2023 Ford Bronco Sport

23S09 Steering Gear Replacement – 2023 Ford Bronco Wildtrak & 2022 Bronco Raptor

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March 8, 2023 NHTSA CAMPAIGN NUMBER: 23V155000

Steering Wheel May Lock-Up While Driving

A steering wheel that locks-up can result in a complete loss of steering control, increasing the risk of a crash.

 

NHTSA Campaign Number: 23V155

Manufacturer FordeBay logo Motor Company

Components STEERING

Potential Number of Units Affected 343

 

Summary

FordeBay logo Motor Company (FordeBay logo) is recalling certain 2023 Bronco Wildtrak and 2022 Bronco Raptor vehicles. Internal damage to the steering gear may require increased steering effort or cause the steering wheel to lock-up.

 

Remedy

Owners are advised not to drive their vehicles until the remedy is performed. Dealers will replace the steering gear, free of charge. Owner notification letters were mailed March 31, 2023. Owners may contact FordeBay logo customer service at 1-866-436-7332. FordeBay logo’s number for this recall is 23S09.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 

Check if your Vehicle has a Recall

 

March 15, 2023

NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
*DO NOT DRIVE VEHICLES*
Safety Recall 23S09
Certain 2022-2023 Model Year Bronco – Wildtrak & Raptor Models
Steering Gear Replacement

 

AFFECTED VEHICLES

Vehicle Model Year Assembly Plant Build Dates
Bronco (Wildtrak & Raptor)2022Michigan30-Aug-2022 through 26-Oct-2022
202321-Nov-2022 through 01-Mar-2023

Affected vehicles are identified in OASIS and Attachment IV VIN Lists. VINs will also be loaded to the FSA VIN lists. This program involves 155 delivered U.S. vehicles. Service parts are not affected.

 

THE VEHICLES IN THIS PROGRAM ARE NOT TO BE DRIVEN UNTIL THIS REPAIR HAS BEEN PERFORMED

When operating affected vehicles, it is possible that the steering may lock causing a complete loss of steering control. This may increase the risk of a crash.

 

REASON FOR THIS SAFETY RECALL

In some of the affected vehicles, an internal component of the steering gear may have been damaged during steering gear manufacturing. This damage to the steering gear may result in increased steering efforts and the potential to not be able to turn the steering wheel while driving, increasing the risk of a crash.

 

SERVICE ACTION

Before DRIVING, DEMONSTRATING, OR DELIVERING any new in-stock vehicles involved in this safety recall, dealers are to replace the steering gear. This service must be performed on all affected vehicles at no charge to the vehicle owner.

Owners are advised not to drive the affected vehicles (see VIN list) until this repair has been completed. To assist vehicle owners having this repair completed dealers should:

  • Proactively contact owners to instruct them to stop driving their vehicle
  • Arrange to tow the owner’s vehicle to the dealership for repairs (rentals are authorized – see Rental Vehicles)
  • Re-delivery of the owner’s vehicle after repairs have been completed

 

OWNER NOTIFICATION AND MAILING SCHEDULE

Owner letters are expected to be mailed the week of March 27, 2023. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.

PLEASE NOTE:

Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $26,315 per vehicle. Correct all vehicles in your new vehicle inventory before delivery. 

 

SOLD VEHICLES

  • FordeBay logo has issued instructions to stop selling/delivering or driving used vehicles under this safety Owners should contact their dealer for an appointment to have their vehicles remedied as soon as practicable.
  • Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.
  • Correct other affected vehicles identified in OASIS which are brought to your dealership.
  • Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.

 

STOCK VEHICLES

  • Correct all affected units in your new vehicle inventory before delivery.
  • Use OASIS to identify any affected vehicles in your used vehicle inventory.

 

DEALER-OPERATED RENTAL VEHICLES

The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice.

 

TITLE BRANDED / SALVAGED VEHICLES

Affected title branded and salvaged vehicles are eligible for this recall.

 

OWNER REFUNDS

  • This safety recall must still be performed, even if the owner has paid for a previous repair. Claiming a refund will not close the recall on the vehicle.
  • FordeBay logo Motor Company is offering a refund for owner-paid repairs covered by this recall if the repair was performed before the date indicated in the reimbursement plan, which is posted with this bulletin. Owners are directed to seek reimbursement through authorized dealers or, at their option, directly through FordeBay logo Motor Company at P.O. Box 6251, Dearborn, MI 481216251.
  • Dealers are also pre-approved to refund owner-paid emergency repairs that were performed away from an authorized servicing dealer after the end date specified in the reimbursement plan. Non-covered repairs, or those judged by FordeBay logo to be excessive, will not be reimbursed.
  • Refunds will only be provided for the cost associated with the replacement of the steering gear.

 

RENTAL VEHICLES

Dealers are pre-approved for up to 20 days for a rental vehicle if service parts are unavailable. Dealers are pre-approved for 2 days of rental if service parts are available. Follow Extended Service Plan (ESP) guidelines for dollar amounts. Rentals will only be reimbursed for the day(s) the vehicle is at the dealership for part replacement. Prior approval for more than 20 rental days is required from the SSSC. Contact the SSSC via the SSSC Web Contact Site for consideration and approval if appropriate.

 

TOWING

Dealers are authorized to claim up to a maximum value of $250 to provide towing services for this program.

 

VEHICLE DELIVERY

All customers affected by this program have the option of complimentary Vehicle Delivery service (at participating dealers). Refer to EFC12071, 2023 Remote Experience Program, Pickup & Delivery (PDL) Offset section for additional details.

 

 PARTS REQUIREMENTS

Part Number  Description Order Quantity
NB3Z-3504-*Steering Gear1
W720880-S439eBay logoSteering Gear Mounting Bolt – 4 bolts per pack, 2 required per repair1

 

CERTAIN 2022-2023 MODEL YEAR BRONCO WILDTRAK AND RAPTOR VEHICLES — STEERING GEAR REPLACEMENT

 

SERVICE PROCEDURE

1. Position the vehicle on a hoist.

2. Disconnect the Battery. Follow the Workshop Manual (WSM) procedures in Section 414-01.

3. Connect a scan tool, connect and upload the module configuration information from the Power Steering Control Module (PSCM). Refer to: Module Programming (418-01A Module Configuration, General Procedures).

NOTICE: Do not allow the steering column to rotate while the steering column shaft is disconnected or damage to the steering column internal sensor may result.

4. Using a holding device, hold the steering wheel in the straight-ahead position. See Figure 1.

 

5. Remove the engine rear undershield. Follow the WSM procedures in Section 501-02.

6. If equipped, remove and discard the bolts and remove the stabilizer bar undershield. See Figure 2.

 

7. Remove the front driveshaft. Follow the WSM procedures in Section 205-01.

8. Remove both Right Hand (RH) and Left Hand (LH) front halfshafts. Follow the WSM procedures in Section 204-04.

9. Disconnect the Electronic Locking Differential (ELD) electrical connector (1), detach the retainers and position aside the ELD wiring harness (2). See Figure 3.

 

10. Remove and discard the front axle carrier mounting bracket bolts. See Figure 4.

 

11. Using transmission jack, support the front axle assembly. See Figure 5.

 

12. Remove and discard the front axle tube bushing bolt. See Figure 6.

 

13. Remove and discard the front axle cover bushing bolt. See Figure 7.

 

14. Highlight the installation mark on the breather hose and tube. Detach the breather hose from tube. See Figure 8.

 

15. Lower the transmission jack and the front axle assembly. See Figure 9.

 

WARNING: Do not reuse steering column shaft bolts. This may result in fastener failure and steering column shaft detachment or loss of steering control. Failure to follow this instruction may result in serious injury to vehicle occupant(s).

NOTICE: Do not allow the steering wheel to rotate while the steering column shaft is disconnected or damage to the clockspring may result.

16. Remove and discard the steering column shaft coupler retainer (1). Separate the lower steering column shaft from the steering gear (2). See Figure 10.

 

17. Disconnect the Electronic Power Assist Steering (EPAS) gear electrical connectors. See Figure 11.

 

18. Support the EPAS gear assembly (1). Remove and discard the EPAS gear retainers (2). See Figure 12.

 

19. Rotate the EPAS gear tower downward (1), shift the EPAS gear toward the RH side of the vehicle (2) and remove the EPAS gear (3). See Figure 13.

 

20. Install the new steering gear. Follow the WSM procedures in Section 211-02.

IMPORTANT NOTE: Federal law prohibits selling motor vehicle parts or components that are under safety, compliance, or emissions recall. Unless a part is requested to be returned to FordeBay logo, all parts replaced under this FSA must be scrapped in accordance with all applicable local, state and federal environmental protection and hazardous material regulations. Refer to the Parts Retention, Return, & Scrapping section of the FSA dealer bulletin for further information.

 

The following table contains a list of affected VINs for FSA 23S09.

To search for a VIN: 

  • Press the Ctrl key and the F key simultaneously, insert the VIN, and then press ENTER.
  • Or use the Search Function (magnifier icon) in the Menu bar above.

Affected VINs for FSA 23S09 in PDF Bellow.

 


⬇ Download PDF (2.66 MB)

 

Chronology :

On March 2, 2023, an issue pertaining to a broken ball nut retainer in a warranty-returned steering gear was brought to FordeBay logo’s Critical Concern Review Group (CCRG) for review. As part of the warranty return process, steering gears are sent to the steering gear supplier and they assess and analyze the returned part. The technician comments on the warranty claim alleged a grinding noise while steering and loss of power steering function – there was no indication of a loss of directional control. The steering gear supplier completed the part tear down on February 27, 2023 and contacted FordeBay logo. The inspection found that the ball nut retainer was broken and displaced. A broken ball nut retainer can allow the balls within the ball nut assembly to displace and wedge.

 

2 Affected Products

Vehicle

MAKEMODELYEAR
FORDeBay logoBRONCO2022-2023

 

11 Associated Documents

Recall 573 Report – 3/10/23

RCLRPT-23V155-1718.PDF 215.22KB

 

Defect Notice 573 Report

RCLRPT-23V155-8492.PDF 215.218KB

 

Manufacturer Notices(to Dealers,etc) – Dealer Message re NEW VEHICLE DEMONSTRATION / DELIVERY HOLD *DO NOT DRIVE VEHICLES* Safety Recall 23S09 Certain 2022-2023 Model Year Bronco – Wildtrak & Raptor Models Steering Gear Replacement

RCMN-23V155-4964.pdf 100.592KB


⬇ Download PDF (98.23 KB)

 

Recall Acknowledgement

RCAK-23V155-9695.pdf 645.203KB

 

Manufacturer Notices(to Dealers,etc) – Dealer Bulletin re NEW VEHICLE DEMONSTRATION / DELIVERY HOLD *DO NOT DRIVE VEHICLES* Safety Recall 23S09 Certain 2022-2023 Model Year Bronco – Wildtrak & Raptor Models Steering Gear Replacement

RCMN-23V155-1965.pdf 2787.131KB


⬇ Download PDF (2.66 MB)

 

ISSUED Owner Notification Letter(Part 577)

RCONL-23V155-5466.pdf 52.897KB


⬇ Download PDF (51.66 KB)

 

Recall Quarterly Report #1, 2023-1

RCLQRT-23V155-9843.PDF 211.133KB

 

Recall Quarterly Report #2, 2023-2

RCLQRT-23V155-7830.PDF 211.233KB

 

ISSUED Renotification Notice

RCRN-23V155-0826.pdf 545.083KB


⬇ Download PDF (532.31 KB)

 

Recall Quarterly Report #3, 2023-3

RCLQRT-23V155-0963.PDF 211.455KB

 

Recall Quarterly Report #4, 2023-4

RCLQRT-23V155-7540.PDF 211.563KB

 

Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=23V155&docType=RCL

 

 

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