NHTSA ID Number: 10244714
Manufacturer Communication Number: TSB 23-2311
Summary
Some 2024 Mustang
vehicles built on or before 29-June-2023 may exhibit a rub/scratch/buzz noise coming from the right front passenger side of the IP Topper. This may be due to contact between the IP topper contacting sheet metal by the defroster grille. To correct the condition, follow the Service Procedure to remove the windshield and apply flock tape to the leading edge of the IP topper.
Model:
Issue: Some 2024 Mustang vehicles built on or before 29-June-2023 may exhibit a rub/scratch/buzz noise coming from the right front passenger side of the IP topper. This may be due to contact between the IP topper contacting sheet metal by the defroster grille. To correct the condition, follow the Service Procedure to remove the windshield and apply flock tape to the leading edge of the IP topper.
Action: Follow the Service Procedure to correct the condition on vehicles that meet all of the following criteria:
- 2024 Mustang
- Built on or before 29-June-2023
- Rub/scratch/buzz noise coming from the right front passenger side of the IP topper
Parts
| Service Part Number | Quantity | Description | Unit of Issue | Piece Quantity | Note |
| ZC-23 | As Needed | Motorcraft® Ultra-Clear Spray Glass Cleaner | |||
| 164-R4903 | 1 | Flock Tape Fuzzy Strips (Rotunda Part Number) | 24 | 1 | If unavailable, the Squeak and Rattle Kit (164-R4900) contains this part |
Parts – Only One Of The Following Adhesives
| Service Part Number | Quantity | Description |
| Obtain Locally | As Needed | Sika® SikaTack® MACH 60 |
| Obtain Locally | As Needed | Sika® SikaTack® MACH 30 |
| Obtain Locally | As Needed | Dow® BETASEAL™ Express |
| Obtain Locally | As Needed | Sika Tack ASAP Urethane Adhesive |
Parts – Only One Of The Following Primers
| Service Part Number | Quantity | Description |
| Obtain Locally | As Needed | Sika® Aktivator PRO |
| Obtain Locally | As Needed | Dow® BETAPRIME™ 5504G |
| Obtain Locally | As Needed | Sika® Primer-207 |
Parts – Parts To Inspect And Replace Only If Necessary
| Service Part Number | Quantity | Description |
| PR3Z-6303100-B | 1 | Acoustic Laminated Windshield, SYNC4 |
| PR3Z-6303100-E | 1 | Laminated Windshield |
Service Procedure
Video 1 – Example of IP topper scratch noise with windshield taken out
Video 2 – Example of the IP topper scratch noise in vehicle
1. Does the IP topper make a rub/scratch/buzz noise from the forward right section directly adjacent to the defroster grille? Refer to Videos 1 and 2 for examples.
(1). Yes – proceed on to Step 2.
(2). No – this article does not apply. Refer to the Workshop Manual (WSM) for normal diagnostics.
2. Remove the defroster grille from the IP topper.
NOTE: Use a pry tool and be careful not to damage the topper.
3. Unclip the sun load sensor from the defroster grille.
4. Remove the front windshield. Refer to WSM, Section 501-11, General Procedures, Fixed Glass.
5. Obtain a full section (6 in. long x 1.75 in. wide x .0625 in. thick) of flock tape (fuzzy) strip tape from the Rotunda Squeak and Rattle Kit or obtain flock tape separately from the kit. Wrap the flock tape around the leading edge of the IP topper as seen in Figures 1-2 with only 10 mm of the flock tape should be exposed on the top side of the IP topper, isolating the IP topper from directly touching the sheet metal.
Figure 1 – View from right side of the vehicle with flock tape installed
Figure 2 – View from left side of the vehicle with flock tape installed
6. Re-clip the sun load sensor to the defroster grille and re-install the defroster grille on the IP topper.
7. Re-install the windshield. Refer to WSM, Section 501-11, General Procedures, Fixed Glass.
1 Affected Product
Vehicle
| MAKE | MODEL | YEAR |
| FORD | MUSTANG | 2024 |
1 Associated Document
Manufacturer Communications
23-2311
02 October 2023
- 1.0 mm thick flocking fabric, spunlace cloth backing, soft and comfortable hand feeling, firm flocking, no fluffing, giving you a noble projection screen
- Ultra-black absorbing suede, correct the projection screen, prevent the projection screen from overflowing, and give the screen a clear boundary
- Sturdy water-based environmentally friendly adhesive, strong adhesion, long-lasting without degumming, and the edges will not be warped. Comply with EU RoHS standards
- It is suitable for the borders of paint projection screens and white wall projections, and the DIY production of the borders of projection screens using stainless steel, wooden frame PVC, EVA， and other materials.
- SIZE: 1 in x 16ft ; Can be cut into small pieces freely. Velvet Thickness: 1mm=0.039'' (Soft Warm Touch)
- Self adhesive nylon velvet flocking. Spunlace Nonwoven. Hand feel smooth, soft, colour bright, no odor, no obvious hand print, good rebound ability.The features of nylon flocking power: The flocking power glows with reflective quality when it is squeezed. It will go back to where it is with a hint of luster when it is fully exposed to air for 24 hours
- These felt fabric sheetsare conveniently designed with an adhesive peel-off backing that sticks fast yet still comes off clean when it’s time to remove it. Eliminates the need for messy glues or other adhesives so you can better focus on the task at hand! Great for bulletin board backdrops, costumes, school projects and other classroom application
- VERSATILE USES - Cut to any size & shape you want and use these felt fabric sheets for tons of fun & functional applications: DIY projects, arts & crafts, jewelry box & drawer lining, picture framing, backing & padding for furniture & coasters, wrapping paper, sound absorbtion and more
- It is suitable for the borders of paint projection screens and white wall projections, and the DIY production of the borders of projection screens using stainless steel, wooden frame PVC, EVA， and other materials
- Perfect Cutting Magic Flock for Any Cutting Machine
- Clean and Clear Edge of the Holes for Hotfix Rhinestones
- Rhinestones Super Easy to Brush into the Holes Because of the Perfect Cutting
- Blue Back of the Flock Reusable for Many Times
- Super Easy Weeding While Peel Off the Flock All Dots Will Be Left On the Mat
- Thickness: 1.0mm flocking fabric with spunlace cloth backing, providing a soft, comfortable hand feeling and firm flocking
- Color: Deep black, corrects projection screen and prevents light overflow, creating a clear boundary for the screen
- Adhesive: Strong water-based adhesive, long-lasting without degumming, and suitable for various materials including stainless steel and wooden frames
- Usage: Ideal for paint projection screens, white wall projections, and DIY production of projection screen borders using various materials
- HIGHLY DURABLE: tesa 51608 PET fleece tape combines important features as noise damping, abrasion resistance, and bundling strength while keeping harnesses flexible for an easy harness assembly process. The tape is tear resistant for secure bundling of harnesses.
- EASY TO USE: This tape is optimized for manual application with a rubber-based adhesive that allows for easy handling. It is also hand-tearable for a quicker installation.
- APPLICATIONS: Designed for wire harness bundling in the passenger compartment, providing noise damping and flexibility.
- SPECIFICATIONS: This tape measures 19 mm wide by 25 m long with an 11 mil thickness. It resists temperatures from -40 F to 221 F. Noise Damping (LV312) Class C, Abrasion Resistance (5mm mandrel, LV312) Class A, Abrasion Resistance (10mm mandrel, LV312) Class B.
- TESA: As a multinational company, tesa develops innovative adhesive tapes and self-adhesive product solutions for various industries, commercial customers, and end consumers.
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TECHNICAL SERVICE BULLETIN
Instrument Panel (IP) Topper Rub/Scratch/Buzz Noise From Right Front Passenger Side – Built On Or Before 29- June-2023
23-2311
02 October 2023 Model: Ford
2024 Mustang Built on or before 29-June-2023 Issue: Some 2024 Mustang vehicles built on or before 29-June-2023 may exhibit a rub/scratch/buzz noise coming from the right front passenger side of the IP topper. This may be due to contact between the IP topper contacting sheet metal by the defroster grille. To correct the condition, follow the Service Procedure to remove the windshield and apply flock tape to the leading edge of the IP topper.
Action: Follow the Service Procedure to correct the condition on vehicles that meet all of the following criteria: • 2024 Mustang
• Built on or before 29-June-2023
• Rub/scratch/buzz noise coming from the right front passenger side of the IP topper Parts
Service Part Number Quantity Description Unit of
Issue Piece Quantity Note ZC-23 164-R4903 As Needed
1 Motorcraft® Ultra-Clear Spray Glass Cleaner
Flock Tape Fuzzy Strips (Rotunda Part 24
Number) 1 If unavailable, the Squeak and Rattle Kit (164-R4900) contains this part Parts – Only One Of The Following Adhesives Service Part Number Quantity Description
Obtain Locally As Needed Sika® SikaTack® MACH 60 Obtain Locally As Needed Sika® SikaTack® MACH 30 Obtain Locally As Needed Dow® BETASEAL™ Express
Obtain Locally As Needed Sika Tack ASAP Urethane Adhesive Parts – Only One Of The Following Primers Service Part Number Quantity Description
Obtain Locally As Needed Sika® Aktivator PRO
Obtain Locally As Needed Dow® BETAPRIME™ 5504G Obtain Locally As Needed Sika® Primer-207
Parts – Parts To Inspect And Replace Only If Necessary Service Part Number Quantity Description
PR3Z-6303100-B 1 Acoustic Laminated Windshield, SYNC4 PR3Z-6303100-E 1 Laminated Windshield
Warranty Status: Eligible under provisions of New Vehicle Limited Warranty (NVLW)/Service Part Warranty (SPW)/Special Service Part (SSP)/Extended Service Plan (ESP) coverage. Limits/policies/prior approvals are not altered by a TSB. NVLW/SPW/SSP/ESP coverage limits are determined by the identified causal part and verified using the OASIS part coverage tool.
Labor Times Description 2024 Mustang: Install Flock Tape Following The Service Procedure Includes Time To Remove And Install Windshield (Can Be Claimed With Operation B) (Do Not Use With Any Operations Outside Of This Article) Additional Time To Align Lane Departure Warning System Camera (Can Be Claimed With Operation A) Operation No.
232311A 232311B Time 1.3
Hrs.
0.3
Hrs. Repair/Claim Coding Causal Part: 63044F58 Condition Code: 33 Service Procedure
Video 1 – Example of IP topper scratch noise with windshield taken out Video 2 – Example of the IP topper scratch noise in vehicle 1. Does the IP topper make a rub/scratch/buzz noise from the forward right section directly adjacent to the defroster grille? Refer to Videos 1 and 2 for examples. (1). Yes – proceed on to Step 2.
(2). No – this article does not apply. Refer to the Workshop Manual (WSM) for normal diagnostics.
2. Remove the defroster grille from the IP topper.
NOTE: Use a pry tool and be careful not to damage the topper.
3. Unclip the sun load sensor from the defroster grille.
4. Remove the front windshield. Refer to WSM, Section 501-11, General Procedures, Fixed Glass.
5. Obtain a full section (6 in. long x 1.75 in. wide x .0625 in. thick) of flock tape (fuzzy) strip tape from the Rotunda Squeak and Rattle Kit or obtain flock tape separately from the kit. Wrap the flock tape around the leading edge of the IP topper as seen in Figures 1-2 with only 10 mm of the flock tape should be exposed on the top side of the IP topper, isolating the IP topper from directly touching the sheet metal.
Figure 1 – View from right side of the vehicle with flock tape installed Figure 2 – View from left side of the vehicle with flock tape installed
6. Re-clip the sun load sensor to the defroster grille and re-install the defroster grille on the IP topper.
7. Re-install the windshield. Refer to WSM, Section 501-11, General Procedures, Fixed Glass. © 2023 Ford Motor Company All rights reserved.
NOTE: The information in Technical Service Bulletins is intended for use by trained, professional technicians with the knowledge, tools, and equipment to do the job properly and safely. It informs these technicians of
conditions that may occur on some vehicles, or provides information that could assist in proper vehicle service. The procedures should not be performed by “do-it-yourselfers”. Do not assume that a condition described affects your car or truck. Contact a Ford or Lincoln dealership to determine whether the Bulletin applies to your vehicle. Warranty Policy and Extended Service Plan documentation determine Warranty and/or Extended Service Plan coverage unless stated otherwise in the TSB article. The information in this Technical Service Bulletin (TSB) was ight to supersede this information with updates. The most recent information is available through Ford Motor Company’s on-line technical resources.
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