23S16 – Rear Axle Bolt Fractures – 2020-2022 Ford Explorer

SEOCONTENT-START

Ford Motor Company
Ford Customer Service Division
P.O. Box 1904
Dearborn, Michigan 48121 1904
0067153 01 / / 000008157 / 22
October 2023
OSU © Copyright 2023 Ford Motor Company 000008157/85/22
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* * * IMPORTANT SAFETY RECALL REMINDER * * *
According to our records, your 2022 Explorer has not had necessary safety recall repairs made. We urge you
to have the free repair performed at your local dealership as soon as possible.
KEY INFORMATION
l Your vehicle is involved in an important safety recall
l Your safety is important to us. Schedule an appointment to have service
procedure completed
l This procedure will be performed free of charge
Recall Number
and Description:
23S16 – Explorer Automatic EPB Software Update Misalignment
What is the
Issue?
On your vehicle, it may be possible that your powertrain control module (PCM) did not
receive the correct software calibration during Safety Recall 22S27. If the PCM is not at the
correct calibration it may prevent the electronic parking brake from applying automatically
when the vehicle is shifted into park (P).
Vehicles without the proper remedy to Safety Recall 22S27 will not include an automatic
Electronic Park Brake apply when the vehicle is shifted to park. The remedy for Safety
Recall 22S27 was implemented to address the risk of a rear axle mounting bolt that may
fracture during vehicle acceleration. A fractured rear axle bolt will allow the rear axle
housing to move out of position, resulting in severe noise and vibration. If the rear axle bolt
breaks, the driveshaft or halfshafts may become disconnected, resulting in loss of the
vehicleâs forward power and loss of transmission torque to the rear wheels. Loss of the
vehicleâs forward power increases the risk of crash and injury. Transmission torque is
necessary to hold the vehicle in park and is also needed for the vehicle to move forward or
backward. The loss of the primary park torque will allow the vehicle to roll in park if the
parking brake is not applied, increasing the risk of crash and injury.
OSU © Copyright 2023 Ford Motor Company 000008157/86/22
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What Are We
Asking You
To Do?
Please contact your dealer to schedule an appointment to have this important service
procedure completed. If you do not already have a servicing dealer, you can access
ford.com/support for dealer addresses, maps and driving instructions.
The vehicle owner is responsible for having this service action performed. Ford Motor Company
reserves the right to deny coverage for any vehicle damage that may result from failure to have
this recall performed on a timely basis. Therefore, please have this recall performed as soon as
possible.
Service
Assistance:
If you have additional questions, please contact the Ford Motor Company Customer
Relationship Center at 1-866-436-7332 and one of our representatives will be happy to
assist you. For the hearing impaired call 1-800-232-5952 (TDD). Office Hours are Monday
through Friday: 8:00AM – 5:00PM (Your Local Time).
If you wish to contact us through the Internet, our address is: ford.com/support.
If your authorized dealer has recently completed this recall repair, please disregard this reminder.
We apologize for any inconvenience this may cause and want to assure you that, with your assistance, we will
correct this condition. Our commitment, together with your dealer, is to provide you with the highest level of
service and support.
Thank you for your attention to this important matter.
Ford Customer Service Division
Ford Motor Company
División de Servicio al Cliente de Ford
P. O. Box 1904
Dearborn, Michigan 48121
Octubre de 2023
OSU © Copyright 2023 Ford Motor Company 000008157/87/22
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* * * RECORDATORIO DE CAMPAÑA DE SEGURIDAD IMPORTANTE * * *
Según nuestros registros, en su 2022 Explorer no se han realizado las reparaciones necesarias
correspondientes a esta campaña de seguridad. Le solicitamos que realice esta reparación gratuita en su
distribuidor local lo antes posible.
INFORMACIÓN CLAVE
l Su vehículo ha sido incluido en una importante campaña de seguridad.
l Su seguridad es muy importante para nosotros. Programe una cita para
completar el procedimiento de servicio.
l Este procedimiento se llevará a cabo sin costo alguno.
l Si necesita ayuda o tiene alguna pregunta, por favor llame al Centro de
Relación con Clientes al 1-866-436-7332 y presione 2 para Español.
Número y
descripción de
la campaña:
23S16 – Desalineación de la actualización automática de software de EPB de Explorer
¿Cuál es el
problema?
Es posible que el módulo de control del tren motriz (PCM) de su vehículo no haya recibido
la calibración de software correcta durante la Campaña de seguridad 22S27. Si el PCM no
está correctamente calibrado, podría impedir la aplicación automática del freno de
estacionamiento electrónico cuando el vehículo se cambia a estacionamiento (P).
Aquellos vehículos sin la solución adecuada de la Campaña de seguridad 22S27 no
incluirán la aplicación automática del freno de estacionamiento electrónico, cuando el
vehículo se cambie a estacionamiento. La solución de la Campaña de seguridad 22S27 fue
implementada con el fin de abordar el riesgo de que el tornillo de montaje del eje trasero se
fracture durante la aceleración del vehículo. Si el tornillo del eje trasero se fractura, la
carcasa del eje trasero podría salir de su posición, lo cual genera ruido intenso y vibración.
Si se rompe el tornillo del eje trasero, la flecha de mando o las semiflechas podrían
desconectarse, lo cual se traduce en la pérdida de la potencia de avance del vehículo y la
pérdida del par de torsión de la transmisión a la ruedas traseras. La pérdida de la potencia
de avance del vehículo aumenta el riesgo de sufrir un choque y resultar lesionado. El par
de la transmisión es necesario para mantener el vehículo en estacionamiento y también es
necesario para que el vehículo avance o retroceda. Si el freno de estacionamiento no está
aplicado, la pérdida del par de torsión del estacionamiento principal permitirá que el
vehículo se desplace en estacionamiento, lo cual aumenta el riesgo de sufrir un choque y
resultar lesionado.
0 0 6 7 1 5 3 0 1 / / 0 0 0 0 0 8 1 5 7 / 2 2
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¿Qué le
solicitamos
hacer?
Comuníquese con su distribuidor a fin de programar una cita para llevar a cabo este
importante procedimiento de servicio. Si aún no tiene un distribuidor para realizar el
servicio, puede acceder a ford.com/support para conocer las direcciones de los
distribuidores, ver mapas y obtener las instrucciones para llegar.
El propietario del vehículo es responsable de realizar estas acciones de servicio.
Ford Motor Company se reserva el derecho de negar la cobertura en caso de que el
vehículo hubiese sufrido daños por no haber realizado la campaña de manera oportuna.
Por lo tanto, le solicitamos que realice esta campaña lo antes posible.
Servicio de
asistencia:
Si tiene preguntas, comuníquese con el Centro de Relación con Clientes de
Ford Motor Company al 1-866-436-7332 y uno de nuestros representantes con gusto
lo atenderá. Las personas con problemas de audición pueden llamar al 1-800-232-5952
(TDD). El horario de atención es de lunes a viernes, de 8:00 a.m. a 5:00 p.m. (hora local).
Si desea comunicarse con nosotros a través de Internet, nuestra dirección es:
ford.com/support.
Si ya realizó esta reparación en su distribuidor autorizado, ignore este aviso.
Lamentamos cualquier inconveniente causado y deseamos asegurarle que, con su ayuda, corregiremos el
problema. Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel.
Gracias por su atención en este asunto sumamente importante.
Ford, División de Servicio al Cliente

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May 2023
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Ford Motor Company
Ford Customer Service Division
P. O. Box 1904
Dearborn, Michigan 48121 1904
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© Copyright 2023 Ford Motor Company
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JOHN A. SAMPLE
123 SAMPLE ST
SAMPLE CITY, MI 12345-6789
* * * IMPORTANT SAFETY RECALL * * *
Safety Recall Notice 23S16 / NHTSA Recall 23V199
2022 Explorer
Your Vehicle Identification Number (VIN):
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Ford Motor Company has decided that a defect which relates to motor vehicle safety exists in your
vehicle, with the VIN shown above.
We apologize for this situation and want to assure you that, with your assistance, we will correct this
condition. Our commitment, together with your dealer, is to provide you with the highest level of service
and support.
What is the issue? On your vehicle, it may be possible that your powertrain control module
(PCM) did not receive the correct software calibration during Safety Recall
22S27. If the PCM is not at the correct calibration it may prevent the
electronic parking brake from applying automatically when the vehicle is
shifted into park (P).
What is the risk? Vehicles without the proper remedy to Safety Recall 22S27 will not include an
automatic Electronic Park Brake apply when the vehicle is shifted to park.
The remedy for Safety Recall 22S27 was implemented to address the risk of
a rear axle mounting bolt that may fracture during vehicle acceleration. A
fractured rear axle bolt will allow the rear axle housing to move out of
position, resulting in severe noise and vibration. If the rear axle bolt breaks,
the driveshaft or halfshafts may become disconnected, resulting in loss of the
vehicle’s forward power and loss of transmission torque to the rear wheels.
Loss of the vehicle’s forward power increases the risk of crash and injury.
Transmission torque is necessary to hold the vehicle in park and is also
needed for the vehicle to move forward or backward. The loss of the primary
park torque will allow the vehicle to roll in park if the parking brake is not
applied, increasing the risk of crash and injury.
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What will Ford and
your dealer do?
Ford Motor Company has authorized your dealer to reprogram the Powertrain
Control Module (PCM) free of charge (parts and labor). This PCM update will
engage the electronic parking brake every time the vehicle is shifted into Park
(P). An engaged parking brake will not allow the vehicle to roll.
In addition, for your peace of mind, Ford Motor Company will provide a onetime
repair of the rear axle bolts and housing (if needed) under Customer
Satisfaction Program 22N06. 22N06 provides the one-time repair for 10 years
or 150,000 miles from the warranty start date – whichever comes first.
How long will it take? The time needed for this repair is less than one-half day. However, due to
service scheduling requirements, your dealer may need your vehicle for a
longer period of time.
What should you do? Please call your dealer without delay and request a service date for Recall
23S16. Provide the dealer with your VIN, which is printed near your name at
the beginning of this letter.
Until the recall repair is completed, customers should apply the parking
brake when the vehicle is in park.
If severe noise and/or vibration from the rear axle is noticed, please find a
safe parking location and call your dealer immediately.
Ford has not issued instructions to stop driving your vehicle under this safety
recall. You should contact your dealer for an appointment to have your
vehicle remedied as soon as practicable. You can continue to drive your
vehicle.
If you do not already have a servicing dealer, you can access
ford.com/support for dealer addresses, maps, and driving instructions.
Ford Motor Company wants you to have this safety recall completed on your
vehicle. The vehicle owner is responsible for making arrangements to have
the work completed.
Please note: Federal law requires that any vehicle lessor receiving this
recall notice must forward a copy of this notice to the lessee within ten
days.
NOTE: You can receive information about Recalls and Customer Satisfaction
Programs through our FordPass App. The app can be downloaded through
the App Store or Google Play. In addition, there are other features such as
reserving parking in certain locations and controlling certain functions on your
vehicle (lock or unlock doors, remote start) if it is equipped to allow control.
Have you previously
paid for this repair?
If you have previously paid for a repair that addresses the issue described in
this letter, you still need to have this recall performed to ensure the correct
parts were used.
You may be eligible for a refund of previously paid repairs. Refunds will only
be provided for service related to the repairs required due to rear axle bolt
fracture. To verify eligibility and expedite reimbursement, give your paid
original receipt to your dealer.
© Copyright 2023 Ford Motor Company
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Have you previously
paid for this repair?
(continued)
Refund requests may also be sent directly to Ford Motor Company. To
request your refund from Ford, send the refund request with all required
documentation, including your original repair receipt (no photocopies), to
Ford Motor Company at P.O. Box 6251, Dearborn, Michigan 48121-6251.
Refund requests mailed to this address may take up to 60 days to process.
Your original receipt will be returned to you.
Detailed information regarding eligibility for Ford’s reimbursement program
and documentation requirements may be obtained by contacting the Ford
Customer Relationship Center at 1-866-436-7332.
What if you no longer
own this vehicle?
If you no longer own this vehicle and have an address for the current owner,
please forward this letter to the new owner.
You received this notice because government regulations require that
notification be sent to the last known owner of record. Our records are based
primarily on state registration and title data, which indicate that you are the
current owner.
Can we assist you
further?
If you have difficulties getting your vehicle repaired promptly and without
charge, please contact your dealership’s Service Manager for assistance.
RETAIL OWNERS: If you have questions or concerns, please contact our
Ford Customer Relationship Center at 1-866-436-7332 and one of our
representatives will be happy to assist you. If you wish to contact us through
the Internet, our address is ford.com/support.
For the hearing impaired, call 1-800-232-5952 (TDD). Representatives are
available Monday through Friday: 8:00 AM – 8:00 PM (Eastern Time).
FLEET OWNERS: If you have questions or concerns, please contact our
Ford Pro Contact Center at 1-800-34-FLEET, choose Option #1, and one of
our representatives will be happy to assist you. If you wish to contact us
through the Internet, our address is fleet.ford.com.
Representatives are available Monday through Friday: 7:00 AM – 11:00 PM
and Saturday 7:00 AM – 5:00 PM (Eastern Time).
If you are still having difficulty getting your vehicle repaired in a reasonable
time or without charge, you may write the Administrator, National Highway
Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C.
20590 or call the toll-free Vehicle Safety Hotline at 1-888-327-4236
(TTY: 1-800-424-9153) or go to NHTSA.gov. Reference NHTSA Safety
Recall 23V199.
Thank you for your attention to this important matter.
Ford Customer Service Division
© Copyright 2023 Ford Motor Company
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* * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * *
Aviso de Campaña de seguridad 23S16 / Campaña 23V199 de la NHTSA
2022 Explorer
Número de identificación del vehículo (VIN):
Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad de Tránsito y Vehículos
Motorizados de los EE. UU.
Ford Motor Company ha determinado que existe un defecto relacionado con la seguridad de su
vehículo, con el VIN que aparece más arriba.
Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema.
Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel.
¿Cuál es el
problema?
Es posible que el módulo de control del tren motriz (PCM) de su vehículo no
haya recibido la calibración de software correcta durante la Campaña de
seguridad 22S27. Si el PCM no está correctamente calibrado, podría impedir la
aplicación automática del freno de estacionamiento electrónico cuando el
vehículo se cambia a estacionamiento (P).
¿Qué riesgo existe? Aquellos vehículos sin la solución adecuada de la Campaña de seguridad
22S27 no incluirán la aplicación automática del freno de estacionamiento
electrónico, cuando el vehículo se cambie a estacionamiento. La solución de la
Campaña de seguridad 22S27 fue implementada con el fin de abordar el riesgo
de que el tornillo de montaje del eje trasero se fracture durante la aceleración
del vehículo. Si el tornillo del eje trasero se fractura, la carcasa del eje trasero
podría salir de su posición, lo cual genera ruido intenso y vibración. Si se rompe
el tornillo del eje trasero, la flecha de mando o las semiflechas podrían
desconectarse, lo cual se traduce en la pérdida de la potencia de avance del
vehículo y la pérdida del par de torsión de la transmisión a la ruedas traseras.
La pérdida de la potencia de avance del vehículo aumenta el riesgo de sufrir un
choque y resultar lesionado. El par de la transmisión es necesario para
mantener el vehículo en estacionamiento y también es necesario para que el
vehículo avance o retroceda. Si el freno de estacionamiento no está aplicado, la
pérdida del par de torsión del estacionamiento principal permitirá que el
vehículo se desplace en estacionamiento, lo cual aumenta el riesgo de sufrir un
choque y resultar lesionado.
Mayo de 2023
Ford Motor Company
División de Servicio al Cliente de Ford
P. O. Box 1904
Dearborn, Michigan 48121
© Copyright 2023 Ford, División de Servicio al Cliente
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JOHN A. SAMPLE
123 SAMPLE ST
SAMPLE CITY, MI 12345-6789
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¿Qué medidas
adoptarán Ford y su
distribuidor?
Ford Motor Company ha autorizado al distribuidor para que realice la
reprogramación del módulo de control del tren motriz (PCM) sin costo (piezas y
mano de obra). Esta actualización del PCM acoplará el freno de
estacionamiento electrónico cada vez que el vehículo cambie a
Estacionamiento (P). Si el freno de estacionamiento está acoplado, el vehículo
no se desplazará.
Adicionalmente y para su tranquilidad, Ford Motor Company proporcionará una
reparación única de los tornillos y la carcasa del eje trasero (si fuera necesario)
conforme al Programa de satisfacción del cliente 22N06. 22N06 proporciona
una reparación única durante 10 años o 150,000 millas a partir de la fecha de
inicio de la garantía, lo que se cumpla primero.
¿Cuánto tiempo
tomará?
El tiempo necesario para reparar será menos de medio día. Sin embargo,
debido a los requisitos de planificación de servicio, es posible que su
distribuidor tarde un poco más.
¿Qué debe hacer? Llame de inmediato a su distribuidor y solicite una cita de servicio para llevar a
cabo la Campaña de seguridad 23S16. Proporcione el VIN a su distribuidor, el
cual está impreso debajo de sus datos al comienzo de esta carta.
Mientras la reparación de la campaña no se realice, los clientes deben
aplicar el freno de estacionamiento cuando el vehículo esté en
Estacionamiento.
Si percibe ruido intenso y/o vibración en el eje trasero, busque un lugar seguro
para estacionar y llame de inmediato a su distribuidor.
Para esta campaña de seguridad, Ford no ha emitido instrucciones de dejar de
manejar el vehículo. Deberá ponerse en contacto con su distribuidor a fin de
programar una cita para solucionar este problema lo más pronto posible.
Puede continuar manejando su vehículo.
Si aún no tiene un distribuidor para realizar el servicio, puede acceder a
ford.com/support para conocer las direcciones de los distribuidores, ver mapas
y obtener las instrucciones para llegar.
Ford Motor Company le recomienda realizar esta campaña de seguridad en su
vehículo. El propietario del vehículo es responsable de realizar los arreglos
para llevar a cabo el trabajo.
Tenga presente que: La ley federal exige que los arrendadores de
vehículos que reciban este aviso de campaña envíen una copia del
mismo al arrendatario en un plazo de diez días.
NOTA: Puede recibir información sobre las campañas y los programas de
satisfacción del cliente a través de la aplicación FordPass. La aplicación se
puede descargar a través de App Store o Google Play. Adicionalmente, existen
otras funciones como reserva de estacionamientos en determinados lugares,
además de control de ciertas funciones en el vehículo (bloqueo o desbloqueo
de puertas, arranque remoto) si así está equipado para permitir el control.
¿Ha pagado
anteriormente por
esta reparación?
Si usted ha pagado previamente por una reparación que aborda el problema
descrito en esta carta, igualmente deberá realizar esta campaña a fin de
asegurarse de que se hayan utilizado las piezas correctas.
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¿Ha pagado
anteriormente por
esta reparación?
(continuación)
Es posible que cumpla con los requisitos para recibir un reembolso por las
reparaciones pagadas previamente. Solo se otorgarán reembolsos por
servicios relacionados con reparaciones requeridas debido a la fractura del
tornillo del eje trasero. Para comprobar si cumple con los requisitos y agilizar el
reembolso, proporcione el recibo de pago original a su distribuidor.
También puede enviar las solicitudes de reembolso directamente a Ford Motor
Company. Para solicitar un reembolso a Ford, envíe la solicitud con toda la
documentación requerida, incluido el recibo original de la reparación (no envíe
fotocopias), a Ford Motor Company, P.O. Box 6251, Dearborn, Michigan
48121-6251. El procesamiento de las solicitudes de reembolso enviadas a esta
dirección puede tardar hasta 60 días. Su recibo original le será regresado.
Comuníquese con el Centro de Relación con Clientes al 1-866-436-7332 para
obtener información detallada relacionada con el programa de reembolso de
Ford y los requisitos de documentación.
¿Qué pasa si usted
ya no es el
propietario del
vehículo?
Si usted ya no es el propietario del vehículo y tiene la dirección del propietario
actual, le solicitamos que le reenvíe esta carta.
Usted recibió este aviso porque las regulaciones del gobierno exigen el envío
de notificaciones al propietario conocido más reciente del registro. Nuestros
registros se basan principalmente en datos estatales y de propiedad, que
indican que usted es el propietario actual del vehículo.
¿Podemos hacer
algo más por usted?
Si tiene problemas para reparar de inmediato su vehículo y sin costo alguno,
comuníquese con el Gerente de Servicio de su distribuidor para solicitar ayuda.
PROPIETARIOS MINORISTAS: Si tiene dudas o preguntas, comuníquese con
nuestro Centro de Relación con Clientes Ford al 1-866-436-7332 y uno de
nuestros representantes con gusto lo atenderá. Si desea comunicarse con
nosotros a través de Internet, nuestra dirección es ford.com/support.
Las personas con problemas de audición pueden llamar al 1-800-232-5952
(TDD). Los representantes atienden de lunes a viernes, de 8:00 a.m. a
8:00 p.m. (hora del este).
PROPIETARIOS DE FLOTAS: Si tiene dudas o preguntas, comuníquese con
nuestro Centro de contacto de Ford Pro al 1-800-34-FLEET, elija la opción
n.° 1 y uno de nuestros representantes con gusto lo atenderá. Si desea
comunicarse con nosotros a través de Internet, nuestra dirección es
fleet.ford.com.
Los representantes atienden de lunes a viernes de 7:00 a.m. a 11:00 p.m. y
sábado de 7:00 a.m. a 5:00 p.m. (hora del este).
Si continúa con dificultades para reparar su vehículo en un tiempo razonable o
sin cargo, le sugerimos que escriba al Administrador, National Highway Traffic
Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 o
bien que llame sin cargo a la línea directa de seguridad vehicular al
1-888-327-4236 (TTY: 1-800-424-9153) o visite NHTSA.gov. Referencia:
Campaña de seguridad 23V199 de la NHTSA.
Gracias por su atención en este asunto sumamente importante.
Ford, División de Servicio al Cliente
© Copyright 2023 Ford, División de Servicio al Cliente

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Ó Copyright 2023 Ford Motor Company
Stacy L. Balzer Ford Motor Company
Operating Director P. O. Box 1904
Service Engineering Operations Dearborn, Michigan 48121
Ford Customer Service Division
March 24, 2023
TO: All U.S. Ford and Lincoln Dealers
SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Safety Recall 23S16
Certain 2020-2022 Model Year Explorer Vehicles
Rear Axle Bolt Fractures
REF: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Safety Recall 22S27 – Supplement # 4
Dated: February 9, 2023
REF: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Customer Satisfaction Program 22N06
Dated: September 23, 2022
AFFECTED VEHICLES
Vehicle Model Year Assembly Plant Build Dates
Explorer 2020 Chicago Assembly
February 2, 2019 through
September 18, 2020
Explorer 2021 Chicago Assembly
October 1, 2020 through
November 6, 2021
Explorer 2022 Chicago Assembly
November 10, 2021 through
April 1, 2022
Explorer 2021 Chicago SHO Center
October 28, 2020 through
October 22, 2021
Explorer 2022 Chicago SHO Center
January 3, 2022 through April
4, 2022
US population of affected vehicles is 842. Affected vehicles are identified in OASIS and FSA VIN
Lists.
REASON FOR THIS SAFETY RECALL
In some of the affected vehicles, the powertrain control module (PCM) did not receive the correct
calibration during Recall 22S27. The missing calibration does not allow the vehicle to automatically
apply the electronic parking brake when the vehicle is shifted into park. It is also possible that the rear
axle mounting bolt may fracture during vehicle acceleration. A fractured rear axle bolt will allow the
rear axle housing to move out of position, resulting in severe noise and vibration. If the rear axle bolt
breaks, the driveshaft/half shafts may become disconnected, resulting in loss of transmission torque
to the rear wheels which is necessary to hold the vehicle in park. If the parking brake is not applied,
the loss of the primary park torque will allow the vehicle to roll in park increasing the risk of crash and
injury.
Ó Copyright 2023 Ford Motor Company
SERVICE ACTION
Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to
reprogram the powertrain control module (PCM) to the latest level using Ford Diagnosis and Repair
System (FDRS) release R35.5.4 or higher. This PCM update will engage the electronic parking brake
(EPB) every time the vehicle is shifted into Park (P). An engaged parking brake will not allow the
vehicle to roll. This service must be performed on all affected vehicles at no charge to the vehicle
owner.
• NOTE: These vehicles are provided with a one-time repair of the rear axle bolts and housing
(if needed) under Customer Satisfaction Program 22N06.
OWNER NOTIFICATION MAILING SCHEDULE
Owner letters will be mailed the week of April 3,2023. Dealers are to repair any affected vehicles that
arrive at their dealerships, whether or not the customer has received a letter.
PLEASE NOTE:
Federal law requires dealers to complete this recall service before a new vehicle is delivered to
the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of
up to $26,315 per vehicle. Correct all vehicles in your new vehicle inventory before delivery.
ATTACHMENTS
Attachment I: Administrative Information
Attachment II: Labor Allowances and Parts Ordering Information
Attachment III: Technical Information – PCM Reprogram
Attachment IV: Customer Handout – PCM Reprogram
Owner Notification Letter
Recall Reimbursement Plan
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician
System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or
listed under the SSSC tab.
Sincerely,
Stacy L. Balzer
Ó Copyright 2023 Ford Motor Company
ATTACHMENT I
Page 1 of 3
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Safety Recall 23S16
Certain 2020-2022 Model Year Explorer Vehicles
Rear Axle Bolt Fractures
OASIS ACTIVATION
OASIS will be activated on March 24, 2023.
FSA VIN LISTS ACTIVATION
FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com on March 24,
2023. Owner names and addresses have been available since April 17, 2022.
NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle
registration records. The use of such motor vehicle registration data for any purpose other than in
connection with this recall is a violation of law in several states, provinces, and countries. Accordingly,
you must limit the use of this listing to the follow-up necessary to complete this recall.
SOLD VEHICLES
• Ford has not issued instructions to stop selling/delivering or driving used vehicles under this
safety recall. Owners should contact their dealer for an appointment to have their vehicles
remedied as soon as practicable.
• Immediately contact any of your affected customers whose vehicles are not on your VIN list
but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when
available) and schedule a service date.
• Correct other affected vehicles identified in OASIS which are brought to your dealership.
• Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle
inventory.
STOCK VEHICLES
• Correct all affected units in your new vehicle inventory before delivery.
• Use OASIS to identify any affected vehicles in your used vehicle inventory.
DEALER-OPERATED RENTAL VEHICLES
The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental
company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please
consult your legal counsel for legal advice.
TITLE BRANDED / SALVAGED VEHICLES
Affected title branded and salvaged vehicles are eligible for this recall.
OWNER REFUNDS
• This safety recall must still be performed, even if the owner has paid for a previous
repair. Claiming a refund will not close the recall on the vehicle.
• Ford Motor Company is offering a refund for owner-paid repairs covered by this recall if the
repair was performed prior to the date indicated in the reimbursement plan, which is posted
with this bulletin. Owners are directed to seek reimbursement through authorized dealers or, at
their option, directly through Ford Motor Company at P.O. Box 6251, Dearborn, MI 48121-
6251.
Ó Copyright 2023 Ford Motor Company
ATTACHMENT I
Page 2 of 3
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Safety Recall 23S16
Certain 2020-2022 Model Year Explorer Vehicles
Rear Axle Bolt Fractures
OWNER REFUNDS – Continued
• Dealers are also pre-approved to refund owner-paid emergency repairs that were performed
away from an authorized servicing dealer after the end date specified in the reimbursement
plan. Non-covered repairs, or those judged by Ford to be excessive, will not be reimbursed.
• Refunds will only be provided for the cost associated with programming of the PCM to the
level required to automatically engage the electronic parking brake.
RENTAL VEHICLES
Rental vehicles are not approved for this program.
PICK-UP AND DELIVERY
All customers affected by this program have the option of complimentary Vehicle Pick-up & Delivery
service (at participating dealers) in lieu of a rental vehicle. Refer to EFC12071, 2023 Remote
Experience Program, Pickup & Delivery (PDL) Offset section for additional details.
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
• For related damage and access time requirements, refer to the Warranty and Policy Manual /
Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances
for FSAs / Related Damage.
• For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is
required, although related damage must be on a separate repair line with the “Related
Damage” radio button checked.
o Ford vehicles – 3 years or 36,000 miles
• For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval
Request to the SSSC Web Contact Site prior to completing the repair.
Ó Copyright 2023 Ford Motor Company
ATTACHMENT I
Page 3 of 3
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Safety Recall 23S16
Certain 2020-2022 Model Year Explorer Vehicles
Rear Axle Bolt Fractures
CLAIMS PREPARATION AND SUBMISSION
• Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty
Solution (OWS) online.
o When entering claims, select claim type 31: Field Service Action. The FSA number
23S16 is the sub code.
o For additional claims preparation and submission information, refer to the Recall and
Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
• Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a
separate repair line from the FSA with same claim type and sub code as described in Claim
Entry above.
IMPORTANT: Click the Related Damage Indicator radio button.
• Refunds: Submit refunds on a separate repair line.
– Program Code: 23S16 – Misc. Expense: ADMIN
– Misc. Expense: REFUND – Misc. Expense: 0.2 Hrs.
Multiple refunds should be submitted on one repair line and the invoice details for each repair
should be detailed in the comments section of the claim.
• Pickup & Delivery: Refer to EFC12071, 2023 Remote Experience Program, Pickup &
Delivery (PDL) Offset section for additional details.
Ó Copyright 2023 Ford Motor Company
ATTACHMENT II
Page 1 of 1
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Safety Recall 23S16
Certain 2020-2022 Model Year Explorer Vehicles
Rear Axle Bolt Fractures
LABOR ALLOWANCES
Description Labor Operation Labor Time
Reprogram the PCM using FDRS release R35.5.4 or higher.
23S16B 0.4 Hours
PARTS REQUIREMENTS / ORDERING INFORMATION
Parts are not required to complete this repair.
ATTACHMENT III
PAGE 1 OF 3
SAFETY RECALL 23S16
CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
03/2023
CERTAIN 2020 – 2022 MODEL YEAR EXPLORER VEHICLES EQUIPPED WITH A
3 BOLT DIFFERENTIAL HOUSING — PCM REPROGRAMMING
SERVICE PROCEDURE
Module Programming
NOTE: Program appropriate vehicle modules before performing diagnostics and clear all DTC’s after
programming. For DTC’s generated after programming, follow normal diagnostic service
procedures.
1. Connect a battery charger to the 12V battery.
NOTE: Verify that the negative cable of the charger is installed on a chassis or engine ground, and not
the 12 volt battery negative terminal, to prevent the battery saver mode from activating on the
vehicle.
NOTE: If the diagnostic software does not load or if the vehicle cannot be identified properly, make sure
there is a good internet connection and the VCM is properly connected to the DLC.
2. Log into Ford Diagnostic and Repair System (FDRS).
NOTE: Vehicle information is automatically retrieved by the diagnostic software and a Network Test is
run. Vehicle identification data appears on the screen when this is complete.
3. Click ‘Read VIN from Vehicle’ or manually enter the VIN.
NOTE: Available modules are shown on the LH side of the screen, and available procedures are listed
on the RH side of the screen. Modules that are communicating are highlighted in green.
4. Select Toolbox tab.
5. From the list on the LH side of the screen, select the PCM.
6. From the list on the RH side of the screen, select PCM – Powertrain Control Module (PCM) Software
Update.
7. Click RUN. Follow all on-screen instructions carefully.
8. From the list on the RH side of the screen, select Self-Test and click RUN.
ATTACHMENT III
PAGE 2 OF 3
SAFETY RECALL 23S16
CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
03/2023
9. Click the Run Selected Tests button in the lower right.
10. Click the Clear & Retest button at the top of the screen to clear DTC’s in all modules.
11. Disconnect the battery charger from the 12V battery once the programming has completed.
12. Verify the PCM software installation by placing the vehicle in park and visually checking to see if the
parking brake lights turn on.
NOTE: For unsold units in new or used vehicle inventory, insert Attachment IV into the Owner’s Manual.
NOTE: Advise the customer that their software update changes the electronic parking brake strategy.
The parking brake will now engage every time that the vehicle is placed in park (P). Print off
Attachment IV and instruct the customer about the changes to the parking brake system.
NOTE: Advise the customer that this vehicle is equipped with an adaptive transmission shift strategy
which allows the vehicle’s computer to learn the transmission’s unique parameters and improve
shift quality. When the adaptive strategy is reset, the computer will begin a re-learning process.
This re-learning process may result in firmer than normal upshifts and downshifts for several days.
Important Information for Module Programming
NOTE: When programming a module, use the following basic checks to ensure programming completes
without errors.
• Make sure the 12V battery is fully charged before carrying out the programming steps and connect
FDRS/scan tool to a power source.
NOTE: A good internet connection is necessary to identify the vehicle and to load the diagnostic software.
• Inspect Vehicle Communication Module II (VCM II)/Vehicle Communication and Measurement Module
(VCMM) and cables for any damage. Make sure scan tool connections are not interrupted during
programming.
• A hardwired connection is strongly recommended.
• Turn off all unnecessary accessories (radio, heated/cooled seats, headlamps, interior lamps, HVAC
system, etc.) and close doors.
• Disconnect/depower any aftermarket accessories (remote start, alarm, power inverter, CB radio,etc.).
• Follow all scan tool on-screen instructions carefully.
• Disable FDRS/scan tool sleep mode, screensaver, hibernation modes.
• Create all sessions key on engine off (KOEO). Starting the vehicle before creating a session will cause
errors within the programming inhale process.
ATTACHMENT III
PAGE 3 OF 3
SAFETY RECALL 23S16
CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
03/2023
Recovering a module when programming has resulted in a blank module
a. Disconnect the VCMII or VCMM from the data link connector (DLC) and your PC.
b. After ten seconds, reconnect the VCMII/VCMM to the DLC and the PC. Launch FDRS. The
VCMII/VCMM icon should turn green in the bottom right corner of the screen. If it does not,
troubleshoot the FDRS to VCM connection.
c. If you are using the same FDRS as the initial programming attempt, select the appropriate VIN from
the Vehicle Identification menu. If you are using a different FDRS, select “Read VIN from Vehicle”
and proceed through the Network Test.
d. In the Toolbox menu, navigate to the failed module and Download/Run Programmable Module
Installation (PMI). Follow the on-screen prompts. When asked if the original module is installed,
select “No” and continue through the installation application.
e. Once programming has completed, a screen may list additional steps required to complete the
programming process. Make sure all applicable steps are followed in order.
Ó Copyright 2023 Ford Motor Company
ATTACHMENT IV
Page 1 of 1
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Safety Recall 23S16
Certain 2020-2022 Model Year Explorer Vehicles
Rear Axle Bolt Fractures
Please insert this page in your Owner’s Manual.
As part of Recall 23S16, your vehicle has received a Powertrain Control Module (PCM) update
that affects the parking brake function.
Your vehicle will apply the electronic parking brake (EPB) when the vehicle is shifted into park
(P). This will occur when the vehicle is commanded to shift to park (P) by the customer, the
driver seatbelt is unbuckled and the left front door is opened, or the ignition is turned off. You
may notice the parking brake lamp turns on each time park (P) is selected.
To release the EPB automatically, the following criteria need to be met:
• driver door is closed
• vehicle is shifted to reverse (R) or drive (D)
• accelerator pedal is depressed
Alternatively, the EPB can be manually released by the driver using the parking brake switch
once the following criteria are met:
• ignition switch is in the “On” or “Accessory” positions
• brake pedal is depressed
Warning: Always make sure that the EPB is applied and that you have shifted the vehicle into
park (P) before exiting the vehicle. Failure to follow this instruction could result in personal injury
or death.
Inserte esta página en el Manual del propietario.
Como parte de la Campaña 23S16, su vehículo ha recibido una actualización del módulo de
control del tren motriz (PCM) que afecta la función del freno de estacionamiento.
Su vehículo aplicará el freno de estacionamiento electrónico (EPB) cuando cambie a
estacionamiento (P). Esto ocurrirá cuando el usuario ordene el cambio a estacionamiento (P),
el conductor se desabroche el cinturón de seguridad y se abra la puerta delantera izquierda o
se apague el encendido. Podrá observar que la luz del freno de estacionamiento se enciende
cada vez que selecciona la posición de estacionamiento (P).
Para liberar automáticamente el EPB, se deben cumplir los siguientes criterios:
• la puerta del conductor está cerrada
• el vehículo se coloca en reversa (R) o manejo (D)
• se presiona el pedal del acelerador
Alternativamente, el conductor puede liberar manualmente el EPB a través del interruptor del
freno de estacionamiento, siempre que se cumplan los siguientes criterios:
• el interruptor de encendido está en “Activado” o en “Accesorios”
• se presiona el pedal del freno
Alerta: Siempre asegúrese de que el EPB esté aplicado y que haya cambiado a la posición
estacionamiento (P) antes de salir del vehículo. Si no se siguen estas instrucciones se podrían
producir lesiones personales o la muerte.
Version 04-23-19
Ford Motor Company
Recall Reimbursement Plan for 23S16
Ford and Lincoln dealers are in the best position to quickly and efficiently process reimbursement
requests. However, federal legislation requires all motor vehicle manufacturers to establish
processes through which customers may seek recall reimbursement directly from the manufacturer
or from the dealers.
Regarding the specific reimbursement plan for Recall # 23S16, owners who have paid for service to
remedy the defect or noncompliance must have had that service performed prior to April 17, 2023.
After this date, if repairs related to this recall are performed by a non-Ford repair facility in an
emergency situation, customers must submit any refund requests through their dealership. As
required by this federal regulation, Ford Motor Company submitted the details of its latest General
Recall Reimbursement Plan in a letter to the National Highway Traffic Safety Administration
(NHTSA) in May 2021. The following is the text of that letter and the Plan:
General Recall Reimbursement Plan
(As submitted to the NHTSA)
Pursuant to the requirements set forth in 49 CFR Part 573 and Part 577 of the Code of Federal
Regulations, Ford Motor Company (Ford) is submitting required information pertaining to our general
reimbursement plan for the cost of remedies paid for by vehicle owners before they are notified of a
related safety recall.
Set forth below is Ford’s general plan to reimburse owners and purchasers for costs incurred for
remedies in advance of notification of potential safely-related defects or noncompliances pursuant to
Part 573.6 (c)(8)(i). This plan has not changed since our February 20, 2019 submission.
Reimbursement Notification
Ford’s notice to a vehicle owner in accordance with 49 CFR Part 577 will indicate that Ford is
offering a refund if the owner paid to have service to remedy the defect or noncompliance prior to a
specified ending date. In accordance with Part 573.13 (c)(2), this ending date will be defined as a
minimum of ten calendar days after the date on which Ford mailed the last of its Part 577
notifications to owners, and will be indicated in the specific reimbursement plan available to owners
for an individual recall. This notice will direct owners to seek eligible reimbursement through
authorized dealers or, at their option, directly through Ford at the following address:
Ford Motor Company
P.O. Box 6251
Dearborn, MI 48121-6251
Ford notes that this rule allows for the identification of a beginning date for reimbursement eligibility.
Under the rule, an owner who paid to remedy the defect or noncompliance prior to the identified
beginning date would not be eligible for reimbursement. Ford generally has not established such a
beginning date for reimbursement eligibility and does not presently anticipate changing this general
policy. However, in any case where Ford determines a beginning date is appropriate, Ford will
indicate that date in the owner notice. As permitted by 577.11(e), Ford may not include a
reimbursement notification when all vehicles are well within the warranty period, subject to approval
by the agency.
Version 04-23-19
Costs to be Reimbursed
For vehicles, reimbursement will not be less than the lesser of:
• The amount paid by the owner for the remedy that specifically addressed and was reasonably
necessary to correct the defect or noncompliance that is the subject of the recall, or
• The cost of parts for the remedy (to be no more than the manufacturer’s list retail price for
authorized part(s), plus associated labor at local labor rates, miscellaneous fees (such as
disposal of waste) and taxes.
For replacement equipment, reimbursement will be the amount paid by the owner for the
replacement item (limited by the amount of the retail list price of the defective or noncompliant item
that was replaced, plus taxes, where the brand or model purchased by the owner was different than
the brand or model that was the subject of the recall). If the item of motor vehicle equipment was
repaired, the reimbursement provisions identified above for vehicles will apply.
Ford notes that costs incurred by the owner within the period during which Ford’s original or
extended warranty would have provided for a free repair of the problem will not be eligible for
reimbursement, as provided by Part 573.13 (d)(1).
Entities Authorized to Provide Reimbursement
Ford will continue to use authorized dealers to reimburse owners under the specific reimbursement
plans for a particular recall, and will encourage owners to pursue requests for reimbursement
directly through dealers to expedite reimbursement. Ford will also provide a mailing address to
which customers can, at their option, send requests for reimbursement directly to Ford, as previously
noted. Requests for reimbursement sent directly to Ford may take up to 60 days to process.
Whether the owner chooses to pursue reimbursement requests through a dealer or directly through
Ford, the owner will be directed to submit the required documentation, upon which reimbursement
eligibility will be determined.
Required Documentation
The reimbursement determination will depend upon the information provided by the customer.
Consistent with Part 573.13 (d)(4) the following information must be submitted:
• Claimant name and address
• Vehicle make, model, and model year
• Vehicle identification number (VIN) and, for replacement equipment, a description of such
equipment or, for tires, the model, size and TIN (DOT code)
• Identification of the recall number (either the Ford recall number or the NHTSA recall number)
• Identification of the owner of the recalled vehicle at the time that the pre-notification remedy
was obtained
• An original receipt for the pre-notification remedy that includes a breakdown of the amount for
parts, labor, other costs and taxes, including costs for the replacement item. Where the receipt
covers work other than to address the recall or noncompliance, Ford may require the claimant
to separately identify costs that are eligible for reimbursement.
• If the remedy was obtained during the warranty period, documentation indicating that the
warranty was not honored or the warranty repair did not correct the problem related to the
recall.
Failure to submit all of the above information may result in denial of the reimbursement request.
Version 04-23-19
Additional Information
The Part 577 required owner notice will provide a toll-free telephone number through which specific
information about the reimbursement plan can be requested from Ford. This general reimbursement
plan will be incorporated into notifications pursuant to Part 573.6 by reference. Information specific
to an individual recall also may be incorporated into the Part 573.6 notification.

**************************************************************************************************************

OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-199
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Ford Motor Company MAR 28, 2023 NHTSA Recall No. : 23V-199 Manufacturer Recall No. : 23S16 Manufacturer Information :
Manufacturer Name : Ford Motor Company Address : 330 Town Center Drive
Suite 500 Dearborn MI 48126-2738
Company phone : 1-866-436-7332
Population :
Number of potentially involved : 674 Estimated percentage with defect : 100 %
Vehicle Information :
Vehicle 1 : 2020-2022 Ford Explorer Vehicle Type : LIGHT VEHICLES Body Style : ALL Power Train : NR
Descriptive Information : Affected vehicles are equipped with a 2.3L RWD, 3.3L GAS 3.3L FHEV, or 3.0L ST powertrain and have had
safety recall 22S27 performed before July 2022.
These vehicles are not produced in VIN order. Information as to the applicability of this action to specific
vehicles can best be obtained by either calling Ford’s toll-free line (1-866-436-7332) or by contacting a local
Ford or Lincoln dealers who can obtain specific information regarding the vehicles from the Ford On-line
Automotive Service Information System (OASIS) database. Number potentially involved: 674 Production Dates : FEB 02, 2019 – APR 04, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect :
Description of the Defect : Certain 2020-2022 MY Explorer vehicles did not receive the remedy for Safety Recall 22S27/22V-255. The affected vehicles received a previous Powertrain Control Module (PCM)
update which did not include an automatic Electronic Parking Brake (EPB) apply when the vehicle was shifted
to park, as intended.
FMVSS 1 : NR
FMVSS 2 : NR Part 573 Safety Recall Report 23V-199 Page 2 Description of the Safety Risk : Vehicles without the proper remedy will not include an automatic Electronic Park
Brake apply when the vehicle is shifted to park. If the rear axle bolt breaks, the driveshaft/half shafts may
become disconnected, resulting in loss of transmission torque to the rear wheels which is necessary to hold
the vehicle in park. If the parking brake is not applied, the loss of the primary park torque will allow the vehicle
to roll in park increasing the risk of crash and injury.
Description of the Cause : The recall program was launched before all the software calibrations were available for
dealers. Identification of Any Warning NA
that can Occur : Involved Components : Component Name 1 : Primary Control Module (PCM) software
Component Description : An updated PCM software will be installed to automatically turn on the Electronic Park Brake (EPB) when park is commanded.
Component Part Number : : XXXX-14C204-XXX Supplier Identification : Component Manufacturer
Name : Ford Motor Company Address : 1 American Rd
Dearborn Michigan 48126
Country : United States Chronology :
On January 31st, 2023, an issue pertaining to certain 2020-2022 MY Explorer vehicles which did not receive the remedy for Safety Recall 22S27 was brought to Ford’s Critical Concern Review Group for review. The affected vehicles received a previous Powertrain Control Module (PCM) update which did not include an automatic Electronic Parking Brake (EPB) apply when the vehicle was shifted to park, as intended.
From February 2023 to March 2023, ASO (Automotive Safety Office), DSE, VPSE (Vehicle Propulsion Systems Engineering) and FCSD (Ford Customer Service Division) analyzed data to determine the root cause The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-199
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
and the affected population.
It was discovered that there were software calibration level updates missing in the system for some powertrain variants before July 2022, after which all calibration levels were properly released.
As of March 2023, Ford is aware of (17) field reports related to this condition.
On March, 17th, 2023, Ford’s Field Review Committee reviewed the concern and approved a field action. Ford is not aware of any reports of accident or injury related to this condition.
Description of Remedy :
Description of Remedy Program : Owners will be notified by mail and instructed to take their vehicle to a
Ford or Lincoln dealer to have the PCM
software updated to engage the Electronic Park Brake when shifted to Park. There will be no charge for this
service.
Ford provided the general reimbursement plan for the cost of remedies paid for by vehicle
owners prior to notification of a safety recall in May 2021. The ending date for reimbursement
eligibility is to be defined.
Ford will forward a copy of the notification letters to dealers to the agency when available. How Remedy Component Differs from Recalled Component :
Identify How/When Recall Condition was Corrected in Production : The updated PCM software will engage the Electronic Park Brake when the vehicle is shifted to Park
All calibration levels were properly released after July 2022. Recall Schedule :
Description of Recall Schedule : Notification to dealers is expected to occur on March 24th, 2023, Mailing
of owner notification letters is
expected to begin April 3rd, 2023, and is expected to be completed by April 7th, 2023
Planned Dealer Notification Date : MAR 24, 2023 – MAR 24, 2023
Planned Owner Notification Date : APR 03, 2023 – APR 07, 2023
* NR – Not Reported

**************************************************************************************************************

OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-199
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Ford Motor Company MAR 24, 2023 NHTSA Recall No. : 23V-199 Manufacturer Recall No. : 23S16 Manufacturer Information :
Manufacturer Name : Ford Motor Company Address : 330 Town Center Drive
Suite 500 Dearborn MI 48126-2738
Company phone : 1-866-436-7332
Population :
Number of potentially involved : 674 Estimated percentage with defect : 100 %
Vehicle Information :
Vehicle 1 : 2020-2020 Ford Explorer Vehicle Type : LIGHT VEHICLES Body Style : ALL Power Train : NR
Descriptive Information : Affected vehicles are equipped with a 2.3L RWD, 3.3L GAS 3.3L FHEV, or 3.0L ST powertrain and have had
safety recall 22S27 performed before July 2022.
These vehicles are not produced in VIN order. Information as to the applicability of this action to specific
vehicles can best be obtained by either calling Ford’s toll-free line (1-866-436-7332) or by contacting a local
Ford or Lincoln dealers who can obtain specific information regarding the vehicles from the Ford On-line
Automotive Service Information System (OASIS) database. Number potentially involved: 674 Production Dates : FEB 02, 2019 – APR 04, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect :
Description of the Defect : Certain 2020-2022 MY Explorer vehicles did not receive the remedy for Safety Recall 22S27/22V-255. The affected vehicles received a previous Powertrain Control Module (PCM)
update which did not include an automatic Electronic Parking Brake (EPB) apply when the vehicle was shifted
to park, as intended.
FMVSS 1 : NR
FMVSS 2 : NR Part 573 Safety Recall Report 23V-199 Page 2 Description of the Safety Risk : Vehicles without the proper remedy will not include an automatic Electronic Park
Brake apply when the vehicle is shifted to park. If the rear axle bolt breaks, the driveshaft/half shafts may
become disconnected, resulting in loss of transmission torque to the rear wheels which is necessary to hold
the vehicle in park. If the parking brake is not applied, the loss of the primary park torque will allow the vehicle
to roll in park increasing the risk of crash and injury.
Description of the Cause : The recall program was launched before all the software calibrations were available for
dealers. Identification of Any Warning NA
that can Occur : Involved Components : Component Name 1 : Primary Control Module (PCM) software
Component Description : An updated PCM software will be installed to automatically turn on the Electronic Park Brake (EPB) when park is commanded.
Component Part Number : : XXXX-14C204-XXX Supplier Identification : Component Manufacturer
Name : Ford Motor Company Address : 1 American Rd
Dearborn Michigan 48126
Country : United States Chronology :
On January 31st, 2023, an issue pertaining to certain 2020-2022 MY Explorer vehicles which did not receive the remedy for Safety Recall 22S27 was brought to Ford’s Critical Concern Review Group for review. The affected vehicles received a previous Powertrain Control Module (PCM) update which did not include an automatic Electronic Parking Brake (EPB) apply when the vehicle was shifted to park, as intended.
From February 2023 to March 2023, ASO (Automotive Safety Office), DSE, VPSE (Vehicle Propulsion Systems Engineering) and FCSD (Ford Customer Service Division) analyzed data to determine the root cause The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-199
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
and the affected population.
It was discovered that there were software calibration level updates missing in the system for some powertrain variants before July 2022, after which all calibration levels were properly released.
As of March 2023, Ford is aware of (17) field reports related to this condition.
On March, 17th, 2023, Ford’s Field Review Committee reviewed the concern and approved a field action. Ford is not aware of any reports of accident or injury related to this condition.
Description of Remedy :
Description of Remedy Program : Owners will be notified by mail and instructed to take their vehicle to a
Ford or Lincoln dealer to have the PCM
software updated to engage the Electronic Park Brake when shifted to Park. There will be no charge for this
service.
Ford provided the general reimbursement plan for the cost of remedies paid for by vehicle
owners prior to notification of a safety recall in May 2021. The ending date for reimbursement
eligibility is to be defined.
Ford will forward a copy of the notification letters to dealers to the agency when available. How Remedy Component Differs from Recalled Component :
Identify How/When Recall Condition was Corrected in Production : The updated PCM software will engage the Electronic Park Brake when the vehicle is shifted to Park
All calibration levels were properly released after July 2022. Recall Schedule :
Description of Recall Schedule : Notification to dealers is expected to occur on March 24th, 2023, Mailing
of owner notification letters is
expected to begin April 3rd, 2023, and is expected to be completed by April 7th, 2023
Planned Dealer Notification Date : MAR 24, 2023 – MAR 24, 2023
Planned Owner Notification Date : APR 03, 2023 – APR 07, 2023
* NR – Not Reported

**************************************************************************************************************

OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-199
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Ford Motor Company MAY 17, 2023 NHTSA Recall No. : 23V-199 Manufacturer Recall No. : 23S16 Manufacturer Information :
Manufacturer Name : Ford Motor Company Address : 330 Town Center Drive
Suite 500 Dearborn MI 48126-2738
Company phone : 1-866-436-7332
Population :
Number of potentially involved : 674 Estimated percentage with defect : 100 %
Vehicle Information :
Vehicle 1 : 2020-2022 Ford Explorer Vehicle Type : LIGHT VEHICLES Body Style : ALL Power Train : NR
Descriptive Information : Affected vehicles are equipped with a 2.3L RWD, 3.3L GAS 3.3L FHEV, or 3.0L ST powertrain and have had
safety recall 22S27 performed before July 2022.
These vehicles are not produced in VIN order. Information as to the applicability of this action to specific
vehicles can best be obtained by either calling Ford’s toll-free line (1-866-436-7332) or by contacting a local
Ford or Lincoln dealers who can obtain specific information regarding the vehicles from the Ford On-line
Automotive Service Information System (OASIS) database. Number potentially involved: 674 Production Dates : FEB 02, 2019 – APR 04, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect :
Description of the Defect : Certain 2020-2022 MY Explorer vehicles did not receive the remedy for Safety Recall 22S27/22V-255. The affected vehicles received a previous Powertrain Control Module (PCM)
update which did not include an automatic Electronic Parking Brake (EPB) apply when the vehicle was shifted
to park, as intended.
FMVSS 1 : NR
FMVSS 2 : NR Part 573 Safety Recall Report 23V-199 Page 2 Description of the Safety Risk : Vehicles without the proper remedy will not include an automatic Electronic Park
Brake apply when the vehicle is shifted to park. A fractured rear axle bolt will allow the rear axle housing to
move out of position, resulting in severe noise and vibration. If the rear axle bolt breaks, the driveshaft or halfshafts may become disconnected, resulting in loss of transmission torque to the rear wheels. Transmission
torque is necessary to hold the vehicle in park and is also needed for the vehicle to move forward or backward.
The loss of the primary park torque will allow the vehicle to roll in park if the parking brake is not applied,
increasing the risk of crash and injury.
Description of the Cause : The recall program was launched before all the software calibrations were available for
dealers. Identification of Any Warning NA
that can Occur : Involved Components : Component Name 1 : Primary Control Module (PCM) software
Component Description : An updated PCM software will be installed to automatically turn on the Electronic Park Brake (EPB) when park is commanded.
Component Part Number : : XXXX-14C204-XXX Supplier Identification : Component Manufacturer
Name : Ford Motor Company Address : 1 American Rd
Dearborn Michigan 48126
Country : United States Chronology :
On January 31st, 2023, an issue pertaining to certain 2020-2022 MY Explorer vehicles which did not receive the remedy for Safety Recall 22S27 was brought to Ford’s Critical Concern Review Group for review. The affected vehicles received a previous Powertrain Control Module (PCM) update which did not include an The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-199
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
automatic Electronic Parking Brake (EPB) apply when the vehicle was shifted to park, as intended. From February 2023 to March 2023, ASO (Automotive Safety Office), DSE, VPSE (Vehicle Propulsion
Systems Engineering) and FCSD (Ford Customer Service Division) analyzed data to determine the root cause and the affected population.
It was discovered that there were software calibration level updates missing in the system for some powertrain variants before July 2022, after which all calibration levels were properly released.
As of March 2023, Ford is aware of (17) field reports related to this condition.
On March, 17th, 2023, Ford’s Field Review Committee reviewed the concern and approved a field action. Ford is not aware of any reports of accident or injury related to this condition.
Description of Remedy :
Description of Remedy Program : Owners will be notified by mail and instructed to take their vehicle to a
Ford or Lincoln dealer to have the PCM
software updated to engage the Electronic Park Brake when shifted to Park. There will be no charge for this
service. In addition, Ford will provide a one-time repair of the rear axle bolts and housing (if needed) under
Customer Satisfaction Program 22N06.
Ford provided the general reimbursement plan for the cost of remedies paid for by vehicle
owners prior to notification of a safety recall in May 2021. The ending date for reimbursement
eligibility is to be defined.
Ford will forward a copy of the notification letters to dealers to the agency when available. How Remedy Component Differs from Recalled Component : Identify How/When Recall Condition was Corrected in Production : The updated PCM software will engage the Electronic Park Brake when the vehicle is shifted to Park, reducing
the risk of a roll in park condition.
All calibration levels were properly released after July 2022. Recall Schedule :
Description of Recall Schedule : Notification to dealers is expected to occur on March 24th, 2023, Mailing
of owner notification letters is
expected to begin May 31st, 2023, and is expected to be completed by June 12th, 2023
Planned Dealer Notification Date : MAR 24, 2023 – MAR 24, 2023
Planned Owner Notification Date : MAY 31, 2023 – JUN 12, 2023
* NR – Not Reported

**************************************************************************************************************

OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-199
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Ford Motor Company MAR 30, 2023 NHTSA Recall No. : 23V-199 Manufacturer Recall No. : 23S16 Manufacturer Information :
Manufacturer Name : Ford Motor Company Address : 330 Town Center Drive
Suite 500 Dearborn MI 48126-2738
Company phone : 1-866-436-7332
Population :
Number of potentially involved : 674 Estimated percentage with defect : 100 %
Vehicle Information :
Vehicle 1 : 2020-2022 Ford Explorer Vehicle Type : LIGHT VEHICLES Body Style : ALL Power Train : NR
Descriptive Information : Affected vehicles are equipped with a 2.3L RWD, 3.3L GAS 3.3L FHEV, or 3.0L ST powertrain and have had
safety recall 22S27 performed before July 2022.
These vehicles are not produced in VIN order. Information as to the applicability of this action to specific
vehicles can best be obtained by either calling Ford’s toll-free line (1-866-436-7332) or by contacting a local
Ford or Lincoln dealers who can obtain specific information regarding the vehicles from the Ford On-line
Automotive Service Information System (OASIS) database. Number potentially involved: 674 Production Dates : FEB 02, 2019 – APR 04, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect :
Description of the Defect : Certain 2020-2022 MY Explorer vehicles did not receive the remedy for Safety Recall 22S27/22V-255. The affected vehicles received a previous Powertrain Control Module (PCM)
update which did not include an automatic Electronic Parking Brake (EPB) apply when the vehicle was shifted
to park, as intended.
FMVSS 1 : NR
FMVSS 2 : NR Part 573 Safety Recall Report 23V-199 Page 2 Description of the Safety Risk : Vehicles without the proper remedy will not include an automatic Electronic Park Brake apply when the vehicle is shifted to park. A fractured rear axle bolt will allow the rear axle housing to move out of position, resulting in severe noise and vibration. If the rear axle bolt breaks, the driveshaft or half- shafts may become disconnected, resulting in loss of the vehicle’s forward power and loss of transmission torque to the rear wheels. Loss of the vehicle’s forward power increases the risk of crash and injury. Transmission torque is necessary to hold the vehicle in park. If the parking brake is not applied, the loss of the primary park torque will allow the vehicle to roll in park increasing the risk of crash and injury. Inability to achieve or hold park can result in unintended vehicle movement if the parking brake is not applied, increasing the risk of a crash.
Description of the Cause : The recall program was launched before all the software calibrations were available for
dealers. Identification of Any Warning NA
that can Occur : Involved Components : Component Name 1 : Primary Control Module (PCM) software
Component Description : An updated PCM software will be installed to automatically turn on the Electronic Park Brake (EPB) when park is commanded.
Component Part Number : : XXXX-14C204-XXX Supplier Identification : Component Manufacturer
Name : Ford Motor Company Address : 1 American Rd
Dearborn Michigan 48126
Country : United States Chronology :
On January 31st, 2023, an issue pertaining to certain 2020-2022 MY Explorer vehicles which did not receive the remedy for Safety Recall 22S27 was brought to Ford’s Critical Concern Review Group for review. The affected vehicles received a previous Powertrain Control Module (PCM) update which did not include an The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-199
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
automatic Electronic Parking Brake (EPB) apply when the vehicle was shifted to park, as intended. From February 2023 to March 2023, ASO (Automotive Safety Office), DSE, VPSE (Vehicle Propulsion
Systems Engineering) and FCSD (Ford Customer Service Division) analyzed data to determine the root cause and the affected population.
It was discovered that there were software calibration level updates missing in the system for some powertrain variants before July 2022, after which all calibration levels were properly released.
As of March 2023, Ford is aware of (17) field reports related to this condition.
On March, 17th, 2023, Ford’s Field Review Committee reviewed the concern and approved a field action. Ford is not aware of any reports of accident or injury related to this condition.
Description of Remedy :
Description of Remedy Program : Owners will be notified by mail and instructed to take their vehicle to a
Ford or Lincoln dealer to have the PCM
software updated to engage the Electronic Park Brake when shifted to Park. There will be no charge for this
service.
Ford provided the general reimbursement plan for the cost of remedies paid for by vehicle
owners prior to notification of a safety recall in May 2021. The ending date for reimbursement
eligibility is to be defined.
Ford will forward a copy of the notification letters to dealers to the agency when available. How Remedy Component Differs from Recalled Component :
Identify How/When Recall Condition was Corrected in Production : The updated PCM software will engage the Electronic Park Brake when the vehicle is shifted to Park
All calibration levels were properly released after July 2022. Recall Schedule :
Description of Recall Schedule : Notification to dealers is expected to occur on March 24th, 2023, Mailing
of owner notification letters is
expected to begin April 3rd, 2023, and is expected to be completed by April 7th, 2023
Planned Dealer Notification Date : MAR 24, 2023 – MAR 24, 2023
Planned Owner Notification Date : APR 03, 2023 – APR 07, 2023
* NR – Not Reported

SEOCONTENT-END