Front Window Glass Jumps/Chatters During Up/Down Travel – 2016-2017 Ford Explorer

NHTSA ID Number: 10169886

Manufacturer Communication Number: TSB 19-2382

 

Summary

Some 2016-2017 Explorer vehicles may exhibit front window glass that jumps/chatters during up/down movement. This may be due to various conditions in the window motor including excessive drive gear backlash, bushing wear, and/or excessive endplay. To resolve the condition, replace the door glass top run, door glass, window regulator, window motor and wiring harness.

 

 

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2 Affected Products

Vehicle

MAKE	MODEL	YEAR
FORD	EXPLORER	2016-2017

 

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This bulletin supersedes 19-2050. Reason for update: Incorrect or Missing Parts

 

Model:

Ford

2016-2017 Explorer

 

Summary

This article supersedes TSB 19-2050 to update the Parts List.

 

Issue: Some 2016-2017 Explorer vehicles may exhibit front window glass that jumps/chatters during up/down movement. This may be due to various conditions in the window motor including excessive drive gear backlash, bushing wear, and/or excessive endplay. To resolve the condition, replace the door glass top run, door glass, window regulator, window motor and wiring harness.

 

Action: Follow the Service Procedure steps to correct the condition on vehicles that meet all of the following criteria:

• 2016-2017 Explorer
• Front window glass jumps/chatter during up/down movement

 

Parts

	Description	Quantity	Part Number
Package Contains 4 Pieces, 2 Pieces Required	Window Regulator Nut	1	W701014-S441
–	Upper Glass Run – Right Side	1	JB5Z-7821596-A
–	Upper Glass Run – Left Side	1	JB5Z-7821597-A
–	Window Regulator – Right Side	1	JB5Z-7823208-A
–	Window Regulator – Left Side	1	JB5Z-7823209-A
–	Door Glass, Base/Police – Right Side	1	JB5Z-7821410-A
–	Door Glass, Base/Police – Left Side	1	JB5Z-7821411-A
–	Door Glass, XLT/Sport/Limited/Platinum – Right Side	1	JB5Z-7821410-B
–	Door Glass, XLT/Sport/Limited/Platinum – Left Side	1	JB5Z-7821411-B
–	Wire Harness, Police – Right Side	1	JB5Z-14630-B
–	Wire Harness, Police – Left Side	1	JB5Z-14631-B
–	Wire Harness, Base – Right Side	1	JB5Z-14630-C
–	Wire Harness, Base – Left Side	1	JB5Z-14631-C
–	Wire Harness, XLT – Right Side	1	JB5Z-14630-D
–	Wire Harness, XLT – Left Side	1	JB5Z-14631-D
–	Wire Harness, Sport/Limited/Platinum – Right Side	1	JB5Z-14630-A
–	Wire Harness, Sport/Limited/Platinum – Left Side	1	JB5Z-14631-A
–	Water Shield – Right Side	1	JB5Z-78237A04-A
–	Water Shield – Left Side	1	JB5Z-78237A05-A
–	Window Motor, Less Memory Seats – Right Side	1	JB5Z-9923394-A
–	Window Motor, Less Memory Seats – Left Side	1	JB5Z-9923395-A
–	Window Motor, Memory Seats – Right Side	1	JB5Z-9923394-B
–	Window Motor, Memory Seats – Left Side	1	JB5Z-9923395-B
–	Motorcraft® Anti-Corrosion Coating	As Needed	PM-13-A Ford Genuine Fluid PM-13-A Anti-Corrosion Coating - 16 oz. Excellent long-lasting corrosion protection and mar resistance For service temperatures exceeding 180°F (82°C) Apply with brush, roller or spray Surface must be free of oil, dirt and other foreign material Apply at 2.5mm film thickness; approximately 300 square foot/gallon at 2.5mm film thickness $48.44 Buy on Amazon Price incl. tax, excl. shipping Last update on 2026-06-18 / Affiliate links / Images from Amazon Product Advertising API
–	Clear Packaging Tape	As Needed	Obtain Locally

 

Tool List

Drive	Tool Name
1/4″	Power Tool
1/4″	Ratchet
1/4″	Torque Wrench
1/4″	4″ Extension
1/4″	10 mm Deep Socket
1/4″	10 mm Magnetic Socket
1/4″	Torx® T20 Socket
	Drill
	9 mm Drill Bit
	6.5 mm Drill Bit
	Hammer
	Center Punch
	Small Pick
	Pocket Flat Head Screwdriver
	Ruler
	Digital Caliper
	Marking Tool
	Small Needle Nose Pliers
	Trim Tools

 

Service Procedure

For repairs covered by the New Vehicle Limited Warranty, completion of the procedure outlined in this TSB does not require obtaining Prior Approval or completion of a Cost Cap.

1. Remove the front window regulator and motor. Refer to Workshop Manual (WSM), Section 501-11.

2. Remove the front door glass. Refer to WSM, Section 501-11.

3. Remove the front door glass top run. Refer to WSM, Section 501-11.

4. Disconnect and remove the front door wiring harness.

5. Locate and drill the new regulator hole.

(1). Place a ruler horizontally along the top edge of square hole shown in Figure 1 draw a line 65 mm (2.5 inch) long. Refer to Figure 2 Callout 1. (Figures 1-2)

(2). Measure 46 mm (1.8 inch) from the door latch side edge of the square hole and place a vertical mark at the intersection of the horizontal line drawn in Step 5(1). (Figure 2 Callout 2)

(3). Measure down 2 mm (0.08 inch) from the horizontal line along the vertical line and place a mark. (Figure 2 Callout 3)

(4). Place a centering mark at the location marked in Step 5(3) using a hammer and center punch and drill a 9 mm (0.35 inch) diameter hole.

Figure 1

 

Figure 2

6. Locate and drill the new wiring harness retention clip hole.

(1). Place a straight edge vertically along the edge of the large stamped regulator access opening in the door on the door hinge side of the opening and draw a line that extends to the bottom of the stamped opening. (Figure 3)

(2). Place the straight edge horizontally along the lowest point of the stamped opening and across the top of the round hole towards the door hinge side of the door and draw a line between the bottom of the stamped opening and the hole. (Figure 4 Callout 2)

(3). Measure up 32 mm (1.25 inch) from the horizontal line along the vertical line and place a centering mark using a center punch and hammer. (Figure 4)

(4). Drill a 6.5 mm (0.25 inch) diameter hole. (Figure 4 Callout 3)

(5). Apply Motorcraft® Anti-Corrosion Coating to all drilled holes.

Figure 3

 

Figure 4

7. Print and cut out the information label.

(1). Click on this link to retrieve the information label.

(2). Attach the information label to the door sheet metal above the window regulator access opening using clear packaging tape completely covering the label with tape. (Figure 5)

Figure 5

8. To install the new wiring harness, door glass top run, door glass, window regulator, window motor, water shield, and door trim panel, reverse the removal procedure.

9. Repeat Steps 1-8 on the other front door.

10. Is the vehicle equipped with memory seats?

(1). Yes – reprogram the driver and passenger door modules using the latest software level of the appropriate Ford diagnostic scan tool.

(2). No – repair is complete.

 

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19-2382
17 December 2019

https://www.nhtsa.gov/recalls?nhtsaId=10169886

https://static.nhtsa.gov/odi/tsbs/2019/MC-10169886-0001.pdf

 

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20-2072
06 March 2020

https://www.nhtsa.gov/recalls?nhtsaId=10172959

https://static.nhtsa.gov/odi/tsbs/2020/MC-10172959-0001.pdf

 

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19-2382
17 December 2019

https://www.nhtsa.gov/recalls?nhtsaId=10169886

https://static.nhtsa.gov/odi/tsbs/2019/MC-10169886-0001.pdf

 

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19-2050
25 February 2019

https://www.nhtsa.gov/recalls?nhtsaId=10156868

https://static.nhtsa.gov/odi/tsbs/2019/MC-10156868-9999.pdf

 

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19-2050
25 February 2019

https://www.nhtsa.gov/recalls?nhtsaId=10155556

https://static.nhtsa.gov/odi/tsbs/2019/MC-10155556-9999.pdf

 

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18-2091

https://www.nhtsa.gov/recalls?nhtsaId=10137072

https://static.nhtsa.gov/odi/tsbs/2018/MC-10137072-9999.pdf

 

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17-2267

 

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Reprogramming

Service Information & Reprogramming

 

Module Reprogramming

Diagnostic Software	Interface Device	Complete Vehicle Diagnostics		Module Programming
		1996-2017 Model Year	2018-Present Model Year	1996-2017 Model Year	2018-Present Model Year
IDS/FDRS	VCM, VCM II, VCMM	X	X	X	X
FJDS/FDRS	Compatible J2534 Devices (Including VCM II and VCMM)		X	X	X

Detailed system requirements, installation, and support information for each product is located under the diagnostics tool support tab for each product.

 

Integrated Diagnostic Software (IDS) / Ford Diagnosis & Repair System (FDRS)

For use with VCM I, VCM II, VMM and VCMM hardware devices only. The complete factory Ford Motor Company vehicle diagnostic tool that provides complete dealership level vehicle diagnostic coverage for all 1996 to present Ford, Lincoln and Mercury vehicles. The IDS software includes time based access to the IDS software, software updates and calibration files.

 

Ford J2534 Diagnostic Software (FJDS) / Ford Diagnosis & Repair System (FDRS)

For use with compatible J2534 hardware devices. FJDS software provides Ford Module Programming functionality that covers 1996 to present Ford, Lincoln and Mercury module reprogramming functions, plus complete dealership level vehicle diagnostic software for all 2018 to present Ford and Lincoln vehicles. The FJDS software license includes time based access to the FJDS software, software updates and calibration files.

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Latest Calibration Information

Module Build Data (As-Built)

Use VIN to obtain As-Built data

www.motorcraftservice.com

 

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Last update on 2026-05-30 / Affiliate links / Images from Amazon Product Advertising API

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