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NHTSA ID Number: 10235324
Manufacturer Communication Number: 22B40
Summary
Certain 2021 Model Year Single Rear Wheel Transit Vehicles Equipped with Aluminum Alloy Wheels
Incorrect Color Wheels Installed
April 11, 2023
Customer Satisfaction Program 22B40
Certain 2021 Model Year Single Rear Wheel Transit Vehicles Equipped with Aluminum Alloy Wheels
Incorrect Color Wheels Installed
PROGRAM TERMS
This program will be in effect through April 11, 2024. There is no mileage limit for this program.
AFFECTED VEHICLES
| Vehicle | Model Year | Assembly Plant | Build Dates |
| Transit | 2021 | Kansas City | October 2, 2020 through September 8, 2021 |
US population of affected vehicles is: 3,156. Affected vehicles are identified in OASIS.
REASON FOR THIS PROGRAM
The affected vehicles were built with the incorrect color wheels. Vehicles that were ordered with black color wheels received silver color wheels. Ford
Motor Company will be offering $1,500 to the original purchasers or lessees of the affected vehicles.
SERVICE ACTION
No action is required from the dealers at this time.
OWNER NOTIFICATION MAILING SCHEDULE
Owner letters are expected to be mailed the week of April 10, 2023. Dealers should contact the Special Service Support Center (SSSC) for any vehicles that arrive at their dealerships regarding this Field Service Action (FSA).
ATTACHMENT
Owner Notification Letter
1 Affected Product
Vehicle
| MAKE | MODEL | YEAR |
| FORD | TRANSIT | 2021 |
1 Associated Document
Manufacturer Communications
April 11, 2023
Customer Satisfaction Program 22B40
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- Powerful Brake Dust Removal: Cuts through tough brake dust, grime, and road contaminants with ease. This high-performance cleaner is designed to lift away embedded dirt and iron buildup, restoring your wheels to a factory-fresh look
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- ALUMINUM WHEEL CLEANER: Meguiar’s safest, least-aggressive cleaner is designed specifically for uncoated aluminum and other sensitive materials
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- IDEAL FOR AFTERMARKET: The ideal choice for aftermarket wheels that often have sensitive and delicate surfaces
- Safe On All Factory Installed Wheels: Acid-Free, Ph Balanced Formula Won'T Damage Wheels, Safe On Various Wheel Finishes Including: Chrome, Aluminum, Steel, Clear Coated, Pvd, Painted, Plastic Wheel Covers, And Magnesium
- Watch It Work: The Color Changing Formula Activates When It Comes In Contact With The Ferrous Metals (Iron) From Brake Dust Or Other Dirt And Grime. Full Effect Sprays On Fluorescent Yellow, Then Turns Deep Red Or Purple As It Dissolves Brake Dust
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- Full Effect Is Great For Both The Diy (Do-It-Yourself) And The Professional. Effortlessly Achieve Shining Wheels That Will Make Your Vehicle Look Like It Just Rolled Off The Showroom Floor
- POWERFUL WHEEL CLEANER: Made in the USA, this advanced formula clings to wheels, breaking down tough brake dust and road grime for a deep, thorough clean
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- SAFE FOR ALL WHEEL FINISHES: pH-balanced, non-acidic, and non-caustic formula is safe for painted, chromed, uncoated aluminum, powder-coated, and anodized wheels
- EASY TO USE RIM CLEANER: Simply spray this car wheel cleaner, let it dwell for 3-5 minutes, agitate gently and rinse away grime for sparkling clean wheels
- REFORMULATED FOR BETTER PERFORMANCE: Our brake dust remover now features more active ingredients for stronger cleaning power and a fresh scent that won’t linger
- Foam-Powered Deep Clean: High-foaming action lifts away dirt, grime, and brake dust, leaving your wheels and tires spotless.
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Copyright 2023 Ford Motor Company Stacy L. Balzer Ford Motor Company Operating Director P. O. Box 1904 Service Engineering Operations Dearborn, Michigan 48121 Ford Customer Service Division April 11, 2023 TO: All U.S. Ford and Lincoln Dealers SUBJECT: Customer Satisfaction Program 22B40 Certain 2021 Model Year Single Rear Wheel Transit Vehicles Equipped with Aluminum Alloy Wheels Incorrect Color Wheels Installed PROGRAM TERMS This program will be in effect through April 11, 2024. There is no mileage limit for this program. AFFECTED VEHICLES Vehicle Model Year Assembly Plant Build Dates Transit 2021 Kansas City October 2, 2020 through September 8, 2021 US population of affected vehicles is: 3,156. Affected vehicles are identified in OASIS. REASON FOR THIS PROGRAM The affected vehicles were built with the incorrect color wheels. Vehicles that were ordered with black color wheels received silver color wheels. Ford Motor Company will be offering $1,500 to the original purchasers or lessees of the affected vehicles. SERVICE ACTION No action is required from the dealers at this time. OWNER NOTIFICATION MAILING SCHEDULE Owner letters are expected to be mailed the week of April 10, 2023. Dealers should contact the Special Service Support Center (SSSC) for any vehicles that arrive at their dealerships regarding this Field Service Action (FSA). OASIS ACTIVATION OASIS will be activated on April 11, 2023. FSA VIN LISTS ACTIVATION FSA VIN Lists will not be activated for this service action. ATTACHMENT Owner Notification Letter Copyright 2023 Ford Motor Company QUESTIONS & ASSISTANCE For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab. Sincerely, Stacy L. Balzer Copyright 2023 Ford Motor Company Ford Motor Company Ford Customer Service Division P. O. Box 1904 Dearborn, Michigan 48121 April 2023 Customer Satisfaction Program 22B40 Mr. John Sample 123 Main Street Anywhere, USA 12345 Your Vehicle Identification Number (VIN): 12345678901234567 At Ford Motor Company, we are committed not only to building high quality, dependable products, but also to building a community of happy, satisfied customers. To demonstrate that commitment, we are providing a no-charge Customer Satisfaction Program for your vehicle with the VIN shown above. Why are you receiving this notice? When your vehicle was ordered, it was intended to be equipped with black color wheels but was delivered with silver color wheels. What will Ford and your dealer do? In the interest of customer satisfaction, Ford Motor Company is offering the original purchaser or lessee of the vehicle $1,500. This Customer Satisfaction Program will be in effect until April 11, 2024. What should you do? If you are the original purchaser or lessee of the vehicle, please visit www.fordownershipcare.com or scan the QR code below with your mobile device. This letter lists a PIN that is required to access the website to request your reimbursement. Please keep this document until the process is complete. NOTE: You can receive information about Recalls and Customer Satisfaction Programs through our FordPass App. The app can be downloaded through the App Store or Google Play. In addition, there are other features such as reserving parking in certain locations and controlling certain functions on your vehicle (lock or unlock doors, remote start) if it is equipped to allow control. What if you no longer own this vehicle? This program is only applicable to the original purchaser or lessee of the vehicle, regardless of whether they still own the vehicle. You received this notice because our records, which are based primarily on state registration and title data, indicate you are the original owner. If you are not the original purchaser or lessee of this vehicle, and have an address for the original owner, please forward this letter to the original owner. Copyright 2023 Ford Motor Company Can we assist you further? RETAIL OWNERS: If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: ford.com/support For the hearing impaired call 1-800-232-5952 (TDD). Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). FLEET OWNERS: If you have questions or concerns, please contact our Ford Pro Contact Center at 1-800-34-FLEET, choose Option #1, and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: fleet.ford.com. Representatives are available Monday through Friday: 7:00AM – 11:00PM and Saturday 7:00AM – 5:00PM (Eastern Time). Personal Identification Number (PIN) <1A2B3C4D> QR code for direct link to the reimbursement website Thank you for your attention to this important matter. Ford Customer Service Division
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