23L02 – Passenger Airbag Deactivation Switch Instructions Not in Owner’s Manual – 2022-2023 Ford Transit

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􀂔 Copyright 2023 Ford Motor Company Stacy L. Balzer Ford Motor Company Operating Director P. O. Box 1904 Service Engineering Operations Dearborn, Michigan 48121 Ford Customer Service Division May 26, 2023 TO: All U.S. Ford and Lincoln Dealers SUBJECT: Special Field Action 23L02 Certain 2022 & 2023 Model Year Transit Vehicles Passenger Airbag Deactivation Switch Instructions Not in Owner’s Manual AFFECTED VEHICLES Vehicle Model Year Assembly Plant Build Dates Transit 2022 Kansas City February 26, 2021 through August 26, 2022 Transit 2023 Kansas City March 7, 2022 through March 17, 2023 US population of affected vehicles: 119,687 Affected vehicles are identified in OASIS and FSA VIN Lists. REASON FOR THIS ACTION In all the affected vehicles, the printed Owner’s Manual does not have instructions on the operation of the Passenger Airbag ON/OFF switch. The Passenger Airbag ON/OFF switch and the Passenger Airbag Status Indicator function as designed. SERVICE ACTION Customers will be mailed an Owner’s Manual addendum with the missing information. Customers are instructed to add the addendum to their Owner’s Manual. For unsold vehicles, Dealers are responsible to update the Owner’s Manual before delivery. This service will be performed on affected vehicles at no charge to the vehicle owner. The updated Owner’s Manual insert is included as Attachment III. The Passenger Airbag Deactivation information is also available through Ford Pass and on the Ford Website. OWNER NOTIFICATION MAILING SCHEDULE Owner letters and Owner’s Manual inserts with instructions are expected to be mailed the week of May 30, 2023. EXPIRATION DATE This program has an expiration date of May 30, 2024. We encourage dealers to complete this service as soon as possible. ATTACHMENTS Attachment I: Administrative Information Attachment II: Labor Allowances and Parts Ordering Information Attachment III: Owner Manual Insert Owner Notification Letters 􀂔 Copyright 2023 Ford Motor Company QUESTIONS & ASSISTANCE For questions and assistance, contact the SSSC via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab. Sincerely, Stacy L. Balzer 􀂔 Copyright 2023 Ford Motor Company ATTACHMENT I Page 1 of 1 Special Field Action 23L02 Certain 2022 & 2023 Model Year Transit Vehicles Passenger Airbag Deactivation Switch Instructions Not in Owner’s Manual OASIS ACTIVATION OASIS will be activated on May 26, 2023. FSA VIN LISTS ACTIVATION FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com on May 26, 2023. Owner names and addresses will be available by May 26, 2023. NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle registration data for any purpose other than in connection with this program is a violation of law in several states, provinces, and countries. Accordingly, you must limit the use of this listing to the follow-up necessary to complete this service action. SOLD VEHICLES Owner’s Manual inserts are being mailed to owners. STOCK VEHICLES 􀁸 Correct all affected units in your new vehicle inventory before delivery. 􀁸 Use OASIS to identify any affected vehicles in your used vehicle inventory. TITLE BRANDED / SALVAGED VEHICLES Affected title-branded and salvaged vehicles are eligible for this Field Service Action. CLAIMS PREPARATION AND SUBMISSION 􀁸 Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty Solution (OWS) online. o When entering claims, select claim type 31: Field Service Action. The FSA number (23L02) is the subcode. o For additional claims preparation and submission information, refer to the Recall and Customer Satisfaction Program (CSP) Repairs in the OWS User Guide. 􀂔 Copyright 2023 Ford Motor Company ATTACHMENT II Page 1 of 1 Special Field Action 23L02 Certain 2022 & 2023 Model Year Transit Vehicles Passenger Airbag Deactivation Switch Instructions Not in Owner’s Manual LABOR ALLOWANCES Description Labor Operation Labor Time Add Insert (Attachment III) to Owner Manual for In-Stock Vehicles Only 23L02B 0.2 Hours PARTS REQUIREMENTS Stock Vehicles: The Owner Manual insert for in-stock vehicles can be found in Attachment III. Sold Vehicles: Owner Manual inserts are being mailed directly to customers of the affected vehicles. 􀂔 Copyright 2023 Ford Motor Company Ford Motor Company Ford Customer Service Division P. O. Box 1904 Dearborn, Michigan 48121 June 2023 Special Field Action 23L02 Mr. John Sample 123 Main Street Anywhere, USA 12345 Your Vehicle Identification Number (VIN): 12345678901234567 It has come to our attention that the Owner’s Manual for your vehicle, with the VIN shown above, does not have instructions on operation of the Passenger Airbag ON / OFF switch. We apologize for this inconvenience and want to correct this condition. Our commitment, together with your dealer, is to provide you with the highest level of service and support. What is the issue? In all the affected vehicles, the printed Owner’s Manual does not have instructions on how to operate the Passenger Airbag ON/OFF switch. The Passenger Airbag ON/OFF switch and the Passenger Airbag Status Indicator function as designed. What should you do? Insert the Owner’s Manual Addendum provided with this letter into your Owner’s Manual. You do not need to visit your dealer. The Passenger Airbag Deactivation information is also available through Ford Pass and on the Ford Website. What if you no longer own this vehicle? If you no longer own this vehicle and have an address for the current owner, please forward this letter to the new owner. You received this notice because our records, which are based primarily on state registration and title data, indicate that you are the current owner. Can we assist you further? RETAIL OWNERS: If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is ford.com/support. For the hearing impaired, call 1-800-232-5952 (TDD). Representatives are available Monday through Friday: 8:00 AM – 8:00 PM (Eastern Time). FLEET OWNERS: If you have questions or concerns, please contact our Ford Pro Contact Center at 1-800-34-FLEET, choose Option #1, and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is fleet.ford.com. Representatives are available Monday through Friday: 7:00 AM – 11:00 PM and Saturday 7:00 AM – 5:00 PM (Eastern Time). 􀂔 Copyright 2023 Ford Motor Company Thank you for your attention to this important matter. Sincerely, Ford Customer Service Division 2023 FORD TRANSIT Owner’s manual Transit Owner’s Manual Addendum The information in this addendum supplements the information contained in the following: • Transit Owner’s Manual (202107). • Transit Owner’s Manual (202203). The information contained in this publication was correct at the time of going to print. In the interest of continuous development, we reserve the right to change specifications, design or equipment at any time without notice or obligation. No part of this publication may be reproduced, transmitted, stored in a retrieval system or translated into any language in any form by any means without our written permission. Errors and omissions excepted. © Ford Motor Company 2023 All rights reserved. Part Number: CG4006en-202303-20230320141410 Airbags Switching the Passenger Airbag On and Off …………………………………………………………….3 1 2023 Transit (TTH) Kansas City, Vehicles With: Passenger Airbag, CG4006en enUSA, Edition date: 202303, First-Printing Table of Contents SWITCHING THE PASSENGER AIRBAG ON AND OFF WARNING: Even with advanced restraints systems, properly restrain children 12 and under in a rear seating position. Failure to follow this could seriously increase the risk of injury or death. WARNING: The front passenger airbag is not designed to offer protection to an occupant in the center seating position. WARNING: Your vehicle may have an airbag deactivation switch. Before driving, always look at the switch to make sure it is in the appropriate position. Failure to put the switch in the proper position can increase the risk of serious injury or death in a crash. E279408 The front passenger airbag on and off switch has indicators that illuminate, indicating that the front passenger frontal airbag is either on or off. The indicators are near the center of the instrument panel. Note: The indicators illuminate for a short period of time when you switch the ignition on to confirm it is functional. Passenger Airbag Status Passenger Airbag Indicator Switch Position Off OFF: Illuminated Disabled ON: Not Illuminated On OFF: Not Illuminated Enabled ON: Illuminated Switching the Passenger Airbag Off WARNING: If the light does not illuminate when the passenger airbag switch is off and you switch the ignition on, have the passenger airbag switch serviced immediately by a qualified technician. WARNING: To avoid switching on the airbag, always remove the ignition key with the switch in the off position. WARNING: If your vehicle has rear seats, always transport children who are 12 and younger in the rear seat. Always use seatbelts and child restraints properly. Do not place a child in a rear facing infant seat in the front seat unless 􀀨 2023 Transit (TTH) Kansas City, Vehicles With: Passenger Airbag, CG4006en enUSA, Edition date: 202303, First-Printing Airbags your vehicle is equipped with an airbag on and off switch and the passenger airbag is turned off. This is because the back of the infant seat is too close to the inflating airbag and the risk of a fatal injury to the infant when the airbag inflates is substantial. The passenger airbag on and off switch is in the glovebox. E181522 1. Insert the ignition key, turn the switch to OFF and hold in OFF while removing the key. 2. When you switch the ignition on, the passenger airbag off light illuminates briefly, momentarily shuts off and then switches back on. This indicates that the passenger airbag is deactivated. Switching the Passenger Airbag On WARNING: The seatbelts for the driver and right front passenger seating positions are specifically designed to operate together with the airbags in certain types of crashes. When you switch off your airbag, you not only lose the protection of the airbag, you also may reduce the effectiveness of your seatbelt system. If the passenger does not meet the requirements stated in the National Highway Traffic Safety Administration or Transport Canada deactivation criteria, switching off the airbag can increase the risk of serious injury or death in a crash. WARNING: If your vehicle has rear seats, always transport children who are 12 and younger in the rear seat. Always use seatbelts and child restraints properly. Do not place a child in a rear facing infant seat in the front seat unless your vehicle is equipped with an airbag on and off switch and the passenger airbag is turned off. This is because the back of the infant seat is too close to the inflating airbag and the risk of a fatal injury to the infant when the airbag inflates is substantial. WARNING: If the passenger airbag off light is illuminated when the passenger airbag switch is on and the ignition is on, have the passenger airbag switch serviced immediately by a qualified technician. The passenger airbag remains off until you switch it back on. 􀀩 2023 Transit (TTH) Kansas City, Vehicles With: Passenger Airbag, CG4006en enUSA, Edition date: 202303, First-Printing Airbags E181521 1. Insert the ignition key and turn the switch to ON. 2. The passenger airbag off light briefly illuminates when you switch the ignition on. This indicates that the passenger airbag is operational. The passenger side airbag should always be on, and the passenger airbag off light should not be illuminated, unless the passenger is a person who meets the requirements stated either in Category 1, 2 or 3 of the National Highway Traffic Safety Administration or Transport Canada deactivation criteria which follows. The vast majority of drivers and passengers are much safer with an airbag than without. To do their job and reduce the risk of life threatening injuries, airbags must open with great force, and this force can pose a potentially deadly risk in some situations, particularly when a front seat occupant is not properly buckled up. The most effective way to reduce the risk of unnecessary airbag injuries without reducing the overall safety of the vehicle is to make sure all occupants are properly restrained in the vehicle, especially in the front seat. This provides the protection of seatbelts and permits the airbags to provide the additional protection they were designed to provide. If you choose to deactivate your airbag, you are losing the very significant risk reducing benefits of the airbag and you are also reducing the effectiveness of the seatbelts. Seatbelts in modern vehicles are designed to work as a safety system with the airbags. National Highway Traffic Safety Administration Deactivation Criteria-Excluding Canada WARNING: This vehicle has special energy management seatbelts for the driver and right front passenger. These particular seatbelts are specifically designed to work with airbags to help reduce the risk of injury in a crash. The energy management seatbelt gives or releases additional seatbelt webbing in some accidents to reduce the concentration of force on an occupant’s chest and to reduce the risk of certain bone fractures and injuries to underlying organs. In a crash, if the airbag is off, this energy management seatbelt might permit the passenger wearing the seatbelt to move forward enough to have a serious or fatal injury. The more severe the crash, and the heavier the occupant, the greater the risk. Make sure the airbag is on for any passenger who does not qualify under the National Highway Traffic Safety Administration deactivation criteria. 1. Infant. An infant, less than 1 year old, must ride in the front seat because: 􀀪 2023 Transit (TTH) Kansas City, Vehicles With: Passenger Airbag, CG4006en enUSA, Edition date: 202303, First-Printing Airbags • The vehicle has no rear seat. • The vehicle has a rear seat too small to accommodate a rear-facing infant seat. • The infant has a medical condition which, according to the infant’s physician, makes it necessary for the infant to ride in the front so that the driver can constantly monitor the child’s condition. 2. Children age 1 to 12. Children age 1 to 12 must ride in the front seat because: • The vehicle has no rear seat. • Although children ages 1 to 12 ride in the rear seat(s) whenever possible, children ages 1 to 12 sometimes must ride in the front because no space is available in the rear seat(s) of your vehicle. • The child has a medical condition which, according to the child’s physician, makes it necessary for the child to ride in the front seat so that the driver can constantly monitor the child’s condition. 3. Medical condition. A passenger has a medical condition which, according to his or her physician: • Causes the passenger airbag to pose a special risk for the passenger. • Makes the potential harm from the passenger airbag in a crash greater than the potential harm from turning off the airbag and allowing the passenger, even if belted, to hit the dashboard or windshield in a crash. Transport Canada Deactivation Criteria-Canada Only WARNING: This vehicle has special energy management seatbelts for the driver and right front passenger. These particular seatbelts are specifically designed to work with airbags to help reduce the risk of injury in a crash. The energy management seatbelt gives or releases additional seatbelt webbing in some accidents to reduce the concentration of force on an occupant’s chest and to reduce the risk of certain bone fractures and injuries to underlying organs. In a crash, if the airbag is off, this energy management seatbelt might permit the passenger wearing the seatbelt to move forward enough to have a serious or fatal injury. The more severe the crash, and the heavier the occupant, the greater the risk. Make sure the airbag is on for any passenger who does not qualify under the Transport Canada deactivation criteria. 1. Infant: An infant, less than 1 year old, must ride in the front seat because: • The vehicle has no rear seat. • The rear seat in my vehicle cannot accommodate a rear-facing infant seat. • The infant has a medical condition which, according to the infant’s physician, makes it necessary for the infant to ride in the front seat so that the driver can monitor the infant’s condition. 2. Children age 12 or under: Children age 12 or under must ride in the front seat because: 􀀫 2023 Transit (TTH) Kansas City, Vehicles With: Passenger Airbag, CG4006en enUSA, Edition date: 202303, First-Printing Airbags • The vehicle has no rear seat. • Although children age 12 and under ride in the rear seat whenever possible, children age 12 and under have no option but to sometimes ride in the front seat because rear seat space is insufficient. • The child has a medical condition that, according to the child’s physician, makes it necessary for the child to ride in the front seat so that the driver can monitor the child’s condition. 3. Medical condition: A passenger has a medical condition that, according to his or her physician: • Poses a special risk for the passenger if the airbag deploys. • Makes the potential harm from the passenger airbag deployment greater than the potential harm from turning off the airbag and experiencing a crash without the protection offered by the airbag. 􀀬 2023 Transit (TTH) Kansas City, Vehicles With: Passenger Airbag, CG4006en enUSA, Edition date: 202303, First-Printing Airbags A Airbags…………………………………………………………3 S Switching the Passenger Airbag On and Off………………………………………………………………3 􀀭 2023 Transit (TTH) Kansas City, Vehicles With: Passenger Airbag, CG4006en enUSA, Edition date: 202303, First-Printing Index

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