15S10 – Brake Booster Vacuum Pump Relay Box and Relay Replacement – 2013-2015 Lincoln MKT

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NHTSA

15V172

SUMMARY:

Ford Motor Company (Ford) is recalling certain model year 2013-2015 Lincoln MKT vehicles with a limousine or hearse preparation package, manufactured March 6, 2012, to March 10, 2015.

In the affected vehicles, the vacuum pump relay may overheat due to an internal fault or contamination.

 

CONSEQUENCE:

If the vacuum pump relay overheats, there is an increased risk of a vehicle fire.

 

REMEDY:

Ford will notify owners, and dealers will replace the vacuum pump relay with a new electro-mechanical relay, free of charge.

The recall began on July 6, 2015.

Owners may contact Ford customer service at 1-866-436-7332.

Ford’s number for this recall is 15S10.

 

NOTES:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Vehicle has a Recall

 

June 29, 2015

TO: All U.S.Ford and Lincoln Dealers

SUBJECT: DEMONSTRATION / DELIVERY HOLD – Safety Recall 15S10
Certain 2013-2015 Model Year Lincoln MKT Limo and Hearse Vehicles
Brake Booster Vacuum Pump Relay Box and Relay Replacement

 

AFFECTED VEHICLES

Vehicle Model Year Assembly Plant Build Dates
MKT Limo and Hearse 2013-2015 Oakville March 6, 2012 through March 10, 2015

 

Affected vehicles are identified in OASIS.

 

REASON FOR THIS SAFETY RECALL

In some of the affected vehicles, the brake booster vacuum pump relay may develop a short circuit internally.  This condition may produce heat sufficient enough to produce smoke and/or a fire.

 

SERVICE ACTION

Before demonstrating or delivering any of the vehicles involved in this recall, dealers are to replace the brake booster vacuum pump relay box and relay with an updated design part.  This service must be performed on all affected vehicles at no charge to the vehicle owner.

 

OWNER NOTIFICATION MAILING SCHEDULE

Owner Letters are expected to be mailed the week of July 6, 2015.  Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.

 

PLEASE NOTE:

Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $7,000 per vehicle. Correct all vehicles in your new vehicle inventory before delivery.    

 

ATTACHMENTS

Attachment I: Administrative Information
Attachment II: Labor Allowances and Parts Ordering Information
Attachment III: Technical Information
Owner Notification Letter
Recall Reimbursement Plan

 

QUESTIONS & ASSISTANCE

Special Service Support Center (Dealer Assistance Only)             1-800-325-5621

 

ATTACHMENT I

DEMONSTRATION / DELIVERY HOLD – Safety Recall 15S10
Certain 2013-2015 Model Year Lincoln MKT Limo and Hearse Vehicles
Brake Booster Vacuum Pump Relay Box and Relay Replacement

 

OASIS ACTIVATED?

Yes, OASIS was activated on March 25, 2015.

 

FSA VIN LIST ACTIVATED?

Yes, FSA VIN list was available through https://web.fsavinlists.dealerconnection.com March 25, 2015.  Owner names and addresses will be available by July 17, 2015.

NOTE:  Your FSA VIN list may contain owner names and addresses obtained from motor vehicle registration records.  The use of such motor vehicle registration data for any purpose other than in connection with this recall is a violation of law in several states, provinces, and countries.

Accordingly, you must limit the use of this listing to the follow-up necessary to complete this recall.

 

STOCK VEHICLES

  • Correct all affected units in your new vehicle inventory before delivery.
  • Use OASIS to identify any affected vehicles in your used vehicle inventory.

 

SOLD VEHICLES

  • Owners of affected vehicles will be directed to dealers for repairs.
  • Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.
  • Correct other affected vehicles identified in OASIS which are brought to your dealership.

 

TITLE BRANDED / SALVAGED VEHICLES

Affected title branded and salvaged vehicles are eligible for this recall.

 

ADDITIONAL LABOR TIME AND/OR PARTS

Contact the Special Service Support Center (SSSC) if you have any of the following:

  • Damage that you believe was caused by the covered condition.
  • A condition that requires additional labor and/or parts to complete the repair.
  • Aftermarket equipment or non-Ford modifications to the vehicle which might prevent the repair of the covered condition.

Contact the SSSC prior to the repair.  Please be prepared to provide your requested additional warranty part cost, estimated additional labor time, and dealer specific labor rate.  Requests for approval after completion of the repair may not be granted.  Ford Motor Company reserves the right to deny coverage for related damage in cases where the vehicle owner has not had this recall performed on a timely basis.  Additional related damage parts are subject to random selection for return to the Ford Warranty Parts Analysis Center (WPAC).

 

OWNER REFUNDS

  • This safety recall must still be performed, even if the owner has paid for a previous repair. Claiming a refund will not close the recall on the vehicle. 
  • Ford Motor Company is offering a refund for owner-paid repairs covered by this recall if the repair was performed prior to the date indicated in the reimbursement plan, which is posted with this bulletin. Owners are directed to seek reimbursement through authorized dealers or, at their option, directly through Ford Motor Company at P.O. Box 6251, Dearborn, MI 481216251.
  • Dealers are also pre-approved to refund owner-paid emergency repairs that were performed away from an authorized servicing dealer after the end date specified in the reimbursement plan. Non-covered repairs, or those judged by Ford to be excessive, will not be reimbursed.
  • Refunds will only be provided for the cost associated with replacement of the brake booster vacuum pump relay box, relay and wiring.

 

RENTAL VEHICLES  

The use of rental vehicles is not approved for this program.

 

CLAIMS PREPARATION AND SUBMISSION

  • Enter claims using Direct Warranty Entry (DWE) or One Warranty Solution (OWS).
    • DWE: Refer to ACESII manual for claims preparation and submission information.
    • OWS: When entering claims in DMS software, select claim type 31: Field Service Action. The FSA number (15S10) is the sub code.
  • Refer to ACESII manual for claims preparation and submission information.
  • Additional labor and/or parts must be claimed as related damage on a repair line that is separate from the repair line on which the FSA is claimed. Additional labor and/or parts require prior approval from the Special Service Support Center.
  • Submit refunds on a separate repair line.
    • Program Code: 15S10     –  Expense:  ADMIN
    • Expense: REFUND         –  Misc. Expense:  0.2 Hrs.
  • Multiple refunds should be submitted on one repair line and the invoice details for each repair should be detailed in the comments section of the claim.
  • Provision for Locally Procured Supplies: Includes specified lead-free solder and electrical tape.   Submit on the same repair line as the repair.
    • Program Code: 15S10
    • Expense: OTHER
    • Expense: Claim Actual Cost up to $12.00

NOTE:  Maintain supporting documentation for all Miscellaneous Expenses according to procedure as identified in the Warranty and Policy Manual.

 

ATTACHMENT II

DEMONSTRATION / DELIVERY HOLD – Safety Recall 15S10
Certain 2013-2015 Model Year Lincoln MKT Limo and Hearse Vehicles
Brake Booster Vacuum Pump Relay Box and Relay Replacement

 

LABOR ALLOWANCES

Description Labor Operation Labor Time
Replace Brake Booster Vacuum Pump Relay Box and Relay 15S10B 1.1 Hours

 

PARTS REQUIREMENTS / ORDERING INFORMATION

Part Number Description Quantity
FE9Z-14A413-A Brake Booster Vacuum Pump Relay Box and Relay 1
3U2Z-14A088-CA 10-12 gauge wire splice kit (includes 5 crimp connectors and

5 pieces of ES-1 heat shrink tubing)

1
3U2Z-14A088-AB 15S10 - Brake Booster Vacuum Pump Relay Box and Relay Replacement - 2013-2015 Lincoln MKT | small light 18-22 gauge wire splice kit (includes 5 crimp connectors and

5 pieces of ES-1 heat shrink tubing)

1
Electrical Tape Electrical Harness Tape (Procure Locally and claim as MISC OTHER) Approximately 1/10 Roll
Solder – Lead free Lead-free solder – specification SAC305 or equivalent (Procure Locally and claim as MISC OTHER) 12.7 cm

(5 in)

 

The DOR/COR number for this recall is 50606.

Order your parts requirements through normal order processing channels.  

Questions regarding parts should be directed to the Special Service Support Center (1-800-325-5621) or E-mailed to:  Ford@Renkim.com.

 

DEALER PRICE  

For latest prices, refer to DOES II.

 

PARTS RETENTION AND RETURN 

Follow the provisions of the Warranty and Policy Manual, Section 1 “WARRANTY PARTS RETENTION AND RETURN POLICIES.”

 

EXCESS STOCK RETURN

Excess stock returned for credit must have been purchased from Ford Customer Service Division in accordance with Policy Procedure Bulletin 4000.

 

ATTACHMENT III

OVERVIEW

In some of the affected vehicles, the brake booster vacuum pump relay may develop a short circuit internally.  To resolve this condition, dealers are to replace the brake booster vacuum pump relay box and relay with an updated design part.

SERVICE PROCEDURE

  1. Disconnect the battery ground cable. Please follow Workshop Manual (WSM) procedures in Section 414-01.
  2. Remove the front bumper cover. Please follow WSM procedures in Section 501-19.
  3. Locate the two vacuum line quick connect fittings above and behind the driver side of the front bumper. Pull outward on the lines to make sure the quick connect fittings are fully engaged. See Figures 1 and 2.
  4. Are the quick connect fittings fully engaged?
    1. Yes – proceed to Step 5.
    2. No – connect the vacuum lines. Proceed to Step 5.

two vacuum line quick connect fittings above and behind the driver side of the front bumperFIGURE 1

 

two vacuum line quick connect fittings above and behind the driver side of the front bumperFIGURE 2

 

  1. Cut all three wires near the relay box as indicated in Figure 3. Remove and discard the relay box.
    • Note the correct orientation for installation of the new relay box.

NOTE:  The old relay box and relay must be replaced even if it is installed in the correct orientation.

relay box and relayFIGURE 3

 

NOTICE: Do not use a knife or razor blade or other sharp cutting tools to strip the wire harness insulation. Using a sheathing ripper will help to prevent damage to wire insulation.

  1. Using a commercially available sheathing ripper such as Snap-On SGTT4A or equivalent, open/cut approximately 101 mm (4 in) of convolute tubing from the vehicle wire harness.  See Figure 4.
    • Insert the ball end of the sheathing ripper into the convolute tubing.
    • Use caution not to damage the wires or wire insulation when stripping the convolute tubing.

convolute tubingFIGURE 4

 

  1. Trim the new relay harness wires to extend 50 mm (2 in) past the harness insulation. Using the wire stripping tool from the Rotunda/Motorcraft wire splice tool kit or equivalent, remove the insulation from each of the three wires to remove approximately 6.35 mm (.25 in) of insulation from the end of each See Figures 4 and 5.
  2. On the vehicle wire harness, remove the wire insulation from each of the three wires to remove approximately 6.35 mm (.25 in) of insulation from the end of each wire. See Figures 4 and 5.
  1. Position ES-1 double wall heat shrink tubing onto each wire (vehicle harness side). See Figure 5.
  2. Match up each wire by color and join together. See Figures 4 and 5.
    1. Select the appropriate size wire splice connector and join the wires together.
      • Two (2) 3U2Z-14A088-CA (WT-56816) for the 10 gauge wires (thicker wires).
      • One (1) 3U2Z-14A088-AB (WT-56814) for the 20 gauge wire (thinner wire).
    2. Using Rotunda 164-R5901 Pro-Crimper from the Wire Splice Tool Kit – NAIAT-R5903 or    equivalent, crimp the wire splice connectors.  Make sure to use the correct crimping chamber. See Figure 5.

NOTE:  Be sure to place the brazed seam toward the indenter on the Pro-Crimper tool.  See Figure 5.

Pro-Crimper toolFIGURE 5

 

  1. Check for acceptable crimp. See Figure 6.
    1. Crimp should be centered on each end of the wire splice connector.
    2. Wire insulation does not enter wire splice connector.
    3. Wire is visible through inspection hole of splices.
  2. Apply lead free electrical solder to each end of the wire splice connector to apply solder to the wires. See Figure 6.

Pro-Crimper toolFIGURE 6

 

  1. Position the heat shrink tubing over both ends of the each wire splice connector. Using the Rotunda Shielded Flameless Heat Gun with Heat Deflector, number NAIAT-R5902 or equivalent, equipped with a shrink tubing attachment, heat the heat shrink tubing until the adhesive lining comes out of both ends. See Figure 7.

Heat Shrink TubingFIGURE 7

 

  1. Bundle the wires and apply wire harness tape to the harness, until all exposed wires are covered.
  2. Install the new relay box to the vehicle in the correct orientation, with the wire harness on the bottom. See Figure 3.
  3. Install the front bumper cover. Please follow WSM procedures in Section 501-19.
  4. Connect the battery ground cable. Please follow WSM procedures in Section 414-01.

 

July 2015

* * * IMPORTANT SAFETY RECALL * * *
(PROGRAMA DE SEGURIDAD IMPORTANTE)

 

Safety Recall Notice 15S10 / NHTSA Recall 15V-172
Aviso de Revisión de Seguridad 15S10

 

Mr. John Sample
123 Main Street
Anywhere, USA 12345

 

Your Vehicle Identification Number (VIN): 12345678901234567

 

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.

The Lincoln Motor Company has decided that a defect which relates to motor vehicle safety exists in your vehicle, with the Vehicle Identification Number shown above.

We apologize for this situation and want to assure you that, with your assistance, we will correct this condition.  Our commitment, together with your dealer, is to provide you with the highest level of service and support.

What is the issue? On your vehicle, the brake booster vacuum pump relay may overheat due to an internal fault or a resistive short caused by contamination.  This condition could potentially lead to smoke or fire.
What will Lincoln and your dealer do? Parts are now available to repair your vehicle.  The Lincoln Motor Company has authorized your dealer to replace the brake booster vacuum pump relay box and relay free of charge (parts and labor).
How long will it take? The time needed for this repair is less than one-half day.  However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time.
What should you do? Please call your dealer without delay and request a service date for Recall 15S10.  Provide the dealer with the Vehicle Identification Number (VIN) of your vehicle.  The VIN is printed near your name at the beginning of this letter.

If you do not already have a servicing dealer, you can access www.Lincolnowner.com for dealer addresses, maps, and driving instructions.      

The Lincoln Motor Company wants you to have this safety recall completed on your vehicle.  The vehicle owner is responsible for making arrangements to have the work completed.  The Lincoln Motor Company can deny coverage for any vehicle damage that may result from the failure to have this recall performed on a timely basis.  Therefore, please have this recall performed as soon as possible.

Please note:  Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.

Have you previously paid for this repair? If you have previously paid for a repair that addresses the issue described in this letter, you still need to have this recall performed to ensure the correct parts and procedures were used.

You may be eligible for a refund of previously paid repairs.  Refunds will only be provided for service related to the brake booster vacuum pump relay.  To verify eligibility and expedite reimbursement, give your paid original receipt to your dealer.

Refund requests may also be sent directly to The Lincoln Motor Company.  To request your refund from Lincoln, send the refund request with all required documentation, including your original repair receipt (no photocopies), to The Lincoln Motor Company at P.O. Box 6251, Dearborn, Michigan 48121-6251.  Refund requests mailed to this address may take up to 60 days to process.  Your original receipt will be returned to you.

Detailed information regarding eligibility for Lincoln’s reimbursement program and documentation requirements may be obtained by contacting our Customer Relationship Center at 1-866-436-7332.

What if you no longer own this vehicle? If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner.

You received this notice because government regulations require that notification be sent to the last known owner of record.  Our records are based primarily on state registration and title data, which indicate that you are the current owner.

Can we assist you further? If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance.

RETAIL OWNERS:  If you still have concerns, please contact our Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you.  For the hearing impaired call 1-800-232-5952 (TDD).  Representatives are available Monday through Friday:  8:00AM – 8:00PM (Eastern Time).

If you wish to contact us through the Internet, our address is:  www.Lincolnowner.com.

Para asistencia en Español: 

Si necesita ayuda o tiene alguna pregunta, por favor llame al Centro de Relación con Clientes al 1-866-436-7332 y presione 2 para Español.

FLEET OWNERS:  If you still have concerns, please contact the Fleet Customer Information Center at 1-800-34-FLEET, Option #3 and one of our representatives will be happy to assist you.  Representatives are available Monday through Friday:  8:00AM – 8:00PM (Eastern Time).

Or you may contact us through the Internet at www.fleet.ford.com.

If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1800-424-9153) or go to www.safercar.gov.  Reference NHTSA Safety Recall 15V-172.

 

Thank you for your attention to this important matter.

The Lincoln Motor Company

 

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