NHTSA ID Number: 10218617
Manufacturer Communication Number: TSB 22-2309
Summary
Some 2013-2017 C-MAX Energi, 2013-2018 Focus battery electric vehicle (BEV), 2013-2020 Fusion plug-in hybrid electric vehicle (PHEV), 2015-2017 MKZ/MKZ Hybrid/MKC, 2016-2017 MKX and 2017 Continental vehicles equipped with 8 inch or larger center display screen may be unable to complete modem authorization after 3G to 4G modem upgrade was performed. No Authorization Pop-up will be displayed on the center display screen during the Authorization process. The vehicle may also not have proper functionality of remote app features such as remote start, return odometer, fuel information, or vehicle location incorrect in the app. This may be due to the SYNC software. To correct the condition, follow the Service Procedure to toggle Valet Mode.
This bulletin supersedes 22-2230.
Model:
Ford
2013-2017 C-MAX Energi |
| 2013-2018 Focus BEV |
| 2013-2020 Fusion PHEV |
| Lincoln
2017 Continental |
| 2015-2017 MKC |
| 2016-2017 MKX |
| 2015-2017 MKZ |
| 2015-2017 MKZ Hybrid |
Summary
This article supersedes TSB 22-2230 to update the Issue and Action.
Issue: Some 2013-2017 C-MAX Energi, 2013-2018 Focus battery electric vehicle (BEV), 2013-2020 Fusion plug-in hybrid electric vehicle (PHEV), 2015-2017 MKZ/MKZ Hybrid/MKC, 2016-2017 MKX and 2017 Continental vehicles equipped with 8 inch or larger center display screen may be unable to complete modem authorization after 3G to 4G modem upgrade was performed. No Authorization Pop-up will be displayed on the center display screen during the Authorization process. The vehicle may also not have proper functionality of remote app features such as remote start, return odometer, fuel information, or vehicle location incorrect in the app. This may be due to the SYNC software. To correct the condition, follow the Service Procedure to toggle Valet Mode.
Action: Follow the Service Procedure to correct the condition on vehicles that meet all of the following criteria:
- One of the following vehicles:
- At least one of the following concerns:
- Unable to complete modem authorization after 3G to 4G modem upgrade was performed
- Not have proper functionality of remote app features such as remote start, return odometer, fuel information or vehicle location incorrect in the app
Service Procedure
NOTE: During the new 3G to 4G modem upgrade, the Integrated Diagnostic System (IDS) scan tool must be at software level 126.04 or higher and connected to the internet.
1. Start a new IDS session for the vehicle.
NOTE: Do not use a previous session for the VIN. If the IDS asks to select a prior session, choose None of the Above.
2. Perform a programmable module installation (PMI) on the telematics control unit (TCU).
3. For 2017 C-Max Energi vehicles, check for a later version of instrument panel cluster (IPC) software and install the latest software if available.
4. Turn the ignition key to the ON position.
5. Access valet mode in the center display screen, Settings > Vehicle > Valet Mode, or Settings > Valet Mode.
6. Enable (turn on) valet mode, when prompted, enter universal PIN 3681. Repeat the same PIN as necessary.
7. Turn the ignition key to the OFF position, allowing the center display screen to fully power down.
8. Turn the ignition key to the ON position.
9. Disable (turn off) valet mode.
(1). To disable (turn off) valet mode, when prompted, enter universal PIN 3681. Repeat the same PIN as necessary.
10. Turn the ignition key to the OFF position, allowing the center display screen to fully power down.
11. Using the latest version of the FordPass or LincolnWay app, remove and then re-add the VIN to the mobile app.
NOTE: The same VIN can be used in multiple FordPass or LincolnWay devices. Any mobile device that might have previously had the VIN in the mobile app needs to have the VIN removed and then added back for proper remote functionality to return.
12. Select Allow when the pop-up appears on the center display screen. If no pop-up appears, repeat the previous steps to enable/disable valet mode.
13. Perform a remote lock/unlock and a remote start from the mobile app.
47 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| FORD | C-MAX | 2013-2017 |
| FORD | FOCUS | 2013-2018 |
| FORD | FUSION | 2013-2020 |
| FORD | FUSION ENERGI | 2013-2020 |
| FORD | FUSION HYBRID | 2013-2020 |
| LINCOLN | CONTINENTAL | 2017 |
| LINCOLN | MKC | 2015-2017 |
| LINCOLN | MKX | 2016-2017 |
| LINCOLN | MKZ | 2015-2017 |
| LINCOLN | MKZ HYBRID | 2015-2017 |
1 Associated Document
Manufacturer Communications
22-2309
02 August 2022
NHTSA ID Number: 10214758
Manufacturer Communication Number: TSB 22-2230
Summary
Some 2013-2017 C-MAX Energi, 2013-2018 Focus battery electric vehicle (BEV), 2013-2020 Fusion plug-in hybrid electric vehicle (PHEV), 2015-2017 MKZ/MKZ Hybrid/MKC, 2016-2017 MKX and 2017 Continental vehicles equipped with SYNC screens 8 inch or larger may be unable to complete modem authorization after 3G to 4G modem upgrade was performed. No Authorization Popup will be displayed on SYNC infotainment screen during the Authorization process. The vehicle may also not have proper functionality of remote app features such as remote start, and return odometer and fuel information to the app. This may be due to the SYNC software. To correct the condition, follow the Service Procedure to toggle Valet Mode.
1 Associated Document
Manufacturer Communications
22-2230
20 June 2022
NHTSA ID Number: 10211709
Manufacturer Communication Number: TSB 22-2162
Summary
Some 2014-2017 C-MAX Energi, 2014-2020 Fusion plug-in hybrid electric vehicle (PHEV), 2015-2017 MKZ/MKZ Hybrid/MKC, 2016-2017 MKX, 2016-2018 Focus battery electric vehicle (BEV) and 2017 Continental vehicles equipped with SYNC screens 8 inch or larger may be unable to complete modem authorization after 3G to 4G modem upgrade was performed. No Authorization Popup displayed on SYNC infotainment screen during the Authorization process. This may be due to the Sync Software. To correct the condition, follow the Service Procedure to toggle Valet Mode.
1 Associated Document
Manufacturer Communications
22-2162
29 April 2022
Reprogramming
Service Information & Reprogramming
Module Reprogramming
| Diagnostic Software | Interface Device | Complete Vehicle Diagnostics | Module Programming | ||
| 1996-2017 Model Year |
2018-Present Model Year |
1996-2017 Model Year |
2018-Present Model Year |
||
| IDS/FDRS | VCM, VCM II, VCMM |
X | X | X | X |
| FJDS/FDRS | Compatible J2534 Devices (Including VCM II and VCMM) |
X | X | X | |
Detailed system requirements, installation, and support information for each product is located under the diagnostics tool support tab for each product.
Integrated Diagnostic Software (IDS) / Ford Diagnosis & Repair System (FDRS)
For use with VCM I, VCM II, VMM and VCMM hardware devices only. The complete factory Ford Motor Company vehicle diagnostic tool that provides complete dealership level vehicle diagnostic coverage for all 1996 to present Ford, Lincoln and Mercury vehicles. The IDS software includes time based access to the IDS software, software updates and calibration files.
Ford J2534 Diagnostic Software (FJDS) / Ford Diagnosis & Repair System (FDRS)
For use with compatible J2534 hardware devices. FJDS software provides Ford Module Programming functionality that covers 1996 to present Ford, Lincoln and Mercury module reprogramming functions, plus complete dealership level vehicle diagnostic software for all 2018 to present Ford and Lincoln vehicles. The FJDS software license includes time based access to the FJDS software, software updates and calibration files.
Latest Calibration Information
Module Build Data (As-Built)
Use VIN to obtain As-Built data
www.motorcraftservice.com
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SEOCONTENT-START
TECHNICAL SERVICE BULLETIN Modem Authorization/Remote Co mands/Location Issues In App After 3G To 4G Modem Upgrade – 8 Inch Or Larger Center Display Screen 22-2309 02 August 2022 This bulletin supersedes 22-2230. Model: Ford 2013-2017 C-MAX Energi 2013-2018 Focus BEV 2013-2020 Fusion PHEV Lincoln 2017 Continental 2015-2017 MKC 2016-2017 MKX 2015-2017 MKZ 2015-2017 MKZ Hybrid Summary This article supersedes TSB 22-2230 to update the Issue and Action. Issue: Some 2013-2017 C-MAX Energi, 2013-2018 Focus battery electric vehicle (BEV), 2013-2020 Fusion plug-in hybrid electric vehicle (PHEV), 2015-2017 MKZ/MKZ Hybrid/MKC, 2016-2017 MKX and 2017 Continental vehicles equipped with 8 inch or larger center display screen may be unable to complete modem authorization after 3G to 4G modem upgrade was performed. No Authorization Pop-up will be displayed on the center display screen during the Authorization process. The vehicle may also not have proper functionality of remote app features such as remote start, return odometer, fuel information, or vehicle location incorrect in the app. This may be due to the SYNC software. To correct the condition, follow the Service Procedure to toggle Valet Mode. Action: Follow the Service Procedure to correct the condition on vehicles that meet all of the following criteria: • One of the following vehicles: – 2013-2017 C-MAX Energi – 2013-2018 Focus BEV – 2013-2020 Fusion PHEV – 2015-2017 MKZ/MKZ Hybrid – 2015-2017 MKC – 2016-2017 MKX – 2017 Continental • At least one of the following concerns: – Unable to complete modem authorization after 3G to 4G modem upgrade was performed – Not have proper functionality of remote app features such as remote start, return odometer, fuel information or vehicle location incorrect in the app Warranty Status: Eligible under provisions of New Vehicle Limited Warranty (NVLW)/Service Part Warranty (SPW)/Special Service Part (SSP)/Extended Service Plan (ESP) coverage. Limits/policies/prior approvals are not altered by a TSB. NVLW/SPW/SSP/ESP coverage limits are determined by the identified causal part and verified using the OASIS part coverage tool. Labor Times Description Operation Time Perform A PMI On The TCU And Toggle The Valet Mode Following The Service Procedure (Do Not Use With Any Labor Operations Outside Of This Article) 2017 C-MAX Energi: Check For Later Version Of IPC Software And Install (Can be Claimed With Operation A) 222309A MT222309 0.4 Hrs. Actual Time Repair/Claim Coding Causal Part: 14G229 Condition Code: 04 Service Procedure NOTE: During the new 3G to 4G modem upgrade, the Integrated Diagnostic System (IDS) scan tool must be at software level 126.04 or higher and connected to the internet. 1. Start a new IDS session for the vehicle. NOTE: Do not use a previous session for the VIN. If the IDS asks to select a prior session, choose None of the Above. 2. Perform a programmable module installation (PMI) on the telematics control unit (TCU). 3. For 2017 C-Max Energi vehicles, check for a later version of instrument panel cluster (IPC) software and install the latest software if available. 4. Turn the ignition key to the ON position. 5. Access valet mode in the center display screen, Settings > Vehicle > Valet Mode, or Settings > Valet Mode. 6. Enable (turn on) valet mode, when prompted, enter universal PIN 3681. Repeat the same PIN as necessary. 7. Turn the ignition key to the OFF position, allowing the center display screen to fully power down. 8. Turn the ignition key to the ON position. 9. Disable (turn off) valet mode. (1). To disable (turn off) valet mode, when prompted, enter universal PIN 3681. Repeat the same PIN as necessary. 10. Turn the ignition key to the OFF position, allowing the center display screen to fully power down. 11. Using the latest version of the FordPass or LincolnWay app, remove and then re-add the VIN to the mobile app. NOTE: The same VIN can be used in multiple FordPass or LincolnWay devices. Any mobile device that might have previously had the VIN in the mobile app needs to have the VIN removed and then added back for proper remote functionality to return. 12. Select Allow when the pop-up appears on the center display screen. If no pop-up appears, repeat the previous steps to enable/disable valet mode. 13. Perform a remote lock/unlock and a remote start from the mobile app. © 2022 Ford Motor Company All rights reserved. NOTE: The information in Technical Service Bulletins is intended for use by trained, professional technicians with the knowledge, tools, and equipment to do the job properly and safely. It informs these technicians of conditions that may occur on some vehicles, or provides information that could assist in proper vehicle service. The procedures should not be performed by “do-it-yourselfers”. Do not assume that a condition described affects your car or truck. Contact a Ford or Lincoln dealership to determine whether the Bulletin applies to your vehicle. Warranty Policy and Extended Service Plan documentation determine Warranty and/or Extended Service Plan coverage unless stated otherwise in the TSB article. The information in this Technical Service Bulletin (TSB) was current at the time of printing. Ford Motor Company reserves the right de this information with updates. The most recent information is available through Ford Motor Company’s on-line technical resources.
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