21B68 – Reprogram Powertrain Control Module (PCM) – 2020-2021 Ford Escape

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© Copyright 2022 Ford Motor Company David J. Johnson Ford Motor Company Director P. O. Box 1904 Service Engineering Operations Dearborn, Michigan 48121 Ford Customer Service Division February 23, 2022 TO: All U.S. Ford Dealers SUBJECT: NEW VEHICLE DELIVERY HOLD Customer Satisfaction Program 21B68 – Supplement # 1 Certain 2020-2021 Model Year Escape 2.5L HEV PHEV Vehicles Reprogram Powertrain Control Module (PCM) New! Reason for This Supplement This program was suspended on February 15, 2022 due to an issue with a software update. • Engineering has corrected the software issue and the updated software is now available • Attachment II Added Labor operation to preform ABS Configuration App, if needed • Attachment III Technical Instructions Updated PROGRAM TERMS This program will be in effect through December 31, 2022. There is no mileage limit for this program. AFFECTED VEHICLES Vehicle Model Year Assembly Plant Build Dates Escape 2020-2021 Louisville January 9, 2019 through March 26, 2021 Affected vehicles are identified in OASIS and FSA VIN Lists. REASON FOR THIS PROGRAM In some of the affected vehicles, it may be possible that the TMAP (Temperature Manifold Absolute Pressure) sensor may ice over while driving in cold temperatures for extended periods of time. An iced over TMAP sensor may cause the check engine light to illuminate with diagnostic codes P1A0C, P2282, or P0106 in the PCM (powertrain control module). These codes may lead to the PCM disabling the engine and a “Stop Safely Now” message appearing in the instrument cluster. New! SERVICE ACTION Before delivering any new in-stock vehicles, dealers are to reprogram the PCM to the latest level using FDRS. Some vehicles with previous software update attempts may display ABS module DTCs U2100, U2101, and U2200. On vehicles displaying these DTCs perform the ABS-Configuration app. If a blue screen is encountered or unable to shift out of park after software update, perform a PCM PATS parameter reset. This service must be performed on all affected vehicles at no charge to the vehicle owner. OWNER NOTIFICATION MAILING SCHEDULE Owner letters were mailed the week of December 13, 2021. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter. © Copyright 2022 Ford Motor Company New! ATTACHMENTS Attachment I: Administrative Information Attachment II: Labor Allowances and Parts Ordering Information Attachment III: Technical Information Owner Notification Letter QUESTIONS & ASSISTANCE For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab. Sincerely, David J. Johnson © Copyright 2022 Ford Motor Company ATTACHMENT I Page 1 of 2 NEW VEHICLE DELIVERY HOLD Customer Satisfaction Program 21B68 – Supplement # 1 Certain 2020-2021 Model Year Escape 2.5L HEV PHEV Vehicles Reprogram Powertrain Control Module (PCM) OASIS ACTIVATION OASIS was activated on December 1st, 2021 FSA VIN LISTS ACTIVATION FSA VIN Lists was made available through https://web.fsavinlists.dealerconnection.com on November 30th ,2021. Owner names and addresses were made available by December 20th ,2021. NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle registration data for any purpose other than in connection with this program is a violation of law in several states, provinces, and countries. Accordingly, you must limit the use of this listing to the follow-up necessary to complete this service action. SOLD VEHICLES • Owners of affected vehicles will be directed to dealers for repairs. • Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date. • Correct other affected vehicles identified in OASIS which are brought to your dealership. • Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory. STOCK VEHICLES • Correct all affected units in your new vehicle inventory before delivery. • Use OASIS to identify any affected vehicles in your used vehicle inventory. TITLE BRANDED / SALVAGED VEHICLES Affected title branded and salvaged vehicles are eligible for this service action. RENTAL VEHICLES Rental vehicles are not approved for this program © Copyright 2022 Ford Motor Company ATTACHMENT I Page 2 of 2 NEW VEHICLE DELIVERY HOLD Customer Satisfaction Program 21B68 – Supplement # 1 Certain 2020-2021 Model Year Escape 2.5L HEV PHEV Vehicles Reprogram Powertrain Control Module (PCM) . ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS) Additional repairs identified as necessary to complete the FSA should be managed as follows: • For related damage and access time requirements, refer to the Warranty and Policy Manual / Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances for FSA’s / Related Damage. • For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is required, although related damage must be on a separate repair line with the “Related Damage” radio button checked. o Ford vehicles – 3 years or 36,000 miles • For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval Request to the SSSC Web Contact Site prior to completing the repair. CLAIMS PREPARATION AND SUBMISSION • Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty Solution (OWS) online. o When entering claims: ▪ Claim type 31: Field Service Action. The FSA number (21B68) is the sub code. ▪ Customer Concern Code (CCC): E29 ▪ Condition Code (CC): 04 ▪ Causal Part Number: 9F479 ▪ Part Quantity: 0 o For additional claims preparation and submission information, refer to the Recall and Customer Satisfaction Program (CSP) Repairs in the OWS User Guide. • Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a separate repair line from the FSA with same claim type and sub code as described in Claim Entry above. IMPORTANT: Click the Related Damage Indicator radio button. © Copyright 2022 Ford Motor Company ATTACHMENT II Page 1 of 1 NEW VEHICLE DELIVERY HOLD Customer Satisfaction Program 21B68 – Supplement # 1 Certain 2020-2021 Model Year Escape 2.5L HEV PHEV Vehicles Reprogram Powertrain Control Module (PCM) New! LABOR ALLOWANCES Description Labor Operation Labor Time Repair: Reprogram PCM using latest FDRS release, if needed to reset PCM PATS parameter 21B68B 0.4 Hours If needed, perform ABS Configuration App 21B68C 0.1 Hours PARTS REQUIREMENTS / ORDERING INFORMATION Parts are not required to complete this repair. REPLACED FSA PARTS INSPECTION AND SIGN OFF Effective March 1st, 2021 all parts replaced as part of an FSA repair with a repair order open date of March 1st, 2021 or later must be inspected and signed off on the repair order by a member of your dealers fixed operations management team or an employee the task has been delegated to. If the task is to be delegated to a non-management employee, the employee needs to be someone other than the technician who completed the repair and needs to understand the importance of completing this task consistently and accurately. • All parts replaced as part of an FSA repair should be returned to the parts department following the Warranty Parts Retention and Return Policies. • Inspect the replaced parts to verify the FSA repair was completed. • If the FSA repair is found to be complete, the designated employee signs the repair order line or parts return stamp area (electronic or hand signed) for the FSA repair indicating the parts were inspected and validated to have been replaced. • After the parts have been inspected, they should be handled based on the guidance in the parts status report in the Online Warranty System (Hold, Return, CORE, Scrap, etc.). • This process is subject to review during warranty audits for FSA repairs with a repair order open date of March 1st, 2021 or later. Any eligible FSA claims requiring parts replacement, found not to have been inspected and signed off during a warranty audit will be subject to chargeback and consideration for enrollment into the Dealer Incomplete Recall Repair Process. Note: Other approvals (electronic or handwritten) for add-on repair lines, dealer owned vehicle repairs, and repeat repairs do not qualify as FSA parts inspection approvals. The post repair FSA parts inspection process (electronic or handwritten) is independent from other warranty approval requirements. The approval by the designated employee implies that the FSA parts were found to be replaced and must be able to be clearly identified on the Repair Order. If multiple FSA’s require approval on a single Repair Order, each applicable occurrence will require individual post repair approval by the designated employee.

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