July 21, 2023 NHTSA CAMPAIGN NUMBER: 23V506000
Instrument Panel may Fail to Illuminate/FMVSS 101
An inoperable instrument panel cannot show critical safety information, such as the speedometer or warning lights, which may increase the risk of a crash.
NHTSA Campaign Number: 23V506
Manufacturer Ford
Motor Company
Components ELECTRICAL SYSTEM
Potential Number of Units Affected 38,695
Summary
Ford Motor Company (Ford) is recalling certain 2023 Escape, Super Duty F-250, Super Duty F-350, Super Duty F-450, and Super Duty F-550 vehicles equipped with a digital instrument panel cluster. The module may have been improperly soldered, preventing the instrument panel from illuminating. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 101, “Control and Displays.”
Remedy
Dealers will replace the module or instrument panel as necessary, free of charge. Owner notification letters are expected to be mailed August 14, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford’s number for this recall is 23C25.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Check if your Vehicle has a Recall
July 24, 2023
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Advance Notice –
Compliance Recall 23C25
Certain 2023 Model Year Super Duty and Escape Vehicles
Instrument Panel Cluster Replacement
AFFECTED VEHICLES
| Vehicle | Model Year | Assembly Plant | Build Dates |
| 2023 | F250 – 550 | Kentucky Truck | January 19, 2023 through May 31, 2023 |
| 2023 | Escape | Louisville | November 15, 2022 through June 16, 2023 |
US population of affected vehicles: 38,628. Affected vehicles are identified in OASIS and FSA VIN Lists.
REASON FOR THIS COMPLIANCE RECALL
Some of the affected vehicles may not conform to the requirements specified by Federal Motor Vehicle Safety Standard (FMVSS) No. 101 Controls and Displays. The instrument cluster screen may be blank, which will result in customers not having access to driver information communicated to them through the IPC display, including vehicle speed, transmission shift position, warnings, and telltales. Failure to illuminate the instrument panel cluster renders safety related telltales and gauges unreadable, increasing the risk of a crash.
SERVICE ACTION
DO NOT DEMONSTRATE OR DELIVER any new in-stock vehicles involved in this compliance recall. A complete Dealer Bulletin will be provided to dealers when it is anticipated that parts ordering information and repair instructions will be available to support this compliance recall.
IMPORTANT: Dealers should open a Repair Order (RO) only when a full dealer bulletin is published. Opening an RO against an Awareness or Advance Notice will result in warranty rejections against a recall.
CUSTOMER NOTIFICATION
Owners of record will be notified via first-class mail after repair instructions and parts ordering information have been provided to dealers.
PLEASE NOTE:
Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $26,315 per vehicle. Correct all vehicles in your new vehicle inventory prior to delivery.
DEALER-OPERATED RENTAL VEHICLES
The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice.
Chronology :
March – April 2023
On March 23, 2023, an issue pertaining to blank instrument panel clusters in 2023 model year Ford Super Duty vehicles was brought to Ford’s Critical Concern Review Group (CCRG) for review. On March 20, 2023, Ford personnel at the vehicle assembly plant had identified five 2023 model year Super Duty vehicles with digital instrument panel clusters that did not illuminate.
Initial investigation by Ford Engineering and the supplier found that the digital instrument panel clusters in the Super Duty vehicles experienced a hardware failure due to poor solder joints in the remote cluster box. Ford Engineering’s original understanding was that the solder joint failures occur very early in the life of the remote cluster box. Solder quality detection processes were implemented at the supplier and the vehicle assembly plant to detect the early failures.
May – June 2023
Ford continued to receive field reports and warranty claims and these parts were sent to the supplier for analysis. The CCRG investigation determined that, in the return samples that were analyzed, the solder stencil used by the digital instrument panel cluster supplier did not have the correct thickness and did not have the correct material coating to be robust to solder joint failures. Some instrument panel cluster failures occurred at mileages beyond what was initially expected for this type of solder joint failure.
Additionally, in June 2023, CCRG reviewed where previously Ford personnel at the Louisville assembly plant identified three Ford Escape vehicles with digital instrument panel clusters that did not illuminate and exhibited a similar poor solder joint in the instrument panel cluster.
Ford is aware of 84 warranty claims and 36 field reports for 83 unique VINs related to this concern.
On July 14, 2023, Ford’s Field Review Committee reviewed the concern and approved a field action.
Ford is not aware of any reports of accident or injury related to this condition.
5 Affected Products
Vehicles
6 Associated Documents
Manufacturer Notices(to Dealers,etc)
Recall Acknowledgement
RCAK-23V506-6831.pdf 687.336KB
Recall 573 Report – 7/21/23
RCLRPT-23V506-8324.PDF 216.317KB
Noncompliance Notice 573 Report
RCLRPT-23V506-7297.PDF 216.333KB
Recall 573 Report – 7/21/23
RCLRPT-23V506-8226.PDF 216.333KB
Recall 573 Report – 7/21/23
RCLRPT-23V506-5104.PDF 216.317KB
Latest Recalls Documents
Reprogramming
Service Information & Reprogramming
Module Reprogramming
| Diagnostic Software | Interface Device | Complete Vehicle Diagnostics | Module Programming | ||
| 1996-2017 Model Year |
2018-Present Model Year |
1996-2017 Model Year |
2018-Present Model Year |
||
| IDS/FDRS | VCM, VCM II, VCMM |
X | X | X | X |
| FJDS/FDRS | Compatible J2534 Devices (Including VCM II and VCMM) |
X | X | X | |
Detailed system requirements, installation, and support information for each product is located under the diagnostics tool support tab for each product.
Integrated Diagnostic Software (IDS) / Ford Diagnosis & Repair System (FDRS)
For use with VCM I, VCM II, VMM and VCMM hardware devices only. The complete factory Ford Motor Company vehicle diagnostic tool that provides complete dealership level vehicle diagnostic coverage for all 1996 to present Ford, Lincoln and Mercury vehicles. The IDS software includes time based access to the IDS software, software updates and calibration files.
Ford J2534 Diagnostic Software (FJDS) / Ford Diagnosis & Repair System (FDRS)
For use with compatible J2534 hardware devices. FJDS software provides Ford Module Programming functionality that covers 1996 to present Ford, Lincoln and Mercury module reprogramming functions, plus complete dealership level vehicle diagnostic software for all 2018 to present Ford and Lincoln vehicles. The FJDS software license includes time based access to the FJDS software, software updates and calibration files.
Latest Calibration Information
Module Build Data (As-Built)
Use VIN to obtain As-Built data
www.motorcraftservice.com
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SEOCONTENT-START
Ó Copyright 2023 Ford Motor Company Stacy L. Balzer Ford Motor Company Operating Director P. O. Box 1904 Service Engineering Operations Dearborn, Michigan 48121 Ford Customer Service Division July 24, 2023 TO: All U.S. Ford and Lincoln Dealers SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Advance Notice – Compliance Recall 23C25 Certain 2023 Model Year Super Duty and Escape Vehicles Instrument Panel Cluster Replacement AFFECTED VEHICLES Vehicle Model Year Assembly Plant Build Dates 2023 F250 – 550 Kentucky Truck January 19, 2023 through May 31, 2023 2023 Escape Louisville November 15, 2022 through June 16, 2023 US population of affected vehicles: 38,628. Affected vehicles are identified in OASIS and FSA VIN Lists. REASON FOR THIS COMPLIANCE RECALL Some of the affected vehicles may not conform to the requirements specified by Federal Motor Vehicle Safety Standard (FMVSS) No. 101 Controls and Displays. The instrument cluster screen may be blank, which will result in customers not having access to driver information communicated to them through the IPC display, including vehicle speed, transmission shift position, warnings, and telltales. Failure to illuminate the instrument panel cluster renders safety related telltales and gauges unreadable, increasing the risk of a crash. SERVICE ACTION DO NOT DEMONSTRATE OR DELIVER any new in-stock vehicles involved in this compliance recall. A complete Dealer Bulletin will be provided to dealers when it is anticipated that parts ordering information and repair instructions will be available to support this compliance recall. IMPORTANT: Dealers should open a Repair Order (RO) only when a full dealer bulletin is published. Opening an RO against an Awareness or Advance Notice will result in warranty rejections against a recall. CUSTOMER NOTIFICATION Owners of record will be notified via first-class mail after repair instructions and parts ordering information have been provided to dealers. PLEASE NOTE: Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $26,315 per vehicle. Correct all vehicles in your new vehicle inventory prior to delivery. DEALER-OPERATED RENTAL VEHICLES The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice. Ó Copyright 2023 Ford Motor Company QUESTIONS & ASSISTANCE For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab. Sincerely, Stacy L. Balzer
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 23V-506 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Ford Motor Company Submission Date : JUL 21, 2023 NHTSA Recall No. : 23V-506 Manufacturer Recall No. : 23C25 Manufacturer Information : Manufacturer Name : Ford Motor Company Address : 330 Town Center Drive Suite 500 Dearborn MI 48126-2738 Company phone : 1-866-436-7332 Population : Number of potentially involved : 38,695 Estimated percentage with defect : 1 % Vehicle Information : Vehicle 1 : 2023-2023 Ford F-Super Duty: F-250, F-350, F-450, F-550 Vehicle Type : LIGHT VEHICLES Body Style : ALL Power Train : NR Descriptive Information : Ford’s team reviewed supplier process and maintenance records to determine the population of affected parts. The Ford process is capable of tracing instrument panel cluster module production to the vehicle in which the instrument panel cluster module is installed. Affected vehicles are equipped with digital instrument panel clusters. These vehicles are not produced in VIN order. Information as to the applicability of this action to specific vehicles can best be obtained by either calling Ford’s toll-free line (1-866-436-7332) or by contacting a local Ford or Lincoln dealer who can obtain specific information regarding the vehicles from the Ford On-line Automotive Service Information System (OASIS) database. 17,394 Ford Super Duty vehicles are affected. Production Dates : JAN 19, 2023 – MAY 31, 2023 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 23V-506 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 2 : 2023-2023 Ford Escape Vehicle Type : LIGHT VEHICLES Body Style : ALL Power Train : NR Descriptive Information : Ford’s team reviewed supplier process and maintenance records to determine the population of affected parts. The Ford process is capable of tracing instrument panel cluster production to the vehicle in which the instrument panel cluster is installed. Affected vehicles are equipped with digital instrument panel clusters. These vehicles are not produced in VIN order. Information as to the applicability of this action to specific vehicles can best be obtained by either calling Ford’s toll-free line (1-866-436-7332) or by contacting a local Ford or Lincoln dealer who can obtain specific information regarding the vehicles from the Ford On-line Automotive Service Information System (OASIS) database 21,301 Ford Escape vehicles are affected. Production Dates : NOV 15, 2022 – JUN 16, 2023 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : The Instrument Panel Cluster (IPC) does not illuminate and is blank. Illumination of specific warning messages and warning lights are required as specified in Section 5.3.1 of FMVSS 101 and other applicable FMVSS requirements. FMVSS 1 : 101 – Control and displays FMVSS 2 : NR Description of the Safety Risk : Failure to illuminate the instrument panel cluster renders safety-related telltales and gauges unreadable, increasing the risk of a crash. Description of the Cause : Affected vehicles are equipped with instrument panel cluster or instrument panel cluster modules that may have been produced with improperly soldered joints. Improperly soldered joints may cause the digital instrument panel cluster to not illuminate. Identification of Any Warning that can Occur : None Involved Components : Part 573 Safety Recall Report 23V-506 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 1 : Instrument Cluster Component Description : Instrument Cluster Module – Ford Super Duty Component Part Number : PC3 -10849-HM Component Name 2 : Instrument Cluster Component Description : Instrument Cluster – Ford Escape Component Part Number : PJ6T-10849-AAN Supplier Identification : Component Manufacturer Name : Visteon Corporation Address : AV SILVESTRE TERRAZAS 12811-1 Chihuahua Foreign States 31415 Country : Mexico Chronology : March – April 2023 On March 23, 2023, an issue pertaining to blank instrument panel clusters in 2023 model year Ford Super Duty vehicles was brought to Ford’s Critical Concern Review Group (CCRG) for review. On March 20, 2023, Ford personnel at the vehicle assembly plant had identified five 2023 model year Super Duty vehicles with digital instrument panel clusters that did not illuminate. Initial investigation by Ford Engineering and the supplier found that the digital instrument panel clusters in the Super Duty vehicles experienced a hardware failure due to poor solder joints in the remote cluster box. Ford Engineering’s original understanding was that the solder joint failures occur very early in the life of the remote cluster box. Solder quality detection processes were implemented at the supplier and the vehicle assembly plant to detect the early failures. May – June 2023 Ford continued to receive field reports and warranty claims and these parts were sent to the supplier for analysis. The CCRG investigation determined that, in the return samples that were analyzed, the solder stencil used by the digital instrument panel cluster supplier did not have the correct thickness and did not have the correct material coating to be robust to solder joint failures. Some instrument panel cluster failures occurred at mileages beyond what was initially expected for this type of solder joint failure. Additionally, in June 2023, CCRG reviewed where previously Ford personnel at the Louisville assembly plant identified three Ford Escape vehicles with digital instrument panel clusters that did not illuminate and Part 573 Safety Recall Report 23V-506 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 exhibited a similar poor solder joint in the instrument panel cluster. Ford is aware of 84 warranty claims and 36 field reports for 83 unique VINs related to this concern. On July 14, 2023, Ford’s Field Review Committee reviewed the concern and approved a field action. Ford is not aware of any reports of accident or injury related to this condition. Description of Remedy : Description of Remedy Program : Owners will be notified by mail and instructed to take their vehicle to a Ford or Lincoln dealer to have their instrument panel cluster or instrument panel cluster module replaced. There will be no charge for this service. Ford provided the general reimbursement plan for the cost of remedies paid for by vehicle owners prior to notification of a safety recall in May 2023. Ford will forward a copy of the notification letters to dealers to the agency when available. How Remedy Component Differs from Recalled Component : Remedy instrument panel clusters and instrument panel cluster modules are manufactured with proper solder joints. Identify How/When Recall Condition was Corrected in Production : Not required per 49 Part 573. Recall Schedule : Description of Recall Schedule : Notification to dealers is expected to occur on July 24, 2023. Mailing of owner notification letters is expected to begin August 14, 2023 and is expected to be completed by August 18, 2023. Planned Dealer Notification Date : JUL 24, 2023 – JUL 24, 2023 Planned Owner Notification Date : AUG 14, 2023 – AUG 18, 2023 * NR – Not Reported
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 23V-506 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Ford Motor Company Submission Date : JUL 21, 2023 NHTSA Recall No. : 23V-506 Manufacturer Recall No. : 23C25 Manufacturer Information : Manufacturer Name : Ford Motor Company Address : 330 Town Center Drive Suite 500 Dearborn MI 48126-2738 Company phone : 1-866-436-7332 Population : Number of potentially involved : 38,695 Estimated percentage with defect : 1 % Vehicle Information : Vehicle 1 : 2023-2023 Ford Escape Vehicle Type : LIGHT VEHICLES Body Style : ALL Power Train : NR Descriptive Information : Ford’s team reviewed supplier process and maintenance records to determine the population of affected parts. The Ford process is capable of tracing instrument panel cluster production to the vehicle in which the instrument panel cluster is installed. Affected vehicles are equipped with digital instrument panel clusters. These vehicles are not produced in VIN order. Information as to the applicability of this action to specific vehicles can best be obtained by either calling Ford’s toll-free line (1-866-436-7332) or by contacting a local Ford or Lincoln dealer who can obtain specific information regarding the vehicles from the Ford On-line Automotive Service Information System (OASIS) database 21,301 Ford Escape vehicles are affected. Production Dates : NOV 15, 2022 – JUN 16, 2023 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 23V-506 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 2 : 2023-2023 Ford F-Super Duty: F-250, F-350, F-450, F-550 Vehicle Type : LIGHT VEHICLES Body Style : ALL Power Train : NR Descriptive Information : Ford’s team reviewed supplier process and maintenance records to determine the population of affected parts. The Ford process is capable of tracing instrument panel cluster module production to the vehicle in which the instrument panel cluster module is installed. Affected vehicles are equipped with digital instrument panel clusters. These vehicles are not produced in VIN order. Information as to the applicability of this action to specific vehicles can best be obtained by either calling Ford’s toll-free line (1-866-436-7332) or by contacting a local Ford or Lincoln dealer who can obtain specific information regarding the vehicles from the Ford On-line Automotive Service Information System (OASIS) database. 17,394 Ford Super Duty vehicles are affected. Production Dates : JAN 19, 2023 – MAY 31, 2023 VIN Range 1 : Begin : NR End : NR Not sequential Description of Noncompliance : Description of the Noncompliance : The Instrument Panel Cluster (IPC) does not illuminate and is blank. Illumination of specific warning messages and warning lights are required as specified in Section 5.3.1 of FMVSS 101 and other applicable FMVSS requirements. FMVSS 1 : 101 – Control and displays FMVSS 2 : NR Description of the Safety Risk : Failure to illuminate the instrument panel cluster renders safety-related telltales and gauges unreadable, increasing the risk of a crash. Description of the Cause : Affected vehicles are equipped with instrument panel cluster or instrument panel cluster modules that may have been produced with improperly soldered joints. Improperly soldered joints may cause the digital instrument panel cluster to not illuminate. Identification of Any Warning that can Occur : None Involved Components : Part 573 Safety Recall Report 23V-506 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 1 : Instrument Cluster Component Description : Instrument Cluster Module – Ford Super Duty Component Part Number : PC3 -10849-HM Component Name 2 : Instrument Cluster Component Description : Instrument Cluster – Ford Escape Component Part Number : PJ6T-10849-AAN Supplier Identification : Component Manufacturer Name : Visteon Corporation Address : AV SILVESTRE TERRAZAS 12811-1 Chihuahua Foreign States 31415 Country : Mexico Chronology : March – April 2023 On March 23, 2023, an issue pertaining to blank instrument panel clusters in 2023 model year Ford Super Duty vehicles was brought to Ford’s Critical Concern Review Group (CCRG) for review. On March 20, 2023, Ford personnel at the vehicle assembly plant had identified five 2023 model year Super Duty vehicles with digital instrument panel clusters that did not illuminate. Initial investigation by Ford Engineering and the supplier found that the digital instrument panel clusters in the Super Duty vehicles experienced a hardware failure due to poor solder joints in the remote cluster box. Ford Engineering’s original understanding was that the solder joint failures occur very early in the life of the remote cluster box. Solder quality detection processes were implemented at the supplier and the vehicle assembly plant to detect the early failures. May – June 2023 Ford continued to receive field reports and warranty claims and these parts were sent to the supplier for analysis. The CCRG investigation determined that, in the return samples that were analyzed, the solder stencil used by the digital instrument panel cluster supplier did not have the correct thickness and did not have the correct material coating to be robust to solder joint failures. Some instrument panel cluster failures occurred at mileages beyond what was initially expected for this type of solder joint failure. Additionally, in June 2023, CCRG reviewed where previously Ford personnel at the Louisville assembly plant identified three Ford Escape vehicles with digital instrument panel clusters that did not illuminate and Part 573 Safety Recall Report 23V-506 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 exhibited a similar poor solder joint in the instrument panel cluster. Ford is aware of 84 warranty claims and 36 field reports for 83 unique VINs related to this concern. On July 14, 2023, Ford’s Field Review Committee reviewed the concern and approved a field action. Ford is not aware of any reports of accident or injury related to this condition. Description of Remedy : Description of Remedy Program : Owners will be notified by mail and instructed to take their vehicle to a Ford or Lincoln dealer to have their instrument panel cluster or instrument panel cluster module replaced. There will be no charge for this service. Ford provided the general reimbursement plan for the cost of remedies paid for by vehicle owners prior to notification of a safety recall in May 2023. Ford will forward a copy of the notification letters to dealers to the agency when available. How Remedy Component Differs from Recalled Component : Remedy instrument panel clusters and instrument panel cluster modules are manufactured with proper solder joints. Identify How/When Recall Condition was Corrected in Production : Not required per 49 Part 573. Recall Schedule : Description of Recall Schedule : Notification to dealers is expected to occur on July 24, 2023. Mailing of owner notification letters is expected to begin August 14, 2023 and is expected to be completed by August 18, 2023. Planned Dealer Notification Date : JUL 24, 2023 – JUL 24, 2023 Planned Owner Notification Date : AUG 14, 2023 – AUG 18, 2023 * NR – Not Reported
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 23V-506 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Ford Motor Company Submission Date : JUL 21, 2023 NHTSA Recall No. : 23V-506 Manufacturer Recall No. : 23C25 Manufacturer Information : Manufacturer Name : Ford Motor Company Address : 330 Town Center Drive Suite 500 Dearborn MI 48126-2738 Company phone : 1-866-436-7332 Population : Number of potentially involved : 38,695 Estimated percentage with defect : 1 % Vehicle Information : Vehicle 1 : 2023-2023 Ford F-Super Duty: F-250, F-350, F-450, F-550 Vehicle Type : LIGHT VEHICLES Body Style : ALL Power Train : NR Descriptive Information : Ford’s team reviewed supplier process and maintenance records to determine the population of affected parts. The Ford process is capable of tracing instrument panel cluster module production to the vehicle in which the instrument panel cluster module is installed. Affected vehicles are equipped with digital instrument panel clusters. These vehicles are not produced in VIN order. Information as to the applicability of this action to specific vehicles can best be obtained by either calling Ford’s toll-free line (1-866-436-7332) or by contacting a local Ford or Lincoln dealer who can obtain specific information regarding the vehicles from the Ford On-line Automotive Service Information System (OASIS) database. 17,394 Ford Super Duty vehicles are affected. Production Dates : JAN 19, 2023 – MAY 31, 2023 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 23V-506 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 2 : 2023-2023 Ford Escape Vehicle Type : LIGHT VEHICLES Body Style : ALL Power Train : NR Descriptive Information : Ford’s team reviewed supplier process and maintenance records to determine the population of affected parts. The Ford process is capable of tracing instrument panel cluster production to the vehicle in which the instrument panel cluster is installed. Affected vehicles are equipped with digital instrument panel clusters. These vehicles are not produced in VIN order. Information as to the applicability of this action to specific vehicles can best be obtained by either calling Ford’s toll-free line (1-866-436-7332) or by contacting a local Ford or Lincoln dealer who can obtain specific information regarding the vehicles from the Ford On-line Automotive Service Information System (OASIS) database 21,301 Ford Escape vehicles are affected. Production Dates : NOV 15, 2022 – JUN 16, 2023 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : The Instrument Panel Cluster (IPC) does not illuminate and is blank. Illumination of specific warning messages and warning lights are required as specified in Section 5.3.1 of FMVSS 101 and other applicable FMVSS requirements. FMVSS 1 : 101 – Control and displays FMVSS 2 : NR Description of the Safety Risk : Failure to illuminate the instrument panel cluster renders safety-related telltales and gauges unreadable, increasing the risk of a crash. Description of the Cause : Affected vehicles are equipped with instrument panel cluster or instrument panel cluster modules that may have been produced with improperly soldered joints. Improperly soldered joints may cause the digital instrument panel cluster to not illuminate. Identification of Any Warning that can Occur : None Involved Components : Part 573 Safety Recall Report 23V-506 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 1 : Instrument Cluster Component Description : Instrument Cluster Module – Ford Super Duty Component Part Number : PC3 -10849-HM Component Name 2 : Instrument Cluster Component Description : Instrument Cluster – Ford Escape Component Part Number : PJ6T-10849-AAN Supplier Identification : Component Manufacturer Name : Visteon Corporation Address : AV SILVESTRE TERRAZAS 12811-1 Chihuahua Foreign States 31415 Country : Mexico Chronology : March – April 2023 On March 23, 2023, an issue pertaining to blank instrument panel clusters in 2023 model year Ford Super Duty vehicles was brought to Ford’s Critical Concern Review Group (CCRG) for review. On March 20, 2023, Ford personnel at the vehicle assembly plant had identified five 2023 model year Super Duty vehicles with digital instrument panel clusters that did not illuminate. Initial investigation by Ford Engineering and the supplier found that the digital instrument panel clusters in the Super Duty vehicles experienced a hardware failure due to poor solder joints in the remote cluster box. Ford Engineering’s original understanding was that the solder joint failures occur very early in the life of the remote cluster box. Solder quality detection processes were implemented at the supplier and the vehicle assembly plant to detect the early failures. May – June 2023 Ford continued to receive field reports and warranty claims and these parts were sent to the supplier for analysis. The CCRG investigation determined that, in the return samples that were analyzed, the solder stencil used by the digital instrument panel cluster supplier did not have the correct thickness and did not have the correct material coating to be robust to solder joint failures. Some instrument panel cluster failures occurred at mileages beyond what was initially expected for this type of solder joint failure. Additionally, in June 2023, CCRG reviewed where previously Ford personnel at the Louisville assembly plant identified three Ford Escape vehicles with digital instrument panel clusters that did not illuminate and Part 573 Safety Recall Report 23V-506 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 exhibited a similar poor solder joint in the instrument panel cluster. Ford is aware of 84 warranty claims and 36 field reports for 83 unique VINs related to this concern. On July 14, 2023, Ford’s Field Review Committee reviewed the concern and approved a field action. Ford is not aware of any reports of accident or injury related to this condition. Description of Remedy : Description of Remedy Program : Owners will be notified by mail and instructed to take their vehicle to a Ford or Lincoln dealer to have their instrument panel cluster or instrument panel cluster module replaced. There will be no charge for this service. Ford provided the general reimbursement plan for the cost of remedies paid for by vehicle owners prior to notification of a safety recall in May 2023. Ford will forward a copy of the notification letters to dealers to the agency when available. How Remedy Component Differs from Recalled Component : Remedy instrument panel clusters and instrument panel cluster modules are manufactured with proper solder joints. Identify How/When Recall Condition was Corrected in Production : Not required per 49 Part 573. Recall Schedule : Description of Recall Schedule : Notification to dealers is expected to occur on July 24, 2023. Mailing of owner notification letters is expected to begin August 14, 2023 and is expected to be completed by August 18, 2023. Planned Dealer Notification Date : JUL 24, 2023 – JUL 24, 2023 Planned Owner Notification Date : AUG 14, 2023 – AUG 18, 2023 * NR – Not Reported
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