NHTSA ID Number: 10183749
Manufacturer Communication Number: 16B10
Summary
In some of the affected vehicles, the front control/display interface module (FCDIM) may have been unintentionally programmed for the European market instead of the North American market
88 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
FORD | C-MAX | 2015-2016 |
| FORD | C-MAX ENERGI | 2015-2016 |
| FORD | C-MAX HYBRID | 2015-2016 |
| FORD | E-150 | 2015-2016 |
| FORD | E-250 | 2015-2016 |
| FORD | E-350 | 2015-2016 |
| FORD | E-450 | 2015-2016 |
| FORD | ECONOLINE | 2015-2016 |
| FORD | EDGE | 2015-2016 |
| FORD | ESCAPE | 2015-2016 |
| FORD | EXPEDITION | 2015-2016 |
| FORD | EXPLORER | 2015-2016 |
| FORD | EXPLORER POLICE INTERCEPT | 2015-2016 |
| FORD | F-150 | 2015-2016 |
| FORD | F-250 | 2015-2016 |
| FORD | F-250 SD | 2015-2016 |
| FORD | F-350 | 2015-2016 |
| FORD | F-350 SD | 2015-2016 |
| FORD | F-450 | 2015-2016 |
| FORD | F-450 SD | 2015-2016 |
| FORD | F-53 | 2015-2016 |
| FORD | F-550 | 2016 |
| FORD | F-550 SD | 2015-2016 |
| FORD | F-59 | 2015-2016 |
| FORD | F-650 | 2015-2016 |
| FORD | F-650 SD | 2015-2016 |
| FORD | F-750 | 2015-2016 |
| FORD | F-750 SD | 2015-2016 |
| FORD | FIESTA | 2015-2016 |
| FORD | FLEX | 2015-2016 |
| FORD | FOCUS | 2015-2016 |
| FORD | FOCUS ELECTRIC | 2015-2016 |
| FORD | FOCUS RS | 2016 |
| FORD | FUSION | 2015-2016 |
| FORD | FUSION ENERGI | 2015-2016 |
| FORD | FUSION HYBRID | 2015-2016 |
| FORD | MUSTANG | 2015-2016 |
| FORD | POLICE INTERCEPTOR SEDAN | 2015-2016 |
| FORD | POLICE INTERCEPTOR UTILIT | 2015-2016 |
| FORD | RANGER | 2015-2016 |
| FORD | STRIPPED CHASSIS | 2015-2016 |
| FORD | TAURUS | 2015-2016 |
| FORD | TAURUS POLICE INTERCEPTOR | 2015 |
| FORD | TRANSIT | 2015-2016 |
| FORD | TRANSIT CONNECT | 2015-2016 |
| FORD | TRANSIT T-350 HD | 2016 |
April 5, 2016
TO: All U.S. Ford and Lincoln Dealers
SUBJECT: DELIVERY HOLD – Customer Satisfaction Program 16B10
Certain 2015-2016 Model Year Transit Connect Vehicles
Radio and Front Display Anomalies
PROGRAM TERMS
This program will be in effect through April 30, 2017. There is no mileage limit for this program.
AFFECTED VEHICLES
| Vehicle | Model Year | Assembly Plant | Build Dates |
| Transit Connect | 2015-2016 | Valencia | July 28, 2015 through January 19, 2016 |
Affected vehicles are identified in OASIS and FSA VIN Lists.
REASON FOR THIS PROGRAM
In some of the affected vehicles, the front control/display interface module (FCDIM) may have been unintentionally programmed for the European market instead of the North American market, resulting in the following symptoms:
- The radio band cannot be changed from FM1 (the tuner may change to AM but the display continues to show FM1).
- Satellite radio cannot be accessed.
- The Europe-specific park distance control feature is enabled, and displays on the FCDIM when the forward vehicle speed drops below 6 mph (10 kph).
Additionally, on some of the affected vehicles that are equipped with the rear camera zoom feature, the body control module (BCM) may be misconfigured, causing the rear camera zoom feature to be inoperative.
SERVICE ACTION
Before delivering any of the vehicles involved in this program, dealers are to reprogram the FCDIM using Integrated Diagnostic System (IDS) release 99.04 or later, then reconfigure the FCDIM and the BCM using As-Built data. This service must be performed on all affected vehicles at no charge to the vehicle owner.
OWNER NOTIFICATION MAILING SCHEDULE
Owner Letters are expected to be mailed the week of April 18, 2016. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.
ATTACHMENTS
Attachment I: Administrative Information
Attachment II: Labor Allowances and Parts Ordering Information
Attachment III: Technical Information
Owner Notification Letter
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab.
Sincerely,
Michael A. Berardi
ATTACHMENT I
DELIVERY HOLD – Customer Satisfaction Program 16B10
Certain 2015-2016 Model Year Transit Connect Vehicles
Radio and Front Display Anomalies
OASIS ACTIVATION
OASIS will be activated on April 5, 2016.
FSA VIN LISTS ACTIVATION
FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com on April 5, 2016. Owner names and addresses will be available by May 6, 2016.
NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle registration data for any purpose other than in connection with this program is a violation of law in several states, provinces, and countries. Accordingly, you must limit the use of this listing to the follow-up necessary to complete this service action.
STOCK VEHICLES
Correct all affected units in your new vehicle inventory before delivery.
SOLD VEHICLES
- Owners of affected vehicles will be directed to dealers for repairs.
- Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.
- Correct other affected vehicles identified in OASIS which are brought to your dealership.
TITLE BRANDED / SALVAGED VEHICLES
Affected title branded and salvaged vehicles are eligible for this service action.
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
- For vehicles within new vehicle bumper-to-bumper warranty coverage, follow existing warranty and policy guidelines for related damage claims. No SSSC approval is required for these vehicles:
- Ford vehicles – 3 years or 36,000 miles
- Ford
- For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval Request to the SSSC Web Contact Site prior to completing the repair.
RENTAL VEHICLES
The use of rental vehicles is not approved for this program.
CLAIMS PREPARATION AND SUBMISSION
- Enter claims using Direct Warranty Entry (DWE) or One Warranty Solution (OWS).
- DWE: refer to ACESII manual for claims preparation and submission information.
- OWS: when entering claims in DMS software, select claim type 31: Field Service Action. The FSA number (16B10) is the sub code.
- Additional labor and/or parts must be claimed as related damage on a separate repair line from the FSA.
- PROGRAM TERMS: This program will be in effect through April 30, 2017. There is no mileage limit for this program.
ATTACHMENT II
DELIVERY HOLD – Customer Satisfaction Program 16B10
Certain 2015-2016 Model Year Transit Connect Vehicles
Radio and Front Display Anomalies
LABOR ALLOWANCES
| Description | Labor Operation | Labor Time |
| Reprogram the FCDIM using IDS release 99.04 or later and reconfigure the FCDIM and BCM using As-Built data | 16B10B | 0.3 Hours |
PARTS REQUIREMENTS / ORDERING INFORMATION
Parts are not required to complete this repair.
ATTACHMENT III
CERTAIN 2015 THROUGH 2016 MODEL YEAR TRANSIT CONNECT VEHICLES — RADIO AND FRONT DISPLAY ANOMALIES
OVERVIEW
In some of the affected vehicles, the front control/display interface module (FCDIM) may have been unintentionally programmed for the European market instead of the North American market, resulting in the following symptoms:
- The radio band cannot be changed from FM1 (the tuner may change to AM but the display continues to show FM1).
- Satellite radio cannot be accessed.
- The Europe-specific park distance control feature is enabled, and displays on the FCDIM when the forward vehicle speed drops below 6 mph (10 kph).
Additionally, on some of the affected vehicles that are equipped with the rear camera zoom feature, the body control module (BCM) may be misconfigured, causing the rear camera zoom feature to be inoperative. Before delivering any of the vehicles involved in this program, dealers are to reprogram the FCDIM using Integrated Diagnostic System (IDS) release 99.04 or later, then reconfigure the FCDIM and the BCM using As-Built data.
SERVICE PROCEDURE
Module Reprogramming
NOTE: Reprogram appropriate vehicle modules before performing diagnostics and clear all Diagnostic Trouble Codes (DTCs) after programming. For DTCs generated after reprogramming, follow normal diagnostic service procedures.
- Connect a battery charger to the 12V battery.
- Reprogram the FCDIM using IDS release 99.04 or higher.
- Reconfigure the FCDIM using As-Built data, with IDS release 99.04 or higher.
- Reconfigure the BCM using IDS release 99.04 or higher. In the Module Programming menu, select Programmable Parameters – Car Configuration Parameter(s) – Vehicle Configuration – Retrieve PTS derived ASBUILT data.
NOTE: Calibration files may also be obtained at www.motorcraftservice.com.
NOTE: Follow the IDS on-screen instructions to complete the reprogramming procedure.
- Disconnect the battery charger from the 12V battery, once the reprogramming has completed.
Important Information for Module Programming
NOTE: When programming or reprogramming a module, use the following basic checks to ensure programming completes without errors.
- Make sure the 12V battery is fully charged before carrying out the programming steps and connect IDS/scan tool to a power source.
- Inspect Vehicle Communication Module (VCM) and cables for any damage. Make sure scan tool connections are not interrupted during programming.
- A hardwired connection is strongly recommended.
- Turn off all unnecessary accessories (radio, heated/cooled seats, headlamps, interior lamps, HVAC system, etc.) and close doors.
- Disconnect/depower any aftermarket accessories (remote start, alarm, power inverter, CB radio, etc.).
- Follow all scan tool on-screen instructions carefully.
- Disable IDS/scan tool sleep mode, screensaver, hibernation modes.
- Create all sessions Key On Engine Off (KOEO). Starting the vehicle before creating a session will cause errors within the programming inhale process.
Recovering a module when programming has resulted in a blank module:
NEVER DELETE THE ORIGINAL SESSION!
a. Obtain the original IDS that was used when the programming error occurred during Module Reprogramming (MR) or Programmable Module Installation (PMI).
b. Disconnect the VCM from the Data Link Connector (DLC) and the IDS.
c. Reconnect the VCM to IDS and then connect to the DLC. Once reconnected, the VCM icon should appear in the corner of the IDS screen. If it does not, troubleshoot the IDS to VCM connection.
d. Locate the ORIGINAL vehicle session when programming failed. This should be the last session used in most cases. If not, use the session created on the date that the programming failed.
NOTE: If the original session is not listed in the previous session list, click the ”Recycle Bin” icon at the lower right of the previous session screen. This loads any deleted sessions and allows you to look through them. Double-click the session to restore it.
e. Once the session is loaded, the failed process should resume automatically.
f. If programming does not resume automatically, proceed to the Module Programming menu and select the previously attempted process, PMI or MR.
g. Follow all on-screen prompts/instructions.
h. The last screen on the IDS may list additional steps required to complete the programming process.
Make sure all applicable steps listed on the screen are followed in order.
April 2016
Customer Satisfaction Program 16B10
Programa de satisfacción del cliente 16B10
Mr. John Sample
123 Main Street
Anywhere, USA 12345
Your Vehicle Identification Number (VIN): 12345678901234567
At Ford Motor Company, we are committed not only to building high quality, dependable products, but also to building a community of happy, satisfied customers. To demonstrate that commitment, we are providing a no-charge Customer Satisfaction Program for your vehicle with the VIN shown above.
| Why are you receiving this notice? | The audio system display on your vehicle may have been programmed incorrectly, resulting in the following symptoms:
Additionally, if your vehicle is equipped with the rear camera zoom feature, it may be inoperative as a result of an incorrectly programmed body control module (BCM). |
| What will Ford and your dealer do? | In the interest of customer satisfaction, Ford Motor Company has authorized your dealer to reprogram your vehicle’s audio system display and BCM free of charge (parts and labor) under the terms of this program.
This Customer Satisfaction Program will be in effect until April 30, 2017 regardless of mileage. Coverage is automatically transferred to subsequent owners. |
| How long will it take? | The time needed for this repair is less than one-half day. However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time. |
| What should you do? | Please call your dealer without delay and request a service date for Customer Satisfaction Program 16B10. Provide the dealer with the VIN of your vehicle, which is printed near your name at the beginning of this letter.
If you do not already have a servicing dealer, you can access www.Fordowner.com for dealer addresses, maps, and driving instructions. Ford |
| What if you no longer own this vehicle? | If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner.
You received this notice because our records, which are based primarily on state registration and title data, indicate that you are the current owner.
|
| Can we assist you further? | If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance.
RETAIL OWNERS: If you have questions or concerns, please contact our Ford For the hearing impaired call 1-800-232-5952 (TDD). Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). FLEET OWNERS: If you have questions or concerns, please contact our Fleet Customer Information Center at 1-800-34-FLEET, choose Option #3, and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: www.fleet.ford Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time).
|
| Para asistencia en Español | Visite nuestro sitio web para ver este anuncio en Español al siguiente dirección: https://es.owner.ford.com/tools/account/maintenance/recalls.html
Si necesita ayuda o tiene alguna pregunta, por favor llame al Centro de Relación con Clientes al 1-866-436-7332 y presione 2 para Español.
|
Thank you for your attention to this important matter.
Ford Customer Service Division
1 Associated Document
Manufacturer Communications
Customer Satisfaction Program 16B10
April 5, 2016
Reprogramming
Service Information & Reprogramming
Module Reprogramming
| Diagnostic Software | Interface Device | Complete Vehicle Diagnostics | Module Programming | ||
| 1996-2017 Model Year |
2018-Present Model Year |
1996-2017 Model Year |
2018-Present Model Year |
||
| IDS/FDRS | VCM, VCM II, VCMM |
X | X | X | X |
| FJDS/FDRS | Compatible J2534 Devices (Including VCM II and VCMM) |
X | X | X | |
Detailed system requirements, installation, and support information for each product is located under the diagnostics tool support tab for each product.
Integrated Diagnostic Software (IDS) / Ford Diagnosis & Repair System (FDRS)
For use with VCM I, VCM II, VMM and VCMM hardware devices only. The complete factory Ford Motor Company vehicle diagnostic tool that provides complete dealership level vehicle diagnostic coverage for all 1996 to present Ford, Lincoln and Mercury vehicles. The IDS software includes time based access to the IDS software, software updates and calibration files.
Ford J2534 Diagnostic Software (FJDS) / Ford Diagnosis & Repair System (FDRS)
For use with compatible J2534 hardware devices. FJDS software provides Ford Module Programming functionality that covers 1996 to present Ford, Lincoln and Mercury module reprogramming functions, plus complete dealership level vehicle diagnostic software for all 2018 to present Ford and Lincoln vehicles. The FJDS software license includes time based access to the FJDS software, software updates and calibration files.
Latest Calibration Information
Module Build Data (As-Built)
Use VIN to obtain As-Built data
www.motorcraftservice.com
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