Compliance Recall 23C09 Second Row 60% Seat-Back Frame Replacement – 2023 Ford Edge & Lincoln Nautilus

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March 24, 2023 NHTSA CAMPAIGN NUMBER: 23V198000

Insufficient Welds on Child Seat Tethers/FMVSS 225

A child that is not properly restrained during a crash can have an increased risk of injury.

 

NHTSA Campaign Number: 23V198

Manufacturer Ford Motor Company

Components CHILD SEAT

Potential Number of Units Affected 19

 

Summary

Ford Motor Company (Ford) is recalling certain 2023 Edge and Lincoln Nautilus vehicles. The child seat tether wire welds on the second-row left-side seat back frame may be insufficient, which can reduce the seat’s ability to properly restrain a child during a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 225, “Child Restraint Anchorage Systems.”

 

Remedy

Dealers will replace the left-side second-row seat back frame, free of charge. Owner notification letters were mailed May 11, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford’s number for this recall is 23C09.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 

Check if your Vehicle has a Recall

 


April 28, 2023

NEW VEHICLE DEMONSTRATION / DELIVERY HOLD –  Compliance Recall 23C09
Certain 2023 Model Year Edge and Nautilus Vehicles
Second Row 60% Seat-Back Frame Replacement

 

AFFECTED VEHICLES

Vehicle Model Year Assembly Plant Build Dates
Edge/Nautilus 2023 Oakville February 24, 2023 through February 24, 2023

US population of affected vehicles is 17. Affected vehicles are identified in OASIS and FSA VIN Lists.

 

REASON FOR THIS COMPLIANCE RECALL

All of the affected vehicles may not conform to the requirements specified by Federal Motor

Vehicle Safety Standard (FMVSS) No. 225 S6.3 (Strength Requirements for Tether

Anchorages). Seat back assemblies with suspect child seat tether wire welds may experience degradation in tether anchorage load carrying capability. A child seat tether with a reduced load carrying capability can increase the risk of injury in a crash.

 

SERVICE ACTION

Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to replace the second row 60% seat-back frame. This service must be performed on all affected vehicles at no charge to the vehicle owner.

 

OWNER NOTIFICATION AND MAILING SCHEDULE

Owner letters are expected to be mailed the week of May 8, 2023. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.

PLEASE NOTE:

Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $26,315 per vehicle. Correct all vehicles in your new vehicle inventory before delivery. 

 

SOLD VEHICLES

  • Ford has not issued instructions to stop selling/delivering or driving used vehicles under this compliance recall. Owners should contact their dealers for an appointment to have their vehicles remedied as soon as practicable.
  • Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.
  • Correct other affected vehicles identified in OASIS which are brought to your dealership.
  • Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.

 

STOCK VEHICLES

  • Correct all affected units in your new vehicle inventory before delivery.
  • Use OASIS to identify any affected vehicles in your used vehicle inventory.

 

DEALER-OPERATED RENTAL VEHICLES

The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting, or leasing vehicles subject to a safety or compliance recall.

Please consult your legal counsel for legal advice.

 

TITLE BRANDED / SALVAGED VEHICLES

Affected title-branded and salvaged vehicles are eligible for this recall.

 

OWNER REFUNDS

  • This safety recall must still be performed, even if the owner has paid for a previous repair. Claiming a refund will not close the recall on the vehicle.
  • Ford Motor Company is offering a refund for owner-paid repairs covered by this recall if the repair was performed before the date indicated in the reimbursement plan, which is posted with this bulletin. Owners are directed to seek reimbursement through authorized dealers or, at their option, directly through Ford Motor Company at P.O. Box 6251, Dearborn, MI 48121-6251.
  • Dealers are also pre-approved to refund owner-paid emergency repairs that were performed away from an authorized servicing dealer after the end date specified in the reimbursement plan. Non-covered repairs, or those judged by Ford to be excessive, will not be reimbursed.
  • Refunds will only be provided for the cost associated with second row 60% seat-back frame replacement .

 

RENTAL VEHICLES 

Rental vehicles are not approved for this program.

 

PICK-UP AND DELIVERY

All customers affected by this program have the option of complimentary Vehicle Pick-up & Delivery service (at participating dealers) instead of a rental vehicle. Refer to EFC12071, 2023 Remote Experience Program, Pickup & Delivery (PDL) Offset section for additional details.

 

LINCOLN PICKUP AND DELIVERY

Owners of 2017 MY and newer Lincoln vehicles have the option of requesting pickup and delivery service with a Lincoln loaner (up to 2 days), from their dealership. For details, reference EFC12060, 2023 Lincoln Pickup & Delivery Updates.

 

PARTS REQUIREMENTS

Note: Nut Part number W716300-S450B which is a one-time use part in the workshop manual is being re-used for this program, do not order for this repair.

Vehicle Line Part Number  Description Order Quantity
All FU5Z-96613A39-JeBay Rear Seat Back Frame 1
All W717198–S424eBay Bolt (4 Required, 4 in package) 1
Nautilus CU5Z-96610A16-BKeBay Head Rest Sleeve Guide (1 in package) 4
Edge 2

 


CERTAIN 2023 MODEL YEAR EDGE AND NAUTILUS VEHICLES — SECOND ROW 60% SEAT-BACK FRAME REPLACEMENT

SERVICE PROCEDURE

WARNING: The following procedures describes critical repair steps required for correct seat component installation. Follow all notes and steps carefully. Do not place any objects between the seat components and the body of the vehicle, nor any objects within a joint internal to the seat structure. Failure to follow step instructions may result in incorrect operation of the seat components and increases the risk of serious personal injury.

NOTE: Do NOT discard any of the rear seat backrest nuts, they can be reused for this repair.
See Figure 1.

NOTE: Left-Hand (LH) rear seat backrest shown, Right-Hand (RH) rear seat backrest similar.

 

1. Remove and position aside the RH rear seat backrest. Follow the Workshop Manual (WSM) procedures in Section 501-10B. Reuse all four (4) of the RH rear seat backrest nuts.

 

NOTE: If equipped, in the next step, it is not necessary to remove the power fold seat motor. The power fold motor cable can be positioned aside and back as shown in Figure 2.

2. Remove the LH rear seat backrest and separate the LH rear seat backrest from the backrest riser.
Follow the WSM procedures in Section 501-10B. Reuse all five (5) of the LH rear seat backrest nuts.

  • If equipped, release and position the power fold motor cable. See Figure 2.

1. Detach the upper cable.

2. Detach the center cable.

3. Position aside the cable.

 

3. Remove the LH rear seat backrest cover, backrest foam and spring cover. Follow the WSM procedures in Section 501-10B – Rear Seat Backrest Cover.

4. Transfer the rear center seatbelt retractor to the new LH rear seat backrest frame. Follow the WSM procedures in Section 501-20A.

NOTE: During installation, make sure the seatbelt webbing is not twisted and the seatbelts and buckles are accessible to the occupant.

NOTE: DO NOT discard any of the rear seat backrest nuts, they can be re-used for this repair.

5. To install, reverse the removal procedures.

 

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Chronology :

On March 7, 2023, an issue pertaining to suspect child seat tether wire welds was brought to Ford’s Critical Concern Review Group for review.

On February 28, 2023, Ford’s Tier 1 supplier notified Ford Oakville Assembly plant (OAC) that rear 60% seatback assemblies with suspect child seat tether wire welds were shipped to Oakville Assembly. The assemblies contained seat back frames shipped in error from rejected stock by Tier 2 Supplier.

A stop ship was issued on March 2, 2023.

As of March 14, 2023, Ford is not aware of any warranty claims, or VOQs as a result of this concern.

On March 17, 2023, Ford’s Field Review Committee reviewed the concern and approved a field action.

Ford is not aware of any reports of accident or injury related to this condition.

Company information for Cam-slide, Tier 2 supplier of the suspect seat back frames to Tier 1 supplier Magna, is shown below.

Company Name: Cam-slide
Address 1: 550 New park Blvd
Address 2:
City: Newmarket
State: Ontario
Zip Code: L3X 2S2
Country: Canada

Company Contact Information
First Name: Brian
Last Name: Heath
Position: General Manager
Phone: 416-371-4249
E-mail: brian.heath@magna.com

 


2 Affected Products

Vehicles

MAKE MODEL YEAR
FORD EDGE 2023
LINCOLN NAUTILUS 2023

 


9 Associated Documents

Noncompliance Notice 573 Report

RCLRPT-23V198-8811.PDF 216.021KB

 


Manufacturer Notices(to Dealers,etc) – Advance Notice re NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Advance Notice – Compliance Recall 23C09 Certain 2023 Model Year Edge and Nautilus Vehicles Second Row 60% Seat-Back Frame Replacement

RCMN-23V198-3217.pdf 44.182KB

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Recall Acknowledgement

RCAK-23V198-7039.pdf 645.227KB

 


Manufacturer Notices(to Dealers,etc) – Dealer Bulletin re NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Compliance Recall 23C09 Certain 2023 Model Year Edge and Nautilus Vehicles Second Row 60% Seat-Back Frame Replacement

RCMN-23V198-6258.pdf 547.824KB

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ISSUED Owner Notification Letter(Part 577)

RCONL-23V198-2259.pdf 52.758KB

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Recall Quarterly Report #1, 2023-2

RCLQRT-23V198-2742.PDF 211.142KB

 


ISSUED Renotification Notice

RCRN-23V198-0923.pdf 329.094KB

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Recall Quarterly Report #2, 2023-3

RCLQRT-23V198-6521.PDF 211.376KB

 


Recall Quarterly Report #3, 2023-4

RCLQRT-23V198-1206.PDF 211.465KB

 


Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=23V198&docType=RCL

 


 

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