October 10, 2023 NHTSA CAMPAIGN NUMBER: 23E078000
Fractured pieces may become projectiles, increasing the risk of injury.
NHTSA Campaign Number: 23E078
Manufacturer Platinum Driveline, Inc.
Components POWER TRAIN
Potential Number of Units Affected 167
Summary
Platinum Driveline, Inc. (Platinum Driveline) is recalling certain Mustang
clutch covers, part number 361986 with 11″ outer diameter plate. The clutch cover may have been manufactured with material that may break.
Remedy
Platinum Driveline will replace the clutch cover, free of charge. Owner notification letters were mailed October 17, 2023. Owners may contact Platinum Driveline customer service at 1-314-678-9310.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
IMPORTANT SAFETY RECALL
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Platinum Driveline, Inc. has decided that a defect which relates to motor vehicle safety exists in clutch cover assembly 361986. Although the issue may not be present in all units sold, we will be recalling all of the below listed items sold to our customers between the dates of 01/17/2023 to 10/05/2023.
The clutch cover, also called the Pressure Plate Cover Assembly (PPCA), is a key component of a vehicle’s clutch system. The role of the cover assembly is to engage & disengage the drive plate while providing sufficient clamping force and maintaining proper pedal effort for driver comfort.
The component 361986 provided since the date of 01/17/2023, features a casting made from HT-250 Gray iron. The original equipment required for these vehicle applications uses ductile iron. This application must have a ductile iron pressure plate. Gray iron pressure plates are subject to bursting at elevated RPMs. During the time of failure, the clutch cover shatters and can potentially break past the bellhousing. This issue, if not addressed, can lead to serious injury or even death to the end user.
Affected Items:
- 361986
- 07-181 (featuring build reference numbers listed below)
- 12450
- 12657
- 13514
Warranties of Platinum Driveline’s direct customers will be issued to all claimants by way of an internal credit memo to be applied to future sales. Labor claims that are applied for based on this product error, will be reviewed and applied in the same manner by way of internal credit memos, if approved. Documentation of all claimed values must be provided to obtain credit value. The claim for the product will reflect the value at the time of the original sale, this excludes additional costs claimed for labor and product replacement.
If the recalled product was not purchased directly through Platinum Driveline, Inc., but through a 3rd party entity, returns and claims must be processed through the 3rd party entity where the product was purchased. Labor claims that are applied for based on this product error will be submitted to Platinum Driveline, Inc. by the 3rd party entity for approval. Documentation of all claimed values must be provided to obtain approval. The return value for the product will be based on the original 3rd party entity’s criteria.
Customers may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave., SE., Washington, DC 20590; call the toll-free Vehicle Safety Hotline at 1–888–327–4236 (TTY: 1–800–424–9153); or go to http://www.safercar.gov, if the owner believes that the manufacturer has failed or is unable to remedy the defect without charge within a reasonable timeframe
Product Safety Recall
Due to quality concerns recently brought to our attention, Platinum Driveline is issuing a recall to the ensure safety of our customers.
The concern is that the pressure plates listed below may have been manufactured using incorrect materials. These parts require ductile metal, but a grey-iron material may have been used by our vendor. There is a serious possibility that the covers may fail under some conditions.
Platinum Driveline takes product quality concerns extremely seriously, so although the issue may not be present in all units, we will be recalling all items listed below sold from: 01/17/2023 to 09/27/2023.
Affected Items:
- 361986
Kits that may contain Affected Items
- 07-181 (featuring build reference numbers listed below)
- 12450
- 12657
- 13514
We acknowledge the financial implications of conducting a product recall. We are conducting a thorough investigation in accordance with our ISO Quality Management System to implement improvements to our product approval procedures and ensure that all newly sourced products exceed industry standards.
Thank you for your continued support. For any questions, please contact us via email or by phone as listed below.
116 WORKMAN CT EUREKA, MISSOURI 63025 | PHONE: 314-678-9310 | EMAIL: ORDERDESK@PLATINUMDRIVELINE.COM | WEB: WWW.PLATINUMDRIVELINE.COM
Chronology :
01/17/2023 – New vendor product received
10/05/2023 – Customer reported concern with failed clutch (3rd occurrence, first report)
10/05/2023 – Testing data for material inspection of currently source unit requested from vendor
10/06/2023 – Testing data supplied found vendor manufactured with incorrect material
10/06/2023 – Customer Messages composed with supplemental recall notification form
10/09/2023 – Customer Recall notification sent out to all customers who purchased defective units.
10/10/2023 – PDL filed recall with NHTSA
1 Affected Product
Equipment
6 Associated Documents
Safety Bulletin
RCSB-23E078-1229.pdf 152.496KB
Defect Notice 573 Report
RCLRPT-23E078-5706.PDF 214.46KB
Recall Acknowledgement
RCAK-23E078-9782.pdf 723.695KB
Recall 573 Report – 10/13/2023
RCLRPT-23E078-3875.PDF 214.485KB
ISSUED Owner Notification Letter(Part 577)
RCONL-23E078-9607.pdf 153.417KB
ISSUED Owner Notification Letter(Part 577)
RCONL-23E078-6280.pdf 161.363KB
Latest Recalls Documents
- [Vehicle Fitment]: Compatible with Ford
Focus 2014-2018 L4 2.0L, Focus 2013 L4 2.0L (Manual Transmission), Focus 2012 L4 2.0L (Manual Transmission) --- Naturally Aspirated; It comes with Clutch Slave Cylinder - [Reference Number]: 07-234, K70649-01, 07234, K7064901 --- You can select the "Year/Make/Model" or other parameters of your car at the top of the list and click "Confirm" before purchasing. Check if this "Clutch Kit" is suitable for your car
- [Specifications]: ①Clutch Diameter: 10.91 inch; ②Clutch Disc Diameter: 9.45 inch; ③Clutch Disc Spline Quantity: 23; ④Input Shaft Diameter: 1.03 inch
- [Kit Contents]: Designed to enable a hassle-free installation, the replacement transmission clutch kit includes: ①Pressure Plate ②Clutch Disc ③Alignment Tool ④Clutch Slave Cylinder
- [Buy with Confidence]: This Clutch kit is made with optimal design and sturdily in mind. Each component, from the Pressure Plate to the Clutch Disc, is engineered to withstand high-performance demands while maintaining reliable operation ensures a long-lasting solution for better performance. In addition, A-Premium offers a one-year unlimited-mileage guarantee on our meticulously crafted clutch kit
- A LuK RepSet 2CT contains all the precisely matched components in OEM quality which are necessary for the replacement of the respective double clutch system.
- Experience the trusted quality that car manufacturers rely on for their vehicles that have automated double clutches.
- A double clutch transmission enables comfortable gear changes while at the same time reducing fuel consumption and CO2 emissions. Under the umbrella of the Schaeffler brand, Luk covers almost all vehicles with double clutches and are also the largest supplier to automobile manufacturers.
- When replacing this Automatic Dual Clutch unit (07-233) the Transmission Control Unit is frequently replaced at the same time (Schaeffler Vitesco TCU001).
- The first repair solution for dry double clutch systems in the North American Automotive Aftermarket – includes all parts for a professional replacement. The LuK RepSet 2CT includes the double clutch module, the actuating mechanism and all the necessary mounting parts making it the only product of its kind for independent garages. All parts are precision-tuned to work perfectly together.
- [Vehicle Fitment]: Compatible with Ford
F150 1997-2003 V6 4.2L, fit for F150 1997-2004 V8 4.6L, fit for F150 2005-2008 V6 4.2L, fit for F150 2006 V8 4.6L, fit for F150 Heritage 2004 V6 4.2L, fit for F150 Heritage 2004 V8 4.6L, fit for F250 1997-1999 V8 4.6L --- Naturally Aspirated - [Reference Number]: 07-129, 07-143, L07129, MU501601, 07130NSA, 07130, 07130NSA, 07130NSANB --- You can select the "Year/Make/Model" or other parameters of your car at the top of the list and click "Confirm" before purchasing. Check if this "Clutch Kit" is suitable for your car
- [Specifications]: ①Clutch Diameter: 13.39 inch; ②Clutch Disc Diameter: 11.42 inch; ③Clutch Disc Spline Quantity: 10; ④Input Shaft Diameter: 1.07 inch; ⑤Number of clutch disc springs: 5
- [Kit Contents]: Designed to enable a hassle-free installation, the replacement transmission clutch kit comes with Pressure Plate, Clutch Disc, Pilot Bearing, Alignment Tool, Clutch Slave Cylinder
- [Buy with Confidence]: This Clutch kit is made with optimal design and sturdily in mind. Each component, from the Pressure Plate to the Clutch Disc, is engineered to withstand high-performance demands while maintaining reliable operation ensures a long-lasting solution for better performance. In addition, A-Premium offers a one-year unlimited-mileage guarantee on our meticulously crafted clutch kit
- [Vehicle Fitment-1]: Compatible with Ford
Bronco 1988-1992 L6 4.9L (5 Speed Trans), E-150 Econoline 1988-1989 L6 4.9L, E-250 Econoline 1989-1989 L6 4.9L, E-350 Econoline 1989-1989 L6 4.9L - [Vehicle Fitment-2]: Compatible with Ford
F-150 1988-1993 L6 4.9L (5 Speed Trans), Fit for F-150 1994-1994 L6 4.9L, Fit for F-250 1988-1993 L6 4.9L (5 Speed Trans), Fit for F-250 1994-1994 L6 4.9L, Fit for F-350 1988-1993 L6 4.9L, Fit for F-350 1994-1994 L6 4.9L (5 Speed Trans) - [Reference Number]: 07-056, 07-098, 07056, 07098 --- You can select the "Year/Make/Model" or other parameters of your car at the top of the list and click "Confirm" before purchasing. Check if it compatible with A-Premium F-150 Clutch Kit
- [Specifications]: ①Clutch Diameter: 12.05 inch; ②Clutch Disc Diameter: 10.04 inch; ③Clutch Disc Spline Quantity: 10; ④Input Shaft Diameter: 1.14 inch; ⑤Number of Clutch Disc Springs: 5
- [Kit Contents]: Designed to enable a hassle-free installation, the replacement transmission clutch kit includes: ①Pressure Plate ②Clutch Disc ③Clutch Slave Cylinder ④Alignment Tool
- Applicable Models: Our Auto Transmission Clutch Kit Compatible with Ford
Focus 2011-2019 2.0L Ti-VCT, Fiesta 2011-2019 1.6L Ti-VCT, B-Max 2012-2019 1.6L Ti-VCT, Ecosport 2013-2019 2.0L Ti-VCT. Compatible with 6DCT250 / Ford
Powershift DPS6 Transmission - Replaces Part Numbers: OE: 602000800; CA6Z-7515-J; CA6Z-7515-K; 6DCT250; DPS6. Please confirm whether this auto transmission clutch kit is suitable for your vehicle before purchasing. If slippage occurs, tightening the screws one extra turn during installation can resolve the issue. You can also perform a relearn procedure, and drive at high RPM for around 15 minutes to allow the vehicle’s ECU to adapt to your driving style
- Excellent Performance: Made of high-strength material with good heat resistance and wear resistance, it can maintain stable friction performance under high temperature and high pressure, ensuring the durability and reliability of the clutch plate
- Package Includes: Pressure Plate; Clutch Disc; Clutch Release Fork; Release Bearing; Ring
- Note: Please check the applicable model and OE number before placing an order
Last update on 2026-05-24 / Affiliate links / Images from Amazon Product Advertising API
SEOCONTENT-START
P a g e | 1 Recall 116 WORKMAN CT EUREKA, MISSOURI 63025 PHONE: 314-678-9310 EMAIL: [email protected] WEB: WWW.PLATINUMDRIVELINE.COM Product Safety Recall Due to quality concerns recently brought to our attention, Platinum Driveline is issuing a recall to the ensure safety of our customers. The concern is that the pressure plates listed below may have been manufactured using incorrect materials. These parts require ductile metal, but a grey-iron material may have been used by our vendor. There is a serious possibility that the covers may fail under some conditions. Platinum Driveline takes product quality concerns extremely seriously, so although the issue may not be present in all units, we will be recalling all items listed below sold from: 01/17/2023 to 09/27/2023. Affected Items: • 361986 Kits that may contain Affected Items • 07-181 (featuring build reference numbers listed below) o 12450 o 12657 o 13514 We acknowledge the financial implications of conducting a product recall. We are conducting a thorough investigation in accordance with our ISO Quality Management System to implement improvements to our product approval procedures and ensure that all newly sourced products exceed industry standards. Thank you for your continued support. For any questions, please contact us via email or by phone as listed below.
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 23E-078 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Platinum Driveline, Inc. Submission Date : OCT 10, 2023 NHTSA Recall No. : 23E-078 Manufacturer Recall No. : NR Manufacturer Information : Manufacturer Name : Platinum Driveline, Inc. Address : 116 Workman Ct Eureka MO 63025 Company phone : 3146789310 Population : Number of potentially involved : 167 Estimated percentage with defect : 100 % Equipment Information : Brand / Trade 1 : Platinum Driveline USA Model : Mustang
Part No. : 361986 Size : 11” outer diameter plate Function : NR Descriptive Information : New supplier tooled clutch cover based on OE sample sent by Platinum Driveline. Units received by vendor 01/17/2023. Customer reported concern on 10/05/2023. Concern was inspected and vendor was notified of error. After vendor testing it was detirmined that the OE sample supplied was ductile iron, whereas the replacement supplied by the vendor was HT250 Gray iron. Manufacturing has been halted on this item until solution is found, rendering the affected sales between 01/17/2023 and 10/05/2023 Production Dates : JAN 17, 2023 – JAN 17, 2023 Description of Defect : Description of the Defect : Product made with material that was not ductile as provided in the OEM unit. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : Product failure can potentially cause injury or death, due to shrapnel from exploded cover/bellhousing Description of the Cause : The component 361986 provided since the date of 01/17/2023, features a casting made out of HT-250 Gray iron. The original equipment required for these vehicle applications uses ductile iron Identification of Any Warning that can Occur : N/A Part 573 Safety Recall Report 23E-078 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Involved Components : Component Name : Clutch Cover Component Description : 11” outer diameter pressure plate Component Part Number : 361986 Supplier Identification : Component Manufacturer Name : Taizhou Victor Clutch Co, Ltd Address : Meicun Village, Haiyou Street Sanmen County Taizhou Foreign States 317101 Country : China Chronology : 01/17/2023 – New vendor product received 10/05/2023 – Customer reported concern with failed clutch (3rd occurrence, first report) 10/05/2023 – Testing data for material inspection of currently source unit requested from vendor 10/06/2023 – Testing data supplied found vendor manufactured with incorrect material 10/06/2023 – Customer Messages composed with supplemental recall notification form 10/09/2023 – Customer Recall notification sent out to all customers who purchased defective units. 10/10/2023 – PDL filed recall with NHTSA Description of Remedy : Description of Remedy Program : A notification is to be supplied to all customers that received the incorrectly manufactured product. Warranties will be issued to all affected claimants by the way of an internal credit memo, to be applied to future sales. Labor claims that are applied for based on this product error, will be reviewed and applied in the same manner by way of internal credit memos. Documentation of all claimed values must be provided to obtain credit value. The claim for the product will reflect the value of the product at the time of the original sale, this excludes aadditional costs claimed for labor, and product replacement. How Remedy Component Differs Vendor is producing this unit now with ductile iron. Samples will be sent Part 573 Safety Recall Report 23E-078 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 from Recalled Component : to Platinum Driveline, Inc. to test and verify this material once completed. In comparison to the failed unit using HT250 Gray iron, Ductile iron has better elasticity properties that will prevent breakage and ensure that the molecular structure will return to it set position after undergoing high RPM conditions Identify How/When Recall Condition was Corrected in Production : Material change in action, remedy TBD based on vendor sample approval Recall Schedule : Description of Recall Schedule : Started sending notifications 10/06/2023, follow up scheduled after one week of no response. Planned Dealer Notification Date : OCT 10, 2023 – NOV 10, 2023 Planned Owner Notification Date : OCT 10, 2023 – NOV 10, 2023 Purchaser Information : The following manufacturers purchased this defective/noncompliant equipment for possible use or installation in new motor vehicles or new items of motor vehicle equipment: Name : NR Address : NR NR Country : NR Company Phone : NR * NR – Not Reported
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P a g e | 1 Recall 116 WORKMAN CT EUREKA, MISSOURI 63025 PHONE: 314-678-9310 EMAIL: [email protected] WEB: WWW.PLATINUMDRIVELINE.COM IMPORTANT SAFETY RECALL This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Platinum Driveline, Inc. has decided that a defect which relates to motor vehicle safety exists in clutch cover assembly 361986. Although the issue may not be present in all units sold, we will be recalling all of the below listed items sold to our customers between the dates of 01/17/2023 to 10/05/2023. The clutch cover, also called the Pressure Plate Cover Assembly (PPCA), is a key component of a vehicle’s clutch system. The role of the cover assembly is to engage & disengage the drive plate while providing sufficient clamping force and maintaining proper pedal effort for driver comfort. The component 361986 provided since the date of 01/17/2023, features a casting made from HT-250 Gray iron. The original equipment required for these vehicle applications uses ductile iron. This application must have a ductile iron pressure plate. Gray iron pressure plates are subject to bursting at elevated RPMs. During the time of failure, the clutch cover shatters and can potentially break past the bellhousing. This issue, if not addressed, can lead to serious injury or even death to the end user. Affected Items: • 361986 • 07-181 (featuring build reference numbers listed below) o 12450 o 12657 o 13514 Warranties of Platinum Driveline’s direct customers will be issued to all claimants by way of an internal credit memo to be applied to future sales. Labor claims that are applied for based on this product error, will be reviewed and applied in the same manner by way of internal credit memos, if approved. Documentation of all claimed values must be provided to obtain credit value. The claim for the product will reflect the value at the time of the original sale, this excludes additional costs claimed for labor and product replacement. If the recalled product was not purchased directly through Platinum Driveline, Inc., but through a 3rd party entity, returns and claims must be processed through the 3rd party entity where the product was purchased. Labor claims that are applied for based on this product error will be submitted to Platinum Driveline, Inc. by the 3rd party entity for approval. Documentation of all claimed values must be provided to obtain approval. The return value for the product will be based on the original 3rd party entity’s criteria. Customers may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave., SE., Washington, DC 20590; call the toll-free Vehicle Safety Hotline at 1–888–327–4236 (TTY: 1–800–424–9153); or go to http://www.safercar.gov, if the owner believes that the manufacturer has failed or is unable to remedy the defect without charge within a reasonable timeframe
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 23E-078 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Platinum Driveline, Inc. Submission Date : OCT 13, 2023 NHTSA Recall No. : 23E-078 Manufacturer Recall No. : NR Manufacturer Information : Manufacturer Name : Platinum Driveline, Inc. Address : 116 Workman Ct Eureka MO 63025 Company phone : 3146789310 Population : Number of potentially involved : 167 Estimated percentage with defect : 100 % Equipment Information : Brand / Trade 1 : Platinum Driveline USA Model : Mustang
Part No. : 361986 Size : 11” outer diameter plate Function : NR Descriptive Information : New supplier tooled clutch cover based on OE sample sent by Platinum Driveline. Units received by vendor 01/17/2023. Customer reported concern on 10/05/2023. Concern was inspected and vendor was notified of error. After vendor testing it was detirmined that the OE sample supplied was ductile iron, whereas the replacement supplied by the vendor was HT250 Gray iron. Manufacturing has been halted on this item until solution is found, rendering the affected sales between 01/17/2023 and 10/05/2023 Production Dates : JAN 17, 2023 – JAN 17, 2023 Description of Defect : Description of the Defect : Product made with material that was not ductile as provided in the OEM unit. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : Product failure can potentially cause injury or death, due to shrapnel from exploded cover/bellhousing Description of the Cause : The component 361986 provided since the date of 01/17/2023, features a casting made out of HT-250 Gray iron. The original equipment required for these vehicle applications uses ductile iron Identification of Any Warning that can Occur : N/A Part 573 Safety Recall Report 23E-078 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Involved Components : Component Name : Clutch Cover Component Description : 11” outer diameter pressure plate Component Part Number : 361986 Supplier Identification : Component Manufacturer Name : Taizhou Victor Clutch Co, Ltd Address : Meicun Village, Haiyou Street Sanmen County Taizhou Foreign States 317101 Country : China Chronology : 01/17/2023 – New vendor product received 10/05/2023 – Customer reported concern with failed clutch (3rd occurrence, first report) 10/05/2023 – Testing data for material inspection of currently source unit requested from vendor 10/06/2023 – Testing data supplied found vendor manufactured with incorrect material 10/06/2023 – Customer Messages composed with supplemental recall notification form 10/09/2023 – Customer Recall notification sent out to all customers who purchased defective units. 10/10/2023 – PDL filed recall with NHTSA Description of Remedy : Description of Remedy Program : A notification is to be supplied to all customers that received the incorrectly manufactured product. Warranties will be issued to all affected claimants by the way of an internal credit memo, to be applied to future sales. Labor claims that are applied for based on this product error, will be reviewed and applied in the same manner by way of internal credit memos. Documentation of all claimed values must be provided to obtain credit value. The claim for the product will reflect the value of the product at the time of the original sale, this excludes aadditional costs claimed for labor, and product replacement. How Remedy Component Differs Vendor is producing this unit now with ductile iron. Samples will be sent Part 573 Safety Recall Report 23E-078 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 from Recalled Component : to Platinum Driveline, Inc. to test and verify this material once completed. In comparison to the failed unit using HT250 Gray iron, Ductile iron has better elasticity properties that will prevent breakage and ensure that the molecular structure will return to it set position after undergoing high RPM conditions Identify How/When Recall Condition was Corrected in Production : Material change in action, remedy TBD based on vendor sample approval Recall Schedule : Description of Recall Schedule : Started sending notifications 10/06/2023, follow up scheduled after one week of no response. Planned Dealer Notification Date : OCT 20, 2023 – NOV 20, 2023 Planned Owner Notification Date : NOV 01, 2023 – DEC 13, 2023 Purchaser Information : The following manufacturers purchased this defective/noncompliant equipment for possible use or installation in new motor vehicles or new items of motor vehicle equipment: Name : NR Address : NR NR Country : NR Company Phone : NR * NR – Not Reported
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P a g e | 1 Recall 116 WORKMAN CT EUREKA, MISSOURI 63025 PHONE: 314-678-9310 EMAIL: [email protected] WEB: WWW.PLATINUMDRIVELINE.COM IMPORTANT SAFETY RECALL This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Platinum Driveline, Inc. has decided that a defect which relates to motor vehicle safety exists in clutch cover assembly 361986. Although the issue may not be present in all units sold, we will be recalling all of the below listed items sold to our customers between the dates of 01/17/2023 to 10/05/2023. The clutch cover, also called the Pressure Plate Cover Assembly (PPCA), is a key component of a vehicle’s clutch system. The role of the cover assembly is to engage & disengage the drive plate while providing sufficient clamping force and maintaining proper pedal effort for driver comfort. The component 361986 provided since the date of 01/17/2023, features a casting made from HT-250 Gray iron. The original equipment required for these vehicle applications uses ductile iron. This application must have a ductile iron pressure plate. Gray iron pressure plates are subject to bursting at elevated RPMs. During the time of failure, the clutch cover shatters and can potentially break past the bellhousing. This issue, if not addressed, can lead to serious injury or even death to the end user. Affected Items: • 361986 • 07-181 (featuring build reference numbers listed below) o 12450 o 12657 o 13514 P a g e | 2 Recall 116 WORKMAN CT EUREKA, MISSOURI 63025 PHONE: 314-678-9310 EMAIL: [email protected] WEB: WWW.PLATINUMDRIVELINE.COM Warranties of Platinum Driveline’s direct customers will be issued to all claimants by way of an internal credit memo to be applied to future sales. Labor claims that are applied for based on this product error, will be reviewed and applied in the same manner by way of internal credit memos, if approved. Documentation of all claimed values must be provided to obtain credit value. The claim for the product will reflect the value at the time of the original sale, this excludes additional costs claimed for labor and product replacement. If the recalled product was not purchased directly through Platinum Driveline, Inc., but through a 3rd party entity, a replacement clutch kit (clutch cover and clutch disc) will be furnished to repair the vehicle once replacement pieces are available. If a labor claim is requested, it will be reviewed and processed by Platinum Driveline, Inc. To receive this replacement item, and or labor claim, a submission must be made to Platinum Driveline, Inc. via email to [email protected]. This submission must contain the following details to be processed and received. 1. Email subject line stating “NHTSA Recall ID: 23E078 Submission – (Include Customer Name)” 2. Name, address, and phone number of vehicle owner. 3. Vehicle Year, Make, Model, and Engine. 4. Vehicle Milage. 5. Name of company from which the product was purchased. 6. Proof of purchase including order date and order number (Copy of Invoice). In the case that a labor charge is being requested. 7. Repair shop name, phone number, and address. 8. Shop invoice showing labor charges being requested. 9. Any additional receipts or documentation regarding the labor charge. Including, but not limited to images and or other documentation of unit failure or failure of additional items where the recalled unit is at fault. Additional details may be requested if the documentation supplied is not sufficient to process the claim. Labor Claim Forms can be supplied by Platinum Driveline, by request, to ensure all information requirements are met. Customers may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave., SE., Washington, DC 20590; call the toll-free Vehicle Safety Hotline at 1–888–327–4236 (TTY: 1–800–424–9153); or go to http://www.safercar.gov, if the owner believes that the manufacturer has failed or is unable to remedy the defect without charge within a reasonable timeframe
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SEOCONTENT-END
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