15C08 - Incomplete Livery Configuration - 2015 Lincoln MKT Town Car

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SUMMARY:

Ford Motor Company (Ford) is recalling certain model year 2015 Lincoln MKT Town Car vehicles equipped with the livery package manufactured February 4, 2015, to June 23, 2015.

The vehicles were intended to seat five passengers, but were delivered without the second row seating.

Accordingly, the vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 110.

The vehicles also fail to comply with FMVSS No. 225, “Child Restraint Anchorages” since they were delivered without a tether anchorage at the front passenger seating position, and as is required for vehicles without a second row of seats.

CONSEQUENCE:

The vehicles do not have the seats and restraints that they were intended to have.

Unrestrained or improperly restrained occupants are at an increased risk of injury in the event of a crash.

REMEDY:

Dealers will inspect and install second row seating if it is missing.

The recall began on July 28, 2015.

Owners may contact Ford customer service at 1-866-436-7332.

Ford’s number for this recall is 15C08.

NOTES:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Check if your Vehicle has a Recall

August 31, 2015

TO: All U.S. Ford and Lincoln Dealers

SUBJECT: DEMONSTRATION / DELIVERY HOLD – Compliance Recall 15C08 – Supplement #2
Certain 2015 Model Year MKT Town Car Vehicles with Livery Package
Incomplete Livery Configuration

REF : DEMONSTRATION / DELIVERY HOLD – Compliance Recall 15C08 – Supplement #1
Dated August 24, 2015

REASON FOR THIS SUPPLEMENT

Parts availability: Parts are now available to repair vehicles that are missing the second row seat and other livery components.
Labor operations: Because parts are now available to repair vehicles, labor operation 15C08B is no longer necessary. Claims dated September 7, 2015 and later which include labor operation 15C08B will not be accepted.

AFFECTED VEHICLES

Vehicle	Model Year	Assembly Plant	Build Dates
MKT Town Car with Livery Package	2015	Oakville	February 4, 2015 through June 23, 2015

Affected vehicles are identified in OASIS and FSA VIN Lists.

REASON FOR THIS COMPLIANCE RECALL

Additionally, some of the affected vehicles may have been shipped without the cargo area cover, cargo load floor, or the optional full size spare tire (if ordered).

SERVICE ACTION

Before demonstrating or delivering any of the vehicles involved in this recall, dealers are to inspect for the presence of the second row seat and other livery components, and install any missing parts if necessary. This service must be performed on all affected vehicles at no charge to the vehicle owner.

NOTE: Parts are now available to repair vehicles that are missing components based on the inspection procedure.

OWNER NOTIFICATION MAILING SCHEDULE

At this time, Ford does not expect to mail owner letters because affected vehicles have been identified prior to customer delivery.

PLEASE NOTE:

Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $7,000 per vehicle. Correct all vehicles in your new vehicle inventory before delivery.

ATTACHMENTS

Attachment I: Administrative Information
Attachment II: Labor Allowances and Parts Ordering Information
Attachment III: Technical Information

QUESTIONS & ASSISTANCE

For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician Society (PTS) website using a link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab.

ATTACHMENT I

DEMONSTRATION / DELIVERY HOLD – Compliance Recall 15C08 – Supplement #2
Certain 2015 Model Year MKT Town Car Vehicles with Livery Package
Incomplete Livery Configuration

OASIS ACTIVATION

OASIS was activated on July 28, 2015.

FSA VIN LISTS ACTIVATION

FSA VIN Lists was available through https://web.fsavinlists.dealerconnection.com on July 28, 2015. Affected vehicles have been identified prior to customer delivery, so owner names and addresses will not be available for this recall.

STOCK VEHICLES

Correct all affected units in your new vehicle inventory before delivery.

SOLD VEHICLES

Affected vehicles have been identified prior to customer delivery.

TITLE BRANDED / SALVAGED VEHICLES

Affected title branded and salvaged vehicles are eligible for this recall.

ADDITIONAL LABOR TIME AND/OR PARTS

Contact the Special Service Support Center (SSSC) if you have any of the following:  Damage that you believe was caused by the covered condition.

A condition that requires additional labor and/or parts to complete the repair.
Aftermarket equipment or non-Ford modifications to the vehicle which might prevent the repair of the covered condition.

Requests for approval after completion of the repair may not be granted. Ford Motor Company reserves the right to deny coverage for related damage in cases where the vehicle owner has not had this recall performed on a timely basis. Additional related damage parts are subject to random selection for return to the Ford Warranty Parts Analysis Center (WPAC).

OWNER REFUNDS

Refunds are not approved for this program.

RENTAL VEHICLES

The use of rental vehicles is not approved for this program.

LINCOLN CLIENT SPECIAL HANDLING

Not Applicable

CLAIMS PREPARATION AND SUBMISSION

Enter claims using Direct Warranty Entry (DWE) or One Warranty Solution (OWS).
- DWE: refer to ACESII manual for claims preparation and submission information.
- OWS: when entering claims in DMS software, select claim type 31: Field Service Action. The FSA number (15C08) is the sub code.
Additional labor and/or parts must be claimed as related damage on a repair line that is separate from the repair line on which the FSA is claimed. Additional labor and/or parts require prior approval from the SSSC via the SSSC Web Contact Site.

ATTACHMENT II

DEMONSTRATION / DELIVERY HOLD – Compliance Recall 15C08 – Supplement #2
Certain 2015 Model Year MKT Town Car Vehicles with Livery Package
Incomplete Livery Configuration

LABOR ALLOWANCES

Description	Labor Operation	Labor Time
Inspect the second row seat, cargo area cover, cargo load floor, and optional full size spare tire (if ordered). No repair needed (closes recall).	15C08A	0.2 Hours
Install the second row seat, cargo load floor, and cargo area cover (includes inspect).	15C08C	0.7 Hours
Install the second row seat, cargo load floor, cargo area cover, and full size spare tire (includes inspect and spare tire mount and balance).	15C08D	0.8 Hours

PARTS REQUIREMENTS / ORDERING INFORMATION

Part Number	Description	Order Quantity
*Submit a Parts Order using the SSSC link at the bottom of the OASIS VIN report screen:*
DE93-COSTRRL-EC	Second row LH seat assembly	1
DE93-COSTRRR-EB	Second row RH seat assembly	1
*Submit orders through normal order processing channels:*
DE9Z-7445455-AA	Cargo load floor	1
AE9Z-7445440-BB	Cargo area cover	1
W708175-S424	Seat bolts (4/package, 6 needed)	2
N802068-S424	Seat nuts (4/package, 4 needed)	1
N802073-S441	Seat nuts (4/package, 4 needed)	1
DE9Z-1007-E	Full size spare wheel (if ordered with full size spare – refer to Monroney label)	1
F42Z-1700-A	Valve stem (if ordered with full size spare – refer to Monroney label. 4/package, 1 needed)	1
9OO1 413215507	Goodyear Assurance Comfortred P235/60R18 (if ordered with full size spare – refer to Monroney label. Order through the Around the Wheel program)	1

The DOR/COR number for this recall is 51001.

Questions regarding tires should be directed to the Tire Program Headquarters at 1-888-353-3251. All other parts-related questions should be submitted via the SSSC Web Contact Site.

Dealers will be notified via a DOES II communication if circumstances warrant a change in part supply strategy.

ATTACHMENT III

CERTAIN 2015 MODEL YEAR MKT TOWN CAR VEHICLES WITH LIVERY PACKAGE — INCOMPLETE LIVERY CONFIGURATION

OVERVIEW

On some of the affected vehicles, the livery configuration process may not have been completed, resulting in vehicles being shipped without the second row seat. Affected vehicles are labeled for five passenger occupancy, and if equipped with only two designated seating positions, do not conform to the requirements specified by Federal Motor Vehicle Safety Standard (FMVSS) No. 110 regarding designated seating capacity or FMVSS No. 225 regarding child seat tether anchorages. Additionally, some of the affected vehicles may have been shipped without the cargo area cover, cargo load floor, or the optional full size spare tire (if ordered). Dealers are to inspect for the presence of the second row seat and other livery components, and install any missing parts if necessary.

SERVICE PROCEDURE

Inspect the vehicle for the following equipment:
1. Second row seat (See Figure 1). If missing, install a new second row seat. For second row seat installation information, refer to Workshop Manual (WSM) Section 501-10.
2. Cargo area cover (See Figure 2). If missing, install cargo area cover.
3. Cargo load floor (See Figure 2). If missing, install cargo load floor.
4. Optional full size spare tire (if ordered – refer to the vehicle’s Monroney label) (See Figure 3). If missing, install a new full size spare tire. For tire and wheel assembly information, refer to WSM Section 204-04A.