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NHTSA ID Number: 10226935
Manufacturer Communication Number: TSB 22-2419
Summary
This article supersedes TSB 22-2062 to update the Issue, Action and Service Procedure. Some 2021-2022 Edge/Nautilus vehicles may experience one or more of the following symptoms: Inoperative Front Camera if the camera system button is pressed once the vehicle is below the speed threshold of 6 mph (10 km/h) (Edge Only), Android Auto connection concerns, Apple CarPlay connection concerns, center display screen freezing/locking up, windows media audio (WMA) files not playing properly from a universal serial bus (USB) device, intermittent blank center display screen, Bluetooth connectivity concerns, incorrect Owner’s Manual language for French, frozen or delayed touch response for center display screen. This may be due to the software in the accessory protocol interface module (APIM). To correct the condition, follow the Service Procedure to reprogram the APIM. NOTE: The APIM software update that addresses the symptom listed in this article may have been delivered over-the-air (OTA) via Ford Power-Up software updates to connected vehicles that have automatic updates enabled through the center display screen
This bulletin supersedes 22-2062.
Model:
| Ford
2021-2022 Edge |
| Lincoln
2021-2022 Nautilus |
Summary
This article supersedes TSB 22-2062 to update the Issue, Action and Service Procedure.
Issue: Some 2021-2022 Edge/Nautilus vehicles may experience one or more of the following symptoms: inoperative front camera if the camera system button is pressed once the vehicle is below the speed threshold of 6 mph (10 km/h) (Edge Only), Android Auto connection concerns, Apple CarPlay connection concerns, center display screen freezing/locking up, windows media audio (WMA) files not playing properly from a universal serial bus (USB) device, intermittent blank center display screen, Bluetooth connectivity concerns, incorrect Owner’s Manual language for French, frozen or delayed touch response for center display screen. This may be due to the software in the accessory protocol interface module (APIM). To correct the condition, follow the Service Procedure to reprogram the APIM.
NOTE: The APIM software update that addresses the symptom listed in this article may have been delivered over-the-air (OTA) via Ford Power-Up software updates to connected vehicles that have automatic updates enabled through the center display screen. Enter the vehicle identification number (VIN) in Professional Technician System (PTS) and check the OTA Dashboard under the Connected Vehicle tab for OTA update history. If an update to the APIM has been successfully completed recently and the customer is reporting the symptoms are no longer present, this article may not apply.
Action: Follow the Service Procedure steps to correct the condition on vehicles that meet all of the following criteria:
- 2021-2022 Edge/Nautilus
- At least one of the following:
- Inoperative front camera if the camera system button is pressed once the vehicle is below the speed threshold of 6 mph (10 km/h) (Edge Only)
- Android Auto connection concerns
- Apple CarPlay connection concerns
- Center display screen freezing/locking up
- WMA files not playing properly from a USB device
- Intermittent blank center display screen
- Bluetooth connectivity concerns
- Incorrect Owner’s Manual language for French
- Frozen or delayed touch response for center display screen
Service Procedure
NOTE: Ask the customer to bring their spare key fob to assist in the Ford Diagnosis and Repair System (FDRS) programming. The time required to complete this procedure will vary depending on several factors including the number of module software updates required, available internet bandwidth, universal serial bus (USB) flash drive variability, and the potential that controller area network (CAN) flashing (software update via the data link connector [DLC] with FDRS) may be required. It is recommended to connect to the internet with an ethernet cable and use a USB 3.0 capable flash drive when performing software updates.
NOTE: The following modules may each require more than one software update: gateway module (GWM), telematic control unit (TCU), accessory protocol interface module (APIM)
1. Start an FDRS session and navigate to Toolbox tab > Datalogger > body control module (BCM) and select the BATT_SOC parameter identification (PID). Verify the PID reads 80% or higher. If state of charge (SOC) is less than 80%, charge the battery then navigate back to Toolbox tab > BCM > Reset Battery Monitor Sensor Learned Values application. Perform the battery monitor sensor (BMS) reset.
(1). If the battery is unable to achieve an 80% SOC then a new battery may be required. Use the Rotunda GRX-3590 or DCA-8000 testers to verify if replacement is required. If the battery is replaced, fully recharge the new battery. Then disconnect the Rotunda charger and perform a BMS reset using the FDRS scan tool.
2. Reconnect the battery charger and set it to maintain a vehicle voltage of 12.6 – 13.6 volts. A low battery state of charge while performing a software update to any module may result in a repeat Restart Required message in the vehicle center display screen or a message on the FDRS saying Part Number Validation Failed or DID Validation Failed.
3. Close all the doors on the vehicle. If a door must be left open during the service procedure, the door latch should be mechanically latched to simulate a closed door.
4. Are there any updates available for the GWM, TCU and APIM modules?
(1). Yes – proceed to Step 5.
(2). No – this article does not apply. Refer to Workshop Manual (WSM), Section 415-00.
5. Perform the Module Software Updating Procedures outlined below for the following modules: GWM, TCU and APIM. Perform a network test after each software update using the latest software level of the FDRS scan tool. This will refresh the list of modules that have available software updates based current module software levels. Continue performing software updates to the GWM, TCU and APIM until all available software updates for those modules are complete. If any error conditions are experienced during programming, refer to WSM Section 418-01A > General Procedures > Module Programming for the Error Condition Table.
6. If the in-vehicle center display screen on a 2021 Edge/Nautilus vehicle does not indicate that the USB flash drive has started to download, this may require recovery of the APIM module. Refer to related Technical Service Bulletins (TSB) or Special Service Messages (SSM) for APIM recovery using the FDRS service tool.
Module Software Updating Procedure
The following instructions apply when performing a software update on any of the following modules:
- GWM
- CU
- APIM
NOTE: A blank 64GB or larger USB flash drive is required, and a USB 3.0 USB flash drive is recommended for fastest software installation. Make sure the USB flash drive being used is formatted as exFAT file system. To confirm the USB flash drive is formatted as exFAT, hold down the Windows icon keyboard key and press the E keyboard key. Right click on the USB flash drive, then select Properties. If File System under the General tab is not exFAT, the drive must be formatted. To format the USB flash drive, right click on the USB flash drive, select Format, select exFAT for the File System, and select Default Allocation Size for the Allocation Unit Size. De-selecting Quick Format is not necessary and results in a more lengthy operation.
1. Using the FDRS, begin module programming by selecting the SW Updates tab. Download and run the application for desired module. Follow all on-screen instructions carefully.
2. When prompted, connect the USB flash drive to the FDRS.
NOTE: It may take up to 5 minutes for the vehicle to recognize the USB flash drive.
3. When prompted by the FDRS, safely remove/eject the USB flash drive from the FDRS and connect it to the USB hub to install the software into the module. When the USB software update begins the center display screen displays a message stating Do Not Remove USB. The update starts automatically and may take 10 minutes or longer to complete. If the message stating Do Not Remove USB does not display on the center display screen within 5 minutes of the USB drive being connected to the vehicle’s USB hub select Did The Update Install Successfully > No on the FDRS and follow the on-screen instructions to either attempt USB programming again or perform CAN programming for the module.
4. When the pop-up stating Restart Required appears on the center display screen, turn the ignition OFF, keep the vehicle doors closed, and wait for 10 minutes. Restart the engine (key-on engine running [KOER]). The update is still in process at this time.
NOTE: It may take up to 5 minutes before SYNC center display screen displays Update Successful pop up. After 5 minutes if Update Successful pop up is not shown on SYNC center display screen, remove the USB and select yes on the FDRS Was the USB Update Successful prompt (FDRS verifies if the module software update was successfully installed on the module).
5. Once the pop-up stating Update Successful appears on the center display screen, select Close, remove the USB flash drive from the USB hub and connect it to the FDRS, and select Yes on FDRS indicating the update installed successfully. This initiates the remaining automated configuration steps and reports the module assembly, vehicle interface processor (VIP), calibration, customer interface processor (CIP), and application software levels to the Ford online database. Failure to follow this step results in an inaccurate database as well as omitted, improperly installed, or improperly configured applications (features) such as navigation (if equipped). It is normal for the module to reset during this step.
5 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| FORD | EDGE | 2021-2022 |
| LINCOLN | MKX | 2021 |
| LINCOLN | NAUTILUS | 2021-2022 |
1 Associated Document
Manufacturer Communications
22-2419
31 October 2022
https://www.nhtsa.gov/recalls?nhtsaId=10226935
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NHTSA ID Number: 10208347
Manufacturer Communication Number: TSB 22-2062
Summary
Some 2021 Edge/Nautilus vehicles may experience at least one of the following symptoms: Android Auto connection concerns, Apple CarPlay connection concerns, Information and entertainment screen freezing/locking up, windows media audio (WMA) files not playing properly from a universal serial bus (USB) device, intermittent blank information and entertainment screen, Bluetooth connectivity concerns, incorrect Owner’s Manual language for French, frozen or delayed response for touch screen improvements. This may be due to the software in the accessory protocol interface module (APIM). To correct the condition, follow the Service Procedure to reprogram the APIM.
1 Associated Document
Manufacturer Communications
22-2062
25 February 2022
https://www.nhtsa.gov/recalls?nhtsaId=10208347
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- 2024 Latest Navigation GPS Maps sd Card A15 newest updated includes New Roads USA and Canada
- Compatible with Ford Navigation: f150 (2013-2015), Super Duty f250/350/450 (2013-2016), Explorer (2011-2016), Escape (2013-2015)
- Compatible with Ford Navigation: Expedition (2015), Mustang (2015), Transit (2013-2015), TRANSIT CONNECT (2014 - 2016),Taurus (2013-2015)
- Compatible with Lincoln Navigation MKC 2015, MKS (2013-2015), MKT (2013-2015), MKX (2011-2016,) MKZ (2013-2016),NAVIGATOR (2015)
- Navigation update 2024 Version A15 GM5T 19H449 AJ card Compatible with Ford & Lincoln. Card can be used in 50 United States and Canada. Card is Compatible with Ford/Lincoln mod*ls: ( c max 2013-2015), ( Edge 2011-2015), ( Escape 2013-2015), ( Escape hybrid 2013-2015), ( Expedition 2015), (Expedition XT 2015), ( Explorer 2011-2015), ( Taurus 2013-2015), ( Transit 2013-2015), ( Transit connect 2014-2015).
- Navigation update Card Compatible with Ford: f 150 2013-2015), (Super Duty: f 250 / f 350 / f 450 (2013-2015), (Flex 2013-2015), (Fiesta 2014-2015)
- Gps update SD Card Compatible with Ford: Focus 2012-2015), (Fusion 2013-2015), (Mustang 2015), ( Taurus 2013-2015), ( Transit 2013-2015)
- SD Card is Compatible with Lincoln mod*ls: (Mkc 2015), (Mks 2013-2015), (Mkt 2013-2015), (Mkx 2011-2015), (Mkz 2013-2015), (Navigator 2015).
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- Compatible with Ford (2013-2016 Vehicle): C-MAX 2013 - 2015; EDGE 2011 - 2015; ESCAPE 2013 - 2015; ESCAPE HYBRID 2013 - 2015; EXPEDITION 2015; EXPEDITION XT 2015; EXPLORER 2011 - 2016; F-150 2013 - 2015; FIESTA 2014 - 2015; FLEX 2013 - 2015; FOCUS 2012 - 2015; FUSION 2013 - 2016; MUSTANG 2015; SUPER DUTY (F-250 / F-350 / F-450) 2013 - 2016; TAURUS 2013 - 2015; TRANSIT 2013 - 2015; TRANSIT CONNECT 2014 - 2016.
- Please: Your vehicle may require a software update prior to installing this update. For more details please open the 'How to Determine Your Sync Software' file under the 'User Manuals' section of this page.
- ATTENTION Please: Please confirm that your Navigation SD card is NOT A15 or B15 prior to buying this map update. If A15 or B15 is printed on the SD card found in your vehicle's SD Card slot do not purchase this update
- 2024 Latest Navigation GPS Maps sd Card A15 newest updated includes New Roads USA and Canada
- Compatible with Ford Navigation: f150 (2013-2015), Super Duty f250/350/450 (2013-2016), Explorer (2011-2016), Escape (2013-2015)
- Compatible with Ford Navigation: Expedition (2015), Mustang (2015), Transit (2013-2015), TRANSIT CONNECT (2014 - 2016),Taurus (2013-2015)
- Compatible with Lincoln Navigation MKC 2015, MKS (2013-2015), MKT (2013-2015), MKX (2011-2016,) MKZ (2013-2016),NAVIGATOR (2015)
- This A15 card Updates A14, A13, A12, A11, A10, A9, A8, A7, A6, A5, A4, etc Map databases.
- 【Compatible with Ford】C-Max 2013-2015, Edge 2011-2015, Escape/Escape Hybrid 2013-2015, Expedition 2015, Explorer 2011-2015, F-150 2013-2015, Fiesta 2014-2015, Flex 2013-2015, Focus 2012-2015, Fusion 2013-2016, Mustang 2015, Super Duty (F-250/F-350/F-450) 2013-2016, Taurus 2013-2015, Transit 2013-2016, Transit Connect 2014-2015.
- 【Compatible with Lincoln】MKC 2015, MKS 2013-2015, MKT 2013-2015, MKX 2011-2016, MKZ 2013-2016, Navigator 2015.
- 【Map Coverage Area】USA & Canada. This map includes expanded coverage in hundreds of cities, counties and metropolitan areas across the 50 United States, Puerto Rico and Canada.
- 【Easy To Install】Simple plug and play installation. Simply insert the card when the engine is off, then start the engine, and the installation process will automatically initiate. Wait for the screen to display completion once the installation is finished.
- 【Please Note】This map update is only for Sync 2 systems. It will not work on Sync 3 or 4. You must have an existing embedded navigation system to use this update.
- Compatible with Lincoln Models: MKS (2013-2015), MKT (2013-2015), MKX (2011-2015), MKZ (2014-2015)
- Compatible with Ford Models: F15O (2013-2015), Super Duty F25O/35O/45O (2013-2015), Explorer (2011-2015), Focus (2012-2015), Fiesta (2014-2015), Fusion (2013-2015), Flex (2013-2015), Edge (2011-2015), CMax (2013-2015), Expedition (2015), Mustang (2015), Transit (2014-2015)
- Latest data: 2024 navigation sd card a15 Map updates including ATMs, restaurants, fuel stations, miles of new roads, luxury hotels, Pet Shop, And new points of interest to help you find the services you need. whether driving around town or far from home.
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- Service:We strive to provide the best possible products and services to ensure customer satisfaction. If you have any questions or concerns, please feel free to reach out to us at any time. We value your feedback and are dedicated to resolving any issues promptly.
- 2024 B15 navigation Sd card available for MyFord Touch or for MyLincoln Touch SYNC systems that use SD card for navigation.
- 2024 latest version :B15 Navigation SD Card SYNC Navigation System Map Update for the United States and Mexico. Confident driving in unfamiliar or recently changed areas.
- Compatible with Ford Models: F15O (2013-2015), Super Duty F25O/35O/45O (2013-2015), Explorer (2011-2015), Focus (2012-2015), Fiesta (2014-2015), Fusion (2013-2015), Flex (2013-2015), Edge (2011-2015), CMax (2013-2015), Expedition (2015), Mustang (2015), Transit (2014-2015).
- Compatible with Lincoln Navigation MKS (2013-2015), MKT (2013-2015), MKX (2011-2015,) MKZ (2014-2015),NAVIGATOR (2015)
- Service:We strive to provide the best possible products and services to ensure customer satisfaction. If you have any questions or concerns, please feel free to reach out to us at any time. We value your feedback and are dedicated to resolving any issues promptly.
- Version A14 : 2023 U.S. And Canada Sync Navigation System Map Update, CCPU S.W Version:10212.10308.12058 Save your valuable time by updating with a USB stick, no need to visit your dealer.
- NAVIGATION SD CARD COMPATIBLE WITH FORD A14： F-150 2013 - 2015，C-MAX 2013 - 2015，EDGE 2011 - 2015，ESCAPE 2013 - 2015，FUSION 2013 - 2016，FUSION 2013 - 2016，EXPLORER 2011 - 2016，EXPEDITION 2015
- COMPATIBLE FORD NAVIGATION SD CARD: EXPEDITION XT 2015，FIESTA 2014 - 2015，FLEX 2013 - 2015，FOCUS 2012 - 2015，TAURUS 2013 - 2015，TRANSIT 2013 - 2015TRANSIT CONNECT 2014 - 2016，ESCAPE HYBRID 2013 - 2015，SUPER DUTY (F-250 / F-350 / F-450) 2013 - 2016
- A14 NAVIGATION SD UPDATED Compatible with Lincoln Navigation : MKC 2015, MKS (2013-2015), MKT (2013-2015), MKX (2011-2016,) MKZ (2013-2016),NAVIGATOR (2015)
- REPLACE PART NUMBER: GM5T19H449AH GM5T-19H449-AH.This update will only work on SYNC systems that use an SD Card for Navigation.
- 🚕 Latest Map Data：This GM5T-19H449-AG navigation SD card covers all maps and road information for the United States and Canada from 2022 to 2023. Let you not get lost on the intricate road! Note：Our map data comes from the latest data on the official website, and its updates always lag behind the actual calendar year. This is a normal phenomenon!
- 🚕 Applicable Car Models：The A14 navigation SD card is compatible with Ford：2013-2016 Super Dutv (F-250/F-350 /F-450), 2013-2015 C-Max, 2013-2015 Escape, 2011-2015 Edge, 2013-2015 Escape Hybrid, 2013-2015 F-150, 2013- 2015 Flex and more. It also compatible with Lincoln：2013-2015 MKS, 2015 MKC, 2011-2016 MKX, 2013-2015 MKT and more.
- 🚕 Accurate Aavigation：A small SD card carries information on hundreds of millions of roads and buildings. Whether you go to tourism, hotels, gas stations, towns, villages,barber shops and other places, or face the complicated traffic lights and road conditions, it can provide you with a powerful and accurate data flow to help you quickly reach your destination.
- 🚕 Built in Premium Chips：The car GPS navigation system SD card is made of premium chips and 9 pins. It has 32GB of memory and high-speed data processing ability, which is not easily burned or damaged during use. It only supports SYNC systems that use SD cards for navigation. Before purchasing, please confirm that your navigation system comes with this slot.
- 🚕 Perfect After-Sales Service：We care about our valued buyers, and each of our car accessories are carefully tested and inspected before delivery. If you have any questions, our customer service staff will be happy to help you.
- Latest Ford & Lincoln Navigation sd Card A14 maps updated 2023 includes New Roads USA and Mexico Support sync System
- Compatible with Ford Navigation: f150 (2013-2015), Super Duty f250/350/450 (2013-2015), Explorer (2011-2015), Escape (2013-2015)
- Compatible with Ford Navigation: Focus (2012-2015), Fiesta (2014-2015), Fusion (2013-2015), Flex (2013-2015), Edge (2011-2015), C-Max (2013-2015)
- Compatible with Ford Navigation: Expedition (2015), Mustang (2015), Transit (2014-2015), TRANSIT CONNECT (2014 - 2016),Taurus (2013-2015)
- Compatible with : Lincoln Navigation MKC 2015 MKS (2013-2015), MKT (2013-2015), MKX (2011-2015,) MKZ (2014-2015),NAVIGATOR (2015)
Last update on 2024-06-30 / Affiliate links / Images from Amazon Product Advertising API
This product presentation was made with AAWP plugin.
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TECHNICAL SERVICE BULLETIN Inoperative Front Camera Below 6 MPH (10 Km/h), Sirius Satellite Radio And Various SYNC 4 Concerns 22-2419 31 October 2022 This bulletin supersedes 22-2062. Model: Ford 2021-2022 Edge Lincoln 2021-2022 Nautilus Summary This article supersedes TSB 22-2062 to update the Issue, Action and Service Procedure. Issue: Some 2021-2022 Edge/Nautilus vehicles may experience one or more of the following symptoms: inoperative front camera if the camera system button is pressed once the vehicle is below the speed threshold of 6 mph (10 km/h) (Edge Only), Android Auto connection concerns, Apple CarPlay connection concerns, center display screen freezing/locking up, windows media audio (WMA) files not playing properly from a universal serial bus (USB) device, intermittent blank center display screen, Bluetooth connectivity concerns, incorrect Owner’s Manual language for French, frozen or delayed touch response for center display screen. This may be due to the software in the accessory protocol interface module (APIM). To correct the condition, follow the Service Procedure to reprogram the APIM. NOTE: The APIM software update that addresses the symptom listed in this article may have been delivered over-the-air (OTA) via Ford Power-Up software updates to connected vehicles that have automatic updates enabled through the center display screen. Enter the vehicle identification number (VIN) in Professional Technician System (PTS) and check the OTA Dashboard under the Connected Vehicle tab for OTA update history. If an update to the APIM has been successfully completed recently and the customer is reporting the symptoms are no longer present, this article may not apply. Action: Follow the Service Procedure steps to correct the condition on vehicles that meet all of the following criteria: • 2021-2022 Edge/Nautilus • At least one of the following: – Inoperative front camera if the camera system button is pressed once the vehicle is below the speed threshold of 6 mph (10 km/h) (Edge Only) – Android Auto connection concerns – Apple CarPlay connection concerns – Center display screen freezing/locking up – WMA files not playing properly from a USB device – Intermittent blank center display screen – Bluetooth connectivity concerns – Incorrect Owner’s Manual language for French – Frozen or delayed touch response for center display screen Warranty Status: Eligible under provisions of New Vehicle Limited Warranty (NVLW)/Service Part Warranty (SPW)/Special Service Part (SSP)/Extended Service Plan (ESP) coverage. Limits/policies/prior approvals are not altered by a TSB. NVLW/SPW/SSP/ESP coverage limits are determined by the identified causal part and verified using the OASIS part coverage tool. Labor Times Description 2021-2022 Edge/Nautilus: Reprogram The Appropriate Modules As Required By The Software Update And Service Procedure (Do Not Use With Any Other Labor Operations) Operation No. MT222419 Time Actual Time Repair/Claim Coding Causal Part: 14G670 Condition Code: 04 Service Procedure NOTE: Ask the customer to bring their spare key fob to assist in the Ford Diagnosis and Repair System (FDRS) programming. The time required to complete this procedure will vary depending on several factors including the number of module software updates required, available internet bandwidth, universal serial bus (USB) flash drive variability, and the potential that controller area network (CAN) flashing (software update via the data link connector [DLC] with FDRS) may be required. It is recommended to connect to the internet with an ethernet cable and use a USB 3.0 capable flash drive when performing software updates. NOTE: The following modules may each require more than one software update: gateway module (GWM), telematic control unit (TCU), accessory protocol interface module (APIM) 1. Start an FDRS session and navigate to Toolbox tab > Datalogger > body control module (BCM) and select the BATT_SOC parameter identification (PID). Verify the PID reads 80% or higher. If state of charge (SOC) is less than 80%, charge the battery then navigate back to Toolbox tab > BCM > Reset Battery Monitor Sensor Learned Values application. Perform the battery monitor sensor (BMS) reset. (1). If the battery is unable to achieve an 80% SOC then a new battery may be required. Use the Rotunda GRX- 3590 or DCA-8000 testers to verify if replacement is required. If the battery is replaced, fully recharge the new battery. Then disconnect the Rotunda charger and perform a BMS reset using the FDRS scan tool. 2. Reconnect the battery charger and set it to maintain a vehicle voltage of 12.6 – 13.6 volts. A low battery state of charge while performing a software update to any module may result in a repeat Restart Required message in the vehicle center display screen or a message on the FDRS saying Part Number Validation Failed or DID Validation Failed. 3. Close all the doors on the vehicle. If a door must be left open during the service procedure, the door latch should be mechanically latched to simulate a closed door. 4. Are there any updates available for the GWM, TCU and APIM modules? (1). Yes – proceed to Step 5. (2). No – this article does not apply. Refer to Workshop Manual (WSM), Section 415-00. 5. Perform the Module Software Updating Procedures outlined below for the following modules: GWM, TCU and APIM. Perform a network test after each software update using the latest software level of the FDRS scan tool. This will refresh the list of modules that have available software updates based current module software levels. Continue performing software updates to the GWM, TCU and APIM until all available software updates for those modules are complete. If any error conditions are experienced during programming, refer to WSM Section 418-01A > General Procedures > Module Programming for the Error Condition Table. 6. If the in-vehicle center display screen on a 2021 Edge/Nautilus vehicle does not indicate that the USB flash drive has started to download, this may require recovery of the APIM module. Refer to related Technical Service Bulletins (TSB) or Special Service Messages (SSM) for APIM recovery using the FDRS service tool. Module Software Updating Procedure The following instructions apply when performing a software update on any of the following modules: • GWM • TCU • APIM NOTE: A blank 64GB or larger USB flash drive is required, and a USB 3.0 USB flash drive is recommended for fastest software installation. Make sure the USB flash drive being used is formatted as exFAT file system. To confirm the USB flash drive is formatted as exFAT, hold down the Windows icon keyboard key and press the E keyboard key. Right click on the USB flash drive, then select Properties. If File System under the General tab is not exFAT, the drive must be formatted. To format the USB flash drive, right click on the USB flash drive, select Format, select exFAT for the File System, and select Default Allocation Size for the Allocation Unit Size. De-selecting Quick Format is not necessary and results in a more lengthy operation. 1. Using the FDRS, begin module programming by selecting the SW Updates tab. Download and run the application for desired module. Follow all on-screen instructions carefully. 2. When prompted, connect the USB flash drive to the FDRS. NOTE: It may take up to 5 minutes for the vehicle to recognize the USB flash drive. 3. When prompted by the FDRS, safely remove/eject the USB flash drive from the FDRS and connect it to the USB hub to install the software into the module. When the USB software update begins the center display screen displays a message stating Do Not Remove USB. The update starts automatically and may take 10 minutes or longer to complete. If the message stating Do Not Remove USB does not display on the center display screen within 5 minutes of the USB drive being connected to the vehicle’s USB hub select Did The Update Install Successfully > No on the FDRS and follow the on-screen instructions to either attempt USB programming again or perform CAN programming for the module. 4. When the pop-up stating Restart Required appears on the center display screen, turn the ignition OFF, keep the vehicle doors closed, and wait for 10 minutes. Restart the engine (key-on engine running [KOER]). The update is still in process at this time. NOTE: It may take up to 5 minutes before SYNC center display screen displays Update Successful pop up. After 5 minutes if Update Successful pop up is not shown on SYNC center display screen, remove the USB and select yes on the FDRS Was the USB Update Successful prompt (FDRS verifies if the module software update was successfully installed on the module). 5. Once the pop-up stating Update Successful appears on the center display screen, select Close, remove the USB flash drive from the USB hub and connect it to the FDRS, and select Yes on FDRS indicating the update installed successfully. This initiates the remaining automated configuration steps and reports the module assembly, vehicle interface processor (VIP), calibration, customer interface processor (CIP), and application software levels to the Ford online database. Failure to follow this step results in an inaccurate database as well as omitted, improperly installed, or improperly configured applications (features) such as navigation (if equipped). It is normal for the module to reset during this step. © 2022 Ford Motor Company All rights reserved. NOTE: The information in Technical Service Bulletins is intended for use by trained, professional technicians with the knowledge, tools, and equipment to do the job properly and safely. It informs these technicians of conditions that may occur on some vehicles, or provides information that could assist in proper vehicle service. The procedures should not be performed by “do-it-yourselfers”. Do not assume that a condition described affects your car or truck. Contact a Ford or Lincoln dealership to determine whether the Bulletin applies to your vehicle. Warranty Policy and Extended Service Plan documentation determine Warranty and/or Extended Service Plan coverage unless stated otherwise in the TSB article. The information in this Technical Service Bulletin (TSB) was current at the time of printing. Ford Motor Company reserves the right de this information with updates. The most recent information is available through Ford Motor Company’s on-line technical resources.
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