22S55 – Right Rear Halfshaft Inspection – 2022 Ford Mustang Mach-E

SEOCONTENT-START

January, 2023 * * * IMPORTANT SAFETY RECALL REMINDER * * * According to our records, your 2022 Mustang Mach-E has not had necessary safety recall repairs made. We urge you to have the free repair performed at your local dealership as soon as possible. Recall Number and Description: 22S55 – Mach-E Rear Halfshaft Broken What is the issue? The right rear halfshaft on your vehicle may break while the vehicle is being driven. A broken halfshaft will result in the loss of transmission torque to the rear wheels, which is necessary for drive power and for the transmission to hold the vehicle in park. If the electronic parking brake is not manually applied, the loss of the primary park torque will allow the vehicle to roll with the transmission in park increasing the risk of a crash. If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332. If you wish to contact us through the Internet, our address is: ford.com/support. Thank you for your attention to this very important matter. Enero de, 2023 * * * RECORDATORIO IMPORTANTE PROGRAMA DE SEGURIDAD * * * SegUR nuestros registros, no se realizaron en sur 2022 Mustang Mach-E las reparaciones necesarias correspondientes a la campaña de seguridad. Le solicitamos que realice esta reparación gratuita en su distribuidor local lo antes posible. Número y descripción de la campaña: 22S55 – Mach-E Semiflecha trasera rota ¿Cuál es el problema? La semiflecha trasera derecha de su vehículo podría romperse durante la conducción. Una semiflecha rota se traducirá en una pérdida del par de torsión de la transmisión a las ruedas traseras, lo cual es necesario para la potencia motriz y para que la transmisión sostenga el vehículo en estacionamiento. Si no se aplica manualmente el freno de estacionamiento electrónico, la pérdida del par de torsión de estacionamiento primario permitirá que el vehículo se desplace con la transmisión en estacionamiento, lo cual aumenta el riesgo de choque. Si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332. Si desea ponerse en contacto con nosotros a través de Internet, nuestra dirección es: ford.com/support. Gracias por su atenciic en este asunto sumamente importante. © Copyright 2023 Ford Motor Company 1 of 2 000000000000065 / 129 / 65 65 SEE OTHER SIDE FOR OPENING INSTRUCTIONS SEE OTHER SIDE FOR OPENING INSTRUCTIONS REMOVE THESE SIDE EDGES FIRST Š THEN FOLD, CREASE AND TEAR THIS STUB ALONG PERFORATION Š REMOVE THESE SIDE EDGES FIRST Š THEN FOLD, CREASE AND TEAR THIS STUB ALONG PERFORATION Š P.O. BOX 1904 DEARBORN, MI 48121-1904 Presorted STD US Postage PAID R K C 0025276 A / 000000000000065 / 65 ²À À À²

**************************************************************************************************************

September 2022 Ford Motor Company Ford Customer Service Division P. O. Box 1904 Dearborn, Michigan 48121 1904 * * * IMPORTANT SAFETY RECALL * * * Safety Recall Notice 22S55 / NHTSA Recall 22V646 2022 Mustang Mach-E Your Vehicle Identification Number (VIN): This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Ford Motor Company has decided that a defect which relates to motor vehicle safety exists in your vehicle with the VIN shown above. We apologize for this situation and want to assure you that, with your assistance, we will correct this condition. Our commitment, together with your dealer, is to provide you with the highest level of service and support. What is the issue? The right rear halfshaft on your vehicle may break while the vehicle is being driven. What is the risk? A broken halfshaft will result in the loss of transmission torque to the rear wheels, which is necessary for drive power and for the transmission to hold the vehicle in park. If the electronic parking brake is not manually applied, the loss of the primary park torque will allow the vehicle to roll with the transmission in park increasing the risk of a crash. What will Ford and your dealer do? Ford Motor Company has authorized your dealer to inspect the right rear halfshaft serial number and if found to be suspect, will replace the right rear halfshaft free of charge (parts and labor). For your convenience, a mobile inspection at the vehicle’s location or vehicle pick-up and delivery and/or a rental vehicle may be available – all for FREE. Please check with your dealer for availability of mobile inspection or Pick-up and Delivery. How long will it take? The time needed for the mobile inspection is less than an hour. If a repair is determined during the mobile inspection, your vehicle will be towed and repaired at your local dealership. If you choose to have your vehicle inspected at the dealership, the time needed is less than one-half day. However, due to service scheduling requirements your dealership may need your vehicle for a longer period of time. What should you do? Please call your dealer without delay and request a service date for Recall 22S55. Provide the dealer with your VIN, which is printed near your name at the beginning of this letter. Ford has not issued instructions to stop driving your vehicle under this safety recall. You should contact your dealer for an appointment to have your vehicle remedied as soon as practicable. You can continue to safely drive your vehicle by manually applying the electronic parking brake when the vehicle is parked. If you do not already have a servicing dealer, you can access ford.com/support for dealer addresses, maps, and driving instructions. Ford Motor Company wants you to have this safety recall completed on your vehicle. The vehicle owner is responsible for making arrangements to have the work completed. Ford Motor Company can deny coverage for any vehicle damage that may result from the failure to have this recall performed on a timely basis. Therefore, please have this recall performed as soon as possible. © Copyright 2022 Ford Motor Company 20528 22S55 NI/DTB122S551 􀀁􀀁 􀀁 1 of 4 A/1/000001/1 􀀭􀀉􀀉􀀃􀀈􀀉􀀄􀀈􀀊􀀇􀀈􀀋􀀈􀀭 771672685696 A/1/000001/1 􀀮􀀯􀀮􀀮􀀰􀀰􀀯􀀱􀀱􀀯􀀰􀀰􀀯􀀰􀀰􀀯􀀱􀀰􀀱􀀰􀀰􀀰􀀯􀀮􀀱􀀮􀀯􀀱􀀮􀀱􀀱􀀱􀀮􀀮􀀮􀀰􀀰􀀯􀀮􀀱􀀱􀀱􀀰􀀯􀀮􀀮􀀯􀀰􀀰􀀯􀀱􀀮􀀮􀀰􀀰􀀮􀀮􀀱􀀰􀀯􀀰􀀮􀀯􀀮􀀱 JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 What should you do? (continued) Please note: Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. NOTE: You can receive information about Recalls and Customer Satisfaction Programs through our FordPass App. The app can be downloaded through the App Store or Google Play. In addition, there are other features such as reserving parking in certain locations and controlling certain functions on your vehicle (lock or unlock doors, remote start) if it is equipped to allow control. Do you need a rental vehicle? If your dealer determines that halfshaft replacement is required and needs your vehicle overnight, your dealer is authorized to provide a rental vehicle for your personal transportation at no charge (except for fuel and insurance) while your vehicle is at the dealership for repairs. Please see your dealer for guidelines and limitations. Have you previously paid for this repair? If you have previously paid for a repair that addresses the issue described in this letter, you still need to have this recall performed to ensure the correct parts and procedures were used. You may be eligible for a refund of previously paid repairs. Refunds will only be provided for service related to right rear halfshaft replacement. To verify eligibility and expedite reimbursement, give your paid original receipt to your dealer. Refund requests may also be sent directly to Ford Motor Company. To request your refund from Ford, send the refund request with all required documentation, including your original repair receipt (no photocopies), to Ford Motor Company at P.O. Box 6251, Dearborn, Michigan 48121-6251. Refund requests mailed to this address may take up to 60 days to process. Your original receipt will be returned to you. Detailed information regarding eligibility for Ford’s reimbursement program and documentation requirements may be obtained by contacting the Ford Customer Relationship Center at 1-866-436-7332. What if you no longer own this vehicle? If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner. You received this notice because government regulations require that notification be sent to the last known owner of record. Our records are based primarily on state registration and title data, which indicate that you are the current owner. Can we assist you further? If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance. RETAIL OWNERS: If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: ford.com/support. For the hearing impaired call 1-800-232-5952 (TDD). Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). FLEET OWNERS: If you have questions or concerns, please contact our Ford Pro Contact Center at 1-800-34-FLEET, choose Option #1, and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: fleet.ford.com. Representatives are available Monday through Friday: 7:00AM – 11:00PM and Saturday 7:00AM – 5:00PM (Eastern Time). If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to NHTSA.gov. Reference NHTSA Safety Recall 22V646. Thank you for your attention to this important matter. Ford Customer Service Division © Copyright 2022 Ford Motor Company 20528 22S55 NI/DTB122S551 2 of 4 A/2/000001/1 * * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * * Aviso de Campaña de seguridad 22S55 / Campaña 22V646 de la NHTSA 2022 Mustang Mach-E Número de identificación del vehículo (VIN): Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad de Tránsito y Vehículos Motorizados de los EE. UU. Ford Motor Company ha determinado que su vehículo presenta un defecto relacionado con la seguridad del motor, con el VIN que aparece más arriba. Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema. Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel. ¿Cuál es el problema? La semiflecha trasera derecha de su vehículo podría romperse durante la conducción. ¿Qué riesgo existe? Una semiflecha rota se traducirá en una pérdida del par de torsión de la transmisión a las ruedas traseras, lo cual es necesario para la potencia motriz y para que la transmisión sostenga el vehículo en estacionamiento. Si no se aplica manualmente el freno de estacionamiento electrónico, la pérdida del par de torsión de estacionamiento primario permitirá que el vehículo se desplace con la transmisión en estacionamiento, lo cual aumenta el riesgo de choque. ¿Qué medidas adoptarán Ford y su distribuidor? Ford Motor Company ha autorizado a su distribuidor a inspeccionar el número de serie de la semiflecha trasera derecha y si se determina que es sospechosa, se reemplazará la semiflecha trasera derecha, sin costo alguno (piezas y mano de obra). Para su comodidad, una inspección móvil en el lugar donde se encuentre el vehículo o un servicio de retiro y entrega del vehículo y/o un vehículo de alquiler podrían estar disponibles, todos de forma absolutamente GRATUITA. Compruebe con su distribuidor la disponibilidad de la inspección móvil o el servicio de retiro y entrega. ¿Cuánto tiempo tomará? El tiempo necesario para la inspección móvil es de menos de una hora. Si durante la inspección móvil se determina que se requiere una reparación, el vehículo se arrastrará y se reparará en su distribuidor local. Si opta por inspeccionar el vehículo en el distribuidor, el tiempo necesario para esta reparación es de menos de medio día. Sin embargo, debido a los requisitos de planificación de servicio, es posible que su concesionario tarde un poco más. ¿Qué debe hacer? Llame de inmediato al distribuidor y solicite una cita de servicio para realizar la Campaña 22S55. Proporcione el VIN a su distribuidor, el cual está impreso debajo de sus datos al comienzo de esta carta. Para esta campaña de seguridad, Ford no ha emitido instrucciones de no manejar el vehículo. Deberá ponerse en contacto con su distribuidor a fin de programar una cita para solucionar este problema lo más pronto posible. Puede continuar manejando su vehículo de forma segura, pero asegúrese de aplicar manualmente el freno de estacionamiento electrónico cuando el vehículo esté estacionado. Si aún no tiene un distribuidor para realizar el servicio, puede acceder a ford.com/support para conocer las direcciones de los distribuidores, ver mapas y obtener las instrucciones para llegar. 3 of 4 A/3/000001/1 20528 22S55 NI/DTB122S551 Septiembre de 2022 Ford Motor Company División de Servicio al Cliente de Ford P. O. Box 1904 Dearborn, Michigan 48121 􀀁 􀀁 􀀁 © Copyright 2022 Ford, División de Servicio al Cliente 􀀭􀀉􀀉􀀃􀀈􀀉􀀄􀀈􀀊􀀇􀀈􀀋􀀈􀀭 771672685696 A/3/000001/1 􀀮􀀯􀀮􀀮􀀰􀀰􀀯􀀱􀀱􀀯􀀰􀀰􀀯􀀰􀀰􀀯􀀱􀀰􀀱􀀰􀀰􀀰􀀯􀀮􀀱􀀮􀀯􀀱􀀮􀀱􀀱􀀱􀀮􀀮􀀮􀀰􀀰􀀯􀀮􀀱􀀱􀀱􀀰􀀯􀀮􀀮􀀯􀀰􀀰􀀯􀀱􀀮􀀮􀀰􀀰􀀮􀀮􀀱􀀰􀀯􀀰􀀮􀀯􀀮􀀱 JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 ¿Qué debe hacer? (continuación) Ford Motor Company le recomienda realizar esta campaña de seguridad en su vehículo. El propietario del vehículo es responsable de realizar los arreglos necesarios para llevar a cabo el trabajo. Ford Motor Company puede negar la cobertura en caso de que el vehículo hubiese sufrido daños por no haber realizado la campaña de manera oportuna. Por lo tanto, le solicitamos que realice esta campaña lo antes posible. Tenga presente que: La ley federal exige que los arrendadores de vehículos que reciban este aviso de campaña envíen una copia del mismo al arrendatario en un plazo de diez días. NOTA: Puede recibir información sobre las campañas y los programas de satisfacción del cliente a través de la aplicación FordPass. La aplicación se puede descargar a través de App Store o Google Play. Adicionalmente, existen otras funciones como reserva de estacionamientos en determinados lugares, además de control de ciertas funciones en el vehículo (bloqueo o desbloqueo de puertas, arranque remoto) si así está equipado para permitir el control. ¿Necesita un vehículo de alquiler? Si su distribuidor determina que es necesario efectuar el reemplazo de la semiflecha y el vehículo debe permanecer en las instalaciones durante la noche, el distribuidor está autorizado a ofrecerle un vehículo de alquiler para su transporte personal sin costo (excepto combustible y seguro) mientras su vehículo se encuentre en reparación. Comuníquese con su distribuidor para conocer las pautas y limitaciones. ¿Ha pagado anteriormente por esta reparación? Si pagó previamente por una reparación que aborda el problema descrito en esta carta, igualmente se le recomienda realizar esta campaña para garantizar que se hayan utilizado las piezas y los procedimientos correctos. Es posible que cumpla con los requisitos para recibir un reembolso por las reparaciones pagadas previamente. Solo se otorgarán reembolsos por servicios relacionados con el reemplazo de la semiflecha trasera derecha. Para comprobar si cumple con los requisitos y agilizar el reembolso, proporcione el recibo de pago original a su distribuidor. También puede enviar las solicitudes de reembolso directamente a Ford Motor Company. Para solicitar un reembolso a Ford, envíe la solicitud con toda la documentación requerida, incluido el recibo original de la reparación (no envíe fotocopias), a Ford Motor Company, P.O. Box 6251, Dearborn, Michigan 48121-6251. El procesamiento de las solicitudes de reembolso enviadas a esta dirección puede tardar hasta 60 días. Su recibo original le será regresado. Comuníquese con el Centro de Relación con Clientes al 1-866-436-7332 para obtener información detallada relacionada con el programa de reembolso de Ford y los requisitos de documentación. ¿Qué pasa si usted ya no es el propietario del vehículo? Si usted ya no es el propietario del vehículo y tiene la dirección del propietario actual, le solicitamos que le reenvíe esta carta. Usted recibió este aviso porque las regulaciones del gobierno exigen el envío de notificaciones al propietario conocido más reciente del registro. Nuestros registros se basan principalmente en datos estatales y de propiedad, que indican que usted es el propietario actual del vehículo. ¿Podemos hacer algo más por usted? Si tiene problemas para reparar de inmediato su vehículo y sin costo alguno, comuníquese con el Gerente de Servicio de su distribuidor para solicitar ayuda. PROPIETARIOS MINORISTAS: Si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: ford.com/support. Las personas con problemas de audición pueden llamar al 1-800-232-5952 (TDD). Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m. (hora del este). PROPIETARIOS DE FLOTAS: Si tiene dudas o preguntas, comuníquese con nuestro Centro de contacto de Ford Pro al 1-800-34-FLEET, elija la opción n.° 1 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: fleet.ford.com. Los representantes atienden de lunes a viernes de 7:00 a.m. a 11:00 p.m. y sábado de 7:00 a.m. a 5:00 p.m. (hora del este). Si continúa con dificultades para reparar su vehículo en un tiempo razonable o sin cargo, le sugerimos que escriba al Administrador, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 o bien que llame sin cargo a la línea directa de seguridad vehicular al 1-888-327-4236 (TTY: 1-800-424-9153) o visite NHTSA.gov. Referencia: Campaña de seguridad 22V646 de la NHTSA. Gracias por su atención en este asunto sumamente importante. Ford, División de Servicio al Cliente 4 of 4 A/4/000001/1 20528 22S55 NI/DTB122S551 © Copyright 2022 Ford, División de Servicio al Cliente

**************************************************************************************************************

 Copyright 2022 Ford Motor Company David J. Johnson Ford Motor Company Director P. O. Box 1904 Service Engineering Operations Dearborn, Michigan 48121 Ford Customer Service Division August 31, 2022 TO: All U.S. Ford and Lincoln Dealers SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 22S55 Certain 2022 Model Year Mustang Mach-E Vehicles Right Rear Halfshaft Inspection AFFECTED VEHICLES Vehicle Model Year Assembly Plant Build Dates Mustang Mach-E 2022 Cuautitlan July 18, 2022 through July 29, 2022 Affected vehicles are identified in OASIS and FSA VIN Lists. Note: Some vehicles may be in the process of being repaired at the plant. Monitor OASIS before opening an RO and/or beginning a repair. Parts purchased for an FSA can be returned for credit, if required. See the EXCESS STOCK RETURN details in Attachment II for more information. REASON FOR THIS SAFETY RECALL In some of the affected vehicles, the right rear halfshaft may have been manufactured with a thin wall on the outer race of the inboard joint, which may break under load. A broken halfshaft will result in the loss of transmission torque to the rear wheels, which is necessary for motive power and for the transmission to hold the vehicle in park. If the electronic parking brake is not manually applied, the loss of the primary park torque will allow the vehicle to roll with the transmission in park increasing the risk of a crash. SERVICE ACTION Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to inspect the right rear halfshaft and if it does not pass the inspection, replace it. Due to limited part supply, dealers must submit a part request, including a copy of the signed sales agreement for stock units, to the Special Service Support Center (SSSC). This service must be performed on all affected vehicles at no charge to the vehicle owner. OWNER NOTIFICATION MAILING SCHEDULE Owner letters are expected to be mailed by September 23, 2022. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter. PLEASE NOTE: Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory before delivery.  Copyright 2022 Ford Motor Company ATTACHMENTS Attachment I: Administrative Information Attachment II: Labor Allowances and Parts Ordering Information Attachment III: Technical Information Attachment IV: Suspect Halfshaft Serial Numbers Attachment V: Pickup and Delivery Record Owner Notification Letter Recall Reimbursement Plan QUESTIONS & ASSISTANCE For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab. Sincerely, David J. Johnson  Copyright 2022 Ford Motor Company ATTACHMENT I Page 1 of 4 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 22S55 Certain 2022 Model Year Mustang Mach-E Vehicles Right Rear Halfshaft Inspection MOBILE REPAIR RECOMMENDATIONS  Confirm with customer a mobile repair is feasible.  Check OASIS prior to going to the customer’s home or business to confirm if any other outstanding FSA needs to be completed.  Transportation – due to the simplicity of this repair, a specialty vehicle is not required. MOBILE REPAIR ADDITIONAL INFORMATION Please ensure the technician brings the following to the mobile repair destination:  Printed Technical Instructions.  Printed Repair/Work Order or any other necessary documentation as customer copy(s) o Documents could also be emailed to the customer.  Shirt/uniform and vehicle graphic with dealership or Ford logos are recommended.  Recommended tools and cleaning supplies: Floor jack, jack stands, lug wrench or cordless impact, lug socket, torque wrench MOBILE REPAIR QUESTIONS AND ASSISTANCE  For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. Work with Dealership warranty administrator to create a SSSC contact ID#.  Once an SSSC agent responds to the new contact ID#, you may opt to call the SSSC hotline: (800) 325-5621. OASIS ACTIVATION OASIS will be activated on August 31, 2022. FSA VIN LISTS ACTIVATION FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com on August 31, 2022. Owner names and addresses will be available by September 30, 2022. NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle registration data for any purpose other than in connection with this recall is a violation of law in several states, provinces, and countries. Accordingly, you must limit the use of this listing to the follow-up necessary to complete this recall. SOLD VEHICLES  Ford has not issued instructions to stop selling/delivering or driving used vehicles under this safety recall. Owners should contact their dealer for an appointment to have their vehicles remedied as soon as practicable. Owners can continue to safely drive their vehicle, however, should manually apply the electronic parking brake prior to exiting.  Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.  Correct other affected vehicles identified in OASIS which are brought to your dealership.  Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.  Copyright 2022 Ford Motor Company ATTACHMENT I Page 2 of 4 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 22S55 Certain 2022 Model Year Mustang Mach-E Vehicles Right Rear Halfshaft Inspection STOCK VEHICLES  Correct all affected units in your new vehicle inventory before delivery.  Use OASIS to identify any affected vehicles in your used vehicle inventory. DEALER-OPERATED RENTAL VEHICLES The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice. TITLE BRANDED / SALVAGED VEHICLES Affected title branded and salvaged vehicles are eligible for this recall. OWNER REFUNDS  This safety recall must still be performed, even if the owner has paid for a previous repair. Claiming a refund will not close the recall on the vehicle.  Ford Motor Company is offering a refund for owner-paid repairs covered by this recall if the repair was performed prior to the date indicated in the reimbursement plan, which is posted with this bulletin. Owners are directed to seek reimbursement through authorized dealers or, at their option, directly through Ford Motor Company at P.O. Box 6251, Dearborn, MI 48121-6251.  Dealers are also pre-approved to refund owner-paid emergency repairs that were performed away from an authorized servicing dealer after the end date specified in the reimbursement plan. Non-covered repairs, or those judged by Ford to be excessive, will not be reimbursed.  Refunds will only be provided for the cost associated with a broken right rear halfshaft. RENTAL VEHICLES For vehicles requiring halfshaft replacement, dealers are pre-approved for up to 1 day for a rental vehicle. Follow Extended Service Plan (ESP) guidelines for dollar amounts. Rentals will only be reimbursed for the day the vehicle is at the dealership for part replacement. Prior approval for more than 1 rental day is required from the SSSC. Contact the SSSC via the SSSC Web Contact Site for consideration and approval if appropriate. TOWING If Mobile Inspection determines repairs are required, dealers are authorized to claim up to a maximum value of $250 to provide towing services for this program.  Copyright 2022 Ford Motor Company ATTACHMENT I Page 3 of 4 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 22S55 Certain 2022 Model Year Mustang Mach-E Vehicles Right Rear Halfshaft Inspection PICKUP AND DELIVERY All customers affected by this recall have the option of complimentary Vehicle Pick-Up & Delivery service (at participating dealers). Pick-Up and Delivery may also be combined with a rental vehicle for one day. Claim any additional rental days approved by the SSSC as instructed. Dealers are authorized to claim unique services for completing this program, including:  Dealers are authorized to claim one-half labor hour per repair for vehicle pick-up and delivery services.  Dealers must retain a Vehicle Pick-Up and Delivery Record with the repair order documentation. Refer to the Claims Preparation and Submission section and Attachment IV for details. REPAIR PHOTO SUBMISSION Ford has requested photo evidence of an inspected, found good, halfshaft for this FSA. For claim reimbursement please submit photos that clearly show the vehicle VIN, along with the bar code label and/or serial number that was used to determine if the vehicle had a good right rear halfshaft.  Photos can be attached using the Mobile PTS “Report a Vehicle Concern”. You can access Mobile PTS using your mobile device at: https://m.fordtechservice.dealerconnection.com/. Note: If you have never used the Web-Based report a vehicle concern- you will need to create your User Profile prior to accessing “Report a Vehicle Concern” on Mobile PTS. Instructions on how to create a user profile and submit photos can be found in EFC08860. Note: Ensure that your “User Profile” is added/updated to include your STARS ID. This can be done by accessing your User Profile directly at: https://www.gcr.dealerconnection.com/asp/DealerProfile.asp  After completing the report entry form you can upload a maximum of 5 attachments at once. o If submitting more than one attachment (photo), the files must be saved to the mobile device you’re using, PRIOR to submitting the report. o If submitting one attachment (photo), you can capture the photo during the report submission when asked to add the attachment.  Copyright 2022 Ford Motor Company ATTACHMENT I Page 4 of 4 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 22S55 Certain 2022 Model Year Mustang Mach-E Vehicles Right Rear Halfshaft Inspection ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS) Additional repairs identified as necessary to complete the FSA should be managed as follows:  For related damage and access time requirements, refer to the Warranty and Policy Manual / Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances for FSA’s / Related Damage.  For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is required, although related damage must be on a separate repair line with the “Related Damage” radio button checked. o Ford vehicles – 3 years or 36,000 miles For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval Request to the SSSC Web Contact Site prior to completing the repair. CLAIMS PREPARATION AND SUBMISSION  Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty Solution (OWS) online. o When entering claims, select claim type 31: Field Service Action. The FSA number 22S55 is the sub code. o For additional claims preparation and submission information, refer to the Recall and Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.  Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a separate repair line from the FSA with same claim type and sub code as described in Claim Entry above. IMPORTANT: Click the Related Damage Indicator radio button.  Rentals: For rental vehicle claiming, follow Extended Service Plan (ESP) guidelines for dollar amounts. Enter the total amount of the rental expense under Miscellaneous Expense code RENTAL.  Refunds: Submit refunds on a separate repair line. – Program Code: 22S55 – Misc. Expense: ADMIN – Misc. Expense: REFUND – Misc. Expense: 0.2 Hrs. o Multiple refunds should be submitted on one repair line and the invoice details for each repair should be detailed in the comments section of the claim.  Provision for Towing: Dealers are authorized to claim up to a maximum value of $250 to provide towing services for completing this program, ONLY when the Mobile Inspection determines repairs are required. Submit on the same line as the repair. o Program Code: 22S55 o Misc. Expense: OTHER o Misc. Expense: Claim up to $250.00  Copyright 2022 Ford Motor Company ATTACHMENT II Page 1 of 3 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 22S55 Certain 2022 Model Year Mustang Mach-E Vehicles Right Rear Halfshaft Inspection LABOR ALLOWANCES Description Labor Operation Labor Time DEALER INSPECTION – Inspect Right Rear Halfshaft – PASS (Closes Recall) Can ONLY be claimed with PP and ZZ. 22S55A 0.3 Hours MOBILE INSPECTION – Inspect Right Rear Halfshaft – PASS (Closes Recall) Can ONLY be claimed with ZZ and MM. 22S55M 0.3 Hours MOBILE INSPECTION – Inspect right rear halfshaft DOES NOT PASS (Recall remains open) Vehicle will need to be taken to dealer to replace halfshaft. Can ONLY be claimed with B, ZZ, MM and (PP when vehicle is being returned to the customer). 22S55BB 0.3 Hours DEALER REPAIR Inspect right rear halfshaft DOES NOT PASS Replace halfshaft. (Closes Recall) Can ONLY be claimed with BB, ZZ, MM and PP. 22S55B 1.1 Hour SUBMIT PHOTOS (PTS or to the SSSC) 22S55ZZ 0.2 Hours MOBILE INSPECTION (drive to vehicle location) Cannot be claimed with A. 22S55MM 0.5 Hours VEHICLE PICK-UP AND DELIVERY ALLOWANCE NOTE: This allowance is for dealer-performed vehicle pickup/ delivery for dealership repairs only. Can only be claimed once, regardless of number of open FSA’s repaired on a vehicle. Cannot be claimed with M. 22S55PP 0.5 Hours  Copyright 2022 Ford Motor Company ATTACHMENT II Page 2 of 3 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 22S55 Certain 2022 Model Year Mustang Mach-E Vehicles Right Rear Halfshaft Inspection PARTS REQUIREMENTS / ORDERING INFORMATION SSSC Web Contact Site: To place an order for LJ9Z-4K138-A, W720792-S439 or W714333-S439 submit a VIN-specific Part Order contact via the SSSC Web Contact Site. Ensure to attach photos of the halfshaft and labels with the contact. Parts on restriction will not be released if photos are not sent. For in stock unsold vehicles, a copy of the signed sales agreement is required to be sent in with the part request. Part Number Description Order Quantity Claim Quantity LJ9Z-4K138-A Halfshaft (right rear) 1 1 W720792-S439 Caliper anchor plate bolts (2 req/pkg of 4) 1 2 W714333-S439 Hub bearing bolts (4 req/pkg of 4) 1 4 Dealers will be notified via a DOES II communication if circumstances warrant a change in part supply strategy and when open ordering resumes. Order the parts below through normal order processing channels: Part Number Description Order Quantity Claim Quantity CCPZ-3B477-B Halfshaft retainer nut 1 1 To guarantee the shortest delivery time, an emergency order for parts must be placed. DEALER PRICE For latest prices, refer to DOES II. PARTS RETENTION, RETURN, & SCRAPPING Follow the provisions of the Warranty and Policy Manual, Section 1 – WARRANTY PARTS RETENTION AND RETURN POLICIES. If a replaced part receives a scrap disposition, the part must be scrapped in accordance with all applicable local, state and federal environmental protection and hazardous material regulations. Federal law prohibits selling motor vehicle parts or components that are under safety, compliance, or emissions recall. EXCESS STOCK RETURN Excess stock returned for credit must have been purchased from Ford Customer Service Division in accordance with Policy Procedure Bulletin 4000.  Copyright 2022 Ford Motor Company ATTACHMENT II Page 3 of 3 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 22S55 Certain 2022 Model Year Mustang Mach-E Vehicles Right Rear Halfshaft Inspection REPLACED FSA PARTS INSPECTION AND SIGN OFF Effective March 1st 2021 all parts replaced as part of an FSA repair with a repair order open date of March 1st 2021 or later must be inspected and signed off on the repair order by a member of your dealers fixed operations management team or an employee the task has been delegated to. If the task is to be delegated to a non-management employee, the employee needs to be someone other than the technician who completed the repair and needs to understand the importance of completing this task consistently and accurately.  All parts replaced as part of an FSA repair should be returned to the parts department following the Warranty Parts Retention and Return Policies.  Inspect the replaced parts to verify the FSA repair was completed.  If the FSA repair is found to be complete, the designated employee signs the repair order line or parts return stamp area (electronic or hand signed) for the FSA repair indicating the parts were inspected and validated to have been replaced.  After the parts have been inspected, they should be handled based on the guidance in the parts status report in the Online Warranty System (Hold, Return, CORE, Scrap, etc.).  This process is subject to review during warranty audits for FSA repairs with a repair order open date of March 1st 2021 or later. Any eligible FSA claims requiring parts replacement, found not to have been inspected and signed off during a warranty audit will be subject to chargeback and consideration for enrollment into the Dealer Incomplete Recall Repair Process. REPLACED FSA PARTS INSPECTION AND SIGN OFF Note: Other approvals (electronic or handwritten) for add-on repair lines, dealer owned vehicle repairs, and repeat repairs do not qualify as FSA parts inspection approvals. The post repair FSA parts inspection process (electronic or handwritten) is independent from other warranty approval requirements. The approval by the designated employee implies that the FSA parts were found to be replaced and must be able to be clearly identified on the Repair Order. If multiple FSA’s require approval on a single Repair Order, each applicable occurrence will require individual post repair approval by the designated employee. ATTACHMENT III PAGE 1 OF 4 SAFETY RECALL 22S55 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 08/2022 CERTAIN 2022 MODEL YEAR MUSTANG MACH-E VEHICLES — RIGHT REAR HALFSHAFT INSPECTION SERVICE PROCEDURE MOBILE REPAIR INSPECTION INSTRUCTIONS WARNING: When jacking or lifting the vehicle, block all wheels remaining on the ground. Set the parking brake if the rear wheels will remain on the ground. These actions help prevent unintended vehicle movement. Failure to follow these instructions may result in serious personal injury. WARNING: Never get underneath a vehicle that is supported only by a jack. The jack could unintentionally lower. Always support vehicle with floor stands. Failure to follow these instructions may result in serious personal injury. WARNING: Only raise the vehicle when positioned on a hard, level surface. Attempting to raise the vehicle on an uneven or soft surface may result in vehicle slipping or falling from the jack or jackstand. Failure to follow this instruction may result in serious personal injury. WARNING: Turn off (disable) the power running boards (if equipped) before jacking, lifting or placing any object under the vehicle. Never place your hand between the power running board and the vehicle. Extended power running boards will retract when doors are closed. Failure to follow these instructions may result in serious personal injury. NOTICE: When raising a vehicle on a hoist, use care when positioning the hoist adapters prior to lifting the vehicle so that hoist arms do not interfere with the surrounding suspension or steering linkage components. NOTE: If you suspect that you will not have Internet access at the vehicle’s mobile repair location then, you should print a copy of these instructions (including any required Workshop Manual references) for reference during the mobile repair. 1. Is the inspection of the right rear halfshaft taking place at the dealership? Yes – Proceed to step 2. No – Print and take the Mobile Repair Inspection documentation to the inspection site. Proceed to step 3. 2. Position the vehicle on a hoist, then proceed to step 4. Please follow Workshop Manual (WSM) Procedures in Section 100-00. 3. Remove the right rear tire. Please follow Workshop Manual (WSM) Procedures in Section 204-04A. ATTACHMENT III PAGE 2 OF 4 SAFETY RECALL 22S55 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 08/2022 4. Does the middle section of the vehicle’s right rear halfshaft have a black painted finish, as shown in Figure 2? No – Proceed to step 5. Yes – Proceed to step 7. 5. Locate the white label containing a large font part number on the halfshaft. See Figure 1. FIGURE 1 6. Capture a photo of the halfshaft with the label and submit it via Concern Reports using the “Report a Vehicle Concern” process. Concern Reports may be submitted via Web Based PTS or through Mobile PTS using any mobile device (e.g., tablets, smart phones). Recall is complete. NOTE: Photos taken must also include the middle section of the halfshaft showing the unpainted finish, similar to Figure 1. PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 22508B STUD ROTATED TO THE 12 O’CLOCK POSITION STUD ROTATED THE MINIMAL AMOUNT FOR NUT INSTALLATION ATTACHMENT III PAGE 3 OF 4 SAFETY RECALL 22S55 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 08/2022 FIGURE 3 STUD FOR MISSING NUT STUD FOR MISSING NUT 22508C STUD ROTATED TO THE 12 O’CLOCK POSITION STUD ROTATED THE MINIMAL AMOUNT FOR NUT INSTALLATION 8. Locate and capture a photo of the serial number that begins with a number and NOT a letter. If needed, use a small dry rag to clean it off. To prevent removal of ink, do not use brake cleaner to clean off the serial number. See Figure 3. FIGURE 2 PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 22508A STUD ROTATED TO THE 12 O’CLOCK POSITION STUD ROTATED THE MINIMAL AMOUNT FOR NUT INSTALLATION 7. Locate the white label containing 3 QR codes on the halfshaft. See Figure 2. ATTACHMENT III PAGE 4 OF 4 SAFETY RECALL 22S55 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 08/2022 10. Did SSSC determine that a new right rear halfshaft is needed? NOTE: If replacing the right rear halfshaft, it is not necessary to check and top off the rear electric drive assembly oil level. Yes – Replace the right rear halfshaft. Follow Workshop Manual (WSM) procedures in Section 205-05 No – Right rear halfshaft replacement is not required. Recall is complete. FIGURE 4 PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 22508D STUD ROTATED TO THE 12 O’CLOCK POSITION STUD ROTATED THE MINIMAL AMOUNT FOR NUT INSTALLATION IGNORE THE LAST CHARACTER IF IT IS A LETTER 9. Verify if the recorded serial number is listed in the suspect serial numbers in Attachment IV. Is the recorded serial number on the suspect serial numbers list in Attachment IV? CAUTION: WHEN COMPARING THE SERIAL NUMBER ON THE LABEL TO THE LIST, YOU WILL NEED TO IGNORE THE VERY LAST CHARACTER ONLY IF IT IS A LETTER. SEE FIGURE 4. OTHERWISE, IT WILL NEED TO MATCH EXACTLY AS SHOWN ON THE LABEL. Yes – Does not pass inspection. Submit the photograph of the serial number to SSSC for determination as to whether or not the right rear halfshaft needs to be replaced. SSSC will release halfshaft order based on need. Advise customer that their vehicle will be towed to the dealership to determine if a repair is required. Arrangements will be made for a loaner vehicle. No – Dealers must submit their photo(s) via Concern Reports using the “Report a Vehicle Concern” process. Concern Reports may be submitted via Web Based PTS or through Mobile PTS using any mobile device (e.g., tablets, smart phones). Recall is complete. ATTACHMENT IV Page 1 of 3 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 22S55 Certain 2022 Model Year Mustang Mach-E Vehicles Right Rear Half Shaft Inspection The table starting on page 2 contains a list of serial numbers to be used for checking for a suspect right rear halfshaft. Vehicles with a matching serial number on the right rear halfshaft will require additional verification. Photos are to be submitted to the SSSC for final determination if halfshaft replacement is required. Follow the instructions outlined in Attachment III to locate the correct serial number of the halfshaft. Suspect halfshaft serial numbers will start with the number two (2). Perform a lookup in this attachment using the “ctrl” + “F” keys on your computer’s keyboard. Ensure to accurately type in the serial number (without spaces) to see if it is on this list. If it is, submit a contact to the SSSC with the requested information to determine if halfshaft replacement is required. ATTACHMENT IV Page 2 of 3 SUSPECT RIGHT REAR HALFSHAFT SERIAL NUMBERS 220211330 220211357 220211362 220211364 220211365 220211366 220211367 220211368 220211369 220211370 220211371 220211372 220211373 220211374 220211375 220211376 220211377 220211378 220211379 220211380 220211381 220211382 220211383 220211384 220211385 220211386 220211387 220211388 220211390 220211392 220211393 220211394 220211395 220211396 220211397 220211398 220219433 220219434 220219435 220219436 220219437 220219438 220219439 220219440 220219441 220219442 220219443 220219444 220219445 220219446 220219447 220219448 220219449 220219450 220219451 220219452 220219453 220219454 220219455 220219456 220219457 220219458 220219459 220219460 220219461 220219462 220219463 220219464 220219465 220219466 220219467 220219468 220219469 220219470 220219471 220219472 220219473 220219474 220219475 220219476 220219477 220219478 220219479 220219480 220219481 220219482 220219483 220219484 220219485 220219486 220219487 220219488 220219489 220219490 220219491 220219492 220219493 220219494 220219495 220219496 220219497 220219498 220219499 220219500 220219501 220219502 220219503 220219504 220305119 220305138 220305140 220305141 220305153 220305154 220305155 220305156 220305157 220305158 220305159 220305160 220305161 220305162 220305163 220305164 220305165 220305166 220305167 220305168 220305169 220305170 220305171 220305172 220305173 220305174 220305177 220305178 220305182 220305183 220305184 220305185 220305186 220305187 220305188 220305189 220307044 220307045 220307123 220307125 220307130 220307131 220307133 220307135 220307138 220307139 220307140 220307142 220307143 220307144 220307145 220307146 220307147 220307148 220307149 220307151 220307154 220307155 220307157 220307158 220307159 220307160 220307163 220307164 220307165 220307169 220307170 220307172 220307175 220307208 220307209 220307212 220307216 220307219 220307222 220307238 220307264 220307271 220307272 220307273 220307274 220307275 220307276 220307277 220307278 220307279 220307280 220307281 220307284 220307285 220307286 220307287 220307288 220307289 220307290 220307291 220307292 220307293 220307294 220307295 220307296 220307297 220307298 220307299 220307300 220307301 220307302 220307303 220307304 220307305 220307306 220307307 220307311 220307312 220307313 220307314 220307315 ATTACHMENT IV Page 3 of 3 220307316 220307317 220307318 220307319 220307320 220307321 220307322 220307323 220307324 220307325 220307326 220307327 220307328 220307329 220307330 220307331 220307332 220307334 220307335 220307337 220307338 220307339 220307340 220307356 220307578 220307579 220307580 220307581 220307582 220307583 220307584 220307585 220307586 220307587 220307588 220307589 220307590 220307591 220307592 220307593 220307594 220307595 220307596 220307597 220307598 220307599 220307600 220307601 220307602 220307603 220307604 220307605 220307606 220307607 220307608 220307609 220307610 220307611 220307612 220307613 220307938 220307940 220307941 220307942 220307943 220307944 220307945 220307946 220307947 220307948 220307949 220307950 220307951 220307952 220307953 220307954 220307955 220307956 220307957 220307958 220307959 220307960 220307961 220307962 220307963 220307964 220307965 220307966 220307967 220307968 220307969 220307971 220307972 220307973 220307974 220307975 220307976 220307977 220307978 220307979 220307980 220307981 220307982 220307983 220307984 220307985 220307986 220307987 220307988 220307989 220307990 220307991 220307992 220307993 220307994 220307995 220307996 220307997 220307998 220307999 220308215 220308216 220308218 220308219 220308220 220308221 220308222 220308223 220308224 220308225 220308226 220308227 220308228 220308229 220308230 220308231 220308232 220308233 220308234 220308235 220308236 220308237 220308238 220308239 220308240 220308241 220308242 220308244 220308245 220308246 220308247 220308248 220308250 220308251 220308252 220308275 220308478 220308479 220309480 220309481 220309482 220309483 220309488 220309489 220309490 220309491 220309492 220309493 220309497 220309499 220309502 220309503 220309504 220309505 220309506 220309507 220309508 220309510 220309511 220309512 220309518 220309523 220309530 220309531 220309538 220309548 2202231274 2202231280 2202231284 2203071000 2203071001 2203071002 2203071003 2203071004 2203071005 2203071006 2203071007 2203071008 2203071009 2203071010 2203071011 ATTACHMENT V Page 1 of 1 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 22S55 Certain 2022 Model Year Mustang Mach-E Vehicles Right Rear Halfshaft Inspection MOBILE REPAIR (INSPECTION) / VEHICLE PICK-UP AND DELIVERY RECORD VIN ____________________________ received (check one): ☐ Mobile Repair (Inspection) ☐ Pick-up and/or delivery service As outlined below for the 22S55 Field Service Action program. Mobile Inspection – Date: _______________ ☐ PASS ☐ FAIL – Vehicle Repairs Required – Tow to Dealership ☐ Customer refused to allow the vehicle to be towed to the dealership for right rear halfshaft replacement: o Ford has offered to tow your vehicle to a dealership to have the recall repair performed and offered you a loaner vehicle. o Customer declined to have their vehicle towed and wishes to continue to drive the vehicle without the recall repair completed Owner’s Signature Date OR ☐ Pick-up – Date: _______________ ☐ Delivery – Date: _______________ Repair Order # Repair Order Date Service Manager Signature Date Version 04-23-19 Ford Motor Company Recall Reimbursement Plan for 22S55 Ford and Lincoln dealers are in the best position to quickly and efficiently process reimbursement requests. However, federal legislation requires all motor vehicle manufacturers to establish processes through which customers may seek recall reimbursement directly from the manufacturer or from the dealers. Regarding the specific reimbursement plan for Recall # 22S55, owners who have paid for service to remedy the defect or noncompliance must have had that service performed prior to October 7, 2022. After this date, if repairs related to this recall are performed by a non-Ford repair facility in an emergency situation, customers must submit any refund requests through their dealership. As required by this federal regulation, Ford Motor Company submitted the details of its latest General Recall Reimbursement Plan in a letter to the National Highway Traffic Safety Administration (NHTSA) in May 2021. The following is the text of that letter and the Plan: General Recall Reimbursement Plan (As submitted to the NHTSA) Pursuant to the requirements set forth in 49 CFR Part 573 and Part 577 of the Code of Federal Regulations, Ford Motor Company (Ford) is submitting required information pertaining to our general reimbursement plan for the cost of remedies paid for by vehicle owners before they are notified of a related safety recall. Set forth below is Ford’s general plan to reimburse owners and purchasers for costs incurred for remedies in advance of notification of potential safety-related defects or noncompliance’s pursuant to Part 573.6 (c)(8)(i). This plan has not changed since our February 20, 2019 submission. Reimbursement Notification Ford’s notice to a vehicle owner in accordance with 49 CFR Part 577 will indicate that Ford is offering a refund if the owner paid to have service to remedy the defect or noncompliance prior to a specified ending date. In accordance with Part 573.13 (c)(2), this ending date will be defined as a minimum of ten calendar days after the date on which Ford mailed the last of its Part 577 notifications to owners and will be indicated in the specific reimbursement plan available to owners for an individual recall. This notice will direct owners to seek eligible reimbursement through authorized dealers or, at their option, directly through Ford at the following address: Ford Motor Company P.O. Box 6251 Dearborn, MI 48121-6251 Ford notes that this rule allows for the identification of a beginning date for reimbursement eligibility. Under the rule, an owner who paid to remedy the defect or noncompliance prior to the identified beginning date would not be eligible for reimbursement. Ford generally has not established such a beginning date for reimbursement eligibility and does not presently anticipate changing this general policy. However, in any case where Ford determines a beginning date is appropriate, Ford will indicate that date in the owner notice. As permitted by 577.11(e), Ford may not include a reimbursement notification when all vehicles are well within the warranty period, subject to approval by the agency. Version 04-23-19 Costs to be Reimbursed For vehicles, reimbursement will not be less than the lesser of:  The amount paid by the owner for the remedy that specifically addressed and was reasonably necessary to correct the defect or noncompliance that is the subject of the recall, or  The cost of parts for the remedy (to be no more than the manufacturer’s list retail price for authorized part(s), plus associated labor at local labor rates, miscellaneous fees (such as disposal of waste) and taxes. For replacement equipment, reimbursement will be the amount paid by the owner for the replacement item (limited by the amount of the retail list price of the defective or noncompliant item that was replaced, plus taxes, where the brand or model purchased by the owner was different than the brand or model that was the subject of the recall). If the item of motor vehicle equipment was repaired, the reimbursement provisions identified above for vehicles will apply. Ford notes that costs incurred by the owner within the period during which Ford’s original or extended warranty would have provided for a free repair of the problem will not be eligible for reimbursement, as provided by Part 573.13 (d)(1). Entities Authorized to Provide Reimbursement Ford will continue to use authorized dealers to reimburse owners under the specific reimbursement plans for a particular recall and will encourage owners to pursue requests for reimbursement directly through dealers to expedite reimbursement. Ford will also provide a mailing address to which customers can, at their option, send requests for reimbursement directly to Ford, as previously noted. Requests for reimbursement sent directly to Ford may take up to 60 days to process. Whether the owner chooses to pursue reimbursement requests through a dealer or directly through Ford, the owner will be directed to submit the required documentation, upon which reimbursement eligibility will be determined. Required Documentation The reimbursement determination will depend upon the information provided by the customer. Consistent with Part 573.13 (d)(4) the following information must be submitted:  Claimant name and address  Vehicle make, model, and model year  Vehicle identification number (VIN) and, for replacement equipment, a description of such equipment or, for tires, the model, size and TIN (DOT code)  Identification of the recall number (either the Ford recall number or the NHTSA recall number)  Identification of the owner of the recalled vehicle at the time that the pre-notification remedy was obtained  An original receipt for the pre-notification remedy that includes a breakdown of the amount for parts, labor, other costs and taxes, including costs for the replacement item. Where the receipt covers work other than to address the recall or noncompliance, Ford may require the claimant to separately identify costs that are eligible for reimbursement.  If the remedy was obtained during the warranty period, documentation indicating that the warranty was not honored or the warranty repair did not correct the problem related to the recall. Failure to submit all of the above information may result in denial of the reimbursement request. Version 04-23-19 Additional Information The Part 577 required owner notice will provide a toll-free telephone number through which specific information about the reimbursement plan can be requested from Ford. This general reimbursement plan will be incorporated into notifications pursuant to Part 573.6 by reference. Information specific to an individual recall also may be incorporated into the Part 573.6 notification.

**************************************************************************************************************

OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-646 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Ford Motor Company Submission Date : AUG 26, 2022 NHTSA Recall No. : 22V-646 Manufacturer Recall No. : 22S55 Manufacturer Information : Manufacturer Name : Ford Motor Company Address : 330 Town Center Drive Suite 500 Dearborn MI 48126-2738 Company phone : 1-866-436-7332 Population : Number of potentially involved : 1,175 Estimated percentage with defect : 1 % Vehicle Information : Vehicle 1 : 2022-2022 Ford Mustang Mach-E Vehicle Type : LIGHT VEHICLES Body Style : ALL Power Train : NR Descriptive Information : Ford’s team reviewed supplier process and maintenance records to determine the population of affected parts. The Ford process is capable of tracing rear right halfshaft production to the vehicles produced between 07/18/2022 and 07/29/2022. These vehicles are not produced in VIN order. Information as to the applicability of this action to specific vehicles can best be obtained by either calling Ford’s toll-free line (1-866-436-7332) or by contacting a local Ford or Lincoln dealer who can obtain specific information regarding the vehicles from the Ford On-line Automotive Service Information System (OASIS) database. Production Dates : JUL 18, 2022 – JUL 29, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : Right rear halfshafts may have been manufactured with a thin wall on the outer race, allowing the halfshaft stem to break under load. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : A broken halfshaft will result in loss of transmission torque to the rear wheels which is necessary for motive power and for the transmission to hold the vehicle in park. If the electronic parking brake (EPB) is not manually applied, the loss of the primary park torque will allow the vehicle to roll with the transmission in park increasing the risk of crash. Description of the Cause : Right rear halfshafts were manufactured with a below minimum wall thickness Part 573 Safety Recall Report 22V-646 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 on the outer race caused by an operator who did not properly seat the product into the lathe during production, causing more wall material to be removed than intended. The supplier suspended the 100% wall thickness inspection due to manpower shortages allowing uninspected parts to be assembled into finished rear right halfshafts. Identification of Any Warning that can Occur : No warning preceding the failure would be perceived by the customer. Involved Components : Component Name 1 : Right Rear Half Shaft Component Description : Neapco produced Right Rear Half Shaft Component Part Number : MZ9P-4K138-EA Supplier Identification : Component Manufacturer Name : NEAPCO Address : Blvd. Fundadores #8885 San Jose de los Cerritos Saltillo, Coahuila Foreign States 25293 Country : Mexico Chronology : Chronology is provided as an attachment. Part 573 Safety Recall Report 22V-646 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Remedy : Description of Remedy Program : Owners will be notified by mail and instructed to take their vehicle to a Ford or Lincoln dealer. Dealers will photograph the label on the right rear half-shaft to confirm the suspect serial number(s). If the serial number is a match, the dealer will replace right rear half-shaft. Customers will be advised to manually apply the parking brake until inspection/repair is completed. Dealership mobile inspection and vehicle pick-up and delivery will be included as an option for dealers that participate in the program. There will be no charge for this service. Ford will forward a copy of the notification letters to dealers to the agency when available. How Remedy Component Differs from Recalled Component : The remedy right rear halfshafts were manufactured in a production lot that utilized the intended manufacturing and inspection processes. Recalled components are part number MZ9P-4K138-EA from Lots W20220194 and W20220195 from Tier 1 Supplier Neapco. Identify How/When Recall Condition was Corrected in Production : Production at Cuautitlan resumed on August 15, 2022, after a 2-week shutdown with halfshafts from non-suspect supplier lots. All parts being used in production have been measured to ensure dimensional compliance to specifications. Recall Schedule : Description of Recall Schedule : Notification to dealers is expected to occur on August 29th, 2022. Mailing of owner notification letters is expected to begin September 19th, 2022 and is expected to be completed by September 23rd, 2022. Planned Dealer Notification Date : AUG 29, 2022 – AUG 29, 2022 Planned Owner Notification Date : SEP 19, 2022 – SEP 23, 2022 * NR – Not Reported

**************************************************************************************************************

OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-646 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Ford Motor Company Submission Date : AUG 26, 2022 NHTSA Recall No. : 22V-646 Manufacturer Recall No. : 22S55 Manufacturer Information : Manufacturer Name : Ford Motor Company Address : 330 Town Center Drive Suite 500 Dearborn MI 48126-2738 Company phone : 1-866-436-7332 Population : Number of potentially involved : 1,175 Estimated percentage with defect : 1 % Vehicle Information : Vehicle 1 : 2022-2022 Ford Mustang Mach-E Vehicle Type : LIGHT VEHICLES Body Style : ALL Power Train : NR Descriptive Information : Ford’s team reviewed supplier process and maintenance records to determine the population of affected parts. The Ford process is capable of tracing rear right halfshaft production to the vehicles produced between 07/18/2022 and 07/29/2022. These vehicles are not produced in VIN order. Information as to the applicability of this action to specific vehicles can best be obtained by either calling Ford’s toll-free line (1-866-436-7332) or by contacting a local Ford or Lincoln dealer who can obtain specific information regarding the vehicles from the Ford On-line Automotive Service Information System (OASIS) database. Production Dates : JUL 18, 2022 – JUL 29, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : Right rear halfshafts may have been manufactured with a thin wall on the outer race, allowing the halfshaft stem to break under load. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : A broken halfshaft will result in loss of transmission torque to the rear wheels which is necessary for motive power and for the transmission to hold the vehicle in park. If the electronic parking brake (EPB) is not manually applied, the loss of the primary park torque will allow the vehicle to roll with the transmission in park increasing the risk of crash. Description of the Cause : Right rear halfshafts were manufactured with a below minimum wall thickness Part 573 Safety Recall Report 22V-646 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 on the outer race caused by an operator who did not properly seat the product into the lathe during production, causing more wall material to be removed than intended. The supplier suspended the 100% wall thickness inspection due to manpower shortages allowing uninspected parts to be assembled into finished rear right halfshafts. Identification of Any Warning that can Occur : No warning preceding the failure would be perceived by the customer. Involved Components : Component Name 1 : Right Rear Half Shaft Component Description : Neapco produced Right Rear Half Shaft Component Part Number : MZ9P-4K138-EA Supplier Identification : Component Manufacturer Name : NEAPCO Address : Blvd. Fundadores #8885 San Jose de los Cerritos Saltillo, Coahuila Foreign States 25293 Country : Mexico Chronology : Chronology is provided as an attachment. Part 573 Safety Recall Report 22V-646 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Remedy : Description of Remedy Program : Owners will be notified by mail and instructed to take their vehicle to a Ford or Lincoln dealer. Dealers will photograph the label on the right rear half-shaft to confirm the suspect serial number(s). If the serial number is a match, the dealer will replace right rear half-shaft. Customers will be advised to manually apply the parking brake until inspection/repair is completed. Dealership mobile inspection and vehicle pick-up and delivery will be included as an option for dealers that participate in the program. There will be no charge for this service. Ford will forward a copy of the notification letters to dealers to the agency when available. How Remedy Component Differs from Recalled Component : The remedy right rear halfshafts were manufactured in a production lot that utilized the intended manufacturing and inspection processes. Recalled components are part number MZ9P-4K138-EA from Lots W20220194 and W20220195 from Tier 1 Supplier Neapco. Identify How/When Recall Condition was Corrected in Production : Production at Cuautitlan resumed on August 15, 2022, after a 2-week shutdown with halfshafts from non-suspect supplier lots. All parts being used in production have been measured to ensure dimensional compliance to specifications. Recall Schedule : Description of Recall Schedule : Notification to dealers is expected to occur on August 29th, 2022. Mailing of owner notification letters is expected to begin September 19th, 2022 and is expected to be completed by September 23rd, 2022. Planned Dealer Notification Date : AUG 31, 2022 – AUG 31, 2022 Planned Owner Notification Date : SEP 19, 2022 – SEP 23, 2022 * NR – Not Reported

SEOCONTENT-END