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February 24, 2023 NHTSA CAMPAIGN NUMBER: 23V122000
HVAC System Defogger Inoperative/FMVSS 103
An inoperative windshield defrosting and defogging system may decrease the driver’s visibility under certain driving conditions, increasing the risk of a crash.
NHTSA Campaign Number: 23V122
Manufacturer Ford Motor Company
Components VISIBILITY
Potential Number of Units Affected 4,804
Summary
Ford Motor Company (Ford) is recalling certain 2023 Transit vehicles equipped with the Special Vehicle Operations Accessory Service Kit #1 or #2 with a High Specification Vehicle Interface Connector. When the accessory kit is installed, the auxiliary wire harness will disable the heating, air-conditioning, and ventilation (HVAC) including the defrost and defog systems. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 103, “Windshield Defrosting and Defogging Systems.”
Remedy
Dealers will repair the auxiliary wire harness by modifying the wire harness to include the necessary twisted loop, free of charge. Owner notification letters were mailed April 20, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford’s number for this recall is 23C02.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Check if your Vehicle has a Recall
April 3, 2023
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Compliance Recall 23C02 – Supplement #1
Certain 2023 Model Year Transit
Wiring Harness Missing Jumper Loop
REASON FOR THIS SUPPLEMENT
- Labor time was added for submitting the attestation.
- Supplement number added to the attachments.
AFFECTED VEHICLES
Vehicle | Model Year | Assembly Plant | Build Dates |
Transit | 2023 | Kansas City | November 2, 2022 through January 28, 2023 |
US population of affected vehicles is 4,809. Affected vehicles are identified in OASIS and FSA VIN Lists.
REASON FOR THIS COMPLIANCE RECALL
For certain 2023 Model year Transit vehicles, Ford shipped a Special Service Kit that contains an auxiliary wiring harness for upfit or alterations. If the auxiliary wire harness is installed into the vehicle, including chassis cab units and vans, the HVAC system will not function as required by Federal Motor Vehicle Safety Standard (FMVSS) No.103 Windshield Defrosting and Defogging Systems, due to incorrect wiring in the auxiliary wiring harness connector. Loss of the ability to control the defrost or defog function may decrease the driver’s visibility under certain driving conditions, increasing the risk of a crash.
SERVICE ACTION
Dealers are to repair the auxiliary wiring harness so the HVAC system will function as required by FMVSS No. 103. This service must be performed on all affected vehicles at no charge to the vehicle owner. If the upfitter chooses to repair the auxiliary wiring harness on their own, a letter of Attestation is included as an attachment for their completion to close out this recall. Once the letter has been returned to the dealer, the dealer should create an SSSC general contact and attach the signed attestation letter. (This can be one letter with multiple VINs or just one VIN).
OWNER NOTIFICATION AND MAILING SCHEDULE
Owner letters are expected to be mailed the week of April 11, 2023. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.
PLEASE NOTE:
Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $26,315 per vehicle. Correct all vehicles in your new vehicle inventory before delivery.
MOBILE REPAIR RECOMMENDATIONS
- Confirm with the customer a mobile repair is feasible.
- Check OASIS before going to the customer’s home or business to confirm if any other outstanding FSA needs to be completed.
- Transportation – due to the simplicity of this repair, a specialty vehicle is not required.
MOBILE REPAIR ADDITIONAL INFORMATION
Please ensure the technician brings the following to the mobile repair destination:
- Printed Technical Instructions.
- Printed Repair/Work Order or any other necessary documentation as customer copy(s) o Documents could also be emailed to the customer.
- Shirt/uniform and vehicle graphic with the dealership or Ford logos are recommended.
SOLD VEHICLES
- Ford has not issued instructions to stop selling/delivering or driving used vehicles under this compliance recall. Owners should contact their dealers for an appointment to have their vehicles remedied as soon as practicable.
- Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.
- Correct other affected vehicles identified in OASIS which are brought to your dealership.
- Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.
STOCK VEHICLES
- Correct all affected units in your new vehicle inventory before delivery.
- Use OASIS to identify any affected vehicles in your used vehicle inventory.
DEALER-OPERATED RENTAL VEHICLES
The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting, or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice.
TITLE BRANDED / SALVAGED VEHICLES
Affected title-branded and salvaged vehicles are eligible for this recall.
OWNER REFUNDS
- This safety recall must still be performed, even if the owner has paid for a previous repair. Claiming a refund will not close the recall on the vehicle.
- Ford Motor Company is offering a refund for owner-paid repairs covered by this recall if the repair was performed before the date indicated in the reimbursement plan, which is posted with this bulletin. Owners are directed to seek reimbursement through authorized dealers or, at their option, directly through Ford Motor Company at P.O. Box 6251, Dearborn, MI 481216251.
- Dealers are also pre-approved to refund owner-paid emergency repairs that were performed away from an authorized servicing dealer after the end date specified in the reimbursement plan. Non-covered repairs, or those judged by Ford to be excessive, will not be reimbursed.
- Refunds will only be provided for the cost associated with repairing the auxiliary wiring harness so the HVAC system will function as required by FMVSS No. 103.
RENTAL VEHICLES
- Rental vehicles are not approved for this program.
PICK-UP AND DELIVERY
All customers affected by this program have the option of complimentary Vehicle Pick-up & Delivery service (at participating dealers) in lieu of a rental vehicle. Refer to EFC12071, 2023 Remote Experience Program, Pickup & Delivery (PDL) Offset section for additional details.
EW VEHICLE DEMONSTRATION / DELIVERY HOLD
Compliance Recall 23C02 – Supplement #1
Certain 2023 Model Year Transit
Wiring Harness Missing Jumper Loop
CLAIMS PREPARATION AND SUBMISSION
- Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty Solution (OWS) online.
- When entering claims, select claim type 31: Field Service Action. The FSA number (23C02) is the subcode.
- For additional claims preparation and submission information, refer to the Recall and Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
- Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a separate repair line from the FSA with the same claim type and subcode as described in Claim Entry above.
IMPORTANT: Click the Related Damage Indicator radio button.
- Refunds: Submit refunds on a separate repair line.
- Program Code: 23C02 – Misc. Expense: ADMIN
- Expense: REFUND – Misc. Expense: 0.2 Hrs.
- Multiple refunds should be submitted on one repair line and the invoice details for each repair should be detailed in the comments section of the claim.
- Pickup & Delivery: Refer to EFC12071, 2023 Remote Experience Program, Pickup & Delivery (PDL) Offset section for additional details.
- Mobile Repair: Refer to Electronic Field Communication – EFC12071 2023 Remote Experience Program.
- Provision for Locally Obtained Supplies: Includes Electrical Tape, Motorcraft Uninsulated Butt Connectors (22-16 AWG), Motorcraft Dual Wall, Adhesive-Lined Heat Shrinkable Tubing (22-18 AWG) and mobile repair supplies (electrical tape and a clean lint free shop towel). Submit on the same line as the repair. o Program Code: 23C02 o Expense: OTHER o Misc. Expense: Claim up to $10.00
PARTS REQUIREMENTS
Parts are not required to complete this repair.
Obtain the parts below locally:
Part Number | Description | Quantity Needed |
Obtain Locally | Electrical Tape
Motorcraft Uninsulated Butt Connectors (22-16 AWG) Motorcraft Dual Wall, Adhesive-Lined Heat Shrinkable Tubing (22-18 AWG) |
As Required |
CERTAIN 2023 MODEL YEAR TRANSIT VEHICLES — WIRING HARNESS MISSING JUMPER LOOP
SERVICE PROCEDURE
Unique Tool List:
Tape Measure / Ruler | 22-18 AWG Dual Wall Heat Shrink Tubing |
Wire Cutter | 22-16 Gauge Butt Connectors |
Wire Stripper | Paint Pen |
Heat Gun | Seam Ripper |
Electrical Tape |
1. Check the front HVAC defrost operation. Start the vehicle and let it run for five (5) minutes. Set the climate control to the max defrost position. Using your hands, feel for airflow from the instrument panel front windshield defroster vents. Can forced air be felt coming from the front windshield defroster vents?
Yes – Proceed to Step 2.
No – Proceed to Step 23.
2. Locate the loose item kit (shipped from factory) and remove the auxiliary climate control upfitter harness. See Figure 1. Was the auxiliary climate control upfitter harness found within the vehicle?
Yes – Proceed to Step 3.
No – No further action required. Repair complete.
3. Locate pin terminal numbers 25, 26, 37 and 38 from within the auxiliary climate control upfitter harness connector as shown in Figures 2 and 3.
NOTE: Terminals and wires removed for clarity.
4. Measure 9 in (229 mm) from the connector and mark the location of how far to open the harness in the next Step. See Figure 4.
5. Using a seam ripper or similar tool, cut the harness tape up to the location mark made in the previous Step. See Figure 5.
6. Open up the portion of the harness where the tape was cut. Locate the four (4) wires coming from terminal cavities 25, 26, 37 and 38. See Figures 3 and 6.
NOTE: The color of the wires will not be consistent. Make sure to locate the specific terminal cavities.
7. Starting at the connector end, measure 7 in (178 mm) down all four (4) wires and mark the location. See Figure 7.
8. Cut all four (4) wires at their marked location. See Figure 8.
9. Apply a dual wall heat shrink tube over the ends of all four (4) wires, that will remain in the harness, and pinch off the ends. See Figure 9.
10. Using electrical tape, tape the four (4) wires, that the heat shrink tubes were just applied, to the harness as shown in Figure 10.
NOTE: The following Steps will create a twisted pair of communication wires.
11. Strip back .5 in (13 mm) of wire insulation from the ends of the 4 wires that are left going back into the harness connector.
12. Measure 2 in (50 mm) from the connector up the wires located in cavities 25 and 37 and apply electrical tape. See Figure 11. See Figure 12 for terminal cavity locations.
NOTE: Make sure the wires between the connector body and the tape installed are not twisted and no tension is being applied on the connector terminals.
NOTE: Terminals and wires removed for clearer terminal cavity locations.
13. Measure 2 in (50 mm) up from the first piece of electrical tape applied and apply another piece of electrical tape. Holding the lower piece of electrical tape twist the pair of wires four (4) times.
See Figure 13.
NOTE: Make sure to hold the piece of electrical tape closest to the connector when twisting the wires and that there are at least four (4) twists, within the 2 in (50 mm) measured, between the two (2) pieces of electrical tape that were applied.
14. Repeat Steps 12 and 13 to the other two wires from cavities 26 and 38. See Figures 12 and 14.
15. Twist together wires from cavities 25 and 26 and install a butt connector over the connection and crimp the wires. See Figures 15 and 16.
16. Twist together wires from cavities 37 and 38 and install a butt connector over the connection and crimp the wires. See Figures 15 and 16.
NOTE: Terminals and wires removed for clearer terminal cavity locations.
17. Install a dual wall heat shrink tube over both butt connectors and heat tube and pinch off the ends as shown in Figure 17.
18. Using electrical tape, secure both sets of crimped wires to the circuits just created, as shown in Figure 18.
19. Remove any excess electrical tape from the harness that was left behind when opening up the harness.
20. Lay the twisted pair of wires along the wiring harness and tape the harness back up, including the twisted pair of wires. See Figure 19.
21. Install the auxiliary climate control upfitter harness back into the loose item kit and put the kit back in the vehicle. See Figure 20.
22. Repair complete.
FOR VEHICLES WITH INOPERATIVE DEFROSTER
23. Release the clips and remove the finish panel and the cup holder. See Figure 21.
24. Remove the bolts from the right hand (RH) trim panel. See Figure 22.
25. Remove the cover from the RH trim panel as shown in Figure 23.
26. Remove the bolts and the RH trim panel. See Figure 24.
27. Lower the glove box door.
28. Locate connector C2237 as shown in Figure 25.
29. Release connector C2237 from the retaining slot on the auxiliary fuse panel and position the auxiliary climate control upfitter harness downward. See Figure 26.
30. Disconnect and lower the auxiliary climate control upfitter harness down far enough to gain access to approximately 12 in (305 mm) of the harness. See Figure 27.
31. Perform Steps 3 through 20 on the auxiliary climate control upfitter harness. Then, proceed to Step 32.
32. Route the auxiliary climate control upfitter harness back into position. Connect the harness back to connector C2237 and secure the locking latch. Then re-attach the harness to the slot on the auxiliary fuse panel. See Figure 28.
NOTE: Make sure the harness is still routed towards the firewall,making sure that it will not come into contact with any moving components or sharp edges.
33. To re-assemble, reverse Steps 23 through 27.
34. Operate and verify the front HVAC defrost system operation. Repair complete.
IMPORTANT NOTE: Federal law prohibits selling motor vehicle parts or components that are under safety, compliance, or emissions recall. Unless a part is requested to be returned to Ford, all parts replaced under this FSA must be scrapped in accordance with all applicable local, state and federal environmental protection and hazardous material regulations. Refer to the Parts Retention, Return, & Scrapping section of the FSA dealer bulletin for further information.
23C02 – CERTAIN 2023 FORD TRANSIT – AUXILIARY WIRE HARNESS
Chronology of Defect / Noncompliance Determination
Provide the chronology of events leading up to the defect decision or test data for the noncompliance decision.
January – February 2023
On January 19, 2023, Ford’s Critical Concern Review Group (CCRG) opened an investigation into reports of inoperative HVAC systems on certain 2023 model year Transit vehicles. The reports of inoperative HVAC systems had been received from body builders (“upfitters”) of the Transit vehicles. The affected vehicles are produced by Ford and then modified or upfit by vehicle body builders. If ordered, Ford supplies a Special Service Kit that comes with several wire harnesses, including an auxiliary wire harness that can connect to the Controller Area Network (CAN) bus. This auxiliary wire harness provides additional inputs and outputs for upfitters to use. Initial investigations included a visit to an upfitter location to understand how the upfitter used the auxiliary wire harness.
The CCRG investigation found that certain Transit vehicles built between November 2, 2022, and January 28, 2023, will have an inoperable HVAC system, including defrost/defog functionality, after the upfitter installs the auxiliary wire harness. Subsequent CCRG investigation determined that the auxiliary wire harness was missing a twisted pair loop which resulted in an open communication loop, preventing the HVAC system from receiving any communications and rendering the HVAC system inoperative. If an upfitter does not use the auxiliary wire harness and uses the wire harness originally equipped on the vehicle, the HVAC system will work.
A variety of Transit vehicles, including chassis cab units and vans, received the auxiliary wire harness without the twisted pair loop. When the upfitter installs the auxiliary wire harness provided by Ford, the HVAC system will not operate. Without a functioning HVAC system, defrost/defog functionality is not available and the vehicle will not conform to FMVSS No. 103 Windshield Defrosting and Defogging Systems.
Ford is aware of 35 reports related to this concern, received between January 14, 2023 and February 11, 2023.
On February 17, 2023, Ford’s Field Review Committee reviewed the concern and approved a field action.
Ford is not aware of any reports of accident or injury related to this condition.
###
1 Affected Product
Vehicle
MAKE | MODEL | YEAR |
FORD | TRANSIT | 2023 |
11 Associated Documents
Miscellaneous Document – Chronology of Defect / Noncompliance Determination
RMISC-23V122-1900.pdf 125.42KB
Manufacturer Notices(to Dealers,etc) – Advance Notice re NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Advance Notice Compliance Recall 23C02 Certain 2023 Model Year Transit Wiring Harness Missing Jumper Loop
Recall Acknowledgement
RCAK-23V122-8422.pdf 645.306KB
Noncompliance Notice 573 Report
RCLRPT-23V122-9836.PDF 214.195KB
ISSUED Interim Owner Notification Letter(Part 577)
Manufacturer Notices(to Dealers,etc) – Dealer Bulletin re NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Compliance Recall 23C02 – Supplement #1 Certain 2023 Model Year Transit Wiring Harness Missing Jumper Loop
RCMN-23V122-7145.pdf 4633.722KB
Manufacturer Notices(to Dealers,etc) – Dealer Bulletin re NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Compliance Recall 23C02 Certain 2023 Model Year Transit Wiring Harness Missing Jumper Loop
RCMN-23V122-3925.pdf 4580.195KB
ISSUED Owner Notification Letter(Part 577)
RCONL-23V122-8755.pdf 52.296KB
Recall Quarterly Report #1, 2023-2
RCLQRT-23V122-9281.PDF 211.14KB
Recall Quarterly Report #2, 2023-3
RCLQRT-23V122-6922.PDF 211.382KB
Recall Quarterly Report #3, 2023-4
RCLQRT-23V122-7070.PDF 211.473KB
Latest Recalls Documents
For the Latest and Most Recent Recalls Information Visit the link below…
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=23V122&docType=RCL
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- 💻Note: (About UPDATE) ANCEL FX2000 car scanner diasgnostic tool can be used directly as it comes with existed software, You don't need to register or update beforethe first use. It's recommended to update your scanner only when it fails to work on your car, or it's slow to load all menus or if you need newer software version. 📢Software update supports WIN XP, 7, 8, 10 operation systems only., but not for Mac and ios system.
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- [Transform Your Car Care Experience] - With BLCKTEC, instantly become your own professional mechanic. Effortlessly read and clear your car’s trouble codes and check engine light, ensuring your vehicle stays in top condition.
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Last update on 2024-04-01 / Affiliate links / Images from Amazon Product Advertising API
This product presentation was made with AAWP plugin.
SEOCONTENT-START
March 2023
01217
23C02 NP/DTB123C021
Ford Motor Company
Ford Customer Service Division
P. O. Box 1904
Dearborn, Michigan 48121 1904
1 of 4
A/1/000001/1
© Copyright 2023 Ford Motor Company
771794746939 A/1/000001/1
JOHN A. SAMPLE
123 SAMPLE ST
SAMPLE CITY, MI 12345-6789
* * * IMPORTANT SAFETY RECALL * * *
Compliance Recall Notice 23C02 / NHTSA Recall 23V122
2023 Transit
Your Vehicle Identification Number (VIN):
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Ford Motor Company has decided that your vehicle, with the VIN shown above, fails to conform to
Federal Motor Vehicle Safety Standard (FMVSS) 103 Windshield Defrosting and Defogging Systems.
We apologize for this situation and want to assure you that, with your assistance, we will correct this
condition. Our commitment, together with your dealer, is to provide you with the highest level of service
and support.
What is the issue? Customers that ordered a Ford Special Service Kit received an auxiliary wire
harness that can connect to the Controller Area Network (CAN) bus. The
auxiliary harness also provides additional inputs and outputs for upfitters to
use. When the auxiliary wiring harness is connected, the vehicle’s Heating,
Ventilation and Air Conditioning (HVAC) system may not function, including
the defrost/defog function on the vehicle.
What is the risk? If the auxiliary wire harness is installed in a vehicle, the HVAC system will not
function. Loss of the ability to control the defrost or defog function may
decrease the driver’s visibility under certain driving conditions, increasing the
risk of a crash.
What will Ford and
your dealer do?
Ford Motor Company is working closely with its suppliers to produce parts for
this repair. When parts become available, Ford Motor Company will notify
you via mail to schedule a service appointment with your dealer for repairs to
be completed free of charge (parts and labor). Parts are anticipated to be
available 3rd quarter 2023.
What should you do? Do not install the auxiliary wiring harness from the Special Service Kit. If the
Special Service Kit has not been installed and you have a non-functioning
HVAC system, please contact your dealer for an appointment.
01217
23C02 NP/DTB123C021
What should you do?
(continued)
When parts are available 3rd quarter 2023, Ford Motor Company will send
you a letter to inform you and to schedule a service appointment at that time.
Ford has not issued instructions to stop driving your vehicle under this
compliance recall. When parts are available, you should contact your dealer
for an appointment to have your vehicle remedied as soon as practicable.
If you do not already have a servicing dealer, you can access
ford.com/support for dealer addresses, maps, and driving instructions.
If you are still having difficulty getting your vehicle repaired in a reasonable
time or without charge, you may write the Administrator, National Highway
Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C.
20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236
(TTY: 1-800-424-9153) or go to NHTSA.gov. Reference NHTSA Safety
Recall 23V122.
Please note: Federal law requires that any vehicle lessor receiving this
recall notice must forward a copy of this notice to the lessee within ten
days.
NOTE: You can receive information about Recalls and Customer Satisfaction
Programs through our FordPass App. The app can be downloaded through
the App Store or Google Play. In addition, there are other features such as
reserving parking in certain locations and controlling certain functions on your
vehicle (lock or unlock doors, remote start) if it is equipped to allow control.
Thank you for your attention to this important matter.
Ford Customer Service Division
© Copyright 2023 Ford Motor Company
2 of 4
A/2/000001/1
3 of 4
A/3/000001/1
01217
23C02 NP/DTB123C021
* * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * *
Cumplimiento Aviso de Campaña 23C02 / Campaña 23V122 de la NHTSA
2023 Transit
Número de identificación del vehículo (VIN):
Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad de Tránsito y Vehículos
Motorizados de los EE. UU.
Ford Motor Company ha determinado que su vehículo, con el VIN que aparece más arriba, no cumple
con la norma federal de seguridad para vehículos de motor (FMVSS) 103 Sistemas de
desempañador/descarchador del parabrisa.
Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema.
Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel.
¿Cuál es el
problema?
Los clientes que pidieron un kit de servicio especial Ford recibieron un arnés
auxiliar que se puede conectar al bus de la red de controladores (CAN). El
arnés auxiliar también proporciona entradas y salidas adicionales para que
sean utilizadas por los encargados del reacondicionamiento. Cuando el arnés
auxiliar se conecta al sistema de calefacción, ventilación y aire acondicionado
(HVAC) del vehículo, este podría no funcionar, incluida la función de
desempañador/descarchador del vehículo.
¿Qué riesgo existe? Si se instala el arnés auxiliar en un vehículo, el sistema HVAC no funcionará.
La pérdida de capacidad de controlar la función de desempañador o
descarchador podría reducir la visibilidad del conductor en determinadas
condiciones de manejo, lo cual aumenta el riesgo de choque.
¿Qué medidas
adoptarán Ford y su
distribuidor?
Ford Motor Company colabora estrechamente con sus proveedores para
fabricar las piezas para esta reparación. Cuando estas estén disponibles, Ford
Motor Company le avisará mediante correo para programar una cita de servicio
con su distribuidor y así realizar las reparaciones sin costo alguno (piezas y
mano de obra). Se prevé que las piezas estarán disponibles el 3er trimestre de
2023.
¿Qué debe hacer? No instale el arnés auxiliar del kit de servicio especial. Si no se ha instalado el
kit de servicio especial y tiene un sistema HVAC que no funciona, póngase en
contacto con su distribuidor para agendar una cita.
Marzo de 2023
Ford Motor Company
División de Servicio al Cliente de Ford
P. O. Box 1904
Dearborn, Michigan 48121
© Copyright 2023 Ford, División de Servicio al Cliente
771794746939 A/3/000001/1
JOHN A. SAMPLE
123 SAMPLE ST
SAMPLE CITY, MI 12345-6789
4 of 4
A/4/000001/1
01217
23C02 NP/DTB123C021
¿Qué debe hacer?
(continuación)
Cuando las piezas estén disponibles el 3er trimestre de 2023, Ford Motor
Company le enviará una carta para informarle y programar una cita de servicio
en ese momento.
Para esta campaña de conformidad, Ford no ha emitido instrucciones de dejar
de manejar el vehículo. Cuando las piezas se encuentren disponibles, deberá
ponerse en contacto con su distribuidor a fin de programar una cita para
solucionar este problema lo más pronto posible.
Si aún no tiene un distribuidor para realizar el servicio, puede acceder a
ford.com/support para conocer las direcciones de los distribuidores, ver mapas
y obtener las instrucciones para llegar.
Si continúa con dificultades para reparar su vehículo en un tiempo razonable o
sin cargo, le sugerimos que escriba al Administrador, National Highway Traffic
Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 o
bien que llame sin cargo a la línea directa de seguridad vehicular al
1-888-327-4236 (TTY: 1-800-424-9153) o visite NHTSA.gov. Referencia:
Campaña de seguridad 23V122 de la NHTSA.
Tenga presente que: La ley federal exige que los arrendadores de
vehículos que reciban este aviso de campaña envíen una copia del mismo
al arrendatario en un plazo de diez días.
NOTA: Puede recibir información sobre las campañas y los programas de
satisfacción del cliente a través de la aplicación FordPass. La aplicación se
puede descargar a través de App Store o Google Play. Adicionalmente, existen
otras funciones como reserva de estacionamientos en determinados lugares,
además de control de ciertas funciones en el vehículo (bloqueo o desbloqueo
de puertas, arranque remoto) si así está equipado para permitir el control.
Gracias por su atención en este asunto sumamente importante.
Ford, División de Servicio al Cliente
© Copyright 2023 Ford, División de Servicio al Cliente
**************************************************************************************************************
April 2023
08892
23C02 NI/DTB123C021
Ford Motor Company
Ford Customer Service Division
P. O. Box 1904
Dearborn, Michigan 48121 1904
1 of 4
A/1/000001/1
© Copyright 2023 Ford Motor Company
771809447515 A/1/000001/1
JOHN A. SAMPLE
123 SAMPLE ST
SAMPLE CITY, MI 12345-6789
* * * IMPORTANT SAFETY RECALL * * *
Compliance Recall Notice 23C02 / NHTSA Recall 23V122
2023 Transit
Your Vehicle Identification Number (VIN):
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Ford Motor Company has decided that your vehicle, with the VIN shown above, fails to conform to
Federal Motor Vehicle Safety Standard (FMVSS) 103 Windshield Defrosting and Defogging Systems.
We apologize for this situation and want to assure you that, with your assistance, we will correct this
condition. Our commitment, together with your dealer, is to provide you with the highest level of service
and support.
What is the issue? Customers who ordered a Ford Special Service Kit received an auxiliary wire
harness that can connect to the Controller Area Network (CAN) bus. The
auxiliary harness also provides additional inputs and outputs for upfitters to
use. When the auxiliary wiring harness is connected, the vehicle’s Heating,
Ventilation and Air Conditioning (HVAC) system will not function, including
loss of the ability to control the defrost or defog function.
What is the risk? Loss of the ability to control the defrost or defog function may decrease the
driver’s visibility under certain driving conditions, increasing the risk of a
crash.
What will Ford and
your dealer do?
Ford Motor Company has authorized your dealer to repair the auxiliary wire
harness by modifying the wire harness to include the necessary twisted loop
so that the HVAC system will function as required by FMVSS No. 103 free of
charge (parts and labor).
How long will it take? The time needed for this repair is less than one-half day. However, due to
service scheduling requirements, your dealer may need your vehicle for a
longer period of time.
What should you do? Please call your dealer without delay and request a service date for Recall
23C02. Provide the dealer with your VIN, which is printed near your name at
the beginning of this letter.
Ford has not issued instructions to stop driving your vehicle under this
compliance recall. You should contact your dealer for an appointment to
have your vehicle remedied as soon as practicable.
08892
23C02 NI/DTB123C021
What should you do?
(continued)
If you do not already have a servicing dealer, you can access
ford.com/support for dealer addresses, maps, and driving instructions.
Ford Motor Company wants you to have this compliance recall completed on
your vehicle. The vehicle owner is responsible for making arrangements to
have the work completed. Therefore, please have this recall performed as
soon as possible.
Please note: Federal law requires that any vehicle lessor receiving this
recall notice must forward a copy of this notice to the lessee within ten
days.
NOTE: You can receive information about Recalls and Customer Satisfaction
Programs through our FordPass App. The app can be downloaded through
the App Store or Google Play. In addition, there are other features such as
reserving parking in certain locations and controlling certain functions on your
vehicle (lock or unlock doors, remote start) if it is equipped to allow control.
Have you previously
paid for this repair?
If you have previously paid for a repair that addresses the issue described in
this letter, you still need to have this recall performed to ensure the correct
procedures were used.
You may be eligible for a refund of previously paid repairs. Refunds will only
be provided for service related to modifying the wire harness to include the
necessary twisted loop. To verify eligibility and expedite reimbursement, give
your paid original receipt to your dealer.
Refund requests may also be sent directly to Ford Motor Company. To
request your refund from Ford, send the refund request with all required
documentation, including your original repair receipt (no photocopies), to
Ford Motor Company at P.O. Box 6251, Dearborn, Michigan 48121-6251.
Refund requests mailed to this address may take up to 60 days to process.
Your original receipt will be returned to you.
Detailed information regarding eligibility for Ford’s reimbursement program
and documentation requirements may be obtained by contacting the Ford
Customer Relationship Center at 1-866-436-7332.
Can we assist you
further?
If you have difficulties getting your vehicle repaired promptly and without
charge, please contact your dealership’s Service Manager for assistance.
RETAIL OWNERS: If you have questions or concerns, please contact our
Ford Customer Relationship Center at 1-866-436-7332 and one of our
representatives will be happy to assist you. If you wish to contact us through
the Internet, our address is ford.com/support.
For the hearing impaired call 1-800-232-5952 (TDD). Representatives are
available Monday through Friday: 8:00 AM – 8:00 PM (Eastern Time).
FLEET OWNERS: If you have questions or concerns, please contact our
Ford Pro Contact Center at 1-800-34-FLEET, choose Option #1, and one
of our representatives will be happy to assist you. If you wish to contact us
through the Internet, our address is fleet.ford.com.
Representatives are available Monday through Friday: 7:00 AM – 11:00 PM
and Saturday 7:00 AM – 5:00 PM (Eastern Time).
If you are still having difficulty getting your vehicle repaired in a reasonable
time or without charge, you may write the Administrator, National Highway
Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C.
20590 or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY:
1-800-424-9153) or go to NHTSA.gov. Reference NHTSA Safety Recall
23V122.
Thank you for your attention to this important matter.
Ford Customer Service Division
© Copyright 2023 Ford Motor Company
2 of 4
A/2/000001/1
3 of 4
A/3/000001/1
08892
23C02 NI/DTB123C021
* * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * *
Cumplimiento Aviso de Campaña 23C02 / Campaña 23V122 de la NHTSA
2023 Transit
Número de identificación del vehículo (VIN):
Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad de Tránsito y Vehículos
Motorizados de los EE. UU.
Ford Motor Company ha determinado que su vehículo, con el VIN que aparece más arriba, no cumple
con la norma federal de seguridad para vehículos de motor (FMVSS) 103 Sistemas de desempañador
y descarchador del parabrisa.
Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema.
Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel.
¿Cuál es el
problema?
Los clientes que pidieron un kit de servicio especial Ford recibieron un arnés
auxiliar que se puede conectar al bus de la red de controladores (CAN). El
arnés auxiliar también proporciona entradas y salidas adicionales para que
sean utilizadas por los encargados del reacondicionamiento. Cuando se
conecta el arnés auxiliar, el sistema de calefacción, ventilación y aire
acondicionado (HVAC) del vehículo no funcionará, incluida pérdida de la
capacidad de controlar la función de desempañador o descarchador.
¿Qué riesgo existe? La pérdida de la capacidad de controlar la función de desempañador o
descarchador podría reducir la visibilidad del conductor en determinadas
condiciones de manejo, lo cual aumenta el riesgo de choque.
¿Qué medidas
adoptarán Ford y su
distribuidor?
Ford Motor Company ha autorizado a su distribuidor a reparar el arnés
auxiliar mediante la modificación del arnés auxiliar para que incluya el lazo
trenzado necesario de modo que el sistema HVAC funcione según lo exige
la FMVSS n.° 103, sin costo alguno (piezas y mano de obra).
¿Cuánto tiempo
tomará?
El tiempo necesario para reparar será menos de medio día. Sin embargo,
debido a los requisitos de planificación de servicio, es posible que su
distribuidor tarde un poco más.
¿Qué debe hacer? Llame de inmediato al distribuidor y solicite una fecha de servicio para
realizar la Campaña 23C02. Proporcione el VIN a su distribuidor, el cual está
impreso debajo de sus datos al comienzo de esta carta.
Para esta campaña de conformidad, Ford no ha emitido instrucciones de dejar
de manejar el vehículo. Deberá ponerse en contacto con su distribuidor a fin
de programar una cita para solucionar este problema lo más pronto posible.
Abril de 2023
Ford Motor Company
División de Servicio al Cliente de Ford
P. O. Box 1904
Dearborn, Michigan 48121
© Copyright 2023 Ford, División de Servicio al Cliente
771809447515 A/3/000001/1
JOHN A. SAMPLE
123 SAMPLE ST
SAMPLE CITY, MI 12345-6789
4 of 4
A/4/000001/1
08892
23C02 NI/DTB123C021
¿Qué debe hacer?
(continuación)
Si aún no tiene un distribuidor para realizar el servicio, puede acceder a
ford.com/support para conocer las direcciones de los distribuidores, ver
mapas y obtener las instrucciones para llegar.
Ford Motor Company le recomienda realizar esta campaña de cumplimiento
en su vehículo. El propietario del vehículo es responsable de efectuar los
arreglos necesarios para llevar a cabo el trabajo. Por lo tanto, le solicitamos
que realice esta campaña lo antes posible.
Tenga presente que: La ley federal exige que los arrendadores de
vehículos que reciban este aviso de campaña envíen una copia del
mismo al arrendatario en un plazo de diez días.
NOTA: Puede recibir información sobre las campañas y los programas de
satisfacción del cliente a través de la aplicación FordPass. La aplicación se
puede descargar a través de App Store o Google Play. Adicionalmente,
existen otras funciones como reserva de estacionamientos en determinados
lugares, además de control de ciertas funciones en el vehículo (bloqueo o
desbloqueo de puertas, arranque remoto) si así está equipado para permitir
el control.
¿Ha pagado
anteriormente por
esta reparación?
Si usted ha pagado previamente por una reparación que aborda el problema
descrito en esta carta, igualmente deberá realizar esta campaña a fin de
asegurarse de que se hayan realizado los procedimientos correctos.
Es posible que cumpla con los requisitos para recibir un reembolso por las
reparaciones pagadas previamente. Solo se otorgarán reembolsos por
servicios relacionados con la modificación del arnés para incluir el lazo
trenzado necesario. Para comprobar si cumple con los requisitos y agilizar el
reembolso, proporcione el recibo de pago original a su distribuidor.
También puede enviar las solicitudes de reembolso directamente a
Ford Motor Company. Para solicitar un reembolso a Ford, envíe la solicitud
con toda la documentación requerida, incluido el recibo original de la
reparación (no envíe fotocopias), a Ford Motor Company, P.O. Box 6251,
Dearborn, Michigan 48121-6251. El procesamiento de las solicitudes de
reembolso enviadas a esta dirección puede tardar hasta 60 días. Su recibo
original le será regresado.
Comuníquese con el Centro de Relación con Clientes al 1-866-436-7332
para obtener información detallada relacionada con el programa de
reembolso de Ford y los requisitos de documentación.
¿Podemos hacer
algo más por usted?
Si tiene problemas para reparar de inmediato su vehículo y sin costo alguno,
comuníquese con el Gerente de Servicio de su distribuidor para solicitar
ayuda.
PROPIETARIOS MINORISTAS: Si tiene dudas o preguntas, comuníquese
con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332 y
uno de nuestros representantes con gusto lo atenderá. Si desea
comunicarse con nosotros a través de Internet, nuestra dirección es
ford.com/support. Las personas con problemas de audición pueden llamar al 1-800-232-5952
(TDD). Los representantes atienden de lunes a viernes, de 8:00 a.m. a
8:00 p.m. (hora del este).
PROPIETARIOS DE FLOTAS: Si tiene dudas o preguntas, comuníquese
con nuestro Centro de contacto de Ford Pro al 1-800-34-FLEET, elija la
opción n.° 1 y uno de nuestros representantes con gusto lo atenderá. Si
desea comunicarse con nosotros a través de Internet, nuestra dirección es
fleet.ford.com.
Los representantes atienden de lunes a viernes de 7:00 a.m. a 11:00 p.m. y
sábado de 7:00 a.m. a 5:00 p.m. (hora del este).
Si continúa con dificultades para reparar su vehículo en un tiempo razonable
o sin cargo, le sugerimos que escriba al Administrador, National Highway
Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C.
20590 o bien que llame sin cargo a la línea directa de seguridad vehicular al
1-888-327-4236 (TTY: 1-800-424-9153) o visite NHTSA.gov. Referencia:
Campaña de seguridad 23V122 de la NHTSA.
Gracias por su atención en este asunto sumamente importante.
Ford, División de Servicio al Cliente
© Copyright 2023 Ford, División de Servicio al Cliente
**************************************************************************************************************
Ó Copyright 2023 Ford Motor Company
Stacy L. Balzer Ford Motor Company
Operating Director P. O. Box 1904
Service Engineering Operations Dearborn, Michigan 48121
Ford Customer Service Division
February 27, 2023
TO: All U.S. Ford and Lincoln Dealers
SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Advance Notice
Compliance Recall 23C02
Certain 2023 Model Year Transit
Wiring Harness Missing Jumper Loop
AFFECTED VEHICLES
Vehicle Model Year Assembly Plant Build Dates
Transit 2023 Kansas City November 2, 2022 through January 28, 2023
Affected vehicles are identified in OASIS and FSA VIN Lists.
REASON FOR THIS COMPLIANCE RECALL
For certain 2023 Model year Transit vehicles, Ford shipped a Special Service Kit that contains an
auxiliary wiring harness for upfit or alterations. If the auxiliary wire harness is installed into the
vehicle, including chassis cab units and vans, the HVAC system will not function as required by
Federal Motor Vehicle Safety Standard (FMVSS) No. 103 Windshield Defrosting and Defogging
Systems, due to incorrect wiring in the auxiliary wiring harness’ connector. Loss of the ability to control
the defrost or defog function may decrease the driver’s visibility under certain driving conditions,
increasing the risk of a crash.
SERVICE ACTION
DO NOT DEMONSTRATE OR DELIVER any new in-stock vehicles involved in this compliance recall.
A complete Dealer Bulletin will be provided to dealers the 3rd quarter 2023 when it is anticipated that
parts ordering information and repair instructions will be available to support this compliance recall.
IMPORTANT: Dealers should open a Repair Order (RO) only when a full dealer bulletin is
published. Opening an RO against an Awareness or Advance Notice will result in warranty
rejections against a recall.
CUSTOMER NOTIFICATION
Owners of record will be notified via first-class mail that parts will not be available until 3rd quarter
2023. Once parts become available, customers will then be notified via first-class mail to schedule a
service appointment with their dealer.
PLEASE NOTE:
Federal law requires dealers to complete this recall service before a new vehicle is delivered to
the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of
up to $26,315 per vehicle. Correct all vehicles in your new vehicle inventory prior to delivery.
DEALER-OPERATED RENTAL VEHICLES
The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental
company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please
consult your legal counsel for legal advice.
Ó Copyright 2023 Ford Motor Company
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician
System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or
listed under the SSSC tab.
Sincerely,
Stacy L. Balzer
**************************************************************************************************************
Ó Copyright 2023 Ford Motor Company
Stacy L. Balzer Ford Motor Company
Operating Director P. O. Box 1904
Service Engineering Operations Dearborn, Michigan 48121
Ford Customer Service Division
April 3, 2023
TO: All U.S. Ford and Lincoln Dealers
SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Compliance Recall 23C02 – Supplement #1
Certain 2023 Model Year Transit
Wiring Harness Missing Jumper Loop
New! REASON FOR THIS SUPPLEMENT
• Labor time was added for submitting the attestation.
• Supplement number added to the attachments.
AFFECTED VEHICLES
Vehicle Model Year Assembly Plant Build Dates
Transit 2023 Kansas City November 2, 2022 through January 28, 2023
US population of affected vehicles is 4,809. Affected vehicles are identified in OASIS and FSA VIN
Lists.
REASON FOR THIS COMPLIANCE RECALL
For certain 2023 Model year Transit vehicles, Ford shipped a Special Service Kit that contains an
auxiliary wiring harness for upfit or alterations. If the auxiliary wire harness is installed into the vehicle,
including chassis cab units and vans, the HVAC system will not function as required by Federal Motor
Vehicle Safety Standard (FMVSS) No.103 Windshield Defrosting and Defogging Systems, due to
incorrect wiring in the auxiliary wiring harness connector. Loss of the ability to control the defrost or
defog function may decrease the driver’s visibility under certain driving conditions, increasing the risk
of a crash.
SERVICE ACTION
Dealers are to repair the auxiliary wiring harness so the HVAC system will function as required by
FMVSS No. 103. This service must be performed on all affected vehicles at no charge to the vehicle
owner. If the upfitter chooses to repair the auxiliary wiring harness on their own, a letter of Attestation
is included as an attachment for their completion to close out this recall. Once the letter has been
returned to the dealer, the dealer should create an SSSC general contact and attach the signed
attestation letter. (This can be one letter with multiple VINs or just one VIN).
OWNER NOTIFICATION MAILING SCHEDULE
Owner letters are expected to be mailed the week of April 11, 2023. Dealers should repair any
affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.
PLEASE NOTE:
Federal law requires dealers to complete this recall service before a new vehicle is delivered to
the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of
up to $26,315 per vehicle. Correct all vehicles in your new vehicle inventory before delivery.
Ó Copyright 2023 Ford Motor Company
New! ATTACHMENTS
Attachment I: Administrative Information
Attachment II: Labor Allowances and Parts Ordering Information
Attachment III: Technical Information
Attachment IV: Self Attestation for Upfitters
Owner Notification Letters
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician
System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or
listed under the SSSC tab.
Sincerely,
Stacy L. Balzer
Ó Copyright 2023 Ford Motor Company
ATTACHMENT I
Page 1 of 3
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Compliance Recall 23C02 – Supplement #1
Certain 2023 Model Year Transit
Wiring Harness Missing Jumper Loop
MOBILE REPAIR RECOMMENDATIONS
• Confirm with the customer a mobile repair is feasible.
• Check OASIS before going to the customer’s home or business to confirm if any other
outstanding FSA needs to be completed.
• Transportation – due to the simplicity of this repair, a specialty vehicle is not required.
MOBILE REPAIR ADDITIONAL INFORMATION
Please ensure the technician brings the following to the mobile repair destination:
• Printed Technical Instructions.
• Printed Repair/Work Order or any other necessary documentation as customer copy(s)
o Documents could also be emailed to the customer.
• Shirt/uniform and vehicle graphic with the dealership or Ford logos are recommended.
MOBILE REPAIR QUESTIONS AND ASSISTANCE
• Refer to Electronic Field Communication – EFC12071 2023 Remote Experience Program.
OASIS ACTIVATION
OASIS will be activated on March 30, 2023.
FSA VIN LISTS ACTIVATION
FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com March 30, 2023.
Owner names and addresses will be available by April 11, 2023.
NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle
registration records. The use of such motor vehicle registration data for any purpose other than in
connection with this recall is a violation of law in several states, provinces, and countries. Accordingly,
you must limit the use of this listing to the follow-up necessary to complete this recall.
SOLD VEHICLES
• Ford has not issued instructions to stop selling/delivering or driving used vehicles under this
compliance recall. Owners should contact their dealers for an appointment to have their
vehicles remedied as soon as practicable.
• Immediately contact any of your affected customers whose vehicles are not on your VIN list
but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when
available) and schedule a service date.
• Correct other affected vehicles identified in OASIS which are brought to your dealership.
• Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle
inventory.
Ó Copyright 2023 Ford Motor Company
ATTACHMENT I
Page 2 of 3
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Compliance Recall 23C02 – Supplement #1
Certain 2023 Model Year Transit
Wiring Harness Missing Jumper Loop
STOCK VEHICLES
• Correct all affected units in your new vehicle inventory before delivery.
• Use OASIS to identify any affected vehicles in your used vehicle inventory.
DEALER-OPERATED RENTAL VEHICLES
The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental
company from selling, renting, or leasing vehicles subject to a safety or compliance recall. Please
consult your legal counsel for legal advice.
TITLE BRANDED / SALVAGED VEHICLES
Affected title-branded and salvaged vehicles are eligible for this recall.
OWNER REFUNDS
• This safety recall must still be performed, even if the owner has paid for a previous
repair. Claiming a refund will not close the recall on the vehicle.
• Ford Motor Company is offering a refund for owner-paid repairs covered by this recall if the
repair was performed before the date indicated in the reimbursement plan, which is posted
with this bulletin. Owners are directed to seek reimbursement through authorized dealers or, at
their option, directly through Ford Motor Company at P.O. Box 6251, Dearborn, MI 48121-
6251.
• Dealers are also pre-approved to refund owner-paid emergency repairs that were performed
away from an authorized servicing dealer after the end date specified in the reimbursement
plan. Non-covered repairs, or those judged by Ford to be excessive, will not be reimbursed.
• Refunds will only be provided for the cost associated with repairing the auxiliary wiring harness
so the HVAC system will function as required by FMVSS No. 103.
RENTAL VEHICLES
• Rental vehicles are not approved for this program.
PICK-UP AND DELIVERY
All customers affected by this program have the option of complimentary Vehicle Pick-up & Delivery
service (at participating dealers) in lieu of a rental vehicle. Refer to EFC12071, 2023 Remote
Experience Program, Pickup & Delivery (PDL) Offset section for additional details.
Ó Copyright 2023 Ford Motor Company
ATTACHMENT I
Page 3 of 3
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Compliance Recall 23C02 – Supplement #1
Certain 2023 Model Year Transit
Wiring Harness Missing Jumper Loop
CLAIMS PREPARATION AND SUBMISSION
• Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty
Solution (OWS) online.
o When entering claims, select claim type 31: Field Service Action. The FSA number
(23C02) is the subcode.
o For additional claims preparation and submission information, refer to the Recall and
Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
• Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a
separate repair line from the FSA with the same claim type and subcode as described in Claim
Entry above.
IMPORTANT: Click the Related Damage Indicator radio button.
• Refunds: Submit refunds on a separate repair line.
– Program Code: 23C02 – Misc. Expense: ADMIN
– Misc. Expense: REFUND – Misc. Expense: 0.2 Hrs.
o Multiple refunds should be submitted on one repair line and the invoice details for each
repair should be detailed in the comments section of the claim.
• Pickup & Delivery: Refer to EFC12071, 2023 Remote Experience Program, Pickup &
Delivery (PDL) Offset section for additional details.
• Mobile Repair: Refer to Electronic Field Communication – EFC12071 2023 Remote
Experience Program.
• Provision for Locally Obtained Supplies: Includes Electrical Tape, Motorcraft Uninsulated
Butt Connectors (22-16 AWG), Motorcraft Dual Wall, Adhesive-Lined Heat Shrinkable Tubing
(22-18 AWG) and mobile repair supplies (electrical tape and a clean lint free shop towel).
Submit on the same line as the repair.
o Program Code: 23C02
o Misc. Expense: OTHER
o Misc. Expense: Claim up to $10.00
Ó Copyright 2023 Ford Motor Company
ATTACHMENT II
Page 1 of 1
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Compliance Recall 23C02 – Supplement #1
Certain 2023 Model Year Transit
Wiring Harness Missing Jumper Loop
New! LABOR ALLOWANCES
Description Labor Operation Labor Time
Check HVAC Operation – If Pass – No Special Service Kit
auxiliary harness is available in vehicle – Close Recall
23C02A 0.3 Hours
Check HVAC Operation – If Pass – Special Service Kit
auxiliary harness is available with vehicle. Modify Special
Service Kit harness by creating a Jumper using current
wires from Special Service Kit harness – Do not install
harness
23C02B 0.8 Hours
Check HVAC Operation – If does not pass and Special
Service Kit harness is already installed, take harness
connector out of glove box area, create jumper using current
wires from harness. Plug in harness connector behind glove
box.
23C02C 1.0 Hours
Attestation Labor Time – Time to submit attestation form
and close recall.
23C02W 0.2 Hours
PARTS REQUIREMENTS / ORDERING INFORMATION
Parts are not required to complete this repair.
Obtain the parts below locally:
Part Number Description Quantity Needed
Obtain Locally
Electrical Tape
Motorcraft Uninsulated Butt Connectors
(22-16 AWG)
Motorcraft Dual Wall, Adhesive-Lined Heat
Shrinkable Tubing (22-18 AWG)
As Required – Claim as Misc.
Other
ATTACHMENT III
PAGE 1 OF 16
COMPLIANCE RECALL 23C02-S1
CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
03/2023
CERTAIN 2023 MODEL YEAR TRANSIT VEHICLES — WIRING HARNESS
MISSING JUMPER LOOP
SERVICE PROCEDURE
Unique Tool List:
23048Y
FACTORY SHIPPED
LOOSE ITEM KIT
AUXILIARY CLIMATE
CONTROL UPFITTER
HARNESS
FIGURE 1
1. Check the front HVAC defrost operation. Start the vehicle and let it run for five (5) minutes. Set the
climate control to the max defrost position. Using your hands, feel for airflow from the instrument panel
front windshield defroster vents. Can forced air be felt coming from the front windshield defroster
vents?
Yes – Proceed to Step 2.
No – Proceed to Step 23.
2. Locate the loose item kit (shipped from factory) and remove the auxiliary climate control upfitter
harness. See Figure 1. Was the auxiliary climate control upfitter harness found within the vehicle?
Yes – Proceed to Step 3.
No – No further action required. Repair complete.
Tape Measure / Ruler 22-18 AWG Dual Wall Heat Shrink Tubing
Wire Cutter 22-16 Gauge Butt Connectors
Wire Stripper Paint Pen
Heat Gun Seam Ripper
Electrical Tape
ATTACHMENT III
PAGE 2 OF 16
COMPLIANCE RECALL 23C02-S1
CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
03/2023
3. Locate pin terminal numbers 25, 26, 37 and 38 from within the auxiliary climate control upfitter harness
connector as shown in Figures 2 and 3.
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
23048N
FIGURE 2
NOTE: Terminals and wires removed for clarity.
STUD FOR
MISSING NUT
23048BB
26 25
38 37
BACK SIDE VIEW
OF CONNECTOR
FIGURE 3
ATTACHMENT III
PAGE 3 OF 16
COMPLIANCE RECALL 23C02-S1
CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
03/2023
4. Measure 9 in (229 mm) from the connector and mark the location of how far to open the harness in the
next Step. See Figure 4.
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
23048CC
MARK LOCATION
FIGURE 4
5. Using a seam ripper or similar tool, cut the harness tape up to the location mark made in the previous
Step. See Figure 5.
STUD FOR
MISSING NUT
23048DD
SEAM RIPPER
FIGURE 5
ATTACHMENT III
PAGE 4 OF 16
COMPLIANCE RECALL 23C02-S1
CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
03/2023
6. Open up the portion of the harness where the tape was cut. Locate the four (4) wires coming from
terminal cavities 25, 26, 37 and 38. See Figures 3 and 6.
NOTE: The color of the wires will not be consistant. Make sure to locate the specific terminal cavities.
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
23048EE
LOCATE THE 4 WIRES
FIGURE 6
7. Starting at the connector end, measure 7 in (178 mm) down all four (4) wires and mark the location.
See Figure 7.
23048FF
MARK LOCATION
FIGURE 7
ATTACHMENT III
PAGE 5 OF 16
COMPLIANCE RECALL 23C02-S1
CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
03/2023
8. Cut all four (4) wires at their marked location. See Figure 8.
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
23048GG
CUT AT MARKED
LOCATION
FIGURE 8
9. Apply a dual wall heat shrink tube over the ends of all four (4) wires, that will remain in the harness, and
pinch off the ends. See Figure 9.
STUD FOR
MISSING NUT
23048HH
WIRES THAT WILL REMAIN
IN THE HARNESS
PINCH OFF THE ENDS
OF THE HEAT SHRINK
TUBING
THESE WIRES WILL
BE USED IN THE
NEXT STEPS
FIGURE 9
ATTACHMENT III
PAGE 6 OF 16
COMPLIANCE RECALL 23C02-S1
CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
03/2023
10. Using electrical tape, tape the four (4) wires, that the heat shrink tubes were just applied, to the
harness as shown in Figure 10.
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
23048II
TAPE THE 4 WIRES
TO THE HARNESS
FIGURE 10
ATTACHMENT III
PAGE 7 OF 16
COMPLIANCE RECALL 23C02-S1
CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
03/2023
NOTE: Terminals and wires removed for clearer terminal cavity locations.
23048BB
26 25
38 37
BACK SIDE VIEW
OF CONNECTOR
FIGURE 12
NOTE: The following Steps will create a twisted pair of communication wires.
11. Strip back .5 in (13 mm) of wire insulation from the ends of the 4 wires that are left going back into
the harness connector.
12. Measure 2 in (50 mm) from the connector up the wires located in cavities 25 and 37 and apply
elecrical tape. See Figure 11. See Figure 12 for terminal cavity locations.
NOTE: Make sure the wires between the connector body and the tape installed are not twisted and no
tension is being applied on the connector terminals.
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
23048JJ
WIRES COMING FROM
TERMINAL CAVITIES
25 AND 37
APPLY TAPE
FIGURE 11
ATTACHMENT III
PAGE 8 OF 16
COMPLIANCE RECALL 23C02-S1
CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
03/2023
13. Measure 2 in (50 mm) up from the first piece of elecrical tape applied and apply another piece of
elecrical tape. Holding the lower piece of elecrical tape twist the pair of wires four (4) times.
See Figure 13.
NOTE: Make sure to hold the piece of elecrical tape closest to the connector when twisting the wires and
that there are at least four (4) twists, within the 2 in (50 mm) measured, between the two (2)
pieces of elecrical tape that were applied.
2 IN (50 MM)
HOLD THE LOWER
PIECE OF TAPE
WHEN TWISTING
APPLY TAPE
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
23048KK
FIGURE 13
14. Repeat Steps 12 and 13 to the other two wires from cavities 26 and 38. See Figures 12 and 14.
23048LL
FIGURE 14
ATTACHMENT III
PAGE 9 OF 16
COMPLIANCE RECALL 23C02-S1
CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
03/2023
15. Twist together wires from cavities 25 and 26 and install a butt connector over the connection and
crimp the wires. See Figures 15 and 16.
16. Twist together wires from cavities 37 and 38 and install a butt connector over the connection and
crimp the wires. See Figures 15 and 16.
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
23048MM
FIGURE 15
NOTE: Terminals and wires removed for clearer terminal cavity locations.
23048BB
26 25
38 37
BACK SIDE VIEW
OF CONNECTOR
FIGURE 16
ATTACHMENT III
PAGE 10 OF 16
COMPLIANCE RECALL 23C02-S1
CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
03/2023
17. Install a dual wall heat shrink tube over both butt connectors and heat tube and pinch off the ends as
shown in Figure 17.
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
23048OO
FIGURE 17
18. Using electrical tape, secure both sets of crimped wires to the circuits just created, as shown in
Figure 18.
STUD FOR
MISSING NUT
23048PP
FIGURE 18
ATTACHMENT III
PAGE 11 OF 16
COMPLIANCE RECALL 23C02-S1
CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
03/2023
19. Remove any excess elecrical tape from the harness that was left behind when opening up the
harness.
20. Lay the twisted pair of wires along the wiring harness and tape the harness back up, including the
twisted pair of wires. See Figure 19.
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
23048QQ
TWISTED PAIR
OF WIRES
FIGURE 19
21. Install the auxiliary climate control upfitter harness back into the loose item kit and put the kit back in
the vehicle. See Figure 20.
STUD FOR
23048RR
FIGURE 20
22. Repair complete.
ATTACHMENT III
PAGE 12 OF 16
COMPLIANCE RECALL 23C02-S1
CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
03/2023
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
23048A
E275166
x8
FIGURE 21
24. Remove the bolts from the right hand (RH) trim panel. See Figure 22.
STUD FOR
MISSING NUT
STUD FOR
23048B
E275167
x2
FIGURE 22
FOR VEHICLES WITH INOPERATIVE DEFROSTER
23. Release the clips and remove the finish panel and the cup holder. See Figure 21.
ATTACHMENT III
PAGE 13 OF 16
COMPLIANCE RECALL 23C02-S1
CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
03/2023
25. Remove the cover from the RH trim panel as shown in Figure 23.
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
23048C
E373368
FIGURE 23
26. Remove the bolts and the RH trim panel. See Figure 24.
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
23048D
x3
E373369 FIGURE 24
27. Lower the glove box door.
ATTACHMENT III
PAGE 14 OF 16
COMPLIANCE RECALL 23C02-S1
CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
03/2023
28. Locate connector C2237 as shown in Figure 25.
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
23048F
AUXILIARY
FUSE PANEL
CONNECTOR
C2237
FIGURE 25
29. Release connector C2237 from the retaining slot on the auxiliary fuse panel and position the auxiliary
climate control upfitter harness downward. See Figure 26.
AUXILIARY CLIMATE
CONTROL
UPFITTER HARNESS
CONNECTOR
C2237
AUXILIARY
FUSE PANEL
23048SS
FIGURE 26
ATTACHMENT III
PAGE 15 OF 16
COMPLIANCE RECALL 23C02-S1
CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
03/2023
30. Disconnect and lower the auxiliary climate control upfitter harness down far enough to gain access to
approximately 12 in (305 mm) of the harness. See Figure 27.
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
AUXILIARY CLIMATE
CONTROL
UPFITTER HARNESS
23048UU
FIGURE 27
31. Perform Steps 3 through 20 on the auxiliary climate control upfitter harness. Then, proceed to
Step 32.
ATTACHMENT III
PAGE 16 OF 16
COMPLIANCE RECALL 23C02-S1
CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
03/2023
32. Route the auxiliary climate control upfitter harness back into position. Connect the harness back to
connector C2237 and secure the locking latch. Then re-attach the harness to the slot on the auxiliary
fuse panel. See Figure 28.
NOTE: Make sure the harness is still routed towards the firewall,making sure that it will not come into
contact with any moving components or sharp edges.
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
AUXILIARY CLIMATE
CONTROL
UPFITTER HARNESS
CONNECTOR
C2237
AUXILIARY
FUSE PANEL
23048Z
FIGURE 28
33. To re-assemble, reverse Steps 23 through 27.
34. Operate and verify the front HVAC defrost system operation. Repair complete.
IMPORTANT NOTE: Federal law prohibits selling motor vehicle parts or components that are
under safety, compliance, or emissions recall. Unless a part is requested to be returned to Ford,
all parts replaced under this FSA must be scrapped in accordance with all applicable local, state
and federal environmental protection and hazardous material regulations. Refer to the Parts
Retention, Return, & Scrapping section of the FSA dealer bulletin for further information.
Ó Copyright 2023 Ford Motor Company
ATTACHMENT IV
Page 1 of 6
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Compliance Recall 23C02 – Supplement #1
Certain 2023 Model Year Transit
Wiring Harness Missing Jumper Loop
Stacy L. Balzer Ford Motor Company
Operating Director P. O. Box 1904
Service Engineering Operations Dearborn, Michigan 48121
Ford Customer Service Division
April 3, 2023
TO: All U.S. Ford and Lincoln Dealers
SUBJECT: FSA 23C02 HVAC Function Validation
SERVICE ACTION (No part update required)
Certain incomplete Transit vehicles were ordered with a Ford Special Service Kit that contained an auxiliary
wiring harness that connects to the Controller Area Network (CAN) and provides additional inputs and
outputs for upfitters to use. Ford launched 23C02 to recall that auxiliary wiring harness in the Ford Special
Service Kit. If it is used, it will make the HVAC system on Transit vehicles nonfunctioning and noncompliant
with FMVSS No. 103, Windshield defrosting and defogging systems.
FSA 23C02 launched prior to some upfitters completing their manufacturing on the incomplete Transit
vehicles and Ford is not aware of all the types of vehicle upfits that can occur. If the upfitter does not use
the impacted vehicle wiring harness and uses the originally equipped wire harness connector, the Transit’s
HVAC system should function as intended when certifying to FMVSS No. 103 using the Type I Statement of
Conformity in Ford’s Incomplete Vehicle Manual (“IVM”). Likewise, when the upfitter is a final stage
manufacturer, it can determine and certify the vehicle as compliant to FMVSS No. 103 and not rely on
Ford’s Type I Statement of Conformity for FMVSS No. 103 in the IVM.
Ford is proposing the following options that will help with its implementation and documentation of this
noncompliance recall. As always, an upfitter can have a Ford Dealer provide a compliant auxiliary harness
once parts are available. Please note that these options only address compliance with FMVSS No. 103;
other steps may be needed to certify this vehicle to all FMVSSs.
Ó Copyright 2023 Ford Motor Company
ATTACHMENT IV
Page 2 of 6
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Compliance Recall 23C02 – Supplement #1
Certain 2023 Model Year Transit
Wiring Harness Missing Jumper Loop
Use of the Original Wiring Harness – No Use of the Auxiliary Wiring Harness:
1) Confirm originally equipped wire harness connector is installed and attest (LK4Z-14A411-AR) has
been discarded.
2) Follow the guidance on Ford’s Type I Statement of Conformity for FMVSS No. 103:
a. Confirm that no alterations or adjustments are made to heater and blower assemblies,
ducting, operating controls, electrical circuit from the blower assembly to the power source,
windshield, coolant hoses from the radiator or engine to the heater.
b. Confirm that no obstructions are added that restrict or otherwise redirect the air flow from the
defroster outlets to the windshield.
3) Start ignition, allow engine to warm for five minutes.
4) Set climate control to max defrost position.
5) Verify defrost function by placing hands on top of instrument panel above defroster vents.
6) Confirm airflow from areas as noted in figure (1).
7) Provide VIN(s) to Ford Motor Company.
Figure (1)
Ó Copyright 2023 Ford Motor Company
ATTACHMENT IV
Page 3 of 6
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Compliance Recall 23C02 – Supplement #1
Certain 2023 Model Year Transit
Wiring Harness Missing Jumper Loop
Upfitter Certification to FMVSS No. 103:
Using this option means that the upfitter is not relying on Ford’s Type I Statement of Conformity for
FMVSS/CMVSS 103:
1) Attest to Ford that the Upfitter has determined that the HVAC Defrost function is compliant with
FMVSS 103.
2) Provide VIN(s) to Ford Motor Company.
3) Next steps: Once self-certification is completed, the recall will be removed from the provided VIN(s)
from Recall.
Again, if either of the two certification options listed above do not apply, please contact your dealer so that
the noncompliant auxiliary wiring harness can be replaced.
*This Attestation apples only to vehicles classified as “Incomplete Vehicle Manufactured by Ford
Motor Company” as referenced in the examples below:
Ó Copyright 2023 Ford Motor Company
ATTACHMENT IV
Page 4 of 6
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Compliance Recall 23C02 – Supplement #1
Certain 2023 Model Year Transit
Wiring Harness Missing Jumper Loop
Ó Copyright 2023 Ford Motor Company
ATTACHMENT IV
Page 5 of 6
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Compliance Recall 23C02 – Supplement #1
Certain 2023 Model Year Transit
Wiring Harness Missing Jumper Loop
UPFITTER NAME
CONTACT NAME
ADDRESS
CITY, STATE & ZIP CODE
PHONE NUMBER
VIN
VIN
VIN
VIN
VIN
VIN
VIN
VIN
VIN
VIN
VIN
VIN
Ó Copyright 2023 Ford Motor Company
ATTACHMENT IV
Page 6 of 6
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Compliance Recall 23C02 – Supplement #1
Certain 2023 Model Year Transit
Wiring Harness Missing Jumper Loop
VIN
VIN
VIN
VIN
VIN
VIN
VIN
VIN
VIN
VIN
VIN
VIN
VIN
VIN
VIN
SIGNATURE & DATE
**************************************************************************************************************
OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-122
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Ford Motor Company FEB 24, 2023 NHTSA Recall No. : 23V-122 Manufacturer Recall No. : 23C02 Manufacturer Information :
Manufacturer Name : Ford Motor Company Address : 330 Town Center Drive
Suite 500 Dearborn MI 48126-2738
Company phone : 1-866-436-7332
Population :
Number of potentially involved : 4,804 Estimated percentage with defect : 100 %
Vehicle Information : Vehicle 1 : 2023-2023 Ford Transit Vehicle Type : LIGHT VEHICLES Body Style : ALL Power Train : NR
Descriptive Information : The auxiliary wire harness that disables the Heating, Ventilation and Air Conditioning (HVAC) system function was available for vehicles from November 2, 2022 to January 28, 2023. This condition affects certain Transit vehicles equipped with the Special Vehicle Operations Accessory / Service Kit #1 or #2 with the High Specification Vehicle Interface Connector. These vehicles are not produced in VIN order. Information as to the applicability of this action to specific vehicles can best be obtained by either calling Ford’s toll-free line (1-866-436-7332) or by contacting a local Ford or Lincoln dealer who can obtain specific information regarding the vehicles from the Ford On-line Automotive Service Information System (OASIS) database. Production Dates : NOV 02, 2022 – JAN 28, 2023
VIN Range 1 : Begin : NR End : NR Not sequential Description of Noncompliance :
Description of the Noncompliance :
The HVAC system, including defrost and defog functionality, will be inoperative when the affected auxiliary wire harness is installed by the vehicle upfitter or other vehicle modifier. FMVSS 1 : 103 – Windshield defrosting and defogging systems FMVSS 2 : NR Description of the Safety Risk : The lack of a functioning windshield defrosting and defogging system may Part 573 Safety Recall Report 23V-122 Page 2 Description of the Safety Risk : decrease the driver’s visibility under certain driving conditions, increasing
the risk of a crash.
Description of the Cause : The auxiliary wire harness supplier manufactured the wire harness with blunt end wires installed in the Controller Area Network (CAN) bus communication pins of the auxiliary wire harness’ connector instead of the required twisted pair CAN loop, resulting in an interruption of the CAN communication path and rendering the HVAC system inoperative. Identification of Any Warning
that can Occur : The HVAC system, including defrost/defog, will not function. Controls for the HVAC in the SYNC screen will be grayed out and not responsive. Involved Components : Component Name 1 : Auxiliary Wire Harness Component Description : Auxiliary Wire Harness Component Part Number : LK4V-14A411-HCA Supplier Identification : Component Manufacturer
Name : Yazaki North America Address : 6801 Haggerty Rd.
Canton Michigan 48187
Country : United States Chronology :
Chronology is provided as an attachment. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-122
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
Description of Remedy :
Description of Remedy Program : Owners will be notified by mail and instructed to take their vehicle to a
Ford or Lincoln dealer to have the auxiliary wire harness inspected and replaced or repaired as necessary. There will be no charge for this service.
Ford provided the general reimbursement plan for the cost of remedies paid for by vehicle
owners prior to notification of a safety recall in May 2021. The ending date for reimbursement
eligibility is estimated to be September 30, 2023. Ford will forward a copy of the notification letters to dealers to the agency when available.
How Remedy Component Differs from Recalled Component : Identify How/When Recall Condition was Corrected in Production :
The auxiliary wire harness (LK4V-14A411-HCA) will either be replaced with a new wire harness which contains the necessary twisted pair loop or the wire harness will be modified to include the necessary twisted pair loop.
NR Recall Schedule :
Description of Recall Schedule : Notification to dealers is expected to occur on February 27, 2023.
Mailing of owner notification letters is expected to begin March 20, 2023 and is expected to be completed by March 24, 2023.
Planned Dealer Notification Date : FEB 27, 2023 – MAR 03, 2023
Planned Owner Notification Date : MAR 20, 2023 – MAR 24, 2023
* NR – Not Reported
SEOCONTENT-END