23C02 Wiring Harness Missing Jumper Loop – 2023 Ford Transit

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Ó Copyright 2023 Ford Motor Company Stacy L. Balzer Ford Motor Company Operating Director P. O. Box 1904 Service Engineering Operations Dearborn, Michigan 48121 Ford Customer Service Division February 27, 2023 TO: All U.S. Ford and Lincoln Dealers SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Advance Notice Compliance Recall 23C02 Certain 2023 Model Year Transit Wiring Harness Missing Jumper Loop AFFECTED VEHICLES Vehicle Model Year Assembly Plant Build Dates Transit 2023 Kansas City November 2, 2022 through January 28, 2023 Affected vehicles are identified in OASIS and FSA VIN Lists. REASON FOR THIS COMPLIANCE RECALL For certain 2023 Model year Transit vehicles, Ford shipped a Special Service Kit that contains an auxiliary wiring harness for upfit or alterations. If the auxiliary wire harness is installed into the vehicle, including chassis cab units and vans, the HVAC system will not function as required by Federal Motor Vehicle Safety Standard (FMVSS) No. 103 Windshield Defrosting and Defogging Systems, due to incorrect wiring in the auxiliary wiring harness’ connector. Loss of the ability to control the defrost or defog function may decrease the driver’s visibility under certain driving conditions, increasing the risk of a crash. SERVICE ACTION DO NOT DEMONSTRATE OR DELIVER any new in-stock vehicles involved in this compliance recall. A complete Dealer Bulletin will be provided to dealers the 3rd quarter 2023 when it is anticipated that parts ordering information and repair instructions will be available to support this compliance recall. IMPORTANT: Dealers should open a Repair Order (RO) only when a full dealer bulletin is published. Opening an RO against an Awareness or Advance Notice will result in warranty rejections against a recall. CUSTOMER NOTIFICATION Owners of record will be notified via first-class mail that parts will not be available until 3rd quarter 2023. Once parts become available, customers will then be notified via first-class mail to schedule a service appointment with their dealer. PLEASE NOTE: Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $26,315 per vehicle. Correct all vehicles in your new vehicle inventory prior to delivery. DEALER-OPERATED RENTAL VEHICLES The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice. Ó Copyright 2023 Ford Motor Company QUESTIONS & ASSISTANCE For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab. Sincerely, Stacy L. Balzer

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 23V-122 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Ford Motor Company Submission Date : FEB 24, 2023 NHTSA Recall No. : 23V-122 Manufacturer Recall No. : 23C02 Manufacturer Information : Manufacturer Name : Ford Motor Company Address : 330 Town Center Drive Suite 500 Dearborn MI 48126-2738 Company phone : 1-866-436-7332 Population : Number of potentially involved : 4,804 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2023-2023 Ford Transit Vehicle Type : LIGHT VEHICLES Body Style : ALL Power Train : NR Descriptive Information : The auxiliary wire harness that disables the Heating, Ventilation and Air Conditioning (HVAC) system function was available for vehicles from November 2, 2022 to January 28, 2023. This condition affects certain Transit vehicles equipped with the Special Vehicle Operations Accessory / Service Kit #1 or #2 with the High Specification Vehicle Interface Connector. These vehicles are not produced in VIN order. Information as to the applicability of this action to specific vehicles can best be obtained by either calling Ford’s toll-free line (1-866-436-7332) or by contacting a local Ford or Lincoln dealer who can obtain specific information regarding the vehicles from the Ford On-line Automotive Service Information System (OASIS) database. Production Dates : NOV 02, 2022 – JAN 28, 2023 VIN Range 1 : Begin : NR End : NR Not sequential Description of Noncompliance : Description of the Noncompliance : The HVAC system, including defrost and defog functionality, will be inoperative when the affected auxiliary wire harness is installed by the vehicle upfitter or other vehicle modifier. FMVSS 1 : 103 – Windshield defrosting and defogging systems FMVSS 2 : NR Description of the Safety Risk : The lack of a functioning windshield defrosting and defogging system may Part 573 Safety Recall Report 23V-122 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Description of the Safety Risk : decrease the driver’s visibility under certain driving conditions, increasing the risk of a crash. Description of the Cause : The auxiliary wire harness supplier manufactured the wire harness with blunt end wires installed in the Controller Area Network (CAN) bus communication pins of the auxiliary wire harness’ connector instead of the required twisted pair CAN loop, resulting in an interruption of the CAN communication path and rendering the HVAC system inoperative. Identification of Any Warning that can Occur : The HVAC system, including defrost/defog, will not function. Controls for the HVAC in the SYNC screen will be grayed out and not responsive. Involved Components : Component Name 1 : Auxiliary Wire Harness Component Description : Auxiliary Wire Harness Component Part Number : LK4V-14A411-HCA Supplier Identification : Component Manufacturer Name : Yazaki North America Address : 6801 Haggerty Rd. Canton Michigan 48187 Country : United States Chronology : Chronology is provided as an attachment. Part 573 Safety Recall Report 23V-122 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Remedy : Description of Remedy Program : Owners will be notified by mail and instructed to take their vehicle to a Ford or Lincoln dealer to have the auxiliary wire harness inspected and replaced or repaired as necessary. There will be no charge for this service. Ford provided the general reimbursement plan for the cost of remedies paid for by vehicle owners prior to notification of a safety recall in May 2021. The ending date for reimbursement eligibility is estimated to be September 30, 2023. Ford will forward a copy of the notification letters to dealers to the agency when available. How Remedy Component Differs from Recalled Component : The auxiliary wire harness (LK4V-14A411-HCA) will either be replaced with a new wire harness which contains the necessary twisted pair loop or the wire harness will be modified to include the necessary twisted pair loop. Identify How/When Recall Condition was Corrected in Production : NR Recall Schedule : Description of Recall Schedule : Notification to dealers is expected to occur on February 27, 2023. Mailing of owner notification letters is expected to begin March 20, 2023 and is expected to be completed by March 24, 2023. Planned Dealer Notification Date : FEB 27, 2023 – MAR 03, 2023 Planned Owner Notification Date : MAR 20, 2023 – MAR 24, 2023 * NR – Not Reported

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March 2023 􀀁􀀁 􀀁 01217 23C02 NP/DTB123C021 Ford Motor Company Ford Customer Service Division P. O. Box 1904 Dearborn, Michigan 48121 1904 1 of 4 A/1/000001/1 © Copyright 2023 Ford Motor Company 􀀭􀀉􀀉􀀃􀀉􀀋􀀆􀀉􀀆􀀈􀀋􀀅􀀋􀀭 771794746939 A/1/000001/1 􀀱􀀰􀀯􀀮􀀱􀀱􀀯􀀮􀀰􀀱􀀯􀀰􀀱􀀰􀀯􀀯􀀰􀀯􀀱􀀰􀀱􀀰􀀰􀀱􀀯􀀯􀀮􀀯􀀯􀀱􀀰􀀱􀀯􀀰􀀰􀀱􀀱􀀱􀀮􀀯􀀯􀀱􀀯􀀱􀀯􀀮􀀮􀀱􀀰􀀰􀀯􀀰􀀮􀀯􀀱􀀯􀀮􀀯􀀯􀀯􀀯􀀰􀀰􀀯􀀯 JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 * * * IMPORTANT SAFETY RECALL * * * Compliance Recall Notice 23C02 / NHTSA Recall 23V122 2023 Transit Your Vehicle Identification Number (VIN): This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Ford Motor Company has decided that your vehicle, with the VIN shown above, fails to conform to Federal Motor Vehicle Safety Standard (FMVSS) 103 Windshield Defrosting and Defogging Systems. We apologize for this situation and want to assure you that, with your assistance, we will correct this condition. Our commitment, together with your dealer, is to provide you with the highest level of service and support. What is the issue? Customers that ordered a Ford Special Service Kit received an auxiliary wire harness that can connect to the Controller Area Network (CAN) bus. The auxiliary harness also provides additional inputs and outputs for upfitters to use. When the auxiliary wiring harness is connected, the vehicle’s Heating, Ventilation and Air Conditioning (HVAC) system may not function, including the defrost/defog function on the vehicle. What is the risk? If the auxiliary wire harness is installed in a vehicle, the HVAC system will not function. Loss of the ability to control the defrost or defog function may decrease the driver’s visibility under certain driving conditions, increasing the risk of a crash. What will Ford and your dealer do? Ford Motor Company is working closely with its suppliers to produce parts for this repair. When parts become available, Ford Motor Company will notify you via mail to schedule a service appointment with your dealer for repairs to be completed free of charge (parts and labor). Parts are anticipated to be available 3rd quarter 2023. What should you do? Do not install the auxiliary wiring harness from the Special Service Kit. If the Special Service Kit has not been installed and you have a non-functioning HVAC system, please contact your dealer for an appointment. 01217 23C02 NP/DTB123C021 What should you do? (continued) When parts are available 3rd quarter 2023, Ford Motor Company will send you a letter to inform you and to schedule a service appointment at that time. Ford has not issued instructions to stop driving your vehicle under this compliance recall. When parts are available, you should contact your dealer for an appointment to have your vehicle remedied as soon as practicable. If you do not already have a servicing dealer, you can access ford.com/support for dealer addresses, maps, and driving instructions. If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to NHTSA.gov. Reference NHTSA Safety Recall 23V122. Please note: Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. NOTE: You can receive information about Recalls and Customer Satisfaction Programs through our FordPass App. The app can be downloaded through the App Store or Google Play. In addition, there are other features such as reserving parking in certain locations and controlling certain functions on your vehicle (lock or unlock doors, remote start) if it is equipped to allow control. Thank you for your attention to this important matter. Ford Customer Service Division © Copyright 2023 Ford Motor Company 2 of 4 A/2/000001/1 􀀁 􀀁 􀀁 3 of 4 A/3/000001/1 01217 23C02 NP/DTB123C021 * * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * * Cumplimiento Aviso de Campaña 23C02 / Campaña 23V122 de la NHTSA 2023 Transit Número de identificación del vehículo (VIN): Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad de Tránsito y Vehículos Motorizados de los EE. UU. Ford Motor Company ha determinado que su vehículo, con el VIN que aparece más arriba, no cumple con la norma federal de seguridad para vehículos de motor (FMVSS) 103 Sistemas de desempañador/descarchador del parabrisa. Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema. Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel. ¿Cuál es el problema? Los clientes que pidieron un kit de servicio especial Ford recibieron un arnés auxiliar que se puede conectar al bus de la red de controladores (CAN). El arnés auxiliar también proporciona entradas y salidas adicionales para que sean utilizadas por los encargados del reacondicionamiento. Cuando el arnés auxiliar se conecta al sistema de calefacción, ventilación y aire acondicionado (HVAC) del vehículo, este podría no funcionar, incluida la función de desempañador/descarchador del vehículo. ¿Qué riesgo existe? Si se instala el arnés auxiliar en un vehículo, el sistema HVAC no funcionará. La pérdida de capacidad de controlar la función de desempañador o descarchador podría reducir la visibilidad del conductor en determinadas condiciones de manejo, lo cual aumenta el riesgo de choque. ¿Qué medidas adoptarán Ford y su distribuidor? Ford Motor Company colabora estrechamente con sus proveedores para fabricar las piezas para esta reparación. Cuando estas estén disponibles, Ford Motor Company le avisará mediante correo para programar una cita de servicio con su distribuidor y así realizar las reparaciones sin costo alguno (piezas y mano de obra). Se prevé que las piezas estarán disponibles el 3er trimestre de 2023. ¿Qué debe hacer? No instale el arnés auxiliar del kit de servicio especial. Si no se ha instalado el kit de servicio especial y tiene un sistema HVAC que no funciona, póngase en contacto con su distribuidor para agendar una cita. Marzo de 2023 Ford Motor Company División de Servicio al Cliente de Ford P. O. Box 1904 Dearborn, Michigan 48121 © Copyright 2023 Ford, División de Servicio al Cliente 􀀭􀀉􀀉􀀃􀀉􀀋􀀆􀀉􀀆􀀈􀀋􀀅􀀋􀀭 771794746939 A/3/000001/1 􀀱􀀰􀀯􀀮􀀱􀀱􀀯􀀮􀀰􀀱􀀯􀀰􀀱􀀰􀀯􀀯􀀰􀀯􀀱􀀰􀀱􀀰􀀰􀀱􀀯􀀯􀀮􀀯􀀯􀀱􀀰􀀱􀀯􀀰􀀰􀀱􀀱􀀱􀀮􀀯􀀯􀀱􀀯􀀱􀀯􀀮􀀮􀀱􀀰􀀰􀀯􀀰􀀮􀀯􀀱􀀯􀀮􀀯􀀯􀀯􀀯􀀰􀀰􀀯􀀯 JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 4 of 4 A/4/000001/1 01217 23C02 NP/DTB123C021 ¿Qué debe hacer? (continuación) Cuando las piezas estén disponibles el 3er trimestre de 2023, Ford Motor Company le enviará una carta para informarle y programar una cita de servicio en ese momento. Para esta campaña de conformidad, Ford no ha emitido instrucciones de dejar de manejar el vehículo. Cuando las piezas se encuentren disponibles, deberá ponerse en contacto con su distribuidor a fin de programar una cita para solucionar este problema lo más pronto posible. Si aún no tiene un distribuidor para realizar el servicio, puede acceder a ford.com/support para conocer las direcciones de los distribuidores, ver mapas y obtener las instrucciones para llegar. Si continúa con dificultades para reparar su vehículo en un tiempo razonable o sin cargo, le sugerimos que escriba al Administrador, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 o bien que llame sin cargo a la línea directa de seguridad vehicular al 1-888-327-4236 (TTY: 1-800-424-9153) o visite NHTSA.gov. Referencia: Campaña de seguridad 23V122 de la NHTSA. Tenga presente que: La ley federal exige que los arrendadores de vehículos que reciban este aviso de campaña envíen una copia del mismo al arrendatario en un plazo de diez días. NOTA: Puede recibir información sobre las campañas y los programas de satisfacción del cliente a través de la aplicación FordPass. La aplicación se puede descargar a través de App Store o Google Play. Adicionalmente, existen otras funciones como reserva de estacionamientos en determinados lugares, además de control de ciertas funciones en el vehículo (bloqueo o desbloqueo de puertas, arranque remoto) si así está equipado para permitir el control. Gracias por su atención en este asunto sumamente importante. Ford, División de Servicio al Cliente © Copyright 2023 Ford, División de Servicio al Cliente

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