March 10, 2023 NHTSA CAMPAIGN NUMBER: 23V163000
Inoperative windshield wipers can reduce visibility in certain conditions, increasing the risk of a crash.
NHTSA Campaign Number: 23V163
Manufacturer Ford
Motor Company
Components VISIBILITY
Potential Number of Units Affected 222,454
Summary
Ford Motor Company (Ford) is recalling certain 2021 F-150 vehicles. The windshield wiper arms may break, causing the windshield wipers to fail.
Remedy
Dealers will inspect and replace the wiper arms, as necessary, free of charge. Owner notification letters were mailed December 13, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford’s number for this recall is 23S10. This recall expands previous recall number 22V-250.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Check if your Vehicle has a Recall
March 6, 2024
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Safety Recall 23S10 Supplement # 2
Certain 2021 MY F-150 Vehicles
Both Front Wiper Arm Inspection
AFFECTED VEHICLES
| Vehicle | Model Year | Assembly Plant | Build Dates |
| F-150 | 2021 | Dearborn | January 8, 2020 through May 2, 2021 |
| 2021 | Kansas | February 12, 2020 through August 16, 2021 |
US population of affected vehicles: 225,246. Affected vehicles are identified in OASIS and FSA VIN Lists.
Note: Some vehicles may be in the process of being repaired at the plant. Monitor OASIS before opening an RO and/or beginning a repair. Parts purchased for an FSA can be returned for credit if required. See the EXCESS STOCK RETURN details in Labor Allowances and Parts Ordering Information for more information.
REASON FOR THIS SUPPLEMENT
- A supply of alternative wiper arms have been identified for the 2021 F-150 ONLY.
REASON FOR THIS SAFETY RECALL
In some of the affected vehicles, it may be possible for the vehicle wiper arms to perform erratically. This condition can potentially lead to a wiper arm that becomes inoperable and/or separated from the vehicle which can result in reduced visibility in certain conditions.
SERVICE ACTION
DO NOT DEMONSTRATE OR DELIVER any new in-stock vehicles involved in this safety recall. Dealers are to replace both left-hand and right-hand wiper arms and transfer the existing wiper blades to the new wiper arms. If the wiper arm or arms are missing, install new wiper blades on the new wiper arms. This service must be performed on all affected vehicles at no charge to the vehicle owner. Parts are not yet available to repair all vehicles. Until parts are available to repair all vehicles, dealers may only order parts and repair vehicles which are customer-owned and currently in the dealership.
INTERIM SERVICE REPAIR FOR FLEET RENTAL VEHICLES ONLY
If wiper arms fail the inspection and new wiper arms are not available, dealers can implement an interim repair of gluing the wiper arm key in place. This is for fleet rental vehicles only.
NOTE: Per policy, an interim repair can be performed on fleet rental vehicles only so the vehicle can be rented (but may not sell or lease). This is NOT a permanent fix. Final repair will still need to be performed. The wiper arms should be replaced as soon as new arms are available.
OWNER NOTIFICATION AND MAILING SCHEDULE
Parts to repair this condition are currently not available in sufficient quantities to service all of the affected vehicles.
As parts became available owners of affected vehicles were notified in phases with the initial mailings beginning on November 20, 2023.
PLEASE NOTE:
Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $27,168 per vehicle. Correct all vehicles in your new vehicle inventory before delivery.
MOBILE SERVICE REPAIR ASSESSMENT LEVEL
- All repairs in this program have the following assessment level.
– Light Mobile Service
MOBILE REPAIR RECOMMENDATIONS
- Confirm with the customer a mobile repair is feasible.
- Check OASIS before going to the customer’s home or business to confirm if any other outstanding FSA needs to be completed.
- Transportation – due to the simplicity of this repair, a specialty vehicle is not required.
MOBILE REPAIR ADDITIONAL INFORMATION
Please ensure the technician brings the following to the mobile repair destination:
- Printed Technical Instructions
- Printed Repair/Work Order or any other necessary documentation as customer copy(s) o Documents could also be emailed to the customer.
- Shirt/uniform and vehicle graphic with the dealership or Ford logos are recommended.
MOBILE REPAIR QUESTIONS AND ASSISTANCE
- For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. Work with Dealership warranty administrator to create a SSSC contact ID#.
- Once an SSSC agent responds to the new contact ID#, you may opt to call the SSSC hotline: (800) 325-5621.
SOLD VEHICLES
- Ford has not issued instructions to stop selling/delivering or driving used vehicles under this safety recall. Owners should contact their dealers for an appointment to have their vehicles remedied as soon as practicable.
- Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.
- Correct other affected vehicles identified in OASIS which are brought to your dealership.
- Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.
STOCK VEHICLES
- Correct all affected units in your new vehicle inventory before delivery.
- Use OASIS to identify any affected vehicles in your used vehicle inventory.
DEALER-OPERATED RENTAL VEHICLES
The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting, or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice.
BRANDED / SALVAGED TITLE VEHICLES
Affected branded / salvaged title vehicles are eligible for this recall.
OWNER REFUNDS
- This safety recall must still be performed, even if the owner has paid for a previous repair. Claiming a refund will not close the recall on the vehicle.
- Ford Motor Company is offering a refund for owner-paid repairs covered by this recall if the repair was performed before the date indicated in the reimbursement plan, which is posted with this bulletin. Owners are directed to seek reimbursement through authorized dealers or, at their option, directly through Ford Motor Company at PO Box 6251, Dearborn, MI 48121-6251.
- Dealers are also pre-approved to refund owner-paid emergency repairs that were performed away from an authorized servicing dealer after the end date specified in the reimbursement plan. Non-covered repairs, or those judged by Ford to be excessive, will not be reimbursed.
- Refunds will only be provided for the cost associated with wiper arm replacement.
RENTAL VEHICLES
Rental vehicles are not approved for this program.
MOBILE REPAIR CLAIMING QUESTIONS
Dealers participating in the Remote Experience Program:
- Ford Dealers – refer to EFC14125, 2024 Remote Experience Program.
PICK-UP & DELIVERY- Participating Dealers
Dealers participating in the Remote Experience Program:
- Ford Dealers – Refer to EFC14125, 2024 Remote Experience Program, Pick-Up & Delivery
Offset section for additional details.
PARTS REQUIREMENTS
| Part Number | Description | Order Quantity | Claim Quantity |
| PC3Z-17527-A | Left Wiper Arm (If not available ML3Z-part below) (If PC3Z- wiper arm is used tech will need a new wiper blade below) | 1 | 1 |
| PC3Z-17526-A | Right Wiper Arm (If not available ML3Z-part below) (If PC3Z- wiper arm is used tech will need a new wiper blade below) | 1 | 1 |
| Alternate Option | |||
| ML3Z-17526-A | Right Wiper Arm | 1 | 1 |
| ML3Z-17527-A | Left Wiper Arm | 1 | 1 |
| Part Number | Description | Order Quantity | Claim Quantity |
| Claim this part only if using ML3Z-*-* and wiper blades were missing | |||
| *KL3Z-17528-AA | Genuine OEM Wiper Blade (if the wiper arm was missing) | Up to 2 | Up to 2 |
| Claim this part only if using PC3Z-*-* | |||
| *PC3Z-17528-A | Wiper Blade | 2 | 2 |
To guarantee the shortest delivery time, an emergency order for parts must be placed.
*NOTE: Motorcraft wiper blades can be used as replacements if genuine parts are not available.
CERTAIN 2021 MODEL YEAR F-150 VEHICLES — BOTH FRONT WIPER ARM REPLACEMENT
SERVICE PROCEDURE
1. Is vehicle’s manufacture build date on or after June 7, 2021?
Yes – Proceed to Step 2.
No – Replace wiper arms. Please follow Workshop Manual (WSM) procedures in Section 501-16
2. Remove the left-hand side wiper arm. Please follow WSM procedures in Section 501-16.
3. Looking inside the arm head, locate the date code wheel. See Figure 1.
4. Using a camera or cell phone, photograph the date code wheel on the wiper arm. Regardless of pass or fail status the pictures will need to be submitted through Report a Vehicle Concern in PTS.
See page 2 for instructions for using PTS (Report a Vehicle Concern).
5. If the date code wheel has a 19 with 12 dots or a 21 with 5 or more dots, then the wiper arm is considered good. Refer to Figure 1. Does the wiper arm meet this criteria?
Yes – Wiper arm passes, reinstall wiper arm. Please follow WSM procedures in Section 501-16.
No – Wiper arm fails. Replace wiper arm.
6. Repeat steps 2-5 for right-hand side wiper arm.
7. Install wiper arms so that they tip of the wiper blade is halfway within the lower blackout of the windshield. See Figure 2.
8. Once wipers are installed, activate the mist sprayer with the wipers in high. Inspect wipers for contact to the a-pilar or cowl. Adjust as needed. See Figures 3 and 4.
NOTE: Figures below are for alignment purposes only and do not represent the actual part(s).
FLEET INSTRUCTIONS
CERTAIN 2021 MODEL YEAR F-150 VEHICLES
SERVICE PROCEDURE
1. Is vehicle’s manufacture build date on or after June 7, 2021?
Yes – Proceed to Step 2.
No – Replace wiper arms. Follow Workshop Manual (WSM) procedures in Section 501-16
2. Remove the left-hand side wiper arm. Follow WSM procedures in Section 501-16.
3. Looking inside the arm head, locate the date code wheel. See Figure 1.
4. Using a camera or cell phone, photograph the date code wheel on the wiper arm. Regardless of pass or fail status the pictures will need to be submitted through Report a Vehicle Concern in PTS.
See page 4 for instructions for using PTS (Report a Vehicle Concern).
5. If the date code wheel has a 19 with 12 dots or a 21 with 5 or more dots, then the wiper arm is considered good. Refer to Figure 1. Does the wiper arm meet this criteria?
Yes – Wiper arm passes, reinstall wiper arm. Follow WSM procedures in Section 501-16.
No – Wiper arm fails. Replace wiper arm. Follow WSM procedures in Section 501-16. Continue to Step 7 for alignment procedure.
6. Repeat steps 3-5 for right-hand side wiper arm.
7. Install wiper arms so that they tip of the wiper blade is halfway within the lower blackout of the windshield. See Figure 2.
8. Once wipers are installed, activate the mist sprayer with the wipers in high. Inspect wipers for contact to the a-pilar or cowl. Adjust as needed. See Figures 3 and 4.
NOTE: Figures below are for alignment purposes only and do not represent the actual part(s).
49 CFR Part 573 – DEFECT INFORMATION REPORT
23S10 – Certain 2021 Model Year Ford F-150 Vehicles – Wiper Arms Loose
Chronology of Defect / Noncompliance Determination
April – September 2022
On April 7, 2022, Ford approved safety recall 22S26 (NHTSA Campaign No. 22V-250) to address a pattern of inoperative or detached windshield wiper arms that could result in a reduction or loss of visibility in certain conditions. Safety recall 22S26 involved multiple vehicle lines that shared the same wiper arms and utilized a high torque wiper motor.
Model year (“MY”) 2021 F-150 vehicles equipped with a smart wiper motor were not included in the population of 22S26. Unlike the wiper motor in the 22S26 population, this MY 2021 F-150 smart wiper motor electronically limits torque and has an overall lower maximum torque. The F-150 smart wiper motor also has an obstruction detection feature that learns and adapts the wipe pattern to reduce the torque applied to the wiper arms. The previous investigation found that, although the vehicles are equipped with wiper arms from the same supplier and produced within the timeframe of 22S26, the lower maximum torque of the wiper motor and the obstruction detection feature could contribute to the reduced rate of wiper arm warranty claims.
Ford’s Critical Concern Review Group (CCRG) continued to monitor the field performance of the non-recalled F-150 vehicles with wiper arms produced by the same supplier within the 22S26 timeframe. Through September 2022, the rate of reports remained at a low level.
October 2022 – February 2023
Ford conducted evaluations to understand why the lower torque smart wiper motors did not initially fail at the same rate as the vehicles included in 22S26 with the higher torque wiper motors. The team analyzed differences in F-150 smart motor operating voltage to understand the torque output. Returned parts were also analyzed to determine if the same failure mode condition existed on wiper arms on F-150 vehicles with a smart wiper motor. Due to the lower wiper motor torque, it is now believed that more time may elapse before the stripped wiper arm splines affect wiper performance.
Ford continued to monitor wiper arm performance for the MY 2021 F-150 smart wiper motor population through February 2023 and identified an increasing trend of inoperative or detached windshield wiper arm reports. By February 2023, the rate of F-150 reports in the monitor population was consistent with the rate of reports for the vehicle lines recalled under safety recall 22S26 at the time of that recall decision.
As of January 25, 2023, Ford is aware of 576 global reports of inoperative or detached windshield wiper arms related to this condition received from February 25, 2021 through January 25, 2023. Additionally, Ford’s investigation identified nine (9) NHTSA VOQs potentially related to this concern.
On March 3, 2023, Ford’s Field Review Committee reviewed the concern and approved a field action.
There are no reports of accidents or injuries associated with this concern.
1 Affected Product
Vehicle
| MAKE | MODEL | YEAR |
| FORD | F-150 | 2021 |
10 Associated Documents
Defect Notice 573 Report
RCLRPT-23V163-6690.PDF 213.977KB
Miscellaneous Document – Chronology of Defect re 49 CFR Part 573 – DEFECT INFORMATION REPORT 23S10 – Certain 2021 Model Year Ford F-150 Vehicles – Wiper Arms Loose
RMISC-23V163-9194.pdf 35.271KB
Manufacturer Notices(to Dealers,etc) – Dealer Bulletin re NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Safety Recall 23S10 Certain 2021 MY F-150 Vehicles Both Front Wiper Arm Inspection
RCMN-23V163-3468.pdf 10736.219KB
Recall Acknowledgement
RCAK-23V163-6739.pdf 645.196KB
ISSUED Interim Owner Notification Letter(Part 577)
RIONL-23V163-8309.pdf 44.689KB
Manufacturer Notices(to Dealers,etc – Dealer Bulletin re NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Safety Recall 23S10 Supplement # 1 Certain 2021 MY F-150 Vehicles Both Front Wiper Arm Inspection
RCMN-23V163-2266.pdf 1885.445KB
ISSUED Owner Notification Letter(Part 577)
RCONL-23V163-4787.pdf 51.945KB
Recall Quarterly Report #1, 2023-4
RCLQRT-23V163-3222.PDF 211.272KB
Manufacturer Notices(to Dealers,etc)
RCMN-23V163-6904.pdf 1833.937KB
ISSUED Owner Notification Letter(Part 577)
Latest Recalls Documents
For the Latest and Most recent Recall Information Visit the link below…
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Last update on 2026-06-03 / Affiliate links / Images from Amazon Product Advertising API
SEOCONTENT-START
May 2023
Ford Motor Company
Ford Customer Service Division
P. O. Box 1904
Dearborn, Michigan 48121 1904
* * * IMPORTANT SAFETY RECALL * * *
Safety Recall Notice 23S10 / NHTSA Recall 23V163
2021 F-150 Ford Truck
Your Vehicle Identification Number (VIN):
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Ford Motor Company has decided that a defect that relates to motor vehicle safety exists in your
vehicle, with the VIN shown above.
We apologize for this situation and want to assure you that, with your assistance, we will correct this
condition. Our commitment, together with your dealer, is to provide you with the highest level of service
and support.
What is the issue? On your vehicle, it may be possible for the vehicle wiper arms to perform
erratically. This condition can potentially lead to a wiper arm that becomes
inoperable and/or separated from the vehicle.
What is the risk? A wiper arm that becomes inoperable and/or separated from the vehicle can
result in reduced visibility in certain conditions, increasing the risk of a crash.
What will Ford and
your dealer do?
Ford Motor Company is working with its suppliers to produce parts for this
repair. Currently, parts are anticipated to be available fourth quarter of 2023.
If parts become available before then, Ford Motor Company will notify you.
When parts become available, Ford Motor Company will notify you via mail to
schedule a service appointment to replace both front windshield wiper arms,
free of charge (parts and labor).
What should you do? When parts are available, Ford Motor Company will send a letter to inform
you that parts are available and to contact your dealer to schedule a repair.
Ford has not issued instructions to stop driving your vehicle under this safety
recall. When parts are available, you should contact your dealer for an
appointment to have your vehicle remedied as soon as practicable.
If you do not already have a servicing dealer, you can access
ford.com/support for dealer addresses, maps, and driving instructions.
If you are still having difficulty getting your vehicle repaired in a reasonable
time or without charge, you may write the Administrator, National Highway
Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C.
20590 or call the toll-free Vehicle Safety Hotline at 1-888-327-4236
(TTY: 1-800-424-9153) or go to NHTSA.gov. Reference NHTSA Safety
Recall 23V163.
Please note: Federal law requires that any vehicle lessor receiving this
recall notice must forward a copy of this notice to the lessee within ten
days.
NOTE: You can receive information about Recalls and Customer Satisfaction
Programs through our FordPass App. The app can be downloaded through
the App Store or Google Play. In addition, there are other features such as
reserving parking in certain locations and controlling certain functions on your
vehicle (lock or unlock doors, remote start) if it is equipped to allow control.
Thank you for your attention to this important matter.
Ford Customer Service Division
© Copyright 2023 Ford Motor Company
8904J
23S10 NP/DTB123S101
1 of 2
A/1/000001/1
771814663148 A/1/000001/1
JOHN A. SAMPLE
123 SAMPLE ST
SAMPLE CITY, MI 12345-6789
8904J
23S10 NP/DTB123S101
* * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * *
Aviso de Campaña de seguridad 23S10 / Campaña 23V163 de la NHTSA
2021 F-150 Ford Truck
Número de identificación del vehículo (VIN):
Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad de Tránsito y Vehículos
Motorizados de los EE. UU.
Ford Motor Company ha determinado que existe un defecto relacionado con la seguridad de su
vehículo, con el VIN que aparece más arriba.
Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema.
Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel.
¿Cuál es el
problema?
Es posible que los brazos de los limpiadores de su vehículo se desempeñen
de forma errática. Esta condición podría hacer que un brazo del limpiador deje
de funcionar o se separe del vehículo.
¿Qué riesgo existe? Si un brazo del limpiador deja de funcionar o se separa del vehículo puede
provocar una reducción de la visibilidad en determinadas condiciones, lo cual
aumenta el riesgo de choque.
¿Qué medidas
adoptarán Ford y su
distribuidor?
Ford Motor Company colabora estrechamente con sus proveedores para
fabricar las piezas para esta reparación. Por el momento, se prevé que las
piezas estarán disponibles durante el cuarto trimestre de 2023. Si las piezas
estuviesen disponibles antes, Ford Motor Company se lo notificará.
Cuando estas estén disponibles, Ford Motor Company le notificará mediante
correo para programar una cita de servicio para reemplazar ambos brazos del
limpiaparabrisa, sin costo alguno (piezas y mano de obra).
¿Qué debe hacer? Cuando las piezas estén disponibles, Ford Motor Company le enviará una
carta para informarle la disponibilidad de estas y solicitarle que se comunique
con su distribuidor a fin de programar la reparación.
Para esta campaña de seguridad, Ford no ha emitido instrucciones de dejar
manejar el vehículo. Cuando las piezas se encuentren disponibles, deberá
ponerse en contacto con su distribuidor a fin de programar una cita para
solucionar este problema lo más pronto posible.
Si aún no tiene un distribuidor para realizar el servicio, puede acceder a
ford.com/support para conocer las direcciones de los distribuidores, ver mapas
y obtener las instrucciones para llegar.
Si continúa con dificultades para reparar su vehículo en un tiempo razonable o
sin cargo, le sugerimos que escriba al Administrador, National Highway Traffic
Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 o
bien que llame sin cargo a la línea directa de seguridad vehicular al
1-888-327-4236 (TTY: 1-800-424-9153) o visite NHTSA.gov. Referencia:
Campaña de seguridad 23V163 de la NHTSA.
Tenga presente que: La ley federal exige que los arrendadores de
vehículos que reciban este aviso de campaña envíen una copia del
mismo al arrendatario en un plazo de diez días.
NOTA: Puede recibir información sobre las campañas y los programas de
satisfacción del cliente a través de la aplicación FordPass. La aplicación se
puede descargar a través de App Store o Google Play. Adicionalmente, existen
otras funciones como reserva de estacionamientos en determinados lugares,
además de control de ciertas funciones en el vehículo (bloqueo o desbloqueo
de puertas, arranque remoto) si así está equipado para permitir el control.
Gracias por su atención en este asunto sumamente importante.
Ford, División de Servicio al Cliente
Mayo de 2023
Ford Motor Company
División de Servicio al Cliente de Ford
P. O. Box 1904
Dearborn, Michigan 48121
2 of 2
A/2/000001/1
© Copyright 2023 Ford, División de Servicio al Cliente
771814663148 A/2/000001/1
JOHN A. SAMPLE
123 SAMPLE ST
SAMPLE CITY, MI 12345-6789
**************************************************************************************************************
December 2023
Ford Motor Company
Ford Customer Service Division
P. O. Box 1904
Dearborn, Michigan 48121 1904
* * * IMPORTANT SAFETY RECALL * * *
Safety Recall Notice 23S10 / NHTSA Recall 23V163
2021 F-150 Ford Truck
Your Vehicle Identification Number (VIN):
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Ford Motor Company has decided that a defect which relates to motor vehicle safety exists in your
vehicle, with the VIN shown above.
We apologize for this situation and want to assure you that, with your assistance, we will correct this
condition. Our commitment, together with your dealer, is to provide you with the highest level of service
and support.
What is the issue? On your vehicle, it may be possible for the vehicle wiper arms to perform
erratically. This condition can potentially lead to a wiper arm that becomes
inoperable and/or separated from the vehicle.
What is the risk? A wiper arm that becomes inoperable and/or separated from the vehicle can
result in reduced visibility in certain conditions, increasing the risk of a crash.
What will Ford and
your dealer do?
Parts are now available to repair your vehicle. Ford Motor Company has
authorized your dealer to replace the left and right front wiper arms as
required free of charge (parts and labor).
How long will it take? The time needed for this repair is less than one-half day. However, due to
service scheduling requirements, your dealer may need your vehicle for a
longer period of time.
What should you do? Please call your dealer without delay and request a service date for Recall
23S10. Provide the dealer with your VIN, which is printed near your name at
the beginning of this letter.
Ford has not issued instructions to stop driving your vehicle under this safety
recall. You should contact your dealer for an appointment to have your
vehicle remedied as soon as practicable.
If you do not already have a servicing dealer, you can access
ford.com/support for dealer addresses, maps, and driving instructions.
Ford Motor Company wants you to have this safety recall completed on your
vehicle. The vehicle owner is responsible for making arrangements to have
the work completed.
Please note: Federal law requires that any vehicle lessor receiving this
recall notice must forward a copy of this notice to the lessee within ten
days.
NOTE: You can receive information about Recalls and Customer Satisfaction
Programs through our FordPass App. The app can be downloaded through
the App Store or Google Play. In addition, there are other features such as
reserving parking in certain locations and controlling certain functions on your
vehicle (lock or unlock doors, remote start) if it is equipped to allow control.
Have you previously
paid for this repair?
If you have previously paid for a repair that addresses the issue described in
this letter, you still need to have this recall performed to ensure the correct
parts and procedures were used.
© Copyright 2023 Ford Motor Company
8904J
23S10 PA/DTB1D3S101
1 of 4
A/1/000001/1
771081868305 A/1/000001/1
JOHN A. SAMPLE
123 SAMPLE ST
SAMPLE CITY, MI 12345-6789
Have you previously
paid for this repair?
(continued)
You may be eligible for a refund of previously paid repairs. Refunds will only
be provided for services related to wiper arm replacement. To verify eligibility
and expedite reimbursement, give your paid original receipt to your dealer.
Refund requests may also be sent directly to Ford Motor Company. To
request your refund from Ford, send the refund request with all required
documentation, including your original repair receipt (no photocopies), to
Ford Motor Company at P.O. Box 6251, Dearborn, Michigan 48121-6251.
Refund requests mailed to this address may take up to 60 days to process.
Your original receipt will be returned to you.
Detailed information regarding eligibility for Ford’s reimbursement program
and documentation requirements may be obtained by contacting the Ford
Customer Relationship Center at 1-866-436-7332.
What if you no longer
own this vehicle?
If you no longer own this vehicle and have an address for the current owner,
please forward this letter to the new owner.
You received this notice because government regulations require that
notification be sent to the last known owner of record. Our records are based
primarily on state registration and title data, which indicate that you are the
current owner.
Can we assist you
further?
If you have difficulties getting your vehicle repaired promptly and without
charge, please contact your dealership’s Service Manager for assistance.
RETAIL OWNERS: If you have questions or concerns, please contact our
Ford Customer Relationship Center at 1-866-436-7332 and one of our
representatives will be happy to assist you. If you wish to contact us through
the Internet, our address is ford.com/support.
For the hearing impaired call 1-800-232-5952 (TDD). Representatives are
available Monday through Friday: 8:00 AM – 8:00 PM (Eastern Time).
FLEET OWNERS: If you have questions or concerns, please contact our
Ford Pro Contact Center at 1-800-34-FLEET, choose Option #1, and one of
our representatives will be happy to assist you. If you wish to contact us
through the Internet, our address is fleet.ford.com.
Representatives are available Monday through Friday: 7:00 AM – 11:00 PM
and Saturday 7:00 AM – 5:00 PM (Eastern Time).
If you are still having difficulty getting your vehicle repaired in a reasonable
time or without charge, you may write the Administrator, National Highway
Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C.
20590 or call the toll-free Vehicle Safety Hotline at 1-888-327-4236
(TTY: 1-800-424-9153) or go to NHTSA.gov. Reference NHTSA Safety
Recall 23V163.
Thank you for your attention to this important matter.
Ford Customer Service Division
© Copyright 2023 Ford Motor Company
8904J
23S10 PA/DTB1D3S101
2 of 4
A/2/000001/1
* * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * *
Aviso de Campaña de seguridad 23S10 / Campaña 23V163 de la NHTSA
2021 F-150 Ford Truck
Número de identificación del vehículo (VIN):
Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad de Tránsito y Vehículos
Motorizados de los EE. UU.
Ford Motor Company ha determinado que existe un defecto relacionado con la seguridad de su
vehículo, con el VIN que aparece más arriba.
Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema.
Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel.
¿Cuál es el
problema?
Es posible que los brazos de los limpiadores de su vehículo se desempeñen de
forma errática. Esta condición podría hacer que un brazo del limpiador deje de
funcionar o se separe del vehículo.
¿Qué riesgo existe? Si un brazo del limpiador deja de funcionar o se separa del vehículo puede
provocar una reducción de la visibilidad en determinadas condiciones, lo cual
aumenta el riesgo de choque.
¿Qué medidas
adoptarán Ford y su
distribuidor?
En este momento las piezas para reparar su vehículo se encuentran
disponibles. Ford Motor Company ha autorizado a su distribuidor a
reemplazar los brazos de los limpiadores delanteros izquierdo y derecho,
según sea necesario, sin costo alguno (piezas y mano de obra).
¿Cuánto tiempo
tomará?
El tiempo necesario para reparar será menos de medio día. Sin embargo,
debido a los requisitos de planificación de servicio, es posible que su
distribuidor tarde un poco más.
¿Qué debe hacer? Llame de inmediato al distribuidor y solicite una cita de servicio para realizar la
Campaña 23S10. Proporcione el VIN a su distribuidor, el cual está impreso
debajo de sus datos al comienzo de esta carta.
Para esta campaña de seguridad, Ford no ha emitido instrucciones de dejar de
manejar el vehículo. Deberá ponerse en contacto con su distribuidor a fin de
programar una cita para solucionar este problema lo más pronto posible.
Si aún no tiene un distribuidor para realizar el servicio, puede acceder a
ford.com/support para conocer las direcciones de los distribuidores, ver mapas
y obtener las instrucciones para llegar.
Ford Motor Company le recomienda realizar esta campaña de seguridad en su
vehículo. El propietario del vehículo es responsable de realizar los arreglos
para llevar a cabo el trabajo.
Tenga presente que: La ley federal exige que los arrendadores de
vehículos que reciban este aviso de campaña envíen una copia del
mismo al arrendatario en un plazo de diez días.
NOTA: Puede recibir información sobre las campañas y los programas de
satisfacción del cliente a través de la aplicación FordPass. La aplicación se
puede descargar a través de App Store o Google Play. Adicionalmente, existen
otras funciones como reserva de estacionamientos en determinados lugares,
además de control de ciertas funciones en el vehículo (bloqueo o desbloqueo
de puertas, arranque remoto) si así está equipado para permitir el control.
3 of 4
A/3/000001/1
8904J
23S10 PA/DTB1D3S101
Diciembre de 2023
Ford Motor Company
División de Servicio al Cliente de Ford
P. O. Box 1904
Dearborn, Michigan 48121
© Copyright 2023 Ford, División de Servicio al Cliente
771081868305 A/3/000001/1
JOHN A. SAMPLE
123 SAMPLE ST
SAMPLE CITY, MI 12345-6789
¿Ha pagado
anteriormente por
esta reparación?
Si ha pagado anteriormente por una reparación que aborda el problema
descrito en esta carta, igualmente se le recomienda realizar esta campaña
para garantizar que se hayan utilizado las piezas y los procedimientos
correctos.
Es posible que cumpla con los requisitos para recibir un reembolso por las
reparaciones pagadas previamente. Solo se otorgarán reembolsos por
servicios relacionados con el reemplazo del brazo del limpiador. Para
comprobar si cumple con los requisitos y agilizar el reembolso, proporcione el
recibo de pago original a su distribuidor.
También puede enviar las solicitudes de reembolso directamente a Ford Motor
Company. Para solicitar un reembolso a Ford, envíe la solicitud con toda la
documentación requerida, incluido el recibo original de la reparación (no envíe
fotocopias), a Ford Motor Company, P.O. Box 6251, Dearborn, Michigan
48121-6251. El procesamiento de las solicitudes de reembolso enviadas a esta
dirección puede tardar hasta 60 días. Su recibo original le será regresado.
Comuníquese con el Centro de Relación con Clientes al 1-866-436-7332 para
obtener información detallada relacionada con el programa de reembolso de
Ford y los requisitos de documentación.
¿Qué pasa si usted
ya no es el
propietario del
vehículo?
Si usted ya no es el propietario del vehículo y tiene la dirección del propietario
actual, le solicitamos que le reenvíe esta carta.
Usted recibió este aviso porque las regulaciones del gobierno exigen el envío
de notificaciones al propietario conocido más reciente del registro. Nuestros
registros se basan principalmente en datos estatales y de propiedad, que
indican que usted es el propietario actual del vehículo.
¿Podemos hacer
algo más por usted?
Si tiene problemas para reparar de inmediato su vehículo y sin costo alguno,
comuníquese con el Gerente de Servicio de su distribuidor para solicitar ayuda.
PROPIETARIOS MINORISTAS: Si tiene dudas o preguntas, comuníquese con
nuestro Centro de Relación con Clientes Ford al 1-866-436-7332 y uno de
nuestros representantes con gusto lo atenderá. Si desea comunicarse con
nosotros a través de Internet, nuestra dirección es ford.com/support.
Las personas con problemas de audición pueden llamar al 1-800-232-5952
(TDD). Los representantes atienden de lunes a viernes, de 8:00 a.m. a
8:00 p.m. (hora del este).
PROPIETARIOS DE FLOTAS: Si tiene dudas o preguntas, comuníquese con
nuestro Centro de contacto de Ford Pro al 1-800-34-FLEET, elija la opción
n.° 1 y uno de nuestros representantes con gusto lo atenderá. Si desea
comunicarse con nosotros a través de Internet, nuestra dirección es
fleet.ford.com.
Los representantes atienden de lunes a viernes de 7:00 a.m. a 11:00 p.m. y
sábado de 7:00 a.m. a 5:00 p.m. (hora del este).
Si continúa con dificultades para reparar su vehículo en un tiempo razonable o
sin cargo, le sugerimos que escriba al Administrador, National Highway Traffic
Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 o
bien que llame sin cargo a la línea directa de seguridad vehicular al
1-888-327-4236 (TTY: 1-800-424-9153) o visite NHTSA.gov. Referencia:
Campaña de seguridad 23V163de la NHTSA.
Gracias por su atención en este asunto sumamente importante.
Ford, División de Servicio al Cliente
4 of 4
A/4/000001/1
8904J
23S10 PA/DTB1D3S101
© Copyright 2023 Ford, División de Servicio al Cliente
**************************************************************************************************************
March 2024
Ford Motor Company
Ford Customer Service Division
PO Box 1904
Dearborn, Michigan 48121
* * * IMPORTANT SAFETY RECALL * * *
Safety Recall Notice 23S10 / NHTSA Recall 23V163
2021 F-150 Ford Truck
Your Vehicle Identification Number (VIN):
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Ford Motor Company has decided that a defect which relates to motor vehicle safety exists in your
vehicle, with the VIN shown above.
We apologize for this situation and want to assure you that, with your assistance, we will correct this
condition. Our commitment, together with your dealer, is to provide you with the highest level of service
and support.
What is the issue? On your vehicle, it may be possible for the vehicle wiper arms to perform
erratically. This condition can potentially lead to a wiper arm that becomes
inoperable and/or separated from the vehicle.
What is the risk? A wiper arm that becomes inoperable and/or separated from the vehicle can
result in reduced visibility in certain conditions, increasing the risk of a crash.
What will Ford and
your dealer do?
Parts are now available to repair your vehicle. Ford Motor Company has
authorized your dealer to replace the left and right front wiper arms as
required free of charge (parts and labor).
How long will it take? The time needed for this repair is less than one-half day. However, due to
service scheduling requirements, your dealer may need your vehicle for a
longer period of time.
What should you do? Please call your dealer without delay and request a service date for Recall
23S10. Provide the dealer with your VIN, which is printed near your name at
the beginning of this letter.
Ford has not issued instructions to stop driving your vehicle under this safety
recall. You should contact your dealer for an appointment to have your
vehicle remedied as soon as practicable.
If you do not already have a servicing dealer, you can access
ford.com/support for dealer addresses, maps, and driving instructions.
Ford Motor Company wants you to have this safety recall completed on your
vehicle. The vehicle owner is responsible for making arrangements to have
the work completed.
Please note: Federal law requires that any vehicle lessor receiving this
recall notice must forward a copy of this notice to the lessee within ten
days.
NOTE: You can receive information about Recalls and Customer Satisfaction
Programs through our FordPass App. The app can be downloaded through
the App Store or Google Play. In addition, there are other features such as
reserving parking in certain locations and controlling certain functions on your
vehicle (lock or unlock doors, remote start) if it is equipped to allow control.
Have you previously
paid for this repair?
If you have previously paid for a repair that addresses the issue described in
this letter, you still need to have this recall performed to ensure the correct
parts and procedures were used.
© Copyright 2024 Ford Motor Company
04125
23S10 PA/DTB1A3S101
1 of 4
A/1/000001/1
771146744111 A/1/000001/1
JOHN A. SAMPLE
123 SAMPLE ST
SAMPLE CITY, MI 12345-6789
Have you previously
paid for this repair?
(continued)
You may be eligible for a refund of previously paid repairs. Refunds will only
be provided for services related to wiper arm replacement. To verify eligibility
and expedite reimbursement, give your paid original receipt to your dealer.
Refund requests may also be sent directly to Ford Motor Company. To
request your refund from Ford, send the refund request with all required
documentation, including your original repair receipt (no photocopies), to
Ford Motor Company at P.O. Box 6251, Dearborn, Michigan 48121-6251.
Refund requests mailed to this address may take up to 60 days to process.
Your original receipt will be returned to you.
Detailed information regarding eligibility for Ford’s reimbursement program
and documentation requirements may be obtained by contacting the Ford
Customer Relationship Center at 1-866-436-7332.
What if you no longer
own this vehicle?
If you no longer own this vehicle and have an address for the current owner,
please forward this letter to the new owner.
You received this notice because government regulations require that
notification be sent to the last known owner of record. Our records are based
primarily on state registration and title data, which indicate that you are the
current owner.
Can we assist you
further?
If you have difficulties getting your vehicle repaired promptly and without
charge, please contact your dealership’s Service Manager for assistance.
RETAIL OWNERS: If you have questions or concerns, please contact our
Ford Customer Relationship Center at 1-866-436-7332 and one of our
representatives will be happy to assist you. If you wish to contact us through
the Internet, our address is ford.com/support.
For the hearing impaired call 1-800-232-5952 (TDD). Representatives are
available Monday through Friday: 8:00 AM – 8:00 PM (Eastern Time).
FLEET OWNERS: If you have questions or concerns, please contact our
Ford Pro Contact Center at 1-800-34-FLEET, choose Option #1, and one of
our representatives will be happy to assist you. If you wish to contact us
through the Internet, our address is fleet.ford.com.
Representatives are available Monday through Friday: 7:00 AM – 11:00 PM
and Saturday 7:00 AM – 5:00 PM (Eastern Time).
If you are still having difficulty getting your vehicle repaired in a reasonable
time or without charge, you may write the Administrator, National Highway
Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C.
20590 or call the toll-free Vehicle Safety Hotline at 1-888-327-4236
(TTY: 1-800-424-9153) or go to NHTSA.gov. Reference NHTSA Safety
Recall 23V163.
Thank you for your attention to this important matter.
Ford Customer Service Division
© Copyright 2024 Ford Motor Company
04125
23S10 PA/DTB1A3S101
2 of 4
A/2/000001/1
* * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * *
Aviso de Campaña de seguridad 23S10 / Campaña 23V163 de la NHTSA
2021 F-150 Ford Truck
Número de identificación del vehículo (VIN):
Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad de Tránsito y Vehículos
Motorizados de los EE. UU.
Ford Motor Company ha determinado que existe un defecto relacionado con la seguridad de su
vehículo, con el VIN que aparece más arriba.
Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema.
Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel.
¿Cuál es el
problema?
Es posible que los brazos de los limpiadores de su vehículo se desempeñen de
forma errática. Esta condición podría hacer que un brazo del limpiador deje de
funcionar o se separe del vehículo.
¿Qué riesgo existe? Si un brazo del limpiador deja de funcionar o se separa del vehículo puede
provocar una reducción de la visibilidad en determinadas condiciones, lo cual
aumenta el riesgo de choque.
¿Qué medidas
adoptarán Ford y su
distribuidor?
En este momento las piezas para reparar su vehículo se encuentran
disponibles. Ford Motor Company ha autorizado a su distribuidor a
reemplazar los brazos de los limpiadores delanteros izquierdo y derecho,
según sea necesario, sin costo alguno (piezas y mano de obra).
¿Cuánto tiempo
tomará?
El tiempo necesario para reparar será menos de medio día. Sin embargo,
debido a los requisitos de planificación de servicio, es posible que su
distribuidor tarde un poco más.
¿Qué debe hacer? Llame de inmediato al distribuidor y solicite una cita de servicio para realizar la
Campaña 23S10. Proporcione el VIN a su distribuidor, el cual está impreso
debajo de sus datos al comienzo de esta carta.
Para esta campaña de seguridad, Ford no ha emitido instrucciones de dejar de
manejar el vehículo. Deberá ponerse en contacto con su distribuidor a fin de
programar una cita para solucionar este problema lo más pronto posible.
Si aún no tiene un distribuidor para realizar el servicio, puede acceder a
ford.com/support para conocer las direcciones de los distribuidores, ver mapas
y obtener las instrucciones para llegar.
Ford Motor Company le recomienda realizar esta campaña de seguridad en su
vehículo. El propietario del vehículo es responsable de realizar los arreglos
para llevar a cabo el trabajo.
Tenga presente que: La ley federal exige que los arrendadores de
vehículos que reciban este aviso de campaña envíen una copia del
mismo al arrendatario en un plazo de diez días.
NOTA: Puede recibir información sobre las campañas y los programas de
satisfacción del cliente a través de la aplicación FordPass. La aplicación se
puede descargar a través de App Store o Google Play. Adicionalmente, existen
otras funciones como reserva de estacionamientos en determinados lugares,
además de control de ciertas funciones en el vehículo (bloqueo o desbloqueo
de puertas, arranque remoto) si así está equipado para permitir el control.
3 of 4
A/3/000001/1
04125
23S10 PA/DTB1A3S101
Marzo de 2024
Ford Motor Company
Ford, División de Servicio al Cliente
PO Box 1904
Dearborn, Michigan 48121
© Copyright 2024 Ford, División de Servicio al Cliente
771146744111 A/3/000001/1
JOHN A. SAMPLE
123 SAMPLE ST
SAMPLE CITY, MI 12345-6789
¿Ha pagado
anteriormente por
esta reparación?
Si ha pagado anteriormente por una reparación que aborda el problema
descrito en esta carta, igualmente se le recomienda realizar esta campaña
para garantizar que se hayan utilizado las piezas y los procedimientos
correctos.
Es posible que cumpla con los requisitos para recibir un reembolso por las
reparaciones pagadas previamente. Solo se otorgarán reembolsos por
servicios relacionados con el reemplazo del brazo del limpiador. Para
comprobar si cumple con los requisitos y agilizar el reembolso, proporcione el
recibo de pago original a su distribuidor.
También puede enviar las solicitudes de reembolso directamente a Ford Motor
Company. Para solicitar un reembolso a Ford, envíe la solicitud con toda la
documentación requerida, incluido el recibo original de la reparación (no envíe
fotocopias), a Ford Motor Company, P.O. Box 6251, Dearborn, Michigan
48121-6251. El procesamiento de las solicitudes de reembolso enviadas a esta
dirección puede tardar hasta 60 días. Su recibo original le será regresado.
Comuníquese con el Centro de Relación con Clientes al 1-866-436-7332 para
obtener información detallada relacionada con el programa de reembolso de
Ford y los requisitos de documentación.
¿Qué pasa si usted
ya no es el
propietario del
vehículo?
Si usted ya no es el propietario del vehículo y tiene la dirección del propietario
actual, le solicitamos que le reenvíe esta carta.
Usted recibió este aviso porque las regulaciones del gobierno exigen el envío
de notificaciones al propietario conocido más reciente del registro. Nuestros
registros se basan principalmente en datos estatales y de propiedad, que
indican que usted es el propietario actual del vehículo.
¿Podemos hacer
algo más por usted?
Si tiene problemas para reparar de inmediato su vehículo y sin costo alguno,
comuníquese con el Gerente de Servicio de su distribuidor para solicitar ayuda.
PROPIETARIOS MINORISTAS: Si tiene dudas o preguntas, comuníquese con
nuestro Centro de Relación con Clientes Ford al 1-866-436-7332 y uno de
nuestros representantes con gusto lo atenderá. Si desea comunicarse con
nosotros a través de Internet, nuestra dirección es ford.com/support.
Las personas con problemas de audición pueden llamar al 1-800-232-5952
(TDD). Los representantes atienden de lunes a viernes, de 8:00 a.m. a
8:00 p.m. (hora del este).
PROPIETARIOS DE FLOTAS: Si tiene dudas o preguntas, comuníquese con
nuestro Centro de contacto de Ford Pro al 1-800-34-FLEET, elija la opción
n.° 1 y uno de nuestros representantes con gusto lo atenderá. Si desea
comunicarse con nosotros a través de Internet, nuestra dirección es
fleet.ford.com.
Los representantes atienden de lunes a viernes de 7:00 a.m. a 11:00 p.m. y
sábado de 7:00 a.m. a 5:00 p.m. (hora del este).
Si continúa con dificultades para reparar su vehículo en un tiempo razonable o
sin cargo, le sugerimos que escriba al Administrador, National Highway Traffic
Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 o
bien que llame sin cargo a la línea directa de seguridad vehicular al
1-888-327-4236 (TTY: 1-800-424-9153) o visite NHTSA.gov. Referencia:
Campaña de seguridad 23V163de la NHTSA.
Gracias por su atención en este asunto sumamente importante.
Ford, División de Servicio al Cliente
4 of 4
A/4/000001/1
04125
23S10 PA/DTB1A3S101
© Copyright 2024 Ford, División de Servicio al Cliente
**************************************************************************************************************
Ó Copyright 2024 Ford Motor Company
Stacy L. Balzer Ford Motor Company
Director PO Box 1904
Service Engineering Operations Dearborn, Michigan 48121
Ford Customer Service Division
March 6, 2024
TO: All U.S. Ford and Lincoln Dealers
SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Safety Recall 23S10 Supplement # 2
Certain 2021 MY F-150 Vehicles
Both Front Wiper Arm Inspection
REF: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Safety Recall 23S10 Supplement # 1
Dated: November 6, 2023
AFFECTED VEHICLES
Vehicle Model Year Assembly Plant Build Dates
F-150
2021 Dearborn January 8, 2020 through May 2, 2021
2021 Kansas February 12, 2020 through August 16, 2021
US population of affected vehicles: 225,246. Affected vehicles are identified in OASIS and FSA VIN
Lists.
Note: Some vehicles may be in the process of being repaired at the plant. Monitor OASIS before
opening an RO and/or beginning a repair. Parts purchased for an FSA can be returned for credit if
required. See the EXCESS STOCK RETURN details in Labor Allowances and Parts Ordering
Information for more information.
New! REASON FOR THIS SUPPLEMENT
• A supply of alternative wiper arms have been identified for the 2021 F-150 ONLY.
REASON FOR THIS SAFETY RECALL
In some of the affected vehicles, it may be possible for the vehicle wiper arms to perform erratically.
This condition can potentially lead to a wiper arm that becomes inoperable and/or separated from the
vehicle which can result in reduced visibility in certain conditions.
SERVICE ACTION
DO NOT DEMONSTRATE OR DELIVER any new in-stock vehicles involved in this safety recall.
Dealers are to replace both left-hand and right-hand wiper arms and transfer the existing wiper blades
to the new wiper arms. If the wiper arm or arms are missing, install new wiper blades on the new
wiper arms. This service must be performed on all affected vehicles at no charge to the vehicle owner.
Parts are not yet available to repair all vehicles. Until parts are available to repair all vehicles, dealers
may only order parts and repair vehicles which are customer-owned and currently in the dealership.
Ó Copyright 2024 Ford Motor Company
INTERIM SERVICE REPAIR FOR FLEET RENTAL VEHICLES ONLY
If wiper arms fail the inspection and new wiper arms are not available, dealers can implement an
interim repair of gluing the wiper arm key in place. This is for fleet rental vehicles only.
NOTE: Per policy, an interim repair can be performed on fleet rental vehicles only so the vehicle can
be rented (but may not sell or lease). This is NOT a permanent fix. Final repair will still need to be
performed. The wiper arms should be replaced as soon as new arms are available.
OWNER NOTIFICATION MAILING SCHEDULE
Parts to repair this condition are currently not available in sufficient quantities to service all of the
affected vehicles.
As parts became available owners of affected vehicles were notified in phases with the initial mailings
beginning on November 20, 2023.
PLEASE NOTE:
Federal law requires dealers to complete this recall service before a new vehicle is delivered to
the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of
up to $27,168 per vehicle. Correct all vehicles in your new vehicle inventory before delivery.
New! ATTACHMENTS
• Administrative Information
• Labor Allowances and Parts Ordering Information
• Technical Instructions
• Technical Instructions – Fleet
• Mobile Service Repair Assessment
• Mobile Repair/Vehicle Pickup and Delivery Record
• Owner Notification Letters
• Recall Reimbursement Plan
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician
System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or
listed under the SSSC tab.
Sincerely,
Stacy L. Balzer
Ó Copyright 2024 Ford Motor Company
Administrative Information
Page 1 of 4
Safety Recall 23S10 Supplement # 2
MOBILE SERVICE REPAIR ASSESSMENT LEVEL
• All repairs in this program have the following assessment level.
– Light Mobile Service
MOBILE REPAIR RECOMMENDATIONS
• Confirm with the customer a mobile repair is feasible.
• Check OASIS before going to the customer’s home or business to confirm if any other
outstanding FSA needs to be completed.
• Transportation – due to the simplicity of this repair, a specialty vehicle is not required.
MOBILE REPAIR ADDITIONAL INFORMATION
Please ensure the technician brings the following to the mobile repair destination:
• Printed Technical Instructions
• Printed Repair/Work Order or any other necessary documentation as customer copy(s)
o Documents could also be emailed to the customer.
• Shirt/uniform and vehicle graphic with the dealership or Ford logos are recommended.
MOBILE REPAIR QUESTIONS AND ASSISTANCE
• For questions and assistance, contact the Special Service Support Center (SSSC) via the
SSSC Web Contact Site. Work with Dealership warranty administrator to create a SSSC
contact ID#.
• Once an SSSC agent responds to the new contact ID#, you may opt to call the SSSC hotline:
(800) 325-5621.
OASIS ACTIVATION
OASIS was activated on March 13, 2023.
FSA VIN LISTS ACTIVATION
FSA VIN Lists were available through https://web.fsavinlists.dealerconnection.com on March 13,
2023. Owner names and addresses have been available since March 23, 2023.
NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle
registration records. The use of such motor vehicle registration data for any purpose other than in
connection with this recall is a violation of law in several states, provinces, and countries. Accordingly,
you must limit the use of this listing to the follow-up necessary to complete this recall.
SOLD VEHICLES
• Ford has not issued instructions to stop selling/delivering or driving used vehicles under this
safety recall. Owners should contact their dealers for an appointment to have their vehicles
remedied as soon as practicable.
• Immediately contact any of your affected customers whose vehicles are not on your VIN list
but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when
available) and schedule a service date.
• Correct other affected vehicles identified in OASIS which are brought to your dealership.
• Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle
inventory.
Ó Copyright 2024 Ford Motor Company
Administrative Information
Page 2 of 4
Safety Recall 23S10 Supplement # 2
STOCK VEHICLES
• Correct all affected units in your new vehicle inventory before delivery.
• Use OASIS to identify any affected vehicles in your used vehicle inventory.
DEALER-OPERATED RENTAL VEHICLES
The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental
company from selling, renting, or leasing vehicles subject to a safety or compliance recall. Please
consult your legal counsel for legal advice.
BRANDED / SALVAGED TITLE VEHICLES
Affected branded / salvaged title vehicles are eligible for this recall.
OWNER REFUNDS
• This safety recall must still be performed, even if the owner has paid for a previous
repair. Claiming a refund will not close the recall on the vehicle.
• Ford Motor Company is offering a refund for owner-paid repairs covered by this recall if the
repair was performed before the date indicated in the reimbursement plan, which is posted
with this bulletin. Owners are directed to seek reimbursement through authorized dealers or, at
their option, directly through Ford Motor Company at PO Box 6251, Dearborn, MI 48121-6251.
• Dealers are also pre-approved to refund owner-paid emergency repairs that were performed
away from an authorized servicing dealer after the end date specified in the reimbursement
plan. Non-covered repairs, or those judged by Ford to be excessive, will not be reimbursed.
• Refunds will only be provided for the cost associated with wiper arm replacement.
RENTAL VEHICLES
Rental vehicles are not approved for this program.
MOBILE REPAIR CLAIMING QUESTIONS
Dealers participating in the Remote Experience Program:
• Ford Dealers – refer to EFC14125, 2024 Remote Experience Program.
PICK-UP & DELIVERY- Participating Dealers
Dealers participating in the Remote Experience Program:
• Ford Dealers – Refer to EFC14125, 2024 Remote Experience Program, Pick-Up & Delivery
Offset section for additional details.
Ó Copyright 2024 Ford Motor Company
Administrative Information
Page 3 of 4
Safety Recall 23S10 Supplement # 2
REPAIR PHOTO SUBMISSION
Ford has requested photo evidence of repair completion for this FSA. For claim reimbursement please
submit photos that clearly show the vehicle VIN, and wiper arm date code.
• Photos can be attached using the Mobile PTS “Report a Vehicle Concern”. You can
access Mobile PTS using your mobile device at:
https://m.fordtechservice.dealerconnection.com/.
Note: If you have never used the Web-Based report a vehicle concern- you will need to
create your User Profile before accessing “Report a Vehicle Concern” on Mobile PTS.
Instructions on how to create a user profile and submit photos can be found in EFC08860.
Note: Ensure that your “User Profile” is added/updated to include your STARS ID. This
can be done by accessing your User Profile directly at:
https://www.gcr.dealerconnection.com/asp/DealerProfile.asp;
• After completing the report entry form you can upload a maximum of 5 attachments at
once.
o If submitting more than one attachment (photo), the files must be saved to the mobile
device you’re using, before submitting the report.
o If submitting one attachment (photo), you can capture the photo during the report
submission when asked to add the attachment.
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
• For related damage and access time requirements, refer to the Warranty and Policy Manual /
Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances
for FSAs / Related Damage.
• For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is
required, although related damage must be on a separate repair line with the “Related
Damage” radio button checked.
o Ford vehicles – 3 years or 36,000 miles
• For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval
Request to the SSSC Web Contact Site PRIOR to completing the repair.
CLAIMS PREPARATION AND SUBMISSION
• Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty
Solution (OWS) online.
o When entering claims, select claim type 31: Field Service Action. The FSA number
(23S10) is the subcode.
o For additional claims preparation and submission information, refer to the Recall and
Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
• Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a
separate repair line from the FSA with the same claim type and subcode as described in Claim
Entry above.
IMPORTANT: Click the Related Damage Indicator radio button.
Ó Copyright 2024 Ford Motor Company
Administrative Information
Page 4 of 4
Safety Recall 23S10 Supplement # 2
CLAIMS PREPARATION AND SUBMISSION (Continued)
• Refunds: Submit refunds on a separate repair line.
– Program Code: 23S10 – Misc. Expense: ADMIN
– Misc. Expense: REFUND – Misc. Expense: 0.2 Hrs.
o Multiple refunds should be submitted on one repair line and the invoice details for each
repair should be detailed in the comments section of the claim.
• Pick-Up & Delivery:
o Dealers participating in the Remote Experience Program –
Refer to EFC14125, 2024 Remote Experience Program, Pick-Up & Delivery
Offset section for additional details.
• Mobile Repair:
o Dealers participating in the Remote Experience Program –
Ford Dealers – refer to EFC14125, 2024 Remote Experience Program.
Lincoln Retailers – refer to EFC14164, 2024 Remote Experience Program.
• Provision for Loctite Shoe-Glue U.S. dealers ONLY or LePage Extreme glue for
Canadian dealers ONLY:
o Program Code: 23S10
o Misc. Expense: OTHER
o Amount: Up to $12.00
Ó Copyright 2024 Ford Motor Company
Labor Allowances and Parts Ordering Information
Page 1 of 3
Safety Recall 23S10 Supplement # 2
LABOR ALLOWANCES
Description Labor Operation Labor Time
F-150 Built on or after June 7, 2021-Remove and Inspect
wiper arm date codes, if necessary, replace both left-hand
and right-hand wiper arms and transfer the existing wiper
blades to the new wiper arms. If the wiper arm or arms are
missing, install new wiper blades to the new wiper arms
• Built on or before June 6, 2021- replace both front
wiper arms and transfer or install wiper blades
• If the wiper arm was missing when the vehicle arrived
for service, install new wiper arm(s) and blade(s)
Close recall
23S10B 0.3 Hours
Interim Repair for Rental Fleet Vehicles only: Remove wiper
arms, using Only “Loctite Shoe Glue” U.S. dealers ONLY or
for Canadian dealers ONLY “LePage Extreme Glue”. Glue
the wiper arm key into the wiper arm head and let cure for
24 hours on the bench. Reinstall wiper arms. Recall
remains open. Cannot be claimed if the wiper arm passed
inspection.
23S10AA 0.3 Hours
Interim Repair cannot be performed due to the Vehicle
missing the wiper arm key. Reinstall wiper arms. Cannot be
claimed if the wiper arm passes inspection or with Labor
operation code 23S10AA – Does Not Close Program.
23S10BB 0.3 Hours
Inspection photo submission: Inspect the number stamp on
the wiper arms and submit photos. (Can only be used if the
build date is on or after June 7, 2021)
23S10ZZ 0.2 Hours
Parts are not yet available to repair all vehicles. Until parts are available to repair all vehicles,
dealers may only order parts and repair vehicles which are customer-owned vehicles currently
in the dealership.
Ó Copyright 2024 Ford Motor Company
Labor Allowances and Parts Ordering Information
Page 2 of 3
Safety Recall 23S10 Supplement # 2
New! PARTS REQUIREMENTS / ORDERING INFORMATION
Special Parts Ordering Process (SPOP):
To place an order for dealer repairs, submit an SPOP order in the DOW system. SSSC contact is
not required to order wiper arms on this program. More information can be found in EFC 10642.
Part Number Description
Order
Quantity
Claim
Quantity
PC3Z-17527-A
Left Wiper Arm (If not available ML3Z-part below) (If
PC3Z- wiper arm is used tech will need a new wiper
blade below)
1 1
PC3Z-17526-A
Right Wiper Arm (If not available ML3Z-part below) (If
PC3Z- wiper arm is used tech will need a new wiper
blade below)
1 1
Alternate Option
ML3Z-17526-A Right Wiper Arm 1 1
ML3Z-17527-A Left Wiper Arm 1 1
Dealers will be notified via a DOES II communication if circumstances warrant a change in part supply
strategy and when open ordering resumes.
When needed, order the parts below through normal order processing channels:
Part Number Description
Order
Quantity
Claim
Quantity
Claim this part only if using ML3Z-*-* and wiper
blades were missing
*KL3Z-17528-AA
Genuine OEM Wiper Blade (if the wiper arm was
missing)
Up to 2 Up to 2
Claim this part only if using PC3Z-*-*
*PC3Z-17528-A Wiper Blade 2 2
To guarantee the shortest delivery time, an emergency order for parts must be placed.
*NOTE: Motorcraft wiper blades can be used as replacements if genuine parts are not available.
Seed Stock for Fleet ONLY:
To ensure an equitable distribution of service parts, all Wiper Arm part numbers listed below for Fleet
vehicles will continue to be seed stocked.
1. Effective immediately for fleet vehicles, Wiper Arms will be provided through the seed stock
program.
2. The quantity shipped to each dealer will be equal to a percentage of the vehicles assigned to
them.
3. Due to current supply-chain constraints, seed stock will remain for Fleet vehicles. Timing of
the second and sequential seed stocks will follow as parts are available.
Ó Copyright 2024 Ford Motor Company
Labor Allowances and Parts Ordering Information
Page 3 of 3
Safety Recall 23S10 Supplement # 2
DEALER PRICE
For the latest prices, refer to DOES II.
PARTS RETENTION, RETURN, & SCRAPPING
Follow the provisions of the Warranty and Policy Manual, Section 1 – WARRANTY PARTS
RETENTION AND RETURN POLICIES. If a replaced part receives a scrap disposition, the part must
be scrapped by all applicable local, state, and federal environmental protection and hazardous
material regulations. Federal law prohibits selling motor vehicle parts or components that are under
safety, compliance, or emissions recall.
EXCESS STOCK RETURN
The excess stock returned for credit must have been purchased from Ford Customer Service Division
by Policy Procedure Bulletin 4000.
REPLACED FSA PARTS INSPECTION AND SIGN OFF
Effective March 1st, 2021, all parts replaced as part of an FSA repair with a repair order open date of
March 1st, 2021, or later must be inspected and signed off on the repair order by a member of your
dealer fixed operations management team or an employee of the task has been delegated to. If the
task is to be delegated to a non-management employee, the employee needs to be someone other
than the technician who completed the repair and needs to understand the importance of completing
this task consistently and accurately.
• All parts replaced as part of an FSA repair should be returned to the parts department
following the Warranty Parts Retention and Return Policies.
• Inspect the replaced parts to verify the FSA repair was completed.
• If the FSA repair is found to be complete, the designated employee signs the repair order line
or parts return stamp area (electronic or hand signed) for the FSA repair indicating the parts
were inspected and validated to have been replaced.
• After the parts have been inspected, they should be handled based on the guidance in the
parts status report in the Online Warranty System (Hold, Return, CORE, Scrap, etc.). Please
visit FMCDEALER > PARTS & SERVICE > WARRANTY ADMINISTRATION & WARRANTY
PARTS RETURN for the latest Immediate Scrap List information.
• This process is subject to review during warranty audits for FSA repairs with a repair order
open date of March 1st, 2021, or later. Any eligible FSA claims requiring parts replacement
found not to have been inspected and signed off during a warranty audit will be subject to
chargeback and consideration for enrollment into the Dealer Incomplete Recall Repair
Process.
Note: Other approvals (electronic or handwritten) for add-on repair lines, dealer-owned vehicle
repairs, and repeat repairs do not qualify as FSA parts inspection approvals. The post-repair FSA
parts inspection process (electronic or handwritten) is independent of other warranty approval
requirements. The approval by the designated employee implies that the FSA parts were found to be
replaced and must be able to be identified on the Repair Order. If multiple FSAs require approval on a
single Repair Order, each applicable occurrence will require individual post-repair approval by the
designated employee.
ATTACHMENT III
PAGE 1 OF 4
SAFETY RECALL 23S10-S2
CPR © 2024 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
02/2024
CERTAIN 2021 MODEL YEAR F-150 VEHICLES — BOTH FRONT WIPER ARM
REPLACEMENT
SERVICE PROCEDURE
1. Is vehicle’s manufacture build date on or after June 7, 2021?
Yes – Proceed to Step 2.
No – Replace wiper arms. Follow Workshop Manual (WSM) procedures in Section 501-16
2. Remove the left-hand side wiper arm. Follow WSM procedures in Section 501-16.
3. Looking inside the arm head, locate the date code wheel. See Figure 1.
2226A
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
DATE CODE
WHEEL
FIGURE 1
4. Using a camera or cell phone, photograph the date code wheel on the wiper arm. Regardless of
pass or fail status the pictures will need to be submitted through Report a Vehicle Concern in PTS.
See page 4 for instructions for using PTS (Report a Vehicle Concern).
5. If the date code wheel has a 19 with 12 dots or a 21 with 5 or more dots, then the wiper arm is
considered good. Refer to Figure 1. Does the wiper arm meet this criteria?
Yes – Wiper arm passes, reinstall wiper arm. Follow WSM procedures in Section 501-16.
No – Wiper arm fails. Replace wiper arm. Follow WSM procedures in Section 501-16. Continue to
Step 7 for alignment procedure.
6. Repeat steps 3-5 for right-hand side wiper arm.
ATTACHMENT III
PAGE 2 OF 4
SAFETY RECALL 23S10-S2
CPR © 2024 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
02/2024
7. Install wiper arms so that they tip of the wiper blade is halfway within the lower blackout of the
windshield. See Figure 2.
2226C
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
FIGURE 2
ATTACHMENT III
PAGE 3 OF 4
SAFETY RECALL 23S10-S2
CPR © 2024 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
02/2024
8. Once wipers are installed, activate the mist sprayer with the wipers in high. Inspect wipers for contact
to the a-pilar or cowl. Adjust as needed. See Figures 3 and 4.
NOTE: Figures below are for alignment purposes only and do not represent the actual part(s).
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
PASS FAIL 2226D
FIGURE 3
STUD FOR
MISSING NUT
STUD FOR
PASS FAIL 2226E
FIGURE 4
ATTACHMENT III
PAGE 4 OF 4
SAFETY RECALL 23S10-S2
CPR © 2024 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
02/2024
Using Web Based “Report a Vehicle Concern”
• Access report entry form from link in PTS (Report a Vehicle Concern) or directly at:
https://www.gcr.dealerconnection.com/asp/FordDealerMenu.asp
• Ensure that your “User Profile” is added/updated to include your STARS ID. This can be
done by accessing your User Profile from the Global Concern Reporting Main Menu or
directly at: https://www.gcr.dealerconnection.com/asp/DealerProfile.asp
• After completing the report entry form and submitting your report, you can upload a
maximum of 5 attachments at once. The attachments must be saved to the drive on your
PC you’re using.
Using Mobile PTS “Report a Vehicle Concern”
IMPORTANT – If you have never used the Web-Based report a vehicle concern- you will need
to create your User Profile prior to accessing “Report a Vehicle Concern” on
Mobile PTS.
Ensure that your “User Profile” is added/updated to include your STARS ID. This can be done by
accessing your User Profile directly at:
https://www.gcr.dealerconnection.com/asp/DealerProfile.asp
ATTACHMENT V
PAGE 1 OF 4
SAFETY RECALL 23S10-S2
CPR © 2024 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
02/2024
FLEET INSTRUCTIONS
CERTAIN 2021 MODEL YEAR F-150 VEHICLES
SERVICE PROCEDURE
1. Is vehicle’s manufacture build date on or after June 7, 2021?
Yes – Proceed to Step 2.
No – Replace wiper arms. Follow Workshop Manual (WSM) procedures in Section 501-16
2. Remove the left-hand side wiper arm. Follow WSM procedures in Section 501-16.
3. Looking inside the arm head, locate the date code wheel. See Figure 1.
2226A
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
DATE CODE
WHEEL
FIGURE 1
4. Using a camera or cell phone, photograph the date code wheel on the wiper arm. Regardless of
pass or fail status the pictures will need to be submitted through Report a Vehicle Concern in PTS.
See page 4 for instructions for using PTS (Report a Vehicle Concern).
5. If the date code wheel has a 19 with 12 dots or a 21 with 5 or more dots, then the wiper arm is
considered good. Refer to Figure 1. Does the wiper arm meet this criteria?
Yes – Wiper arm passes, reinstall wiper arm. Follow WSM procedures in Section 501-16.
No – Wiper arm fails. Replace wiper arm. Follow WSM procedures in Section 501-16. Continue to
Step 7 for alignment procedure.
6. Repeat steps 3-5 for right-hand side wiper arm.
ATTACHMENT V
PAGE 2 OF 4
SAFETY RECALL 23S10-S2
CPR © 2024 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
02/2024
7. Install wiper arms so that they tip of the wiper blade is halfway within the lower blackout of the
windshield. See Figure 2.
2226C
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
FIGURE 2
ATTACHMENT V
PAGE 3 OF 4
SAFETY RECALL 23S10-S2
CPR © 2024 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
02/2024
8. Once wipers are installed, activate the mist sprayer with the wipers in high. Inspect wipers for contact
to the a-pilar or cowl. Adjust as needed. See Figures 3 and 4.
NOTE: Figures below are for alignment purposes only and do not represent the actual part(s).
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
PASS FAIL 2226D
FIGURE 3
STUD FOR
MISSING NUT
STUD FOR
PASS FAIL 2226E
FIGURE 4
ATTACHMENT V
PAGE 4 OF 4
SAFETY RECALL 23S10-S2
CPR © 2024 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
02/2024
Using Web Based “Report a Vehicle Concern”
• Access report entry form from link in PTS (Report a Vehicle Concern) or directly at:
https://www.gcr.dealerconnection.com/asp/FordDealerMenu.asp
• Ensure that your “User Profile” is added/updated to include your STARS ID. This can be
done by accessing your User Profile from the Global Concern Reporting Main Menu or
directly at: https://www.gcr.dealerconnection.com/asp/DealerProfile.asp
• After completing the report entry form and submitting your report, you can upload a
maximum of 5 attachments at once. The attachments must be saved to the drive on your
PC you’re using.
Using Mobile PTS “Report a Vehicle Concern”
IMPORTANT – If you have never used the Web-Based report a vehicle concern- you will need
to create your User Profile prior to accessing “Report a Vehicle Concern” on
Mobile PTS.
Ensure that your “User Profile” is added/updated to include your STARS ID. This can be done by
accessing your User Profile directly at:
https://www.gcr.dealerconnection.com/asp/DealerProfile.asp
Mobile Service Repair Assessment
Page 1 of 2
23S10 Supplement # 1
Mobile Service Repair Assessment
Assessment levels have been identified to help determine the ease of performing eligible mobile
service repairs for a Field Service Action (FSA) outside of the dealership service facility.
Dealer Bulletin
Within the Administrative Information Attachment of the dealer bulletin a mobile service repair
assessment level(s) will be provided. These assessment levels have been determined using the
amount of time, equipment and labor identified to perform the intended service action.
Assessment Levels
– Light Mobile Service
Description of each level that is used to determine the overall assessment.
– Mobile Reprogramming
• Module Programming or similar type services
• Minimum tools maybe required other than an IDS/FDRS setup
• FDRS programming that requires internet connection (wi-fi or mobile hotspot)
• Make sure vehicle has a charge port to ensure battery voltage is maintained during
flashing of the module(s)
• Repairs not greater than 1 hour in length (including time to wait for programming)
Note: The location will need a charging station or wall box to maintain the 12-volt battery.
– Light Mobile Service
• Interior repair procedures that do not require seat, dash, or headliner removal
• Under hood repairs that do not require large component removal
• Exterior repairs that do not require large component/panel removal
• Repairs may require standard hand tools (Access to a Technician starter kit or similar)
Mobile Service Repair Assessment
Page 2 of 2
Recall 23S10 Supplement # 1
– Enhanced Mobile Service
• A two-person process is required anytime a procedure requires work under the
vehicle
• Brake Inspection and Brake Repair/Replacement
• Limited Suspension Component replacement (no alignment)
• Under Vehicle access for limited repairs (no large component removal)
• Vehicle Check Up – VCU
• Pre-Delivery Inspection – PDI
• Used Car Inspection/Presale Inspection
• May require floor jack, jack stands, and impact tools
Note: Wheel lock may be required.
– Advanced Mobile Service
• Fluid Exchange/Oil Change
• Light Repairs
• Brake Hydraulic Repairs
– Wheel and Tire Mobile Service
• Tire Removal from Wheel
• Tire Balancing
• Tire Repair
Note: Specialized Mobile Service unit and equipment including Tire balancer and Tire
Changer required.
– Not a Mobile Service Repair
• Large component removal
• BEV Battery Replacement
• Requires a vehicle hoist – to complete the repair (more than inspection)
• Required vehicle alignment
• Requires significant vehicle disassembly
• Repairs greater than 2-3 hours
• Any repairs that require M-Time
• Includes a service procedure where the vehicle owner may be distressed about the state
of their vehicle
Mobile or Pick-Up and Delivery Repair Record
Page 1 of 1
23S10 Supplement # 1
Mobile Repair / Vehicle Pick-Up and Delivery Record
VIN ____________________________ received (check one):
☐ Mobile Repair
☐ Pick-up and/or delivery service
As outlined below for the 23S10 Field Service Action program.
☐ Mobile Repair – Date: _______________
OR
☐ Pick-up – Date: _______________
☐ Delivery – Date: _______________
Repair Order # Repair Order Date
Service Manager Signature Date
Version 04-23-19
Ford Motor Company
Recall Reimbursement Plan for 23S10
Ford dealers are in the best position to quickly and efficiently process reimbursement requests.
However, federal legislation requires all motor vehicle manufacturers to establish processes through
which customers may seek recall reimbursement directly from the manufacturer or from the dealers.
Regarding the specific reimbursement plan for Recall # 23S10, owners who have paid for service to
remedy the defect or noncompliance must have had that service performed prior to September 13,
2023. After this date, if repairs related to this recall are performed by a non-Ford repair facility in an
emergency situation, customers must submit any refund requests through their dealership. As
required by this federal regulation, Ford Motor Company submitted the details of its latest General
Recall Reimbursement Plan in a letter to the National Highway Traffic Safety Administration
(NHTSA) in May 2021. The following is the text of that letter and the Plan:
General Recall Reimbursement Plan
(As submitted to the NHTSA)
Pursuant to the requirements set forth in 49 CFR Part 573 and Part 577 of the Code of Federal
Regulations, Ford Motor Company (Ford) is submitting the required information pertaining to our
general reimbursement plan for the cost of remedies paid for by vehicle owners before they are
notified of a related safety recall.
Set forth below is Ford’s general plan to reimburse owners and purchasers for costs incurred for
remedies in advance of notification of potential safety-related defects or noncompliance pursuant to
Part 573.6 (c)(8)(i). This plan has not changed since our February 20, 2019 submission.
Reimbursement Notification
Ford’s notice to a vehicle owner in accordance with 49 CFR Part 577 will indicate that Ford is
offering a refund if the owner paid to have service to remedy the defect or noncompliance prior to a
specified ending date. In accordance with Part 573.13 (c)(2), this ending date will be defined as a
minimum of ten calendar days after the date on which Ford mailed the last of its Part 577
notifications to owners and will be indicated in the specific reimbursement plan available to owners
for an individual recall. This notice will direct owners to seek eligible reimbursement through
authorized dealers or, at their option, directly through Ford at the following address:
Ford Motor Company
P.O. Box 6251
Dearborn, MI 48121-6251
Ford notes that this rule allows for the identification of a beginning date for reimbursement eligibility.
Under the rule, an owner who paid to remedy the defect or noncompliance prior to the identified
beginning date would not be eligible for reimbursement. Ford generally has not established such a
beginning date for reimbursement eligibility and does not presently anticipate changing this general
policy. However, in any case where Ford determines a beginning date is appropriate, Ford will
indicate that date in the owner notice. As permitted by 577.11(e), Ford may not include a
reimbursement notification when all vehicles are well within the warranty period, subject to approval
by the agency.
Costs to be Reimbursed
Version 04-23-19
For vehicles, reimbursement will not be less than the lesser of:
• The amount paid by the owner for the remedy that specifically addressed and was reasonably
necessary to correct the defect or noncompliance that is the subject of the recall, or
• The cost of parts for the remedy (to be no more than the manufacturer’s list retail price for
authorized part(s), plus associated labor at local labor rates, miscellaneous fees (such as
disposal of waste), and taxes.
For replacement equipment, reimbursement will be the amount paid by the owner for the
replacement item (limited by the amount of the retail list price of the defective or noncompliant item
that was replaced, plus taxes, where the brand or model purchased by the owner was different from
the brand or model that was the subject of the recall). If the item of motor vehicle equipment was
repaired, the reimbursement provisions identified above for vehicles will apply.
Ford notes that costs incurred by the owner within the period during which Ford’s original or
extended warranty would have provided for a free repair of the problem will not be eligible for
reimbursement, as provided by Part 573.13 (d)(1).
Entities Authorized to Provide Reimbursement
Ford will continue to use authorized dealers to reimburse owners under the specific reimbursement
plans for a particular recall and will encourage owners to pursue requests for reimbursement directly
through dealers to expedite reimbursement. Ford will also provide a mailing address to which
customers can, at their option, send requests for reimbursement directly to Ford, as previously
noted. Requests for reimbursement sent directly to Ford may take up to 60 days to process.
Whether the owner chooses to pursue reimbursement requests through a dealer or directly through
Ford, the owner will be directed to submit the required documentation, upon which reimbursement
eligibility will be determined.
Required Documentation
The reimbursement determination will depend upon the information provided by the customer.
Consistent with Part 573.13 (d)(4) the following information must be submitted:
• Claimant’s name and address.
• Vehicle make, model, and model year.
• Vehicle identification number (VIN) and, for replacement equipment, a description of such
equipment or, for tires, the model, size, and TIN (DOT code).
• Identification of the recall number (either the Ford recall number or the NHTSA recall number).
• Identification of the owner of the recalled vehicle at the time that the pre-notification remedy
was obtained.
• An original receipt for the pre-notification remedy that includes a breakdown of the amount for
parts, labor, other costs, and taxes, including costs for the replacement item. Where the receipt
covers work other than to address the recall or noncompliance, Ford may require the claimant
to separately identify costs that are eligible for reimbursement.
• If the remedy was obtained during the warranty period, documentation indicating that the
warranty was not honored, or the warranty repair did not correct the problem related to the
recall.
Failure to submit all of the above information may result in the denial of the reimbursement request.
Additional Information
Version 04-23-19
The Part 577 required owner notice will provide a toll-free telephone number through which specific
information about the reimbursement plan can be requested from Ford. This general reimbursement
plan will be incorporated into notifications pursuant to Part 573.6 by reference. Information specific
to an individual recall also may be incorporated into the Part 573.6 notification.
**************************************************************************************************************
Ó Copyright 2023 Ford Motor Company
Stacy L. Balzer Ford Motor Company
Operating Director P. O. Box 1904
Service Engineering Operations Dearborn, Michigan 48121
Ford Customer Service Division
March 13, 2023
TO: All U.S. Ford and Lincoln Dealers
SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Safety Recall 23S10
Certain 2021 MY F-150 Vehicles
Both Front Wiper Arm Inspection
AFFECTED VEHICLES
Vehicle Model Year Assembly Plant Build Dates
F-150
2021 Dearborn January 8, 2020 through May 2, 2021
2021 Kansas February 12, 2020 through August 16, 2021
Affected vehicles are identified in OASIS and FSA VIN Lists.
REASON FOR THIS SAFETY RECALL
In some of the affected vehicles, it may be possible for the vehicle wiper arms to perform erratically.
This condition can potentially lead to a wiper arm that becomes inoperable and/or separated from the
vehicle which can result in reduced visibility in certain conditions.
SERVICE ACTION
DO NOT DEMONSTRATE OR DELIVER any new in-stock vehicles involved in this safety recall.
Dealers are to replace both left-hand and right-hand wiper arms and transfer the existing wiper blades
to the new wiper arms. If the wiper arm or arms are missing, install new wiper blades to the new
wiper arms. This service must be performed on all affected vehicles at no charge to the vehicle owner.
Parts are not yet available to repair all vehicles. Until parts are available to repair all vehicles, dealers
may only order parts and repair vehicles which are customer owned and currently in the dealership.
INTERIM SERVICE REPAIR FOR FLEET RENTAL VEHICLES ONLY
If wiper arms fail the inspection and new wiper arms are not available, dealers can implement an
interim repair of gluing the wiper arm key in place. This is for fleet rental vehicles only.
NOTE: Per policy, an interim repair can be performed on fleet rental vehicles only so the vehicle can
be rented (but may not sell or lease). This is NOT a permanent fix. Final repair will still need to be
performed. The wiper arms should be replaced as soon as new arms are available.
OWNER NOTIFICATION MAILING SCHEDULE
Parts to repair this condition are currently not available in sufficient quantities to service all of the
affected vehicles. Therefore, to ensure an ample supply of parts is available, an initial no parts
available owner letter will be mailed to vehicle owners.
As parts become available owners of affected vehicles will be notified in phases with the initial
mailings expected to begin on April 24, 2023.
Ó Copyright 2023 Ford Motor Company
PLEASE NOTE:
Federal law requires dealers to complete this recall service before a new vehicle is delivered to
the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of
up to $26,315 per vehicle. Correct all vehicles in your new vehicle inventory before delivery.
ATTACHMENTS
Attachment I: Administrative Information
Attachment II: Labor Allowances and Parts Ordering Information
Attachment III: Technical Information
Attachment V: Technical Information Fleet only
Owner Notification Letters
Recall Reimbursement Plan
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician
System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or
listed under the SSSC tab.
Sincerely,
Stacy L. Balzer
Ó Copyright 2023 Ford Motor Company
ATTACHMENT I
Page 1 of 4
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Safety Recall 23S10
Certain 2021 MY F-150, Vehicles.
Both Front Wiper Arm Inspection
MOBILE REPAIR RECOMMENDATIONS
• Confirm with the customer a mobile repair is feasible.
• Check OASIS before going to the customer’s home or business to confirm if any other
outstanding FSA needs to be completed.
• Transportation – due to the simplicity of this repair, a specialty vehicle is not required.
MOBILE REPAIR ADDITIONAL INFORMATION
Please ensure the technician brings the following to the mobile repair destination:
• Printed Technical Instructions.
• Printed Repair/Work Order or any other necessary documentation as customer copy(s).
o Documents could also be emailed to the customer.
• Shirt/uniform and vehicle graphic with the dealership or Ford logos are recommended.
• Recommended tools and cleaning supplies.
MOBILE REPAIR QUESTIONS AND ASSISTANCE
• Refer to Electronic Field Communication – EFC12071 2023 Remote Experience Program.
OASIS ACTIVATION
OASIS will be activated on March 13, 2023.
FSA VIN LISTS ACTIVATION
FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com on March 13,
2023. Owner names and addresses will be available by March 23, 2023.
NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle
registration records. The use of such motor vehicle registration data for any purpose other than in
connection with this recall is a violation of law in several states, provinces, and countries. Accordingly,
you must limit the use of this listing to the follow-up necessary to complete this recall.
SOLD VEHICLES
• Ford has not issued instructions to stop selling/delivering or driving used vehicles under this
safety recall. Owners should contact their dealers for an appointment to have their vehicles
remedied as soon as practicable. Immediately contact any of your affected customers whose
vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the
Owner Notification Letter (when available) and schedule a service date.
• Correct other affected vehicles identified in OASIS which are brought to your dealership.
• Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle
inventory.
Ó Copyright 2023 Ford Motor Company
ATTACHMENT I
Page 2 of 4
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Safety Recall 23S10
Certain 2021 MY F-150, Vehicles.
Both Front Wiper Arm Inspection
STOCK VEHICLES
• Correct all affected units in your new vehicle inventory before delivery.
• Use OASIS to identify any affected vehicles in your used vehicle inventory.
DEALER-OPERATED RENTAL VEHICLES
The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental
company from selling, renting, or leasing vehicles subject to a safety or compliance recall. Please
consult your legal counsel for legal advice.
TITLE BRANDED / SALVAGED VEHICLES
Affected title-branded and salvaged vehicles are eligible for this recall.
OWNER REFUNDS
• This safety recall must still be performed, even if the owner has paid for a previous
repair. Claiming a refund will not close the recall on the vehicle.
• Ford Motor Company is offering a refund for owner-paid repairs covered by this recall if the
repair was performed before the date indicated in the reimbursement plan, which is posted
with this bulletin. Owners are directed to seek reimbursement through authorized dealers or, at
their option, directly through Ford Motor Company at P.O. Box 6251, Dearborn, MI 48121-
6251.
• Refunds will only be provided for the cost associated with wiper arm replacement.
RENTAL VEHICLES
Rental vehicles are not approved for this program.
Ó Copyright 2023 Ford Motor Company
ATTACHMENT I
Page 3 of 4
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Safety Recall 23S10
Certain 2021 MY F-150, Vehicles.
Both Front Wiper Arm Inspection
PICK-UP AND DELIVERY
All customers affected by this program have the option of complimentary Vehicle Pick-up & Delivery
service (at participating dealers). Refer to EFC12071, 2023 Remote Experience Program, Pickup &
Delivery (PDL) Offset section for additional details.
REPAIR PHOTO SUBMISSION
Ford has requested photo evidence of repair completion for this FSA. For claim reimbursement please
submit photos that clearly show the vehicle VIN, and wiper arm date code.
• Photos can be attached using the Mobile PTS “Report a Vehicle Concern”. You can
access Mobile PTS using your mobile device at:
https://m.fordtechservice.dealerconnection.com/.
Note: If you have never used the Web-Based report a vehicle concern you will need to
create your User Profile before accessing “Report a Vehicle Concern” on Mobile PTS.
Instructions on how to create a user profile and submit photos can be found in EFC08860.
Note: Ensure that your “User Profile” is added/updated to include your STARS ID. This
can be done by accessing your User Profile directly at:
https://www.gcr.dealerconnection.com/asp/DealerProfile.asp;
• After completing the report entry form you can upload a maximum of 5 attachments at
once.
o If submitting more than one attachment (photo), the files must be saved to the mobile
device you’re using, before submitting the report.
o If submitting one attachment (photo), you can capture the photo during the report
submission when asked to add the attachment.
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
• For related damage and access time requirements, refer to the Warranty and Policy Manual /
Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances
for FSAs / Related Damage.
• For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is
required, although related damage must be on a separate repair line with the “Related
Damage” radio button checked.
o Ford vehicles – 3 years or 36,000 miles
Ó Copyright 2023 Ford Motor Company
ATTACHMENT I
Page 4 of 4
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Safety Recall 23S10
Certain 2021 MY F-150, Vehicles.
Both Front Wiper Arm Inspection
CLAIMS PREPARATION AND SUBMISSION
• Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty
Solution (OWS) online.
o When entering claims, select claim type 31: Field Service Action. The FSA number
(23S10) is the subcode.
o For additional claims preparation and submission information, refer to the Recall and
Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
• Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a
separate repair line from the FSA with the same claim type and subcode as described in Claim
Entry above.
IMPORTANT: Click the Related Damage Indicator radio button.
• Provision for Loctite Shoe-Glue U.S. dealers ONLY or LePage Extreme glue for
Canadian dealers ONLY:
o Program Code: 23S10
o Misc. Expense: OTHER
o Amount: Up to $12.00
• Refunds: Submit refunds on a separate repair line.
– Program Code: 23S10 – Misc. Expense: ADMIN
– Misc. Expense: REFUND – Misc. Expense: 0.2 Hrs.
o Multiple refunds should be submitted on one repair line and the invoice details for each
repair should be detailed in the comments section of the claim.
Ó Copyright 2023 Ford Motor Company
ATTACHMENT II
Page 1 of 3
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Safety Recall 23S10
Certain 2021 MY F-150, Vehicles.
Both Front Wiper Arm Inspection
LABOR ALLOWANCES
Description Labor Operation Labor Time
F-150 Built on or after June 7, 2021-Remove and Inspect
wiper arm date codes, if necessary, replace both left-hand
and right-hand wiper arms and transfer the existing wiper
blades to the new wiper arms. If the wiper arm or arms are
missing, install new wiper blades to the new wiper arms
• Built on or before June 6, 2021- replace both front
wiper arms and transfer or install wiper blades
• If the wiper arm was missing when the vehicle arrived
for service, install new wiper arm(s) and blade(s)
Close recall
23S10B 0.3 Hours
Inspection photo submission: Inspect the number stamp on
the wiper arms and submit photos. (Can only be used if the
build date is on or after June 7, 2021)
23S10ZZ 0.2 Hours
Interim Repair for Rental Fleet Vehicles only: Remove wiper
arms, using Only “Loctite Shoe Glue” U.S dealers ONLY or
for Canadian dealers ONLY “LePage Extreme Glue”. Glue
the wiper arm key into the wiper arm head and let cure for
24 hours on the bench. Reinstall wiper arms. Recall
remains open. Cannot be claimed if the wiper arm passed
inspection.
23S10AA 0.3 Hours
Interim Repair cannot be performed due to the Vehicle
missing the wiper arm key. Reinstall wiper arms. Cannot be
claimed if the wiper arm passes inspection or with Labor
operation code 23S10AA – Does Not Close Program.
23S10BB 0.3 Hours
Parts are not yet available to repair all vehicles. Until parts are available to repair all vehicles,
dealers may only order parts and repair vehicles which are customer owned vehicles currently
in the dealership.
PARTS REQUIREMENTS / ORDERING INFORMATION
Seed Stock for Fleet ONLY:
To ensure an equitable distribution of service parts, all Wiper Arm part numbers listed below for Fleet
vehicles will continue to be seed stocked.
1. Effective immediately for fleet vehicles, Wiper Arms will be provided through the seed stock
program.
2. The quantity shipped to each dealer will be equal to a percentage of the vehicles assigned to
them.
3. Due to current supply-chain constraints, seed stock will remain for Fleet vehicles. Timing of
the second and sequential seed stocks will follow as parts are available.
Ó Copyright 2023 Ford Motor Company
ATTACHMENT II
Page 2 of 3
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Safety Recall 23S10
Certain 2021 MY F-150, Vehicles.
Both Front Wiper Arm Inspection
PARTS REQUIREMENTS / ORDERING INFORMATION
Special Parts Ordering Process (SPOP):
To place an order for dealer repairs, submit an SPOP order in the DOW system. SSSC contact is
not required to order wiper arms on this program. More information can be found in EFC 10642.
PARTS REQUIREMENTS / ORDERING INFORMATION
Part Number Description
Order
Quantity
Claim
Quantity
FL3Z-17527-A Left Front Wiper Arm 1 1
FL3Z-17526-A Right Front Wiper Arm 1 1
Dealers will be notified via a DOES II communication if circumstances warrant a change in part supply
strategy and when open ordering resumes.
When needed, order the parts below through normal order processing channels:
Part Number Description
Order
Quantity
Claim
Quantity
*KL3Z-17528-AA Genuine OEM Wiper Blade (if wiper arm was missing) Up to 2 Up to 2
*NOTE: Motorcraft (WW2248A) wiper blades can be used as replacements if genuine parts are not
available.
DEALER PRICE
For the latest prices, refer to DOES II.
PARTS RETENTION, RETURN, & SCRAPPING
Follow the provisions of the Warranty and Policy Manual, Section 1 – WARRANTY PARTS
RETENTION AND RETURN POLICIES. If a replaced part receives a scrap disposition, the part must
be scrapped by all applicable local, state, and federal environmental protection and hazardous
material regulations. Federal law prohibits selling motor vehicle parts or components that are under
safety, compliance, or emissions recall.
EXCESS STOCK RETURN
The excess stock returned for credit must have been purchased from Ford Customer Service Division
by Policy Procedure Bulletin 4000.
Ó Copyright 2023 Ford Motor Company
ATTACHMENT II
Page 3 of 3
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Safety Recall 23S10
Certain 2021 MY F-150, Vehicles.
Both Front Wiper Arm Inspection
REPLACED FSA PARTS INSPECTION AND SIGN OFF
Effective March 1st, 2021, all parts replaced as part of an FSA repair with a repair order open date of
March 1st, 2021, or later must be inspected and signed off on the repair order by a member of your
dealer fixed operations management team or an employee of the task has been delegated to. If the
task is to be delegated to a non-management employee, the employee needs to be someone other
than the technician who completed the repair and needs to understand the importance of completing
this task consistently and accurately.
• All parts replaced as part of an FSA repair should be returned to the parts department
following the Warranty Parts Retention and Return Policies.
• Inspect the replaced parts to verify the FSA repair was completed.
• If the FSA repair is found to be complete, the designated employee signs the repair order line
or parts return stamp area (electronic or hand signed) for the FSA repair indicating the parts
were inspected and validated to have been replaced.
• After the parts have been inspected, they should be handled based on the guidance in the
parts status report in the Online Warranty System (Hold, Return, CORE, Scrap, etc.).
• This process is subject to review during warranty audits for FSA repairs with a repair order
open date of March 1st, 2021, or later. Any eligible FSA claims requiring parts replacement
found not to have been inspected and signed off during a warranty audit will be subject to
chargeback and consideration for enrollment into the Dealer Incomplete Recall Repair
Process.
Note: Other approvals (electronic or handwritten) for add-on repair lines, dealer-owned vehicle
repairs, and repeat repairs do not qualify as FSA parts inspection approvals. The post-repair FSA
parts inspection process (electronic or handwritten) is independent of other warranty approval
requirements. The approval by the designated employee implies that the FSA parts were found to be
replaced and must be able to be identified on the Repair Order. If multiple FSAs require approval on a
single Repair Order, each applicable occurrence will require individual post-repair approval by the
designated employee.
ATTACHMENT III
PAGE 1 OF 2
SAFETY RECALL 23S10
CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
03/2023
CERTAIN 2021 MODEL YEAR F-150 VEHICLES — BOTH FRONT WIPER ARM
REPLACEMENT
SERVICE PROCEDURE
1. Is vehicle’s manufacture build date on or after June 7, 2021?
Yes – Proceed to Step 2.
No – Replace wiper arms. Please follow Workshop Manual (WSM) procedures in
Section 501-16
2. Remove the left-hand side wiper arm. Please follow WSM procedures in Section 501-16.
3. Looking inside the arm head, locate the date code wheel. See Figure 1.
2226A
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
DATE CODE
WHEEL
FIGURE 1
4. Using a camera or cell phone, photograph the date code wheel on the wiper arm. Regardless of
pass or fail status the pictures will need to be submitted through Report a Vehicle Concern in PTS.
See page 2 for instructions for using PTS (Report a Vehicle Concern).
5. If the date code wheel has a 19 with 12 dots or a 21 with 5 or more dots, then the wiper arm is
considered good. Refer to Figure 1. Does the wiper arm meet this criteria?
Yes – Wiper arm passes, reinstall wiper arm. Please follow WSM procedures in
Section 501-16.
No – Wiper arm fails. Replace wiper arm.
6. Repeat steps 2-5 for right-hand side wiper arm.
ATTACHMENT III
PAGE 2 OF 2
SAFETY RECALL 23S10
CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
03/2023
Using Web Based “Report a Vehicle Concern”
• Access report entry form from link in PTS (Report a Vehicle Concern) or directly at:
https://www.gcr.dealerconnection.com/asp/FordDealerMenu.asp
• Ensure that your “User Profile” is added/updated to include your STARS ID. This can be
done by accessing your User Profile from the Global Concern Reporting Main Menu or
directly at: https://www.gcr.dealerconnection.com/asp/DealerProfile.asp
• After completing the report entry form and submitting your report, you can upload a
maximum of 5 attachments at once. The attachments must be saved to the drive on your
PC you’re using.
Using Mobile PTS “Report a Vehicle Concern”
IMPORTANT – If you have never used the Web-Based report a vehicle concern- you will need
to create your User Profile prior to accessing “Report a Vehicle Concern” on
Mobile PTS.
Ensure that your “User Profile” is added/updated to include your STARS ID. This can be done by
accessing your User Profile directly at:
https://www.gcr.dealerconnection.com/asp/DealerProfile.asp
ATTACHMENT V
PAGE 1 OF 5
SAFETY RECALL 23S10
CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
03/2023
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
2226A
KEY
FIGURE 1
FLEET INSTRUCTIONS
CERTAIN 2021 MODEL YEAR F-150 VEHICLES
INTERIM SERVICE PROCEDURE
NOTE: Only perform interim repair if wiper arms failed inspection and new wiper arms are not available.
1. Remove the wiper arms. Please follow Workshop Manual (WSM) procedures in Section 501-16.
2. Inspect the wiper arm head for the key. See Figure 1. Is the wiper key present?
Yes – Continue to Step 3.
No – Continue to Step 9.
ATTACHMENT V
PAGE 2 OF 5
SAFETY RECALL 23S10
CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
03/2023
3. Clean the wiper head area and key with rubbing alcohol and let it dry before applying the glue.
See Figure 2.
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
2226B
FIGURE 2
4. Place glue over key and onto wiper arm head so as to create a strap of glue. See Figure 3.
STUD FOR
MISSING NUT
2226D
FIGURE 3
ATTACHMENT V
PAGE 3 OF 5
SAFETY RECALL 23S10
CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
03/2023
5. Lay wiper arms so that they are flat to allow the adhesive to dry for 24-hours. See Figure 4.
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
2226E
FIGURE 4
6. Verify that the adhesive is dry after the 24-hour dry time.
7. Install the wiper arms. Please follow WSM procedures in Section 501-16.
8. Verify functionality of wipers by running them for 30 seconds on high.
9. Check the cowl vent grille for the wiper arm key. See Figure 5. Was it located?
Yes – Continue to Step 10.
No – Reinstall wiper blades per WSM procedures in Section 501-16, wait for new wiper arms to
be available.
2226F
COWL VENT
GRILLE
FIGURE 5
ATTACHMENT V
PAGE 4 OF 5
SAFETY RECALL 23S10
CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
03/2023
10. Clean the wiper head area and key with rubbing alcohol and let it dry before applying the glue.
See Figure 6.
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
2226G
FIGURE 6
11. Insert key into the wiper arm head. If necessary use a small hammer to tap it in. Key does not sit flush
with the head. See Figure 7.
NOTE: Tapered end needs to be inserted first into the head.
2226C
TAPERED
END
FIGURE 7
ATTACHMENT V
PAGE 5 OF 5
SAFETY RECALL 23S10
CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
03/2023
12. Place glue over key and onto wiper arm head so as to create a strap of glue. See Figure 8.
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
2226D
FIGURE 8
13. Lay wiper arms so that they are flat to allow the adhesive to dry for 24-hours. See Figure 9.
STUD FOR
STUD FOR
MISSING NUT
2226E
FIGURE 9
14. Verify that the adhesive is dry after the 24-hour dry time.
15. Install the wiper arms. Please follow WSM procedures in Section 501-16.
16. Verify functionality of wipers by running them for 30 seconds on high.
Version 04-23-19
Ford Motor Company
Recall Reimbursement Plan for 23S10
Ford dealers are in the best position to quickly and efficiently process reimbursement requests.
However, federal legislation requires all motor vehicle manufacturers to establish processes through
which customers may seek recall reimbursement directly from the manufacturer or from the dealers.
Regarding the specific reimbursement plan for Recall # 23S10, owners who have paid for service to
remedy the defect or noncompliance must have had that service performed prior to September 13,
2023. After this date, if repairs related to this recall are performed by a non-Ford repair facility in an
emergency situation, customers must submit any refund requests through their dealership. As
required by this federal regulation, Ford Motor Company submitted the details of its latest General
Recall Reimbursement Plan in a letter to the National Highway Traffic Safety Administration
(NHTSA) in May 2021. The following is the text of that letter and the Plan:
General Recall Reimbursement Plan
(As submitted to the NHTSA)
Pursuant to the requirements set forth in 49 CFR Part 573 and Part 577 of the Code of Federal
Regulations, Ford Motor Company (Ford) is submitting the required information pertaining to our
general reimbursement plan for the cost of remedies paid for by vehicle owners before they are
notified of a related safety recall.
Set forth below is Ford’s general plan to reimburse owners and purchasers for costs incurred for
remedies in advance of notification of potential safety-related defects or noncompliance pursuant to
Part 573.6 (c)(8)(i). This plan has not changed since our February 20, 2019 submission.
Reimbursement Notification
Ford’s notice to a vehicle owner in accordance with 49 CFR Part 577 will indicate that Ford is
offering a refund if the owner paid to have service to remedy the defect or noncompliance prior to a
specified ending date. In accordance with Part 573.13 (c)(2), this ending date will be defined as a
minimum of ten calendar days after the date on which Ford mailed the last of its Part 577
notifications to owners and will be indicated in the specific reimbursement plan available to owners
for an individual recall. This notice will direct owners to seek eligible reimbursement through
authorized dealers or, at their option, directly through Ford at the following address:
Ford Motor Company
P.O. Box 6251
Dearborn, MI 48121-6251
Ford notes that this rule allows for the identification of a beginning date for reimbursement eligibility.
Under the rule, an owner who paid to remedy the defect or noncompliance prior to the identified
beginning date would not be eligible for reimbursement. Ford generally has not established such a
beginning date for reimbursement eligibility and does not presently anticipate changing this general
policy. However, in any case where Ford determines a beginning date is appropriate, Ford will
indicate that date in the owner notice. As permitted by 577.11(e), Ford may not include a
reimbursement notification when all vehicles are well within the warranty period, subject to approval
by the agency.
Costs to be Reimbursed
Version 04-23-19
For vehicles, reimbursement will not be less than the lesser of:
• The amount paid by the owner for the remedy that specifically addressed and was reasonably
necessary to correct the defect or noncompliance that is the subject of the recall, or
• The cost of parts for the remedy (to be no more than the manufacturer’s list retail price for
authorized part(s), plus associated labor at local labor rates, miscellaneous fees (such as
disposal of waste), and taxes.
For replacement equipment, reimbursement will be the amount paid by the owner for the
replacement item (limited by the amount of the retail list price of the defective or noncompliant item
that was replaced, plus taxes, where the brand or model purchased by the owner was different from
the brand or model that was the subject of the recall). If the item of motor vehicle equipment was
repaired, the reimbursement provisions identified above for vehicles will apply.
Ford notes that costs incurred by the owner within the period during which Ford’s original or
extended warranty would have provided for a free repair of the problem will not be eligible for
reimbursement, as provided by Part 573.13 (d)(1).
Entities Authorized to Provide Reimbursement
Ford will continue to use authorized dealers to reimburse owners under the specific reimbursement
plans for a particular recall and will encourage owners to pursue requests for reimbursement directly
through dealers to expedite reimbursement. Ford will also provide a mailing address to which
customers can, at their option, send requests for reimbursement directly to Ford, as previously
noted. Requests for reimbursement sent directly to Ford may take up to 60 days to process.
Whether the owner chooses to pursue reimbursement requests through a dealer or directly through
Ford, the owner will be directed to submit the required documentation, upon which reimbursement
eligibility will be determined.
Required Documentation
The reimbursement determination will depend upon the information provided by the customer.
Consistent with Part 573.13 (d)(4) the following information must be submitted:
• Claimant’s name and address.
• Vehicle make, model, and model year.
• Vehicle identification number (VIN) and, for replacement equipment, a description of such
equipment or, for tires, the model, size, and TIN (DOT code).
• Identification of the recall number (either the Ford recall number or the NHTSA recall number).
• Identification of the owner of the recalled vehicle at the time that the pre-notification remedy
was obtained.
• An original receipt for the pre-notification remedy that includes a breakdown of the amount for
parts, labor, other costs, and taxes, including costs for the replacement item. Where the receipt
covers work other than to address the recall or noncompliance, Ford may require the claimant
to separately identify costs that are eligible for reimbursement.
• If the remedy was obtained during the warranty period, documentation indicating that the
warranty was not honored, or the warranty repair did not correct the problem related to the
recall.
Failure to submit all of the above information may result in the denial of the reimbursement request.
Additional Information
Version 04-23-19
The Part 577 required owner notice will provide a toll-free telephone number through which specific
information about the reimbursement plan can be requested from Ford. This general reimbursement
plan will be incorporated into notifications pursuant to Part 573.6 by reference. Information specific
to an individual recall also may be incorporated into the Part 573.6 notification.
**************************************************************************************************************
Ó Copyright 2023 Ford Motor Company
Stacy L. Balzer Ford Motor Company
Operating Director P. O. Box 1904
Service Engineering Operations Dearborn, Michigan 48121
Ford Customer Service Division
November 6, 2023
TO: All U.S. Ford and Lincoln Dealers
SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Safety Recall 23S10 Supplement # 1
Certain 2021 MY F-150 Vehicles
Both Front Wiper Arm Inspection
REF: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Safety Recall 23S10
Certain 2021 MY F-150 Vehicles
Both Front Wiper Arm Inspection
AFFECTED VEHICLES
Vehicle Model Year Assembly Plant Build Dates
F-150
2021 Dearborn January 8, 2020 through May 2, 2021
2021 Kansas February 12, 2020 through August 16, 2021
US population of affected vehicles: 225,164. Affected vehicles are identified in OASIS and FSA VIN
Lists.
Note: Some vehicles may be in the process of being repaired at the plant. Monitor OASIS before
opening an RO and/or beginning a repair. Parts purchased for an FSA can be returned for credit if
required. See the EXCESS STOCK RETURN details in Labor Allowances and Parts Ordering
Information for more information.
New! REASON FOR THIS SUPPLEMENT
• A supply of alternative wiper arms have been identified for the 2021 F-150 ONLY.
REASON FOR THIS SAFETY RECALL
In some of the affected vehicles, it may be possible for the vehicle wiper arms to perform erratically.
This condition can potentially lead to a wiper arm that becomes inoperable and/or separated from the
vehicle which can result in reduced visibility in certain conditions.
SERVICE ACTION
DO NOT DEMONSTRATE OR DELIVER any new in-stock vehicles involved in this safety recall.
Dealers are to replace both left-hand and right-hand wiper arms and transfer the existing wiper blades
to the new wiper arms. If the wiper arm or arms are missing, install new wiper blades on the new
wiper arms. This service must be performed on all affected vehicles at no charge to the vehicle owner.
Parts are not yet available to repair all vehicles. Until parts are available to repair all vehicles, dealers
may only order parts and repair vehicles which are customer-owned and currently in the dealership.
Ó Copyright 2023 Ford Motor Company
INTERIM SERVICE REPAIR FOR FLEET RENTAL VEHICLES ONLY
If wiper arms fail the inspection and new wiper arms are not available, dealers can implement an
interim repair of gluing the wiper arm key in place. This is for fleet rental vehicles only.
NOTE: Per policy, an interim repair can be performed on fleet rental vehicles only so the vehicle can
be rented (but may not sell or lease). This is NOT a permanent fix. Final repair will still need to be
performed. The wiper arms should be replaced as soon as new arms are available.
New! OWNER NOTIFICATION MAILING SCHEDULE
Parts to repair this condition are currently not available in sufficient quantities to service all of the
affected vehicles.
As parts become available owners of affected vehicles owners will be notified in phases with the initial
mailings expected to begin on November 20, 2023.
PLEASE NOTE:
Federal law requires dealers to complete this recall service before a new vehicle is delivered to
the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of
up to $26,315 per vehicle. Correct all vehicles in your new vehicle inventory before delivery.
New! ATTACHMENTS
• Administrative Information
• Labor Allowances and Parts Ordering Information
• Technical Instructions
• Mobile Service Repair Assessment
• Mobile Repair/Vehicle Pickup and Delivery Record
• Owner Notification Letters
• Recall Reimbursement Plan
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician
System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or
listed under the SSSC tab.
Sincerely,
Stacy L. Balzer
Ó Copyright 2023 Ford Motor Company
Administrative Information
Page 1 of 4
Safety Recall 23S10 Supplement # 1
MOBILE SERVICE REPAIR ASSESSMENT LEVEL
• All repairs in this program have the following assessment level.
– Light Mobile Service
MOBILE REPAIR RECOMMENDATIONS
• Confirm with the customer a mobile repair is feasible.
• Check OASIS before going to the customer’s home or business to confirm if any other
outstanding FSA needs to be completed.
• Transportation – due to the simplicity of this repair, a specialty vehicle is not required.
MOBILE REPAIR ADDITIONAL INFORMATION
Please ensure the technician brings the following to the mobile repair destination:
• Printed Technical Instructions
• Printed Repair/Work Order or any other necessary documentation as customer copy(s)
o Documents could also be emailed to the customer.
• Shirt/uniform and vehicle graphic with the dealership or Ford logos are recommended.
• Recommended specialty tools:
• MOBILE REPAIR QUESTIONS AND ASSISTANCE
• For questions and assistance, contact the Special Service Support Center (SSSC) via the
SSSC Web Contact Site. Work with Dealership warranty administrator to create a SSSC
contact ID#.
• Once an SSSC agent responds to the new contact ID#, you may opt to call the SSSC hotline:
(800) 325-5621.
MOBILE REPAIR CLAIMING QUESTIONS
Dealers participating in the Remote Experience Program:
• Refer to Electronic Field Communication – EFC12071 2023 Remote Experience Program.
OASIS ACTIVATION
OASIS was activated on March 13, 2023.
FSA VIN LISTS ACTIVATION
FSA VIN Lists were made available through https://web.fsavinlists.dealerconnection.com on March
13, 2023. Owner names and addresses were made available by March 23, 2023.
NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle
registration records. The use of such motor vehicle registration data for any purpose other than in
connection with this recall is a violation of law in several states, provinces, and countries. Accordingly,
you must limit the use of this listing to the follow-up necessary to complete this recall.
Ó Copyright 2023 Ford Motor Company
Administrative Information
Page 2 of 4
Safety Recall 23S10 Supplement # 1
SOLD VEHICLES
• Ford has not issued instructions to stop selling/delivering or driving used vehicles under this
safety recall. Owners should contact their dealers for an appointment to have their vehicles
remedied as soon as practicable.
• Immediately contact any of your affected customers whose vehicles are not on your VIN list
but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when
available) and schedule a service date.
• Correct other affected vehicles identified in OASIS which are brought to your dealership.
• Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle
inventory.
STOCK VEHICLES
• Correct all affected units in your new vehicle inventory before delivery.
• Use OASIS to identify any affected vehicles in your used vehicle inventory.
DEALER-OPERATED RENTAL VEHICLES
The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental
company from selling, renting, or leasing vehicles subject to a safety or compliance recall. Please
consult your legal counsel for legal advice.
BRANDED / SALVAGED TITLE VEHICLES
Affected branded / salvaged title vehicles are eligible for this recall.
OWNER REFUNDS
• This safety recall must still be performed, even if the owner has paid for a previous
repair. Claiming a refund will not close the recall on the vehicle.
• Ford Motor Company is offering a refund for owner-paid repairs covered by this recall if the
repair was performed before the date indicated in the reimbursement plan, which is posted
with this bulletin. Owners are directed to seek reimbursement through authorized dealers or, at
their option, directly through Ford Motor Company at P.O. Box 6251, Dearborn, MI 48121-
6251.
• Dealers are also pre-approved to refund owner-paid emergency repairs that were performed
away from an authorized servicing dealer after the end date specified in the reimbursement
plan. Non-covered repairs, or those judged by Ford to be excessive, will not be reimbursed.
• Refunds will only be provided for the cost associated with wiper arm replacement.
RENTAL VEHICLES
Rental vehicles are not approved for this program.
PICK-UP AND DELIVERY- Participating Dealers
Dealers participating in the Remote Experience Program:
• Refer to EFC12071, 2023 Remote Experience Program, Pickup & Delivery (PDL) Offset
section for additional details.
Ó Copyright 2023 Ford Motor Company
Administrative Information
Page 3 of 4
Safety Recall 23S10 Supplement # 1
REPAIR PHOTO SUBMISSION
Ford has requested photo evidence of repair completion for this FSA. For claim reimbursement please
submit photos that clearly show the vehicle VIN, and wiper arm date code.
• Photos can be attached using the Mobile PTS “Report a Vehicle Concern”. You can
access Mobile PTS using your mobile device at:
https://m.fordtechservice.dealerconnection.com/.
Note: If you have never used the Web-Based report a vehicle concern- you will need to
create your User Profile before accessing “Report a Vehicle Concern” on Mobile PTS.
Instructions on how to create a user profile and submit photos can be found in EFC08860.
Note: Ensure that your “User Profile” is added/updated to include your STARS ID. This
can be done by accessing your User Profile directly at:
https://www.gcr.dealerconnection.com/asp/DealerProfile.asp;
• After completing the report entry form you can upload a maximum of 5 attachments at
once.
o If submitting more than one attachment (photo), the files must be saved to the mobile
device you’re using, before submitting the report.
o If submitting one attachment (photo), you can capture the photo during the report
submission when asked to add the attachment.
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
• For related damage and access time requirements, refer to the Warranty and Policy Manual /
Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances
for FSAs / Related Damage.
• For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is
required, although related damage must be on a separate repair line with the “Related
Damage” radio button checked.
o Ford vehicles – 3 years or 36,000 miles
• For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval
Request to the SSSC Web Contact Site PRIOR to completing the repair.
Ó Copyright 2023 Ford Motor Company
Administrative Information
Page 4 of 4
Safety Recall 23S10 Supplement # 1
CLAIMS PREPARATION AND SUBMISSION
• Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty
Solution (OWS) online.
o When entering claims, select claim type 31: Field Service Action. The FSA number
(23S10) is the subcode.
o For additional claims preparation and submission information, refer to the Recall and
Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
• Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a
separate repair line from the FSA with the same claim type and subcode as described in Claim
Entry above.
IMPORTANT: Click the Related Damage Indicator radio button.
• Refunds: Submit refunds on a separate repair line.
– Program Code: 23S10 – Misc. Expense: ADMIN
– Misc. Expense: REFUND – Misc. Expense: 0.2 Hrs.
o Multiple refunds should be submitted on one repair line and the invoice details for each
repair should be detailed in the comments section of the claim.
• Pickup & Delivery:
o Dealers participating in the Remote Experience Program –
Refer to EFC12071, 2023 Remote Experience Program, Pickup & Delivery
(PDL) Offset section for additional details.
• Mobile Repair:
o Dealers participating in the Remote Experience Program –
Refer to Electronic Field Communication – EFC12071 2023 Remote Experience
Program.
• Provision for Loctite Shoe-Glue U.S. dealers ONLY or LePage Extreme glue for
Canadian dealers ONLY:
o Program Code: 23S10
o Misc. Expense: OTHER
o Amount: Up to $12.00
Ó Copyright 2023 Ford Motor Company
Labor Allowances and Parts Ordering Information
Page 1 of 3
Safety Recall 23S10 Supplement # 1
LABOR ALLOWANCES
Description Labor Operation Labor Time
F-150 Built on or after June 7, 2021-Remove and Inspect
wiper arm date codes, if necessary, replace both left-hand
and right-hand wiper arms and transfer the existing wiper
blades to the new wiper arms. If the wiper arm or arms are
missing, install new wiper blades to the new wiper arms
• Built on or before June 6, 2021- replace both front
wiper arms and transfer or install wiper blades
• If the wiper arm was missing when the vehicle arrived
for service, install new wiper arm(s) and blade(s)
Close recall
23S10B 0.3 Hours
Interim Repair for Rental Fleet Vehicles only: Remove wiper
arms, using Only “Loctite Shoe Glue” U.S. dealers ONLY or
for Canadian dealers ONLY “LePage Extreme Glue”. Glue
the wiper arm key into the wiper arm head and let cure for
24 hours on the bench. Reinstall wiper arms. Recall
remains open. Cannot be claimed if the wiper arm passed
inspection.
23S10AA 0.3 Hours
Interim Repair cannot be performed due to the Vehicle
missing the wiper arm key. Reinstall wiper arms. Cannot be
claimed if the wiper arm passes inspection or with Labor
operation code 23S10AA – Does Not Close Program.
23S10BB 0.3 Hours
Inspection photo submission: Inspect the number stamp on
the wiper arms and submit photos. (Can only be used if the
build date is on or after June 7, 2021)
23S10ZZ 0.2 Hours
Parts are not yet available to repair all vehicles. Until parts are available to repair all vehicles,
dealers may only order parts and repair vehicles which are customer-owned vehicles currently
in the dealership.
PARTS REQUIREMENTS / ORDERING INFORMATION
Seed Stock for Fleet ONLY:
To ensure an equitable distribution of service parts, all Wiper Arm part numbers listed below for Fleet
vehicles will continue to be seed stocked.
1. Effective immediately for fleet vehicles, Wiper Arms will be provided through the seed stock
program.
2. The quantity shipped to each dealer will be equal to a percentage of the vehicles assigned to
them.
3. Due to current supply-chain constraints, seed stock will remain for Fleet vehicles. Timing of
the second and sequential seed stocks will follow as parts are available.
Ó Copyright 2023 Ford Motor Company
Labor Allowances and Parts Ordering Information
Page 2 of 3
Safety Recall 23S10 Supplement # 1
New! PARTS REQUIREMENTS / ORDERING INFORMATION
Special Parts Ordering Process (SPOP):
To place an order for dealer repairs, submit an SPOP order in the DOW system. SSSC contact is
not required to order wiper arms on this program. More information can be found in EFC 10642.
Part Number Description
Order
Quantity
Claim
Quantity
ML3Z-17527-A Left Wiper Arm (If not available PC3Z-part below) 1 1
ML3Z-17526-A Right Wiper Arm (If not available PC3Z-part below) 1 1
Alternate Option
PC3Z-17526-A
Right Wiper Arm (If PC3Z- wiper arm is used tech will
need a new wiper blade below)
1 1
PC3Z-17527-A Left Wiper Arm 1 1
Dealers will be notified via a DOES II communication if circumstances warrant a change in part supply
strategy and when open ordering resumes.
When needed, order the parts below through normal order processing channels:
Part Number Description
Order
Quantity
Claim
Quantity
Claim this part only if using ML3Z-*-* and wiper
blades were missing
*KL3Z-17528-AA
Genuine OEM Wiper Blade (if the wiper arm was
missing)
Up to 2 Up to 2
Claim this part only if using PC3Z-*-*
*PC3Z-17528-A Wiper Blade 2 2
To guarantee the shortest delivery time, an emergency order for parts must be placed.
*NOTE: Motorcraft wiper blades can be used as replacements if genuine parts are not available.
DEALER PRICE
For the latest prices, refer to DOES II.
PARTS RETENTION, RETURN, & SCRAPPING
Follow the provisions of the Warranty and Policy Manual, Section 1 – WARRANTY PARTS
RETENTION AND RETURN POLICIES. If a replaced part receives a scrap disposition, the part must
be scrapped by all applicable local, state, and federal environmental protection and hazardous
material regulations. Federal law prohibits selling motor vehicle parts or components that are under
safety, compliance, or emissions recall.
EXCESS STOCK RETURN
The excess stock returned for credit must have been purchased from Ford Customer Service Division
by Policy Procedure Bulletin 4000.
Ó Copyright 2023 Ford Motor Company
Labor Allowances and Parts Ordering Information
Page 3 of 3
Safety Recall 23S10 Supplement # 1
REPLACED FSA PARTS INSPECTION AND SIGN OFF
Effective March 1st, 2021, all parts replaced as part of an FSA repair with a repair order open date of
March 1st, 2021, or later must be inspected and signed off on the repair order by a member of your
dealer fixed operations management team or an employee of the task has been delegated to. If the
task is to be delegated to a non-management employee, the employee needs to be someone other
than the technician who completed the repair and needs to understand the importance of completing
this task consistently and accurately.
• All parts replaced as part of an FSA repair should be returned to the parts department
following the Warranty Parts Retention and Return Policies.
• Inspect the replaced parts to verify the FSA repair was completed.
• If the FSA repair is found to be complete, the designated employee signs the repair order line
or parts return stamp area (electronic or hand signed) for the FSA repair indicating the parts
were inspected and validated to have been replaced.
• After the parts have been inspected, they should be handled based on the guidance in the
parts status report in the Online Warranty System (Hold, Return, CORE, Scrap, etc.). Please
visit FMCDEALER > PARTS & SERVICE > WARRANTY ADMINISTRATION & WARRANTY
PARTS RETURN for the latest Immediate Scrap List information.
• This process is subject to review during warranty audits for FSA repairs with a repair order
open date of March 1st, 2021, or later. Any eligible FSA claims requiring parts replacement
found not to have been inspected and signed off during a warranty audit will be subject to
chargeback and consideration for enrollment into the Dealer Incomplete Recall Repair
Process.
Note: Other approvals (electronic or handwritten) for add-on repair lines, dealer-owned vehicle
repairs, and repeat repairs do not qualify as FSA parts inspection approvals. The post-repair FSA
parts inspection process (electronic or handwritten) is independent of other warranty approval
requirements. The approval by the designated employee implies that the FSA parts were found to be
replaced and must be able to be identified on the Repair Order. If multiple FSAs require approval on a
single Repair Order, each applicable occurrence will require individual post-repair approval by the
designated employee.
ATTACHMENT III
PAGE 1 OF 4
SAFETY RECALL 23S10-S1
CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
10/2023
CERTAIN 2021 MODEL YEAR F-150 VEHICLES — BOTH FRONT WIPER ARM
REPLACEMENT
SERVICE PROCEDURE
1. Is vehicle’s manufacture build date on or after June 7, 2021?
Yes – Proceed to Step 2.
No – Replace wiper arms. Follow Workshop Manual (WSM) procedures in Section 501-16
2. Remove the left-hand side wiper arm. Follow WSM procedures in Section 501-16.
3. Looking inside the arm head, locate the date code wheel. See Figure 1.
2226A
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
DATE CODE
WHEEL
FIGURE 1
4. Using a camera or cell phone, photograph the date code wheel on the wiper arm. Regardless of
pass or fail status the pictures will need to be submitted through Report a Vehicle Concern in PTS.
See page 4 for instructions for using PTS (Report a Vehicle Concern).
5. If the date code wheel has a 19 with 12 dots or a 21 with 5 or more dots, then the wiper arm is
considered good. Refer to Figure 1. Does the wiper arm meet this criteria?
Yes – Wiper arm passes, reinstall wiper arm. Follow WSM procedures in Section 501-16.
No – Wiper arm fails. Replace wiper arm. Follow WSM procedures in Section 501-16. Continue to
Step 7 for alignment procedure.
6. Repeat steps 3-5 for right-hand side wiper arm.
ATTACHMENT III
PAGE 2 OF 4
SAFETY RECALL 23S10-S1
CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
10/2023
7. Install wiper arms so that they tip of the wiper blade is halfway within the lower blackout of the
windshield. See Figure 2.
2226C
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
FIGURE 2
ATTACHMENT III
PAGE 3 OF 4
SAFETY RECALL 23S10-S1
CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
10/2023
8. Once wipers are installed, activate the mist sprayer with the wipers in high. Inspect wipers for contact
to the a-pilar or cowl. Adjust as needed. See Figures 3 and 4.
NOTE: Figures below are for alignment purposes only and do not represent the actual part(s).
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
PASS FAIL 2226D
FIGURE 3
STUD FOR
MISSING NUT
STUD FOR
PASS FAIL 2226E
FIGURE 4
ATTACHMENT III
PAGE 4 OF 4
SAFETY RECALL 23S10-S1
CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
10/2023
Using Web Based “Report a Vehicle Concern”
• Access report entry form from link in PTS (Report a Vehicle Concern) or directly at:
https://www.gcr.dealerconnection.com/asp/FordDealerMenu.asp
• Ensure that your “User Profile” is added/updated to include your STARS ID. This can be
done by accessing your User Profile from the Global Concern Reporting Main Menu or
directly at: https://www.gcr.dealerconnection.com/asp/DealerProfile.asp
• After completing the report entry form and submitting your report, you can upload a
maximum of 5 attachments at once. The attachments must be saved to the drive on your
PC you’re using.
Using Mobile PTS “Report a Vehicle Concern”
IMPORTANT – If you have never used the Web-Based report a vehicle concern- you will need
to create your User Profile prior to accessing “Report a Vehicle Concern” on
Mobile PTS.
Ensure that your “User Profile” is added/updated to include your STARS ID. This can be done by
accessing your User Profile directly at:
https://www.gcr.dealerconnection.com/asp/DealerProfile.asp
Mobile Service Repair Assessment
Page 1 of 2
23S10 Supplement # 1
Mobile Service Repair Assessment
Assessment levels have been identified to help determine the ease of performing eligible mobile
service repairs for a Field Service Action (FSA) outside of the dealership service facility.
Dealer Bulletin
Within the Administrative Information Attachment of the dealer bulletin a mobile service repair
assessment level(s) will be provided. These assessment levels have been determined using the
amount of time, equipment and labor identified to perform the intended service action.
Assessment Levels
– Light Mobile Service
Description of each level that is used to determine the overall assessment.
– Mobile Reprogramming
• Module Programming or similar type services
• Minimum tools maybe required other than an IDS/FDRS setup
• FDRS programming that requires internet connection (wi-fi or mobile hotspot)
• Make sure vehicle has a charge port to ensure battery voltage is maintained during
flashing of the module(s)
• Repairs not greater than 1 hour in length (including time to wait for programming)
Note: The location will need a charging station or wall box to maintain the 12-volt battery.
– Light Mobile Service
• Interior repair procedures that do not require seat, dash, or headliner removal
• Under hood repairs that do not require large component removal
• Exterior repairs that do not require large component/panel removal
• Repairs may require standard hand tools (Access to a Technician starter kit or similar)
Mobile Service Repair Assessment
Page 2 of 2
Recall 23S10 Supplement # 1
– Enhanced Mobile Service
• A two-person process is required anytime a procedure requires work under the
vehicle
• Brake Inspection and Brake Repair/Replacement
• Limited Suspension Component replacement (no alignment)
• Under Vehicle access for limited repairs (no large component removal)
• Vehicle Check Up – VCU
• Pre-Delivery Inspection – PDI
• Used Car Inspection/Presale Inspection
• May require floor jack, jack stands, and impact tools
Note: Wheel lock may be required.
– Advanced Mobile Service
• Fluid Exchange/Oil Change
• Light Repairs
• Brake Hydraulic Repairs
– Wheel and Tire Mobile Service
• Tire Removal from Wheel
• Tire Balancing
• Tire Repair
Note: Specialized Mobile Service unit and equipment including Tire balancer and Tire
Changer required.
– Not a Mobile Service Repair
• Large component removal
• BEV Battery Replacement
• Requires a vehicle hoist – to complete the repair (more than inspection)
• Required vehicle alignment
• Requires significant vehicle disassembly
• Repairs greater than 2-3 hours
• Any repairs that require M-Time
• Includes a service procedure where the vehicle owner may be distressed about the state
of their vehicle
Mobile or Pick-Up and Delivery Repair Record
Page 1 of 1
23S10 Supplement # 1
Mobile Repair / Vehicle Pick-Up and Delivery Record
VIN ____________________________ received (check one):
☐ Mobile Repair
☐ Pick-up and/or delivery service
As outlined below for the 23S10 Field Service Action program.
☐ Mobile Repair – Date: _______________
OR
☐ Pick-up – Date: _______________
☐ Delivery – Date: _______________
Repair Order # Repair Order Date
Service Manager Signature Date
ATTACHMENT V
PAGE 1 OF 4
SAFETY RECALL 23S10-S1
CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
10/2023
FLEET INSTRUCTIONS
CERTAIN 2021 MODEL YEAR F-150 VEHICLES
SERVICE PROCEDURE
1. Is vehicle’s manufacture build date on or after June 7, 2021?
Yes – Proceed to Step 2.
No – Replace wiper arms. Follow Workshop Manual (WSM) procedures in Section 501-16
2. Remove the left-hand side wiper arm. Follow WSM procedures in Section 501-16.
3. Looking inside the arm head, locate the date code wheel. See Figure 1.
2226A
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
DATE CODE
WHEEL
FIGURE 1
4. Using a camera or cell phone, photograph the date code wheel on the wiper arm. Regardless of
pass or fail status the pictures will need to be submitted through Report a Vehicle Concern in PTS.
See page 4 for instructions for using PTS (Report a Vehicle Concern).
5. If the date code wheel has a 19 with 12 dots or a 21 with 5 or more dots, then the wiper arm is
considered good. Refer to Figure 1. Does the wiper arm meet this criteria?
Yes – Wiper arm passes, reinstall wiper arm. Follow WSM procedures in Section 501-16.
No – Wiper arm fails. Replace wiper arm. Follow WSM procedures in Section 501-16. Continue to
Step 7 for alignment procedure.
6. Repeat steps 3-5 for right-hand side wiper arm.
ATTACHMENT V
PAGE 2 OF 4
SAFETY RECALL 23S10-S1
CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
10/2023
7. Install wiper arms so that they tip of the wiper blade is halfway within the lower blackout of the
windshield. See Figure 2.
2226C
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
FIGURE 2
ATTACHMENT V
PAGE 3 OF 4
SAFETY RECALL 23S10-S1
CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
10/2023
8. Once wipers are installed, activate the mist sprayer with the wipers in high. Inspect wipers for contact
to the a-pilar or cowl. Adjust as needed. See Figures 3 and 4.
NOTE: Figures below are for alignment purposes only and do not represent the actual part(s).
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
PASS FAIL 2226D
FIGURE 3
STUD FOR
MISSING NUT
STUD FOR
PASS FAIL 2226E
FIGURE 4
ATTACHMENT V
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SAFETY RECALL 23S10-S1
CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
10/2023
Using Web Based “Report a Vehicle Concern”
• Access report entry form from link in PTS (Report a Vehicle Concern) or directly at:
https://www.gcr.dealerconnection.com/asp/FordDealerMenu.asp
• Ensure that your “User Profile” is added/updated to include your STARS ID. This can be
done by accessing your User Profile from the Global Concern Reporting Main Menu or
directly at: https://www.gcr.dealerconnection.com/asp/DealerProfile.asp
• After completing the report entry form and submitting your report, you can upload a
maximum of 5 attachments at once. The attachments must be saved to the drive on your
PC you’re using.
Using Mobile PTS “Report a Vehicle Concern”
IMPORTANT – If you have never used the Web-Based report a vehicle concern- you will need
to create your User Profile prior to accessing “Report a Vehicle Concern” on
Mobile PTS.
Ensure that your “User Profile” is added/updated to include your STARS ID. This can be done by
accessing your User Profile directly at:
https://www.gcr.dealerconnection.com/asp/DealerProfile.asp
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Ford Motor Company
Recall Reimbursement Plan for 23S10
Ford dealers are in the best position to quickly and efficiently process reimbursement requests.
However, federal legislation requires all motor vehicle manufacturers to establish processes through
which customers may seek recall reimbursement directly from the manufacturer or from the dealers.
Regarding the specific reimbursement plan for Recall # 23S10, owners who have paid for service to
remedy the defect or noncompliance must have had that service performed prior to September 13,
2023. After this date, if repairs related to this recall are performed by a non-Ford repair facility in an
emergency situation, customers must submit any refund requests through their dealership. As
required by this federal regulation, Ford Motor Company submitted the details of its latest General
Recall Reimbursement Plan in a letter to the National Highway Traffic Safety Administration
(NHTSA) in May 2021. The following is the text of that letter and the Plan:
General Recall Reimbursement Plan
(As submitted to the NHTSA)
Pursuant to the requirements set forth in 49 CFR Part 573 and Part 577 of the Code of Federal
Regulations, Ford Motor Company (Ford) is submitting the required information pertaining to our
general reimbursement plan for the cost of remedies paid for by vehicle owners before they are
notified of a related safety recall.
Set forth below is Ford’s general plan to reimburse owners and purchasers for costs incurred for
remedies in advance of notification of potential safety-related defects or noncompliance pursuant to
Part 573.6 (c)(8)(i). This plan has not changed since our February 20, 2019 submission.
Reimbursement Notification
Ford’s notice to a vehicle owner in accordance with 49 CFR Part 577 will indicate that Ford is
offering a refund if the owner paid to have service to remedy the defect or noncompliance prior to a
specified ending date. In accordance with Part 573.13 (c)(2), this ending date will be defined as a
minimum of ten calendar days after the date on which Ford mailed the last of its Part 577
notifications to owners and will be indicated in the specific reimbursement plan available to owners
for an individual recall. This notice will direct owners to seek eligible reimbursement through
authorized dealers or, at their option, directly through Ford at the following address:
Ford Motor Company
P.O. Box 6251
Dearborn, MI 48121-6251
Ford notes that this rule allows for the identification of a beginning date for reimbursement eligibility.
Under the rule, an owner who paid to remedy the defect or noncompliance prior to the identified
beginning date would not be eligible for reimbursement. Ford generally has not established such a
beginning date for reimbursement eligibility and does not presently anticipate changing this general
policy. However, in any case where Ford determines a beginning date is appropriate, Ford will
indicate that date in the owner notice. As permitted by 577.11(e), Ford may not include a
reimbursement notification when all vehicles are well within the warranty period, subject to approval
by the agency.
Costs to be Reimbursed
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For vehicles, reimbursement will not be less than the lesser of:
• The amount paid by the owner for the remedy that specifically addressed and was reasonably
necessary to correct the defect or noncompliance that is the subject of the recall, or
• The cost of parts for the remedy (to be no more than the manufacturer’s list retail price for
authorized part(s), plus associated labor at local labor rates, miscellaneous fees (such as
disposal of waste), and taxes.
For replacement equipment, reimbursement will be the amount paid by the owner for the
replacement item (limited by the amount of the retail list price of the defective or noncompliant item
that was replaced, plus taxes, where the brand or model purchased by the owner was different from
the brand or model that was the subject of the recall). If the item of motor vehicle equipment was
repaired, the reimbursement provisions identified above for vehicles will apply.
Ford notes that costs incurred by the owner within the period during which Ford’s original or
extended warranty would have provided for a free repair of the problem will not be eligible for
reimbursement, as provided by Part 573.13 (d)(1).
Entities Authorized to Provide Reimbursement
Ford will continue to use authorized dealers to reimburse owners under the specific reimbursement
plans for a particular recall and will encourage owners to pursue requests for reimbursement directly
through dealers to expedite reimbursement. Ford will also provide a mailing address to which
customers can, at their option, send requests for reimbursement directly to Ford, as previously
noted. Requests for reimbursement sent directly to Ford may take up to 60 days to process.
Whether the owner chooses to pursue reimbursement requests through a dealer or directly through
Ford, the owner will be directed to submit the required documentation, upon which reimbursement
eligibility will be determined.
Required Documentation
The reimbursement determination will depend upon the information provided by the customer.
Consistent with Part 573.13 (d)(4) the following information must be submitted:
• Claimant’s name and address.
• Vehicle make, model, and model year.
• Vehicle identification number (VIN) and, for replacement equipment, a description of such
equipment or, for tires, the model, size, and TIN (DOT code).
• Identification of the recall number (either the Ford recall number or the NHTSA recall number).
• Identification of the owner of the recalled vehicle at the time that the pre-notification remedy
was obtained.
• An original receipt for the pre-notification remedy that includes a breakdown of the amount for
parts, labor, other costs, and taxes, including costs for the replacement item. Where the receipt
covers work other than to address the recall or noncompliance, Ford may require the claimant
to separately identify costs that are eligible for reimbursement.
• If the remedy was obtained during the warranty period, documentation indicating that the
warranty was not honored, or the warranty repair did not correct the problem related to the
recall.
Failure to submit all of the above information may result in the denial of the reimbursement request.
Additional Information
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The Part 577 required owner notice will provide a toll-free telephone number through which specific
information about the reimbursement plan can be requested from Ford. This general reimbursement
plan will be incorporated into notifications pursuant to Part 573.6 by reference. Information specific
to an individual recall also may be incorporated into the Part 573.6 notification.
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OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-163
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Ford Motor Company MAR 10, 2023 NHTSA Recall No. : 23V-163 Manufacturer Recall No. : 23S10 Manufacturer Information :
Manufacturer Name : Ford Motor Company Address : 330 Town Center Drive
Suite 500 Dearborn MI 48126-2738
Company phone : 1-866-436-7332
Population :
Number of potentially involved : 222,454 Estimated percentage with defect : 1 %
Vehicle Information : Vehicle 1 : 2021-2021 Ford F-150 Vehicle Type : LIGHT VEHICLES Body Style : PICKUP TRUCK Power Train : NR
Descriptive Information : Ford’s team reviewed supplier process and maintenance records to determine the population of affected parts. Affected vehicles are equipped with suspect wiper arm head spline teeth that were produced out of design specification. Certain vehicles built from June 7th, 2021 through August 16, 2021 may have been built with wiper arms that do not have the potential defect. These vehicles are not produced in VIN order. Information as to the applicability of this action to specific vehicles can best be obtained by either calling Ford’s toll-free line (1-866-436-7332) or by contacting a local Ford or Lincoln dealer who can obtain specific information regarding the vehicles from the Ford On-line Automotive Service Information System (OASIS) database. Production Dates : JAN 08, 2020 – AUG 16, 2021
VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect :
Description of the Defect : A windshield wiper arm may become inoperable, and/or potentially detach from the vehicle.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : An improperly functioning wiper arm may potentially result in reduced Part 573 Safety Recall Report 23V-163 Page 2 Description of the Safety Risk : visibility in certain conditions, which could increase the risk of a crash.
Description of the Cause : Worn wiper arm spline tooling core inserts at the supplier resulted in insufficient spline tooth height, which can cause the arm attachment to strip. Identification of Any Warning
that can Occur : Potential symptoms include erratic or slow wipe speed of the driver or passenger wiper arm. Involved Components : Component Name 1 : Wiper Arm Asy Component Description : Wiper Arm Asy – Driver Component Part Number : ML34-17527-AB Component Name 2 : Wiper Arm Asy Component Description : Wiper Arm Asy – Passenger Component Part Number : ML34-17526-AB Supplier Identification : Component Manufacturer
Name : TRICO COMPONENTES SA DE CV Address : AVE MICHIGAN 200 PARQUE FINSA
H. MATAMOROS Foreign States 87316
Country : Mexico Chronology :
Chronology is provided as an attachment. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-163
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
Description of Remedy :
Description of Remedy Program : Owners will be notified by mail and instructed to take their vehicle to a
Ford or Lincoln dealer to have both front windshield wiper arms inspected for the wiper arm build date and replaced as required. There will be no charge for this service.
Ford provided the general reimbursement plan for the cost of remedies paid for by vehicle owners prior to notification of a safety recall in May 2021. The ending date for reimbursement eligibility is estimated to be September 13, 2023. Ford will forward a copy of the notification letters to dealers to the agency when available.
How Remedy Component Differs from Recalled Component :
Identify How/When Recall Condition was Corrected in Production :
Wiper arms used as the remedy for this field action were produced with wiper arm splines within specification.
Not required per 49 Part 573. Recall Schedule :
Description of Recall Schedule : Notification to dealers is expected to occur on 3/13/2023. Mailing of
owner notification letters is expected to begin 3/27/2023 and is expected to be completed by 3/31/2023.
Planned Dealer Notification Date : MAR 13, 2023 – MAR 13, 2023
Planned Owner Notification Date : MAR 27, 2023 – MAR 31, 2023
* NR – Not Reported
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SEOCONTENT
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