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22P08 – BlueCruise/ActiveGlide Maps Expiration – 2021-2022 Ford & Lincoln

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NHTSA ID Number: 10225542

Manufacturer Communication Number: 22P08 S2

Summary

Certain 2022 Model Year Expedition/Navigator, 2021-2022 Model Year F-150 and Mach-E Vehicles Equipped with FordeBay logo/LincolneBay logo Co-Pilot and BlueCruise/ActiveGlideBlueCruise/ActiveGlide Maps Expiration

REASON FOR THIS SUPPLEMENT

The technical instructions have been updated with additional details and screen shots to assist in

successfully updating the gateway module (GWM) and BlueCruise/ActiveGlide Maps.

Additional population has been added to the affected vehicles with updated build dates.

Added requirement to verify through PTS that the Field Service Action (FSA) is still open (OASIS) and the vehicle has not already received the OTA update

 

October 6, 2022

NEW VEHICLE RECOMMENDED DELIVERY HOLD
Customer Satisfaction Program 22P08 – Supplement #2
Certain 2022 Model Year Expedition/Navigator, 2021-2022 Model Year F-150 and
Mach-E Vehicles Equipped with FordeBay logo/LincolneBay logo Co-Pilot and BlueCruise/ActiveGlide
BlueCruise/ActiveGlide Maps Expiration

 

REASON FOR THIS SUPPLEMENT

  • The technical instructions have been updated with additional details and screen shots to assist in successfully updating the gateway module (GWM) and BlueCruise/ActiveGlide Maps.
  • Additional population has been added to the affected vehicles with updated build dates.
  • Added requirement to verify through PTS that the Field Service Action (FSA) is still open (OASIS) and the vehicle has not already received the OTA update.

 

PROGRAM TERMS

This program will be in effect through March 14, 2023, for vehicles within the new bumper-to-bumper warranty coverage period (e.g., less than 36,000 miles).

 

AFFECTED VEHICLES

Vehicle Model Year Assembly Plant Build Dates
Expedition2022Kentucky TruckSeptember 22, 2021 through July 1, 2022
Navigator2022Kentucky TruckJanuary 12, 2021 through August 25, 2022
F-1502021-2022DearbornJune 25, 2021 through August 17, 2022
F-1502021-2022Kansas CityJune 25, 2021 through March 7, 2022
F-1502022Rouge Electrical Vehicle CenterOctober 14, 2021 through August 22, 2022
Mach-E2021-2022CuautitlanJanuary 18, 2021 through July 13, 2022

 

REASON FOR THIS PROGRAM

In some of the affected vehicles, the Connected Blue Zone Maps will expire on September 10th, 2022.  When the maps expire, the BlueCruise with hands-free highway driving feature will no longer be available. Unsold vehicles that are in transport mode or on dealer lots are unable to receive an over the air update containing the updated maps.

 

SERVICE ACTION

Before delivering any new in-stock vehicles involved in this program, dealers are to update the gateway module using FDRS. This service must be performed on all affected vehicles at no charge to the vehicle owner.

 

OVER THE AIR (OTA) UPDATES (FORDeBay logo POWER-UP / LINCOLNeBay logo ENHANCED):

  • In addition to your dealer being able to update vehicles now using FDRS, FordeBay logo deployed an OTA software update in August,2022.
  • Before scheduling service for an OTA capable vehicle, please verify through PTS that the Field Service Action (FSA) is still open (OASIS) and the vehicle has not already received the OTA update.
    1. Verify FSA is still open by viewing the “Outstanding Field Service Actions” on the OASIS results page on PTS. (Note: If the OTA update was recently downloaded onto vehicle the FSA may still show as open)
    2. If the FSA is still open in the Outstanding Field Service Actions section, proceed to the tab titled “Connected Vehicle”. In the “Over the Air Update 60 Day History”, you can determine if an OTA update occurred on the affected module by viewing the

“Completion Status”, which should show “Campaign Successful”. The “Release Notes” will also indicate that the campaign was successfully downloaded onto the vehicle. (Note: the FSA may still show as open in the Outstanding Field Service Actions section of PTS even though the OTA update was successfully downloaded onto the vehicle. This FSA will eventually be removed from the Outstanding Field Service Actions screen of PTS.) 

 

OWNER NOTIFICATION MAILING SCHEDULE

Owner letters will not be mailed for this program.

 

SOLD VEHICLES

  • Correct affected vehicles identified in OASIS which are brought to your dealership within the applicable bumper-to-bumper warranty coverage period.
  • Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.

 

STOCK VEHICLES

  • Correct all affected units in your new vehicle inventory before delivery.
  • Use OASIS to identify any affected vehicles in your used vehicle inventory.

 

TITLE BRANDED / SALVAGED VEHICLES

Affected title branded and salvaged vehicles are eligible for this service action.

 

OWNER REFUNDS 

Refunds are not approved for this program.

 

RENTAL VEHICLES

Rental vehicles are not approved for this program.

 

PARTS REQUIREMENTS / ORDERING INFORMATION

Parts are not required to complete this repair.

 

ATTACHMENT III

CERTAIN 2022 MODEL YEAR EXPEDITION/NAVIGATOR AND 2021-2022 MODEL YEAR F-150 VEHICLES EQUIPPED WITH FORDeBay logo/LINCOLNeBay logo CO-PILOT AND BLUECRUISE/ACTIVEGLIDE — BLUECRUISE/ACTIVEGLIDE MAPS EXPIRATION

 

SERVICE PROCEDURE

A. Gateway Module A Programming – Page 1

B. Troubleshooting – Page 16

C. Important Information for Module Programming – Page 17

D. Recovering a module when programming has resulted in a blank module – Page 17

 

Gateway Module A Programming

NOTE: A blank 32GB or larger USB flash drive is required for APIM, TCU, Cluster, and GWM software updates. Make sure the USB flash drive being used is formatted correctly. To see the available drives, hold down the Windows icon keyboard key and press the E keyboard key. Right click on the USB flash drive and select Properties. If File System under the General tab is not exFAT, the drive must be formatted. To format the USB flash drive, right click on the USB flash drive, select Format, select exFAT for the File System, and select Default Allocation Size for the Allocation Unit Size. De-selecting Quick Format is not necessary and will result in a lengthier operation.

NOTE: Program appropriate vehicle modules before performing diagnostics and clear all DTC’s after programming. For DTC’s generated after programming, follow normal diagnostic service procedures.

1. Connect a battery charger to the 12V battery.

NOTE: Verify that the negative cable of the charger is installed on a chassis or engine ground, and not the 12 volt battery negative terminal to prevent the battery saver mode from activating on the vehicle.

NOTE: If the diagnostic software does not load or if the vehicle cannot be identified properly, make sure there is a good internet connection and the Vehicle Communication Module (VCM) is properly connected to the Data Link Connector (DLC). VCM 3 is recommended for improved data download time.

2. Close all the doors on the vehicle. If a door must be left open during the service procedure, mechanically latch the door latch to simulate a closed door.

3. On the center display screen, navigate to Settings > About SYNC > Hands-Free Driving Mode available through DD-MM-YYYY. Record the expiration date. See Figure 1.

NOTE: Mach-E shown Expedition, Navigator and F-150 vehicles similar.

 

4. Log into FordeBay logo Diagnostic and Repair System (FDRS). Ensure that FDRS and the VCM 3 are updated to latest version.

5. Start a new FDRS session.

NOTE: Vehicle information is automatically retrieved by the diagnostic software and a Network Test is run. Vehicle identification data appears on the screen when this is complete.

NOTE: Available modules are shown on the LH side of the screen, and available procedures are listed on the RH side of the screen. Modules that are communicating are highlighted in green.

 

6. Select Toolbox tab. See Figure 2.

 

7. From the list on the LH side of the screen, select the GWM. See Figure 3.

 

8. From the list on the RH side of the screen, download GWM – GWM Software Update. See Figure 4.

 

NOTE: If software is already at the latest level, this selection will not be available. Verify that an Over The Air (OTA) update was previously installed. Log into Professional Technician System (PTS) > Connected Vehicle tab > OTA Dashboard. Click on release notes to confirm what was included in the OTA update. See Figures 5 and 6.

 

9. Click RUN to start the GWM update. See Figure 7.

 

10. Verify that the vehicle is connected to a battery charger. Click yes and follow all on-screen instructions carefully. See Figure 8.

 

11. When prompted, turn the ignition to key on engine off and click the OK icon. See Figure 9.

 

12. Allow the software files to process. See Figure 10.

 

13. When prompted, connect the USB flash drive to the diagnostic scan tool and click the OK icon. See Figure 11.

 

NOTE: Do not install the software update on a sub folder on the USB drive. See Figure 12.

 

14. Cycle the ignition to the ignition on engine on position and click the OK icon. See Figure 13.

 

15. Verify that the green ready light is on on the instrument cluster. See Figure 14.

NOTE: Close all the doors on the vehicle. If a door must be left open during the service procedure, mechanically latch the door latch to simulate a closed door and ensure that the trunk is closed if applicable.

NOTE: Mach-E shown Expedition, Navigator and F-150 vehicles similar.

 

IMPORTANT: Do not select the Yes button in FDRS until the software update on the USB drive has been completed. See Figure 15.

NOTE: If the yes or no icon in FDRS is pressed by accident the software update will not be successful. DO NOT PROCEED WITH THE CAN FLASH. You may receive an inaccurate message stating that the software update was successful but the bluecruise maps will not be updated.

 

16. When prompted by the diagnostic scan tool, safely remove/eject the USB flash drive from the diagnostic scan tool and connect it to the USB hub in the vehicle to install the software into the GWM. See Figure 16.

NOTE: Mach-E shown Expedition, Navigator and F-150 vehicles similar.

 

17. The update should start automatically. It is normal for the GWM to reset during this step. See Figure 17.

 

18. Press the close icon on navigation screen. The GWM software update will start automatically. See Figure 18.

19. Set a timer for 10 minutes to ensure enough time passes to allow the update to complete before removing the USB drive.

NOTE: Mach-E shown Expedition, Navigator and F-150 vehicles similar.

 

20. Turn off the vehicle and open and close the driver’s door. See Figure 19.

NOTE: You may receive a question regarding the alarm system. Click yes or no as appropriate.

NOTE: Mach-E shown Expedition, Navigator and F-150 vehicles similar.

 

21. Restart the Only remove the USB stick from the vehicle when the update succesful message appears. See Figure 20.

22. If there is not an immediate message stating that the update was succesful set a timer for 5 It may take up to 5 minutes before SYNC touchscreen displays Update Successful pop up. After 5 minutes if “Successful” pop up is not shown on SYNC touchscreen.

  • Select the close icon on the SYNC
  • Remove the USB stick
  • Click yes on the FDRS screen “Was the USB Update Successful” prompt (FDRS verifies if the module software update was successfully installed on the module).

NOTE: Mach-E shown Expedition, Navigator and F-150 vehicles similar.

 

23. Turn ignition to off and click the OK icon on the FDRS screen. See Figure 21.

 

24. Turn ignition to the ignition on engine off position and click the OK icon on the FDRS screen. See Figure 22.

 

25. On the FDRS screen wait for the validating software process to finish. See Figure 23.

 

26. Turn ignition to off and click the OK icon on the FDRS screen. See Figure 24.

 

27. Click OK on the FDRS screen when the application finished message appears. See Figure 25.

 

28. From the list on the RH side of the screen, select Self-Test and click RUN.

29. Click the Run Selected Tests button in the lower right.

30. Click the Clear & Retest button at the top of the screen to clear DTC’s in all modules.

31. Disconnect the battery charger from the 12V battery once the programming has completed.

32. On the center display screen, navigate to Settings > About SYNC > Hands-Free Driving Mode available through DD-MM-YYYY. Verify that expiration date is in the future. See Figure 26.

NOTE: Mach-E shown Expedition, Navigator and F-150 vehicles similar.

 

TROUBLESHOOTING

Error States/Messages:

1. When the USB drive is removed from the laptop, inserted into the vehicle and the vehicles infotainment screen says “restart required”, the vehicle is restarted and then goes into a loop where it continues to say “restart required” .

2. When the vehicles infotainment display screen says “programming successful” , the USB drive is removed from the vehicle and inserted back into the laptop. At this point, FDRS displays an error stating “Part Number Validation Failed” or “DID Validation Failed”.

 

Steps to Resolve:

The procedure that we have provided to dealers and confirmed to resolve these errors is:

1. Launch FDRS and navigate to toolbox tab > datalogger > BCM and select the “BATT_SOC” PID.

2. Ensure that the BATT_SOC PID reads over 80%.

3. If the PID is less than 80%, fully recharge the vehicles 12-volt battery using the appropriate Rotunda battery tester and charger.

4. Remove the charger from the vehicle and using FDRS, navigate to toolbox tab > BCM > Reset Battery Monitor Sensor Learned Values application. Perform the BMS reset.

5. Connect the Rotunda tool and set it to maintain 12.6 to 13.6 volts. Monitor the voltage real time using the indicator at the bottom right corner of FDRS to ensure that it is within this range.

6. Repeat the Software Update application that failed.

 

Important Information for Module Programming

NOTE: When programming a module, use the following basic checks to ensure programming completes without errors.

  • Make sure the 12V battery is fully charged before carrying out the programming steps and connect

    FDRS/scan tool to a power source.

NOTE: A good internet connection is necessary to identify the vehicle and to load the diagnostic software.

  • Inspect Vehicle Communication Module II (VCM IIeBay logo)/Vehicle Communication and Measurement Module (VCMM) and cables for any damage. Make sure scan tool connections are not interrupted during programming.
  • A hardwired connection is strongly recommended.
  • Turn off all unnecessary accessories (radio, heated/cooled seats, headlamps, interior lamps, HVAC

    system, etc.) and close doors.
  • Disconnect/depower any aftermarket accessories (remote start, alarm, power inverter, CB radio, etc.).
  • Follow all scan tool on-screen instructions carefully.
  • Disable FDRS/scan tool sleep mode, screensaver, hibernation modes.
  • Create all sessions key on engine off (KOEO). Starting the vehicle before creating a session will cause errors within the programming inhale process.

 

Recovering a module when programming has resulted in a blank module

a. Disconnect the VCMII or VCMM from the data link connector (DLC) and your PC.

b. After ten seconds, reconnect the VCMII/VCMM to the DLC and the PC. Launch FDRS. The VCMII/VCMM icon should turn green in the bottom right corner of the screen. If it does not, troubleshoot the FDRS to VCM connection.

c. If you are using the same FDRS as the initial programming attempt, select the appropriate VIN from the Vehicle Identification menu. If you are using a different FDRS, select “Read VIN from Vehicle” and proceed through the Network Test.

d. In the Toolbox menu, navigate to the failed module and Download/Run Programmable Module Installation (PMI). Follow the on-screen prompts. When asked if the original module is installed, select “No” and continue through the installation application.

e. Once programming has completed, a screen may list additional steps required to complete the programming process. Make sure all applicable steps are followed in order.

 

ATTACHMENT IV

CERTAIN 2022 MODEL YEAR EXPEDITION/NAVIGATOR AND 2021-2022 MODEL YEAR F-150 VEHICLES EQUIPPED WITH FORDeBay logo/LINCOLNeBay logo CO-PILOT AND BLUECRUISE/ACTIVEGLIDE — BLUECRUISE/ACTIVEGLIDE MAPS EXPIRATION

 

SERVICE PROCEDURE

A. Gateway Module A Programming – Page 1

B. Troubleshooting – Page 16

C. Important Information for Module Programming – Page 17

D. Recovering a module when programming has resulted in a blank module – Page 17

 

Gateway Module A Programming

NOTE: A blank 32GB or larger USB flash drive is required for APIM, TCU, Cluster, and GWM software updates. Make sure the USB flash drive being used is formatted correctly. To see the available drives, hold down the Windows icon keyboard key and press the E keyboard key. Right click on the USB flash drive and select Properties. If File System under the General tab is not exFAT, the drive must be formatted. To format the USB flash drive, right click on the USB flash drive, select Format, select exFAT for the File System, and select Default Allocation Size for the Allocation Unit Size. De-selecting Quick Format is not necessary and will result in a lengthier operation.

NOTE: Program appropriate vehicle modules before performing diagnostics and clear all DTC’s after programming. For DTC’s generated after programming, follow normal diagnostic service procedures.

1. Connect a battery charger to the 12V battery.

NOTE: Verify that the negative cable of the charger is installed on a chassis or engine ground, and not the 12 volt battery negative terminal to prevent the battery saver mode from activating on the vehicle.

NOTE: If the diagnostic software does not load or if the vehicle cannot be identified properly, make sure there is a good internet connection and the Vehicle Communication Module (VCM) is properly connected to the Data Link Connector (DLC). VCM 3 is recommended for improved data download time.

2. Close all the doors on the vehicle. If a door must be left open during the service procedure, mechanically latch the door latch to simulate a closed door.

3. On the center display screen, navigate to Settings > About SYNC > Hands-Free Driving Mode available through DD-MM-YYYY. Record the expiration date. See Figure 1.

NOTE: F-150 shown Expedition, Navigator and Mach-E vehicles similar.

 

4. Log into FordeBay logo Diagnostic and Repair System (FDRS). Ensure FDRS and VCM 3 are updated to latest version.

5. Start a new FDRS session.

NOTE: Vehicle information is automatically retrieved by the diagnostic software and a Network Test is run. Vehicle identification data appears on the screen when this is complete.

NOTE: Available modules are shown on the LH side of the screen, and available procedures are listed on the RH side of the screen. Modules that are communicating are highlighted in green.

6. Select Toolbox tab. See Figure 2.

 

7. From the list on the LH side of the screen, select the GWM. See Figure 3.

 

8. From the list on the RH side of the screen, download GWM – GWM Software Update. See Figure 4.

 

NOTE: If software is already at the latest level, this selection will not be available. Verify that an Over The Air (OTA) update was previously installed. Log into Professional Technician System (PTS) > Connected Vehicle tab > OTA Dashboard. Click on release notes to confirm what was included in the OTA update. See Figures 5 and 6.

NOTE: Mach-E shown Expedition, Navigator and F-150 vehicles similar.

 

9. Click RUN to start the GWM update. See Figure 7.

 

10. Verify that the vehicle is connected to a battery charger. Click yes and follow all on-screen instructions carefully. See Figure 8.

 

11. When prompted, turn the ignition to key on engine off and click the OK icon. See Figure 9.

 

12. Allow the software files to process. See Figure 10.

 

13. When prompted, connect the USB flash drive to the diagnostic scan tool and click the OK icon. See Figure 11.

 

NOTE: Do not install the software update on a sub folder on the USB drive. See Figure 12.

 

14. Cycle the ignition to the ignition on engine on position and click the OK icon. See Figure 13.

 

NOTE: Close all the doors on the vehicle. If a door must be left open during the service procedure, mechanically latch the door latch to simulate a closed door and ensure that the trunk is closed if applicable.

IMPORTANT: Do not select the Yes button in FDRS until the software update on the USB drive has been completed. See Figure 14.

NOTE: If the yes or no icon in FDRS is pressed by accident the software update will not be successful. DO NOT PROCEED WITH THE CAN FLASH. You may receive an inaccurate message stating that the software update was successful but the Bluecruise maps will not be updated.

 

15. When prompted by the diagnostic scan tool, safely remove/eject the USB flash drive from the diagnostic scan tool and connect it to the USB hub in the vehicle to install the software into the GWM. See Figure 15.

NOTE: Mach-E shown Expedition, Navigator and F-150 vehicles similar.

 

16. The update should start automatically. It is normal for the GWM to reset during this step. See Figure 16.

 

17. Press the close icon on navigation screen. The GWM software update will start automatically. See Figure 17.

 

18. Set a timer for 10 minutes to ensure enough time passes to allow the update to complete before removing the USB drive.

NOTE: F-150 shown Expedition and Navigator vehicles similar.

 

19. Turn off the vehicle and open and close the driver’s door. See Figure 18.

NOTE: F-150 shown Expedition and Navigator vehicles similar.

 

20. Restart the Only remove the USB stick from the vehicle when the update successful message appears. See Figure 19.

21. If there is not an immediate message stating that the update was successful set a timer for 5 minutes. It may take up to 5 minutes before SYNC touchscreen displays Update Successful pop up. After 5 minutes if “Successful” pop up is not shown on SYNC touchscreen.

  • Select the close icon on the SYNC touchscreen.
  • Remove the USB stick
  • Click yes on the FDRS screen “Was the USB Update Successful” prompt (FDRS verifies if the

    module software update was successfully installed on the module).

NOTE: F-150 shown Expedition and Navigator vehicles similar.

 

22. Turn ignition to off and click the OK icon on the FDRS screen. See Figure 20.

 

23. Turn ignition to the ignition on engine off position and click the OK icon on the FDRS screen. See Figure 21.

 

24. On the FDRS screen wait for the validating software process to finish. See Figure 22.

 

25. Turn ignition to off and click the OK icon on the FDRS screen. See Figure 23.

 

26. Click OK on the FDRS screen when the application finished message appears. See Figure 24.

 

27. From the list on the RH side of the screen, select Self-Test and click RUN.

28. Click the Run Selected Tests button in the lower right.

29. Click the Clear & Retest button at the top of the screen to clear DTC’s in all modules.

30. Disconnect the battery charger from the 12V battery once the programming has completed.

31. On the center display screen, navigate to Settings > About SYNC > Hands-Free Driving Mode available through DD-MM-YYYY. Verify that expiration date is in the future. See Figure 25.

NOTE: Mach-E shown Expedition, Navigator and F-150 vehicles similar.

 

32.On the center display screen, navigate to Settings > About SYNC > Hands-Free Driving Mode available through DD-MM-YYYY. Verify that expiration date is in the future. See Figure 24.

NOTE: Mach-E shown other vehicles similar.

 

TROUBLESHOOTING

Error States/Messages:

1. When the USB drive is removed from the laptop, inserted into the vehicle and the vehicles infotainment screen says “restart required”, the vehicle is restarted and then goes into a loop where it continues to say “restart required” .

2. When the vehicles infotainment display screen says “programming successful” , the USB drive is removed from the vehicle and inserted back into the laptop. At this point, FDRS displays an error stating “Part Number Validation Failed” or “DID Validation Failed”.

 

Steps to Resolve:

The procedure that we have provided to dealers and confirmed to resolve these errors is:

1. Launch FDRS and navigate to toolbox tab > datalogger > BCM and select the “BATT_SOC” PID.

2. Ensure that the BATT_SOC PID reads over 80%.

3. If the PID is less than 80%, fully recharge the vehicles 12-volt battery using the appropriate Rotunda battery tester and charger.

4. Remove the charger from the vehicle and using FDRS, navigate to toolbox tab > BCM > Reset Battery Monitor Sensor Learned Values application. Perform the BMS reset.

5. Connect the Rotunda tool and set it to maintain 12.6 to 13.6 volts. Monitor the voltage real time using the indicator at the bottom right corner of FDRS to ensure that it is within this range.

6. Repeat the Software Update application that failed.

 

Important Information for Module Programming

NOTE: When programming a module, use the following basic checks to ensure programming completes without errors.

  • Make sure the 12V battery is fully charged before carrying out the programming steps and connect

    FDRS/scan tool to a power source.

NOTE: A good internet connection is necessary to identify the vehicle and to load the diagnostic software.

  • Inspect Vehicle Communication Module II (VCM IIeBay logo)/Vehicle Communication and Measurement Module (VCMM) and cables for any damage. Make sure scan tool connections are not interrupted during programming.
  • A hardwired connection is strongly recommended.
  • Turn off all unnecessary accessories (radio, heated/cooled seats, headlamps, interior lamps, HVAC

    system, etc.) and close doors.
  • Disconnect/depower any aftermarket accessories (remote start, alarm, power inverter, CB radio, etc.).
  • Follow all scan tool on-screen instructions carefully.
  • Disable FDRS/scan tool sleep mode, screensaver, hibernation modes.
  • Create all sessions key on engine off (KOEO). Starting the vehicle before creating a session will cause errors within the programming inhale process.

 

Recovering a module when programming has resulted in a blank module

a. Disconnect the VCMII or VCMM from the data link connector (DLC) and your PC.

b. After ten seconds, reconnect the VCMII/VCMM to the DLC and the PC. Launch FDRS. The VCMII/VCMM icon should turn green in the bottom right corner of the screen. If it does not, troubleshoot the FDRS to VCM connection.

c. If you are using the same FDRS as the initial programming attempt, select the appropriate VIN from the Vehicle Identification menu. If you are using a different FDRS, select “Read VIN from Vehicle” and proceed through the Network Test.

d. In the Toolbox menu, navigate to the failed module and Download/Run Programmable Module Installation (PMI). Follow the on-screen prompts. When asked if the original module is installed, select “No” and continue through the installation application.

e. Once programming has completed, a screen may list additional steps required to complete the programming process. Make sure all applicable steps are followed in order.

 

8 Affected Products

Vehicles

MAKEMODELYEAR
FORDeBay logoEXPEDITION2022
FORDeBay logoF-1502021-2022
FORDeBay logoF-150 BEV2022
FORDeBay logoF-150 LIGHTNING2022
FORDeBay logoMUSTANGeBay logo MACH E2021-2022
LINCOLNeBay logoNAVIGATOR2022

 

1 Associated Document

Manufacturer Communications

October 6, 2022
Customer Satisfaction Program 22P08 – Supplement #2

https://www.nhtsa.gov/recalls?nhtsaId=10225542

MC-10225542-0001.pdf 16630.774KB


⬇ Download PDF (15.86 MB)

 

NHTSA ID Number: 10210896

Manufacturer Communication Number: 22P08-S1

Summary

Certain 2022 Model Year Expedition/Navigator, 2021-2022 Model Year F-150 and Mach-E Vehicles Equipped with FordeBay logo Co-Pilot and BlueCruise – BlueCruise Maps Expiration: In some of the affected vehicles, the Connected Blue Zone Maps will expire on March 14, 2022. When the maps expire, the BlueCruise with hands-free highway driving feature will no longer be available.

 

1 Associated Document

Manufacturer Communications

Customer Satisfaction Program 22P08 – Supplement #1
April 12, 2022

https://www.nhtsa.gov/recalls?nhtsaId=10210896

MC-10210896-0001.pdf 1823.111KB


⬇ Download PDF (1.74 MB)

 

1 Associated Document

Manufacturer Communications

Customer Satisfaction Program 22P08
March 14, 2022

https://www.nhtsa.gov/recalls?nhtsaId=10209365

MC-10209365-0001.pdf 1182.433KB


⬇ Download PDF (1.13 MB)

 

 

Reprogramming

Service Information & Reprogramming

 

Module Reprogramming

Diagnostic Software Interface Device Complete Vehicle Diagnostics Module Programming
1996-2017
Model Year		 2018-Present
Model Year		 1996-2017
Model Year		 2018-Present
Model Year
IDS/FDRS VCM, VCM IIeBay logo, VCMM X X X X
FJDS/FDRS Compatible J2534 Devices
(Including VCM IIeBay logo and VCMM)		   X X X

Detailed system requirements, installation, and support information for each product is located under the diagnostics tool support tab for each product.

 

Integrated Diagnostic Software (IDS) / FordeBay logo Diagnosis & Repair System (FDRS)

For use with VCM I, VCM IIeBay logo, VMM and VCMM hardware devices only. The complete factory FordeBay logo Motor Company vehicle diagnostic tool that provides complete dealership level vehicle diagnostic coverage for all 1996 to present FordeBay logo, LincolneBay logo and MercuryeBay logo vehicles. The IDS software includes time based access to the IDS software, software updates and calibration files.

 

FordeBay logo J2534 Diagnostic Software (FJDS) / FordeBay logo Diagnosis & Repair System (FDRS)

For use with compatible J2534 hardware devices. FJDS software provides Ford Module Programming functionality that covers 1996 to present FordeBay logo, LincolneBay logo and MercuryeBay logo module reprogramming functions, plus complete dealership level vehicle diagnostic software for all 2018 to present FordeBay logo and LincolneBay logo vehicles. The FJDS software license includes time based access to the FJDS software, software updates and calibration files.

Latest Calibration Information

Module Build Data (As-Built)

Use VIN to obtain As-Built data

www.motorcraftservice.com

 

 

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TOPDON RLink J2534 Pass-Thru Programmer, OEM Reprogramming and Diagnostic Tool, Enhanced J2534 VCI, Supports J2534/D-PDU/CAN-FD/DoIP, Compatible with 18+ Vehicle Brands, No OE Software Provided
  • J2534 Pass-Thru Programmer: TOPDON RLink J2534 is an advanced diagnostic and reprogramming tool that support all J2534 protocols, as well as D-PDU, CAN-FD and DoIP, ensuring compatibility with a wide range of modern vehicles. It offers extensive versatility with support for over 18 major automotive brands, including Chrysler, FordeBay logo, GM, Nissan, Toyota, Honda, Subaru, Land Rover/Jaguar, Volvo, Wuling, Volkswagen/Audi, Mercedes-Benz, and BMW. NOTE: Not compatible with FordeBay logo IDS diagnostic software
  • All-in-One OEM Diagnostics: This J2534 ECU programming tool elevates your automotive repair capabilities to new heights by delivering complete OEM diagnosis. Boasting comprehensive full-system diagnostics, intuitive repair guides, advanced ECU programming and coding, common reset services, a vast library of repair information and more, this all-in-one solution empowers technicians to effortlessly tackle complex vehicle issues with ease. *Not compatible with 24V vehicles
  • Proven Performance You Can Trust: Backed by over 10000 real vehicle tests and benefit from a wealth of practical experience, this OEM reprogramming tool guarantees stable and exceptional performance. Supported by TOPDON's dedicated technical experts with in-depth knowledge of both auto repair and J2534 Pass-Thru programming, the RLink J2534 provides prompt and professional assistance, ensuring a smooth setup and reliable compatibility
  • Integrated Excellence, Always Up-to-Date: Featuring the exclusive RLink Platform to provide a streamlined experience with one-click driver installation and management, ensuring flawless integration with your OE software, maintaining the original performance quality. The built-in operation guide makes mastering OE software quick and easy, so you can get started right away. Plus, with lifetime free updates, your diagnostics will stay current with the latest drivers and innovations
  • Efficiency Meets Versatility: Engineered to support three CAN channels simultaneously - CAN FD and CAN-CC included, giving you the edge in fast troubleshooting. To perfectly synchronized with the OE software, please diagnose with active subscriptions and make sure your computer system is running a compatible 64-bit Windows version (7, 8, 10 or later) to fully leverage the power of RLink J2534. *We don't provide extra OE software
$299.00 −$30.00 $269.00
Buy on Amazon Price incl. tax, excl. shipping
SaleBestseller No. 2
TOPDON RLink J2534 Reprogramming Tool, High-Speed J2534 Pass-Thru Programmer, OEM Reprogramming and Diagnostic Tool, Supports J2534/D-PDU/CAN-FD/DoIP, 17+ Vehicle Brands Supported
TOPDON RLink J2534 Reprogramming Tool, High-Speed J2534 Pass-Thru Programmer, OEM Reprogramming and Diagnostic Tool, Supports J2534/D-PDU/CAN-FD/DoIP, 17+ Vehicle Brands Supported
  • Advanced VCI Box, Industry-leading J2534 Pass-Thru Technology: This J2534 Pass-Thru Programmer is designed espically for technicians, independent shop owners, and DIY enthusiasts, enables fast, reliable computer-based programming. It supports all J2534 protocols—including the latest DoIP and CAN FD—ensuring full compatibility with both legacy and next-generation vehicles.
  • High-Speed OEM-Level Diagnostics & Programming: Unlock true OEM functionality with comprehensive system diagnostics, guided troubleshooting, coding, adaptations, resets, and programming—all designed to slash repair time. This all-in-one tool eliminates the need for multiple OEM devices, boosting efficiency and cutting costs. Equipped with High-Speed USB, it delivers 10x more data per second than competing solutions
  • Coverage for 17 Car Brands & Ultra Reliability: Works seamlessly for Chrysler, for FordeBay logo(Forscan), for GM, for Nissan, for Toyota, for Honda, for Subaru(SSM4), for Land Rover/Jaguar, for Volvo, for Wuling, for Volkswagen, for Mercedes-Benz, and for BMW. Backed by over 10000 real vehicle tests and benefit from a wealth of practical experience, this OEM reprogramming tool guarantees stable and exceptional performance
  • User-Friendly RLink Platform & Expert Support: TOPDON’s proprietary driver management platform offers a clean interface and lifetime free updates. Access a rich library of real-world case studies to stay ahead of the curve. Backed by a support team with 10+ years of J2534 and automotive repair experience, we provide one-on-one assistance to resolve any technical issue.
  • 6.6 ft USB-C Cable & Portable Storage Case: The RLink J2534 diagnostic tool features a 6.6ft USB 2.0 Cable and a 1.2 ft OBDII Extension Cable, allows to connection your computer easily outside the vehicle. The included handled carry case offers easy portability, storage, and hanging options—keeping your gear clean and ready to go, anywhere.
$299.00 −$30.00 $269.00
Buy on Amazon Price incl. tax, excl. shipping
SaleBestseller No. 3
TOPDON ONE Bidirectional Scan Tool, 10.1' OBD2 Scanner with J2534 Pass-Thru and ECU Coding, Over 50 Resets, Topology Mapping Car Diagnostic Tool for Dealer-Level Technicians
TOPDON ONE Bidirectional Scan Tool, 10.1" OBD2 Scanner with J2534 Pass-Thru and ECU Coding, Over 50 Resets, Topology Mapping Car Diagnostic Tool for Dealer-Level Technicians
  • Dual WiFi & 10.1" Touchscreen: Provides a stable, high-speed wireless link 3x faster than bluetooth, and a responsive, professional interface. Topdon ONE obd2 scanner diagnostic tool ensures smooth, non-lagging diagnostic scan, boosting mechanic efficiency
  • J2534 Pass-Thru Support: The included ONE VCI supports the J2534 standard, allowing it to function as a pass-thru device when paired with OEM diagnostic software.Through TOPDON’s RLink platform, technicians can perform dealer-level coding, expanding in-house capabilities without investing in multiple factory automotive scan tools
  • OE Topology Mapping: Visualize the vehicle’s ECU network exactly as it’s built.Zoom, pan, and highlight specific modules to pinpoint component issues with precision.Topology mapping displays real-time communication between modules
  • 50 Plus Service Functions: Covers high-demand services like ADAS calibration, DPF regen, TPMS reset, ABS bleed, and throttle adaptation.Expands your service menu, allows you to charge premium rates, and turns away zero jobs due to lack of tooling. Vehicle-specific functionality may vary
  • Advaned ECU Coding: 10 of the most serviced brands in North America, including full ECU coding and flash hidden support for BMW, VW, Au-di, Benz, Porsche, Toyota, Ni ssan and more. Enables module replacement, feature customization, and personal settings with automatic backup or restore.Lets your shop safely offer high-margin customization services, attracting more customers and boosting profit
$889.00 −$140.00 $749.00
Buy on Amazon Price incl. tax, excl. shipping
Bestseller No. 4
Autel J2534 Pass-Thru Programmer, 2026 OEM Reprogramming Diagnostic Tool, Pro 2.0 Ver. of MaxiFlash Elite, Support J2534/ D-PDU/CAN FD/DoIP Protocols, Work with OE Tools & Ultra Lite Elite II PRO
Autel J2534 Pass-Thru Programmer, 2026 OEM Reprogramming Diagnostic Tool, Pro 2.0 Ver. of MaxiFlash Elite, Support J2534/ D-PDU/CAN FD/DoIP Protocols, Work with OE Tools & Ultra Lite Elite II PRO
  • 💯【Conta.ct us for Support Directly】For any issues experienced after purchase, please reach out to: 📞autelsupply@ outlook. com🛣️. Our team will provide perfect solution for you. For tech support or [explore additional accessory], please cont.act our team: 📞autelsupply@ outlook. com🛣️.
  • 🌎【Autel J2534 Pass-Thru Progra.mmer】As an OEM Pass-Thru Progra.mmer Vehicle interface for multiple makes, Autel MaxiFlash J2534 support all J2534 protocols, D-PDU, CAN-FD and DoIP protocols. 2026 newer Autel MaxiFlash J2534 VCI can works with P-C and download OEM vehicle software, seamlessly conduct OE-level diagnostic-progra.mming-c0ding. Also, Work with Elite II Pro/ Ultra Lite/ MS909/ MS909CV/ MS909EV to directly pro.gram on Merce.des-Be.nz & BM.W. Autel J2534 Progr.ammer is a multi-functional device and supports 10+ major brands, including for Hond.a, G.M, LandRo.ver, BM.W, Chrysl.er, For.d, Hyun.dai, Ki.a, Merc.edes B.enz, Toyot.a, Volksw.agen etc.
  • 🌎【Enhanced Protocol: J2534/D-PDU/RP1210/CAN FD/DoIP】Autel MaxiFlash JVCI is a blueto.oth communicate device, it supports latest CAN FD DoIP CAN protocols, compliant with automotive D-PDU/ J2534/ RP1210 standards. It can perform standard PassThru J2534 functions: compatible with Toyota Techstream, Volvo VIDA, Honda HDS, Jaguar Land Rover IDS and BM.W 3G for OEM diagnostics. CAN FD protocol is mainly for GM 2019+, DoIP protocol is mainly for Volvo 2018+, for L-and Rover/for Jaguar 2017+, for BM.W F chassis and G chassis.
  • 🌎【Compatible with P-C/ WIND.OWS 】The Autel J2534 VCI can be connected to a compu.ter via a data cable; once the corresponding OEM software is installed, it enables do advanced progr.amming and c0ding on your vehicles. Easy Steps: 1) Connect to P-C via a USB cable 2) download OEM vehicle software 3) Start Diagnose. Take For.d for example, you can download OEM software on mot.orcraft.erservi.ce website, such as: For.d Diagnostic Software downloads, As B.uilt Data, Updated Cali.bration information, then use different software do relevant features.
  • 🌎【Work with Autel Elite II Pro/ Ultra Lite/ MS909/ MS909CV/ MS909EV】This 2026 latest Autel J2534 Pass-Thru VCI is 100% compatible with Autel Elite II Pro Ultra Lite MS909 MS909CV MS909EV to perform advanced functions from diagnose to progra.mming.
$899.00
Buy on Amazon Price incl. tax, excl. shipping
SaleBestseller No. 5
Launch X431 PRO3 V+ Elite, 2026 SmartlinkC 2.0 Bidirectional Scan Tool with J2534 Portocol, HD Trucks Scanner, 10.1 inch, Topology Map, 60+Service, Online Code, CANFD/DoIP/D-PDU, FCA, 2 Yrs Update
Launch X431 PRO3 V+ Elite, 2026 SmartlinkC 2.0 Bidirectional Scan Tool with J2534 Portocol, HD Trucks Scanner, 10.1 inch, Topology Map, 60+Service, Online Code, CANFD/DoIP/D-PDU, FCA, 2 Yrs Update
  • [2026 X431 PRO3 V+ Elite] A great value for the X431 series that differs from similar diagnostic tools by adding: 1) J2534 protocol for over $800 in savings; 2) CANFD/DOIP support for enhanced communications; 3) Configuration of over $900 worth of HD(heavy truck) modules, needed purchase HD diagnostic software by HD vehicle model for use.; 4) A 10.1 inch Gorilla screen with 1280*800 resolution and 80% more touch screen sensitivity
  • [J2534 Protocol Scan Tool] The J2534 Direct Access Device can be used as a factory scanning tool at no cost to you, saving you over $2,000. You can easily expand your ECU protocol capabilities for Toyota, Honda, VW, BMW, Ford, GM, Chrysler, Mercedes-Benz and more. The LAUNCH X431 PRO3 V+ ELITE Scan Tool is equipped with the newly upgraded smartlinkC V2.0. smartLinkC is a communication interface that supports the J2534 specification. It can also be used as a J2534 PassThru device to implement the J2534 protocol with a PC that has OEM diagnostic software installed.The J2534 protocol is the only way to solve problems ranging from drivability and power loss to poor fuel economy
  • [Top Hardware Configuration, Upgraded Version of V+] LAUNCH Diagnostic Scanner adopts Android 10.0 OS; CPU is 4-core processor with 2.0 GHz, which greatly improves the speed of running multi-tasks. 2.4GHz/5GHz; 6300mAh/7.6V ultra-large capacity battery; 10.1 inch Gorilla screen, sunlight readable, 8MP camera; Auto VIN; 4GB+64GB storage; 20x transfer rate to save more vehicle files and customer data; New TYPE A interface to connect expansion tools such as oscilloscopes, sensors, etc.; Supports more than 25 software languages such as EN, DE, FR, SP and JP
  • [60+ Reset 3000+ Active Test] Full Bi-Directional Scan Tool quickly detects problems and guides repairs based on the response of actuators such as air conditioning clutches, windows, doors, mirrors and more. With the touch of a finger, you can easily send command signals from the scanner to a variety of modular actuators, testing component integrity and functionality in minutes or even seconds to determine if a replacement or repair is needed. In addition, the machine enjoys 60+ special services such as oil reset, ABS brake bleed, EPB, SAS, BMS, suspension, injector reset and more, and undergoes rigorous field testing to ensure availability
  • [Unrivaled Coverage, Over 200 Vehicle Brands] LAUNCH X431 PRO3 V+ Elite Automotive Scanner is suitable for over 200 vehicle brands, including commercial vehicles and new energy vehicles. This professional car scanner supports: 1) J2534/D-PDU protocol for HD trucks; DoIP/CANFD for Land Rover/Jaguar, BMW F/G chassis, GM, etc.; 2) FCA Autoauth, covering 2018+ Chrysler/Dodge/Fiat, etc. New/old models, all covered. Includes frequently updated vehicle software and car coverage for faster support of other new models
$1,439.00 −$287.85 $1,151.15
Buy on Amazon Price incl. tax, excl. shipping
SaleBestseller No. 6
TOPDON RLink J2534 OEM Reprogramming and Diagnostic Tool, Enhanced J2534 VCI, J2534-Pass-Thru for J2534/D-PDU/CAN-FD/DoIP, Supports 18+ Vehicle Brands, No OE Software Provided
TOPDON RLink J2534 OEM Reprogramming and Diagnostic Tool, Enhanced J2534 VCI, J2534-Pass-Thru for J2534/D-PDU/CAN-FD/DoIP, Supports 18+ Vehicle Brands, No OE Software Provided
  • [J2534 Pass-Thru Programmer] - TOPDON RLink J2534 is engineered for professional technicians, delivering OEM diagnostic and reprogramming capabilities. It supports all J2534 protocols, CAN-FD, DoIP, D-PDU. Compatible with 17 vehicle brands—such as Chrysler, Ford, GM, KIA, Hyundai, Nissan, Toyota, Honda, Subaru, Mitsubishi, MAZDA, Land Rover/Jaguar, Volvo, Volkswagen/Audi, Mercedes-Benz, and BMW. RLink J2534 can help reduce the cost of purchasing equipment from different brands.
  • [All-in-One OEM Reprogramming and Diagnostics] - When seamlessly integrated with OEM diagnostic software, this dongle enables you to perform a wide range of functions, including ECU programming and coding, DTC reading and clearing, active tests, component matching, adaptations, rewriting, guided troubleshooting, and more. This all-in-one tool eliminates the need for multiple OEM devices, significantly boosting work efficiency.
  • [Tested, Trusted, and Proven for Accuracy] - TOPDON RLink J2534 is renowned for its reliability, having successfully completed over 10,000 real-vehicle tests. The wealth of data and hands-on experience behind it ensures consistent performance and accurate results. You can trust this tool to deliver optimal performance.
  • [One-Click Installation, Continuous Updates] - The exclusive TOPDON RLink platform streamlines installation with a one-click driver setup, allowing you to quickly access OEM software for diagnostic and reprogramming tasks. With lifetime free updates, your RLink J2534 stays current without any additional cost, ensuring reliable performance for the long term. *We don't provide extra OE software.
  • [Works with Windows Compatibility and OEM Software Subscription] - The RLink J2534 supports three CAN channels - including CAN FD and CAN-CC, providing advantages in the process of rapid troubleshooting. Compatible with Windows 7, 8 and 10 (64-bit) and higher versions of the system. For full functionality, an active OEM software subscription is required for each supported vehicle brand. Please note that the dongle does not include OEM software, which must be purchased separately to access brand-specific diagnostic and reprogramming features.
$299.00 −$30.00 $269.00
Buy on Amazon Price incl. tax, excl. shipping

 

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