NHTSA ID Number: 10242845
Manufacturer Communication Number: TSB 23-2072
Summary
Some 2020-2023 Explorer/Aviator all-wheel drive (AWD) vehicles with a hybrid powertrain may experience a harshness and/or vibration felt through the seat, steering wheel and/or center console at 25-50 mph (40-80 km/h). This may be due to constant velocity (CV) joint instability at dynamic angles close to zero. To correct the condition, follow the Service Procedure to install a driveline shim.
Model:
Issue: Some 2020-2023 Explorer/Aviator all-wheel drive (AWD) vehicles with a hybrid powertrain may experience a harshness and/or vibration felt through the seat, steering wheel and/or center console at 25-50 mph (40-80 km/h). This may be due to constant velocity (CV) joint instability at dynamic angles close to zero. To correct the condition, follow the Service Procedure to install a driveline shim.
Action: Follow the Service Procedure to correct the condition on vehicles that meet all of the following criteria:
- 2020-2023 Explorer/Aviator
- AWD
- Hybrid
- Driveline vibration at 25-50 mph (40-80 km/h) felt through the seat, steering wheel and/or center console
Parts
| Service Part Number | Quantity | Description | Unit of Issue | Piece Quantity |
| W722615-S439 | 1 | Shim | 4 | 2 |
W719768-S439 | 1 | Bolt | 4 | 2 |
Quantity refers to the amount of the service part number required to repair the vehicle.
Unit of Issue refers to the number of individual pieces included in a service part number package.
Piece Quantity refers to the total number of individual pieces required to repair the vehicle.
Service Procedure
1. Remove one of the driveshaft center bearing bolts. Do not remove or loosen both bolts at the same time.
2. Insert the shim between the driveshaft center bearing bracket and the body where the bolt was removed (Figures 1-2).
Figure 1
Figure 2
3. Install the longer driveshaft center bearing bracket bolt
4. Hand-tighten the driveshaft center bearing bracket bolt.
5. Repeat Steps 1-4 for the other driveshaft center bearing bracket bolt.
NOTE: Do not remove the driveshaft.
6. Tighten the new longer driveshaft center bearing bracket bolts to 35 lb-ft (48 Nm). Refer to Workshop Manual (WSM) Section 205-01.
8 Affected Products
Vehicles
1 Associated Document
Manufacturer Communications
23-2072
19 September 2023
MC-10242845-0001.pdf 107.101KB
- High Quality: Zinc plated to resist rust and corrosion, not easy to break or fade, sturdy, and durable for long time use
- Various Sizes: The 152 pcs Kit includes 4 sizes 56pcs x 1/64", 48pcs x 1/32", 24pcs x 1/16", 24pcs x 1/8"
- Application: Used for adjusting Body Parts or camber, caster and toe at the front or rear wheels
- Packing: Packed in a durable transparent storage box with label, saves your time of running around looking for a particular size
- Customer Service: Whenever you need us, please free to contact us, we will give you a professional service
- High Quality: Zinc plated to resist rust and corrosion, not easy to break or fade, sturdy, and durable for long time use
- Various Sizes: The 40 pcs Kit includes 4 sizes 10pcs 3/8 x 1/16", 10pcs 3/8x 1/8", 10pcs 1/2 x 1/16", 10pcs 1/2 x 1/8"
- Application: Alignment Shims are widely used for adjusting Body Parts or camber, caster and toe at the front or rear wheels
- Packing: Packed in a durable transparent storage box with label, saves your time of running around looking for a particular size
- Customer Service: Whenever you need us, please free to contact us, we will give you a professional service
- Custom for 2-Post 4-Post Lift: According to the bolt size of 2-post 4-post lift, perfectly fits the 3/4" wedge anchor bolt, ensuring that you can successfully complete the level work of the car lift
- Premium High-Hardness Polymer Construction: Engineered with reinforced plastic composite material, these leveling shims deliver exceptional load-bearing capacity, cture ensures crack resistance under extreme pressure, providing unwavering stability for precision automotive alignment and long-term repair reliability
- Large Capacity: The package contains a box of 96 pieces shims, which includes 24 pieces 1/16" blue shims, 24 pieces 1/8" red shims, 24 pieces 1/4" black shims and 24 pieces 3/64" orange shims. Four-color design, so that you can easily distinguish the different thickness of the lift leveling gasket by color, Different thicknesses and a large number of shims can meet your elevator leveling needs in different scenarios for a long time
- Enhanced U-Shaped Design: Features a precision-engineered 2-inch square U-channel design that increases contact surface area by 40% compared to flat shims, ensuring even force distribution, reducing stress concentration and extending service life by 3x over standard shims
- Necessary Tool for Car Lift Installation: The leveling shims is an indispensable part of the car lift installation, which is used to quickly and accurately adjust the height of the car lift, maintain the balance of the lift, Engineered specifically for auto service bays, these leveling shims serve as the foundational calibration system for all compliant vehicle lifts
- What You Will Get: The package contains a box of 40 pieces auto body and fender alignment shims, which includes 20 pieces 1/16" thick shims and 20 pieces 1/8" thick shims, 3/8" slot. Different thicknesses and a large number of shims can meet your needs in different scenarios for a long time.
- Quality Material: Specially made of quality metal material, to ensure that the auto body and fender alignment shims has excellent load-bearing capacity, not easy to break, durable and long service life, to provide a stable and reliable experience in car maintenance repair.
- Excellent Workmanship: The auto body and fender alignment shims undergo a special coating surface treatment process, silver zinc finish, which can effectively prevent rust and corrosion, making them perfect for use in harsh conditions.
- Professional Design: square U-shaped design increases the force area of the auto body and fender alignment shim, so that the gasket has a better bearing capacity. Plug and play and does not require any sort of modification or drilling. Professional installation is highly recommended.
- Appply: The auto body and fender alignment shims are widely used for adjusting Body Parts or camber, caster and toe at the front or rear wheels, Used for fenders, doors, hoods, bumpers, etc. If there is any problem with the product, please let us know in time, and we will help you solve the problem.
- Package Contents: The package includes 18 pieces of lift leveling shims, comprising 6 pieces each of 1/4-inch, 1/8-inch, and 1/16-inch thickness shims, ensuring sufficient coverage for lift leveling needs without excessive leftover shims
- Upgraded Aluminum Alloy Material: Specially selected T6061 aluminum alloy material is used to ensure that the gasket has corrosion resistance and high strength characteristics, ensuring that the gasket can provide sufficient support and prevent deformation during the lifting of heavy vehicles by the lift
- Custom for 2-Post 4-Post Lift: According to the bolt size of 2-post 4-post lift, perfectly fits the 3/4" wedge anchor bolt, ensuring that you can successfully complete the level work of the car lift, also can apply in truck jib cranes base plate leveling & install
- 2 x 2 Inch U-shaped Enlarged Design: The lift shim adopts an enlarged 2 x 2 inch design, which gives the gasket a larger contact area. Combined with high-strength aluminum alloy material, the gasket ensures better load-bearing performance and meets the leveling and subsequent load-bearing requirements of heavy-duty car lifts
- Necessary Tool for Car Lift Installation: The leveling shims is an indispensable part of the car lift installation, which is used to quickly and accurately adjust the height of the car lift, maintain the balance of the lift, and improve the efficiency of the working quality of car maintenance
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TECHNICAL SERVICE BULLETIN
AWD – Hybrid – Driveline Vibration At 25-50 MPH (40-80 Km/h)
23-2072
19 September
2023 Model:
Ford
2020-2023 Explorer
Lincoln
2020-2023 Aviator AWD Hybrid AWD Hybrid Issue: Some 2020-2023 Explorer/Aviator all-wheel drive (AWD) vehicles with a hybrid powertrain may experience a harshness and/or vibration felt through the seat, steering wheel and/or center console at 25-50 mph (40-80 km/h). This may be due to constant velocity (CV) joint instability at dynamic angles close to zero. To correct the condition, follow the Service Procedure to install a driveline shim.
Action: Follow the Service Procedure to correct the condition on vehicles that meet all of the following criteria:
• 2020-2023 Explorer/Aviator
• AWD
• Hybrid
• Driveline vibration at 25-50 mph (40-80 km/h) felt through the seat, steering wheel and/or center console Parts
Service Part Number Quantity Description Unit of Issue Piece Quantity
W722615-S439 1 Shim 4 2
W719768-S439 1 Bolt 4 2
Quantity refers to the amount of the service part number required to repair the vehicle.
Unit of Issue refers to the number of individual pieces included in a service part number package. Piece Quantity refers to the total number of individual pieces required to repair the vehicle.
Warranty Status: Eligible under provisions of New Vehicle Limited Warranty (NVLW)/Service Part Warranty (SPW)/Special Service Part (SSP)/Extended Service Plan (ESP) coverage. Limits/policies/prior approvals are not altered by a TSB. NVLW/SPW/SSP/ESP coverage limits are determined by the identified causal part and verified using the OASIS part coverage tool.
Labor Times Description 2020-2023 Explorer/Aviator AWD Hybrid: Install Shims Following The Service Procedure, Includes Time For Road Tests To Verify Concern And Repair (Do Not Use With Any Other Labor Operations) Operation No.
232072A Time 0.8
Hrs.
Repair/Claim Coding Causal Part: 4R602 Condition Code: D9 Service Procedure
1. Remove one of the driveshaft center bearing bolts. Do not remove or loosen both bolts at the same time. 2. Insert the shim between the driveshaft center bearing bracket and the body where the bolt was removed (Figures 1-2).
Figure 1 Figure 2 3. Install the longer driveshaft center bearing bracket bolt
4. Hand-tighten the driveshaft center bearing bracket bolt.
5. Repeat Steps 1-4 for the other driveshaft center bearing bracket bolt.
NOTE: Do not remove the driveshaft. 6. Tighten the new longer driveshaft center bearing bracket bolts to 35 lb-ft (48 Nm). Refer to Workshop Manual (WSM) Section 205-01. © 2023 Ford Motor Company All rights reserved.
NOTE: The information in Technical Service Bulletins is intended for use by trained, professional technicians with the knowledge, tools, and
equipment to do the job properly and safely. It informs these technicians of conditions that may occur on some vehicles, or provides information that could assist in proper vehicle service. The procedures should not be performed by “do-it-yourselfers”. Do not assume that a condition described affects your car or truck. Contact a Ford or Lincoln dealership to determine whether the Bulletin applies to your vehicle. Warranty Policy and Extended Service Plan documentation determine Warranty and/or Extended Service Plan coverage unless stated otherwise in the TSB article. The information in this Technical Service Bulletin (TSB) was current at the time of printing. Ford Motor Company reserves the right de this information with updates. The most recent information is available through Ford Motor Company’s on-line technical resources.
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