June 9, 2023 NHTSA CAMPAIGN NUMBER: 23V420000
Head Restraint Instructions Missing/FMVSS 202
Without instructions, the head restraints may be improperly adjusted, increasing the risk of injury in the event of a crash.
NHTSA Campaign Number: 23V420
Manufacturer Ford
Motor Company
Components EQUIPMENT
Potential Number of Units Affected 979,797
Summary
Ford Motor Company (Ford) is recalling certain 2018-2023 Expedition and Lincoln Navigator vehicles equipped with third-row seating; and 2019-2023 F-Super Duty F-250, F-350, F-450, F-550, and F-600 SuperCab and three-passenger front bench seat regular cab vehicles. The owner’s manual does not include instructions for adjusting or removing certain head restraints. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 202, “Head Restraints.”
Remedy
Ford will mail the Owner’s Manual addendums that describe how to adjust and remove the head restraints for the center seating positions, free of charge. Owner notification letters are expected to be mailed July 10, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford’s number for this recall is 23C20.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Check if your Vehicle has a Recall
Chronology :
On May 11, 2023, an issue pertaining to missing Owner’s Manual content was brought to Ford’s Critical Concern Review Group for review. The investigation determined that human error in Ford’s Owner’s Manual review process resulted in missing Owner’s Manual information required by Federal Motor Vehicle Safety Standard (FMVSS) No. 202a, “Head Restraints.”
On May 17, 2023, the CCRG found that required head restraint adjustment and removal information for the third-row center seating position on 2018-2023 model year Ford Expedition and Lincoln Navigator vehicles was missing from the vehicle Owner’s Manuals. Additionally, the CCRG concluded that required head restraint adjustment and removal Owner’s Manual content for the second-row center seating position was missing from 2019-2023 model year Ford Super Duty vehicles in all SuperCab configurations. Required head restraint adjustment and removal Owner’s Manual content was also missing for the front row center seating position in 2019-2023 model year Ford Super Duty vehicles in all SuperCab and Regular Cab configurations equipped with a three passenger front bench seat.
Ford is not aware of any related warranty claims or field reports.
On June 02, 2023, Ford’s Field Review Committee reviewed the concern and approved a field action.
Ford is not aware of any reports of accident or injury related to this condition.
37 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| FORD | EXPEDITION | 2018-2023 |
| FORD | F-250 SD | 2019-2023 |
| FORD | F-350 SD | 2019-2023 |
| FORD | F-450 SD | 2019-2023 |
| FORD | F-550 SD | 2019-2023 |
| FORD | F-600 SD | 2019-2023 |
| LINCOLN | NAVIGATOR | 2018-2023 |
2 Associated Documents
Noncompliance Notice 573 Report
RCLRPT-23V420-6070.PDF 222.033KB
Recall Acknowledgement
RCAK-23V420-9072.pdf 645.436KB
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 23V-420 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Ford Motor Company Submission Date : JUN 09, 2023 NHTSA Recall No. : 23V-420 Manufacturer Recall No. : 23C20 Manufacturer Information : Manufacturer Name : Ford Motor Company Address : 330 Town Center Drive Suite 500 Dearborn MI 48126-2738 Company phone : 1-866-436-7332 Population : Number of potentially involved : 979,797 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2018-2023 Ford Expedition Vehicle Type : LIGHT VEHICLES Body Style : ALL Power Train : NR Descriptive Information : Ford Expedition vehicles equipped with third row seating are affected. These vehicles are not produced in VIN order. Information as to the applicability of this action to specific vehicles can best be obtained by either calling Ford’s toll-free line (1-866-436-7332) or by contacting a local Ford or Lincoln dealer who can obtain specific information regarding the vehicles from the Ford On-line Automotive Service Information System (OASIS) database. 400,192 Ford Expedition vehicles are affected. Production Dates : MAR 14, 2017 – MAY 14, 2023 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 23V-420 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 2 : 2018-2023 Lincoln Navigator Vehicle Type : LIGHT VEHICLES Body Style : ALL Power Train : NR Descriptive Information : Lincoln Navigator vehicles equipped with third row seating are affected. These vehicles are not produced in VIN order. Information as to the applicability of this action to specific vehicles can best be obtained by either calling Ford’s toll-free line (1-866-436-7332) or by contacting a local Ford or Lincoln dealer who can obtain specific information regarding the vehicles from the Ford On-line Automotive Service Information System (OASIS) database. 92,896 Lincoln Navigator vehicles are affected. Production Dates : MAR 16, 2017 – MAY 14, 2023 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 3 : 2019-2023 Ford F-Super Duty: F-250, F-350, F-450, F-550, F-600 Vehicle Type : LIGHT VEHICLES Body Style : ALL Power Train : NR Descriptive Information : Ford F-250, F-350, F-450, F-550, and F-600 Super Duty vehicles with a SuperCab configuration or a regular cab configuration with a three passenger front bench seat are affected. These vehicles are not produced in VIN order. Information as to the applicability of this action to specific vehicles can best be obtained by either calling Ford’s toll-free line (1-866-436-7332) or by contacting a local Ford or Lincoln dealer who can obtain specific information regarding the vehicles from the Ford On-line Automotive Service Information System (OASIS) database. 486,709 Ford F-Super Duty vehicles are affected. Production Dates : MAR 06, 2018 – MAY 25, 2023 VIN Range 1 : Begin : NR End : NR Not sequential Description of Noncompliance : Description of the Noncompliance : The affected vehicles do not include instructions for adjusting or removing certain head restraints in the owner’s manual. Affected Ford Expedition and Lincoln Navigator vehicles do not include instructions for adjusting or removing the third row center head restraint in the owner’s manual. Affected Super Duty vehicles do not include instructions for adjusting or removing the first or second center head restraints in the owner’s manual. Part 573 Safety Recall Report 23V-420 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 FMVSS 1 : 202 – Head restraints FMVSS 2 : NR Description of the Safety Risk : Customers do not have access to regulated information regarding the adjustment or removal of certain center head restraints. Inability to access this information increases the risk of injury in the event of a crash. Description of the Cause : Owner’s Manuals were published without certain center seat head restraints information. Identification of Any Warning that can Occur : None Involved Components : Component Name 1 : Owner Manual Component Description : 2018 Expedition USA English Owner’s Manual Component Part Number : JL1J19A321AA Component Name 2 : Owner Manual Component Description : 2018 Expedition USA English Owner’s Manual Component Part Number : JL1J19A321AB Component Name 3 : Owner Manual Component Description : 2018 Expedition USA English Owner’s Manual Component Part Number : JL1J19A321AC Component Name 4 : Owner Manual Component Description : 2019 Ford Expedition USA English Owner’s Manual Component Part Number : KL1J19A321AA Component Name 5 : Owner Manual Component Description : 2019 Ford Expedition USA English Owner’s Manual Component Part Number : KL1J19A321AB Part 573 Safety Recall Report 23V-420 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 6 : Owner Manual Component Description : 2020 Ford Expedition USA English Owner’s Manual Component Part Number : LL1J19A321AA Component Name 7 : Owner Manual Component Description : 2020 Ford Expedition USA English Owner’s Manual Component Part Number : LL1J19A321AB Component Name 8 : Owner Manual Component Description : 2021 Ford Expedition USA English Owner’s Manual Component Part Number : ML1J19A321AA Component Name 9 : Supplemental Owner’s Guide Component Description : 2022 Ford Expedition USA English Supplemental Owner’s Guide Component Part Number : NL1J19F705AA Component Name 10 : Supplemental Owner’s Guide Component Description : 2022 Ford Expedition Spanish Supplemental Owner’s Guide Component Part Number : NL1J19F705BCA Component Name 11 : Supplemental Owner’s Guide Component Description : 2023 Ford Expedition USA English Supplemental Owner’s Guide Component Part Number : PL1J19F705AA Component Name 12 : Supplemental Owner’s Guide Component Description : 2023 Ford Expedition Spanish Supplemental Owner’s Guide Component Part Number : PL1J19F705BCA Part 573 Safety Recall Report 23V-420 Page 5 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 13 : Owner Manual Component Description : 2018 Lincoln Navigator USA English Owner’s Manual Component Part Number : JL7J19A321AA Component Name 14 : Owner Manual Component Description : 2018 Lincoln Navigator USA English Owner’s Manual Component Part Number : JL7J19A321AB Component Name 15 : Owner Manual Component Description : 2018 Lincoln Navigator USA English Owner’s Manual Component Part Number : JL7J19A321AC Component Name 16 : Owner Manual Component Description : 2019 Lincoln Navigator USA English Owner’s Manual Component Part Number : KL7J19A321AA Component Name 17 : Owner Manual Component Description : 2019 Lincoln Navigator USA English Owner’s Manual Component Part Number : KL7J19A321AB Component Name 18 : Owner Manual Component Description : 2020 Lincoln Navigator USA English Owner’s Manual Component Part Number : LL7J19A321AA Component Name 19 : Owner Manual Component Description : 2020 Lincoln Navigator USA English Owner’s Manual Component Part Number : LL7J19A321AB Part 573 Safety Recall Report 23V-420 Page 6 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 20 : Owner Manual Component Description : 2021 Lincoln Navigator USA English Owner’s Manual Component Part Number : ML7J19A321AA Component Name 21 : Supplemental Owner’s Guide Component Description : 2022 Lincoln Navigator USA English Supplemental Owner’s Guide Component Part Number : NL7J19F705AA Component Name 22 : Supplemental Owner’s Guide Component Description : 2022 Lincoln Navigator Spanish Supplemental Owner’s Guide Component Part Number : NL7J9F705BCA Component Name 23 : Supplemental Owner’s Guide Component Description : 2023 Lincoln Navigator USA English Supplemental Owner’s Guide Component Part Number : PL7J19F705AA Component Name 24 : Supplemental Owner’s Guide Component Description : 2023 Lincoln Navigator Spanish Supplemental Owner’s Guide Component Part Number : PL7J19F705BCA Component Name 25 : Owner Manual Component Description : 2019 Ford Super Duty USA English Owner’s Manual Component Part Number : KC3J19A321AA Component Name 26 : Owner Manual Component Description : 2019 Ford Super Duty USA English Owner’s Manual Component Part Number : KC3J19A321AB Part 573 Safety Recall Report 23V-420 Page 7 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 27 : Owner Manual Component Description : 2019 Ford Super Duty USA English Owner’s Manual Component Part Number : KC3J19A321AC Component Name 28 : Owner Manual Component Description : 2020 Ford Super Duty USA English Owner’s Manual Component Part Number : LC3J19A321AA Component Name 29 : Owner Manual Component Description : 2020 Ford Super Duty Spanish Owner’s Manual Component Part Number : LC3J19A321DA Component Name 30 : Owner Manual Component Description : 2021 Ford Super Duty USA English Owner’s Manual Component Part Number : MC3J19A321AA Component Name 31 : Owner Manual Component Description : 2021 Ford Super Duty USA English Owner’s Manual Component Part Number : MC3J19A321AB Component Name 32 : Owner Manual Component Description : 2021 Ford Super Duty USA English Owner’s Manual Component Part Number : MC3J19A321AC Component Name 33 : Owner Manual Component Description : 2021 Ford Super Duty Spanish Owner’s Manual Component Part Number : MC3J19A321DA Part 573 Safety Recall Report 23V-420 Page 8 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 34 : Owner Manual Component Description : 2022 Ford Super Duty USA English Owner’s Manual Component Part Number : NC3J19A321AA Component Name 35 : Owner Manual Component Description : 2022 Ford Super Duty Spanish Owner’s Manual Component Part Number : NC3J19A321BCA Component Name 36 : Supplemental Owner’s Guide Component Description : 2023 Ford Super Duty USA English Supplemental Owner’s Guide Component Part Number : PC3J19F705AA Component Name 37 : Supplemental Owner’s Guide Component Description : 2023 Ford Super Duty Spanish Supplemental Owner’s Guide Component Part Number : PC3J19F705BCA Supplier Identification : Component Manufacturer Name : Tweddle Group Address : 24700 Maplehurst Drive Clinton Township Michigan 48036 Country : United States Chronology : On May 11, 2023, an issue pertaining to missing Owner’s Manual content was brought to Ford’s Critical Concern Review Group for review. The investigation determined that human error in Ford’s Owner’s Manual review process resulted in missing Owner’s Manual information required by Federal Motor Vehicle Safety Standard (FMVSS) No. 202a, “Head Restraints.” On May 17, 2023, the CCRG found that required head restraint adjustment and removal information for the third-row center seating position on 2018-2023 model year Ford Expedition and Lincoln Navigator vehicles was missing from the vehicle Owner’s Manuals. Additionally, the CCRG concluded that required head restraint Part 573 Safety Recall Report 23V-420 Page 9 The information contained in this report was submitted pursuant to 49 CFR §573 adjustment and removal Owner’s Manual content for the second-row center seating position was missing from 2019-2023 model year Ford Super Duty vehicles in all SuperCab configurations. Required head restraint adjustment and removal Owner’s Manual content was also missing for the front row center seating position in 2019-2023 model year Ford Super Duty vehicles in all SuperCab and Regular Cab configurations equipped with a three passenger front bench seat. Ford is not aware of any related warranty claims or field reports. On June 02, 2023, Ford’s Field Review Committee reviewed the concern and approved a field action. Ford is not aware of any reports of accident or injury related to this condition. Description of Remedy : Description of Remedy Program : Customers will be mailed Owner’s Manual addendums that describe how to adjust and remove the head restraints for the center seating positions. Customers will also be mailed instructions to place the provided addendums in the glovebox with the other owner’s information guides. Customers will be notified by mail that they have the option to take their vehicle to a Ford or Lincoln dealer for assistance in proper installation of the mailed Owner’s Manual addendums. Ford provided the general reimbursement plan for the cost of remedies paid for by vehicle owners prior to notification of a safety recall in May 2023. The ending date for reimbursement eligibility is estimated to be August 07, 2023. Ford will forward a copy of the notification letters to dealers to the agency when available. How Remedy Component Differs from Recalled Component : The remedy component contains the Owner’s Manual content for adjusting and removing head restraints in the seating positions that was not present in the original Owner’s Manual. Identify How/When Recall Condition was Corrected in Production : Not required per 49 Part 573. Recall Schedule : Description of Recall Schedule : Notification to dealers is expected to occur on June 26, 2023. Mailing of owner notification letters is expected to begin July 10, 2023 and is expected to be completed by July 24, 2023. Planned Dealer Notification Date : JUN 26, 2023 – JUN 26, 2023 Planned Owner Notification Date : JUL 10, 2023 – JUL 24, 2023 Part 573 Safety Recall Report 23V-420 Page 10 The information contained in this report was submitted pursuant to 49 CFR §573 * NR – Not Reported
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