Front Door Window Glass Stress Cracks – 2011 Ford Edge & Lincoln MKX

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TSB 12-1-5
  • FRONT DOOR WINDOW GLASS STRESS CRACK(S) – VEHICLES BUILT ON OR BEFORE 4/22/2011
Publication Date: January 12, 2012

 

FORD: 2011 Edge
LINCOLN: 2011 MKX

 

ISSUE:

Some 2011 Edge Sport, Edge Limited and MKX vehicles built on or before 4/22/2011 may exhibit a stress crack(s) in the front door window glass. Typical complaint is stress crack that originates from glass edge(s).

 

ACTION:

Follow the Service Procedure steps to correct the condition.

 

SERVICE PROCEDURE

Replace front door glass exhibiting stress crack. New part has brackets bonded to the bottom edge. Refer to Workshop Manual, Section 501-11.

 

PART NUMBER PART NAME
BA1Z-7821410-AB Front Door Glass – Right
BA1Z-7821411-AB Front Door Glass – Left

 

WARRANTY STATUS:

Eligible Under Provisions Of New Vehicle Limited Warranty Coverage
IMPORTANT: Warranty/ESP coverage limits/policies/prior approvals are not altered by a TSB. Warranty/ESP coverage limits are determined by the identified causal part and verified using the OASIS part coverage tool.

OPERATION DESCRIPTION TIME
120105A 2011 Edge And MKX: Inspect, Replace One (1) Front Door Glass (Do Not Use With Any Other Labor Operations) 0.7 Hr.
120105B 2011 Edge And MKX: Inspect, Replace Two (2) Front Door Glass (Do Not Use With Any Other Labor Operations) 1.3 Hrs.

 

DEALER CODING

BASIC PART NO. CONDITION CODE
7821411 01

 

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