23U07 – Mismatched Front Recaro Seats Inspection/Replacement – 2024 Ford Mustang

SEOCONTENT-START

© Copyright 2023 Ford Motor Company
Stacy L. Balzer Ford Motor Company
Operating Director P. O. Box 1904
Service Engineering Operations Dearborn, Michigan 48121 Ford Customer Service Division September 29, 2023
TO: All U.S. Ford and Lincoln Dealers
SUBJECT: NEW VEHICLE RECOMMENDED DELIVERY HOLD
Update Before Sale 23U07 Certain 2024 Model Year Mustang Vehicles Equipped with Front Recaro Seats Mismatched Front Recaro Seats Inspection/Replacement
PROGRAM TERMS
This program will be in effect through September 30, 2024, for unsold vehicles, or up to 60 days post the warranty start date (to allow for sales reporting and claim processing).
AFFECTED VEHICLES
Vehicle Model Year Assembly Plant Build Dates
Mustang 2024 Flat Rock July 11, 2023 through August 11, 2023 US population of affected vehicles: 58. Affected vehicles are identified in OASIS and FSA VIN Lists.
REASON FOR THIS PROGRAM
Some of the affected vehicles were built with mismatched front Recaro seats.
SERVICE ACTION
Before delivering any new in-stock vehicles involved in this program, dealers are to visually inspect both front Recaro seats to ensure they match and if a mismatched set of front seats is present, replace the incorrect front seat.
NOTE: If a seat replacement is needed, see the Recaro Seat Material/Color Look-Up Tables attachment to determine which seat configuration the vehicle was intended to be built with.
This service must be performed on all affected vehicles at no charge to the vehicle owner. For new vehicle storage guidelines, refer to EFC13033, Storage Guidelines for New Vehicles.
OWNER NOTIFICATION MAILING SCHEDULE
Owner letters will not be mailed for this program.
ATTACHMENTS
• Administrative Information
• Labor Allowances and Parts Ordering Information
• Technical Information
• Recaro Seat Material/Color Look-Up Tables QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab. Sincerely, Stacy L. Balzer © Copyright 2023 Ford Motor Company Update Before Sale 23U07
Administrative Information
Page 1 of 2 OASIS ACTIVATION
OASIS will be activated on September 29, 2023.
FSA VIN LISTS ACTIVATION
FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com on September 29, 2023.
NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle registration data for any purpose other than in connection with this program is a violation of law in several states, provinces, and countries.
Accordingly, you must limit the use of this listing to the follow-up necessary to complete this service action.
SOLD VEHICLES
• Correct affected vehicles identified in OASIS which are brought to your dealership within the applicable bumper-to-bumper warranty coverage period.
• Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.
STOCK VEHICLES
• Correct all affected units in your new vehicle inventory before delivery.
• Use OASIS to identify any affected vehicles in your used vehicle inventory.
BRANDED / SALVAGED TITLE VEHICLES
Affected branded / salvaged title vehicles are eligible for this service action.
OWNER REFUNDS
Refunds are not approved for this program.
RENTAL VEHICLES
Rental vehicles are not approved for this program.
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
• For related damage and access time requirements, refer to the Warranty and Policy Manual / Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances for FSA’s / Related Damage.
• For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is required, although related damage must be on a separate repair line with the “Related Damage” radio button checked.
o Ford vehicles – 3 years or 36,000 miles
• For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval Request to the SSSC Web Contact Site before completing the repair. © Copyright 2023 Ford Motor Company Update Before Sale 23U07
Administrative Information
Page 2 of 2 CLAIMS PREPARATION AND SUBMISSION
• Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty Solution (OWS) online.
o When entering claims:
▪ Claim type 31: Field Service Action.
▪ Sub Code: 23U07
▪ Customer Concern Code (CCC): A99 – Misbuilt
▪ Condition Code (CC): 12 – Improper Assembly
▪ Causal Part Number: 5464416, Quantity 0.
o For additional claims preparation and submission information, refer to the Recall and Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
• Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a separate repair line from the FSA with the same claim type and subcode as described in Claim Entry above.
IMPORTANT: Click the Related Damage Indicator radio button. © Copyright 2023 Ford Motor Company Labor Allowances and Parts Ordering Information
Page 1 of 2 Update Before Sale 23U07 LABOR ALLOWANCES
Description Labor Operation Labor Time Visually Inspect That Both Front Seats Match – Pass
Note: Cannot be claimed with any other labor operation
Visually Inspect That Both Front Seats Match – Fail (Should be claimed with 23U07C and 23U07ZZ)
Replace Mismatched Front Seat
(Should be claimed with 23U07B and 23U07ZZ)
Time allowed to submit photos
(Should be claimed with 23U07B and 23U07C)
PARTS REQUIREMENTS / ORDERING INFORMATION
Special Program Part Ordering: 23U07A 23U07B 23U07C 23U07ZZ 0.3 Hour(s) 0.3 Hour(s) 0.5 Hour(s) 0.2 Hour(s) To arrange shipment for a new front Recaro seat, submit a VIN-specific Part Order contact via the SSSC Web Contact Site. A photo is required; see Technical Information for further detail. The replaced seat assembly will be returned to the supplier.
Order the parts below through normal order processing channels: Part Number W717015-S424 Description Seat Bolts (4 in Pkg) Order Quantity
1 Pkg Claim Quantity
4 Bolts To guarantee the shortest delivery time, an emergency order for parts must be placed.
DEALER PRICE
For the latest prices, refer to DOES II.
PARTS RETENTION, RETURN, & SCRAPPING
Follow the provisions of the Warranty and Policy Manual, Section 1 – WARRANTY PARTS RETENTION AND RETURN POLICIES. If a replaced part receives a scrap disposition, the part must be scrapped by all applicable local, state, and federal environmental protection and hazardous material regulations.
EXCESS STOCK RETURN
The excess stock returned for credit must have been purchased from Ford Customer Service Division by Policy Procedure Bulletin 4000. © Copyright 2023 Ford Motor Company Labor Allowances and Parts Ordering Information
Page 2 of 2 Update Before Sale 23U07 REPLACED FSA PARTS INSPECTION AND SIGN OFF
Effective March 1ˢᵗ, 2021 all parts replaced as part of an FSA repair with a repair order open date of March 1ˢᵗ, 2021, or later must be inspected and signed off on the repair order by a member of your dealer’s fixed operations management team or an employee the task has been delegated to. If the task is to be delegated to a non-management employee, the employee needs to be someone other than the technician who completed the repair and needs to understand the importance of completing this task consistently and accurately.
• All parts replaced as part of an FSA repair should be returned to the parts department following the Warranty Parts Retention and Return Policies.
• Inspect the replaced parts to verify the FSA repair was completed.
• If the FSA repair is found to be complete, the designated employee signs the repair order line or parts return stamp area (electronic or hand signed) for the FSA repair indicating the parts were inspected and validated to have been replaced.
• After the parts have been inspected, they should be handled based on the guidance in the parts status report in the Online Warranty System (Hold, Return, CORE, Scrap, etc.). Please visit FMCDEALER > PARTS & SERVICE > WARRANTY ADMINISTRATION & WARRANTY PARTS RETURN for the latest Immediate Scrap List information.
• This process is subject to review during warranty audits for FSA repairs with a repair order open date of March 1ˢᵗ, 2021, or later. Any eligible FSA claims requiring parts replacement found not to have been inspected and signed off during a warranty audit will be subject to chargeback and consideration for enrollment into the Dealer Incomplete Recall Repair Process.
Note: Other approvals (electronic or handwritten) for add-on repair lines, dealer-owned vehicle repairs, and repeat repairs do not qualify as FSA parts inspection approvals. The post-repair FSA parts inspection process (electronic or handwritten) is independent of other warranty approval requirements. The approval by the designated employee implies that the FSA parts were found to be replaced and must be able to be identified on the Repair Order. If multiple FSAs require approval on a single Repair Order, each applicable occurrence will require individual post-repair approval by the designated employee. © Copyright 2023 Ford Motor Company TECHNICAL INSTRUCTIONS
PAGE 1 OF 3 UPDATE PRIOR TO SALE 23U07 CERTAIN 2024 MODEL YEAR MUSTANG VEHICLES EQUIPPED WITH FRONT RECARO SEATS — MISMATCHED FRONT RECARO SEATS INSPECTION/
REPLACEMENT SERVICE PROCEDURE
IMPORTANT! This procedure was modified from the original Workshop Manual procedure (WSM). For this Field Service Action (FSA), if front seat replacement is necessary, all four (4) seat bolts will need to be discarded and replaced with new bolts. Follow these technical instructions carefully. 1. Using the Vehicle Identification Number (VIN) and the Recaro Seat Material/Color Look-Up Tables attachment, find the material/color your VIN should be equipped with. Inspect both front Recaro seats for having the correct material and color Recaro seats as indicated in the attachment.
Refer to Figures 1, 2 and 3 for material and color examples. • Are both seats the same material and color? Yes – No further action is required. Recall complete. No – Use the Recaro Seat Material/Color Look-Up Tables attachment to determine which seat configuration should currently be installed in the vehicle and continue to Step 2. 2. Take a clear photo with both front seats within the photo. Submit the photo to the Special Service Support Center (SSSC) via the SSSC Web Contact Site. Within the contact, provide if the driver
or passenger seat needs to be replaced and what material/color needs to be provided based on the information within the Recaro Seat Material/Color Look-Up Tables attachment and Figure Photos provided at the end of this document. Proceed to Step 3. 3. Order new seat bolts at the same time, through normal ordering channels (refer to the Dealer Bulletin). Once the seat arrives, replace the new front seat. Follow the Workshop Manual procedures in
Section 501-10 and discard and replace all four (4) new seat bolts. See Figure 4. NOTE: The new seat will arrive with a return shipping label. Once the repair is complete, use the original shipping materials and the return label and return the replaced seat back to Recaro. CPR © 2023 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121
09/2023 TECHNICAL INSTRUCTIONS
PAGE 2 OF 3 UPDATE PRIOR TO SALE 23U07 VINYL/SUEDE BLACK ONYX FIGURE 1
VINYL/SUEDE DEEP INDIGO 23660D FIGURE 2 23660E CPR © 2023 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121
09/2023 TECHNICAL INSTRUCTIONS
PAGE 3 OF 3 UPDATE PRIOR TO SALE 23U07 LEATHER BLACK ONYX FIGURE 3 23660F FIGURE 4 23660C IMPORTANT NOTE: Federal law prohibits selling motor vehicle parts or components that are under safety, compliance, or emissions recall. Unless a part is requested to be returned to Ford, all parts replaced under this FSA must be scrapped in accordance with all applicable local, state and federal environmental protection and hazardous material regulations. Refer to the Parts Retention, Return, & Scrapping section of the FSA dealer bulletin for further information. CPR © 2023 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121
09/2023 Recaro Seat Material/Color Look-Up Tables
Page 1 of 3 Update Before Sale 23U07 Note: Use the look-up tables below to determine by VIN, what seat material and color the vehicle should have been built with. The technical information has figures of each seat material and color. Vinyl/Suede – Black Onyx
VIN Seat Material Interior Color Technical Information Figure
1FA6P8R00R5500253 Vinyl/Suede Black Onyx Figure 1
1FA6P8R00R5500608 Vinyl/Suede Black Onyx Figure 1
1FA6P8R01R5500584 Vinyl/Suede Black Onyx Figure 1
1FA6P8R01R5501363 Vinyl/Suede Black Onyx Figure 1
1FA6P8R03R5501915 Vinyl/Suede Black Onyx Figure 1
1FA6P8R04R5500160 Vinyl/Suede Black Onyx Figure 1
1FA6P8R04R5500501 Vinyl/Suede Black Onyx Figure 1
1FA6P8R08R5501084 Vinyl/Suede Black Onyx Figure 1 Vinyl/Suede – Deep Indigo
VIN Seat Material Interior Color Technical Information Figure
1FA6P8R01R5500360 Vinyl/Suede Deep Indigo Figure 2
1FA6P8R02R5500125 Vinyl/Suede Deep Indigo Figure 2
1FA6P8R03R5500473 Vinyl/Suede Deep Indigo Figure 2
1FA6P8R03R5502188 Vinyl/Suede Deep Indigo Figure 2
1FA6P8R04R5500109 Vinyl/Suede Deep Indigo Figure 2
1FA6P8R08R5500081 Vinyl/Suede Deep Indigo Figure 2
1FA6P8R08R5500131 Vinyl/Suede Deep Indigo Figure 2
1FA6P8R08R5500226 Vinyl/Suede Deep Indigo Figure 2
1FA6P8R08R5500260 Vinyl/Suede Deep Indigo Figure 2
1FA6P8R08R5500419 Vinyl/Suede Deep Indigo Figure 2
1FA6P8R09R5500056 Vinyl/Suede Deep Indigo Figure 2 Leather – Black Onyx VIN Seat Material Interior Color Technical Information Figure
1FA6P8CF0R5400683 Leather Black Onyx Figure 3
1FA6P8CF0R5400781 Leather Black Onyx Figure 3
1FA6P8CF0R5401073 Leather Black Onyx Figure 3
1FA6P8CF0R5401283 Leather Black Onyx Figure 3
1FA6P8CF0R5401476 Leather Black Onyx Figure 3
1FA6P8CF0R5401560 Leather Black Onyx Figure 3
1FA6P8CF0R5404104 Leather Black Onyx Figure 3
1FA6P8CF1R5400711 Leather Black Onyx Figure 3
1FA6P8CF1R5400739 Leather Black Onyx Figure 3
1FA6P8CF1R5401826 Leather Black Onyx Figure 3 © Copyright 2023 Ford Motor Company Recaro Seat Material/Color Look-Up Tables
Page 2 of 3 Update Before Sale 23U07 Leather – Black Onyx (Continued) VIN Seat Material Interior Color Technical Information Figure
1FA6P8CF2R5400667 Leather Black Onyx Figure 3
1FA6P8CF2R5400684 Leather Black Onyx Figure 3
1FA6P8CF2R5400703 Leather Black Onyx Figure 3
1FA6P8CF2R5400720 Leather Black Onyx Figure 3
1FA6P8CF2R5401138 Leather Black Onyx Figure 3
1FA6P8CF2R5401186 Leather Black Onyx Figure 3
1FA6P8CF2R5401687 Leather Black Onyx Figure 3
1FA6P8CF2R5402791 Leather Black Onyx Figure 3
1FA6P8CF2R5404363 Leather Black Onyx Figure 3
1FA6P8CF3R5400712 Leather Black Onyx Figure 3
1FA6P8CF3R5400726 Leather Black Onyx Figure 3
1FA6P8CF3R5400774 Leather Black Onyx Figure 3
1FA6P8CF3R5402444 Leather Black Onyx Figure 3
1FA6P8CF3R5402881 Leather Black Onyx Figure 3
1FA6P8CF3R5404131 Leather Black Onyx Figure 3
1FA6P8CF4R5400735 Leather Black Onyx Figure 3
1FA6P8CF4R5401383 Leather Black Onyx Figure 3
1FA6P8CF4R5401948 Leather Black Onyx Figure 3
1FA6P8CF4R5403876 Leather Black Onyx Figure 3
1FA6P8CF5R5402039 Leather Black Onyx Figure 3
1FA6P8CF6R5402387 Leather Black Onyx Figure 3
1FA6P8CF6R5402504 Leather Black Onyx Figure 3
1FA6P8CF7R5400681 Leather Black Onyx Figure 3
1FA6P8CF7R5400695 Leather Black Onyx Figure 3
1FA6P8CF7R5401409 Leather Black Onyx Figure 3
1FA6P8CF7R5401989 Leather Black Onyx Figure 3
1FA6P8CF8R5400723 Leather Black Onyx Figure 3
1FA6P8CF8R5402360 Leather Black Onyx Figure 3
1FA6P8CF9R5400682 Leather Black Onyx Figure 3
1FA6P8CF9R5400701 Leather Black Onyx Figure 3
1FA6P8CF9R5400729 Leather Black Onyx Figure 3
1FA6P8CF9R5400973 Leather Black Onyx Figure 3
1FA6P8CF9R5401363 Leather Black Onyx Figure 3
1FA6P8CF9R5401895 Leather Black Onyx Figure 3
1FA6P8CF9R5402013 Leather Black Onyx Figure 3
1FA6P8CF9R5402285 Leather Black Onyx Figure 3 © Copyright 2023 Ford Motor Company © Copyright 2023 Ford Motor Company
Recaro Seat Material/Color Look-Up Tables
Page 3 of 3 Update Before Sale 23U07 Leather – Black Onyx (Continued)
VIN Seat Material Interior Color Technical Information Figure
1FA6P8CF9R5404201 Leather Black Onyx Figure 3
1FA6P8CFXR5400710 Leather Black Onyx Figure 3
1FA6P8CFXR5401307 Leather Black Onyx Figure 3
1FA6P8CFXR5401937 Leather Black Onyx Figure 3
1FA6P8CFXR5402277 Leather Black Onyx Figure 3

**************************************************************************************************************

**************************************************************************************************************

SEOCONTENT-END