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SUMMARY:
Ford
is recalling certain model year 2013 Explorer, Taurus, Flex, Fusion, Police Interceptor Sedan and Police Interceptor Utility vehicles; and certain model year 2013 Lincoln MKS, MKT, and MKZ vehicles.
In the affected vehicles, the fuel delivery module may develop a crack, allowing fuel to leak.
CONSEQUENCE:
A fuel leak in the presence of an ignition source may result in a fire.
REMEDY:
Ford will notify owners, and dealers will replace the fuel delivery module, free of charge.
The recall began on July 20, 2013.
Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332. Ford’s recall campaign number is 13S04.
NOTES:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Vehicle has a Recall
December 2, 2015
TO: All U.S. Ford and Lincoln Dealers
SUBJECT: DEMONSTRATION / DELIVERY HOLD – Safety Recall 13S04 – Supplement #5
Certain 2013 Model Year Explorer, Taurus, MKS, Flex, MKT, Fusion, MKZ, and
Police Interceptor Utility and Sedan Vehicles
Fuel Delivery Module Replacement
REF: DEMONSTRATION / DELIVERY HOLD – Safety Recall 13S04 – Supplement #4
Dated August 19, 2013
REASON FOR THIS SUPPLEMENT
- Affected Vehicles: The population has been expanded to include additional vehicles.
- Parts List: The parts requirements list has been updated to simplify parts ordering.
AFFECTED VEHICLES
| Vehicle | Model Year | Assembly Plant | Build Dates |
| Explorer | 2013 | Chicago | Job 1 through March 12, 2013 |
| Police Interceptor Utility | 2013 | Chicago | Job 1 through March 12, 2013 |
| Police Interceptor Sedan | 2013 | Chicago | Job 1 through January 28, 2013 |
| Taurus | 2013 | Chicago | Job 1 through February 25, 2013 |
| MKS | 2013 | Chicago | Job 1 through March 23, 2013 |
| Flex | 2013 | Oakville | Job 1 through January 8, 2013 |
| MKT | 2013 | Oakville | Job 1 through April 19, 2013 |
| Fusion | 2013 | Hermosillo | Job 1 through February 11, 2013 |
| MKZ | 2013 | Hermosillo | Job 1 through February 25, 2013 |
Affected vehicles are identified in OASIS and FSA VIN Lists.
REASON FOR THIS SAFETY RECALL
In the affected vehicles, over time, some of the fuel delivery modules in the fuel tank may develop a crack in the outlet port fitting that could result in a fuel leak. If a leak occurs, a customer may report symptoms of a fuel odor or liquid fuel leak. Fuel leakage in the presence of an ignition source may result in a fire.
SERVICE ACTION
Before demonstrating or delivering any of the vehicles involved in this recall, dealers are to replace the fuel delivery module. This service must be performed on all affected vehicles at no charge to the vehicle owner.
NOTE: A small number of Fusion/MKZ vehicles having specific December 2012 through February 2013 build dates may have been built with updated parts. An inspection can be performed on vehicles within the identified build dates to determine if they can be removed from this program. Refer to Attachment III, Technical Instructions, for applicable vehicle build dates and inspection information.
NOTE: The State of California and the Commonwealth of Massachusetts require the completion of emission related recall repairs prior to vehicle registration renewal. For vehicles registered in these states, please provide the owner with a Vehicle Emission Recall Proof of Correction certificate after the repair has been performed if one is requested by the owner. These certificates may be obtained by contacting your regional office.
OWNER NOTIFICATION MAILING SCHEDULE
Explorer, Taurus, MKS, Flex, MKT, and Police Interceptor Utility and Sedan vehicles:
Original owner letters mailed July 19, 2013. Owner letters for the additional vehicles are expected to be mailed the week of December 14, 2015.
Fusion and MKZ vehicles:
Owner letters mailed the week of August 19, 2013.
PLEASE NOTE:
Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $7,000 per vehicle. Correct all vehicles in your new vehicle inventory before delivery.
ATTACHMENTS
Attachment I: Administrative Information
Attachment II: Labor Allowances and Parts Ordering Information
Attachment III: Technical Information
Attachment IV: Dealer Q & A
Attachment V: Fuel Delivery Module Cross Reference Chart (Removed)
Attachment VI: Lincoln Owner Special Handling (Lincoln Dealers Only)
Owner Notification Letters
Recall Reimbursement Plan
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab.
ATTACHMENT I
DEMONSTRATION / DELIVERY HOLD – Safety Recall 13S04 – Supplement #5
Certain 2013 Model Year Explorer, Taurus, MKS, Flex, MKT, Fusion, MKZ, and
Police Interceptor Utility and Sedan Vehicles – Fuel Delivery Module Replacement
OASIS ACTIVATION
Yes, OASIS was activated on May 30, 2013. OASIS will be activated for the additional vehicles on December 2, 2015.
FSA VIN LISTS ACTIVATION
Yes, FSA VIN list was available through https://web.fsavinlists.dealerconnection.com on May 30, 2013. FSA VIN list for the additional vehicles will be available on December 2, 2015. Owner names and addresses will be available by January 5, 2016.
NOTE: Your FSA VIN list may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle registration data for any purpose other than in connection with this recall is a violation of law in several states, provinces, and countries. Accordingly, you must limit the use of this listing to the follow-up necessary to complete this recall.
STOCK VEHICLES
- Correct all affected units in your new vehicle inventory before delivery.
- Use OASIS to identify any affected vehicles in your used vehicle inventory.
SOLD VEHICLES
- Owners of affected vehicles will be directed to dealers for repairs.
- Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.
- Correct other affected vehicles identified in OASIS which are brought to your dealership.
TITLE BRANDED / SALVAGED VEHICLES
Affected title branded and salvaged vehicles are eligible for this recall.
ADDITIONAL LABOR TIME AND/OR PARTS
- Some vehicles may require additional parts to complete the repair, such as exhaust flange gaskets, single-use fasteners, and other parts that are not listed in the parts table in Attachment II. Refer to the Workshop Manual to identify these parts. Additional parts identified by the Workshop Manual do not require prior approval.
- Submit a request to the SSSC Web Contact Site prior to the repair if you have any of the following:
- Damage that you believe was caused by the covered condition.
- A condition that requires additional labor and/or parts to complete the repair.
- Aftermarket equipment or non-Ford modifications to the vehicle which might prevent the repair of the covered condition.
Requests for approval after completion of the repair may not be granted. Ford Motor Company reserves the right to deny coverage for related damage in cases where the vehicle owner has not had this recall performed on a timely basis. Additional related damage parts are subject to random selection for return to the Ford Warranty Parts Analysis Center (WPAC).
OWNER REFUNDS
- This safety recall must still be performed, even if the owner has paid for a previous repair. Claiming a refund will not close the recall on the vehicle.
- Ford Motor Company is offering a refund for owner-paid repairs covered by this recall if the repair was performed prior to the date indicated in the reimbursement plan, which is posted with this bulletin. Owners are directed to seek reimbursement through authorized dealers or, at their option, directly through Ford Motor Company at P.O. Box 6251, Dearborn, MI 481216251.
- Dealers are also pre-approved to refund owner-paid emergency repairs that were performed away from an authorized servicing dealer after the end date specified in the reimbursement plan. Non-covered repairs, or those judged by Ford to be excessive, will not be reimbursed.
- Refunds will only be provided for the cost associated with fuel delivery module replacement related to fuel leaks.
RENTAL VEHICLES
With proper parts ordering and service appointment scheduling, rental vehicles should not be required. However, if you have a unique circumstance which may require a rental vehicle, please contact the SSSC via the SSSC Web Contact Site.
LINCOLN CLIENT SPECIAL HANDLING
See Attachment VI for instructions related to Lincoln Owner Special Handling.
CLAIMS PREPARATION AND SUBMISSION
- Enter claims using Direct Warranty Entry (DWE) or One Warranty Solution (OWS).
- DWE: refer to ACESII manual for claims preparation and submission information.
- OWS: when entering claims in DMS software, select claim type 31: Field Service Action. The FSA number (13S04) is the sub code.
- Some vehicles may require additional parts to complete the repair, such as exhaust flange gaskets, single-use fasteners, and other parts that are not listed in the parts table in Attachment II. Refer to the Workshop Manual to identify these parts, and claim on the same repair line on which the FSA is claimed. Additional parts identified by the Workshop Manual do not require prior approval from the SSSC.
- Additional labor and/or parts that are not identified in the Workshop Manual must be claimed as related damage on a repair line that is separate from the repair line on which the FSA is claimed. Additional labor and/or parts not identified in the Workshop Manual require prior approval from the SSSC via the SSSC Web Contact Site.
- For rental vehicle claiming, follow Extended Service Plan (ESP) guidelines for dollar amounts. Enter the total amount of the rental expense under Miscellaneous Expense code “Rental”.
- Submit refunds on a separate repair line.
- Program Code: 13S04 – Misc. Expense: ADMIN
- Misc. Expense: REFUND – Misc. Expense: 0.2 Hrs.
- Multiple refunds should be submitted on one repair line and the invoice details for each repair should be detailed in the comments section of the claim.
- On applicable Fusion and MKZ vehicles, if an inspection was performed and the Inspection Failed, labor operation 13S04FF must be submitted for payment before a final repair (13S04E) is submitted for payment. Note that labor operation 13S04AA is a final repair and will close the safety recall for the specified VIN.
- See Attachment VI for claiming instructions related to Lincoln Owner Special Handling.
NOTE: Maintain supporting documentation for all Miscellaneous Expenses according to procedure as identified in the Warranty and Policy Manual.
ATTACHMENT II
DEMONSTRATION / DELIVERY HOLD – Safety Recall 13S04 – Supplement #5 Certain 2013 Model Year Explorer, Taurus, MKS, Flex, MKT, Fusion, MKZ, and
Police Interceptor Utility and Sedan Vehicles – Fuel Delivery Module Replacement
LABOR ALLOWANCES
Explorer / Police Interceptor Utility
| Powertrain | Description | Labor Operation | Labor Time |
| 2.0L EcoBoost (GTDI) FWD | Replace FDM | 13S04B | 2.2 Hours |
| 3.5L TiVCT FWD | Replace FDM | 2.1 Hours | |
| 3.5L TiVCT 4WD | Replace FDM | 2.5 Hours | |
| 3.5L EcoBoost (GTDI) | Replace FDM | 2.7 Hours | |
| 3.7L TiVCT FWD | Replace FDM | 2.3 Hours | |
| 3.7L TiVCT AWD | Replace FDM | 2.8 Hours |
Taurus / MKS / Police Interceptor Sedan
| Powertrain | Description | Labor Operation | Labor Time |
| 2.0L EcoBoost (GTDI)
3.5L EcoBoost (GTDI) | Replace FDM | 13S04C | 1.2 Hours |
| 3.5L/3.7 TiVCT | Replace FDM | 1.1 Hours | |
| Police Interceptor Sedan
| Replace FDM (includes R&I side impact reinforcement) | 1.4 Hours |
Flex / MKT
| Powertrain | Description | Labor Operation | Labor Time |
| 2.0L EcoBoost (GTDI) FWD
3.5L TiVCT FWD | Replace FDM | 13S04D | 2.2 Hours |
| 3.5L TiVCT AWD | Replace FDM | 2.7 Hours | |
| 3.5L EcoBoost (GTDI) | Replace FDM | 2.9 Hours | |
| 3.7L TiVCT FWD | Replace FDM | 2.4 Hours | |
| 3.7L TiVCT AWD | Replace FDM | 2.8 Hours |
Fusion / MKZ – FDM Replacement Labor Time
| Powertrain | Description | Labor Operation | Labor Time |
| 1.6L EcoBoost (GTDI) | Replace FDM | 13S04E | 2.4 Hours |
| 2.0L EcoBoost (GTDI) AWD
3.7L TiVCT AWD | Replace FDM | 2.7 Hours | |
| 2.0L EcoBoost (GTDI) FWD
2.0L HEV 2.5L iVCT 3.7L TiVCT FWD | Replace FDM | 2.3 Hours |
Fusion / MKZ – FDM Inspection (Pass/Fail) Labor Times
| Powertrain | Description | Labor Operation | Labor Time |
| 1.6L EcoBoost (GTDI)
3.7L TiVCT FWD | Inspect FDM – INSPECTION PASS (Includes Fuel Tank R&I) | 13S04AA | 2.1 Hours |
| 2.0L EcoBoost (GTDI) AWD | Inspect FDM – INSPECTION PASS (Includes Fuel Tank R&I) | 2.3 Hours | |
| 2.0L EcoBoost (GTDI) FWD
2.0L HEV 2.5L iVCT | Inspect FDM – INSPECTION PASS (Includes Fuel Tank R&I) | 2.0 Hours | |
| 3.7L TiVCT AWD | Inspect FDM – INSPECTION PASS (Includes Fuel Tank R&I) | 2.4 Hours | |
| 1.6L EcoBoost (GTDI)
3.7L TiVCT FWD | Inspect FDM – INSPECTION FAILED (Does NOT Close Program) ** | 13S04FF | 2.1 Hours |
| 2.0L EcoBoost (GTDI) AWD | Inspect FDM – INSPECTION FAILED (Does NOT Close Program) ** | 2.3 Hours | |
| 2.0L EcoBoost (GTDI) FWD
2.0L HEV 2.5L iVCT | Inspect FDM – INSPECTION FAILED (Does NOT Close Program) ** | 2.0 Hours | |
| 3.7L TiVCT AWD | Inspect FDM – INSPECTION FAILED (Does NOT Close Program) ** | 2.4 Hours |
** When claiming this labor operation, it must be submitted for payment before the final repair is submitted for payment. See “Claims Preparation and Submission”.
PARTS REQUIREMENTS / ORDERING INFORMATION
NOTE: The fuel delivery module part number varies by vehicle. To ensure proper fit, use Ford Catalog Advantage to identify the specific part number by VIN.
| Part Number | Description | Order Quantity |
|---|---|---|
| *-9H307-* | Fuel delivery module (part number varies by vehicle – use Ford Catalog Advantage to identify the specific part number by VIN) | 1 |
4L3Z-9276-AA  | Fuel delivery module seal | 1 |
NOTE: Some vehicles may require additional parts to complete the repair, such as exhaust flange gaskets, single-use fasteners, and other parts. Refer to the Workshop Manual to identify these parts and order through normal parts ordering channels. See Claims Preparation and Submission in Attachment I for claiming instructions.
The DOR/COR number for this recall is 50506.
Order your parts through normal order processing channels.
For questions regarding parts, contact SSSC via the SSSC Web Contact Site.
DEALER PRICE
For latest prices, refer to DOES II.
PARTS RETENTION AND RETURN
Follow the provisions of the Warranty and Policy Manual, Section 1 “WARRANTY PARTS RETENTION AND RETURN POLICIES.”
EXCESS STOCK RETURN
Excess stock returned for credit must have been purchased from Ford Customer Service Division in accordance with Policy Procedure Bulletin 4000.
ATTACHMENT III
CERTAIN 2013 MODEL YEAR EXPLORER, TAURUS, MKS, FLEX, MKT, FUSION,
MKZ, AND POLICE INTERCEPTOR UTILITY AND SEDAN VEHICLES — FUEL
DELIVERY MODULE REPLACEMENT
OVERVIEW
In some of the affected vehicles, over time, the Fuel Delivery Module (FDM) in the fuel tank may develop a crack in the outlet port fitting that could result in a fuel leak. If a leak occurs, a customer may report symptoms of a fuel odor, fuel puddle on the ground, hard or no start, engine stall and/or illumination of the “Service Engine Soon” warning indicator. Fuel leakage in the presence of an ignition source may result in a fire. Before demonstrating or delivering any of the vehicles involved in this recall, dealers are to inspect and/or replace the FDM as directed.
SERVICE PROCEDURE
NOTE: Click HERE to review an FDM replacement “Service Tips” video.
Explorer, Taurus, MKS, Flex, MKT and Police Interceptor Utility and Sedan Vehicles
- Replace the FDM. For additional information, refer to Workshop Manual (WSM) Section 310-01.
Fusion/MKZ Vehicles Only
NOTE: A small number of Fusion/MKZ vehicles having specific December 2012 through February 2013 build dates may have been built with updated parts. An inspection can be performed on vehicles within the identified build dates to determine if they can be removed from this program. Refer to the Fusion/MKZ FDM Inspection Chart in Step 2 for applicable vehicle build dates and inspection information for vehicles that qualify for this inspection option.
- Determine the vehicle build date. Refer to the Fusion/MKZ FDM Inspection chart below.
- Fusion/MKZ vehicles produced between the “Built From” and “Built Through” dates can be inspected to determine if the FDM needs to be replaced. Proceed to Step 3.
- For Fusion/MKZ vehicles built before the dates indicated in the chart, replace the FDM. For additional information, refer to WSM Section 310-01.
FUSION/MKZ FDM INSPECTION CHART
| Vehicle Application | Powertrain | Vehicle Built From and Including | Vehicle Built Through and Including |
| Fusion | 1.6L EcoBoost | 1/14/2013 | 1/21/2013 |
| Fusion / MKZ FWD | 2.0L EcoBoost | 1/14/2013 | 1/21/2013 |
| Fusion/ MKZ AWD | 2.0L EcoBoost | 1/22/2013 | 2/11/2013 |
| Fusion/ MKZ FWD | 2.0L Hybrid | 1/18/2013 | 1/26/2013 |
| Fusion | 2.5L | 12/13/2012 | 1/8/2013 |
| MKZ | 3.7L | 1/21/2013 | 2/25/2013 |
- Remove the fuel tank. For additional information, refer to WSM Section 310-01.
- Inspect the color of the fuel outlet port fitting on top of the FDM. See Figure 1.
- If the color of the fuel outlet port fitting is black, replace the FDM. For additional information, refer to WSM Section 310-01.
- If the color of the fuel outlet port fitting is gray/silver, no further action is necessary. Reinstall the fuel tank. For additional information, refer to WSM Section 310-01.
FIGURE 1
ATTACHMENT IV
DEMONSTRATION / DELIVERY HOLD – Safety Recall 13S04 – Supplement #5 Certain 2013 Model Year Explorer, Taurus, MKS, Flex, MKT, Fusion, MKZ, and
Police Interceptor Utility and Sedan Vehicles – Fuel Delivery Module Replacement
DEALER Q & A
Q1. What is the issue?
- Ford is voluntarily recalling certain 2013 Model Year Explorer, Taurus, MKS, Flex, MKT, Fusion, MKZ, and Police Interceptor Utility and Sedan vehicles to address concerns relating to the fuel delivery module. In the affected vehicles, over time, some of the fuel delivery modules in the fuel tank may develop a crack in the outlet port fitting that could result in a fuel leak. If a leak occurs, a customer may report symptoms of a fuel odor or visible fuel leak. Fuel leakage in the presence of an ignition source may result in a fire.
Q2. Are vehicles safe to drive? What if a customer calls and reports a fuel odor?
- The vehicle is safe to drive if it does not exhibit a fuel odor or leak. If a customer reports a fuel odor or visible fuel leak, they should contact the dealer to arrange for repairs.
Q3. Is this a condition that can occur when the vehicle is turned off?
- Because the fuel delivery module outlet port is above the fuel tank, if a crack occurs, only a small amount of fuel can potentially leak once the vehicle is turned off.
Q4. Are there any early warning signs or symptoms a customer would notice that would indicate a problem?
Q5. Are parts available to repair all affected vehicles? How long will the repair take?
- Parts are available in sufficient quantities to repair all affected vehicles. Order the parts needed for scheduled repairs through normal parts ordering channels. The repair procedure can generally be completed in less than one-half day.
Q6. What about Dealer Stock vehicles?
- Parts are available to repair affected stock vehicles in addition to vehicles that have been sold to owners. Refer to Parts Requirements and Ordering Information in Attachment II for instructions on ordering parts.
Q7. How can a customer see if their vehicle is affected by this recall? A. Customers can see if they are affected by the recall by:
- Logging onto www.FordOwner.com, click “Recall Notices” in the “Service” tab and input their VIN to determine if their vehicle is part of the recall;
- Calling 866-436-7332 in the U.S. or 888-222-7814 in Canada; or
- Contacting a Ford dealer
Q8. Is Fusion Energi (Plug-in Hybrid) affected by this recall?
- Fusion Energi (plug-in hybrid) is not affected by this recall. Although it has similar 2.0L I4 engine and electric motor as the hybrid; it uses a different fuel delivery module design.
Q9. When the part arrives, how can I reference what vehicle it was ordered for?
- When looking up the parts information with the DOR/COR# 50506; the Order Detail screen will list the first 3 & last 8 characters of the VIN.
ATTACHMENT VI
DEMONSTRATION / DELIVERY HOLD – Safety Recall 13S04 – Supplement #5 Certain 2013 Model Year Explorer, Taurus, MKS, Flex, MKT, Fusion, MKZ, and
Police Interceptor Utility and Sedan Vehicles – Fuel Delivery Module Replacement
LINCOLN OWNER SPECIAL HANDLING ALLOWANCE (Applies to sold vehicles only)
To “surprise & delight” Lincoln Owners; Lincoln Dealers are authorized to provide the following services to MKS, MKT and MKZ owners under Safety Recall 13S04.
- Lincoln Service Loaner (Rental) up to 2 days per ESP guidelines
- Fuel Fill (up to $75)
- Vehicle Pick-up and Delivery (up to $100)
- Vehicle Wash and Vacuum (this is expected as part of the Lincoln Commitment Program)
This program is exclusive to Lincoln Dealers. Ford Stand-alone Dealerships servicing Lincoln Owners are not authorized to claim the special handling allowance. Owners will not be notified of this service in owner mailings.
CLAIMS PREPARATION AND SUBMISSION
- Enter claims using Direct Warranty Entry (DWE) or One Warranty Solution (OWS).
- DWE: refer to ACESII manual for claims preparation and submission information.
- OWS: when entering claims in DMS software, select claim type 31: Field Service Action. The FSA number (13S04) is the sub code.
- Rental: Follow Extended Service Plan (ESP) guidelines for dollar amounts. Enter the total amount of the Service Loaner (Rental) expense under Miscellaneous Expense Code “RENTAL”. Expenses for more than two days require prior approval from the Special Service Support Center.
- Expense Code: RENTAL
- Expense Amount: Total amount
- Fuel Fill: Enter Miscellaneous Expense Code “FUEL” with actual cost up to $75
- Expense Code: FUEL
- Expense Amount: Total amount
- Vehicle Pick-up and Delivery: Enter Miscellaneous Expense Code “LCHP” with actual cost up to $100
- Expense Code: LCHP
- Expense Amount: Total amount
- Maintain supporting documentation for all Miscellaneous Expenses according to procedure as identified in the Warranty and Policy Manual.
