cabo el trabajo. Tenga presente que:  la ley federal exige que los arrendadores de vehículos que reciban este aviso de campaña envíen una copia del mismo al arrendatario en un plazo de diez días.
¿Necesita un vehículo de alquiler?	Su distribuidor está autorizado a ofrecerle un vehículo de alquiler para su transporte personal sin costo (excepto el combustible y el seguro) mientras su vehículo se encuentre en reparación. Comuníquese con su distribuidor para conocer las pautas y limitaciones.
¿Qué pasa si usted ya no es el propietario del vehículo?	Si usted ya no es el propietario del vehículo y tiene la dirección del propietario actual, le solicitamos que le reenvíe esta carta. Usted recibió este aviso porque las regulaciones del gobierno exigen el envío de notificaciones al propietario conocido más reciente del registro. Nuestros registros se basan principalmente en datos estatales y de propiedad, que indican que usted es el propietario actual del vehículo.
¿Podemos hacer algo más por usted?	Si tiene problemas para reparar de inmediato su vehículo y sin costo, comuníquese con el Gerente de Servicio de su distribuidor para solicitar ayuda. PROPIETARIOS MINORISTAS: Si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332 y uno de nuestros representantes con gusto lo atenderán. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: www.Fordowner.com. Las personas con problemas de audición pueden llamar al 1-800-232-5952 (TDD). Los representantes están disponibles de lunes a viernes: 8:00 am a 8:00 pm (hora del Este). PROPIETARIOS DE FLOTAS: Si tiene dudas o preguntas, comuníquese con nuestro Centro de Información a Clientes de flotas al 1-800-34-FLEET, elija la opción n.° 3 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: www.fleet.ford.com. Los representantes están disponibles de lunes a viernes: 8:00 am a 8:00 pm (hora del Este). Si aun así tiene problemas para reparar su vehículo en un periodo de tiempo razonable o sin costo, puede escribir al Administrador de National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590, llamar a la Línea directa de seguridad vehicular al 1-888-327-4236 (TTY: 1-800-424-9153) o bien visite www.safercar.gov. Mencione la campaña de seguridad 18V022 y 18V023 de la NHTSA.

 

Gracias por su atención en este asunto sumamente importante.

División de Servicio al Cliente de Ford

 

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1 Affected Product

Vehicle

MAKE	MODEL	YEAR
FORD	RANGER	2006

 

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Defect Notice 573 Report

RCLRPT-18V022-8639.PDF 215.451KB

 

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Manufacturer Notices(to Dealers,etc)- January 10, 2018 – Safety Recall 18S02 – DO NOT DRIVE VEHICLES – Certain 2006 Model Year Ranger Vehicles Driver and Passenger Airbag Inflator Replacement Higher Risk Vehicles

RCMN-18V022-8874.pdf 3034.984KB

 

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Recall Acknowledgement

RCAK-18V022-9136.pdf 245.604KB

 

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ISSUED Owner Notification Letter(Part 577)

RCONL-18V022-0387.pdf 236.004KB

 

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ISSUED Owner Notification Letter(Part 577)

RCONL-18V022-8259.pdf 238.501KB

 

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ISSUED Owner Notification Letter(Part 577)

RCONL-18V022-0406.pdf 234.921KB

 

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Recall 573 Report – AMENDMENT 1

RCLRPT-18V022-9771.PDF 213.428KB

 

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ISSUED Owner Notification Letter(Part 577)

RCONL-18V022-7387.pdf 448.432KB

 

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Manufacturer Notices(to Dealers,etc)- SUBJECT: Safety Recall 18S02 –DO NOT DRIVE VEHICLES – Supplement #10 Certain 2006 Model Year Ranger Vehicles Driver and Passenger Airbag Inflator Replacement Higher Risk Vehicles

RCMN-18V022-6944.pdf 2662.427KB

 

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Recall Quarterly Report #2, 2018-2

RCLQRT-18V022-6702.PDF 214.634KB

 

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ISSUED Renotification Notice

RCRN-18V022-4797.pdf 84.855KB

 

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ISSUED Renotification Notice – February 2019

RCRN-18V022-2516.pdf 1923.103KB

 

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Manufacturer Notices(to Dealers,etc)- SUBJECT: Safety Recall 18S02 DO NOT DRIVE VEHICLES – Supplement #5 Certain 2006 Model Year Ranger Vehicles Driver and Passenger Airbag Inflator Replacement Higher Risk Vehicles

RCMN-18V022-2684.pdf 12584.719KB

 

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Miscellaneous Document – IHS-Markit “Out of Transit” Summary Ford Recall 18S02

RMISC-18V022-1140.pdf 40.677KB

 

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Recall 573 Report – AMENDMENT 2

RCLRPT-18V022-9077.PDF 216.223KB

 

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Manufacturer Notices(to Dealers,etc)- SUBJECT: Safety Recall 18S02 –DO NOT DRIVE VEHICLES – Supplement #4 Certain 2006 Model Year Ranger Vehicles Driver and Passenger Airbag Inflator Replacement Higher Risk Vehicles

RCMN-18V022-9293.pdf 12577.463KB

 

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ISSUED Renotification Notice

RCRN-18V022-5807.pdf 164.533KB

 

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ISSUED Renotification Notice – March 2019

RCRN-18V022-8189.pdf 327.021KB

 

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Recall Quarterly Report #1, 2018-1

RCLQRT-18V022-1735.PDF 214.524KB

 

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Manufacturer Notices(to Dealers,etc)- May 1, 2018 – SUBJECT: Safety Recall 18S02 – DO NOT DRIVE VEHICLES – Supplement #2 Certain 2006 Model Year Ranger Vehicles – Driver and Passenger Airbag Inflator Replacement Higher Risk Vehicles

RCMN-18V022-3472.pdf 130.992KB

 

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Recall Quarterly Report #3, 2018-3

RCLQRT-18V022-2561.PDF 211.342KB

 

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ISSUED Renotification Notice – Postcard March 2019

RCRN-18V022-0577.pdf 587.242KB

 

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ISSUED Renotification Notice

RCRN-18V022-1785.pdf 253.483KB

 

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Manufacturer Notices(to Dealers,etc)- SUBJECT: Safety Recall 18S02 –DO NOT DRIVE VEHICLES – Supplement #8 Certain 2006 Model Year Ranger Vehicles Driver and Passenger Airbag Inflator Replacement Higher Risk Vehicles

RCMN-18V022-7411.pdf 12304.172KB

 

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Manufacturer Notices(to Dealers,etc)- Safety Recall 18S02 – DO NOT DRIVE VEHICLES – Supplement #12 Certain 2006 Model Year Ranger Vehicles Driver and Passenger Airbag Inflator Replacement Higher Risk Vehicles

RCMN-18V022-0802.pdf 2493.972KB

 

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ISSUED Renotification Notice – postcard

RCRN-18V022-1968.pdf 229.84KB

 

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Manufacturer Notices(to Dealers,etc)- SUBJECT: Safety Recall 18S02 –DO NOT DRIVE VEHICLES – Supplement #11 Certain 2006 Model Year Ranger Vehicles Driver and Passenger Airbag Inflator Replacement Higher Risk Vehicles

RCMN-18V022-6107.pdf 2663.684KB

 

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Recall Quarterly Report #4, 2018-4

RCLQRT-18V022-3947.PDF 211.459KB

 

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Renotification Notice

RCRN-18V022-0528.pdf 1895.341KB

 

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Renotification Notice

RCRN-18V022-1770.pdf 156.888KB

 

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ISSUED Renotification Notice – March 2019

RCRN-18V022-7488.pdf 2950.192KB

 

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ISSUED Renotification Notice – January 2019

RCRN-18V022-1198.pdf 696.623KB

 

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ISSUED Renotification Notice – Postcard January 2019

RCRN-18V022-1774.pdf 758.539KB

 

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ISSUED Renotification Notice – January 2019

RCRN-18V022-5650.pdf 201.251KB

 

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Last update on 2024-04-01 / Affiliate links / Images from Amazon Product Advertising API

This product presentation was made with AAWP plugin.

 

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1 Associated Investigation

Air Bag Inflator Rupture
NHTSA ID: EA15001
Dated opened: February 24, 2015

The Office of Defects Investigation (ODI) opened PE14-016 in June 2014 based on six inflator rupture incidents involving consumer owned vehicles produced by five vehicle manufacturers. All six vehicles were operated in Florida or Puerto Rico at the time of the rupture and for the majority of their service life, and were equipped with inflators produced by Takata, a tier-one supplier of automotive air bag systems.

During the course of PE14-016, ODI determined that five additional vehicle manufacturers used inflators of a similar design and vintage also supplied by Takata. No evidence of field failures was found in vehicles produced by these five additional manufacturers. Nonetheless, at ODI’s insistence, all 10 vehicle manufacturers initiated a regional recall within approximately two weeks of the opening of the investigation. The regions recalled initially included Florida, Puerto Rico, Hawaii, and the U.S. Virgin Islands, areas with high absolute humidity and climatic conditions believed to be a significant factor in the inflator ruptures. As part of the recall actions, inflators removed from remedied vehicles are to be returned to Takata for testing.

Takata’s initial test results on passenger inflators from remedied vehicles indicated a much higher than anticipated rupture frequency for inflators returned from Florida. Accordingly ODI requested all 10 manufacturers expand the regional recalls for passenger inflators to include other geographic areas where high absolute humidity conditions exist, including the Gulf States and other coastal areas. Takata’s testing of the passenger inflators to date continues to indicate this geographic area as having the highest risk, with no ruptures occurring from inflators returned from outside the expanded recall regions. During PE14-016 four additional passenger inflator field events occurred, all in vehicles from the same expanded geographic region.

Also during PE14-016 four additional driver inflator field events occurred including two in vehicles from regions not known for high absolute humidity, specifically California and North Carolina. Accordingly, ODI requested all five of the affected vehicle manufacturers currently using the subject Takata driver inflators expand to nationwide recalls. Significantly, neither of the affected vehicle manufacturers or Takata provided any explanation to account for these two driver air bag inflator ruptures outside the area of high absolute humidity. Takata testing of returned driver inflators indicates a lower rupture frequency as compared to passenger inflator testing. All test ruptures reported by Takata to date have occurred on inflators returned from high absolute humidity areas.

The investigation now includes all manufacturers and vehicles known to be affected at this time. ODI’s investigation will focus on, among other things, root cause analysis, other potential defect consequences, identification of affected vehicles scope, and adequacy of the remedy.

The five ODI reports cited above can be reviewed online at https://www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the following identification numbers: 10537899, 10568848, 10585224, 10605877, 10651492