23B36 – Wheel and Tire Replacement – 2023 Ford Explorer ST

SEOCONTENT-START

© Copyright 2023 Ford Motor Company
Stacy L. Balzer Ford Motor Company
Operating Director P. O. Box 1904
Service Engineering Operations Dearborn, Michigan 48121
Ford Customer Service Division
October 12, 2023
TO: All U.S. Ford and Lincoln Dealers
SUBJECT: Customer Satisfaction Program 23B36
Certain 2023 Model Year Explorer ST Vehicles with the Street Package
Wheel and Tire Replacement
PROGRAM TERMS
This program will be in effect through October 31, 2024. There is no mileage limit for this program.
AFFECTED VEHICLES
Vehicle Model Year Assembly Plant Build Dates
Explorer ST 2023 Chicago December 6, 2022 through December 16, 2022
US population of affected vehicles: 13. Affected vehicles are identified in OASIS and FSA VIN Lists.
REASON FOR THIS PROGRAM
The affected vehicles were built with the incorrect size wheels. Vehicles ordered with the Street
Package that included 21-inch wheels received 20-inch wheels.
SERVICE ACTION
Dealers are to replace the wheels, tires, Tire Pressure Monitor System (TPMS) sensors, the Safety
Certification and Tread Act labels and update the Body Control Module (BCM) As-Built Data. Some
vehicles may already have the correct wheels and tires installed but will require the BCM software
update and replacement of the labels. This service must be performed on all affected vehicles at no
charge to the vehicle owner.
To assist vehicle owners to have this repair completed when parts are available, dealers should:
• Arrange for a mobile repair at the owner’s location, or:
• Arrange to pick up the owner’s vehicle and drive it to the dealership for repairs.
• Re-deliver the owner’s vehicle after repairs have been completed.
• Pick-up and delivery and mobile service should be made available for all customers. Refer to
the Rental and Claiming sections for further details.
IMPORTANT: The 20-inch wheels that are removed from the vehicle cannot be returned to the
customer even if a part scrap notice is issued.
NOTE: Some vehicles may have had the wheels and tires previously replaced and currently have the
correct 21-inch wheels installed. These vehicles do not require the wheels and tires to be replaced
again but will still require the BCM As-Built Data update to complete the FSA. See the VIN list
attachment for details.
OWNER NOTIFICATION MAILING SCHEDULE
Owner letters are expected to be mailed the week of October 30, 2023. Dealers should repair any
affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.
© Copyright 2023 Ford Motor Company
ATTACHMENTS
• Administrative Information
• Labor Allowances and Parts Ordering Information
• Technical Information
• Mobile Service Repair Assessment
• Mobile Repair/Vehicle Pickup and Delivery Record
• Owner Notification Letter
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician
System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or
listed under the SSSC tab.
Sincerely,
Stacy L. Balzer
© Copyright 2023 Ford Motor Company
Administrative Information
Page 1 of 4
Customer Satisfaction Program 23B36
MOBILE SERVICE REPAIR ASSESSMENT LEVEL
• All repairs in this program have the following assessment level:
– Wheel and Tire Mobile Service
MOBILE REPAIR RECOMMENDATIONS
• Confirm with the customer a mobile repair is feasible.
• Check OASIS before going to the customer’s home or business to confirm if any other
outstanding FSA needs to be completed.
• Transportation – A Specialized Mobile Service unit vehicle may not be required if tires and
wheels are mounted and balanced at the dealership prior to mobile repair.
MOBILE REPAIR ADDITIONAL INFORMATION
Please ensure the technician brings the following to the mobile repair destination:
• Printed Technical Instructions
• Printed Repair/Work Order or any other necessary documentation as customer copy(s)
o Documents could also be emailed to the customer.
• Shirt/uniform and vehicle graphic with the dealership or Ford logos are recommended.
• Recommended tools and cleaning supplies: Standard equipment for balancing wheels and
tires as well as FDRS to program the Tire Pressure Monitor System sensors and updating the
BCM software.
MOBILE REPAIR QUESTIONS AND ASSISTANCE
• For questions and assistance, contact the Special Service Support Center (SSSC) via the
SSSC Web Contact Site. Work with Dealership warranty administrator to create a SSSC
contact ID#.
• Once an SSSC agent responds to the new contact ID#, you may opt to call the SSSC hotline:
(800) 325-5621.
MOBILE REPAIR CLAIMING QUESTIONS
Dealers participating in the Remote Experience Program:
• Refer to Electronic Field Communication – EFC12071 2023 Remote Experience Program.
Dealers NOT participating in the 2023 Remote Experience Program:
• For questions and assistance, contact the Special Service Support Center (SSSC) via the
SSSC Web Contact Site. Work with the Dealership warranty administrator to create an SSSC
contact ID#.
• Once an SSSC agent responds to the new contact ID#, you may opt to call the SSSC hotline:
(800) 325-5621.
© Copyright 2023 Ford Motor Company
Administrative Information
Page 2 of 4
Customer Satisfaction Program 23B36
OASIS ACTIVATION
• OASIS will be activated on October 12, 2023
FSA VIN LISTS ACTIVATION
FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com on October 12,
2023. Owner names and addresses will be available by November 20, 2023.
NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle
registration records. The use of such motor vehicle registration data for any purpose other than in
connection with this program is a violation of law in several states, provinces, and countries.
Accordingly, you must limit the use of this listing to the follow-up necessary to complete this service
action.
SOLD VEHICLES
• Owners of affected vehicles will be directed to dealers for repairs.
• Immediately contact any of your affected customers whose vehicles are not on your VIN list
but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when
available) and schedule a service date.
• Correct other affected vehicles identified in OASIS which are brought to your dealership.
• Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle
inventory.
STOCK VEHICLES
• Correct all affected units in your new vehicle inventory before delivery.
• Use OASIS to identify any affected vehicles in your used vehicle inventory.
TITLE BRANDED / SALVAGED VEHICLES
Affected title-branded and salvaged vehicles are eligible for this service action.
OWNER REFUNDS
Refunds are not approved for this program.
RENTAL VEHICLES
Rental vehicles are not approved for this program.
PICK-UP AND DELIVERY- Participating Dealers
Dealers participating in the Remote Experience Program:
• Refer to EFC12071, 2023 Remote Experience Program, Pickup & Delivery (PDL) Offset
section for additional details.
PICK-UP AND DELIVERY- Non-participating Dealers
Dealers not participating in the 2023 Remote Experience Program for Pick-up & Delivery are
authorized to claim unique services for completing this program.
• Dealers are authorized to claim one-half labor hour per repair for vehicle pick-up & delivery
services. Refer to Labor Allowances for details.
• Dealers must retain a Vehicle Pick-up & Delivery Record with the repair order documentation.
© Copyright 2023 Ford Motor Company
Administrative Information
Page 3 of 4
Customer Satisfaction Program 23B36
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
• For related damage and access time requirements, refer to the Warranty and Policy Manual /
Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances
for FSAs / Related Damage.
• For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is
required, although related damage must be on a separate repair line with the “Related
Damage” radio button checked.
o Ford vehicles – 3 years or 36,000 miles
• For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval
Request to the SSSC Web Contact Site before completing the repair.
CLAIMS PREPARATION AND SUBMISSION
• Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty
Solution (OWS) online.
o When entering claims:
▪ Claim type 31: Field Service Action
▪ Sub Code: 23B36
▪ Customer Concern Code (CCC): TC8 – Incorrect Size
▪ Condition Code (CC): 16
▪ Causal Part Number: 1007, Quantity 0
o For additional claims preparation and submission information, refer to the Recall and
Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
• Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a
separate repair line from the FSA with the same claim type and subcode as described in Claim
Entry above.
IMPORTANT: Click the Related Damage Indicator radio button.
• Pickup & Delivery:
o Dealers participating in the Remote Experience Program –
▪ Refer to EFC12071, 2023 Remote Experience Program, Pickup & Delivery
(PDL) Offset section for additional details.
o Dealers NOT participating in the Remote Experience Program –
▪ Dealers are authorized to claim one-half labor hour per repair for vehicle pickup
and delivery services.
▪ Dealers must retain a Vehicle Pick-up and Delivery Record with the repair order
documentation.
© Copyright 2023 Ford Motor Company
Administrative Information
Page 4 of 4
Customer Satisfaction Program 23B36
CLAIMS PREPARATION AND SUBMISSION (continued)
• Mobile Repair:
o Dealers participating in the Remote Experience Program –
▪ Refer to Electronic Field Communication – EFC12071 2023 Remote Experience
Program.
o Dealers NOT participating in the Remote Experience Program –
▪ Mobile repair allowances can be claimed for dealer-performed mobile repairs.
Dealers that are working with Ford-contracted mobile repair companies should
refer to those companies for claiming instructions.
▪ For dealer-performed mobile repairs, retain a copy of the Service Management
signed record with the repair order documentation.
▪ Claim the mobile repair allowance Labor Operation Code 23B36MM along with
the applicable Labor Operation Code for the repair (refer to the Labor
Allowances table).
© Copyright 2023 Ford Motor Company
Labor Allowances and Parts Ordering Information
Page 1 of 2
Customer Satisfaction Program 23B36
LABOR ALLOWANCES
Description Labor Operation Labor Time
Replace all 4 wheels and tires. Replace and reprogram all 4
TPMS sensors.
23B36B 1.6 Hours
Update BCM As-Built data. Replace Safety Certification
Label and TREAD Act Label.
23B36C 0.5 Hours
This allowance is only for non-eligible 2023 Remote
Experience Program Dealers.
Can be used when the repair takes place away from the
dealership
If Additional Time is Required Due to Travel, Please Submit
an SSSC Approval Form.
23B36MM 0.5 Hours
Vehicle Pick-up and Delivery Allowance:
This allowance is only for non-eligible 2023 Remote
Experience Program Dealers.
NOTE: This allowance is for dealer-performed vehicle pickup/
delivery for dealership repairs only. Can only be claimed
once, regardless of outstanding FSAs repaired.
23B36PP 0.5 Hours
PARTS REQUIREMENTS / ORDERING INFORMATION
Part Number Description
Order
Quantity
Claim
Quantity
LB5Z-1007-F 21 Inch Street Package Wheel 4 4
9003-3432400-PREL 21 Inch Street Package Tire 4 4
JX7Z-1A189-C TPMS Sensor 4 4
NOTE: Not all vehicles will require the wheels and tires to be replaced
Order your parts requirements through normal order processing channels. To guarantee the shortest
delivery time, an emergency order for parts must be placed.
Special Program Part Ordering: (Order prior to scheduling service appointment)
To place an order for the VIN-specific TREAD Act and Safety Certification labels, submit a VINspecific
Part Order contact via the SSSC Web Contact Site.
Part Number Description
Order
Quantity
Claim
Quantity
– TREAD Act Label 1 0
– Safety Certification Label 1 0
DEALER PRICE
For the latest prices, refer to DOES II.
© Copyright 2023 Ford Motor Company
Labor Allowances and Parts Ordering Information
Page 2 of 2
Customer Satisfaction Program 23B36
PARTS RETENTION, RETURN, & SCRAPPING
Follow the provisions of the Warranty and Policy Manual, Section 1 – WARRANTY PARTS
RETENTION AND RETURN POLICIES. If a replaced part receives a scrap disposition, the part must
be scrapped by all applicable local, state, and federal environmental protection and hazardous
material regulations. Federal law prohibits selling motor vehicle parts or components that are under
safety, compliance, or emissions recall.
NOTE: The 20-inch wheels that were removed from the vehicle cannot be returned to the
customer even if a part scrap notice is issued.
EXCESS STOCK RETURN
The excess stock returned for credit must have been purchased from Ford Customer Service Division
by Policy Procedure Bulletin 4000.
REPLACED FSA PARTS INSPECTION AND SIGN OFF
Effective March 1st, 2021, all parts replaced as part of an FSA repair with a repair order open date of
March 1st, 2021, or later must be inspected and signed off on the repair order by a member of your
dealer’s fixed operations management team or an employee the task has been delegated to. If the
task is to be delegated to a non-management employee, the employee needs to be someone other
than the technician who completed the repair and needs to understand the importance of completing
this task consistently and accurately.
• All parts replaced as part of an FSA repair should be returned to the parts department
following the Warranty Parts Retention and Return Policies.
• Inspect the replaced parts to verify the FSA repair was completed.
• If the FSA repair is found to be complete, the designated employee signs the repair order line
or parts return stamp area (electronic or hand signed) for the FSA repair indicating the parts
were inspected and validated to have been replaced.
• After the parts have been inspected, they should be handled based on the guidance in the
parts status report in the Online Warranty System (Hold, Return, CORE, Scrap, etc.).
• This process is subject to review during warranty audits for FSA repairs with a repair order
open date of March 1st, 2021, or later. Any eligible FSA claims requiring parts replacement
found not to have been inspected and signed off during a warranty audit will be subject to
chargeback and consideration for enrollment into the Dealer Incomplete Recall Repair
Process.
Note: Other approvals (electronic or handwritten) for add-on repair lines, dealer-owned vehicle
repairs, and repeat repairs do not qualify as FSA parts inspection approvals. The post-repair FSA
parts inspection process (electronic or handwritten) is independent of other warranty approval
requirements. The approval by the designated employee implies that the FSA parts were found to be
replaced and must be able to be identified on the Repair Order. If multiple FSAs require approval on a
single Repair Order, each applicable occurrence will require individual post-repair approval by the
designated employee.
© Copyright 2023 Ford Motor Company
Ford Motor Company
Ford Customer Service Division
P. O. Box 1904
Dearborn, Michigan 48121
October 2023
Customer Satisfaction Program 23B36
Mr. John Sample
123 Main Street
Anywhere, USA 12345
Your Vehicle Identification Number (VIN): 12345678901234567
At Ford Motor Company, we are committed not only to building high-quality, dependable products but
also to building a community of happy, satisfied customers. To demonstrate that commitment, we are
providing a no-charge Customer Satisfaction Program for your vehicle with the VIN shown above.
Why are you receiving
this notice?
When you took delivery of your 2023 Ford Explorer ST with the ST Street
Pack, your vehicle incorrectly came with 20” Machined / Ebony painted
wheels in place of 21” Ebony Painted wheels.
What will Ford and
your dealer do?
In the interest of customer satisfaction, Ford Motor Company has authorized
your dealer to replace your existing wheels with new 21” Ebony Painted
wheels and tires, update the vehicle software, and replace the Safety
Certification and TREAD Act labels free of charge (parts and labor) under
the terms of this program.
Upon completion of this service, as a token of our appreciation for your time,
we will gift you with 40,000 Ford Pass Rewards points. These points can be
used for an oil change, detailing, or towards accessories on
accessories.ford.com. These points should appear in your Ford Pass
Rewards balance within 10 days after completion of this service.
This Customer Satisfaction Program will be in effect until October 31, 2024
regardless of mileage. Coverage is automatically transferred to subsequent
owners.
How long will it take? Service for this update should take less than 2.5 hours. However, due to
service scheduling requirements, your dealer may need your vehicle for a
longer period of time.
© Copyright 2023 Ford Motor Company
What should you do?
What if you no longer
own this vehicle?
Can we assist you
further?
Please call your dealer without delay to schedule a service appointment for
Customer Satisfaction Program 23B36. Provide the dealer with your VIN,
which is printed near your name at the beginning of this letter.
If you do not already have a servicing dealer, you can access
ford.com/support for dealer addresses, maps, and driving instructions.
Ford Motor Company wants you to have this service action completed on
your vehicle. The vehicle owner is responsible for making arrangements to
have the work completed.
NOTE: You can receive information about Recalls and Customer
Satisfaction Programs through our FordPass App. The app can be
downloaded through the App Store or Google Play. In addition, there are
other features such as reserving parking in certain locations and controlling
certain functions on your vehicle (lock or unlock doors, remote start) if it is
equipped to allow control.
If you no longer own this vehicle and have an address for the current owner,
please forward this letter to the new owner.
You received this notice because our records, which are based primarily on
state registration and title data, indicate that you are the current owner.
If you have difficulties getting your vehicle repaired promptly and without
charge, please contact your dealership’s Service Manager for assistance.
RETAIL OWNERS: If you have questions or concerns, please contact our
Ford Customer Relationship Center at 1-866-436-7332 and one of our
representatives will be happy to assist you. If you wish to contact us through
the Internet, our address is ford.com/support.
For the hearing impaired call 1-800-232-5952 (TDD). Representatives are
available Monday through Friday: 8:00 AM – 8:00 PM (Eastern Time).
FLEET OWNERS: If you have questions or concerns, please contact our
Ford Pro Contact Center at 1-800-34-FLEET, choose Option #1, and one
of our representatives will be happy to assist you. If you wish to contact us
through the Internet, our address is fleet.ford.com.
Representatives are available Monday through Friday: 7:00 AM – 11:00 PM
and Saturday 7:00 AM – 5:00 PM (Eastern Time).
Thank you for your attention to this important matter.
Ford Customer Service Division
Mobile or Pick-Up and Delivery Repair Record
Page 1 of 1
Customer Satisfaction Program 23B36
MOBILE REPAIR / VEHICLE PICK-UP AND DELIVERY
RECORD
VIN ____________________________ received (check one):
☐ Mobile Repair
☐ Pick-up and/or delivery service
As outlined below for the 23B36 Field Service Action program.
☐ Mobile Repair – Date: _______________
OR
☐ Pick-up – Date: _______________
☐ Delivery – Date: _______________
Repair Order # Repair Order Date
Service Manager Signature Date
Mobile Service Repair Assessment
Page 1 of 2
Customer Satisfaction Program 23B36
Mobile Service Repair Assessment
Assessment levels have been identified to help determine the ease of performing eligible mobile
service repairs for a Field Service Action (FSA) outside of the dealership service facility.
Dealer Bulletin
Within Attachment I of the dealer bulletin a mobile service repair assessment level(s) will be
provided. These assessment levels have been determined using the amount of time, equipment
and labor identified to perform the intended service action.
Assessment Levels
– Mobile Reprogramming
– Light Mobile Service
– Enhanced Mobile Service
– Advanced Mobile Service
– Wheel and Tire Mobile Service
– Not a Mobile Service Repair
Description of each level that is used to determine the overall assessment.
– Mobile Reprogramming
• Module Programming or similar type services
• Minimum tools maybe required other than an IDS/FDRS setup
• FDRS programming that requires internet connection (wi-fi or mobile hotspot)
• Make sure vehicle has a charge port to ensure battery voltage is maintained during
flashing of the module(s)
• Repairs not greater than 1 hour in length (including time to wait for programming)
Note: The location will need a charging station or wall box to maintain the 12-volt battery.
– Light Mobile Service
• Interior repair procedures that do not require seat, dash, or headliner removal
• Under hood repairs that do not require large component removal
• Exterior repairs that do not require large component/panel removal
• Repairs may require standard hand tools (Access to a Technician starter kit or similar)
Mobile Service Repair Assessment
Page 2 of 2
Customer Satisfaction Program 23B36
– Enhanced Mobile Service
• A two-person process is required anytime a procedure requires work under the
vehicle
• Brake Inspection and Brake Repair/Replacement
• Limited Suspension Component replacement (no alignment)
• Under Vehicle access for limited repairs (no large component removal)
• Vehicle Check Up – VCU
• Pre-Delivery Inspection – PDI
• Used Car Inspection/Presale Inspection
• May require floor jack, jack stands, and impact tools
Note: Wheel lock may be required.
– Advanced Mobile Service
• Fluid Exchange/Oil Change
• Light Repairs
• Brake Hydraulic Repairs
– Wheel and Tire Mobile Service
• Tire Removal from Wheel
• Tire Balancing
• Tire Repair
Note: Specialized Mobile Service unit and equipment including Tire balancer and Tire
Changer required.
– Not a Mobile Service Repair
• Large component removal
• BEV Battery Replacement
• Requires a vehicle hoist – to complete the repair (more than inspection)
• Required vehicle alignment
• Requires significant vehicle disassembly
• Repairs greater than 2-3 hours
• Any repairs that require M-Time
• Includes a service procedure where the vehicle owner may be distressed about the state
of their vehicle
TECHNICAL INSTRUCTIONS
PAGE 1 OF 6
CUSTOMER SATISFACTION PROGRAM 23B36
CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
10/2023
CERTAIN 2023 MODEL YEAR EXPLORER ST VEHICLES WITH THE STREET
PACKAGE — WHEEL AND TIRE REPLACEMENT
SERVICE PROCEDURE
1. Dealers are to order a new set of labels per Vehicle Identification Number (VIN), from the Special
Service Support Center (SSSC) BEFORE scheduling a vehicle for service.
NOTE: It may take several days for labels to arrive. Do NOT schedule vehicle repair until labels arrive
and VIN is verified.
NOTE: Labels are VIN specific.
– All vehicles are to have Tire and Loading Information (TREAD), and Safety Certification labels
replaced.
2. Confirm that the VIN on the respective new labels match the VIN on the vehicle. See Figure 1.
• If the VIN does not match, contact the SSSC before proceeding with this program.
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
2035F
TREAD
LABEL
SAFETY
CERTIFICATION
LABEL
FIGURE 1
NOTE: Federal Motor Vehicle Safety Standard (FMVSS) No. 567.4 requires the label be permanently
affixed in such a manner that it cannot be removed without destroying or defacing it. Placing one
label over another without removing the first would violate this FMVSS standard.
NOTE: Laws may vary by state and region. Concealing or misrepresenting the identity of motor vehicle
could be a violation of code resulting in a misdemeanor or felony punishable by imprisonment
and/or fines.
TECHNICAL INSTRUCTIONS
PAGE 2 OF 6
CUSTOMER SATISFACTION PROGRAM 23B36
CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
10/2023
3. Are the correct 21-inch wheels currently installed on the vehicle?
Yes – Proceed to Step 7. Do NOT replace the 21-inch wheels and tires.
No – Proceed to Step 4.
4. Remove all four wheels and tires. Follow the Workshop Manual (WSM) procedures in Section
204-04A.
5. Install the new tire pressure monitoring system (TPMS) sensors into the new wheels and tires. Follow
the WSM procedures in Section 204-04B.
6. Install the new wheels and tires. Follow the WSM procedures in Section 204-04A.
Module Programming
NOTE: Program appropriate vehicle modules before performing diagnostics and clear all Diagnostic
Trouble Codes (DTCs) after programming. For DTCs generated after programming, follow normal
diagnostic service procedures.
7. Connect a battery charger to the 12 Volt (V) battery.
NOTE: Verify the negative cable of the charger is installed on a chassis or engine ground and not
the 12V battery negative terminal to prevent the battery saver mode from activating on the
vehicle.
NOTE: If the diagnostic software does not load or if the vehicle cannot be identified properly, make sure
there is a good internet connection and the Vehicle Communication Module (VCM) is properly
connected to the Data Link Connector (DLC).
8. Log into Ford Diagnostic and Repair System (FDRS).
NOTE: Vehicle information is automatically retrieved by the diagnostic software and a Network Test is
run. Vehicle identification data appears on the screen when this is complete.
9. Click Read VIN from Vehicle or manually enter the Vehicle Identification Number (VIN).
NOTE: Available modules are shown on the left hand (LH) side of the screen and available procedures
are listed on the right hand (RH) side of the screen. Modules that are communicating are
highlighted in green.
10. Select Toolbox tab.
11. From the list on the LH side of the screen, select the BCM.
12. From the list on the RH side of the screen, select BCM Configuration App.
13. Click RUN. Follow all on-screen instructions carefully.
TECHNICAL INSTRUCTIONS
PAGE 3 OF 6
CUSTOMER SATISFACTION PROGRAM 23B36
CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
10/2023
2035A
PLASTIC
SCRAPER ONLY
FIGURE 2
14. From the list on the LH side of the screen, select the PCM.
15. From the list on the RH side of the screen, select PCM Relearn Vehicle Data App.
16. Click RUN. Follow all on-screen instructions carefully.
17. Re-learn the Tire Pressure Monitor System (TPMS). Follow the WSM procedures in Section 204-04B.
18. From the list on the RH side of the screen, select Self-Test and click RUN.
19. Click the Run Selected Tests button in the lower right.
20. Click the Clear & Retest button at the top of the screen to clear DTCs in all modules.
21. Disconnect the battery charger from the 12V battery once the programming has completed.
NOTE: Advise the customer this vehicle is equipped with an adaptive transmission shift strategy
which allows the vehicle’s computer to learn the transmission’s unique parameters and improve
shift quality. When the adaptive strategy is reset, the computer will begin a re-learning process.
This re-learning process may result in firmer than normal upshifts and downshifts for several days.
22. Note orientation of the labels. Refer to Figure 1.
23. Remove with a suitable plastic razor blade scraper that will not damage the paint or clear coat of the
vehicle. See Figure 2.
NOTICE: Do NOT use a metal scraper tool, this could cause paint damage.
TECHNICAL INSTRUCTIONS
PAGE 4 OF 6
CUSTOMER SATISFACTION PROGRAM 23B36
CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
10/2023
24. Using mineral spirits and a suitable clean cloth rag remove excess residue from the labels.
See Figure 3.
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
2035B
FIGURE 3
25. Using a clean cloth and isopropyl alcohol remove any remaining residue left from the mineral spirits.
26. Install both new labels in the same location and orientation in which they were removed on the
B-Pillar. See Figures 4 and 5.
STUD FOR
MISSING NUT
2035D
CORRECT
ORIENTATION LABEL
FACING
OUTWARD
INCORRECT
ORIENTATION
LABEL
FACING
INWARD
FIGURE 4
TECHNICAL INSTRUCTIONS
PAGE 5 OF 6
CUSTOMER SATISFACTION PROGRAM 23B36
CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
10/2023
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
2035E
LABEL
FACING
OUTWARD
LABEL
FACING
INWARD
CORRECT
ORIENTATION
INCORRECT
ORIENTATION
FIGURE 5
IMPORTANT NOTE: Federal law prohibits selling motor vehicle parts or components that are
under safety, compliance, or emissions recall. Unless a part is requested to be
returned to Ford, all parts replaced under this FSA must be scrapped in
accordance with all applicable local, state and federal environmental
protection and hazardous material regulations. Refer to the Parts Retention,
Return, & Scrapping section of the FSA dealer bulletin for further information.
TECHNICAL INSTRUCTIONS
PAGE 6 OF 6
CUSTOMER SATISFACTION PROGRAM 23B36
CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
10/2023
Important Information for Module Programming
NOTE: When programming a module, use the following basic checks to ensure programming completes
without errors.
• Make sure the 12V battery is fully charged before carrying out the programming steps and connect
FDRS/scan tool to a power source.
NOTE: A good internet connection is necessary to identify the vehicle and to load the diagnostic software.
• Inspect the Vehicle Communication Module II (VCM II)/Vehicle Communication Module III (VCM III) or
the Vehicle Communication and Measurement Module (VCMM) and the cables for any damage. Make
sure scan tool connections are not interrupted during p rogramming.
• A hardwired connection is strongly recommended.
• Turn off all unnecessary accessories (radio, heated/cooled seats, headlamps, interior lamps, HVAC
system, etc.) and close doors.
• Disconnect/depower any aftermarket accessories (remote start, alarm, power inverter, CB radio,etc.).
• Follow all scan tool on-screen instructions carefully.
• Disable FDRS/scan tool sleep mode, screensaver, hibernation modes.
• Create all sessions key on engine off (KOEO). Starting the vehicle before creating a session will cause
errors within the programming inhale process.
Recovering a module when programming has resulted in a blank module
a. Disconnect the VCM II/VCM III or the VCMM from the data link connector (DLC) and your computer.
b. After ten seconds, reconnect the VCMII/VCMIII or the VCMM to the DLC and the PC. Launch FDRS.
The VCMII/VCMIII or the VCMM icon should turn green in the bottom right corner of the screen. If it
does not, troubleshoot the FDRS to VCM connection.
c. If you are using the same FDRS as the initial programming attempt, select the appropriate VIN from
the Vehicle Identification menu. If you are using a different FDRS, select “Read VIN from Vehicle”
and proceed through the Network Test.
d. In the Toolbox menu, navigate to the failed module and Download/Run Programmable Module
Installation (PMI). Follow the on-screen prompts. When asked if the original module is installed,
select “No” and continue through the installation application.
e. Once programming has completed, a screen may list additional steps required to complete the
programming process. Make sure all applicable steps are followed in order.

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