NHTSA ID Number: 10249760
Manufacturer Communication Number: TSB 24-2017
Summary
This article supersedes TSB 23-2348 to update the model year affected, the production clean date and parts list. Some 2021-2022 Mustang
Mach-E vehicles built on or before 28-May-2022 may exhibit an illuminated malfunction indicator lamp (MIL) and/or powertrain malfunction (wrench) It may also have a low/discharged 12V battery and/or display a Stop Safely Now message in the instrument panel cluster (IPC). This may be due to the high voltage battery junction box (HVBJB)
This bulletin supersedes 23-2348. Reason for update: revise the model years affected, production clean date and part list
Model:
Markets: Canada, USA
Issue: Some 2021-2022 Mustang Mach-E vehicles built on or before 28-May-2022 may exhibit an illuminated malfunction indicator lamp (MIL) and/or powertrain malfunction (wrench) indicator with diagnostic trouble codes (DTCs) P0563, P0ADA, P0ADE, P0AA1, P0AA4, P0AA5, P0AA2, P0D10, P0D0F and/or P0C78 stored in the battery energy control module (BECM). It may also have a low/discharged 12V battery and/or display a Stop Safely Now message in the instrument panel cluster (IPC). This may be due to the high voltage battery junction box (HVBJB). To correct the condition, follow the Service Procedure to replace the HVBJB and reprogram the BECM.
Action: Follow the Service Procedure to correct the condition on vehicles that meet all of the following criteria:
- 2021-2022 Mustang Mach-E
- Built on or before 28-May-2022
- Illuminated MIL and/or powertrain malfunction (wrench) indicator with DTCs P0563, P0ADA, P0ADE, P0AA1, P0AA4, P0AA5, P0AA2, P0D10, P0D0F and/or P0C78 in the BECM
Parts
| Service Part Number | Quantity | Description | Unit of Issue | Piece Quantity |
| LK9Z-10C666-C | 1 | High Voltage Battery Junction Box (GT) | 1 | 1 |
| NK4Z-10C666-F | 1 | High Voltage Battery Junction Box (RWD Base) | 1 | 1 |
| NK4Z-10C666-E | 1 | High Voltage Battery Junction Box (AWD Base) | 1 | 1 |
| W717859-S439 | 1 | Battery Mounting Bracket Bolts | 4 | 2 |
| W720404-S450 | 1 | BECM Mounting Bracket Bolts (Extended Range Battery Only) | 4 | 4 |
| VC-13-G | As Needed | Motorcraft® Yellow Concentrated Antifreeze/Coolant (All Markets Except Canada) | ||
| CVC-13-G | As Needed | Motorcraft® Yellow Concentrated Antifreeze/Coolant (Canada Only) |
Parts – Parts To Inspect And Replace Only If Necessary
| Service Part Number | Quantity | Description | Unit of Issue | Piece Quantity |
| LJ9Z-10A687-A | If Needed | High Voltage Battery Cover Seal | 1 | 1 |
Quantity refers to the amount of the service part number package(s) required to repair the vehicle.
Unit of Issue refers to the number of individual pieces included in a service part number package.
Piece Quantity refers to the total number of individual pieces required to repair the vehicle.
As Needed indicates the amount of the part may vary and/or is not a whole number. Parts can be billed out as non-whole numbers, including less than 1.
If Needed indicates the part is not mandatory.
Service Procedure
1. Replace the HVBJB. Refer to Workshop Manual (WSM), Section 414-03A, Removal and installation.
2. Reprogram the BECM to latest software available. The BECM is part of the powertrain coordinated flash.
(1). Connect a battery charger to the 12-volt battery. If the 12-volt battery is discharged, charge the battery. Refer to WSM, Section 414-01, Diagnosis and Testing.
NOTE: To prevent the battery saver mode from activating on the vehicle, make sure the negative cable of the charger is installed on a chassis or engine ground, and not the 12-volt battery negative terminal. Do not have the vehicle plugged into the high voltage battery charger during programming. This can cause incorrect module programming. Make sure only the 12-volt battery charger is installed.
3. Reprogram the PCM using the latest software level of the Ford Diagnosis and Repair System (FDRS) scan tool.
4. Check the availability of software updates on the following modules and update as required:
- SOBDM
- BECM
- SOBDMB
- SOBDMC
-
- ABS module
NOTE: Only one module may be updated at a time.
5. Clear any stored DTCs related to this concern.
6. If DTCs P0ADA, P0ADE, P0AA1, and/or P0AA4 remain present, download and run the BECM – Reset Diagnostic Trouble Code (DTC) Occurrence Counter application in FDRS.
2 Affected Products
Vehicle
1 Associated Document
Manufacturer Communications
24-2017
25 January 2024
MC-10249760-0001.pdf 122.998KB
NHTSA ID Number: 10241528
Manufacturer Communication Number: TSB 23-2257
Summary
Some 2021-2022 Mustang Mach-E vehicles built on or before 17-Mar-2023 may exhibit an illuminated malfunction indicator lamp (MIL) and/or powertrain malfunction (wrench) indicator with diagnostic trouble codes (DTCs) P0563, P0ADA, P0ADE, P0AA1, P0AA4, P0AA5, P0AA2, P0D10, P0D0F, and/or P0C78 stored in battery energy control module (BECM). It may also have a low/discharged 12V battery and/or display a Stop Safely Now message in the instrument panel cluster (IPC). This may be due to the high voltage battery junction box (HVBJB). To correct the condition, follow the Service Procedure to replace the HVBJB and reprogram the BECM.
1 Associated Document
Manufacturer Communications
23-2257
21 August 2023
NHTSA ID Number: 10230776
Manufacturer Communication Number: TSB 23-2020
Summary
Some 2021-2022 Mustang Mach-E vehicles built on or before 28-May-2022 may exhibit an illuminated malfunction indicator lamp (MIL) and/or powertrain malfunction (wrench) indicator with diagnostic trouble codes (DTCs) P0563, P0ADA, P0ADE, P0AA1, P0AA4, P0AA5, P0AA2, P0D10, P0D0F, and/or P0C78 stored in battery energy control module (BECM). It may also have a low/discharged 12V battery and/or display a Stop Safely Now message in the instrument panel cluster (IPC). This may be due to the high voltage battery junction box (HVBJB). To correct the condition, follow the Service Procedure to replace the HVBJB and reprogram the BECM.
1 Associated Document
Manufacturer Communications
23-2020
26 January2023
MC-10230776-0001.pdf 128.024KB
Reprogramming
Service Information & Reprogramming
Module Reprogramming
| Diagnostic Software | Interface Device | Complete Vehicle Diagnostics | Module Programming | ||
| 1996-2017 Model Year |
2018-Present Model Year |
1996-2017 Model Year |
2018-Present Model Year |
||
| IDS/FDRS | VCM, VCM II, VCMM |
X | X | X | X |
| FJDS/FDRS | Compatible J2534 Devices (Including VCM II and VCMM) |
X | X | X | |
Detailed system requirements, installation, and support information for each product is located under the diagnostics tool support tab for each product.
Integrated Diagnostic Software (IDS) / Ford Diagnosis & Repair System (FDRS)
For use with VCM I, VCM II, VMM and VCMM hardware devices only. The complete factory Ford Motor Company vehicle diagnostic tool that provides complete dealership level vehicle diagnostic coverage for all 1996 to present Ford, Lincoln and Mercury vehicles. The IDS software includes time based access to the IDS software, software updates and calibration files.
Ford J2534 Diagnostic Software (FJDS) / Ford Diagnosis & Repair System (FDRS)
For use with compatible J2534 hardware devices. FJDS software provides Ford Module Programming functionality that covers 1996 to present Ford, Lincoln and Mercury module reprogramming functions, plus complete dealership level vehicle diagnostic software for all 2018 to present Ford and Lincoln vehicles. The FJDS software license includes time based access to the FJDS software, software updates and calibration files.
Latest Calibration Information
Module Build Data (As-Built)
Use VIN to obtain As-Built data
www.motorcraftservice.com
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SEOCONTENT-START
TECHNICAL SERVICE BULLETIN
Illuminated MIL And/Or Powertrain Malfunction (Wrench) Indicator With Various DTCs – Built On Or Before 28-May-2022
24-2017
25 January
2024 This bulletin supersedes 23-2348. Reason for update: revise the model years affected, production clean date and part list
Model: Ford
2021-2022 Mustang Mach-E Built on or before 28-May-2022 Markets: Canada, USA
Issue: Some 2021-2022 Mustang Mach-E vehicles built on or before 28-May-2022 may exhibit an illuminated malfunction indicator lamp (MIL) and/or powertrain malfunction (wrench) indicator with diagnostic trouble codes (DTCs) P0563, P0ADA, P0ADE, P0AA1, P0AA4, P0AA5, P0AA2, P0D10, P0D0F and/or P0C78 stored in the battery
energy control module (BECM). It may also have a low/discharged 12V battery and/or display a Stop Safely Now message in the instrument panel cluster (IPC). This may be due to the high voltage battery junction box (HVBJB). To correct the condition, follow the Service Procedure to replace the HVBJB and reprogram the BECM.
Action: Follow the Service Procedure to correct the condition on vehicles that meet all of the following criteria: • 2021-2022 Mustang Mach-E
• Built on or before 28-May-2022
• Illuminated MIL and/or powertrain malfunction (wrench) indicator with DTCs P0563, P0ADA, P0ADE, P0AA1, P0AA4, P0AA5, P0AA2, P0D10, P0D0F and/or P0C78 in the BECM Parts
Service Part Number Quantity Description Unit of
Issue Piece Quantity LK9Z-10C666-C NK4Z-10C666-F NK4Z-10C666-E W717859-S439 W720404-S450 VC-13-G CVC-13-G 1
1
1
1
1 As Needed
As Needed High Voltage Battery Junction Box (GT) 1 1
High Voltage Battery Junction Box (RWD Base) 1 1
High Voltage Battery Junction Box (AWD Base) 1 1
Battery Mounting Bracket Bolts 4 2
BECM Mounting Bracket Bolts (Extended Range Battery 4 4
Only)
Motorcraft® Yellow Concentrated Antifreeze/Coolant (All Markets Except Canada)
Motorcraft® Yellow Concentrated Antifreeze/Coolant (Canada Only) Parts – Parts To Inspect And Replace Only If Necessary
Service Part Number Quantity Description Unit of Issue Piece Quantity
LJ9Z-10A687-A If Needed High Voltage Battery Cover Seal 1 1
Quantity refers to the amount of the service part number package(s) required to repair the vehicle. Unit of Issue refers to the number of individual pieces included in a service part number package. Piece Quantity refers to the total number of individual pieces required to repair the vehicle.
As Needed indicates the amount of the part may vary and/or is not a whole number. Parts can be billed out as non- whole numbers, including less than 1.
If Needed indicates the part is not mandatory. Warranty Status: Eligible under provisions of New Vehicle Limited Warranty (NVLW)/Emissions Warranty/Service Part Warranty (SPW)/Special Service Part (SSP)/Extended Service Plan (ESP) coverage. Limits/policies/prior approvals are not altered by a TSB. NVLW/Emissions Warranty/SPW/SSP/ESP coverage limits are determined by the identified causal part and verified using the OASIS part coverage tool.
Labor Times Description 2021-2022 Mustang Mach-E: Retrieve DTCs And Vehicle Build Date, Replace The HVBJB (Do Not Use With Any Operations Outside Of This Article)
2021-2022 Mustang Mach-E: Reprogram The Appropriate Modules As Required By The Software Update And Service Procedure, Includes Time To Download And Run The BECM Reset DTC Occurrence Counter Application If Required (Can Be Claimed With Operation A) Operation No.
242017A MT242017 Time 5.7 Hrs. Actual Time
Repair/Claim Coding Causal Part: 10C666 Condition Code: 42
Service Procedure
1. Replace the HVBJB. Refer to Workshop Manual (WSM), Section 414-03A, Removal and installation.
2. Reprogram the BECM to latest software available. The BECM is part of the powertrain coordinated flash.
(1). Connect a battery charger to the 12-volt battery. If the 12-volt battery is discharged, charge the battery. Refer to WSM, Section 414-01, Diagnosis and Testing.
NOTE: To prevent the battery saver mode from activating on the vehicle, make sure the negative cable of the charger is installed on a chassis or engine ground, and not the 12-volt battery negative terminal. Do not have the vehicle plugged into the high voltage battery charger during programming. This can cause incorrect module programming. Make sure only the 12-volt battery charger is installed.
3. Reprogram the PCM using the latest software level of the Ford Diagnosis and Repair System (FDRS) scan tool.
4. Check the availability of software updates on the following modules and update as required: SOBDM
BECM
SOBDMB SOBDMC
ABS module
NOTE: Only one module may be updated at a time.
5. Clear any stored DTCs related to this concern.
6. If DTCs P0ADA, P0ADE, P0AA1, and/or P0AA4 remain present, download and run the BECM – Reset Diagnostic Trouble Code (DTC) Occurrence Counter application in FDRS. © 2024 Ford Motor Company All rights reserved.
NOTE: The information in Technical Service Bulletins is intended for use by trained, professional technicians with the knowledge, tools, and equipment to do the job properly and safely. It informs these technicians of conditions that may occur on some vehicles, or provides information that could assist in proper vehicle service. The procedures should not be performed by “do-it-yourselfers”. Do not assume that a condition described affects your car or truck. Contact a Ford or Lincoln dealership to determine whether the Bulletin applies to your vehicle. Warranty Policy and Extended Service Plan documentation determine Warranty and/or Extended Service Plan coverage unless stated otherwise in the TSB article. The information in this Technical Service Bulletin (TSB) was current at the time of printing. Ford Motor Company reserves the right de this information with updates. The most recent information is available through Ford Motor Company’s on-line technical resources.
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