NHTSA ID Number: 10210275
Manufacturer Communication Number: SIL 848
Summary
Altec has learned that the engine on certain AT35/37/40G and AT37/41/48 ME/PE aerial devices built from August 2020 to August 2021 on Ford F-450/F550/F-600 gas engine chassis equipped with a JEMS S/SE hybrid system could not enter idle mitigation system (IMS) engine shut down properly when the Jobsite Energy Management System (JEMS) is actuated at a cold ambient temperature with a cold engine block. When shutdown is attempted, the engine will stutter but will remain running. If this happens five times in a row, it will cause the JEMS service light to turn on and the JEMS to become inactive. To resolve this issue, the base idle setting for IMS shutdown must be updated by Altec.
This letter applies to your vehicle. Refer to the provided list.
Dear Altec Owner,
Altec Industries, Inc. has developed a product improvement as described in the included Service Information Letter (SIL). According to our records, you own one or more units this applies to.
Refer to the included letter for the items covered under the Altec Warranty Policy. If you had this repair performed before you received this letter, you may be eligible to receive reimbursement for the cost of obtaining a prenoti-fication remedy of the problem associated with this letter.
Compare your unit’s identifying information with the provided list to verify your unit is affected. You may also contact Altec or view your fleet through Altec Connect to determine if there are any other outstanding notices.
If you have sold or retired the unit, update the records through Altec Connect. If you have leased this equipment to another person or company, you are required by Federal Law to forward a copy of this notice to the lessee by first class mail within ten (10) days of the receipt of this notice.
We regret this inconvenience; however, we are taking this action in the interest of your safety and continued satisfaction with Altec products.
Thank you for your immediate attention on this important matter.
Service Information Letter
SIL 848
Gas Engine Low Idle Setting Update
Units Affected: Certain AT35/37/40G and AT37/41/48 ME/PE aerial devices built from August 2020 to August 2021 on Ford F-450/F550/F-600 gas engine chassis equipped with a JEMS S/SE hybrid system. Verify your unit is affected by reviewing the attached list or accessing Altec Connect.
Background: Altec has learned that the engine on the affected units may not enter idle mitigation system (IMS) engine shutdown properly when the Jobsite Energy Management System (JEMS) is actuated at a cold ambient temperature with a cold engine block. When shutdown is attempted, the engine will stutter but will remain running. If this happens five times in a row, it will cause the JEMS service light to turn on and the JEMS to become inactive. To resolve this issue, the base idle setting for IMS shutdown must be updated by Altec.
Customer Action: Contact Altec to schedule the SIL 848 low idle setting update to be performed no later than the next preventive maintenance interval.
Requirements: This work is estimated to take 1/2 hour and one person to complete.
Completion and Warranty: The repair is covered under the Altec Warranty Policy and must be performed by Altec. Altec will perform the work for free at an Altec facility. The travel costs of an Altec Mobile Service technician are covered if the technician performs the work at the owner’s location.
Altec Contact Info:
Altec Connect: connect.altec.com/login
Phone: 1-877-GO ALTEC (1-877-462-5832) | Options: 1 – Parts; 2 – Shop Service; 3 – Mobile Service; 4 – Technical Support; 5 – Global Rental Service Request; 6 – Chassis Repair
2 Affected Products
Vehicle
| MAKE | MODEL | YEAR |
| ALTEC | AERIAL DEVICE JEMS HYBRID | 2020-2021 |
1 Associated Document
Manufacturer Communications
SIL 848
April 13, 2022
MC-10210275-0001.pdf 732.613KB
- [Easy to Use—Work Out of the Box] + [FOXWELL 2026 New Version] FOXWELL NT604 Elite scan tool is the 2026 new version from FOXWELL, designed for car owners who want to figure out the cause of issues before fixing car problems by scanning common systems like ABS, SRS, engine, and transmission. The NT604 Elite obd2 scanner diagnostic tool comes with the latest software—no need to waste time downloading software first. Plug the scanner into the OBDII port with OBDII cable to start the diagnosis.
- [Affordable] + [Reliable Car Health Monitor] Will you be confused what happens when the warning light of ABS/SRS/transmission/check engine flashes? Instead of taking your cars to dealership, this FOXWELL scanner will help you do a thorough scanning and detection for your cars and pinpoint the root cause. Note：The device is a diagnostic tool, not a repair tool. To turn off a warning light, you must first physically repair the issue causing it. Only then can the scanner be used to clear the corresponding fault code.
- [5 in 1 Car Diagnostic Scanner] Compared with obd scanners (50-100), NT604 Elite code scanner not only includes their OBDII diagnosis but also serves as ABS/SRS scanner, transmission and check engine code reader. When it’s an odb2 scanner, you can use it to check if your car is ready for annual test through I/M readiness menu. In addition, live data stream, built-in DTC library, data play back and print, all these features are a big plus for it. Note: doesn't support maintenance functions like reset or relearn. For the SRS system, NT604 Elite can read and clear common fault codes not caused by a crash, but crash/collision data cannot be cleared.
- [Fantastic AUTOVIN] + [No extra software fee] Through the AUTOVIN menu, this NT604 Elite car scanner allows you to get your V-IN and vehicle info rapidly, no need to take time to find your V-IN and input one by one. What's more, the NT604 Elite ABS SRS scanner supports 60+ car brands from worldwide (America/Asia/Europe). You don’t need to pay extra software fee. AUTOVIN may not work on some older vehicles or certain vehicle brands. If AUTOVIN fails, please input the vin code manually or go to the Diagnostic Menu to select your vehicle model.
- [Solid protective case KO plastic carrying bag] + [Lifetime update] Almost all same price-level car scanner diagnostic tool only offers plastic bag to hold the scanner.However, NT604 Elite automotive scanner is equipped with solid protective case, preventing your obd2 scanner from damage. Then you don’t need to pay extra money to buy a solid toolbox.
- 【Reset ABS/SRS/Transmission/Engine Lights】 More than an check engine code reader, OBDMATE OM901 obd2 scanner performs comprehensive diagnostics for the 4 most-used systems (ABS/SRS/Engine/Transmission). It quickly clears fault codes, turns off warning lights, read data stream and auto VIN.
- 【3.5" Handheld Scanner with 4 System Diagnose】 3.5" Super large TFT screen equipped displays an intuitive menu and clear readings of various sensors from ABS, SRS, ECM and TCM
systems. It arrived with a silicone protective case and hard-shell carrying case, ensuring long-lived durability and drop resistance. The car diagnostic tool is plug-to-play designed, plug it and get diagnosis started without any batteries or updates required. - 【One-Click I/M Readines&Full OBD2 Functions】 Press F1 to get an intuitive corloured form about whether various emissions-related systems on the vehicle are operating properly. Help you get smog-check ready quickly. OM901 car scanner supports all essential OBD2 functions you need: read & clear codes, view freeze frame, read I/M readiness, retrieve VIN, live data stream (with graphing display), O2 sensor test, onboard monitoring mode, and EVAP leak test.
- 【Battery Voltage Check&DLC Pin Test】 It allows you to monitor battery health by testing current battery voltage. Plus, this obd2 diagnostic tool features DLC 16-PIN test to check current voltage of every pin.
- 【Automotive Scanner Diagnostic Kit】 The package comes with 1 car scanner, 1 USB-type c cable, 1 hard storage bag and 1 user manual(en). Free to update without any hidden fees. 5 languanges available in setting including English, French, Italian, German and Espanish. Valuable and Portable, making it a great tool kit for car owners, DIY enthusiasts, and professional mechanics.
systems. It arrived with a silicone protective case and hard-shell carrying case, ensuring long-lived durability and drop resistance. The car diagnostic tool is plug-to-play designed, plug it and get diagnosis started without any batteries or updates required.
- [Diagnose Like a Pro] BlueDriver Pro is a professional OBD2 scanner and diagnostic tool that helps you scan, understand, and clear vehicle trouble codes with confidence. Turn your phone into a powerful car diagnostic scanner—no guesswork, no unnecessary repairs.
- [Read and Clear More Codes Than Ever] Read and clear more codes than basic car code readers. Access enhanced diagnostics for Check Engine, ABS, SRS, Airbag, TPMS, Transmission.
- [Verified Fixes and Real-Time Data] Get unlimited, technician-verified repair reports matched to your VIN, with definitions, causes, and confirmed fixes. Monitor live vehicle data as you drive, view freeze frames, check smog readiness, and analyze Mode 6 test results.
- [Wireless & Bluetooth Enabled] - Say goodbye to wires. BlueDriver connects with Bluetooth via your phone/tablet to a sensor that plugs into your car's OBDII port. Get all of the capabilities of an expensive code reader & scan tool without any annoying wires.
- [Broad Make & Model Coverage] Strong support for GM, Ford, Stellantis (RAM, Jeep, Chrysler), Toyota, Honda, Nissan, Mazda, Subaru, Hyundai, Mercedes-Benz, BMW, and VW.
- ✔️【Professional SRS Reset for 1994-2003 BMW】 Designed specifically for classic BMW models (1994-2003). This B800 scanner reads & clears SRS airbag fault codes, turns off the warning light, and saves you a costly dealer visit. Confirmed compatible with: E36, E46 (EXCEPT 2001 330i), E34, E38, E39, Z3, and X5 (E53). NOT compatible with any BMW built before 1994 or after 2003.
- ✔️【Important: Two Different Connection Ports – Read Before Use】 To avoid “not working” issues, please note: For 1994–2000 BMWs (most E36, E34, Z3, early E39), the SRS diagnostic port is a round 20-pin connector under the hood. You MUST use the included 16-pin to 20-pin adapter cable. For 2000–2003 models (late E46, E39, X5), use the standard OBD-II port inside the cabin. Incorrect connection is the #1 reason for “incompatibility” reports.
- ✔️【Read & Clear Fault Codes in Minutes】 Quickly diagnose why your SRS light is on. The scanner accurately reads fault codes from airbag and seatbelt pretensioner systems. With one button press, clear the codes and reset the SRS warning light in seconds. No expensive dealer tools needed.
- ✔️【User-Friendly for DIYers – No Mechanic Required】 Easy operation with an intuitive button layout: ‘Enter’ to confirm, ‘Scroll’ to navigate. The clear LCD screen shows results instantly. Includes a step-by-step manual (revised for clarity) to guide you through the entire reset process.
- ✔️【Reliable Support with 1-Year Warranty】 We stand behind the quality of our B800 scanner. It comes with a 1-Year Hassle-Free Warranty. If you have any questions or need support, please contact us with your Order ID, and our dedicated team will assist you promptly.
- OBD2 SCANNER FOR ALL SYSTEMS – The INNOVA SD35 is a tablet-based OBD2 scanner designed for advanced diagnostics. Read and clear check engine light, ABS, SRS, and TPMS codes, plus test your car battery and alternator to prevent unexpected failures. Vehicle coverage may vary. Please use Innova’s Coverage Checker to verify compatibility.
- ALL-SYSTEM DIAGNOSTICS & LIVE DATA – Unlike basic code readers, this OBD2 scanner for all vehicles scans engine, transmission, ABS, SRS, and more. Get real-time live data, including RPM, fuel trims, temperature readings, and oxygen sensor performance.
- OBD2 TABLET WITH USER-FRIENDLY INTERFACE – This automotive scan tool features a high-resolution display, making vehicle diagnostics faster and easier.
- ADVANCED TPMS, OIL RESET & SERVICE FUNCTIONS – Perform TPMS sensor checks, oil light reset, and other service resets with ease This professional diagnostic tool provides comprehensive vehicle maintenance capabilities in one device.
- WIDE VEHICLE COVERAGE (1996 & NEWER CARS & TRUCKS) – This OBD2 scanner Bluetooth tablet is compatible with Toyota, Ford, Honda, Chevrolet, Nissan, Dodge, and more. However, feature coverage may vary. Please use Innova's Coverage Checker to verify coverage.
SEOCONTENT-START
Customer Outreach PO Box 8338 [email protected] Phone 1-877-GO ALTEC Saint Joseph, MO 64508 connect.altec.com/login Facsimile 1-877-659-9929 This letter applies to your vehicle. Refer to the provided list. Dear Altec Owner, Altec Industries, Inc. has developed a product improvement as described in the included Service Information Letter (SIL). According to our records, you own one or more units this applies to. Refer to the included letter for the items covered under the Altec Warranty Policy. If you had this repair performed before you received this letter, you may be eligible to receive reimbursement for the cost of obtaining a prenoti- fication remedy of the problem associated with this letter. Compare your unit’s identifying information with the provided list to verify your unit is affected. You may also contact Altec or view your fleet through Altec Connect to determine if there are any other outstanding notices. If you have sold or retired the unit, update the records through Altec Connect. If you have leased this equipment to another person or company, you are required by Federal Law to forward a copy of this notice to the lessee by first class mail within ten (10) days of the receipt of this notice. We regret this inconvenience; however, we are taking this action in the interest of your safety and continued satisfaction with Altec products. Thank you for your immediate attention on this important matter. Page 1 of 1 Service Information Letter SIL Released: April 13, 2022 Altec Use Only Inspection labor 0.0 hr Repair labor 0.5 hr Account # 010.1088.43151.000.9211.000 Travel Included NHTSA code N/A Prime fail P/N N/A Doc ref 074900818 Altec Use Only Description Part No. Qty Warranty N/A N/A N/A N/A 848 Gas Engine Low Idle Setting Update Units Affected: Certain AT35/37/40G and AT37/41/48 ME/PE aerial devices built from August 2020 to August 2021 on Ford F-450/F550/F-600 gas engine chassis equipped with a JEMS S/SE hybrid system. Verify your unit is affected by reviewing the attached list or accessing Altec Connect. Background: Altec has learned that the engine on the affected units may not enter idle mitigation system (IMS) engine shutdown properly when the Jobsite Energy Management System (JEMS) is actuated at a cold ambient temperature with a cold engine block. When shutdown is attempted, the engine will stutter but will remain running. If this happens five times in a row, it will cause the JEMS service light to turn on and the JEMS to become inactive. To resolve this issue, the base idle setting for IMS shutdown must be updated by Altec. Customer Action: Contact Altec to schedule the SIL 848 low idle setting update to be performed no later than the next preventive maintenance interval. Requirements: This work is estimated to take 1/2 hour and one person to complete. Completion and Warranty: The repair is covered under the Altec Warranty Policy and must be performed by Altec. Altec will perform the work for free at an Altec facility. The travel costs of an Altec Mobile Service technician are covered if the technician performs the work at the owner’s location. Altec Contact Info: Altec Connect: connect.altec.com/login Phone: 1-877-GO ALTEC (1-877-462-5832) | Options: 1 – Parts; 2 – Shop Service; 3 – Mobile Service; 4 – Technical Support; 5 – Global Rental Service Request; 6 – Chassis Repair
**************************************************************************************************************
SEOCONTENT-END
This product presentation was made with AAWP plugin.