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May 28, 2015
TO: All U.S.Ford
and Lincoln Dealers
SUBJECT: DELIVERY HOLD – Customer Satisfaction Program 15B14
Certain 2014 through 2015 Model Year Transit Connect Wagons
Third Row Seat Removal
PROGRAM TERMS
This program will be in effect through November 20, 2015. There is no mileage limit for this program.
AFFECTED VEHICLES
| Vehicle | Model Year | Assembly Plant | Build Dates |
| Transit Connect Wagons ordered with third row seat delete option | 2014-2015 | Valencia | May 5, 2014 through December 5, 2014 |
Affected vehicles are identified in OASIS. In addition, for a list of vehicles assigned to your dealership, visit https://web.fsavinlists.dealerconnection.com. This information will be available on May 28, 2015.
REASON FOR THIS PROGRAM
All of the affected vehicles were ordered with the fleet option for third row seat delete, but were built with third row seats.
SERVICE ACTION
If requested by the customer, dealers are to reconfigure the vehicle for third row seat delete and replace the TREAD Act label. If this service is requested, it must be performed at no charge to the vehicle owner.
NOTE: Replacement TREAD Act labels must be ordered by calling the Special Service Support Center at 1-800-325-5621.
OWNER NOTIFICATION MAILING SCHEDULE
Owner letters are expected to be mailed the week of June 1, 2015. Customers will be offered the option to leave vehicles in their current configuration or have vehicles reconfigured for third row seat delete.
Dealers should discuss this repair with owners of any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.
ATTACHMENTS
Attachment I: Administrative Information
Attachment II: Labor Allowances and Parts Ordering Information
Attachment III: Technical Information
Attachment IV: Parts Lookup
Owner Notification Letter
QUESTIONS & ASSISTANCE
Special Service Support Center (Dealer Assistance Only) 1-800-325-5621
Sincerely,
Michael A. Berardi
ATTACHMENT I
DELIVERY HOLD – Customer Satisfaction Program 15B14
Certain 2014 through 2015 Model Year Transit Connect Wagons
Third Row Seat Removal
OASIS ACTIVATED?
Yes, OASIS will be activated on May 28, 2015.
FSA VIN LIST ACTIVATED?
Yes, FSA VIN list will be available through https://web.fsavinlists.dealerconnection.com on May 28, 2015. Owner names and addresses will be available by June 12, 2015.
NOTE: Your FSA VIN list may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle registration data for any purpose other than in connection with this program is a violation of law in several states, provinces, and countries. Accordingly, you must limit the use of this listing to the follow-up necessary to complete this service action.
STOCK VEHICLES
- Correct all affected units in your new vehicle inventory before delivery.
- Use OASIS to identify any affected vehicles in your used vehicle inventory.
SOLD VEHICLES
- Owners of affected vehicles who wish to have this repair performed will be directed to dealers.
- Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and if they choose to have this repair completed, schedule a service date.
- Discuss this repair with owners of affected vehicles identified in OASIS which are brought to your dealership.
TITLE BRANDED / SALVAGED VEHICLES
Affected title branded and salvaged vehicles are eligible for this service action.
ADDITIONAL LABOR TIME AND/OR PARTS
Additional parts such as trim panel push-pins up to $25 may be submitted as related damage without approval. Contact the Special Service Support Center (SSSC) if you have any of the following:
- Damage that you believe was caused by the covered condition.
- A condition that requires additional labor and/or parts over $25 to complete the repair.
- Aftermarket equipment or non-Ford modifications to the vehicle which might prevent the repair of the covered condition.
Contact the SSSC prior to the repair. Please be prepared to provide your requested additional warranty part cost, estimated additional labor time, and dealer specific labor rate. Requests for approval after completion of the repair may not be granted. Ford Motor Company reserves the right to deny coverage for related damage in cases where the vehicle owner has not had this service action
performed on a timely basis. Additional related damage parts are subject to random selection for return to the Ford Warranty Parts Analysis Center (WPAC).
OWNER REFUNDS
Refunds are not approved for this program.
RENTAL VEHICLES
The use of rental vehicles is not approved for this program.
CLAIMS PREPARATION AND SUBMISSION
- Enter claims using Direct Warranty Entry (DWE) or One Warranty Solution (OWS).
- DWE: refer to ACESII manual for claims preparation and submission information.
- OWS: when entering claims in DMS software, select claim type 31: Field Service Action. The FSA number (15B14) is the sub code.
- Additional parts such as trim panel push-pins may be submitted as related damage on a separate repair line from which the FSA is claimed. Prior approval is not required if additional parts cost is $25 or less. Additional labor and/or parts totaling more than $25 requires prior approval from the Special Service Support Center.
- PROGRAM TERMS: This program will be in effect through November 20, 2015. There is no mileage limit for this program.
ATTACHMENT II
DELIVERY HOLD – Customer Satisfaction Program 15B14
Certain 2014 through 2015 Model Year Transit Connect Wagons
Third Row Seat Removal
LABOR ALLOWANCES
| Description | Labor Operation | Labor Time |
| Reconfigure vehicle for third row seat delete | 15B14B | 1.2 Hours |
PARTS REQUIREMENTS / ORDERING INFORMATION
| Part Number | Description | Quantity |
| DT1Z-1731011-BA | D-pillar trim (LH) | 1 |
| DT1Z-1731010-BA | D-pillar trim (RH) | 1 |
| FT1Z-1713046-BA | Carpet floor (refer to Attachment IV for application) | 1 (as required) |
| FT1Z-5413046-BA | Vinyl floor (refer to Attachment IV for application) | 1 (as required) |
| 9T1Z-15550A74-B | Cargo hook (refer to Attachment IV for application) | 2 (as required) |
| -1532- | TREAD Act label (order free of charge at 1-800-325-5621) | 1 |
The DOR/COR number for this program is 50599.
Order your parts requirements through normal order processing channels.
Questions regarding parts should be directed to the Special Service Support Center (1-800-325-5621) or E-mailed to: Ford@Renkim.com.
DEALER PRICE
For latest prices, refer to DOES II.
PARTS RETENTION AND RETURN
Follow the provisions of the Warranty and Policy Manual, Section 1 “WARRANTY PARTS RETENTION AND RETURN POLICIES.”
EXCESS STOCK RETURN
Excess stock returned for credit must have been purchased from Ford Customer Service Division in accordance with Policy Procedure Bulletin 4000.
ATTACHMENT III
CERTAIN 2014 THROUGH 2015 MODEL YEAR TRANSIT CONNECT WAGONS — THIRD ROW SEAT REMOVAL
OVERVIEW
All of the affected vehicles were ordered with the fleet option for third row seat delete, but were built with third row seats. If requested by the customer, dealers are to reconfigure the vehicle for third row seat delete and replace the TREAD Act label.
NOTE: If the customer requests to have this service performed, a replacement TREAD Act label must be ordered by calling the Special Service Support Center at 1-800-325-5621.
SERVICE PROCEDURE
NOTE: Do not reinstall the load space trim panels until the new floor cover has been installed.
- Remove the third row safety belt retractors. Please follow the Workshop Manual (WSM) procedures in Section 501-20.
- Reinstall the lower safety belt fasteners (without safety belt). See Figure 1.
- Tighten the safety belt fasteners to 30 lb.ft (40 Nm).
FIGURE 1
- Remove the RH and LH D-Pillar trim. Please follow the WSM procedures in Section 501-05.
- Position the weatherstrip aside and remove the rear scuff plate trim panel. See Figure 2.
FIGURE 2
NOTE: If installing a carpeted floor cover, the cargo hooks will be reused. Vehicles that receive vinyl floor covers use a different type of cargo hook.
- Remove the two cargo hooks. See Figure 3.
FIGURE 3
- Place the second row seats in the stowed position.
- Remove the floor cover retaining push-pins. See Figure 4.
FIGURE 4
- Remove the floor cover. See Figure 5.
FIGURE 5
- Install the new floor cover. See Figure 6.
FIGURE 6
- Install the floor cover retaining push-pins. See Figure 4.
- Return the second row seats to their original position.
NOTE: There are two types of cargo hooks. If a new carpeted floor cover is being installed, the cargo hooks that were removed in Step 4 should be reinstalled. If installing a vinyl floor cover, a new set of cargo hooks should be used.
- Install the two cargo hooks. See Figure 7.
- Tighten cargo hook fasteners to 30 lb.ft (40 Nm).
FIGURE 7
- Install the rear scuff plate trim panel. See Figure 2.
- Install the new RH and LH D-Pillar trim. Please follow the WSM procedures in Section 501-05.
TREAD Act Label Replacement
NOTE: Do not attempt to reposition the label. Once the adhesive touches the surface, any attempt to remove it will cause label damage.
- With a damp cloth, wipe existing label clean of dirt or other contamination.
- Install the new TREAD Act label over the existing label. See Figures 8 and 9.
FIGURE 8
FIGURE 9
ATTACHMENT IV
DELIVERY HOLD – Customer Satisfaction Program 15B14
Certain 2014 through 2015 Model Year Transit Connect Wagons
Third Row Seat Removal
Use the following information to identify the parts needed to properly configure each vehicle for Customer Satisfaction Program 15B14.
To search for a VIN:
- In Adobe Reader menu, click “EDIT”, then click “FIND”, then insert the complete VIN or the last 6 characters, then press ENTER, Or
- Press Ctrl and F simultaneously, then insert the complete VIN or the last 6 characters, then press ENTER.
| VIN | MY | Floor | Cargo hooks |
| NM0GS9F79F1190382 | 2015 | Vinyl Floor – FT1Z-5413046-BA | 2 required – 9T1Z-15550A74-B |
| NM0GS9F76F1188007 | 2015 | Carpet Floor – FT1Z-1713046-BA | Reuse cargo hooks from vehicle |
| NM0GS9F75F1186197 | 2015 | Carpet Floor – FT1Z-1713046-BA | Reuse cargo hooks from vehicle |
| NM0GS9E72F1176647 | 2015 | Vinyl Floor – FT1Z-5413046-BA | 2 required – 9T1Z-15550A74-B |
| NM0GE9E70F1187122 | 2015 | Vinyl Floor – FT1Z-5413046-BA | 2 required – 9T1Z-15550A74-B |
| NM0GE9E71F1179966 | 2015 | Vinyl Floor – FT1Z-5413046-BA | 2 required – 9T1Z-15550A74-B |
| NM0GE9E73F1187096 | 2015 | Vinyl Floor – FT1Z-5413046-BA | 2 required – 9T1Z-15550A74-B |
| NM0GE9E75F1187116 | 2015 | Vinyl Floor – FT1Z-5413046-BA | 2 required – 9T1Z-15550A74-B |
| NM0GE9E76F1179980 | 2015 | Vinyl Floor – FT1Z-5413046-BA | 2 required – 9T1Z-15550A74-B |
| NM0GE9E7XF1179951 | 2015 | Vinyl Floor – FT1Z-5413046-BA | 2 required – 9T1Z-15550A74-B |
| NM0GE9E70F1174936 | 2015 | Vinyl Floor – FT1Z-5413046-BA | 2 required – 9T1Z-15550A74-B |
| NM0GE9E70F1175004 | 2015 | Vinyl Floor – FT1Z-5413046-BA | 2 required – 9T1Z-15550A74-B |
| NM0GE9E70F1175018 | 2015 | Vinyl Floor – FT1Z-5413046-BA | 2 required – 9T1Z-15550A74-B |
| NM0GE9E70F1175133 | 2015 | Vinyl Floor – FT1Z-5413046-BA | 2 required – 9T1Z-15550A74-B |
| NM0GE9E70F1175150 | 2015 | Vinyl Floor – FT1Z-5413046-BA | 2 required – 9T1Z-15550A74-B |
| NM0GE9E70F1175200 | 2015 | Vinyl Floor – FT1Z-5413046-BA | 2 required – 9T1Z-15550A74-B |
| NM0GE9E70F1175262 | 2015 | Vinyl Floor – FT1Z-5413046-BA | 2 required – 9T1Z-15550A74-B |
| NM0GE9E71F1174914 | 2015 | Vinyl Floor – FT1Z-5413046-BA | 2 required – 9T1Z-15550A74-B |
| NM0GE9E71F1174959 | 2015 | Vinyl Floor – FT1Z-5413046-BA | 2 required – 9T1Z-15550A74-B |
| NM0GE9E71F1174962 | 2015 | Vinyl Floor – FT1Z-5413046-BA | 2 required – 9T1Z-15550A74-B |
| NM0GE9E71F1174976 | 2015 | Vinyl Floor – FT1Z-5413046-BA | 2 required – 9T1Z-15550A74-B |
| NM0GE9E71F1174993 | 2015 | Vinyl Floor – FT1Z-5413046-BA | 2 required – 9T1Z-15550A74-B |
| NM0GE9E71F1175030 | 2015 | Vinyl Floor – FT1Z-5413046-BA | 2 required – 9T1Z-15550A74-B |
| NM0GE9E71F1175075 | 2015 | Vinyl Floor – FT1Z-5413046-BA | 2 required – 9T1Z-15550A74-B |
| NM0GE9E71F1175299 | 2015 | Vinyl Floor – FT1Z-5413046-BA | 2 required – 9T1Z-15550A74-B |
| NM0GE9E72F1174923 | 2015 | Vinyl Floor – FT1Z-5413046-BA | 2 required – 9T1Z-15550A74-B |
| NM0GE9E72F1174968 | 2015 | Vinyl Floor – FT1Z-5413046-BA | 2 required – 9T1Z-15550A74-B |
| NM0GE9E72F1174985 | 2015 | Vinyl Floor – FT1Z-5413046-BA | 2 required – 9T1Z-15550A74-B |
| VIN | MY | Floor | Cargo hooks |
| NM0GE9E72F1174999 | 2015 | Vinyl Floor – FT1Z-5413046-BA | 2 required – 9T1Z-15550A74-B |
| NM0GE9E72F1175022 | 2015 | Vinyl Floor – FT1Z-5413046-BA | 2 required – 9T1Z-15550A74-B |
| NM0GE9E72F1175036 | 2015 | Vinyl Floor – FT1Z-5413046-BA | 2 required – 9T1Z-15550A74-B |
| NM0GE9E72F1175067 | 2015 | Vinyl Floor – FT1Z-5413046-BA | 2 required – 9T1Z-15550A74-B |
| NM0GE9E72F1175103 | 2015 | Vinyl Floor – FT1Z-5413046-BA | 2 required – 9T1Z-15550A74-B |
| NM0GE9E72F1175117 | 2015 | Vinyl Floor – FT1Z-5413046-BA | 2 required – 9T1Z-15550A74-B |
| NM0GE9E72F1175120 | 2015 | Vinyl Floor – FT1Z-5413046-BA | 2 required – 9T1Z-15550A74-B |
| NM0GE9E73F1175062 | 2015 | Vinyl Floor – FT1Z-5413046-BA | 2 required – 9T1Z-15550A74-B |
| NM0GE9E73F1175109 | 2015 | Vinyl Floor – FT1Z-5413046-BA | 2 required – 9T1Z-15550A74-B |
| NM0GE9E73F1175157 | 2015 | Vinyl Floor – FT1Z-5413046-BA | 2 required – 9T1Z-15550A74-B |
| NM0GE9E73F1175224 | 2015 | Vinyl Floor – FT1Z-5413046-BA | 2 required – 9T1Z-15550A74-B |
| NM0GE9E73F1175269 | 2015 | Vinyl Floor – FT1Z-5413046-BA | 2 required – 9T1Z-15550A74-B |
| NM0GE9E73F1175272 | 2015 | Vinyl Floor – FT1Z-5413046-BA | 2 required – 9T1Z-15550A74-B |
| NM0GE9E74F1175054 | 2015 | Vinyl Floor – FT1Z-5413046-BA | 2 required – 9T1Z-15550A74-B |
| NM0GE9E74F1175071 | 2015 | Vinyl Floor – FT1Z-5413046-BA | 2 required – 9T1Z-15550A74-B |
| NM0GE9E74F1175099 | 2015 | Vinyl Floor – FT1Z-5413046-BA | 2 required – 9T1Z-15550A74-B |
| NM0GE9E74F1175166 | 2015 | Vinyl Floor – FT1Z-5413046-BA | 2 required – 9T1Z-15550A74-B |
| NM0GE9E75F1174933 | 2015 | Vinyl Floor – FT1Z-5413046-BA | 2 required – 9T1Z-15550A74-B |
| NM0GE9E75F1175144 | 2015 | Vinyl Floor – FT1Z-5413046-BA | 2 required – 9T1Z-15550A74-B |
| NM0GE9E75F1175161 | 2015 | Vinyl Floor – FT1Z-5413046-BA | 2 required – 9T1Z-15550A74-B |
| NM0GE9E75F1175239 | 2015 | Vinyl Floor – FT1Z-5413046-BA | 2 required – 9T1Z-15550A74-B |
| NM0GE9E76F1174956 | 2015 | Vinyl Floor – FT1Z-5413046-BA | 2 required – 9T1Z-15550A74-B |
| NM0GE9E76F1174973 | 2015 | Vinyl Floor – FT1Z-5413046-BA | 2 required – 9T1Z-15550A74-B |
| NM0GE9E76F1174990 | 2015 | Vinyl Floor – FT1Z-5413046-BA | 2 required – 9T1Z-15550A74-B |
| NM0GE9E76F1175007 | 2015 | Vinyl Floor – FT1Z-5413046-BA | 2 required – 9T1Z-15550A74-B |
| NM0GE9E76F1175086 | 2015 | Vinyl Floor – FT1Z-5413046-BA | 2 required – 9T1Z-15550A74-B |
| NM0GE9E76F1175153 | 2015 | Vinyl Floor – FT1Z-5413046-BA | 2 required – 9T1Z-15550A74-B |
| NM0GE9E76F1175203 | 2015 | Vinyl Floor – FT1Z-5413046-BA | 2 required – 9T1Z-15550A74-B |
| NM0GE9E76F1175248 | 2015 | Vinyl Floor – FT1Z-5413046-BA | 2 required – 9T1Z-15550A74-B |
| NM0GE9E76F1175301 | 2015 | Vinyl Floor – FT1Z-5413046-BA | 2 required – 9T1Z-15550A74-B |
| NM0GE9E77F1174917 | 2015 | Vinyl Floor – FT1Z-5413046-BA | 2 required – 9T1Z-15550A74-B |
| NM0GE9E77F1174920 | 2015 | Vinyl Floor – FT1Z-5413046-BA | 2 required – 9T1Z-15550A74-B |
| NM0GE9E77F1174965 | 2015 | Vinyl Floor – FT1Z-5413046-BA | 2 required – 9T1Z-15550A74-B |
| NM0GE9E77F1174979 | 2015 | Vinyl Floor – FT1Z-5413046-BA | 2 required – 9T1Z-15550A74-B |
| NM0GE9E77F1174996 | 2015 | Vinyl Floor – FT1Z-5413046-BA | 2 required – 9T1Z-15550A74-B |
| NM0GE9E77F1175033 | 2015 | Vinyl Floor – FT1Z-5413046-BA | 2 required – 9T1Z-15550A74-B |
| NM0GE9E77F1175047 | 2015 | Vinyl Floor – FT1Z-5413046-BA | 2 required – 9T1Z-15550A74-B |
| NM0GE9E77F1175064 | 2015 | Vinyl Floor – FT1Z-5413046-BA | 2 required – 9T1Z-15550A74-B |
| NM0GE9E77F1175078 | 2015 | Vinyl Floor – FT1Z-5413046-BA | 2 required – 9T1Z-15550A74-B |
| NM0GE9E77F1175114 | 2015 | Vinyl Floor – FT1Z-5413046-BA | 2 required – 9T1Z-15550A74-B |
| VIN | MY | Floor | Cargo hooks |
| NM0GE9E77F1175176 | 2015 | Vinyl Floor – FT1Z-5413046-BA | 2 required – 9T1Z-15550A74-B |
| NM0GE9E77F1175291 | 2015 | Vinyl Floor – FT1Z-5413046-BA | 2 required – 9T1Z-15550A74-B |
| NM0GE9E78F1174926 | 2015 | Vinyl Floor – FT1Z-5413046-BA | 2 required – 9T1Z-15550A74-B |
| NM0GE9E78F1175025 | 2015 | Vinyl Floor – FT1Z-5413046-BA | 2 required – 9T1Z-15550A74-B |
| NM0GE9E78F1175039 | 2015 | Vinyl Floor – FT1Z-5413046-BA | 2 required – 9T1Z-15550A74-B |
| NM0GE9E78F1175042 | 2015 | Vinyl Floor – FT1Z-5413046-BA | 2 required – 9T1Z-15550A74-B |
| NM0GE9E78F1175137 | 2015 | Vinyl Floor – FT1Z-5413046-BA | 2 required – 9T1Z-15550A74-B |
| NM0GE9E78F1175140 | 2015 | Vinyl Floor – FT1Z-5413046-BA | 2 required – 9T1Z-15550A74-B |
| NM0GE9E78F1175168 | 2015 | Vinyl Floor – FT1Z-5413046-BA | 2 required – 9T1Z-15550A74-B |
| NM0GE9E79F1174952 | 2015 | Vinyl Floor – FT1Z-5413046-BA | 2 required – 9T1Z-15550A74-B |
| NM0GE9E79F1174983 | 2015 | Vinyl Floor – FT1Z-5413046-BA | 2 required – 9T1Z-15550A74-B |
| NM0GE9E79F1175082 | 2015 | Vinyl Floor – FT1Z-5413046-BA | 2 required – 9T1Z-15550A74-B |
| NM0GE9E79F1175096 | 2015 | Vinyl Floor – FT1Z-5413046-BA | 2 required – 9T1Z-15550A74-B |
| NM0GE9E79F1175129 | 2015 | Vinyl Floor – FT1Z-5413046-BA | 2 required – 9T1Z-15550A74-B |
| NM0GE9E79F1175146 | 2015 | Vinyl Floor – FT1Z-5413046-BA | 2 required – 9T1Z-15550A74-B |
| NM0GE9E79F1175308 | 2015 | Vinyl Floor – FT1Z-5413046-BA | 2 required – 9T1Z-15550A74-B |
| NM0GE9E7XF1174930 | 2015 | Vinyl Floor – FT1Z-5413046-BA | 2 required – 9T1Z-15550A74-B |
| NM0GE9E7XF1175057 | 2015 | Vinyl Floor – FT1Z-5413046-BA | 2 required – 9T1Z-15550A74-B |
| NM0GE9E7XF1175124 | 2015 | Vinyl Floor – FT1Z-5413046-BA | 2 required – 9T1Z-15550A74-B |
| NM0GE9E7XF1175172 | 2015 | Vinyl Floor – FT1Z-5413046-BA | 2 required – 9T1Z-15550A74-B |
| NM0GE9E7XF1175219 | 2015 | Vinyl Floor – FT1Z-5413046-BA | 2 required – 9T1Z-15550A74-B |
| NM0GE9E7XF1175303 | 2015 | Vinyl Floor – FT1Z-5413046-BA | 2 required – 9T1Z-15550A74-B |
| NM0GS9E76F1190843 | 2015 | Vinyl Floor – FT1Z-5413046-BA | 2 required – 9T1Z-15550A74-B |
| NM0GS9E78F1190844 | 2015 | Vinyl Floor – FT1Z-5413046-BA | 2 required – 9T1Z-15550A74-B |
| NM0GS9E77F1186915 | 2015 | Vinyl Floor – FT1Z-5413046-BA | 2 required – 9T1Z-15550A74-B |
| NM0GE9F74F1192581 | 2015 | Carpet Floor – FT1Z-1713046-BA | Reuse cargo hooks from vehicle |
| NM0GS9F78F1181737 | 2015 | Vinyl Floor – FT1Z-5413046-BA | 2 required – 9T1Z-15550A74-B |
| NM0GE9E73E1161984 | 2014 | Vinyl Floor – FT1Z-5413046-BA | 2 required – 9T1Z-15550A74-B |
| NM0GE9E75E1167916 | 2014 | Vinyl Floor – FT1Z-5413046-BA | 2 required – 9T1Z-15550A74-B |
| NM0GS9F73E1168022 | 2014 | Vinyl Floor – FT1Z-5413046-BA | 2 required – 9T1Z-15550A74-B |
| NM0GS9F76E1168015 | 2014 | Vinyl Floor – FT1Z-5413046-BA | 2 required – 9T1Z-15550A74-B |
| NM0GS9F77E1167973 | 2014 | Vinyl Floor – FT1Z-5413046-BA | 2 required – 9T1Z-15550A74-B |
| NM0GE9F7XE1167330 | 2014 | Carpet Floor – FT1Z-1713046-BA | Reuse cargo hooks from vehicle |
| NM0GS9F74E1165906 | 2014 | Carpet Floor – FT1Z-1713046-BA | Reuse cargo hooks from vehicle |
| NM0GS9F7XE1167997 | 2014 | Carpet Floor – FT1Z-1713046-BA | Reuse cargo hooks from vehicle |
June 2015
Customer Satisfaction Program 15B14
Programa de satisfacción del cliente 15B14
Mr. John Sample
123 Main Street
Anywhere, USA 12345
Your Vehicle Identification Number (VIN): 12345678901234567
At Ford Motor Company, we are committed not only to building high quality, dependable products, but also to building a community of happy, satisfied customers. To demonstrate that commitment, we are providing a no-charge Customer Satisfaction Program for your vehicle with the VIN shown above.
| Why are you receiving this notice? | Your vehicle was ordered with the fleet option for third row seat delete but was built with the third row of seats. |
| What will Ford and your dealer do? | If you wish to have this service performed, Ford Motor has authorized your dealer to reconfigure your vehicle to eliminate the third row of seats free of charge (parts and labor) under the terms of this program. You may also choose to leave your vehicle in its current configuration with third row seats.
This Customer Satisfaction Program will be in effect until November 20, 2015 regardless of mileage. Coverage is automatically transferred to subsequent owners. |
| How long will it take? | The time needed for this repair is less than one-half day. However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time. |
| What should you do? | If you wish to have this service performed, please call your dealer and request a service date for Customer Satisfaction Program 15B14. Provide the dealer with the VIN of your vehicle, which is printed near your name at the beginning of this letter.
If you choose not to have this service performed, you do not need to take any action at this time. If you do not already have a servicing dealer, you can access www.Fordowner.com for dealer addresses, maps, and driving instructions. The vehicle owner is responsible for making arrangements to have the work completed. |
| What if you no longer own this vehicle? | If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner.
You received this notice because our records, which are based primarily on state registration and title data, indicate that you are the current owner. |
| Can we assist you further? | If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance.
RETAIL OWNERS: If you still have concerns, please contact the Ford If you wish to contact us through the Internet, our address is: www.Fordowner.com. Si necesita ayuda o tiene alguna pregunta, por favor llame al Centro de Relación con Clientes al 1-866-436-7332 y presione 2 para Español. FLEET OWNERS: If you still have concerns, please contact the Fleet Customer Information Center at 1-800-34-FLEET, Option #3 and one of our representatives will be happy to assist you. Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). Or you may contact us through the Internet at www.fleet.ford.com. |
Thank you for your attention to this important matter.
Ford Customer Service Division
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