Component Installation Program 22G02 Rear Climate Control Module Retrofit – 2022 Ford Expedition

SEOCONTENT-START

 Copyright 2022 Ford Motor Company
Stacy L. Balzer Ford Motor Company
Operating Director P. O. Box 1904
Service Engineering Operations Dearborn, Michigan 48121
Ford Customer Service Division
November 23, 2022
TO: All U.S. Ford and Lincoln Dealers
SUBJECT: Component Installation Program 22G02
Certain 2022 Model Year Expedition Vehicles
Rear Climate Control Module Retrofit
PROGRAM TERMS
This program will be in effect through November 30, 2025, or a maximum of 36,000 miles, whichever
occurs first. If a vehicle already has accumulated more than 36,000 miles, this coverage will last
through May 31, 2023.
AFFECTED VEHICLES
Vehicle Model Year Assembly Plant Build Dates
Expedition 2022 Kentucky Truck
Plant June 13, 2022 through July 3, 2022
Note: Some vehicles may be in the process of being repaired at the plant. Monitor OASIS before
opening an RO and/or beginning a repair. Parts purchased for an FSA can be returned for credit, if
required. See the EXCESS STOCK RETURN details in Attachment II for more information.
REASON FOR THIS PROGRAM
In all of the affected vehicles, a global supply shortage of semiconductor chips caused unavailability of
the rear heating, ventilation and air conditioning control (RHVAC) module for certain vehicles.
These vehicles will have a blank plate instead of an RHVAC module and will not have the ability to
control the RHVAC system from the second row. However, customers will still be able to control the
RHVAC system from the primary first row controls.
Some vehicles are equipped with second-row heated seats but lack a button to operate the secondrow
heated seats. The RVHAC module, as installed under this program, also contains the buttons for
the second-row heated seats for applicable vehicles.
SERVICE ACTION
Upon customer request, dealers are to remove and discard the current blank plate on the back of the
center console, install the new RHVAC module, and clear diagnostic trouble codes (DTC). This
service must be performed on all affected vehicles at no charge to the vehicle owner.
OWNER NOTIFICATION MAILING SCHEDULE
Owner letters are expected to be mailed the week of December 19, 2022. Per customer request,
dealers should assist customers of any affected vehicles that arrive at their dealerships, whether or
not the customer has received a letter.
 Copyright 2022 Ford Motor Company
ATTACHMENTS
Attachment I: Administrative Information
Attachment II: Labor Allowances and Parts Ordering Information
Attachment III: Technical Information
Owner Notification Letters
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician
System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or
listed under the SSSC tab.
Sincerely,
Stacy L. Balzer
 Copyright 2022 Ford Motor Company
ATTACHMENT I
Page 1 of 2
Component Installation Program 22G02
Certain 2022 Model Year Expedition Vehicles
Rear Climate Control Module Retrofit
MOBILE REPAIR RECOMMENDATIONS
• Confirm with customer a mobile repair is feasible.
• Check OASIS prior to going to the customer’s home or business to confirm if any other
outstanding FSA needs to be completed.
• Transportation – due to the simplicity of this repair, a specialty vehicle is not required.
MOBILE REPAIR ADDITIONAL INFORMATION
Please ensure the technician brings the following to the mobile repair destination:
• Printed Technical Instructions.
• Printed Repair/Work Order or any other necessary documentation as customer copy(s)
o Documents could also be emailed to the customer.
• Shirt/uniform and vehicle graphic with dealership or Ford logos are recommended.
• Recommended tools and cleaning supplies: scan tool to clear codes, and interior trim tool.
MOBILE REPAIR QUESTIONS AND ASSISTANCE
• For questions and assistance, contact the Special Service Support Center (SSSC) via the
SSSC Web Contact Site. Work with dealership warranty administrator to create a SSSC
contact ID#.
• Once an SSSC agent responds to the new contact ID#, you may opt to call the SSSC hotline:
(800) 325-5621.
OASIS ACTIVATION
OASIS will be activated on November 23, 2022.
FSA VIN LISTS ACTIVATION
FSA VIN Lists will not be activated for this service action.
SOLD VEHICLES
• Owners of affected vehicles will be directed to dealers for resolution.
• Upon customer request, correct affected vehicles identified in OASIS which are brought to
your dealership.
• Dealers are to prioritize updates of customer vehicles over updates of new and used vehicle
inventory.
STOCK VEHICLES
• Correct all affected units in your new vehicle inventory before delivery.
• Use OASIS to identify any affected vehicles in your used vehicle inventory.
TITLE BRANDED / SALVAGED VEHICLES
Affected title branded and salvaged vehicles are eligible for this service action.
OWNER REFUNDS
Refunds are not approved for this program.
 Copyright 2022 Ford Motor Company
ATTACHMENT I
Page 2 of 2
Component Installation Program 22G02
Certain 2022 Model Year Expedition Vehicles
Rear Climate Control Module Retrofit
RENTAL VEHICLES
Rental vehicles are not approved for this program.
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
• For related damage and access time requirements, refer to the Warranty and Policy Manual –
Section 6 – Ford/Lincoln Program Policies – Field Service Actions (FSA) – Related Damage.
• For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is
required.
o Ford vehicles – 3 years or 36,000 miles
• For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval
Request to the SSSC Web Contact Site prior to completing the repair.
CLAIMS PREPARATION AND SUBMISSION
• Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty
Solution (OWS) online.
o When entering claims:
 Claim type 31: Field Service Action.
 The FSA number (22G02) is the sub code.
 Customer Concern Code (CCC): C20 – Other temperature control troubles
 Condition Code (CC): 39 – Missing Part
 Causal Part Number: 19808, Part Quantity: 0
o For additional claims preparation and submission information, refer to the Recall and
Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
• Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a
separate repair line from the FSA with same claim type and sub code as described in Claim
Entry above.
IMPORTANT: Click the Related Damage Indicator radio button.
• Special Allowances
o Mobile repair allowances can be claimed for dealer-performed mobile repairs. Dealers that
are working with Ford-contracted mobile repair companies should refer to those companies
for claiming instructions.
o For dealer-performed mobile repairs, retain a copy of the Service Management signed
record (see Attachment IV), with the repair order documentation.
o Claim the mobile repair allowance Labor Operation Code 22G02MM along with the
applicable Labor Operation Code for the repair (refer to the Labor Allowances table in
Attachment II).
 Copyright 2022 Ford Motor Company
ATTACHMENT II
Page 1 of 2
Component Installation Program 22G02
Certain 2022 Model Year Expedition Vehicles
Rear Climate Control Module Retrofit
LABOR ALLOWANCES
Description Labor Operation Labor Time
Install new rear HVAC module on rear of center console.
Includes time to clear DTCs.
22G02B 0.4 Hours
Mobile Service:
Can be used when the update takes place away from the
dealership.
If Additional Time is Required Due to Travel, Please Submit
an SSSC Approval Form.
22G02MM 0.5 Hours
PARTS REQUIREMENTS / ORDERING INFORMATION
NOTE: Order 1 part per vehicle type – with or without heated rear seats to confirm in PTS with VIN.
Part Number Description Order
Quantity
Claim
Quantity
NL1Z-19808-A Rear HVAC manual climate control module
– Without heated seats
As
Needed 1
NL1Z-19808-B Rear HVAC automatic climate control module
– Without heated seats
As
Needed 1
NL1Z-19808-C Rear HVAC automatic climate control module
– With heated seats
As
Needed 1
Order your parts requirements through normal order processing channels. To guarantee the shortest
delivery time, an emergency order for parts must be placed.
DEALER PRICE
For latest prices, refer to DOES II.
PARTS RETENTION, RETURN, & SCRAPPING
Follow the provisions of the Warranty and Policy Manual, Section 1 – WARRANTY PARTS
RETENTION AND RETURN POLICIES. If a replaced part receives a scrap disposition, the part must
be scrapped in accordance with all applicable local, state and federal environmental protection and
hazardous material regulations. Federal law prohibits selling motor vehicle parts or components that
are under safety, compliance, or emissions recall.
EXCESS STOCK RETURN
Excess stock returned for credit must have been purchased from Ford Customer Service Division in
accordance with Policy Procedure Bulletin 4000.
 Copyright 2022 Ford Motor Company
ATTACHMENT II
Page 2 of 2
Component Installation Program 22G02
Certain 2022 Model Year Expedition Vehicles
Rear Climate Control Module Retrofit
REPLACED FSA PARTS INSPECTION AND SIGN OFF
Effective March 1st 2021 all parts replaced as part of an FSA repair with a repair order open date of
March 1st 2021 or later must be inspected and signed off on the repair order by a member of your
dealers fixed operations management team or an employee the task has been delegated to. If the
task is to be delegated to a non-management employee, the employee needs to be someone other
than the technician who completed the repair and needs to understand the importance of completing
this task consistently and accurately.
• All parts replaced as part of an FSA repair should be returned to the parts department
following the Warranty Parts Retention and Return Policies.
• Inspect the replaced parts to verify the FSA repair was completed.
• If the FSA repair is found to be complete, the designated employee signs the repair order line
or parts return stamp area (electronic or hand signed) for the FSA repair indicating the parts
were inspected and validated to have been replaced.
• After the parts have been inspected, they should be handled based on the guidance in the
parts status report in the Online Warranty System (Hold, Return, CORE, Scrap, etc.).
• This process is subject to review during warranty audits for FSA repairs with a repair order
open date of March 1st 2021 or later. Any eligible FSA claims requiring parts replacement,
found not to have been inspected and signed off during a warranty audit will be subject to
chargeback and consideration for enrollment into the Dealer Incomplete Recall Repair
Process.
Note: Other approvals (electronic or handwritten) for add-on repair lines, dealer owned vehicle
repairs, and repeat repairs do not qualify as FSA parts inspection approvals. The post repair FSA
parts inspection process (electronic or handwritten) is independent from other warranty approval
requirements. The approval by the designated employee implies that the FSA parts were found to be
replaced and must be able to be clearly identified on the Repair Order. If multiple FSA’s require
approval on a single Repair Order, each applicable occurrence will require individual post repair
approval by the designated employee.
ATTACHMENT III
PAGE 1 OF 1
COMPONENT INSTALLATION PROGRAM 22G02
CPR © 2022 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
11/2022
CERTAIN 2022 MODEL YEAR EXPEDITION VEHICLES — REAR CLIMATE
CONTROL MODULE RETROFIT
SERVICE PROCEDURE
NOTE: Instead of a rear climate control module on the back of the center console, vehicles under
22G02 will have a blank plate installed with electrical connections tapped down at the vehicle
assembly plant.
1. Remove and discard the blank plate on the back of the center console.
2. Install the new Rear Heating, Ventilation and Air Conditioning Control Module (RHVAC). Please follow
the Workshop Manual (WSM) procedures in Section 412-02.
IMPORTANT NOTE: Federal law prohibits selling motor vehicle parts or components that are
under safety, compliance, or emissions recall. Unless a part is requested to be
returned to Ford, all parts replaced under this FSA must be scrapped in
accordance with all applicable local, state and federal environmental
protection and hazardous material regulations. Refer to the Parts Retention,
Return, & Scrapping section of the FSA dealer bulletin for further information.

**************************************************************************************************************

 Copyright 2023 Ford Motor Company
Stacy L. Balzer Ford Motor Company
Operating Director P. O. Box 1904
Service Engineering Operations Dearborn, Michigan 48121
Ford Customer Service Division
April 25, 2023
TO: All U.S. Ford and Lincoln Dealers
SUBJECT: Component Installation Program 22G02 – Supplement #1
Certain 2022 Model Year Expedition Vehicles
Rear Climate Control Module Retrofit
REF: Component Installation Program 22G02
Dated: November 23, 2022
New! REASON FOR THIS SUPPLEMENT
• Program Terms: Removal of mileage limit.
• Affected Vehicles: Added US population of affected vehicles.
• FSA VIN Lists Activation: VIN list activation added.
• Pick-up and Delivery: Added pick-up and delivery.
• Claims Preparation and Submission: Added pick-up and delivery and mobile repair.
• Labor Allowances: Update to include pick-up and delivery labor operation and mobile service
description.
New! PROGRAM TERMS
This program will be in effect through November 30, 2025. There is no mileage limit for this program.
New! AFFECTED VEHICLES
Vehicle Model Year Assembly Plant Build Dates
Expedition 2022 Kentucky Truck
Plant June 13, 2022 through July 3, 2022
US population of affected vehicles: 1,695. Affected vehicles are identified in OASIS.
Note: Some vehicles may be in the process of being repaired at the plant. Monitor OASIS before
opening an RO and/or beginning a repair. Parts purchased for an FSA can be returned for credit, if
required. See the EXCESS STOCK RETURN details in Attachment II for more information.
REASON FOR THIS PROGRAM
In all of the affected vehicles, a global supply shortage of semiconductor chips caused unavailability of
the rear heating, ventilation and air conditioning control (RHVAC) module for certain vehicles.
These vehicles will have a blank plate instead of an RHVAC module and will not have the ability to
control the RHVAC system from the second row. However, customers will still be able to control the
RHVAC system from the primary first row controls.
Some vehicles are equipped with second-row heated seats but lack a button to operate the secondrow
heated seats. The RHVAC module, as installed under this program, also contains the buttons for
the second-row heated seats for applicable vehicles.
 Copyright 2023 Ford Motor Company
SERVICE ACTION
Upon customer request, dealers are to remove and discard the current blank plate on the back of the
center console, install the new RHVAC module, and clear diagnostic trouble codes (DTC). This
service must be performed on all affected vehicles at no charge to the vehicle owner.
OWNER NOTIFICATION MAILING SCHEDULE
Owner letters were mailed the week of December 19, 2022. Per customer request, dealers should
assist customers of any affected vehicles that arrive at their dealerships, whether or not the customer
has received a letter.
New! ATTACHMENTS
Attachment I: Administrative Information
Attachment II: Labor Allowances and Parts Ordering Information
Attachment III: Technical Information
Owner Notification Letters
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician
System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or
listed under the SSSC tab.
Sincerely,
Stacy L. Balzer
 Copyright 2023 Ford Motor Company
ATTACHMENT I
Page 1 of 2
Component Installation Program 22G02 – Supplement #1
Certain 2022 Model Year Expedition Vehicles
Rear Climate Control Module Retrofit
MOBILE REPAIR RECOMMENDATIONS
• Confirm with customer a mobile repair is feasible.
• Check OASIS prior to going to the customer’s home or business to confirm if any other
outstanding FSA needs to be completed.
• Transportation – due to the simplicity of this repair, a specialty vehicle is not required.
MOBILE REPAIR ADDITIONAL INFORMATION
Please ensure the technician brings the following to the mobile repair destination:
• Printed Technical Instructions.
• Printed Repair/Work Order or any other necessary documentation as customer copy(s)
o Documents could also be emailed to the customer.
• Shirt/uniform and vehicle graphic with dealership or Ford logos are recommended.
• Recommended tools and cleaning supplies: scan tool to clear codes, and interior trim tool.
MOBILE REPAIR QUESTIONS AND ASSISTANCE
• Refer to Electronic Field Communication – EFC12071 2023 Remote Experience Program.
OASIS ACTIVATION
OASIS was activated on November 23, 2022.
New! FSA VIN LISTS ACTIVATION
FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com on April 25, 2023.
Owner names and addresses will be available by May 12, 2023.
NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle
registration records. The use of such motor vehicle registration data for any purpose other than in
connection with this program is a violation of law in several states, provinces, and countries.
Accordingly, you must limit the use of this listing to the follow-up necessary to complete this service
action.
SOLD VEHICLES
• Owners of affected vehicles will be directed to dealers for resolution.
• Upon customer request, correct affected vehicles identified in OASIS which are brought to
your dealership.
• Dealers are to prioritize updates of customer vehicles over updates of new and used vehicle
inventory.
STOCK VEHICLES
• Correct all affected units in your new vehicle inventory before delivery.
• Use OASIS to identify any affected vehicles in your used vehicle inventory.
TITLE BRANDED / SALVAGED VEHICLES
Affected title branded and salvaged vehicles are eligible for this service action.
OWNER REFUNDS
Refunds are not approved for this program.
 Copyright 2023 Ford Motor Company
ATTACHMENT I
Page 2 of 2
Component Installation Program 22G02 – Supplement #1
Certain 2022 Model Year Expedition Vehicles
Rear Climate Control Module Retrofit
RENTAL VEHICLES
Rental vehicles are not approved for this program.
New! PICK-UP AND DELIVERY
All customers affected by this program have the option of complimentary Vehicle Pick-up & Delivery
service (at participating dealers) in lieu of a rental vehicle. Refer to EFC12071, 2023 Remote
Experience Program, Pickup & Delivery (PDL) Offset section for additional details.
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
• For related damage and access time requirements, refer to the Warranty and Policy Manual –
Section 6 – Ford/Lincoln Program Policies – Field Service Actions (FSA) – Related Damage.
• For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is
required.
o Ford vehicles – 3 years or 36,000 miles
• For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval
Request to the SSSC Web Contact Site prior to completing the repair.
New! CLAIMS PREPARATION AND SUBMISSION
• Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty
Solution (OWS) online.
o When entering claims:
 Claim type 31: Field Service Action
 Sub Code: 22G02
 Customer Concern Code (CCC): C20 – Other temperature control troubles
 Condition Code (CC): 39 – Missing Part
 Causal Part Number: 19808, Part Quantity: 0
o For additional claims preparation and submission information, refer to the Recall and
Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
• Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a
separate repair line from the FSA with same claim type and sub code as described in Claim
Entry above.
IMPORTANT: Click the Related Damage Indicator radio button.
• Pickup & Delivery: Refer to EFC12071, 2023 Remote Experience Program, Pickup &
Delivery (PDL) Offset section for additional details.
• Mobile Repair: Refer to Electronic Field Communication – EFC12071 2023 Remote
Experience Program.
 Copyright 2023 Ford Motor Company
ATTACHMENT II
Page 1 of 2
Component Installation Program 22G02 – Supplement #1
Certain 2022 Model Year Expedition Vehicles
Rear Climate Control Module Retrofit
New! LABOR ALLOWANCES
Description Labor Operation Labor Time
Install new rear HVAC module on rear of center console.
Includes time to clear DTCs.
22G02B 0.4 Hours
Mobile Service: Can be used when the repair takes place
away from the dealership. If Additional Time is Required Due
to Travel, Please Submit an SSSC Approval Form.
This allowance is only for non-eligible 2023 Remote
Experience Program dealers.
NOTE: This allowance is for dealer-performed mobile
service. Can only be claimed once, regardless of
outstanding FSAs repaired.
22G02MM 0.5 Hours
Vehicle Pick-up and Delivery Allowance:
This allowance is only for non-eligible 2023 Remote
Experience Program dealers.
NOTE: This allowance is for dealer-performed vehicle pickup/
delivery for dealership repairs only. Can only be claimed
once, regardless of outstanding FSAs repaired.
22G02PP 0.5 Hours
PARTS REQUIREMENTS / ORDERING INFORMATION
NOTE: Order 1 part per vehicle type – with or without heated rear seats to confirm in PTS with VIN.
Part Number Description Order
Quantity
Claim
Quantity
NL1Z-19808-A Rear HVAC manual climate control module
– Without heated seats
As
Needed 1
NL1Z-19808-B Rear HVAC automatic climate control module
– Without heated seats
As
Needed 1
NL1Z-19808-C Rear HVAC automatic climate control module
– With heated seats
As
Needed 1
Order your parts requirements through normal order processing channels. To guarantee the shortest
delivery time, an emergency order for parts must be placed.
DEALER PRICE
For latest prices, refer to DOES II.
PARTS RETENTION, RETURN, & SCRAPPING
Follow the provisions of the Warranty and Policy Manual, Section 1 – WARRANTY PARTS
RETENTION AND RETURN POLICIES. If a replaced part receives a scrap disposition, the part must
be scrapped in accordance with all applicable local, state and federal environmental protection and
hazardous material regulations. Federal law prohibits selling motor vehicle parts or components that
are under safety, compliance, or emissions recall.
 Copyright 2023 Ford Motor Company
ATTACHMENT II
Page 2 of 2
Component Installation Program 22G02 – Supplement #1
Certain 2022 Model Year Expedition Vehicles
Rear Climate Control Module Retrofit
EXCESS STOCK RETURN
Excess stock returned for credit must have been purchased from Ford Customer Service Division in
accordance with Policy Procedure Bulletin 4000.
REPLACED FSA PARTS INSPECTION AND SIGN OFF
Effective March 1st 2021 all parts replaced as part of an FSA repair with a repair order open date of
March 1st 2021 or later must be inspected and signed off on the repair order by a member of your
dealers fixed operations management team or an employee the task has been delegated to. If the
task is to be delegated to a non-management employee, the employee needs to be someone other
than the technician who completed the repair and needs to understand the importance of completing
this task consistently and accurately.
• All parts replaced as part of an FSA repair should be returned to the parts department
following the Warranty Parts Retention and Return Policies.
• Inspect the replaced parts to verify the FSA repair was completed.
• If the FSA repair is found to be complete, the designated employee signs the repair order line
or parts return stamp area (electronic or hand signed) for the FSA repair indicating the parts
were inspected and validated to have been replaced.
• After the parts have been inspected, they should be handled based on the guidance in the
parts status report in the Online Warranty System (Hold, Return, CORE, Scrap, etc.).
• This process is subject to review during warranty audits for FSA repairs with a repair order
open date of March 1st 2021 or later. Any eligible FSA claims requiring parts replacement,
found not to have been inspected and signed off during a warranty audit will be subject to
chargeback and consideration for enrollment into the Dealer Incomplete Recall Repair
Process.
Note: Other approvals (electronic or handwritten) for add-on repair lines, dealer owned vehicle
repairs, and repeat repairs do not qualify as FSA parts inspection approvals. The post repair FSA
parts inspection process (electronic or handwritten) is independent from other warranty approval
requirements. The approval by the designated employee implies that the FSA parts were found to be
replaced and must be able to be clearly identified on the Repair Order. If multiple FSAs require
approval on a single Repair Order, each applicable occurrence will require individual post repair
approval by the designated employee.
ATTACHMENT III
PAGE 1 OF 1
COMPONENT INSTALLATION PROGRAM 22G02-S1
CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
04/2023
CERTAIN 2022 MODEL YEAR EXPEDITION VEHICLES — REAR CLIMATE
CONTROL MODULE RETROFIT
SERVICE PROCEDURE
NOTE: Instead of a rear climate control module on the back of the center console, vehicles under
22G02 will have a blank plate installed with electrical connections tapped down at the vehicle
assembly plant.
1. Remove and discard the blank plate on the back of the center console.
2. Install the new Rear Heating, Ventilation and Air Conditioning Control Module (RHVAC). Please follow
the Workshop Manual (WSM) procedures in Section 412-02.
IMPORTANT NOTE: Federal law prohibits selling motor vehicle parts or components that are
under safety, compliance, or emissions recall. Unless a part is requested to be
returned to Ford, all parts replaced under this FSA must be scrapped in
accordance with all applicable local, state and federal environmental
protection and hazardous material regulations. Refer to the Parts Retention,
Return, & Scrapping section of the FSA dealer bulletin for further information.

**************************************************************************************************************

22G02
Ford Motor Company
Ms. Jane Sample
123 Main Street
Anywhere, USA 12345
The update you’ve been expecting is in.
A little while back, we decided that the world’s chip shortage shouldn’t interfere with our
business owners’ needs. So, we offered the option to get the new Ford Expedition® SUV faster
but without the rear-passenger climate control panel and rear heated-seat controls — and you
said yes.
Good news: Parts are in. So, customers and associates who ride in the rear passenger seat will be
able to dial in their favorite temperature — no need for anyone up front to make back seat heat or
AC adjustments again. Heated seats in the second row will also be operational.
Reach out for installation now.
Ask your dealer or Commercial Vehicle Center for the rear climate and heated-seat controls for
your fleet. You can call or book your appointment online or in the FordPass® App. If it’s easier, we
may even be able to send a mobile technician to your business or job site to do the installation.
There’s no charge to you for any of this.
Have these numbers ready to reference when you schedule installation:
Your Vehicle Identification Number (VIN): 12345678901234567, and program number 22G02.
We realize that keeping your fleet moving is essential. Service for this update can be done in
under half a day.* However, with service scheduling requirements and multiple vehicles in your
fleet, your dealer may need more time. If you have any difficulties, ask the Service Manager at
your dealership or Commercial Vehicle Center for help.
For any questions or concerns, please call our Ford Pro™ Contact Center at 1-800-34-FLEET and
choose Option #1, or reach us online at fleet.ford.com, and we’ll be happy to help.
Representatives are available Monday through Friday 7:00 a.m.–11:00 p.m. and Saturday
7:00 a.m.–5:00 p.m. ET.
Commitment kept.
We’re happy that the supply chain is getting back on track and that we can follow through on your
update as we committed. Thank you for hanging in there and for choosing Ford.
Many thanks,
Your Ford Expedition Team
*This update offer will be available through September 20, 2025, or a maximum of 36,000 miles, whichever occurs first. Coverage is
automatically transferred to subsequent owners.
22G02
Ford Motor Company
Ms. Jane Sample
123 Main Street
Anywhere, USA 12345
Rear-seat forecast: sunny and mild.
A little while back, we decided that the world’s chip shortage shouldn’t interfere with our owners’
driving needs. So, we offered the option to get the new Ford Expedition® SUV faster but without
the rear-passenger climate control panel and rear heated-seat controls — and you said yes.
Good news: Parts are in. Rear passengers will be able to dial in their favorite temperature — no
need for anyone to tap you on the shoulder for heat or AC adjustments again. Heated seats in the
second row will also be ready to get folks toasty.
Reach out to your dealer now.
Ask for your rear climate and heated-seat controls. You can call or book your appointment online
or in the FordPass® App. If it’s easier, we may even be able to send a mobile technician to you to
install the new panel. There’s no charge to you for any of this.
Have these numbers ready to reference with your dealer:
Your Vehicle Identification Number (VIN): 12345678901234567 and program number 22G02.
Service for this update can be done in under half a day.* However, with service scheduling
requirements, your dealer may need your vehicle for more time. If you have any difficulties, ask
the Service Manager at your dealership for help.
Retail Owners: If you have questions or concerns, please contact our Ford Customer Relationship
Center at 1-866-436-7332 or visit ford.com/support, and we’ll be happy to help.
For the hearing impaired, call 1-800-232-5952 (TDD). Representatives are available Monday
through Friday, 8:00 a.m.–8:00 p.m. ET.
Commitment Promise kept.
We’re happy that the world is in a healthier place and that we can follow through as we
committed. It’s been a challenging time, but things are looking up. Thank you for hanging in there
and for choosing Ford.
Many thanks,
Your Ford Expedition Team
*This update offer will be available through September 20, 2025, or a maximum of 36,000 miles, whichever occurs first. Coverage is
automatically transferred to subsequent owners.
22G02
Ford Motor Company
Ms. Jane Sample
123 Main Street
Anywhere, USA 12345
The update you’ve been expecting is in.
A little while back, we decided that the world’s chip shortage shouldn’t interfere with our
business owners’ needs. So, we offered the option to get the new Ford Expedition® SUV faster but
without the rear-passenger climate control panel — and you said yes.
Good news: Parts are in. So, customers and associates who ride in the rear passenger seat will be
able to dial in their favorite temperature — no need for anyone up front to make back seat heat or
AC adjustments again.
Reach out for installation now.
Ask your dealer or Commercial Vehicle Center for the rear climate control panels for your fleet.
You can call or book your appointment online or in the FordPass® App. If it’s easier, we may even
be able to send a mobile technician to your business or job site to do the installation. There’s no
charge to you for any of this.
Have these numbers ready to reference when you schedule installation:
Your Vehicle Identification Number (VIN): 12345678901234567, and program number 22G02.
We realize that keeping your fleet moving is essential. Service for this update can be done in
under half a day.* However, with service scheduling requirements and multiple vehicles in your
fleet, your dealer may need more time. If you have any difficulties, ask the Service Manager at
your dealership or Commercial Vehicle Center for help.
For any questions or concerns, please call our Ford Pro™ Contact Center at 1-800-34-FLEET and
choose Option #1, or reach us online at fleet.ford.com, and we’ll be happy to help.
Representatives are available Monday through Friday 7:00 a.m.–11:00 p.m. and Saturday
7:00 a.m.–5:00 p.m. ET.
Commitment kept.
We’re happy that the supply chain is getting back on track and that we can follow through on your
update as we committed. Thank you for hanging in there and for choosing Ford.
Many thanks,
Your Ford Expedition Team
*This update offer will be available through September 20, 2025, or a maximum of 36,000 miles, whichever occurs first. Coverage is
automatically transferred to subsequent owners.
22G02
Ford Motor Company
Ms. Jane Sample
123 Main Street
Anywhere, USA 12345
Rear-seat forecast: sunny and mild.
A little while back, we decided that the world’s chip shortage shouldn’t interfere with our owners’
driving needs. So, we offered the option to get the new Ford Expedition® SUV faster but without
the rear-passenger climate control panel — and you said yes.
Good news: Parts are in. Rear passengers will be able to dial in their favorite temperature — no
need for anyone to tap you on the shoulder for heat or AC adjustments again.
Reach out to your dealer now.
Ask for your rear climate control panel. You can call or book your appointment online or in the
FordPass® App. If it’s easier, we may even be able to send a mobile technician to you to install the
new panel. There’s no charge to you for any of this.
Have these numbers ready to reference with your dealer:
Your Vehicle Identification Number (VIN): 12345678901234567, and program number 22G02.
Service for this update can be done in under half a day.* However, with service scheduling
requirements, your dealer may need your vehicle for more time. If you have any difficulties, ask
the Service Manager at your dealership for help.
Retail Owners: If you have any questions or concerns, please call our Ford Customer Relationship
Center at 1-866-436-7332 or visit ford.com/support, and we’ll be happy to help. For the hearing
impaired, call 1-800-232-5952 (TDD). Representatives are available Monday through Friday:
8:00 a.m.–8:00 p.m. ET.
Commitment kept.
We’re happy that the world is in a healthier place and that we can follow through on your update
as we committed. It’s been a challenging time, but things are looking up. Thank you for hanging in
there and for choosing Ford.
Many thanks,
Your Ford Expedition Team
*This update offer will be available through September 20, 2025, or a maximum of 36,000 miles, whichever occurs first. Coverage is
automatically transferred to subsequent owners.

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© Copyright 2023 Ford Motor Company
Ford Motor Company
Component Installation Program #: 22G02 Fleet
Ms. Jane Sample
123 Main Street
Anywhere, USA 12345
The update you’ve been expecting is in.
August2023
A little while back, we offered fleet owners the option to get the new Ford Expedition® SUV faster
but without the rear-passenger climate control panel and/or rear heated-seat controls- and you
said yes.
Good news: Parts are in! So, customers and associates who ride in the rear passenger seat will
be able to dial in their favorite temperature – no need for anyone up front to make heat or AC
adjustments again. If you ordered heated seats in the second row, those will also be operational.
Reach out for installation now.
Ask your dealer or Commercial Vehicle Center for the 22G02 program’s rear climate and/or
heated-seat controls for your fleet. You can call or book your appointment online or in the
Ford Pass® App. If it’s easier, we may even be able to send a mobile technician to your business or
job site to do the installation. There’s no charge to you for any of this. •
Have these numbers ready to reference with your dealer:
Your Vehicle Identification Number {VIN}: 12345678901234567 and program number 22G02.
Service for this update can be done in half a day or less. However, with service scheduling
requirements, your dealer may need your vehicle for more time. If you have any difficulties, ask
the Service Manager at your dealership for help.
If you have questions or concerns, please contact our Fleet Customer Information Center at
1-800-34-FLEET, choose Option #1, and one of our representatives will be happy to assist you.
For the hearing impaired, call 1-800-232-5952 (TDD). Representatives are available Monday
through Friday, 8:00 a.m.-8:00 p.m. Eastern Time Zone.
Thank you for your patience and for choosing Ford.
Your Ford Customer Service Team
*This update offer will be available through November 30, 2025. Coverage is automatically transferred to subsequent owners.
© Copyright 2023 Ford Motor Company
Ford Motor Company
Component Installation Program #: 22G02 – Retail
Ms. Jane Sample
123 Main Street
Anywhere, USA 12345
Rear-seat forecast: Sunny and mild.
August2023
A little while back, we offered you the option to get the new Ford Expedition® SUV faster but
without the rear-passenger climate control panel and/or rear heated-seat controls – and you
said yes.
Good news: Parts are in! Rear passengers will be able to dial in their favorite temperature – no
need for anyone to tap you on the shoulder for heat or AC adjustments again. And if you ordered
heated seats in the second row, those passengers will also be nice and toasty.
Reach out to your dealer now.
Ask for your 22G02 program’s rear climate and/or rear heated-seat controls. You can call or book
your appointment online or in the FordPass® App. If it’s easier, we may even be able to send a
mobile technician to you to install the new panel. There’s no charge to you for any of this. •
Have these numbers ready to reference with your dealer:
Your Vehicle Identification Number {VIN}: 12345678901234567 and program number 22G02.
Service for this update can be done in a half a day or less. However, with service scheduling
requirements, your dealer may need your vehicle for more time. If you have any difficulties, ask
the Service Manager at your dealership for help.
If you have questions or concerns, please contact our Ford Customer Relationship Center at
1-866-436-7332 or visit ford.com/support, and we’ll be happy to help.
For the hearing impaired, call 1-800-232-5952 (TDD). Representatives are available Monday
through Friday, 8:00 a.m.-8:00 p.m. Eastern Time Zone.
Thank you for your patience and for choosing Ford.
Your Ford Customer Service Team
*This update offer will be available through November 30, 2025. Coverage is automatically transferred to subsequent owners.

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