22S56 – Climate Control Blower Motor Replacement – 2015-2017 Ford Expedition & Lincoln Navigator

SEOCONTENT-START

Additional Supplier Contact Information Company Information (Tier-2) Company Name: Brose Curitiba Address 1: Rua Max Brose, 171 Address 2: (BR376, km 625/626) City: São José dos Pinhais State: Paraná Zip Code: CEP 83090-670 Country: Brazil Company Contact Information First Name: Max Last Name: Forte Position: President of Brose Brazil Phone: +55 41 3381 2001 E-mail: [email protected] ###

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September 2022 Ford Motor Company Ford Customer Service Division P. O. Box 1904 Dearborn, Michigan 48121 1904 * * * IMPORTANT SAFETY RECALL * * * Safety Recall Notice 22S56 / NHTSA Recall 22V-648 2017 Expedition Your Vehicle Identification Number (VIN): This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Ford Motor Company has decided that a defect that relates to motor vehicle safety exists in your vehicle, with the VIN shown above. We apologize for this situation and want to assure you that, with your assistance, we will correct this condition. Our commitment, together with your dealer, is to provide you with the highest level of service and support. What is the issue? On your vehicle, the climate control front blower motor may overheat, potentially resulting in an interior fire while the vehicle is on. What is the risk? An interior vehicle fire can increase the risk of personal injury and vehicle damage. What will Ford and your dealer do? Ford is working closely with its suppliers to produce redesigned parts for the repair. You will be notified once remedy parts become available, which is expected in early first quarter 2023. This repair will be free of charge (parts and labor). What should you do? Ford has not issued instructions to stop driving your vehicle under this safety recall and you can continue to safely drive your vehicle. If you observe a burning smell or smoke emanating from the vehicle’s climate control vents, or an inoperative climate control blower motor prior to the availability of remedy parts, Ford has authorized your dealer to replace the blower motor with a current service part as an interim repair prior to availability of remedy parts for the final repair. This repair will be free of charge (parts and labor). Provide the dealer with your VIN, which is printed near your name at the beginning of this letter. If you do not already have a servicing dealer, you can access ford.com/support for dealer addresses, maps, and driving instructions. Ford Motor Company wants you to have this safety recall completed on your vehicle. The vehicle owner is responsible for making arrangements to have the work completed. Ford Motor Company can deny coverage for any vehicle damage that may result from the failure to have this recall performed on a timely basis. Therefore, please have this recall performed as soon as possible. Please note: Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. NOTE: You can receive information about Recalls and Customer Satisfaction Programs through our FordPass App. The app can be downloaded through the App Store or Google Play. In addition, there are other features such as reserving parking in certain locations and controlling certain functions on your vehicle (lock or unlock doors, remote start) if it is equipped to allow control. © Copyright 2022 Ford Motor Company 07020 22S56 FNI/DTB122S561 􀀁􀀁 􀀁 1 of 4 A/1/000001/1 􀀭􀀉􀀉􀀃􀀈􀀉􀀂􀀉􀀉􀀂􀀅􀀅􀀆􀀭 771670770334 A/1/000001/1 􀀮􀀯􀀱􀀯􀀰􀀰􀀯􀀱􀀯􀀱􀀯􀀮􀀰􀀮􀀰􀀱􀀱􀀰􀀮􀀮􀀱􀀮􀀮􀀯􀀮􀀮􀀱􀀯􀀰􀀯􀀱􀀰􀀯􀀱􀀯􀀱􀀰􀀱􀀱􀀯􀀱􀀯􀀰􀀱􀀱􀀮􀀱􀀰􀀮􀀯􀀮􀀮􀀰􀀯􀀮􀀯􀀱􀀰􀀱􀀱􀀯􀀮􀀮􀀯􀀰 JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 How long will it take? The time needed for this repair is less than a half day. However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time. Have you previously paid for this repair? You may be eligible for a refund of previously paid repairs. Refunds will only be provided for service-related to the climate control blower motor. To verify eligibility and expedite reimbursement, give your paid original receipt to your dealer. Refund requests may also be sent directly to Ford Motor Company. To request your refund from Ford, send the refund request with all required documentation, including your original repair receipt (no photocopies), to Ford Motor Company at P.O. Box 6251, Dearborn, Michigan 48121-6251. Refund requests mailed to this address may take up to 60 days to process. Your original receipt will be returned to you. Detailed information regarding eligibility for Ford’s reimbursement program and documentation requirements may be obtained by contacting the Ford Customer Relationship Center at 1-866-436-7332. What if you no longer own this vehicle? If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner. You received this notice because government regulations require that notification be sent to the last known owner of record. Our records are based primarily on state registration and title data, which indicate that you are the current owner. Can we assist you further? If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance. RETAIL OWNERS: If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: ford.com/support. For the hearing impaired call 1-800-232-5952 (TDD). Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). FLEET OWNERS: If you have questions or concerns, please contact our Ford Pro Contact Center at 1-800-34-FLEET, choose Option #1, and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: fleet.ford.com. Representatives are available Monday through Friday: 7:00AM – 11:00PM and Saturday 7:00AM – 5:00PM (Eastern Time). If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to NHTSA.gov. Reference NHTSA Safety Recall 22V-648. Thank you for your attention to this important matter. Ford Customer Service Division © Copyright 2022 Ford Motor Company 07020 22S56 FNI/DTB122S561 2 of 4 A/2/000001/1 * * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * * Aviso de Campaña de seguridad 22S56 / Campaña 22V-648 de la NHTSA 2017 Expedition Número de identificación del vehículo (VIN): Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad de Tránsito y Vehículos Motorizados de los EE. UU. Ford Motor Company ha determinado que existe un defecto relacionado con la seguridad de su vehículo, con el VIN que aparece más arriba. Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema. Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel. ¿Cuál es el problema? El motor del soplador delantero del control de temperatura de su vehículo se podría sobrecalentar y, posiblemente, ocasionar un incendio interior mientras el vehículo está encendido. ¿Qué riesgo existe? Un incendio interior en el vehículo puede aumentar el riesgo de sufrir lesiones personales y que el vehículo resulte dañado. ¿Qué medidas adoptarán Ford y su distribuidor? Ford colabora estrechamente con sus proveedores para producir piezas rediseñadas para la reparación. Se le notificará una vez que las piezas para la reparación se encuentren disponibles, lo cual se espera será a comienzos del primer trimestre de 2023. Esta reparación no tendrá costo (piezas y mano de obra). ¿Qué debe hacer? Para esta campaña de seguridad, Ford no ha emitido instrucciones de dejar de manejar el vehículo y puede continuar conduciendo de forma segura su vehículo. Si percibe olor a quemado o humo emanando de las salidas del control de temperatura del vehículo o si el motor del soplador del control de temperatura no funciona antes de que las piezas para la reparación estén disponibles, Ford ha autorizado a su distribuidor a reemplazar el motor del soplador con una pieza de servicio actual como reparación provisoria, antes de contar con las piezas para la reparación final. Esta reparación se realizará sin costo (piezas y mano de obra). Proporcione el VIN a su distribuidor, el cual está impreso debajo de sus datos al comienzo de esta carta. Si aún no tiene un distribuidor para realizar el servicio, puede acceder a ford.com/support para conocer las direcciones de los distribuidores, ver mapas y obtener las instrucciones para llegar. Ford Motor Company le recomienda realizar esta campaña de seguridad en su vehículo. El propietario del vehículo es responsable de realizar los arreglos necesarios para llevar a cabo el trabajo. Ford Motor Company puede negar la cobertura en caso de que el vehículo hubiese sufrido daños por no haber realizado la campaña de manera oportuna. Por lo tanto, le solicitamos que realice esta campaña lo antes posible. Tenga presente que: La ley federal exige que los arrendadores de vehículos que reciban este aviso de campaña envíen una copia del mismo al arrendatario en un plazo de diez días. 3 of 4 A/3/000001/1 07020 22S56 FNI/DTB122S561 Septiembre de 2022 Ford Motor Company División de Servicio al Cliente de Ford P. O. Box 1904 Dearborn, Michigan 48121 􀀁 􀀁 􀀁 © Copyright 2022 Ford, División de Servicio al Cliente 􀀭􀀉􀀉􀀃􀀈􀀉􀀂􀀉􀀉􀀂􀀅􀀅􀀆􀀭 771670770334 A/3/000001/1 􀀮􀀯􀀱􀀯􀀰􀀰􀀯􀀱􀀯􀀱􀀯􀀮􀀰􀀮􀀰􀀱􀀱􀀰􀀮􀀮􀀱􀀮􀀮􀀯􀀮􀀮􀀱􀀯􀀰􀀯􀀱􀀰􀀯􀀱􀀯􀀱􀀰􀀱􀀱􀀯􀀱􀀯􀀰􀀱􀀱􀀮􀀱􀀰􀀮􀀯􀀮􀀮􀀰􀀯􀀮􀀯􀀱􀀰􀀱􀀱􀀯􀀮􀀮􀀯􀀰 JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 ¿Qué debe hacer? (continuación) NOTA: Puede recibir información sobre las campañas y los programas de satisfacción del cliente a través de la aplicación FordPass. La aplicación se puede descargar a través de App Store o Google Play. Adicionalmente, existen otras funciones como reserva de estacionamientos en determinados lugares, además de control de ciertas funciones en el vehículo (bloqueo o desbloqueo de puertas, arranque remoto) si así está equipado para permitir el control. ¿Cuánto tiempo tomará? El tiempo necesario para esta reparación será menos de medio día. Sin embargo, debido a los requisitos de planificación de servicio, es posible que su distribuidor tarde un poco más. ¿Ha pagado anteriormente por esta reparación? Es posible que cumpla con los requisitos para recibir un reembolso por las reparaciones pagadas previamente. Solo se otorgarán reembolsos por servicios relacionados con el motor del soplador del control de temperatura. Para comprobar si cumple con los requisitos y agilizar el reembolso, proporcione el recibo de pago original a su distribuidor. También puede enviar las solicitudes de reembolso directamente a Ford Motor Company. Para solicitar un reembolso a Ford, envíe la solicitud con toda la documentación requerida, incluido el recibo original de la reparación (no envíe fotocopias), a Ford Motor Company, P.O. Box 6251, Dearborn, Michigan 48121-6251. El procesamiento de las solicitudes de reembolso enviadas a esta dirección puede tardar hasta 60 días. Su recibo original le será regresado. Comuníquese con el Centro de Relación con Clientes al 1-866-436-7332 para obtener información detallada relacionada con el programa de reembolso de Ford y los requisitos de documentación. ¿Qué pasa si usted ya no es el propietario del vehículo? Si usted ya no es el propietario del vehículo y tiene la dirección del propietario actual, le solicitamos que le reenvíe esta carta. Usted recibió este aviso porque las regulaciones del gobierno exigen el envío de notificaciones al propietario conocido más reciente del registro. Nuestros registros se basan principalmente en datos estatales y de propiedad, que indican que usted es el propietario actual del vehículo. ¿Podemos hacer algo más por usted? Si tiene problemas para reparar de inmediato su vehículo y sin costo alguno, comuníquese con el Gerente de Servicio de su distribuidor para solicitar ayuda. PROPIETARIOS MINORISTAS: Si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: ford.com/support. Las personas con problemas de audición pueden llamar al 1-800-232-5952 (TDD). Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m. (hora del este). PROPIETARIOS DE FLOTAS: Si tiene dudas o preguntas, comuníquese con nuestro Centro de contacto de Ford Pro al 1-800-34-FLEET, elija la opción n.° 1 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: fleet.ford.com. Los representantes atienden de lunes a viernes de 7:00 a.m. a 11:00 p.m. y sábado de 7:00 a.m. a 5:00 p.m. (hora del este). Si continúa con dificultades para reparar su vehículo en un tiempo razonable o sin cargo, le sugerimos que escriba al Administrador, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 o bien que llame sin cargo a la línea directa de seguridad vehicular al 1-888-327-4236 (TTY: 1-800-424-9153) o visite NHTSA.gov. Referencia: Campaña de seguridad 22V-648 de la NHTSA. Gracias por su atención en este asunto sumamente importante. Ford, División de Servicio al Cliente 4 of 4 A/4/000001/1 07020 22S56 FNI/DTB122S561 © Copyright 2022 Ford, División de Servicio al Cliente September 2022 Lincoln P. O. Box 1904 Dearborn, Michigan 48121 1904 * * * IMPORTANT SAFETY RECALL * * * Safety Recall Notice 22S56 / NHTSA Recall 22V-648 2015 Navigator Your Vehicle Identification Number (VIN): This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Lincoln has decided a defect that relates to motor vehicle safety exists in your vehicle, with the VIN shown above. We apologize for this situation and want to assure you, with your assistance, we will correct this condition. Our commitment, together with your retailer, is to provide you with the highest level of service and support. What is the issue? On your vehicle, the climate control front blower motor may overheat, potentially resulting in an interior fire while the vehicle is on. What is the risk? An interior vehicle fire can increase the risk of personal injury and vehicle damage. What will Lincoln and your retailer do? Lincoln is working closely with its suppliers to produce redesigned parts for the repair. You will be notified once remedy parts become available, which is expected in early first quarter of 2023. This repair will be free of charge (parts and labor). What should you do? Ford has not issued instructions to stop driving your vehicle under this safety recall and you can continue to safely drive your vehicle. If you observe a burning smell or smoke emanating from the vehicle’s climate control vents, or an inoperative climate control blower motor prior to the availability of remedy parts, Ford has authorized your dealer to replace the blower motor with a current service part as an interim repair prior to availability of remedy parts for the final repair. This repair will be free of charge (parts and labor). Provide the dealer with your VIN, which is printed near your name at the beginning of this letter. If you do not already have a servicing retailer, you can access Lincoln.com/support for retailer addresses, maps, and driving instructions. Lincoln wants you to have this safety recall completed on your vehicle. The vehicle owner is responsible for making arrangements to have the work completed. Please note: Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. NOTE: You can receive information about Recalls and Customer Satisfaction Programs through The Lincoln Way App. The app can be downloaded through the App Store or Google Play. In addition, there are other features such as controlling certain functions on your vehicle (lock or unlock doors, remote start) if it is equipped to allow control. How long will it take? The time needed for this repair is less than a half day. However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time. © Copyright 2022 Lincoln A Ford Motor Company Brand 09195 22S56 LNI/DTB122S566 􀀁􀀁 􀀁 1 of 4 A/1/000001/1 􀀭􀀉􀀉􀀃􀀈􀀉􀀄􀀅􀀆􀀄􀀉􀀆􀀆􀀭 771672342744 A/1/000001/1 􀀯􀀰􀀮􀀱􀀰􀀮􀀱􀀰􀀱􀀮􀀱􀀱􀀰􀀰􀀱􀀯􀀱􀀯􀀱􀀰􀀰􀀮􀀰􀀯􀀱􀀱􀀱􀀮􀀯􀀮􀀯􀀯􀀮􀀰􀀱􀀰􀀯􀀮􀀯􀀮􀀮􀀰􀀮􀀯􀀮􀀱􀀯􀀱􀀱􀀮􀀯􀀯􀀮􀀮􀀱􀀯􀀱􀀯􀀮􀀯􀀮􀀱􀀱􀀯􀀱 JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 Have you previously paid for this repair? You may be eligible for a refund of previously paid repairs. Refunds will only be provided for service-related repairs to the climate control blower motor. To verify eligibility and expedite reimbursement, give your paid original receipt to your retailer. To request your refund directly from Lincoln, send the refund request with all required documentation, including your original repair receipt (no photocopies), to Lincoln at P.O. Box 6251, Dearborn, Michigan 48121-6251. Refund requests mailed to this address may take up to 60 days to process. Your original receipt will be returned to you. Detailed information regarding eligibility for Lincoln’s reimbursement program and documentation requirements may be obtained by contacting our Customer Relationship Center at 1-866-436-7332. What if you no longer own this vehicle? If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner. You received this notice because government regulations require notification be sent to the last known owner of record. Our records are based primarily on state registration and title data, which indicate you are the current owner. Can we assist you further? If you have difficulties getting your vehicle repaired promptly and without charge, please contact your retailer’s Service Manager for assistance. RETAIL OWNERS: If you have questions or concerns, please contact our Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you. If you wish to contact Lincoln, contact information is available at Lincoln.com/support. For the hearing impaired, call 1-800-232-5952 (TDD). Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). FLEET OWNERS: If you have questions or concerns, please contact our Ford Pro Contact Center at 1-800-34-FLEET, choose Option #1, and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: fleet.ford.com. Representatives are available Monday through Friday: 7:00AM – 11:00PM and Saturday 7:00AM – 5:00PM (Eastern Time). If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to NHTSA.gov. Reference NHTSA Safety Recall 22V-648. Thank you for your attention to this important matter. Lincoln © Copyright 2022 Lincoln A Ford Motor Company Brand 09195 22S56 LNI/DTB122S566 2 of 4 A/2/000001/1 * * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * * Aviso de Campaña de seguridad 22S56 / Campaña 22V-648 de la NHTSA 2015 Navigator Número de identificación del vehículo (VIN): Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad de Tránsito y Vehículos Motorizados de los EE. UU. Lincoln ha determinado que existe un defecto relacionado con la seguridad de su vehículo, con el VIN que aparece más arriba. Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema. Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel. ¿Cuál es el problema? El motor del soplador delantero del control de temperatura de su vehículo se podría sobrecalentar y, posiblemente, ocasionar un incendio interior mientras el vehículo está encendido. ¿Qué riesgo existe? Un incendio interior en el vehículo puede aumentar el riesgo de sufrir lesiones personales y que el vehículo resulte dañado. ¿Qué harán Lincoln y su distribuidor? Lincoln colabora estrechamente con sus proveedores para producir piezas rediseñadas para la reparación. Se le notificará una vez que las piezas para la reparación se encuentren disponibles, lo cual se espera será a comienzos del primer trimestre de 2023. Esta reparación no tendrá costo (piezas y mano de obra). ¿Qué debe hacer? Para esta campaña de seguridad, Ford no ha emitido instrucciones de dejar de manejar el vehículo y puede continuar conduciendo de forma segura su vehículo. Si percibe olor a quemado o humo emanando de las salidas del control de temperatura del vehículo o si el motor del soplador del control de temperatura no funciona antes de que las piezas para la reparación estén disponibles, Ford ha autorizado a su distribuidor a reemplazar el motor del soplador con una pieza de servicio actual como reparación provisoria, antes de contar con las piezas para la reparación final. Esta reparación se realizará sin costo (piezas y mano de obra). Proporcione el VIN a su distribuidor, el cual está impreso debajo de sus datos al comienzo de esta carta. Si aún no tiene un minorista para realizar el servicio, puede acceder a Lincoln.com/support para conocer las direcciones de los minoristas, ver mapas y obtener las instrucciones para llegar. Lincoln le recomienda realizar esta campaña de seguridad en su vehículo. El propietario del vehículo es responsable de realizar los arreglos necesarios para llevar a cabo el trabajo. Tenga presente que: La ley federal exige que los arrendadores de vehículos que reciban este aviso de campaña envíen una copia del mismo al arrendatario en un plazo de diez días. NOTA: Puede recibir información sobre las campañas y los programas de satisfacción del cliente a través de la aplicación Lincoln Way. La aplicación se puede descargar a través de App Store o Google Play. Adicionalmente, existen otras características, como control de ciertas funciones en el vehículo (bloqueo o desbloqueo de puertas, arranque remoto) si así está equipado para permitir el control. 3 of 4 A/3/000001/1 09195 22S56 LNI/DTB122S566 Septiembre de 2022 Lincoln P. O. Box 1904 Dearborn, Michigan 48121 1904 􀀁 􀀁 􀀁 © Copyright 2022 Lincoln Una marca de Ford Motor Company 􀀭􀀉􀀉􀀃􀀈􀀉􀀄􀀅􀀆􀀄􀀉􀀆􀀆􀀭 771672342744 A/3/000001/1 􀀯􀀰􀀮􀀱􀀰􀀮􀀱􀀰􀀱􀀮􀀱􀀱􀀰􀀰􀀱􀀯􀀱􀀯􀀱􀀰􀀰􀀮􀀰􀀯􀀱􀀱􀀱􀀮􀀯􀀮􀀯􀀯􀀮􀀰􀀱􀀰􀀯􀀮􀀯􀀮􀀮􀀰􀀮􀀯􀀮􀀱􀀯􀀱􀀱􀀮􀀯􀀯􀀮􀀮􀀱􀀯􀀱􀀯􀀮􀀯􀀮􀀱􀀱􀀯􀀱 JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 ¿Cuánto tiempo tomará? El tiempo necesario para esta reparación será menos de medio día. Sin embargo, debido a los requisitos de planificación de servicio, es posible que su distribuidor tarde un poco más. ¿Ha pagado anteriormente por esta reparación? Es posible que cumpla con los requisitos para recibir un reembolso por las reparaciones pagadas previamente. Solo se otorgarán reembolsos por servicios relacionados con la reparación del motor del soplador del control de temperatura. Para comprobar si cumple con los requisitos y agilizar el reembolso, proporcione el recibo de pago original a su distribuidor. Para solicitar un reembolso directamente a Lincoln, envíe la solicitud con toda la documentación requerida, incluido el recibo original de la reparación (no envíe fotocopias), a Lincoln a P.O. Box 6251, Dearborn, Michigan 48121-6251. El procesamiento de las solicitudes de reembolso enviadas a esta dirección puede tardar hasta 60 días. Su recibo original le será regresado. Comuníquese con nuestro Centro de Relación con Clientes al 1-866-436-7332 para obtener información detallada relacionada con el programa de reembolso de Lincoln y los requisitos de documentación. ¿Qué pasa si usted ya no es el propietario del vehículo? Si usted ya no es el propietario del vehículo y tiene la dirección del propietario actual, le solicitamos que le reenvíe esta carta. Usted recibió este aviso porque las regulaciones del gobierno exigen el envío de notificaciones al propietario conocido más reciente del registro. Nuestros registros se basan principalmente en datos estatales y de propiedad, que indican que usted es el propietario actual del vehículo. ¿Podemos hacer algo más por usted? Si tiene problemas para reparar de inmediato su vehículo y sin costo alguno, comuníquese con el Gerente de Servicio de su minorista para solicitar ayuda. PROPIETARIOS MINORISTAS: Si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes al 1-866-436-7332 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con Lincoln, la información de contacto se encuentra disponible en Lincoln.com/support. Las personas con problemas de audición pueden llamar al 1-800-232-5952 (TDD). Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m. (hora del este). PROPIETARIOS DE FLOTAS: Si tiene dudas o preguntas, comuníquese con nuestro Centro de contacto de Ford Pro al 1-800-34-FLEET, elija la opción n.° 1 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: fleet.ford.com. Los representantes atienden de lunes a viernes de 7:00 a.m. a 11:00 p.m. y sábado de 7:00 a.m. a 5:00 p.m. (hora del este). Si continúa con dificultades para reparar su vehículo en un tiempo razonable o sin cargo, le sugerimos que escriba al Administrador, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 o bien que llame sin cargo a la línea directa de seguridad vehicular al 1-888-327-4236 (TTY: 1-800-424-9153) o visite NHTSA.gov. Referencia: Campaña de seguridad 22V-648 de la NHTSA. Gracias por su atención en este asunto sumamente importante. Lincoln 4 of 4 A/4/000001/1 09195 22S56 LNI/DTB122S566 © Copyright 2022 Lincoln Una marca de Ford Motor Company

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 Copyright 2022 Ford Motor Company David J. Johnson Ford Motor Company Director P. O. Box 1904 Service Engineering Operations Dearborn, Michigan 48121 Ford Customer Service Division August 31, 2022 TO: All U.S. Ford and Lincoln Dealers SUBJECT: Safety Recall 22S56 Certain 2015 – 2017 Model Year Ford Expedition and Lincoln Navigator Climate Control Blower Motor Replacement AFFECTED VEHICLES Vehicle Model Year Assembly Plant Build Dates Expedition/Navigator 2015 -2017 Kentucky Truck 16-Jan-2014 through 30-Jun-2017 Affected vehicles are identified in OASIS and FSA VIN Lists. REASON FOR THIS SAFETY RECALL Certain vehicles built during this time frame may pose a risk of interior fire while the vehicle is on. Ford Motor Company is working with its suppliers to provide remedy parts for this concern. SERVICE ACTION Remedy parts are not currently available for this recall. If a customer experiences blower motor symptoms of inoperative, excessive noise, or burning smell/smoke from the climate control front blower motor a current service blower motor may be installed as an interim repair prior to the availability of the remedy parts. The updated climate control blower motor will be replaced once the parts become available beginning in early 1st quarter of 2023 This service must be performed on all affected vehicles at no charge to the vehicle owner. OWNER NOTIFICATION MAILING SCHEDULE Owner letters are expected to be mailed the week of September 12, 2022. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter. PLEASE NOTE: Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory before delivery. ATTACHMENTS Attachment I: Administrative Information Attachment II: Labor Allowances and Parts Ordering Information Attachment III: Technical Information Owner Notification Letters Recall Reimbursement Plan  Copyright 2022 Ford Motor Company QUESTIONS & ASSISTANCE For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab. Sincerely, David J. Johnson  Copyright 2022 Ford Motor Company ATTACHMENT I Page 1 of 3 Safety Recall 22S56 Certain 2015 -2017 Model Year Ford Expedition and Lincoln Navigator Climate Control Blower Motor Replacement OASIS ACTIVATION OASIS will be activated on August 31, 2022. FSA VIN LISTS ACTIVATION FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com by August 31, 2022. Owner names and addresses will be available by September 23, 2022. NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle registration data for any purpose other than in connection with this recall is a violation of law in several states, provinces, and countries. Accordingly, you must limit the use of this listing to the follow-up necessary to complete this recall. SOLD VEHICLES  Ford has not issued instructions to stop selling/delivering or driving used vehicles under this safety recall. Owners should contact their dealer for an appointment to have their vehicles remedied as soon as practicable if they experience blower motor symptoms such as inoperative, excessive noise, or burning smell. Owners can continue to safely drive their vehicles. Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.  Correct other affected vehicles identified in OASIS which are brought to your dealership.  Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory. STOCK VEHICLES  Correct all affected units in your new vehicle inventory before delivery.  Use OASIS to identify any affected vehicles in your used vehicle inventory. DEALER-OPERATED RENTAL VEHICLES The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice. TITLE BRANDED / SALVAGED VEHICLES Affected title branded and salvaged vehicles are eligible for this recall.  Copyright 2022 Ford Motor Company ATTACHMENT I Page 2 of 3 Safety Recall 22S56 Certain 2015 -2017 Model Year Ford Expedition and Lincoln Navigator Climate Control Blower Motor Replacement OWNER REFUNDS  Ford Motor Company is offering a refund for owner-paid repairs covered by this recall if the repair was performed prior to the date indicated in the reimbursement plan, which is posted with this bulletin. Owners are directed to seek reimbursement through authorized dealers or, at their option, directly through Ford Motor Company at P.O. Box 6251, Dearborn, MI 48121- 6251.  Dealers are also pre-approved to refund owner-paid emergency repairs that were performed away from an authorized servicing dealer after the end date specified in the reimbursement plan. Non-covered repairs, or those judged by Ford to be excessive, will not be reimbursed.  Refunds will only be provided for the cost associated with the climate control blower motor. RENTAL VEHICLES Rental vehicles are not approved for this program. With proper dealer parts ordering and service appointment scheduling, rental vehicles should not be required. However, if you have a unique owner circumstance that may require a rental vehicle, please contact the SSSC via the SSSC Web Contact Site. ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS) Additional repairs identified as necessary to complete the FSA should be managed as follows:  For related damage and access time requirements, refer to the Warranty and Policy Manual / Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances for FSA’s / Related Damage.  For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is required, although related damage must be on a separate repair line with the “Related Damage” radio button checked. o Ford vehicles – 3 years or 36,000 miles o Lincoln vehicles – 4 years or 50,000 miles o For claims exceeding the pre-approved amount, submit an Approval Request to the SSSC Web Contact Site prior to completing the repair.  For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval Request to the SSSC Web Contact Site prior to completing the repair.  Copyright 2022 Ford Motor Company ATTACHMENT I Page 3 of 3 Safety Recall 22S56 Certain 2015 -2017 Model Year Ford Expedition and Lincoln Navigator Climate Control Blower Motor Replacement CLAIMS PREPARATION AND SUBMISSION  Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty Solution (OWS) online. o When entering claims, select claim type 31: Field Service Action. The FSA number 22S56 is the sub code. o For additional claims preparation and submission information, refer to the Recall and Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.  Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a separate repair line from the FSA with same claim type and sub code as described in Claim Entry above. IMPORTANT: Click the Related Damage Indicator radio button.  Refunds: Submit refunds on a separate repair line. – Program Code: 22S56 – Misc. Expense: ADMIN – Misc. Expense: REFUND – Misc. Expense: 0.2 Hrs. o Multiple refunds should be submitted on one repair line and the invoice details for each repair should be detailed in the comments section of the claim.  Copyright 2022 Ford Motor Company ATTACHMENT II Page 1 of 2 Safety Recall 22S56 Certain 2015 -2017 Model Year Ford Expedition and Lincoln Navigator Climate Control Blower Motor Replacement LABOR ALLOWANCES Description Labor Operation Labor Time Interim repair. Replace the current design climate control blower motor Note: Recall remains open until an improved climate control blower motor is available and is installed in the vehicle 22S56BB 0.5 Hours PARTS REQUIREMENTS / ORDERING INFORMATION Part Number Description Order Quantity Claim Quantity CL1Z-19805-A Current Design Climate Control Blower Motor 1 1 Order your parts through normal order processing channels. To guarantee the shortest delivery time, an emergency order for parts must be placed. DEALER PRICE For the latest prices, refer to DOES II. PARTS RETENTION, RETURN, & SCRAPPING Follow the provisions of the Warranty and Policy Manual, Section 1 – WARRANTY PARTS RETENTION AND RETURN POLICIES. If a replaced part receives a scrap disposition, the part must be scrapped in accordance with all applicable local, state, and federal environmental protection and hazardous material regulations. Federal law prohibits selling motor vehicle parts or components that are under safety, compliance, or emissions recall. EXCESS STOCK RETURN Excess stock returned for credit must have been purchased from Ford Customer Service Division in accordance with Policy Procedure Bulletin 4000.  Copyright 2022 Ford Motor Company ATTACHMENT II Page 2 of 2 Safety Recall 22S56 Certain 2015 -2017 Model Year Ford Expedition and Lincoln Navigator Climate Control Blower Motor Replacement REPLACED FSA PARTS INSPECTION AND SIGN OFF Effective March 1st 2021 all parts replaced as part of an FSA repair with a repair order open date of March 1st 2021 or later must be inspected and signed off on the repair order by a member of your dealers fixed operations management team or an employee the task has been delegated to. If the task is to be delegated to a non-management employee, the employee needs to be someone other than the technician who completed the repair and needs to understand the importance of completing this task consistently and accurately.  All parts replaced as part of an FSA repair should be returned to the parts department following the Warranty Parts Retention and Return Policies.  Inspect the replaced parts to verify the FSA repair was completed.  If the FSA repair is found to be complete, the designated employee signs the repair order line or parts return stamp area (electronic or hand signed) for the FSA repair indicating the parts were inspected and validated to have been replaced.  After the parts have been inspected, they should be handled based on the guidance in the parts status report in the Online Warranty System (Hold, Return, CORE, Scrap, etc.).  This process is subject to review during warranty audits for FSA repairs with a repair order open date of March 1st 2021 or later. Any eligible FSA claims requiring parts replacement, found not to have been inspected and signed off during a warranty audit will be subject to chargeback and consideration for enrollment into the Dealer Incomplete Recall Repair Process. Note: Other approvals (electronic or handwritten) for add-on repair lines, dealer owned vehicle repairs, and repeat repairs do not qualify as FSA parts inspection approvals. The post repair FSA parts inspection process (electronic or handwritten) is independent from other warranty approval requirements. The approval by the designated employee implies that the FSA parts were found to be replaced and must be able to be clearly identified on the Repair Order. If multiple FSA’s require approval on a single Repair Order, each applicable occurrence will require individual post repair approval by the designated employee. ATTACHMENT III PAGE 1 OF 1 SAFETY RECALL 22S56 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 09/2022 CERTAIN 2015-2017 MODEL YEAR EXPEDITION AND NAVIGATOR VEHICLES — CLIMATE CONTROL BLOWER MOTOR REPLACEMENT SERVICE PROCEDURE 1. Replace the Blower Motor. Please follow the Workshop Manual (WSM) procedures in Section 412-01. IMPORTANT NOTE: Federal law prohibits selling motor vehicle parts or components that are under safety, compliance, or emissions recall. Unless a part is requested to be returned to Ford, all parts replaced under this FSA must be scrapped in accordance with all applicable local, state and federal environmental protection and hazardous material regulations. Refer to the Parts Retention, Return, & Scrapping section of the FSA dealer bulletin for further information. Version 04-23-19 Ford Motor Company Recall Reimbursement Plan for 22S56 Ford and Lincoln dealers are in the best position to quickly and efficiently process reimbursement requests. However, federal legislation requires all motor vehicle manufacturers to establish processes through which customers may seek recall reimbursement directly from the manufacturer or from the dealers. Regarding the specific reimbursement plan for Recall # 22S56, owners who have paid for service to remedy the defect or noncompliance must have had that service performed prior to September 26, 2022. After this date, if repairs related to this recall are performed by a non-Ford repair facility in an emergency situation, customers must submit any refund requests through their dealership. As required by this federal regulation, Ford Motor Company submitted the details of its latest General Recall Reimbursement Plan in a letter to the National Highway Traffic Safety Administration (NHTSA) in May 2021. The following is the text of that letter and the Plan: General Recall Reimbursement Plan (As submitted to the NHTSA) Pursuant to the requirements set forth in 49 CFR Part 573 and Part 577 of the Code of Federal Regulations, Ford Motor Company (Ford) is submitting required information pertaining to our general reimbursement plan for the cost of remedies paid for by vehicle owners before they are notified of a related safety recall. Set forth below is Ford’s general plan to reimburse owners and purchasers for costs incurred for remedies in advance of notification of potential safety-related defects or noncompliances pursuant to Part 573.6 (c)(8)(i). This plan has not changed since our February 20, 2019 submission. Reimbursement Notification Ford’s notice to a vehicle owner in accordance with 49 CFR Part 577 will indicate that Ford is offering a refund if the owner paid to have service to remedy the defect or noncompliance prior to a specified ending date. In accordance with Part 573.13 (c)(2), this ending date will be defined as a minimum of ten calendar days after the date on which Ford mailed the last of its Part 577 notifications to owners, and will be indicated in the specific reimbursement plan available to owners for an individual recall. This notice will direct owners to seek eligible reimbursement through authorized dealers or, at their option, directly through Ford at the following address: Ford Motor Company P.O. Box 6251 Dearborn, MI 48121-6251 Ford notes that this rule allows for the identification of a beginning date for reimbursement eligibility. Under the rule, an owner who paid to remedy the defect or noncompliance prior to the identified beginning date would not be eligible for reimbursement. Ford generally has not established such a beginning date for reimbursement eligibility and does not presently anticipate changing this general policy. However, in any case where Ford determines a beginning date is appropriate, Ford will indicate that date in the owner notice. As permitted by 577.11(e), Ford may not include a reimbursement notification when all vehicles are well within the warranty period, subject to approval by the agency. Version 04-23-19 Costs to be Reimbursed For vehicles, reimbursement will not be less than the lesser of:  The amount paid by the owner for the remedy that specifically addressed and was reasonably necessary to correct the defect or noncompliance that is the subject of the recall, or  The cost of parts for the remedy (to be no more than the manufacturer’s list retail price for authorized part(s), plus associated labor at local labor rates, miscellaneous fees (such as disposal of waste) and taxes. For replacement equipment, reimbursement will be the amount paid by the owner for the replacement item (limited by the amount of the retail list price of the defective or noncompliant item that was replaced, plus taxes, where the brand or model purchased by the owner was different than the brand or model that was the subject of the recall). If the item of motor vehicle equipment was repaired, the reimbursement provisions identified above for vehicles will apply. Ford notes that costs incurred by the owner within the period during which Ford’s original or extended warranty would have provided for a free repair of the problem will not be eligible for reimbursement, as provided by Part 573.13 (d)(1). Entities Authorized to Provide Reimbursement Ford will continue to use authorized dealers to reimburse owners under the specific reimbursement plans for a particular recall, and will encourage owners to pursue requests for reimbursement directly through dealers to expedite reimbursement. Ford will also provide a mailing address to which customers can, at their option, send requests for reimbursement directly to Ford, as previously noted. Requests for reimbursement sent directly to Ford may take up to 60 days to process. Whether the owner chooses to pursue reimbursement requests through a dealer or directly through Ford, the owner will be directed to submit the required documentation, upon which reimbursement eligibility will be determined. Required Documentation The reimbursement determination will depend upon the information provided by the customer. Consistent with Part 573.13 (d)(4) the following information must be submitted:  Claimant name and address  Vehicle make, model, and model year  Vehicle identification number (VIN) and, for replacement equipment, a description of such equipment or, for tires, the model, size and TIN (DOT code)  Identification of the recall number (either the Ford recall number or the NHTSA recall number)  Identification of the owner of the recalled vehicle at the time that the pre-notification remedy was obtained  An original receipt for the pre-notification remedy that includes a breakdown of the amount for parts, labor, other costs and taxes, including costs for the replacement item. Where the receipt covers work other than to address the recall or noncompliance, Ford may require the claimant to separately identify costs that are eligible for reimbursement.  If the remedy was obtained during the warranty period, documentation indicating that the warranty was not honored or the warranty repair did not correct the problem related to the recall. Failure to submit all of the above information may result in denial of the reimbursement request. Version 04-23-19 Additional Information The Part 577 required owner notice will provide a toll-free telephone number through which specific information about the reimbursement plan can be requested from Ford. This general reimbursement plan will be incorporated into notifications pursuant to Part 573.6 by reference. Information specific to an individual recall also may be incorporated into the Part 573.6 notification.

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Ó Copyright 2023 Ford Motor Company Stacy L. Balzer Ford Motor Company Operating Director P. O. Box 1904 Service Engineering Operations Dearborn, Michigan 48121 Ford Customer Service Division January 9, 2023 TO: All U.S. Ford and Lincoln Dealers SUBJECT: Safety Recall 22S56 – Supplement #1 Certain 2015 – 2017 Model Year Ford Expedition and Lincoln Navigator Climate Control Blower Motor Replacement REF: Safety Recall 22S56 Dated August 31, 2022 New! REASON FOR THIS SUPPLEMENT • Rental Vehicles: Guidelines for rental vehicles have been updated. SSSC approval is required for rental car eligibility. • Service Action: Updated climate control motor availability to 2nd quarter 2023. AFFECTED VEHICLES Vehicle Model Year Assembly Plant Build Dates Expedition/Navigator 2015 -2017 Kentucky Truck 16-Jan-2014 through 30-Jun-2017 Affected vehicles are identified in OASIS and FSA VIN Lists. REASON FOR THIS SAFETY RECALL Certain vehicles built during this time frame may pose a risk of interior fire while the ignition is on. Ford Motor Company is working with its suppliers to provide remedy parts for this concern. New! SERVICE ACTION Remedy parts are not currently available for this recall. If a customer experiences blower motor symptoms of inoperative, excessive noise, or burning smell/smoke from the climate control front blower motor a current service blower motor may be installed as an interim repair prior to the availability of the remedy parts. The updated climate control blower motor will be replaced once the parts become available beginning 2nd quarter of 2023. This service must be performed on all affected vehicles at no charge to the vehicle owner. OWNER NOTIFICATION MAILING SCHEDULE Owner letters were mailed the week of September 12, 2022. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter. PLEASE NOTE: Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory before delivery. Ó Copyright 2023 Ford Motor Company ATTACHMENTS Attachment I: Administrative Information Attachment II: Labor Allowances and Parts Ordering Information Attachment III: Technical Information Owner Notification Letters Recall Reimbursement Plan QUESTIONS & ASSISTANCE For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab. Sincerely, Stacy L. Balzer Ó Copyright 2023 Ford Motor Company ATTACHMENT I Page 1 of 3 Safety Recall 22S56 – Supplement #1 Certain 2015 -2017 Model Year Ford Expedition and Lincoln Navigator Climate Control Blower Motor Replacement OASIS ACTIVATION OASIS was activated on August 31, 2022. FSA VIN LISTS ACTIVATION FSA VIN Lists were made available through https://web.fsavinlists.dealerconnection.com on August 31, 2022. Owner names and addresses will be available by September 23, 2022. NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle registration data for any purpose other than in connection with this recall is a violation of law in several states, provinces, and countries. Accordingly, you must limit the use of this listing to the follow-up necessary to complete this recall. SOLD VEHICLES • Ford has not issued instructions to stop selling/delivering or driving used vehicles under this safety recall. Owners should contact their dealer for an appointment to have their vehicles remedied as soon as practicable if they experience blower motor symptoms such as inoperative, excessive noise, or burning smell. Owners can continue to safely drive their vehicles. Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date. • Correct other affected vehicles identified in OASIS which are brought to your dealership. • Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory. STOCK VEHICLES • Correct all affected units in your new vehicle inventory before delivery. • Use OASIS to identify any affected vehicles in your used vehicle inventory. DEALER-OPERATED RENTAL VEHICLES The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice. TITLE BRANDED / SALVAGED VEHICLES Affected title-branded and salvaged vehicles are eligible for this recall. Ó Copyright 2023 Ford Motor Company ATTACHMENT I Page 2 of 3 Safety Recall 22S56 – Supplement #1 Certain 2015 -2017 Model Year Ford Expedition and Lincoln Navigator Climate Control Blower Motor Replacement OWNER REFUNDS • Ford Motor Company is offering a refund for owner-paid repairs covered by this recall if the repair was performed prior to the date indicated in the reimbursement plan, which is posted with this bulletin. Owners are directed to seek reimbursement through authorized dealers or, at their option, directly through Ford Motor Company at P.O. Box 6251, Dearborn, MI 48121- 6251. • Dealers are also pre-approved to refund owner-paid emergency repairs that were performed away from an authorized servicing dealer after the end date specified in the reimbursement plan. Non-covered repairs, or those judged by Ford to be excessive, will not be reimbursed. • Refunds will only be provided for the cost associated with the climate control blower motor. New! RENTAL VEHICLES If you have a unique owner circumstance that may require a rental vehicle, please contact the SSSC via the SSSC Web Contact Site. ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS) Additional repairs identified as necessary to complete the FSA should be managed as follows: • For related damage and access time requirements, refer to the Warranty and Policy Manual / Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances for FSA’s / Related Damage. • For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is required, although related damage must be on a separate repair line with the “Related Damage” radio button checked. o Ford vehicles – 3 years or 36,000 miles o Lincoln vehicles – 4 years or 50,000 miles o For claims exceeding the pre-approved amount, submit an Approval Request to the SSSC Web Contact Site prior to completing the repair. • For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval Request to the SSSC Web Contact Site prior to completing the repair. Ó Copyright 2023 Ford Motor Company ATTACHMENT I Page 3 of 3 Safety Recall 22S56 – Supplement #1 Certain 2015 -2017 Model Year Ford Expedition and Lincoln Navigator Climate Control Blower Motor Replacement CLAIMS PREPARATION AND SUBMISSION • Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty Solution (OWS) online. o When entering claims, select claim type 31: Field Service Action. The FSA number 22S56 is the sub code. o For additional claims preparation and submission information, refer to the Recall and Customer Satisfaction Program (CSP) Repairs in the OWS User Guide. • Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a separate repair line from the FSA with the same claim type and subcode as described in Claim Entry above. IMPORTANT: Click the Related Damage Indicator radio button. • Refunds: Submit refunds on a separate repair line. – Program Code: 22S56 – Misc. Expense: ADMIN – Misc. Expense: REFUND – Misc. Expense: 0.2 Hrs. o Multiple refunds should be submitted on one repair line and the invoice details for each repair should be detailed in the comments section of the claim. Ó Copyright 2023 Ford Motor Company ATTACHMENT II Page 1 of 2 Safety Recall 22S56 – Supplement #1 Certain 2015 -2017 Model Year Ford Expedition and Lincoln Navigator Climate Control Blower Motor Replacement LABOR ALLOWANCES Description Labor Operation Labor Time Interim repair. Replace the current design climate control blower motor Note: Recall remains open until an improved climate control blower motor is available and is installed in the vehicle 22S56BB 0.5 Hours PARTS REQUIREMENTS / ORDERING INFORMATION Part Number Description Order Quantity Claim Quantity CL1Z-19805-A Current Design Climate Control Blower Motor 1 1 Order your parts through normal order processing channels. To guarantee the shortest delivery time, an emergency order for parts must be placed. DEALER PRICE For the latest prices, refer to DOES II. PARTS RETENTION, RETURN, & SCRAPPING Follow the provisions of the Warranty and Policy Manual, Section 1 – WARRANTY PARTS RETENTION AND RETURN POLICIES. If a replaced part receives a scrap disposition, the part must be scrapped in accordance with all applicable local, state, and federal environmental protection and hazardous material regulations. Federal law prohibits selling motor vehicle parts or components that are under safety, compliance, or emissions recall. EXCESS STOCK RETURN Excess stock returned for credit must have been purchased from Ford Customer Service Division in accordance with Policy Procedure Bulletin 4000. Ó Copyright 2023 Ford Motor Company ATTACHMENT II Page 2 of 2 Safety Recall 22S56 – Supplement #1 Certain 2015 -2017 Model Year Ford Expedition and Lincoln Navigator Climate Control Blower Motor Replacement REPLACED FSA PARTS INSPECTION AND SIGN OFF Effective March 1st 2021 all parts replaced as part of an FSA repair with a repair order open date of March 1st 2021 or later must be inspected and signed off on the repair order by a member of your dealers fixed operations management team or an employee of the task has been delegated to. If the task is to be delegated to a non-management employee, the employee needs to be someone other than the technician who completed the repair and needs to understand the importance of completing this task consistently and accurately. • All parts replaced as part of an FSA repair should be returned to the parts department following the Warranty Parts Retention and Return Policies. • Inspect the replaced parts to verify the FSA repair was completed. • If the FSA repair is found to be complete, the designated employee signs the repair order line or parts return stamp area (electronic or hand-signed) for the FSA repair indicating the parts were inspected and validated to have been replaced. • After the parts have been inspected, they should be handled based on the guidance in the parts status report in the Online Warranty System (Hold, Return, CORE, Scrap, etc.). • This process is subject to review during warranty audits for FSA repairs with a repair order open date of March 1st 2021 or later. Any eligible FSA claims requiring parts replacement found not to have been inspected and signed off during a warranty audit will be subject to chargeback and consideration for enrollment into the Dealer Incomplete Recall Repair Process. Note: Other approvals (electronic or handwritten) for add-on repair lines, dealer-owned vehicle repairs, and repeat repairs do not qualify as FSA parts inspection approvals. The post-repair FSA parts inspection process (electronic or handwritten) is independent of other warranty approval requirements. The approval by the designated employee implies that the FSA parts were found to be replaced and must be able to be clearly identified on the Repair Order. If multiple FSA’s require approval on a single Repair Order, each applicable occurrence will require individual post-repair approval by the designated employee. ATTACHMENT III PAGE 1 OF 1 SAFETY RECALL 22S56-S1 CPR © 2023 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 01/2023 CERTAIN 2015-2017 MODEL YEAR EXPEDITION AND NAVIGATOR VEHICLES — CLIMATE CONTROL BLOWER MOTOR REPLACEMENT SERVICE PROCEDURE 1. Replace the Blower Motor. Please follow the Workshop Manual (WSM) procedures in Section 412-01. IMPORTANT NOTE: Federal law prohibits selling motor vehicle parts or components that are under safety, compliance, or emissions recall. Unless a part is requested to be returned to Ford, all parts replaced under this FSA must be scrapped in accordance with all applicable local, state and federal environmental protection and hazardous material regulations. Refer to the Parts Retention, Return, & Scrapping section of the FSA dealer bulletin for further information. Version 04-23-19 Ford Motor Company Recall Reimbursement Plan for 22S56 Ford and Lincoln dealers are in the best position to quickly and efficiently process reimbursement requests. However, federal legislation requires all motor vehicle manufacturers to establish processes through which customers may seek recall reimbursement directly from the manufacturer or from the dealers. Regarding the specific reimbursement plan for Recall # 22S56, owners who have paid for service to remedy the defect or noncompliance must have had that service performed prior to September 26, 2022. After this date, if repairs related to this recall are performed by a non-Ford repair facility in an emergency situation, customers must submit any refund requests through their dealership. As required by this federal regulation, Ford Motor Company submitted the details of its latest General Recall Reimbursement Plan in a letter to the National Highway Traffic Safety Administration (NHTSA) in May 2021. The following is the text of that letter and the Plan: General Recall Reimbursement Plan (As submitted to the NHTSA) Pursuant to the requirements set forth in 49 CFR Part 573 and Part 577 of the Code of Federal Regulations, Ford Motor Company (Ford) is submitting required information pertaining to our general reimbursement plan for the cost of remedies paid for by vehicle owners before they are notified of a related safety recall. Set forth below is Ford’s general plan to reimburse owners and purchasers for costs incurred for remedies in advance of notification of potential safety-related defects or noncompliances pursuant to Part 573.6 (c)(8)(i). This plan has not changed since our February 20, 2019 submission. Reimbursement Notification Ford’s notice to a vehicle owner in accordance with 49 CFR Part 577 will indicate that Ford is offering a refund if the owner paid to have service to remedy the defect or noncompliance prior to a specified ending date. In accordance with Part 573.13 (c)(2), this ending date will be defined as a minimum of ten calendar days after the date on which Ford mailed the last of its Part 577 notifications to owners, and will be indicated in the specific reimbursement plan available to owners for an individual recall. This notice will direct owners to seek eligible reimbursement through authorized dealers or, at their option, directly through Ford at the following address: Ford Motor Company P.O. Box 6251 Dearborn, MI 48121-6251 Ford notes that this rule allows for the identification of a beginning date for reimbursement eligibility. Under the rule, an owner who paid to remedy the defect or noncompliance prior to the identified beginning date would not be eligible for reimbursement. Ford generally has not established such a beginning date for reimbursement eligibility and does not presently anticipate changing this general policy. However, in any case where Ford determines a beginning date is appropriate, Ford will indicate that date in the owner notice. As permitted by 577.11(e), Ford may not include a reimbursement notification when all vehicles are well within the warranty period, subject to approval by the agency. Version 04-23-19 Costs to be Reimbursed For vehicles, reimbursement will not be less than the lesser of:  The amount paid by the owner for the remedy that specifically addressed and was reasonably necessary to correct the defect or noncompliance that is the subject of the recall, or  The cost of parts for the remedy (to be no more than the manufacturer’s list retail price for authorized part(s), plus associated labor at local labor rates, miscellaneous fees (such as disposal of waste) and taxes. For replacement equipment, reimbursement will be the amount paid by the owner for the replacement item (limited by the amount of the retail list price of the defective or noncompliant item that was replaced, plus taxes, where the brand or model purchased by the owner was different than the brand or model that was the subject of the recall). If the item of motor vehicle equipment was repaired, the reimbursement provisions identified above for vehicles will apply. Ford notes that costs incurred by the owner within the period during which Ford’s original or extended warranty would have provided for a free repair of the problem will not be eligible for reimbursement, as provided by Part 573.13 (d)(1). Entities Authorized to Provide Reimbursement Ford will continue to use authorized dealers to reimburse owners under the specific reimbursement plans for a particular recall, and will encourage owners to pursue requests for reimbursement directly through dealers to expedite reimbursement. Ford will also provide a mailing address to which customers can, at their option, send requests for reimbursement directly to Ford, as previously noted. Requests for reimbursement sent directly to Ford may take up to 60 days to process. Whether the owner chooses to pursue reimbursement requests through a dealer or directly through Ford, the owner will be directed to submit the required documentation, upon which reimbursement eligibility will be determined. Required Documentation The reimbursement determination will depend upon the information provided by the customer. Consistent with Part 573.13 (d)(4) the following information must be submitted:  Claimant name and address  Vehicle make, model, and model year  Vehicle identification number (VIN) and, for replacement equipment, a description of such equipment or, for tires, the model, size and TIN (DOT code)  Identification of the recall number (either the Ford recall number or the NHTSA recall number)  Identification of the owner of the recalled vehicle at the time that the pre-notification remedy was obtained  An original receipt for the pre-notification remedy that includes a breakdown of the amount for parts, labor, other costs and taxes, including costs for the replacement item. Where the receipt covers work other than to address the recall or noncompliance, Ford may require the claimant to separately identify costs that are eligible for reimbursement.  If the remedy was obtained during the warranty period, documentation indicating that the warranty was not honored or the warranty repair did not correct the problem related to the recall. Failure to submit all of the above information may result in denial of the reimbursement request. Version 04-23-19 Additional Information The Part 577 required owner notice will provide a toll-free telephone number through which specific information about the reimbursement plan can be requested from Ford. This general reimbursement plan will be incorporated into notifications pursuant to Part 573.6 by reference. Information specific to an individual recall also may be incorporated into the Part 573.6 notification.

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-648 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Ford Motor Company Submission Date : AUG 26, 2022 NHTSA Recall No. : 22V-648 Manufacturer Recall No. : 22S56 Manufacturer Information : Manufacturer Name : Ford Motor Company Address : 330 Town Center Drive Suite 500 Dearborn MI 48126-2738 Company phone : 1-866-436-7332 Population : Number of potentially involved : 198,482 Estimated percentage with defect : 1 % Vehicle Information : Vehicle 1 : 2015-2017 Ford Expedition Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : NR Descriptive Information : Affected Ford Expedition vehicles were built between January 16, 2014, and June 30, 2017. 163,253 Ford Expedition Vehicles Affected These vehicles are not produced in VIN order. Information as to the applicability of this action to specific vehicles can best be obtained by either calling Ford’s toll-free line (1-866-436-7332) or by contacting a local Ford or Lincoln dealer who can obtain specific information regarding the vehicles from the Ford On-line Automotive Service Information System (OASIS) database. Production Dates : JAN 16, 2014 – JUN 30, 2017 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-648 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 2 : 2015-2017 Lincoln Navigator Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : NR Descriptive Information : Affected Lincoln Navigator vehicles were built between January 17, 2014, and June 30, 2017. 35,229 Lincoln Navigator Vehicles Affected These vehicles are not produced in VIN order. Information as to the applicability of this action to specific vehicles can best be obtained by either calling Ford’s toll-free line (1-866-436-7332) or by contacting a local Ford or Lincoln dealer who can obtain specific information regarding the vehicles from the Ford On-line Automotive Service Information System (OASIS) database. Production Dates : JAN 17, 2014 – JUN 30, 2017 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : Ford Motor Company has decided that a defect which relates to motor vehicle safety exists in certain 2015-2017 model year Ford Expedition and Lincoln Navigator vehicles. Certain vehicles built during this time frame may pose a risk of interior fire while the vehicle is on. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : Risk of a vehicle interior fire while the vehicle is on. Description of the Cause : Ford Motor Company has not identified the cause of this condition; however, it is believed to originate inside the front blower motor, which is located on the passenger side interior behind the glovebox. Identification of Any Warning that can Occur : Some customers have reported an inoperative fan, burning smell and/or smoke from the instrument panel vents while the vehicle is on. Involved Components : Component Name 1 : Blower Motor and Wheel Assembly Component Description : Front Blower Motor Assembly Component Part Number : CL14-19846-AA Part 573 Safety Recall Report 22V-648 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Supplier Identification : Component Manufacturer Name : Detroit Thermal Systems Address : 6505 Cogswell St. Suite 100 Romulus Michigan 48174 Country : United States Chronology : Chronology is provided as an attachment Description of Remedy : Description of Remedy Program : Owners will be notified by mail and instructed to take their vehicle to a Ford or Lincoln dealer to have their existing front blower motor assembly replaced with a revised service blower motor assembly. If the customer experiences blower motor symptoms (inoperative, intermittent, excessive noise, burning smell, etc.) prior to the availability of the remedy blower motor, the dealer will install a new blower motor service part of the current design. Once the redesigned, remedy part becomes available, the dealer will replace the blower motor assembly with the new design part. There will be no charge for this service. Ford provided the general reimbursement plan for the cost of remedies paid for by vehicle owners prior to notification of a safety recall in May 2021. The ending date for reimbursement eligibility is estimated to be September 26, 2022. Ford will forward a copy of the notification letters to dealers to the agency when available. How Remedy Component Differs from Recalled Component : The remedy component is a different blower motor design utilized on other applications. Identify How/When Recall Condition was Corrected in Production : Current production Expedition and Navigators utilize a brushless type blower motor design. Part 573 Safety Recall Report 22V-648 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 Recall Schedule : Description of Recall Schedule : Notification to dealers is expected to occur on August 31, 2022. Mailing of owner notification letters is expected to begin September 12, 2022 and is expected to be completed by September 16, 2022. Planned Dealer Notification Date : AUG 31, 2022 – AUG 31, 2022 Planned Owner Notification Date : SEP 12, 2022 – SEP 16, 2022 * NR – Not Reported

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