22N05 – One-Time Replacement for Diesel Particulate Filter Assembly Failures – 2022 Ford Super Duty

SEOCONTENT-START

 Copyright 2023 Ford Motor Company
Stacy L. Balzer Ford Motor Company
Operating Director P. O. Box 1904
Service Engineering Operations Dearborn, Michigan 48121
Ford Customer Service Division
June 23, 2023
TO: All U.S. Ford and Lincoln Dealers
SUBJECT: Customer Satisfaction Program 22N05
Certain 2022 Model Year Super Duty 6.7L Diesel Engine
One-Time Replacement for Diesel Particulate Filter Assembly Failures
REF: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Emission Recall 22E05 – Supplement #1
Dated: June 23, 2023
PROGRAM TERMS
After completion of Emissions Recall 22E05 and a claim has been submitted and paid, this customer
satisfaction program provides a one-time repair (if needed) to the Diesel Particulate Filter (DPF) if a
vehicle has already exceeded either the time or mileage warranty limits. This one-time repair will
expire one year after the 22E05 repair completion date, or on December 31, 2026, whichever occurs
first.
Coverage is automatically transferred to subsequent owners.
NOTE: 22N05 will be inactive per VIN if 22E05 owner notification is not required. For example:
• A 22E05 repair was completed before the vehicle was delivered to the customer.
• A 22E05 repair was completed before the 22E05 – Supplement #1 was released.
EXPIRATION DATE – (whichever occurs first)
• One Year after the 22E05 repair completion date
• Or December 31, 2026
VEHICLES COVERED BY THIS PROGRAM
Vehicle Model Year Assembly Plant Build Dates
Super Duty 2022
Kentucky Truck April 25, 2022, through May 10, 2022
Ohio Assembly June 03, 2022 through June 13, 2022
US population of affected vehicles: dependent upon completion of applicable vehicles covered in Field
Service Action (FSA) 22E05. Affected vehicles will be identified in OASIS upon FSA 22E05
completion.
REASON FOR PROVIDING A DPF REPAIR
Before the completion of Emissions Recall 22E05, if a DPF was cracked or damaged, the DTC will not
set or illuminate the Malfunction Indicator Light (MIL), and the ability to detect and report diagnostic
trouble code (DTC) P2002 was disabled. After completion of 22E05, the installed software can detect
a cracked or damaged DPF. 22N05 will provide the customer with a one-time repair to the DPF if it
needs to be replaced.
 Copyright 2023 Ford Motor Company
SERVICE ACTION
Conditional requirements:
• Emissions Recall 22E05 has been completed and claimed
• Malfunction Indicator Lamp (MIL) is displayed
o Several customer drive cycles may be needed before the diagnostic system alerts the
fault in the DPF
• Only diagnostic trouble code (DTC) P2002 is set
If the above conditions are met, dealers are to replace the catalyst and DPF assembly.
This service must be performed at no charge (parts and labor) to the vehicle owner if a vehicle has
already exceeded either the time or mileage warranty limits.
This one-time repair will expire one year after the 22E05 repair completion date, or on December 31,
2026, whichever occurs first.
NOTE: The State of California and the Commonwealth of Massachusetts require the completion of
emission recall repairs before vehicle registration renewal. For vehicles registered in these states,
please provide the owner with a Vehicle Emission Recall Proof of Correction certificate after the repair
has been performed. These certificates may be obtained by contacting your regional office.
OWNER NOTIFICATION MAILING SCHEDULE
Owner Letters for 22E05, which includes reference to 22N05, are expected to be mailed the week of
July 10, 2023. Dealers should repair any affected vehicles that experience DTC P2002 after the
completion of 22E05, whether the customer has received a letter.
PLEASE NOTE:
The sale of uncorrected new vehicles to customers could lead to penalties under applicable
state and Federal regulations. Correct all vehicles in your new vehicle inventory before
delivery.
ATTACHMENTS
Attachment I: Administrative Information
Attachment II: Labor Allowances and Parts Ordering Information
Attachment III: Technical Information
Attachment IV: Mobile Service Repair Assessment
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician
System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or
listed under the SSSC tab.
Sincerely,
Stacy L. Balzer
 Copyright 2023 Ford Motor Company
ATTACHMENT I
Page 1 of 2
Customer Satisfaction Program 22N05
Certain 2022 Model Year Super Duty 6.7L Diesel Engine
One-Time Replacement for Diesel Particulate Filter Assembly Failures
MOBILE SERVICE REPAIR ASSESSMENT LEVEL
• All repairs in this program have the following assessment level:
– Not a Mobile Service Repair
OASIS ACTIVATION
OASIS will be activated after the completion and claim of 22E05 submitted.
FSA VIN LISTS ACTIVATION
FSA VIN Lists will not be activated for this service action.
NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle
registration records. The use of such motor vehicle registration data for any purpose other than in
connection with this recall is a violation of law in several states, provinces, and countries. Accordingly,
you must limit the use of this listing to the follow-up necessary to complete this recall.
SOLD VEHICLES
• Ford has not issued instructions to stop selling/delivering or driving used vehicles under this
emission recall. Owners should contact their dealers for an appointment to have their vehicles
remedied as soon as practicable.
• Immediately contact any of your affected customers whose vehicles are not on your VIN list
but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when
available) and schedule a service date.
• Correct other affected vehicles identified in OASIS which are brought to your dealership.
• Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle
inventory.
STOCK VEHICLES
• Use OASIS to identify and correct all affected vehicles in your new and used vehicle inventory.
BRANDED / SALVAGED TITLE VEHICLES
Affected branded and salvaged title vehicles are eligible for this recall.
OWNER REFUNDS
Refunds are not approved for this program.
RENTAL VEHICLES
Rental vehicles are not approved for this program.
PICK-UP AND DELIVERY- Participating Dealers
Dealers participating in the Remote Experience Program:
• Refer to EFC12071, 2023 Remote Experience Program, Pickup & Delivery (PDL) Offset
section for additional details.
 Copyright 2023 Ford Motor Company
ATTACHMENT I
Page 2 of 2
Customer Satisfaction Program 22N05
Certain 2022 Model Year Super Duty 6.7L Diesel Engine
One-Time Replacement for Diesel Particulate Filter Assembly Failures
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
• For related damage and access time requirements, refer to the Warranty and Policy Manual /
Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances
for FSAs / Related Damage.
• For vehicles within new vehicle powertrain warranty coverage, no SSSC approval is required,
although related damage must be on a separate repair line with the “Related Damage” radio
button checked.
o Ford vehicles – 5 years or 60,000 miles
• For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval
Request to the SSSC Web Contact Site before completing the repair.
CLAIMS PREPARATION AND SUBMISSION
• Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty
Solution (OWS) online.
o When entering claims,
 Claim type 31: Field Service Action
 Sub Code: 22N05
 Customer Concern Code (CCC): E29 – “Check Engine” Light Troubles
 Condition Code (CC): 39 – Missing Part
 Causal Part Number: 5H270
 Part Quantity: 0
o For additional claims preparation and submission information, refer to the Recall and
Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
• Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a
separate repair line from the FSA with the same claim type and subcode as described in Claim
Entry above.
IMPORTANT: Click the Related Damage Indicator radio button.
• Provision for Locally Obtained Supply: Includes Bostik Never-Seez Regular Grade (nickel free)
Anti-Seize and Lubricating Compound or Castrol Molub-Alloy Paste MF (previously called
Castrol Optimol Paste MF).
o Program Code: 22N05
o Misc Expense: OTHER
o Amount: Actual cost up to $2.00
PICK-UP AND DELIVERY- Participating Dealers
o Dealers participating in the Remote Experience Program –
 Refer to EFC12071, 2023 Remote Experience Program, Pickup & Delivery
(PDL) Offset section for additional details.
 Copyright 2023 Ford Motor Company
ATTACHMENT II
Page 1 of 2
Customer Satisfaction Program 22N05
Certain 2022 Model Year Super Duty 6.7L Diesel Engine
One-Time Replacement for Diesel Particulate Filter Assembly Failures
LABOR ALLOWANCES
Description Labor Operation Labor Time
Diagnostics for DTC P2002 MT22N05B Up to 0.5 Hours
Replace DPF Assembly 22N05C 1.9 Hours
PARTS REQUIREMENTS / ORDERING INFORMATION
Part Number Description Order
Quantity
Claim
Quantity
LC3Z-5H270-F Pickup – Catalyst and DPF Assembly As
Needed 1
LC3Z-5H270-G Chassis Cab – Catalyst and DPF Assembly As
Needed 1
W520113-S441 Exhaust Nut (Package Contains 4 Pieces, 6 Pieces
Required) 2 6
W718005-S900 Exhaust Bolt (Package Contains 2 Pieces, 2 Pieces
Required) 1 2
BC3Z-5E241-A Exhaust Pipe Gasket (Package Contains 1 Piece, 2
Pieces Required) 2 2
FC4Z-5J287-A Reductant Injector Gasket 1 1
Order your parts requirements through normal order processing channels. To guarantee the shortest
delivery time, an emergency order for parts must be placed.
Order the parts below through normal order processing channels:
Part Number Description – All Vehicles Order
Quantity
Claim
Quantity
Obtain Locally
Bostik Never-Seez Regular Grade (nickel free) Anti-
Seize and Lubricating Compound
Or Castrol Molub-Alloy Paste MF (previously called
Castrol Optimol Paste MF).
(One container will service multiple vehicles)
Claim as
Misc. Other
Up to $2.00 Total
To guarantee the shortest delivery time, an emergency order for parts must be placed.
DEALER PRICE
For the latest prices, refer to DOES II.
 Copyright 2023 Ford Motor Company
ATTACHMENT II
Page 2 of 2
Customer Satisfaction Program 22N05
Certain 2022 Model Year Super Duty 6.7L Diesel Engine
One-Time Replacement for Diesel Particulate Filter Assembly Failures
PARTS RETENTION, RETURN, & SCRAPPING
Follow the provisions of the Warranty and Policy Manual, Section 1 – WARRANTY PARTS
RETENTION AND RETURN POLICIES. If a replaced part receives a scrap disposition, the part must
be scrapped by all applicable local, state, and federal environmental protection and hazardous
material regulations. Federal law prohibits selling motor vehicle parts or components that are under
safety, compliance, or emissions recall.
EXCESS STOCK RETURN
The excess stock returned for credit must have been purchased from Ford Customer Service Division
by Policy Procedure Bulletin 4000.
REPLACED FSA PARTS INSPECTION AND SIGN OFF
Effective March 1st, 2021, all parts replaced as part of an FSA repair with a repair order open date of
March 1st, 2021, or later must be inspected and signed off on the repair order by a member of your
dealer fixed operations management team or an employee the task has been delegated to. If the task
is to be delegated to a non-management employee, the employee needs to be someone other than
the technician who completed the repair and needs to understand the importance of completing this
task consistently and accurately.
• All parts replaced as part of an FSA repair should be returned to the parts department
following the Warranty Parts Retention and Return Policies.
• Inspect the replaced parts to verify the FSA repair was completed.
• If the FSA repair is found to be complete, the designated employee signs the repair order line
or parts return stamp area (electronic or hand signed) for the FSA repair indicating the parts
were inspected and validated to have been replaced.
• After the parts have been inspected, they should be handled based on the guidance in the
parts status report in the Online Warranty System (Hold, Return, CORE, Scrap, etc.).
• This process is subject to review during warranty audits for FSA repairs with a repair order
open date of March 1st, 2021, or later. Any eligible FSA claims requiring parts replacement
found not to have been inspected and signed off during a warranty audit will be subject to
chargeback and consideration for enrollment into the Dealer Incomplete Recall Repair
Process.
Note: Other approvals (electronic or handwritten) for add-on repair lines, dealer-owned vehicle
repairs, and repeat repairs do not qualify as FSA parts inspection approvals. The post-repair FSA
parts inspection process (electronic or handwritten) is independent of other warranty approval
requirements. The approval by the designated employee implies that the FSA parts were found to be
replaced and must be able to be identified on the Repair Order. If multiple FSAs require approval on a
single Repair Order, each applicable occurrence will require individual post-repair approval by the
designated employee.
ATTACHMENT III
PAGE 1 OF 1
CUSTOMER SATISFACTION PROGRAM 22N05
CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
06/2023
CERTAIN 2022 MODEL YEAR SUPER DUTY VEHICLES EQUIPPED WITH A 6.7L
ENGINE — ONE-TIME REPLACEMENT FOR DIESEL PARTICULATE FILTER
ASSEMBLY FAILURES
SERVICE PROCEDURE
1. Are ALL of the following 3 conditions met?
a. Emissions Recall 22E05 has been completed and claimed for this VIN?
b. Is the Malfunction Indicator Lamp (MIL) displayed.
c. Is Diagnostic Trouble Code (DTC) P2002 Present?
No to ANY of the 3 Conditions – This program does not yet apply.
Yes to ALL 3 of the conditions – Proceed to Step 2.
NOTE: Several customer drive cycles may be needed after 22E05 before the diagnostic system alerts
the fault in the Diesel Particulate Filter (DPF) and sets a code.
2. Install a new DPF. Follow the Workshop Manual (WSM) procedures in Section 309-00C.
IMPORTANT NOTE: Federal law prohibits selling motor vehicle parts or components that are
under safety, compliance, or emissions recall. Unless a part is requested to be
returned to Ford, all parts replaced under this FSA must be scrapped in
accordance with all applicable local, state and federal environmental
protection and hazardous material regulations. Refer to the Parts Retention,
Return, & Scrapping section of the FSA dealer bulletin for further information.
Attachment IV
Page 1 of 2
Customer Satisfaction Program 22N05
Certain 2022 Model Year Super Duty 6.7L Diesel Engine
Diesel Particulate Filter Extended Warranty Coverage
Mobile Service Repair Assessment
Assessment levels have been identified to help determine the ease of performing eligible mobile
service repairs for a Field Service Action (FSA) outside of the dealership service facility.
Dealer Bulletin
Within Attachment I of the dealer bulletin a mobile service repair assessment level(s) will be
provided. These assessment levels have been determined using the amount of time, equipment
and labor identified to perform the intended service action.
Assessment Levels
– Mobile Reprogramming
– Light Mobile Service
– Enhanced Mobile Service
– Advanced Mobile Service
– Wheel and Tire Mobile Service
– Not a Mobile Service Repair
Description of each level that is used to determine the overall assessment.
– Mobile Reprogramming
• Module Programming or similar type services
• Minimum tools maybe required other than an IDS/FDRS setup
• FDRS programming that requires internet connection (wi-fi or mobile hotspot)
• Make sure vehicle has a charge port to ensure battery voltage is maintained during
flashing of the module(s)
• Repairs not greater than 1 hour in length (including time to wait for programming)
Note: The location will need a charging station or wall box to maintain the 12-volt battery.
– Light Mobile Service
• Interior repair procedures that do not require seat, dash, or headliner removal
• Under hood repairs that do not require large component removal
• Exterior repairs that do not require large component/panel removal
• Repairs may require standard hand tools (Access to a Technician starter kit or similar)
Attachment IV
Page 2 of 2
Customer Satisfaction Program 22N05
Certain 2022 Model Year Super Duty 6.7L Diesel Engine
Diesel Particulate Filter Extended Warranty Coverage
– Enhanced Mobile Service
• A two-person process is required anytime a procedure requires work under the
vehicle
• Brake Inspection and Brake Repair/Replacement
• Limited Suspension Component replacement (no alignment)
• Under Vehicle access for limited repairs (no large component removal)
• Vehicle Check Up – VCU
• Pre-Delivery Inspection – PDI
• Used Car Inspection/Presale Inspection
• May require floor jack, jack stands, and impact tools
Note: Wheel lock may be required.
– Advanced Mobile Service
• Fluid Exchange/Oil Change
• Light Repairs
• Brake Hydraulic Repairs
– Wheel and Tire Mobile Service
• Tire Removal from Wheel
• Tire Balancing
• Tire Repair
Note: Specialized Mobile Service unit and equipment including Tire balancer and Tire
Changer required.
– Not a Mobile Service Repair
• Large component removal
• BEV Battery Replacement
• Requires a vehicle hoist – to complete the repair (more than inspection)
• Required vehicle alignment
• Requires significant vehicle disassembly
• Repairs greater than 2-3 hours
• Any repairs that require M-Time
• Includes a service procedure where the vehicle owner may be distressed about the state
of their vehicle
 Copyright 2023 Ford Motor Company
VEHICLE SALE NOTIFICATION FOR 22E05
If you no longer own this vehicle and do not know the current owner, no further action is required.
□ I no longer own this vehicle. Vehicle has been sold/transferred to:
Name
Address Number Street
City State Zip
Ford Motor Company
Ford Customer Service Division
P. O. Box 1904
Dearborn, Michigan 48121
July 2023
Emission Recall 22E05 and Customer Satisfaction Program 22N05
Mr. John Sample
123 Main Street
Anywhere, USA 12345
Your Vehicle Identification Number (VIN): 12345678901234567
Ford Motor Company values you as a customer and is committed to vehicle quality and preserving the
environment. Therefore, we are voluntarily recalling your vehicle with the VIN shown above. Your
vehicle may be equipped with an improperly functioning on-board emission-related diagnostic system
that is not meeting regulatory requirements.
What is the issue? Your vehicle was built with an incorrect powertrain calibration that disables
the functions of the particulate matter (PM) sensor.
What is the effect? Due to this calibration, the PM sensor is likely damaged and cannot perform
its intended purpose, which is to detect excess emissions.
What will Ford and
your dealer do?
Ford Motor Company has authorized your dealer to replace the PM sensor
and reprogram the powertrain control module (PCM) and transmission
control module (TCM) free of charge (parts and labor).
You are eligible for this free service even if you previously used non-Ford
parts to service your vehicle or had your vehicle serviced at a non-Ford
dealer.
After your vehicle’s PCM has been reprogrammed under Emissions Recall
22E05, it may take several driving trips before the diagnostic system will
alert you if there is a fault in the diesel particulate filter (DPF). Please see the
“Readiness for Inspection and Maintenance (I/M) Testing” section in your
Owner Manual for details on the required driving cycles for the diagnostic
system to complete its checks.
If your vehicle later displays the Malfunction Indicator Lamp (MIL) in the
dashboard panel and your dealer determines that there is a fault in the DPF
that sets the specific diagnostic trouble code (DTC) P2002, then under
Customer Satisfaction Program 22N05, Ford Motor Company is offering a
one-time replacement of the DPF free of charge (parts and labor).
(continued on next page)
 Copyright 2023 Ford Motor Company
This space intentionally left blank.
What will Ford and
your dealer do?
(continued)
If required, this one-time repair of your vehicle’s DPF is available beginning
on the date Emissions Recall 22E05 was completed and ending twelve
months after Emissions Recall 22E05 was completed or December 31,
2026, whichever occurs first.
Vehicles will no longer be eligible for Customer Satisfaction Program 22N05
after December 31, 2026, with or without Emissions Recall 22E05
performed. After 22N05 eligibility expires, the DPF remains covered under
your original warranty terms and conditions. Emissions Recall 22E05 will
continue to be eligible until your vehicle is repaired. Coverage is
automatically transferred to subsequent owners.
How long will it take? The time needed for this repair is less than one-half day. However, due to
service scheduling requirements, your dealer may need your vehicle for a
longer period of time.
What if you no longer
own this vehicle?
Please complete and detach the Vehicle Sale Notification at the bottom of
page one (1) and return in the included prepaid envelope if you have sold
the vehicle.
You received this notice because government regulations require that
notification be sent to the last known owner of record. Our records are based
primarily on state registration and title data, which indicate that you are the
current owner.
What should you do?
Please call your dealer without delay to request a service appointment for
Emission Recall 22E05. Provide the dealer with the VIN, which is printed
near your name at the beginning of this letter.
Ford has not issued instructions to stop driving your vehicle under this
emission recall. You can continue to safely drive your vehicle.
If you do not already have a servicing dealer, you can access
ford.com/support for dealer addresses, maps, and driving instructions.
Ford Motor Company wants you to have this recall completed on your
vehicle. The vehicle owner is responsible for making arrangements to have
the work completed.
NOTE: You can receive information about Recalls and Customer
Satisfaction Programs through our FordPass App. The app can be
downloaded through the App Store or Google Play. In addition, there are
other features such as reserving parking in certain locations and controlling
certain functions on your vehicle (lock or unlock doors, remote start) if it is
equipped to allow control.
What happens if you
do not have this
service performed?
It is possible that:
• Your vehicle may not pass emission or smog tests that may be
required in your area.
• Your State Department of Motor Vehicles may not renew your vehicle
registration.
• Your emissions warranty may be reduced.
 Copyright 2023 Ford Motor Company
California and
Massachusetts
Registration
Requirements
The State of California and the Commonwealth of Massachusetts require the
completion of emission recall repairs prior to vehicle registration renewal. If
your vehicle is registered in California or Massachusetts, it is subject to
these requirements.
When your dealer completes this emission recall repair, you will receive a
Vehicle Emission Recall Proof of Correction certificate. Please make sure
that you receive a certificate from your dealer and that you have it with
you when you renew your vehicle registration.
It is also important for you to know that the certificate should be
returned to the Department of Motor Vehicles (DMV) only if it is
requested by the DMV. Otherwise, this certificate is to be held by you
for your records.
In order to ensure your full protection under emissions warranty provisions,
and to avoid any inconvenience when renewing your registration, it is
recommended that you have your vehicle serviced as soon as possible.
Failure to do so could be determined as lack of proper maintenance of your
vehicle.
Thank you for your attention to this important matter.
Ford Customer Service Division

**************************************************************************************************************

© Copyright 2023 Ford Motor Company
Stacy L. Balzer Ford Motor Company
Operating Director P. O. Box 1904
Service Engineering Operations Dearborn, Michigan 48121
Ford Customer Service Division
August 14, 2023
TO: All U.S. Ford and Lincoln Dealers
SUBJECT: Customer Satisfaction Program 22N05 – Supplement #1
Certain 2022 Model Year Super Duty 6.7L Diesel Engine
One-Time Replacement for Diesel Particulate Filter Assembly Failures
REF:
REF:
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Emission Recall 22E05 – Supplement #1
Dated: June 23, 2023
New! NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Emission Recall 22E02
Dated: August 14, 2023
New! REASON FOR THIS SUPPLEMENT
• REF: 22E02 has been added to the program.
• Program Terms, Expiration Date, Vehicles Covered Under This Program, Reason for
Providing A DPF Repair, Service Action, and OASIS Activation: The following sections
have been updated to include recall 22E02.
New! PROGRAM TERMS
After completion of Emissions Recall 22E05 or 22E02 and a claim has been submitted and paid, this
customer satisfaction program provides a one-time repair (if needed) to the Diesel Particulate Filter
(DPF) if a vehicle has already exceeded either the time or mileage warranty limits. This one-time
repair will expire one year after the 22E05 or 22E02 repair completion date, or on December 31,
2026, whichever occurs first.
Coverage is automatically transferred to subsequent owners.
New! EXPIRATION DATE – (whichever occurs first)
• One Year after the 22E05 or 22E02 repair completion date
• Or December 31, 2026
RECALL 22E05 VEHICLES COVERED BY THIS PROGRAM
Vehicle Model Year Assembly Plant Build Dates
Super Duty 2022
Kentucky Truck April 25, 2022, through May 10, 2022
Ohio Assembly June 03, 2022, through June 13, 2022
US population of affected vehicles: dependent upon completion of applicable vehicles covered in Field
Service Action (FSA) 22E05. Affected vehicles will be identified in OASIS upon FSA 22E05
completion.
© Copyright 2023 Ford Motor Company
New! RECALL 22E02 VEHICLES COVERED BY THIS PROGRAM
Vehicle Model Year Assembly Plant Build Dates
Super Duty 2022
Kentucky Truck May 13, 2022, through August 5, 2022
Ohio Assembly June 13, 2022, through August 9, 2022
US population of affected vehicles: dependent upon completion of applicable vehicles covered in Field
Service Action (FSA) 22E02. Affected vehicles will be identified in OASIS upon FSA 22E02
completion.
New! REASON FOR PROVIDING A DPF REPAIR
Before the completion of Emissions Recall 22E05 or 22E02, if a DPF was cracked or damaged, the
DTC will not set or illuminate the Malfunction Indicator Light (MIL), and the ability to detect and report
Diagnostic Trouble Code (DTC) P2002 was disabled. After completion of 22E05, the installed
software can detect a cracked or damaged DPF. 22N05 will provide the customer with a one-time
repair to the DPF if it needs to be replaced.
New! SERVICE ACTION
Conditional requirements:
• Emissions Recall 22E05 or 22E02 has been completed and claimed
• Malfunction Indicator Lamp (MIL) is displayed
o Several customer drive cycles may be needed before the diagnostic system alerts the
fault in the DPF
• Only Diagnostic Trouble Code (DTC) P2002 is set
If the above conditions are met, dealers are to replace the catalyst and DPF assembly.
This service must be performed at no charge (parts and labor) to the vehicle owner if a vehicle has
already exceeded either the time or mileage warranty limits.
This one-time repair will expire one year after the 22E05 or 22E02 repair completion date, or on
December 31, 2026, whichever occurs first.
NOTE: The State of California and the Commonwealth of Massachusetts require the completion of
emission recall repairs before vehicle registration renewal. For vehicles registered in these states,
please provide the owner with a Vehicle Emission Recall Proof of Correction certificate after the repair
has been performed. These certificates may be obtained by contacting your regional office.
OWNER NOTIFICATION MAILING SCHEDULE
Owner Letters for 22E05, which includes reference to 22N05, are expected to be mailed the week of
July 10, 2023. Owner letters for 22E02, which includes reference to 22N05, are expected to be mailed
the week of August 28, 2023. Dealers should repair any affected vehicles that experience DTC P2002
after the completion of 22E05 or 22E02, whether or not the customer has received a letter.
PLEASE NOTE:
The sale of uncorrected new vehicles to customers could lead to penalties under applicable
state and Federal regulations. Correct all vehicles in your new vehicle inventory before
delivery.
© Copyright 2023 Ford Motor Company
ATTACHMENTS
• Administrative Information Attachment
• Labor Allowances and Parts Ordering Information Attachment
• Technical Information Attachment
• Mobile Service Repair Assessment Attachment
• Mobile Repair/Vehicle Pickup and Delivery Record Attachment
• Owner Notification Letters
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician
System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or
listed under the SSSC tab.
Sincerely,
Stacy L. Balzer
© Copyright 2023 Ford Motor Company
Administrative Information Attachment
Page 1 of 2
Recall 22N05 – Supplement #1
MOBILE SERVICE REPAIR ASSESSMENT LEVEL
• All repairs in this program have the following assessment level:
– Not a Mobile Service Repair
New! OASIS ACTIVATION
OASIS will be activated after the completion and claim of 22E05 or 22E02 are submitted.
FSA VIN LISTS ACTIVATION
FSA VIN Lists will not be activated for this service action.
NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle
registration records. The use of such motor vehicle registration data for any purpose other than in
connection with this recall is a violation of law in several states, provinces, and countries. Accordingly,
you must limit the use of this listing to the follow-up necessary to complete this recall.
SOLD VEHICLES
• Ford has not issued instructions to stop selling/delivering or driving used vehicles under this
emission recall. Owners should contact their dealers for an appointment to have their vehicles
remedied as soon as practicable.
• Immediately contact any of your affected customers whose vehicles are not on your VIN list
but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when
available) and schedule a service date.
• Correct other affected vehicles identified in OASIS which are brought to your dealership.
• Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle
inventory.
STOCK VEHICLES
• Use OASIS to identify and correct all affected vehicles in your new and used vehicle inventory.
BRANDED / SALVAGED TITLE VEHICLES
Affected branded and salvaged title vehicles are eligible for this recall.
OWNER REFUNDS
Refunds are not approved for this program.
RENTAL VEHICLES
Rental vehicles are not approved for this program.
PICK-UP AND DELIVERY- Participating Dealers
Dealers participating in the Remote Experience Program:
• Refer to EFC12071, 2023 Remote Experience Program, Pickup & Delivery (PDL) Offset
section for additional details.
© Copyright 2023 Ford Motor Company
Administrative Information Attachment
Page 2 of 2
Recall 22N05 – Supplement #1
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
• For related damage and access time requirements, refer to the Warranty and Policy Manual /
Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances
for FSAs / Related Damage.
• For vehicles within new vehicle powertrain warranty coverage, no SSSC approval is required,
although related damage must be on a separate repair line with the “Related Damage” radio
button checked.
o Ford vehicles – 5 years or 60,000 miles
• For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval
Request to the SSSC Web Contact Site before completing the repair.
CLAIMS PREPARATION AND SUBMISSION
• Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty
Solution (OWS) online.
o When entering claims,
▪ Claim type 31: Field Service Action
▪ Sub Code: 22N05
▪ Customer Concern Code (CCC): E29 – “Check Engine” Light Troubles
▪ Condition Code (CC): 39 – Missing Part
▪ Causal Part Number: 5H270
▪ Part Quantity: 0
o For additional claims preparation and submission information, refer to the Recall and
Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
• Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a
separate repair line from the FSA with the same claim type and subcode as described in Claim
Entry above.
IMPORTANT: Click the Related Damage Indicator radio button.
• Provision for Locally Obtained Supply: Includes Bostik Never-Seez Regular Grade (nickel free)
Anti-Seize and Lubricating Compound or Castrol Molub-Alloy Paste MF (previously called
Castrol Optimol Paste MF).
o Program Code: 22N05
o Misc Expense: OTHER
o Amount: Actual cost up to $2.00
PICK-UP AND DELIVERY- Participating Dealers
o Dealers participating in the Remote Experience Program –
▪ Refer to EFC12071, 2023 Remote Experience Program, Pickup & Delivery
(PDL) Offset section for additional details.
© Copyright 2023 Ford Motor Company
Labor Allowances and Parts Ordering Information Attachment
Page 1 of 2
Recall 22N05 – Supplement #1
LABOR ALLOWANCES
Description Labor Operation Labor Time
Diagnostics for DTC P2002 MT22N05B Up to 0.5 Hours
Replace DPF Assembly 22N05C 1.9 Hours
PARTS REQUIREMENTS / ORDERING INFORMATION
Part Number Description
Order
Quantity
Claim
Quantity
LC3Z-5H270-F Pickup – Catalyst and DPF Assembly
As
Needed
1
LC3Z-5H270-G Chassis Cab – Catalyst and DPF Assembly
As
Needed
1
W520113-S441
Exhaust Nut (Package Contains 4 Pieces, 6 Pieces
Required)
2 6
W718005-S900
Exhaust Bolt (Package Contains 2 Pieces, 2 Pieces
Required)
1 2
BC3Z-5E241-A
Exhaust Pipe Gasket (Package Contains 1 Piece, 2
Pieces Required)
2 2
FC4Z-5J287-A Reductant Injector Gasket 1 1
Order your parts requirements through normal order processing channels. To guarantee the shortest
delivery time, an emergency order for parts must be placed.
Order the parts below through normal order processing channels:
Part Number Description – All Vehicles
Order
Quantity
Claim
Quantity
Obtain Locally
Bostik Never-Seez Regular Grade (nickel free) Anti-
Seize and Lubricating Compound
Or Castrol Molub-Alloy Paste MF (previously called
Castrol Optimol Paste MF).
(One container will service multiple vehicles)
Claim as
Misc. Other
Up to $2.00 Total
To guarantee the shortest delivery time, an emergency order for parts must be placed.
DEALER PRICE
For the latest prices, refer to DOES II.
© Copyright 2023 Ford Motor Company
Labor Allowances and Parts Ordering Information Attachment
Page 2 of 2
Recall 22N05 – Supplement #1
PARTS RETENTION, RETURN, & SCRAPPING
Follow the provisions of the Warranty and Policy Manual, Section 1 – WARRANTY PARTS
RETENTION AND RETURN POLICIES. If a replaced part receives a scrap disposition, the part must
be scrapped by all applicable local, state, and federal environmental protection and hazardous
material regulations. Federal law prohibits selling motor vehicle parts or components that are under
safety, compliance, or emissions recall.
EXCESS STOCK RETURN
The excess stock returned for credit must have been purchased from Ford Customer Service Division
by Policy Procedure Bulletin 4000.
REPLACED FSA PARTS INSPECTION AND SIGN OFF
Effective March 1st, 2021, all parts replaced as part of an FSA repair with a repair order open date of
March 1st, 2021, or later must be inspected and signed off on the repair order by a member of your
dealer fixed operations management team or an employee the task has been delegated to. If the task
is to be delegated to a non-management employee, the employee needs to be someone other than
the technician who completed the repair and needs to understand the importance of completing this
task consistently and accurately.
• All parts replaced as part of an FSA repair should be returned to the parts department
following the Warranty Parts Retention and Return Policies.
• Inspect the replaced parts to verify the FSA repair was completed.
• If the FSA repair is found to be complete, the designated employee signs the repair order line
or parts return stamp area (electronic or hand signed) for the FSA repair indicating the parts
were inspected and validated to have been replaced.
• After the parts have been inspected, they should be handled based on the guidance in the
parts status report in the Online Warranty System (Hold, Return, CORE, Scrap, etc.).
• This process is subject to review during warranty audits for FSA repairs with a repair order
open date of March 1st, 2021, or later. Any eligible FSA claims requiring parts replacement
found not to have been inspected and signed off during a warranty audit will be subject to
chargeback and consideration for enrollment into the Dealer Incomplete Recall Repair
Process.
Note: Other approvals (electronic or handwritten) for add-on repair lines, dealer-owned vehicle
repairs, and repeat repairs do not qualify as FSA parts inspection approvals. The post-repair FSA
parts inspection process (electronic or handwritten) is independent of other warranty approval
requirements. The approval by the designated employee implies that the FSA parts were found to be
replaced and must be able to be identified on the Repair Order. If multiple FSAs require approval on a
single Repair Order, each applicable occurrence will require individual post-repair approval by the
designated employee.
TECHNICAL INSTRUCTIONS
PAGE 1 OF 1
CUSTOMER SATISFACTION PROGRAM 22N05-S1
CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
08/2023
CERTAIN 2022 MODEL YEAR SUPER DUTY VEHICLES EQUIPPED WITH A 6.7L
ENGINE — ONE-TIME REPLACEMENT FOR DIESEL PARTICULATE FILTER
ASSEMBLY FAILURES
SERVICE PROCEDURE
1. Are ALL of the following 3 conditions met?
a. Emissions Recall 22E02 or 22E05 has been completed and claimed for this Vehicle
Identification Number (VIN)?
b. Is the Malfunction Indicator Lamp (MIL) displayed?
c. Is Diagnostic Trouble Code (DTC) P2002 present?
No to ANY of the 3 Conditions – This program does not yet apply.
Yes to ALL 3 of the conditions – Proceed to Step 2.
NOTE: Several customer drive cycles may be needed after 22E02 or 22E05 before the diagnostic
system alerts the fault in the Diesel Particulate Filter (DPF) and sets a code.
2. Install a new DPF. Follow the Workshop Manual (WSM) procedures in Section 309-00C.
IMPORTANT NOTE: Federal law prohibits selling motor vehicle parts or components that are
under safety, compliance, or emissions recall. Unless a part is requested to be
returned to Ford, all parts replaced under this FSA must be scrapped in
accordance with all applicable local, state and federal environmental
protection and hazardous material regulations. Refer to the Parts Retention,
Return, & Scrapping section of the FSA dealer bulletin for further information.
Mobile or Pick-Up and Delivery Repair Record Attachment
Page 1 of 1
22N05 – Supplement #1
MOBILE REPAIR / VEHICLE PICK-UP AND DELIVERY
RECORD
VIN ____________________________ received (check one):
☐ Mobile Repair
☐ Pick-up and/or delivery service
As outlined below for the 23E02 Field Service Action program.
☐ Mobile Repair – Date: _______________
OR
☐ Pick-up – Date: _______________
☐ Delivery – Date: _______________
Repair Order # Repair Order Date
Service Manager Signature Date
Mobile Service Repair Assessment Attachment
Page 1 of 2
Recall 22N05 – Supplement #1
Mobile Service Repair Assessment
Assessment levels have been identified to help determine the ease of performing eligible mobile
service repairs for a Field Service Action (FSA) outside of the dealership service facility.
Dealer Bulletin
Within Attachment I of the dealer bulletin a mobile service repair assessment level(s) will be
provided. These assessment levels have been determined using the amount of time, equipment
and labor identified to perform the intended service action.
Assessment Levels
– Mobile Reprogramming
– Light Mobile Service
– Enhanced Mobile Service
– Advanced Mobile Service
– Wheel and Tire Mobile Service
– Not a Mobile Service Repair
Description of each level that is used to determine the overall assessment.
– Mobile Reprogramming
• Module Programming or similar type services
• Minimum tools maybe required other than an IDS/FDRS setup
• FDRS programming that requires internet connection (wi-fi or mobile hotspot)
• Make sure vehicle has a charge port to ensure battery voltage is maintained during
flashing of the module(s)
• Repairs not greater than 1 hour in length (including time to wait for programming)
Note: The location will need a charging station or wall box to maintain the 12-volt battery.
– Light Mobile Service
• Interior repair procedures that do not require seat, dash, or headliner removal
• Under hood repairs that do not require large component removal
• Exterior repairs that do not require large component/panel removal
• Repairs may require standard hand tools (Access to a Technician starter kit or similar)
Mobile Service Repair Assessment Attachment
Page 2 of 2
Recall 22N05 – Supplement #1
– Enhanced Mobile Service
• A two-person process is required anytime a procedure requires work under the
vehicle
• Brake Inspection and Brake Repair/Replacement
• Limited Suspension Component replacement (no alignment)
• Under Vehicle access for limited repairs (no large component removal)
• Vehicle Check Up – VCU
• Pre-Delivery Inspection – PDI
• Used Car Inspection/Presale Inspection
• May require floor jack, jack stands, and impact tools
Note: Wheel lock may be required.
– Advanced Mobile Service
• Fluid Exchange/Oil Change
• Light Repairs
• Brake Hydraulic Repairs
– Wheel and Tire Mobile Service
• Tire Removal from Wheel
• Tire Balancing
• Tire Repair
Note: Specialized Mobile Service unit and equipment including Tire balancer and Tire
Changer required.
– Not a Mobile Service Repair
• Large component removal
• BEV Battery Replacement
• Requires a vehicle hoist – to complete the repair (more than inspection)
• Required vehicle alignment
• Requires significant vehicle disassembly
• Repairs greater than 2-3 hours
• Any repairs that require M-Time
• Includes a service procedure where the vehicle owner may be distressed about the state
of their vehicle

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