Customer Satisfaction Program 22N03 Driver’s Seat Back Carrier Replacement – 2017-2018 Lincoln Continental

NHTSA ID Number: 10231026

Manufacturer Communication Number: 22N03 S1

Summary

Certain 2017-2018 Model Year Continental Vehicles Drivers Seat Back Carrier Replacement

REASON FOR THIS SUPPLEMENT

Service Action: The seat back heating element is now available as a separate component and should be replaced with the seat back foam.

Parts List Update: Part numbers have been added for the required seat back heating elements.

 


January 17, 2023

Customer Satisfaction Program 22N03 – Supplement #1
Certain 2017-2018 Model Year Continental Vehicles
Driver’s Seat Back Carrier Replacement

 

REASON FOR THIS SUPPLEMENT

  • Service Action: The seat back heating element is now available as a separate component and should be replaced with the seat back foam.
  • Parts List Update: Part numbers have been added for the required seat back heating elements.

 

PROGRAM TERMS

This program provides a no-cost, one-time repair (if needed) to the driver’s front seatback bolster and seat back foam for 10 years of service or 150,000 miles from the warranty start date of the vehicle, whichever occurs first.

This is a one-time repair program.

If a vehicle has already exceeded either the time or mileage limits, this no-cost, one-time repair will last through August 31, 2023.

Coverage is automatically transferred to subsequent owners.

 

VEHICLES COVERED BY THIS PROGRAM

Vehicle Model Year Assembly Plant Build Dates
Continental 2017-2018 Flatrock November 30, 2015 through February 21, 2018

Affected vehicles are identified in OASIS.

 

REASON FOR PROVIDING A NO-COST, ONE-TIME REPAIR

In some of the affected vehicles, the front driver seat back bolster may crack, resulting in a loose outboard bolster and/or a gap between the foam trim and surrounding plastic. Continued seat use after the seat back bolster is cracked, may result in seat back foam deterioration. Once the bolster is cracked, there is a lack of support on the seat back, and deterioration of the foam may allow the seat heater mat coils to bunch and/or overlap in the mat causing a localized overheat condition.

 

SERVICE ACTION

If an affected vehicle exhibits a broken seat back bolster, dealers are to replace the driver’s seat back carrier, seat back foam, and seat back heating element. This service must be performed at no charge to the vehicle owner.

 

OWNER NOTIFICATION MAILING SCHEDULE

Owner Letters were mailed the week of August 29, 2022. Dealers should repair any affected vehicles that experience a broken seat back bolster, whether or not the customer has received a letter.

 

SOLD VEHICLES

  • Only owners with affected vehicles that exhibit the covered condition will be directed to dealers for repairs.
  • Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.

 

STOCK VEHICLES

  • Do not perform this program unless the affected vehicle exhibits the covered condition.

 

TITLE BRANDED / SALVAGED VEHICLES

Vehicles with cancelled warranties are not eligible for this service action.

 

OWNER REFUNDS

  • Ford Motor Company is offering a refund for owner-paid repairs covered by this program if the repair was performed before the date of the Owner Notification Letter. This refund offer expires February 28, 2023.
  • Dealers are also pre-approved to refund owner-paid emergency repairs that were performed away from an authorized servicing dealer after the date of the Owner Notification Letter. Noncovered repairs, or those judged by Ford to be excessive, will not be reimbursed.
  • Refunds will only be provided for the cost associated with driver’s seat back carrier replacement or performing TSB 17-2203.

 

RENTAL VEHICLES  

The use of rental vehicles is not approved for this program.

 

LINCOLN PICKUP AND DELIVERY

Owners of 2017 MY and newer Lincoln vehicles have the option of requesting pickup and delivery service with a Lincoln loaner (up to 2 days), from their dealership. For details, reference EFC09879, 2022 Lincoln Pickup & Delivery Updates.

 

PARTS REQUIREMENTS

Part Number  Description Order Quantity
Parts required if the vehicle has heated ONLY seats
GD9Z-9660081-BC Seat Back Pad Support 1
GD9Z-9664811-J Seat Back Pad 1
GD9Z-14D696-U Heating Element 1
Parts required if the vehicle has 24-way seats
GD9Z-9660081-BC Seat Back Pad Support 1
GD9Z-54632A22-Q Seat Back Pad 1
GD9Z-14D696-U Heating Element 1
Parts required if the vehicle has 24-way seats and is a Black Label model
GD9Z-9660081-BC Seat Back Pad Support 1
GD9Z-54632A22-R Seat Back Pad (less heating element) 1
GD9Z-14D696-S Heating Element 1
Parts required if the vehicle has 30-way seats
GD9Z-9660081-BC Seat Back Pad Support 1
GD9Z-54632A22-S Seat Back Pad 1
GD9Z-14D696-U Heating Element 1
Parts required if the vehicle has 30-way seats and is a Black Label model
GD9Z-9660081-BC Seat Back Pad Support 1
GD9Z-54632A22-T Seat Back Pad 1
GD9Z-14D696-S Heating Element 1

 


CERTAIN 2017-2018 MODEL YEAR CONTINENTAL VEHICLES — SEAT BACK BOLSTER AND SEAT BACK FOAM REPLACEMENT

SERVICE PROCEDURE

1. Remove the front driver side seat backrest cover. Please follow the procedures in Workshop Manual (WSM) Section 501-10A.

2. Release the front seat backrest heater mat wiring retainer from the backrest assembly. See Figure 1.

 

3. Release the heater mat fabric wrap around extensions and position aside. See Figure 2.

 

4. Release the hook and loop strips and separate the seat backrest foam from the seat backrest bolster. See Figure 3.

 

5. Release the pin-type retainers and remove both multi-contour bladders from the driver seat bolster. See Figure 4.

 

6. Discard the driver seat back foam and seat back bolster.

7. Install the new driver side heater mat. Please follow the WSM procedures in Section 501-10A under General Procedures.

8. Reverse the removal procedure using the new bolster and seat back foam to reassemble the driver front seat backrest cover assembly.

NOTE: Prior to installation of the hose and lock assemblies, verify the black O-ring and white spacer remains with each hose. The black O-rings are installed first, then the white spacers lock them in.

NOTE: When connecting the hose and lock assemblies, an audible click must be heard for correct installation.

IMPORTANT NOTE: Federal law prohibits selling motor vehicle parts or components that are under safety, compliance, or emissions recall. Unless a part is requested to be returned to Ford, all parts replaced under this FSA must be scrapped in accordance with all applicable local, state and federal environmental protection and hazardous material regulations. Refer to the Parts Retention, Return, & Scrapping section of the FSA dealer bulletin for further information.

 


2 Affected Products

Vehicle

MAKE MODEL YEAR
LINCOLN CONTINENTAL 2017-2018

 


1 Associated Document

Manufacturer Communications

January 17, 2023
Customer Satisfaction Program 22N03 – Supplement #1

https://www.nhtsa.gov/recalls?nhtsaId=10231026

MC-10231026-0001.pdf 1321.93KB

MC-10231026-0001

 


 

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